Customer Reviews for U-Haul Moving & Storage of Castle Hills

1,562 comentarios

1951 NW Loop 410   San Antonio, TX 78213
(honeysuckle exit)

(210) 375-0213

Ver mapa de la instalación

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 375-0213

1951 NW Loop 410
San Antonio, TX 78213
(honeysuckle exit)

Servicios en esta ubicación:

Horario de oficina

  • Lun.-Jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Property manager was amazing her patience and customer service skills really made me comfortable it was a great experience

Belinda F  |  First Impressions 
Clasificación:
5.0

Excellent service

GABRIEL R 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W  |  Overall Experience 
Clasificación:
3.0

When I received the van the odometer was at a different mileage than what I was charged for I let them know and they did nothing to correct the difference.

TONI M 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESA D 
Clasificación:
5.0

Great experience! Staff knowledgeable and professional. Made it easy

ANDREW S 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS M  |  Overall Experience 
Clasificación:
1.0

When I returned the truck the gas needle was on half. She claimed it was barely to the left although you could only see the white on the gage and no black between the needle and gage. I said ok how much. She charge me for 3 gallons which is 60 miles. No way! But I paid it. Then when I get the receipt she marked it half way between 3/8 and 1/2 which is not true but substantiated her lie. Dishonest person. I will never use this U-HAUL again.

Albert M 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary A 
Clasificación:
5.0

Nada

JESSE C 
Clasificación:
3.0

They Charger me for 2 day when I dropped off the the Truck and traler way before that

KARIM S  |  First Impressions 
Clasificación:
5.0

The employees were so kind and helpful. Patient with me and very informative about the equipment and entire rental process.

GINA F 
Clasificación:
5.0

Samantha was very helpful and diligent in her demeanor. Although I had a few concerns she took the time to address them in a professional manner. I would definitely rent again from this location.

MARIELA T 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S  |  First Impressions 
Clasificación:
5.0

All the Staff is excellent and wonderful in helping you Samantha is Great at Customer Service Thank you. I would reccomend renting a storage unit here to everyone to meet your needs. Sincerely Tom

Thomas D  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER C 
Clasificación:
5.0

Great storage place and friendly staff.

Jesse H  |  Overall Experience 
Clasificación:
2.0

Check engine light was on the vehicle suspension bad on the vehicle

THOMAS G 
Clasificación:
4.0

El cliente no dejó un comentario.

LUIS M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P 
Clasificación:
5.0

Easy and fast. The girl that helped me made it easy.

JOSE P 
Clasificación:
5.0

Everything was great

DARRELL B 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN G 
Clasificación:
5.0

Extraordinario servicio al cliente

SAUL S 
Clasificación:
5.0

El cliente no dejó un comentario.

ZIMRI S  |  First Impressions 
Clasificación:
3.0

no workers available during work hours

DESIRAE V 
Clasificación:
5.0

The representative was thorough, extremely professional and attentive to our needs.

VICTOR L 
Clasificación:
5.0

The office person that helped me was very helpful and know what she was doing great job.

SANDRA V  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R 
Clasificación:
4.0

There was a lit of turnover in personnel in the year I used the facility. Some staff members were better than others on customer service. Overall I was happy with the service. One note: the access card reader is very poorly placed. You have to get out of the car going in or out. Moving it would be a huge improvement.

Michelle B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD V 
Clasificación:
1.0

When we first moved in the manager was Catherine she was amazing when she was removed a new manager moved in by then he was Samantha or contract had been altered Everything Has Changed they removed my brother active military and my rent went up they took the key from the garbage bin change the lock and wanted to charge us for using the garbage bin. The ladies restroom toilets were filthy. And the rent keep going up. After Ms Catherine left everything changed and everything started going down you we were very dissatisfied with the services. This is why we moved out.

Anna E  |  Overall Experience 
Clasificación:
4.0

more parking

HETOR L 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashton R  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful!

