I have nothing but good things to say about this place.Adrian J. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Castle Hills
San Antonio, TX 78213
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I had a great experience and the staff was so nice and understanding. I would highly recommend this u haul to my friends and family.Hector M. | Overall Experience
Thank you so much! Staff was incredibly friendly :)Jasmine H.
Appreciated the super-efficient, friendly service, which made the equipment pick-up a breeze!PABLO M.
El cliente no dejó un comentario.Janette B. | First Impressions
It cost me about maybe fifteen hundred bucks to bring my books and personal effects to San Antonio from Abilene. Everything you "American Businesses" are now, "post-Pandemic," doing is all about how to "re-structure" your use of computers to rip customers off!RODOLFO M.
Great customer service!!!!VALERIE G.
El cliente no dejó un comentario.Alex W. | First Impressions
Thanks for everything!Ilse D. | Overall Experience
The location employee, I believe her name was Paige, was great and made the truck rental process seamless.Kelly W.
Nothing to add at this time.DANIEL R.
Paige was great! The only challenge is the parking at this location, it's minimal and a pain specially if you're driving a full size truckEmilio Q.
Very nice ,friendly ,good service ,and communicationConcepcion S. | First Impressions
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Sarah C. | Overall Experience
El cliente no dejó un comentario.James C. | Overall Experience
The person who assisted me was friendly and super helpful.David G.
Courteous and ver friendly staff! Gave a sweaty exhausted dude a cold water when he needed it lost! Me, I was the sweaty exhausted dude!Samuel L.
El cliente no dejó un comentario.Joboha H.
Awesome customer service everyone very pleasant. Would rent at that location again if needed a storage space again.Francisco D. | Overall Experience
El cliente no dejó un comentario.Renata G.
Great storage place with friendly staff. I never had any issues. If I need another storage unit I would go hereAdam B. | Overall Experience
I was told to drop off the truck at the blanco location. When I arrived there, I was then instructed to drive back across town and drop off the truck at the 410 location. Not only was this a waste of my time and gas, I was also charged for four additional miles (which I wouldn't have gone over if it wasn't for them changing the drop off location). Overall not a great experience for me.STEPHANIE P.
Staff was knowledgeable and very helpful. Equipment was in good shape. No problems.DAVID M.
We have used life storage in the past, and we will no longer be using them due to the service we receive that U-Haul from Paige. Absolutely amazing service she accommodated every need we had and I look forward to future endeavors as we expand our business.JEREMIAH H. | First Impressions
Awesome customer service in the morning and the afternoonAmya J.
El cliente no dejó un comentario.Kayellen W.
El cliente no dejó un comentario.Edward E.
El cliente no dejó un comentario.Taylor W.
El cliente no dejó un comentario.Jesus O. | Overall Experience
Web site could be more intuitively designed. But mostly just maintain the very good service. Gracias.Elliot C.
El cliente no dejó un comentario.Shirley Z. | Overall Experience
El cliente no dejó un comentario.Samantha R.
Extremely helpful staff!Elizabeth C. | Overall Experience
The lady who checked us in had great customer service and gave me all of the information I needed without overwhelming me. I recommend this location!MICHELLE S.
El cliente no dejó un comentario.Karen S. | Overall Experience
El cliente no dejó un comentario.MATTHEW K.
Doing a fantastic job. Keep it up!!SCOTT S.
El cliente no dejó un comentario.Rodric H.
Friendly and very competent -- excellent rental experience !David M.
El cliente no dejó un comentario.KAREN W.
El cliente no dejó un comentario.Jeffery W.
The gas mileage was awful. SIX miles per gallon was terrible. The utility van is in desperate need of a tune-up because it was not efficient at all.Roman S.
This is the second email last week while in Orlando Florida checking on my business and equipment called and request a call back that verification my stuff was safe the thrid note no one is to get my storage why even if check less sale my equipment is not impacted or under tax sieze why never did commercial remember in Gainesville Florida stuck and no car and was never selling business did they show cleared check $10,000 two lawyer and two witness only state level sale retaining my federal dun and Bradstreet number and trademark â„¢ï¸ contact would not been signed 352-327-2388 or 352-215-0208 firstname.lastname@example.orgTIFFNY B.
El cliente no dejó un comentario.Emily H.
I've never had an issue with uhaul before coming to this white ass location. Never again will I come to this location.Takiyah I.
El cliente no dejó un comentario.LONN S. | Overall Experience
I would like to say that the manager owner of the location as well as the staff were very professional highly proficient at their duties. Both ladies are very decent people. I enjoyed the entire experience with this particular rental because it helped my family continue moving my property into our newly purchased home.These ladies made experience a little easier and were very nice to us.Sergio U.
