Can’t access the payment facility.Basil H. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Castle Hills
San Antonio, TX 78213
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Furniture dolly was not available. Was not informed it would be missing from order.Francisco T.
Keep up the Good Service.. Thkx 🙋Rachel L.
Catherine is the best person with U-Haul I have ever worked with. She did everything to make sure I had my truck for moving dayCynthia P.
Young man who helped me out went above and beyond to provide excellent customer service. Everything about him was outstanding. For the truck, it needs new steering components. Steering is loose ans veered all over the road barely touching the steering wheel.lance G.
El cliente no dejó un comentario.WILLIAM M.
The manager was great !Raul S.
Catherine Richard, the on-site Manager was amazingly helpful, even thoughi got to the location after hours. She didn't miss a beat, got me checked out, and on my way, in a short amount of time. Thank you, CatherinePete B.
El cliente no dejó un comentario.Benjamin R.
staff GREAT!!!!!Sandra T.
Parking area is too small and difficult to maneuver inErica A.
El cliente no dejó un comentario.Derek M.
Tammy was great and made renting a truck seamless!raymond G.
Everything was great...JOHN A.
El cliente no dejó un comentario.Felix M.
El cliente no dejó un comentario.Melinda M. | Overall Experience
El cliente no dejó un comentario.Amber B.
Rental van smelled like gasoline inside to the point where our b can logging smelled like gas. We had to drive around with the windows down. Tires all needed air.Casey W.
El cliente no dejó un comentario.BARRY A. | Overall Experience
I had placed the reservation online and as soon as I arrived Tammy was so helpful. I had no issues whatsoever, process on getting the rental van was a breeze. Would recommend coming back, customer service from her was awesome.Maria G.
From the time we picked up the van, it reeked of gasoline. we thought some was spilled and after an airing out, it would be ok. but for the duration of our rental, it smelled of gas and we had to drive with the windows open.ELSA R.
El cliente no dejó un comentario.Tony C.
Outstanding experience from our initial phone call for information to final checkout. All staff (on phone & in person) were always professional, knowledgeable, courteous, and very helpful with everything from questions to customer service. Outstanding staff and organization! Will definitely use again & refer to others!Theresa W. | Overall Experience
El cliente no dejó un comentario.Randy W. | First Impressions
El cliente no dejó un comentario.Sara C.
If every company adhered to the expectations set forth and delivered as those of Uhaul, the customer service alone...what a wonderful world this would be. We cannot thank the Castle Hills Uhaul team enough. ¡Gracias!Christy L. | First Impressions
Steven was very helpful and politeJoAnn C. | First Impressions
El cliente no dejó un comentario.Gerard D. | Overall Experience
Se hicieron cargos dobles a my tarjeta espero se haga la corrección lo más pronto posible !!!!Maritza D. | Online Move In
These guys are on point. I messed up the after hours drop off procedure but they handled everything for me the next business day. If I move again will be renting from them.KYLE M.
Everything was great. Jason was very helpful and accommodating. I would highly recommend this location to others and will use their services again.PEGGY M.
The guy working at the location was very nice and helpful. Location is a little small so not the best selection of boxes and packing equipment. Truck was clean, but I didn't like that the fuel level was on â€œemptyâ€ when we received it.Samuel C.
Pls consider giving Stephen a raise. He is an outstanding employee. Very kind, helpful, & courteous! Thx MARILYN P. | Overall Experience
Bait and Switch - 19,95 an hour - I have it 1.5 hours and get charged for 4 as a minimum - Never use U-haul!CASEY M.
Thank you to The employees for the great customer service!!!LUCINDA E.
The employee was not present, office was locked at 7:35 AM when I arrived to get the truck and equipment. The sign showed opening time at 7AM, there was a piece paper taped to the window stating that he will be back by 8:15. As I sat in my car, several people drove into the facility. The employee thet eventually opened the office at 8:15 drove in past us at 8AM, yet waited to open for a customer. Also, I had reserved, and paid for,48 padding blankets. There was only 24 present. I have not been refunded the cost of renting the 24 blankets that I did not receive. I expect this refund as a minimum...... So, the pickup was a disaster and an hour later than it should have been, and overcharged for what I actually rented, other than that the equipment was perfect.Timothy L.