Victoria M 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN W 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIA G  |  Overall Experience 
Clasificación:
5.0

Laughed when I first opened the storage unit, the staff left a brand new lock in the unit .. just in case ! But I still had my locks from last time we used the facility .. so I gave it back and said to pass it on if possible to another customer that might need it more than we did :)

HOLLY S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY S 
Clasificación:
5.0

Nothing that I can think of, everything was ready for me to pick ip

RYAN O 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos E 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMAD M 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN R  |  Overall Experience 
Clasificación:
1.0

I reserved an appliance dolly with my 15' truck. There was no dolly at this location, I was told I could go to another location but that location didn't have a dolly so I had to drive to a third location. Then I tried to return the dolly to the location it was rented from and they turned me away. I had to drive extra miles and waste an extra two hours with the rental running around instead of using it for the intended purpose

PETER D 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS R 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B 
Clasificación:
5.0

Very easy to checkout and return. Everything was explained and there were no surprises.

MICHAEL M 
Clasificación:
5.0

The young lady that helped me was very helpful. And she knew just what I needed.

SANDRA V  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana L 
Clasificación:
5.0

El cliente no dejó un comentario.

URSULA G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Garon S 
Clasificación:
5.0

Attendant Kassandra was very nice and helpful. Kassandra is professional and very helpful.

Emelia C  |  Overall Experience 
Clasificación:
5.0

Cannot think of anything.

RUDOLF F 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica M 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki B 
Clasificación:
2.0

El cliente no dejó un comentario.

JEREMY S 
Clasificación:
5.0

The online reservation was an easy process. The staff at the pick-up station was extremely kind. Later, once I left, I noticed I did not have my cell phone. A friend of mine called the location, the staff did find my phone and offered to keep it safe for me until I picked it up. She was more than kind she was very honest and helpful. That's exemplary customer service! I appreciate people like her. She is an asset to the company and I wish her all the best. (Forgot her name, I'm so sorry).

ofelia e 
Clasificación:
5.0

Casandra and John are wonderful what a Great !!!!! Team that you have on your hands . 10 Stars from me

Thomas D  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SEIGAL H 
Clasificación:
5.0

Tabitha and Jakob provided excellent service, a professional and clean storefront, and were very thorough and fast at pick up and drop off. Thanks.

Timothy F 
Clasificación:
5.0

The truck I rented had no A/C maybe stay on top of the trucks. this texas heat is no joke

Miguel L 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacey M  |  Online Move In 
Clasificación:
5.0

Friendly group of workers at the facility and very helpful!!

GENEVIEVE M  |  First Impressions 
Clasificación:
5.0

Great staff!! I would recommend this facility to friends and Family. Gracias.

Michael P  |  Overall Experience 
Clasificación:
3.0

Despite checking in online prior to our arrival, the process of getting our vehicle and equipment was still slow and frustrating. We were told when we arrived that despite the fact that we reserved 24 furniture pads weeks ago, only 6 were available for us. What is the point of the reservation if these things aren't going to be guaranteed? Even worse, when we arrived at our destination we found that the furniture pads we did have were locked up and unusable.

Roland Q 
Clasificación:
4.0

Misspelled my first name-Laurie is correct spelling Also misspelled Garden in street name. Correct spelling-Westelm Garden.

Laurie k  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANTOINETTE V  |  Overall Experience 
Clasificación:
5.0

The front desk individuals were helpful & kind

Jessica F 
Clasificación:
2.0

Was ridiculous that I had to move the shelf, that I had left behind, by myself and when throw it away by myself and be charged for it.

JENNIAH P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brian c  |  First Impressions 
Clasificación:
5.0

Andrew and Kassandra were extremely helpful throughout every step of our Uhaul renting experience. They even mentioned to use their convenient storage, which we took advantage of. Thank you both for being so helpful and kind.

Michael P 
Clasificación:
5.0

El cliente no dejó un comentario.

amanda a  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean S 
Clasificación:
5.0

Customer service was everything. Knowledgeable and ready to help.

Delfina M 
Clasificación:
5.0

El cliente no dejó un comentario.

william m  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John D 
Clasificación:
5.0

Always had truck ready to go! Storage was perfect size, only issue was roaches but understandable since many people bring stuff to store, thank you

Camile C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas w 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria R 
Clasificación:
5.0

Excelente

EDWARD G  |  First Impressions 
Clasificación:
5.0

This is my second time renting a truck from here. Samantha and Cassandra are always nice, friendly, and helpful. We will continue to do business with them for those reasons. They both care about the work they do and the customers! Thank you both!