The associate that tended to both my husband and was very knowledgeable not to mention good customer service. ¡Gracias!Marion A.
El cliente no dejó un comentario.Deborah G.
Nothing...Friendly Staff, Courteous, & helpful..Keep up the Good Service ðŸ‘ŒRachel L.
It was a pleasurable experience.Henry W.
Excellent customer service and very welcoming! Would definitely recommend!JORDYN W.
El cliente no dejó un comentario.Kevin C.
I got charged for a dolly and blanket when I didn't use either and remained zip locked.Ali M.
El cliente no dejó un comentario.GEORGE W.
Better care hereKyle S.
I reserved a 26' truck a day before and at pick up time I was told it wasn't available and the truck was automatically changed to 20' truck. I picked up the truck at 3:30pm with intent to drop off late night but couldn't finish up. I returned the truck by 11:30 am next morning and was charged $50 for not returning before midnight and another charge of $40 for an extra day. During this period of difficulty and hardships when the government is even provided businesses and citizens with incentives to survive, This Uhaul location is extorting money and preying on customers! Shame to you all at this location!!!UGOCHUKWU A.
I accidentally made an 8:30 PM reservation when I needed an 8:30 AM reservation. The ladies running this location helped me out with a van that was reserved for later in the day. I was really appreciative of their help.Sharon C.
El cliente no dejó un comentario.ESTELLA F.
The hours of operation should be until 11pm.Christel M. | Overall Experience
Max PerDiem -Keep up the great work!! Thanks for a wonderful experienceSteven V.
El cliente no dejó un comentario.RICHARD J. | First Impressions
El cliente no dejó un comentario.Jean Pierre C.
El cliente no dejó un comentario.Mark M.
My experience with U-Haul of Castle Hills was a very excellent one. The staff was always friendly & helpful during the entire time that I rented storage space at this location. This location was always clean, orderly & well maintained.Maria H. | Overall Experience
El cliente no dejó un comentario.Jeramie M. | Overall Experience
You guys have gone above and beyond for me lol I never do the surveys but here I am. A very satisfied customer and I can't thank y'all enough.MATTHEW ELIAS R.
El cliente no dejó un comentario.Frank A.
El cliente no dejó un comentario.Karen S. | First Impressions
Everything went smoothly and actually faster than I expected. Only issue I had was of my own doing. Just a mile down the road is another Uhaul store. Has a big uhaul up on a pole and it's always seen off 410. It's easy to think that location is the Castle Hills location. Both locations are off of Loop 410 in San Antonio Texas.SETH M.
El cliente no dejó un comentario.Juan G. | Overall Experience
Very kind and patient very clean facilityJoseph A.
The customer service was real good from both staff that where there to sign me up for a storage unit to taking off the trailer thanks for you good serviceLONN S.
Becky was absolutely amazingChinedu I.
El cliente no dejó un comentario.CHRISTINA B.
My experience was great and the staff member even helped me put dolly in my car! Great customer service!lisa E.
El cliente no dejó un comentario.Lisa R.
El cliente no dejó un comentario.Amado R. | Overall Experience
El cliente no dejó un comentario.BRENDA M.
The only problem was the van I rented was real sluggish. It was hard to turn. The vehicle was hard to stop. It wanted to accelerate hard from a dead stop. I let the associate know these issues when I returned the equipment.Gary K.
I had previously rented from a very very poorly run and cared for uhaul location. It left me thinking all uhaul locations were like that. I am glad I was totally wrong this Castle hills loc was amazing. The van was totally clean inside and in the back, it literally smelled like detergent in the back, freshly moped. Amazing!!! I was truly turned around ,full 180, on my idea of uhaul. This loc is truly well run and the staff seemed fully informed and totally aware of their business and system.MARCO G.
El cliente no dejó un comentario.Jose N.
Paige is awesome. I felt terrible turning in that horrible truck to her. she'll never get the Florida stink out of it.Kristen D.
Owner/Manager - very professional!!Carlos B.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.LORENA V.
El cliente no dejó un comentario.David G. | First Impressions
El cliente no dejó un comentario.Antoni L.
I did not appreciate you charging my credit for the amount I disputed without contacting me first. Especially since I returned the Uhaul truck with a full tank when I did not have to! Have a lovely day.Patsy K.
El cliente no dejó un comentario.Devin T.
El cliente no dejó un comentario.EDWARD S.
El cliente no dejó un comentario.Monica H. | First Impressions
El cliente no dejó un comentario.Gerard D. | First Impressions
Great facility no issues what so ever. Clean and friendly.roy q. | Overall Experience
I made contact with this site 24Hrs in advance and everything went very smoothly.... the office was very kind!William M.