Very professional great experienceAlexis V.
El cliente no dejó un comentario.JOSHUA R.
Steven at the castle hills location is probably the best employee I've came across when dealing with uhaul , very helpful and well trained.Brayden P. | First Impressions
El cliente no dejó un comentario.NOEL M.
El cliente no dejó un comentario.MATTHEW H.
El cliente no dejó un comentario.WILBERTO F.
El cliente no dejó un comentario.ANNIE S.
customer service was exceptionalEDWARD S.
El cliente no dejó un comentario.ANDREW C.
I have always liked u-haul storage, I have always felt that it was the best out of all the other storages that I know. Thank you u-haul for keeping the units well maintained.John M. | Overall Experience
Grnuinely the best uhaul experience i have ever had. Thr management and staff were so genuine and going above and beyond.JOHN M.
Our reservation was for a dolly. The process was easy and Stephen was great in helping us. The location is not that easy to find. Since this is primarily a storage location the entrance to access the office isn't easily identified off of the frontage road. Then comes the second issue of the gate. When it was time to return the equipment I did not have a gate remote to gain access to the office. After waiting for another customer to come out I was able to get in. I tried calling the office but there was no answer. Third issue. The office was to be open until 5 but at 4:15 the door was locked and no one was there. After being disconnected twice calling the 1-800 number I was able to get help on the live chat. The rep was able to assist in returning the dolly and updated my contract. Thank you to Lilyana Reyes. Final and fourth issue, as I already mentioned this is a storage unit facility and since I was only returning equipment I didn't have a gate remote therefore I was stuck inside the fence perimeter and couldn't exit to leave. After driving around the units a few times I was able to get the attention of someone that was in their storage. This individual was able to let me out. Had this person not been there, I would have been trapped inside of the gate until someone else came in. Oh and did I mention this was a Sunday and there was no one in the office?! The following day was a holiday. I couldn't imagine having to have been stuck their all night.IAN D.
El cliente no dejó un comentario.Shirley R. | Overall Experience
El cliente no dejó un comentario.MARICELA M.
It's a little hard getting in and out of the parking lot with the trucks.Jesus G.
Actually it was awesome doing business with you guysCalvo M. | Overall Experience
El cliente no dejó un comentario.Brian F.
The office representative went above and beyond to help me with the online move in when it wouldn't let me complete it using the link. I was driving through the night and stressed because I needed to be able to unload at around 430 am. His willingness to assist me made the very exhausting and stressful move so much more smooth! ¡Gracias!Mistalina G. | First Impressions
El cliente no dejó un comentario.Jessi G.
All was great!Julie M.
Great Service!David R.
El cliente no dejó un comentario.ALELI M.
Excellent customer service!David H.
Five years with no problems, facilities always clean and well lit, very nice staff.CARL P. | Overall Experience
Great service, been to many uhaul. By far the best one I have ever been to, I will be returning!!Benjamin C.
unit was broken intoMarilyn T. | Overall Experience
Alanna provided top of the line Customer service she was truly amazing !Sandra J. | First Impressions
El cliente no dejó un comentario.maria v. | Overall Experience
Best UHaul experience!! Amazing caring helpful staff!! 😊❤️Danielle W. | Overall Experience
Nothing, all was greatMichael O.
El cliente no dejó un comentario.SAMUEL S.
Staff was very courteous and helpful.Dawn C. | First Impressions
Location experience was great; personnel attentive and equipment in perfect shape. Less happy with attempt to use the 24/7 online pick-up and return feature. App kept wanting photo of driver's license even though such had already been completed and acknowledged.Ray B.
El cliente no dejó un comentario.GREGORIO G.