Andrew D 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS E  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton B  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia A  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVE P  |  Overall Experience 
Clasificación:
5.0

Nothing.. Very nice and professional. 🥰 Till next time 👋👍

Melinda H 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim F 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY A  |  Overall Experience 
Clasificación:
5.0

The U-Haul self check in app is buggy. I had to upload pictures 5 or 6 times before the app accepted them. After one or two shots, the program would freeze and I would lose all the data I had entered. Then I'd have to start the process all over again. My internet connection was strong so I'm guessing it was a server issue with the app.

Joseph G 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidy N  |  Overall Experience 
Clasificación:
5.0

Everything was all good

Alvin S  |  Overall Experience 
Clasificación:
5.0

The trainy today was awesome great job buddy!

michael e 
Clasificación:
5.0

Everything went smoothly but the app is malfiunctioniong. I could not find my reservation even though I made it online and the tech at the location found it for me. Then I could not return the truck because I could not find my reservation online through the app. Good location, great service.

Khym Z 
Clasificación:
5.0

Just didn't like how long the elevator was out and doors locked after office hours. I didn't have access to my controlled environment storage room. I could only go in the evening, so that means I couldn't get anything in or out while the elevator was down. I had specifically said that was the reason I used that particular store. I basically paid several months of storage and didn't have access because of my work hours.

Frank L  |  Overall Experience 
Clasificación:
5.0

The young guy was very kind and sufficient. I was impressed with the service that I received. I will be using the location again.

NATALIE E 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE P  |  First Impressions 
Clasificación:
3.0

The main problem I had was when I had a change in credit cards. I would email that I had a change and I would call to give the new credit card number. Then I would receive an email that I was being charged a late fee bc my (old) credit card did not work. This happened more than once. This is why I would say the staff were not helpful.

JAN P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marla F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S 
Clasificación:
3.0

This was a changed drop-off location many miles from original drop-off location. U-Haul then decides to charge me extra for addional miles driven to alternate location. This has cost me additional time and money. NOT ACCEPTABLE.

Santino M 
Clasificación:
5.0

El cliente no dejó un comentario.

kellie h 
Clasificación:
4.0

Not convenient

Michael M 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa H 
Clasificación:
5.0

I appreciate y'all understanding and helping me with My Situation. Gracias

George N  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Annetta V 
Clasificación:
5.0

El cliente no dejó un comentario.

Jevon R 
Clasificación:
5.0

Extraordinario servicio al cliente

Antonia M 
Clasificación:
5.0

The gentleman in the front (younger man) was very helpful, don't remember his name but he seemed African-American if that at all helps. He made the experience much better and helped me make a choice that not only saved me money, but will make me a returning customer of THAT location (Castle Hills).

pavel v 
Clasificación:
5.0

Fast, friendly and efficient

James H 
Clasificación:
3.0

They charge for every little thing without even telling you first or giving you a courtesy call. I've use u-haul in the past and never have had any issues. The gas wasn't at the line they said it was and because I slipped up and didn't take a picture of the gas before I got the truck. I didn't have my normal proof like I usually do. If I can give a piece of advice for everyone is to always always always take a picture of the dashboard!

Faith W 
Clasificación:
5.0

Thank you for everything. I will always use Uhaul before any one else. I've always had friendly and prompt customer service at Castle Hills location. Gracias

Janine W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rose R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrin E 
Clasificación:
5.0

El cliente no dejó un comentario.

rudy m 
Clasificación:
5.0

I had a great introduction to this location. Samantha explained, and then handled my questions and concerns very well. Also, when it was discovered a unit hadn't been prepped properly, she apologized and cleaned it. Thanks.

raymond h  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Milagros F 
Clasificación:
1.0

Unable to park in the tight spaces. Had lot of struggle parking

Uday K 
Clasificación:
5.0

El cliente no dejó un comentario.

Liza O 
Clasificación:
5.0

Everything was great

Nathan G 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNETTE J 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter J 
Clasificación:
5.0

The staff was always friendly and helpful. They were full of southern hospitality, always offering a cold water when you stepped inside of their office. They always kept the storage area clean and secure.

mary w  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zara R 
Clasificación:
3.0

Need better educated staff and management present Vance Jackson location

Vanessa R  |  First Impressions 
Clasificación:
1.0

I fled domestic violence & when On-site mgr reset our account removing my husband's name from account, the up to date PYMT he had made was deleted to zero. WHERE did that payment go? Revelation 22:18 I forgave her.