Thank you so much!Greg W. | Overall Experience
El cliente no dejó un comentario.SANDRA R. | Overall Experience
El cliente no dejó un comentario.BRIAN H. | Overall Experience
The person at the desk wasn't friendly and more like a kid even tho he was a kidLUIS C.
El cliente no dejó un comentario.ANGELO G.
Just had perfect and fast customer service, The truck was clean and ready before I arrive. ¡Gracias!Eduardo L.
El cliente no dejó un comentario.Rosalinda V. | First Impressions
El cliente no dejó un comentario.Green Light E. | First Impressions
El cliente no dejó un comentario.John T. | Online Move In
I kept my items in storage for about three years and when I went to retrieve my items they were in the same condition as the day I purchased the unit the staff has been very helpful and easy to contact.Chavette W. | Overall Experience
El cliente no dejó un comentario.MIRIAM M. | Overall Experience
Love the hospitality of friendly faces, especially being new to the city. My husband and I were most frantic when we discover half the apartments in San Antonio do not have a washer and dryer connection system room. To our surprise we were able to transport our washer and dryer from Dallas to San Antonio to be stored in the U-Haul facility, until we were able to find resident that was able to accommodate us in a most difficult situation. We were able to get a storage not too small and not too big, but just right. Thank you U-Haul for being very convenient for our needs. Thanks, Lamont and Rochelle Lewisrochelle L. | Overall Experience
The Austin HIway and castle hills location are both gratet at there jobs in Sanantnio tax so efitent and polite thank you guysROSE M.
El cliente no dejó un comentario.Jonathan S. | Online Move In
El cliente no dejó un comentario.Lauryn E.
El cliente no dejó un comentario.Pete B. | First Impressions
El cliente no dejó un comentario.QUINTIN M.
El cliente no dejó un comentario.Michael S.
Great staff!GREGG F.
Great staff!Gregg F.
Nice lady met me at entrance, very helpful and caring while explaining my minor additional charges.Wayne C.
My u-haul reservation was canceled three times and notice was not given to me until after the fact each time. On the third time luckily I checked the reservation before I went to sleep only to find that it to had been cancelled. The first two reps that I spoke to at your 1-800 reservation line did not help me in the least. I am still trying to understand how it is that someone calls to make a reservation and the people at the sites just give away their U-Hauls and then notify them hours after the fact or days after the fact even. I have moved seven times each time using a U-Haul and have never had this experience before but will never use U-Haul again after this experience. U-Haul should be ashamed of itself for how it handled this whole situation from start to finishJUDY P.
The light duty dolly was not in the vehicle but luckily they refunded me my $7.00 once I informed them of the issue. Great customer service throughout the processTristan G.
El cliente no dejó un comentario.charles W.
Mr.Kevin Taylor enlightened my day wonderful service a real professional experience THKS CIAO Ms.Hollywood ðŸ’ƒðŸ¾THANKS ðŸŒžSAKEENAH R.
Not charge your customer fees for something they didn't even do wrong. I rented the U haul online with 211 miles available but was told upon return that I was only given 186 miles to drive the vehicle. Completely unacceptable on U hauls part!Johnny R.
This was not my original, confirmed reservation for 10/31. I produced my conf # at the 1st location but they had no record so found a truck in vicinity. I was ticked with failure w/confirmed reservation because I'd hired a helper to load the objects. Increased my costs of the move.Kathleen F.
Nothing, the service was amazing, very friendly and helpful staff.Denise R.
El cliente no dejó un comentario.RAFAEL D.
El cliente no dejó un comentario.David A. | First Impressions
The lady was super helpful!Roshid A.
Excellent serviceMAULUDDIN R.
El cliente no dejó un comentario.Elda S.
El cliente no dejó un comentario.Yan C C.
The guy who checked me out parked the truck where it was tricky to get it out. He also did not have me check it out for previous damage. I have used uhaul before and they were much more informative.JOANNA L.
El cliente no dejó un comentario.Nora M. | First Impressions
El cliente no dejó un comentario.ARNOLDO S.
El cliente no dejó un comentario.guadalupe S.
El cliente no dejó un comentario.Ralph P.
Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!Aurora D. | First Impressions
El cliente no dejó un comentario.Andrea D.
Huge Storage Location. Great people working there.ANTHONY S.
El cliente no dejó un comentario.EDUARDO M.
El cliente no dejó un comentario.HALEY V.
great stafflee l. | First Impressions
El cliente no dejó un comentario.Joseph I. | First Impressions
The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.Frank L. | First Impressions
Everything was explained and a pleasant experience overallRoger Thomas T. | First Impressions
Location is very close to the airport.REGGIE C. | First Impressions
I received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!TAMARA T. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!