El cliente no dejó un comentario.Lizette T. | Overall Experience
Good storage unit, clean and kept up well. Alanna does an excellent job !TIMOTHY L. | First Impressions
El cliente no dejó un comentario.Manuela G.
El cliente no dejó un comentario.Bob A.
El cliente no dejó un comentario.Osneciah M. | Overall Experience
El cliente no dejó un comentario.Shanequa L.
I don't think this location has anything to improve on. The store was clean, shelves were well stocked, and the employees were friendly.Ryan O.
El cliente no dejó un comentario.ROBERT M. | Overall Experience
The staff was so lovely with me having to clean out my mom's storage unit after her death. They were very gracious and kind with something so challenging. Best customer service and care.Florence F. | Overall Experience
Code does not work to exitTamara B. | Online Move In
El cliente no dejó un comentario.Enrique S.
Outstanding customer serviceRobert M.
El cliente no dejó un comentario.Casey W.
El cliente no dejó un comentario.Contessa F.
Allanna at the storage facility I chose in san antonio was extremely helpful and kind to my anxiety... she was amazing!!!RICHARD & Raquel P. | First Impressions
David, Jeremiah, Kendall did excellent job!Dempsey K.
El cliente no dejó un comentario.ROGERIO A. | Overall Experience
El cliente no dejó un comentario.Albert G. | Overall Experience
The staff has been incredibly helpful and kind. I've been dealing with losing my place to live and they have been so understanding and helpful to me. I was sad to have to leave but I have to move out of the city in order to not be homeless anymore. Thank you for all your help and kindness. Means the world to meLaurenn L. | Overall Experience
El cliente no dejó un comentario.ROBERT S. | Overall Experience
Too many issues to list.Roger H.
El cliente no dejó un comentario.Efrain L.
I have nothing but good things to say about this place.Adrian J. | Overall Experience
I had a great experience and the staff was so nice and understanding. I would highly recommend this u haul to my friends and family.Hector M. | Overall Experience
Thank you so much! Staff was incredibly friendly :)Jasmine H.
Appreciated the super-efficient, friendly service, which made the equipment pick-up a breeze!PABLO M.
El cliente no dejó un comentario.Janette B. | First Impressions
It cost me about maybe fifteen hundred bucks to bring my books and personal effects to San Antonio from Abilene. Everything you "American Businesses" are now, "post-Pandemic," doing is all about how to "re-structure" your use of computers to rip customers off!RODOLFO M.
Great customer service!!!!VALERIE G.
El cliente no dejó un comentario.Alex W. | First Impressions
Thanks for everything!Ilse D. | Overall Experience
The location employee, I believe her name was Paige, was great and made the truck rental process seamless.Kelly W.
Nothing to add at this time.DANIEL R.
Paige was great! The only challenge is the parking at this location, it's minimal and a pain specially if you're driving a full size truckEmilio Q.
Very nice ,friendly ,good service ,and communicationConcepcion S. | First Impressions
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Sarah C. | Overall Experience
El cliente no dejó un comentario.James C. | Overall Experience
The person who assisted me was friendly and super helpful.David G.
Courteous and ver friendly staff! Gave a sweaty exhausted dude a cold water when he needed it lost! Me, I was the sweaty exhausted dude!Samuel L.
El cliente no dejó un comentario.Joboha H.
Awesome customer service everyone very pleasant. Would rent at that location again if needed a storage space again.Francisco D. | Overall Experience
El cliente no dejó un comentario.Renata G.
Great storage place with friendly staff. I never had any issues. If I need another storage unit I would go hereAdam B. | Overall Experience
I was told to drop off the truck at the blanco location. When I arrived there, I was then instructed to drive back across town and drop off the truck at the 410 location. Not only was this a waste of my time and gas, I was also charged for four additional miles (which I wouldn't have gone over if it wasn't for them changing the drop off location). Overall not a great experience for me.STEPHANIE P.