Christy L  |  Overall Experience 
Clasificación:
5.0

Great experience!!!

Mark H  |  Overall Experience 
Clasificación:
5.0

Very secure....never had to worry about my unit.... staff is amazing as well

ALICIA P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Esmeralda E 
Clasificación:
4.0

El cliente no dejó un comentario.

Coley H 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvia T 
Clasificación:
5.0

Staff was amazing !

DAVID F  |  First Impressions 
Clasificación:
5.0

The ease of the pick up at the same location of storage office is fantastic! Will use again and again for our needs!

LAURA A 
Clasificación:
5.0

Top notch service from Elmer and Cassandra!! They were super informative on helping us with our drop off and planned storage. We look forward to working with this team at this location to help with our storage needs!

LAURA A 
Clasificación:
4.0

They closed my storage unit before the end of the month and the remainder of time I had on the unit

Alexus F  |  Overall Experience 
Clasificación:
5.0

Friendly staff. Staff was trying to locate a bigger truck for us and offer a call back when one became available. We were happy with the 10 ft small truck!

Rudy G 
Clasificación:
5.0

Excellent service with no wait!

William C 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTEE J  |  First Impressions 
Clasificación:
5.0

Elmer and the staff there have impeccable customer service. The experience was great. This is a great location.

Chrstian a 
Clasificación:
5.0

A temporary code or remote for the gate since it’s close to the frontage road in front

Citlali G 
Clasificación:
5.0

El cliente no dejó un comentario.

MUSTAFA E 
Clasificación:
5.0

El cliente no dejó un comentario.

alicia b  |  First Impressions 
Clasificación:
5.0

Outstanding staff and facility!!!!

RYAN M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan U  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla R 
Clasificación:
5.0

yall were very nice, thank you(:

JAID G 
Clasificación:
5.0

She very professional, patient, explain the whole process thoroughly. She Went Above And Beyond Our Needs. Thank You all for everything I really appreciate it ....

Glyenn S 
Clasificación:
5.0

Drop off was quick and easy!

Matt F 
Clasificación:
4.0

El cliente no dejó un comentario.

Oniko a 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B 
Clasificación:
1.0

Staff failed to disclose that they were issuing me a stacked storage unit. When I arrived at my issued locker, I discovered there were no accommodations for a safe way to load my elevated storage locker. The rolling step stool provided was secured to the facility via a chain that was too short to safely reach my locker! I brought this to the attention of a staff member wearing a "manager" nametag- this individual told me "no one has fallen yet" and indicated management had no intention of remedying the situation. He also suggested that a work order to extend the chain would probably take weeks to fill. UNSATISFACTORY.... DANGEROUS AND UNACCEPTABLE. I will not return to this UHaul for my storage needs.

CAROL K  |  Overall Experience 
Clasificación:
5.0

Staff all were very pleasant and helpful.

Daniel M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chandler M 
Clasificación:
5.0

El cliente no dejó un comentario.

gabriel r 
Clasificación:
5.0

U haul needs to replace the close-up rearview mirror. Also, I feel the truck needs to be serviced or checked to see if there are any other things that need to be fixed.

ROBERTO G 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime Z  |  Online Move In 
Clasificación:
5.0

Elmer and Maggie the best

Timothy H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evadiari G  |  Overall Experience 
Clasificación:
5.0

I was billed for an entire month because I was one day late checking out of my unit. I did not appreciate it. .

EDWIN R  |  Overall Experience 
Clasificación:
2.0

The facility was fine, but we were treated poorly. They messed up the order and then refused to fix it because it was "after hours" when WE realized their error. If we had waited to the next day, we would have been charged more money for our trailer rental because we couldn't unload it, unless we accepted the wrong unit and just dealt with the inconvenience. The woman who helped us made rude comments about my pregnant belly and then ignored me and only spoke to my husband, when the reservation was in MY NAME. Then she said it was her last day, excused herself, and THREW UP ON THE FLOOR. We didn't catch HER error because of the way we were being handled and shoved out the door. I felt HIGHLY discriminated against for no good reason whatsoever!

Jennifer A  |  First Impressions 
Clasificación:
5.0

Catherine Richard was very helpful She's the best!!!

Shirley H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine R  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamal K  |  First Impressions 
Clasificación:
3.0

While the service, space, and access was great, the communication seemed problematic. I advised I would only need the space for 6 days. I provided this info to 3 different people over the phone and in-person. After I moved everything out, I left my gate key at the facility via the main door's slot. I, then, received multiple calls asking if I needed the space or was able to get the stuff out. Not sure if there are ways to notate accounts on your system, but it doesn't make for a great overall experience when communication is needed a 4th time.

Leo C  |  Overall Experience 
Clasificación:
2.0

The units and the facilities were very nice, but the lady that manages the office needs to work on her customer service. She lied to me to get me to rent a more expensive unit by telling me that the second month was free then she charged me when the second month rolled up. She has a bad attitude and if she doesn't like her job she might want to try something else.

April S  |  Overall Experience 
Clasificación:
5.0

Great location. The staff was awesome and the manager very accommodating, that's great when you're already stressed over moving. ¡Gracias!

Sonia F  |  Overall Experience 
Clasificación:
4.0

Not gunna lie maybe this is just me but the indoor clement controlled area is just a bit creepy/eerie maybe some speakers with music going on im there or 24 hours News playing with make it feel way more comfortable and a lot less looking over your shoulder from the slightest noise

jacob e  |  First Impressions 
Clasificación:
3.0

Good place to store your stuff , really good security system setup and friendly staff. I recommend using this storage unit location and will use them again if need be.

ZACHARY J  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine H  |  First Impressions 
Clasificación:
5.0

Ms Catherine and Ms Yolanda are very kind and helpful.

lorraine p  |  First Impressions 
Clasificación:
5.0

Catherine Richard made the moving storage experience a simple chore. Her demeanor by phone was friendly, welcoming and professional. After arrival she made time to get acquainted and to make me feel secure at her storage units. I will certainly recommend her site to my friends and family. Catherine is a good example of how UHaul should model for all employees that interact with the public.

Joseph G  |  Online Move In 
Clasificación:
5.0

Very friendly staff

Onesimo D  |  Overall Experience 
Clasificación:
4.0

Every inconvenient that you had to get out of your vehicle to open gate to enter and exit property

Melinda S  |  Overall Experience 
Clasificación:
5.0

Thank you for all your kindness and for having a safe facility for our valuables.

RICHARD &  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Babet R  |  Overall Experience 
Clasificación:
2.0

I'm sorry, but had I had a better experience when I moved out of the facility I might have rated this storage facility better. I was charged a late fee because auto pay did not renew when my month was up on 14 February. I had auto pay originally, but when they gave me a larger unit, something happened and the auto pay didn't transfer forward. The woman I guess manager that was called over to assist was unwilling to waive the late fee. It was only $15. You need a friendlier staff there that's willing to work with people and accept their mistakes even if it was a computer error. The customer isnt always right but they should leave the facility feeling like they were well taken care of. Neither one of us were at fault, but they should have been willing to make things right for me.

Jo P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevan A  |  Overall Experience 
Clasificación:
5.0

Thank you, Catherine and team, for your excellent care and service!

AUDREY G  |  Overall Experience 
Clasificación:
5.0

The lady at the front desk was helpful and kind it's nice to know there's still people like that.

Omar G  |  First Impressions 
Clasificación:
5.0

Thank you for the great service

Jose P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Markala L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE A  |  Overall Experience 
Clasificación:
5.0

Thank you so much!

Freedom B  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Theresa J  |  Overall Experience 
Clasificación:
5.0

Happy Holidays

David G  |  Overall Experience 
Clasificación:
3.0

I had my unit upstairs and the elevator was always broken. It was such an inconvenience.

yolanda g  |  Overall Experience 
Clasificación:
4.0

I would have liked just a bit more information about how the access works. I did not realize that my card only allows access through one door. And I did not understand how the card swipe activates and deactivates the building access. Other than that, my first day went well.

Michelle B  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Edens D  |  First Impressions 
Clasificación:
5.0

Very friendly staff.

Onesimo D  |  First Impressions 
Clasificación:
4.0

The place is great other than the elevator being down and no temporary night time security being there for authorized access into the 2nd or 3rd floor.

Jonathon C  |  First Impressions 
Clasificación:
2.0

Had a great experience up until my credit card on file for the unit was compromised and locked out. Not realizing this immediately U-Haul instead of notifying me that my payment had not gone through. Other than a simple email, it wasn't until I walked up to the unit and there was a lock on it that I knew there was a problem. Call the office all they wanted was payment did not care about my issue or concerned about keeping a customer that has been paying on time for over two years. so we left, I do not appreciate the immediate lockout within 48 hours. We will not be using U-Haul ever again there are other options and we will happily go to one of those.