Staff was knowledgeable and very helpful. Equipment was in good shape. No problems.DAVID M.
We have used life storage in the past, and we will no longer be using them due to the service we receive that U-Haul from Paige. Absolutely amazing service she accommodated every need we had and I look forward to future endeavors as we expand our business.JEREMIAH H. | First Impressions
Awesome customer service in the morning and the afternoonAmya J.
El cliente no dejó un comentario.Kayellen W.
El cliente no dejó un comentario.Edward E.
El cliente no dejó un comentario.Taylor W.
El cliente no dejó un comentario.Jesus O. | Overall Experience
Web site could be more intuitively designed. But mostly just maintain the very good service. Gracias.Elliot C.
El cliente no dejó un comentario.Shirley Z. | Overall Experience
El cliente no dejó un comentario.Samantha R.
Extremely helpful staff!Elizabeth C. | Overall Experience
The lady who checked us in had great customer service and gave me all of the information I needed without overwhelming me. I recommend this location!MICHELLE S.
El cliente no dejó un comentario.Karen S. | Overall Experience
El cliente no dejó un comentario.MATTHEW K.
Doing a fantastic job. Keep it up!!SCOTT S.
El cliente no dejó un comentario.Rodric H.
Friendly and very competent -- excellent rental experience !David M.
El cliente no dejó un comentario.KAREN W.
El cliente no dejó un comentario.Jeffery W.
The gas mileage was awful. SIX miles per gallon was terrible. The utility van is in desperate need of a tune-up because it was not efficient at all.Roman S.
This is the second email last week while in Orlando Florida checking on my business and equipment called and request a call back that verification my stuff was safe the thrid note no one is to get my storage why even if check less sale my equipment is not impacted or under tax sieze why never did commercial remember in Gainesville Florida stuck and no car and was never selling business did they show cleared check $10,000 two lawyer and two witness only state level sale retaining my federal dun and Bradstreet number and trademark â„¢ï¸ contact would not been signed 352-327-2388 or 352-215-0208 firstname.lastname@example.orgTIFFNY B.
El cliente no dejó un comentario.Emily H.
I've never had an issue with uhaul before coming to this white ass location. Never again will I come to this location.Takiyah I.
El cliente no dejó un comentario.LONN S. | Overall Experience
I would like to say that the manager owner of the location as well as the staff were very professional highly proficient at their duties. Both ladies are very decent people. I enjoyed the entire experience with this particular rental because it helped my family continue moving my property into our newly purchased home.These ladies made experience a little easier and were very nice to us.Sergio U.
The associate that tended to both my husband and was very knowledgeable not to mention good customer service. ¡Gracias!Marion A.
El cliente no dejó un comentario.Deborah G.
Nothing...Friendly Staff, Courteous, & helpful..Keep up the Good Service 👌Rachel L.
It was a pleasurable experience.Henry W.
Excellent customer service and very welcoming! Would definitely recommend!JORDYN W.
El cliente no dejó un comentario.Kevin C.
I got charged for a dolly and blanket when I didn't use either and remained zip locked.Ali M.
El cliente no dejó un comentario.GEORGE W.