JEREMIAH H  |  Overall Experience 
Clasificación:
1.0

New management is very rude to me and our staff. Would Lie to us about Maintenance airs and billing, would not Communicate with us and gave away a few of our units without consulting us.. She stated that this was because she was a business woman and she knew what she was doing. She was very unprofessional. Would not recommend this uhaul to anyone because of the new management

KBS (  |  Overall Experience 
Clasificación:
2.0

Ms Catherine Richard was completely rude to me and even hung the phone up on me like a child. The lack of organization and professionalism is very apparent. Last till I'll recommend or do business with this location.

RAMON C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raven H  |  Overall Experience 
Clasificación:
5.0

Awesome staff and Convenient location for my needs.

LAWRENCE A  |  Overall Experience 
Clasificación:
1.0

I had a bad experience with my reservation- I made my reservation 10 days prior - I made a phone call 4 days prior - for a 10x20 - I drove 300 miles from Fort Worth area to find out there was not a storage unit for me - very dissatisfied, frustrated, with the reservation process - however the lady at the Castle Hills facility tried to fix it - offered me a bigger unit 10x30 - it seems the online reservation and the reservation center in phenix are disconnected with the actual uhaul storage facilities- horrible experience- I desperately found online a competitor self storage to drive to - I heard the nice uhaul clerk talking on the phone with her manager about the problem and the “manager” blowed her off - so I didn’t have a move in - experience- mine was a - sorry your reservation is on the record-however you CAN’T move in experience-

Ruth K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua h  |  Overall Experience 
Clasificación:
5.0

Super friendly staff helpful and ready to offer a solution to a question.

RYAN O  |  Overall Experience 
Clasificación:
2.0

The elder lady at this location was rude and condescending. Took pride in saying no in any request. The last day that I turned in my keys to move out, she took the card but did not close out my account and called 3 weeks later to ask if I moved out. She also took the card and made me wait to exit the grounds inside the gate until she felt good and ready all with a smile on her face which was very immature.

JOE M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID V  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROXANNE V  |  First Impressions 
Clasificación:
5.0

Best managed storage facility I have had in storing my personal property, I would refer this facility to other prospect customers.Thanks again for an excellent experience!

Randy W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNDAY D  |  Overall Experience 
Clasificación:
2.0

Attendant had a "no we can't do that mentality. Was fixing up to say no even before I could get my question out while simultaneously assisting another customer without even knowing what was included on my reservation.

JOE M  |  First Impressions 
Clasificación:
4.0

I will say just to be a little more organized, I had to go back and forth for a lock and the lock on my door needed a key where I had to go back downstairs to ask the office again to unlock for me, but either than it was good

BRIAN G  |  First Impressions 
Clasificación:
5.0

Emiliano was 5 stars knowledgeable, fast and Friendly. Made me feel very comfortable during the process.

FRANK P  |  First Impressions 
Clasificación:
5.0

Helpful and friendly staff

LAWRENCE A  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES S  |  Overall Experience 
Clasificación:
5.0

Wish hours were 24hrs husband is a otr hours very for him.

TANYA E  |  First Impressions 
Clasificación:
3.0

The access code did not work, but the employee tried to help. At the end, it still did not solve the issue. User denied issue when I just open the storage. Had to have a worker use a personal access code to get me in.

HENRY Y  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbie S  |  Overall Experience 
Clasificación:
5.0

Catherine and her team were always very helpful. And would go out of their way, if needed. The facility was extremely well lit, secure, and maintained.

Pete B  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernesto M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luz L  |  Overall Experience 
Clasificación:
5.0

Catherine and her employees are awesome they always go above and beyond to help with anything I needed.

yolanda g  |  Overall Experience 
Clasificación:
5.0

Great service at U-Haul of Castle Hill. Friendly, efficient, and convenient. Glad I chose this storage facility.

Quint T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA F  |  First Impressions 
Clasificación:
5.0

Ms. Richard was absolutely wonderful!

Christopher M  |  Online Move In 
Clasificación:
5.0

Amazing. I truly believe they run one of the best storage vomp au

CHRISTINE K  |