The hours of operation should be until 11pm.Christel M. | Overall Experience
El cliente no dejó un comentario.RICHARD J. | First Impressions
My experience with U-Haul of Castle Hills was a very excellent one. The staff was always friendly & helpful during the entire time that I rented storage space at this location. This location was always clean, orderly & well maintained.Maria H. | Overall Experience
El cliente no dejó un comentario.Jeramie M. | Overall Experience
El cliente no dejó un comentario.Karen S. | First Impressions
El cliente no dejó un comentario.Juan G. | Overall Experience
El cliente no dejó un comentario.Amado R. | Overall Experience
El cliente no dejó un comentario.David G. | First Impressions
El cliente no dejó un comentario.Monica H. | First Impressions
El cliente no dejó un comentario.Gerard D. | First Impressions
Great facility no issues what so ever. Clean and friendly.roy q. | Overall Experience
Thank you so much!Greg W. | Overall Experience
El cliente no dejó un comentario.SANDRA R. | Overall Experience
El cliente no dejó un comentario.BRIAN H. | Overall Experience
El cliente no dejó un comentario.Rosalinda V. | First Impressions
El cliente no dejó un comentario.Green Light E. | First Impressions
El cliente no dejó un comentario.John T. | Online Move In
I kept my items in storage for about three years and when I went to retrieve my items they were in the same condition as the day I purchased the unit the staff has been very helpful and easy to contact.Chavette W. | Overall Experience
El cliente no dejó un comentario.MIRIAM M. | Overall Experience
Love the hospitality of friendly faces, especially being new to the city. My husband and I were most frantic when we discover half the apartments in San Antonio do not have a washer and dryer connection system room. To our surprise we were able to transport our washer and dryer from Dallas to San Antonio to be stored in the U-Haul facility, until we were able to find resident that was able to accommodate us in a most difficult situation. We were able to get a storage not too small and not too big, but just right. Thank you U-Haul for being very convenient for our needs. Thanks, Lamont and Rochelle Lewisrochelle L. | Overall Experience
El cliente no dejó un comentario.Jonathan S. | Online Move In
The lady that help me was nasty, she was made this a bad move I will never again come here.Larrethau D. | Overall Experience
El cliente no dejó un comentario.Pete B. | First Impressions
A very helpful staff!Gregg F. | Overall Experience
El cliente no dejó un comentario.David A. | First Impressions
El cliente no dejó un comentario.Lucille D. | Overall Experience
Staff very friendly and helpful.Linda S. | Overall Experience
El cliente no dejó un comentario.Nora M. | First Impressions
Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!Aurora D. | First Impressions
Ive only rented one other unit before, and it was with another company. I dont have much experience in renting storages, but if anyone were to have a first storage unit experience, I hope they have one as great as I had with Uhaul. The exterior and interior were very well cleaned and maintained. I appreciated the free dollys for customers to help transport their belongings. I loved the benefits of having an elevator and a indoor unit too. The other storage company I had prior, didnt seem to have pest control and there was always bees attacking me. So knowing each unit had pest control measures gave me piece of mind. Best of all, the entire staff was polite and helpful from the moment I applied, to them waving me goodbye as I exited for the last time. I wish I couldve been a customer longer but I only needed for a quick move. I will definitely use this location if I need a unit in the future and hands down recommend anyone I know, to Uhaul Storage. Its a moment that is never forgotten when a customer experiences real customer service, with that said, thank you!chantel m. | Overall Experience
Maggie went above and beyond to help me!Teresa K. | Overall Experience
Fast friendly service, informative and very clean facility.Linda S. | First Impressions
El cliente no dejó un comentario.Edgardo C. | Overall Experience
El cliente no dejó un comentario.Marquis H. | Overall Experience
The staff is great and very helpful.Oscar V. | Overall Experience
The office manager was fantastic! I would definitely recommend this location!Carolyn Z. | Overall Experience
Paige And Alaina were extremely helpful and went above and beyond EVERY time I interacted with them, on the phone and/or in person.. I would absolutely recommend and choose this particular location again because of the customer service, these ladies, both provided! Thank you both for everything!!!!Toni W. | Overall Experience
Vuestras cifras son pocas altas.JESSE T. | Overall Experience
El cliente no dejó un comentario.Deborah B. | Overall Experience
While I parked my motorhome there, it was hit and scratched on the back right side. But the worst is someone stole my catalytic converters from underneath, that cost me $1700 to replace. It's not a safe place and they wouldn't even try to look at the videos or figure out the infrared alarm. It had to be someone who drove in or it would be on the videos. They still owe me for time since Ileft before the month was over.rebecca b. | Overall Experience
The very first lady (didnt get her name) I met was very friendly and helpful. I appreciate that after driving 2.5 days across the country, and then surviving I-10 construction with TX drivers while pulling a trailer diving and dolphining over all the roadwork.John S. | First Impressions
great stafflee l. | First Impressions
Alana was OUTSTANDING HELP!!!!!Carolyn B. | First Impressions
El cliente no dejó un comentario.Joseph I. | First Impressions
El cliente no dejó un comentario.Leticia G. | First Impressions
El cliente no dejó un comentario.Ramona R. | First Impressions
El cliente no dejó un comentario.paul p. | Overall Experience
The customer service was excellent. I was able to get to my spot with no issue. The room recommendation was perfect for my needs. I appreciate the one month offer of storage with my move up front. It was one less thing off my mind while I finding my new place. I even stayed an extra month. I was not in a rush to make a decision on a new address. The only 2 things I think the corporate team would approve would be to repaint the faded logo sign and fix the drainage in facility. A pond of 30' by 6' and 2" deep will form when it rains in front of the storage rooms.Randy V. | Overall Experience
El cliente no dejó un comentario.Hector S. | First Impressions
But the regular employees great customer service friendly the manager not so much very rudeMario V. | Overall Experience
This is the second time I have conducted business with this location. It was a great experience. Great customer service and the unit was clean and very easy to access.Maria C. | Overall Experience
Awesome service and friendly employeesMarechia F. | Overall Experience
Truly a GREAT storage facility!!!! I was a customer for over 4 years and never had an issue. GraciasROBERT M. | Overall Experience
I have several units and the office staff has always been helpful and friendlyDutch A. | First Impressions
Quick convenient and friendlyIsabel A. | First Impressions
I had such an easy experience moving in and out of my storage unit. Mrs Alanna and her staff were wonderful and willing to assist. I will definitely keep this facility in mind for future needs!Misden G. | Overall Experience
GraciasGERONIMO F. | Overall Experience
Always very friendly staff , Especially the manager, Awesome Personality, I will highly recommend this Property to all of my friends and anyone who asks.William P. | Overall Experience
U-haul's services were very good and my family benefited from them and the reception staff was very friendly. I would recommend anyone to use U-haul's.alfahad a. | Overall Experience
The staff are friendly, but not necessarily on the ball. They were considerate and timely, but struggled to implement contracts and operate their software quickly and correctly.Richard M. | Overall Experience
Great service - professional and helpful. Thanks!Demetrius M. | Overall Experience
Lack of cameras on site. My car was broken into between May 2018 and July 2019. I was never notified my car was broken into, was just told to give a police report and go through my insurance company.Tyrone T. | Overall Experience
The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.Frank L. | First Impressions
Danny is great! Perfect customer service and went above and beyond his duties to help me.UBALDO H. | First Impressions
Very professional and treated with friendly attitude.Joe V. | First Impressions
Staff friendly and storage unit and property clean and maintained.Monica C. | Overall Experience
Convenient location.MIKE B. | Overall Experience
Very nicealejandro m. | Overall Experience
The staff here could not have been any better. They were so friendly! If I ever need to use a uhaul again I will 100% go here, and recommend anyone who needs uhaul to go here.Kip W. | Overall Experience
N/CTricia T. | Overall Experience
I have been using this place off and on for at least 9 years! I always come back because the manager is awesome! I didn't reserve a truck but she found one immediately! Fantastic service like alwayMarie E. | Overall Experience
Personal amablePerry W. | First Impressions
Alanna went above and beyond to help us. Because of the excellent customer service we received at Castle Hills we will use UHaul for any of our future moves.Tricia T. | First Impressions
Very clean and convenient location, manager is very friendly.james s. | Overall Experience
Everything was explained and a pleasant experience overallRoger Thomas T. | First Impressions
The staff is awesome!!!lisa r. | Overall Experience
Our family had this storage room for a number of years and during this period of time we absolutely had no complaints. All personnel were kind, helpful and professional.FLETCHER H. | Overall Experience