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leopoldo P.Customer Reviews for U-Haul Moving & Storage of Casa Grande
Testimonials From Recent Customers
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The entire staff here were helpful, polite, and professional!
Raymond U.The booking agent on the phone (Jennifer) and the rep onsite (Harrison - last name??) were both very helpful. TYVM
BARRY B.Fast, friendly service!
Frank R.The office was not very helpful but the man who helped taking my trailer off was Amazing
Vanessa S.A very important painting was punctured - a one of a kind that could not be replaced. Other than that the experience was good. I will be checking to see if the insurance I bought through UHaul covers the painting. ¡Gracias!
Tracy C.Everything went perfect. I was in and out both for pick up and drop off. The Girls at the front desk were very friendly and displayed EXCELLENT customer service skills. I will choose this location again over any other because of my experience there.
Jessie J.Great place and friendly staff
JUDY C.Have Lucy take care of them, she did a fantastic job!!
Paul S.Hire more people like Lucy the Manager in Casa Grande
steve J.Great customer service provided by Yolo. The van was in great condition and very clean.
Rebecca C.The check out and in process was very efficient and the staff were friendly.
Lisa V.Well maintained equipment and location. Great customer service.
Levi H.NOTHING I WILL RENT TOWLEY AGAIN. BEST EVER.
LAVERN E.Exceptional service by all
DALE A.This is meant for your reservation process and not the pickup facility. When you rent a trailer and request a location four weeks in advance I would think you would try to get a trailer to that location as best you can and not make someone drive 45 minutes to pick up a trailer after you told him at 6 o'clock the prior night. The person I spoke to said that if I didn't want the trailer I could rent it from some other company. We all know U Haul is the only one that rents a trailer for cross country moves. What a poor snd condescending response! Your customer service on the phone is poor at best and the girl I spoke to represents that - you must have given her no training. When you call for an explanation, It seems everyone's job is to put you on hold and forward the call to another person so they can pass the responsibility - where you sit on hold for 30 to 40 minutes each time. Customer service - crappy at best.
William P.Great Customer service. Smiling faces. Thanks for the help
Phillip P.Your locations are always under staffed lots of waiting
John F.Excellent customer service as always from this location.
Dan W.Viviana provides excellent customer service and very knowledgeable. .
Andrew S.Second rental in a month where the rented truck pick up location was moved at the last minute - this time to 63 miles away 126 MILE ROUND TRIP to just pick up the truck. No offer of compensation - fuel or time. Not acceptable. "Loyalty will only suffice in the absence of something better".
Trevor H.a cruise control option would be very helpful for long distance hauls.
Tadeh M.Have a ramp on the back of the truck cause the step is a little too high n Also include a step stool it would help out some of us older women.
MARIA A.The GM has a wonderful staff
Synorris H.Lady behind desk was awesome. Long day moving prior day. office was closed by the time we finished. Brought truck to Casa Grande office (where I moved) next day early. No charge. I will be back because of her great help and understanding. So much appreciated, beyond words.
Corey N.I recommend to deodorize the cabin. The last person before me smoked in there. And it stank. Especially with the ac blowing in my face.
David G.great service
STEVEN B.The location was clean & organized. The rep was polite, friendly, and efficient. I will definitely come back home hen I need to haul something.
Patricia C.Uhaul scheduling completely changed up my reservation 1 day before movers were coming to load us. We ended up driving 85 miles out of our way to get the equipment needed. After loading the truck and seeing we needed additional space, the facility on N. Mercado in Casa Grande, bent over backwards to accommodate our needs and salvage the move. kudos to uhaul moving and Storage of Casa Grande, and thumbs down to uhaul scheduling.
Charles H.Only one person working this location. She did very well for one person. Needs help.
CURT C.I don't think Uhaul keeps good maintenance on there equipment, I picked up a trailer and one of the tires needed to be changed out and there was no one there that could do that , so I had to call road side service and they came out to change the tire and found out that the bearings needed to be change also, so I had to get another trailer And I was already loaded and didn't have anyone to help me move my stuff. I rented the same size trailer last fall and it was 130.00 and now this one was 418.00 for the same trip ( I think they call that PRICE GOUGING ) shame on You !!!!!
ROBERT C.Several trailer lights didn't work. Back door latch worn out and hard to latch. Trailer over all worn out and needed to be reworked or retired
Lee K.Great .Quick Gast Service..
FREDDY B.They lied to us said we get 1 mounth free and we didn't have
Robert P.Very friendly and professional.
MICAH B.I spent almost 30 minutes at the counter waiting for the agent to come back to the counter. There were more than 1/2 dozen waiting in office. I was told all was well when I returned it only 2 hours later on a 24 hour rental. I went 7 miles in a 10' van. I put $5.00 (1 gallon) before returning, and the fuel was EXACTLY where I found it. Then the charge me for fuel??
patrick S.The manager,Lucy, and her staff are always friendly and professional. The facility is always clean as well as the rental equipment
CHARLES B.No need!
Larry F.My original quote was not used as they sad it was due to demand. I was not happy. But the unit did its job well,
David G.Have more staff Other than that good job and I would recommend friends to this place it is very clean and helpful
Emilio P.We had black marks on some of our belongings when we unpacked; items that were stacked next to the walls of the trailer. Seems the marks are not removable.
JEFF K.Still waiting for our contract to sighn
Steven S. | First ImpressionsI've always had a great experience at this U-Haul location. Lucy is very helpful. She alway goes above and beyond to make all Customers happy.
DAMIEN W.Very happy and will rent again.
Lyndsay B. | Overall ExperienceI had to drive from Yuma AZ to Casa Grande to pick the trailer up. Three hours there, three hours back... Six hours total. I think the problem may be a lack of trailers to supply other locations? Other than that, the trailer was in good condition and towed like a dream behind my car.
charles H.More employee help to provide faster service and accessibility for handicapp customers
Lurlyne B.This particular U-Haul location has the most professional staff that I've seen so far. Very organized, prompt friendly service.
Richard V.The guy at this uhaul location was awesome. He knew I was knew to Arizona and he gave me a quick rundown of the area.
Bob J.Great experience 👍 👌 👏 🙌 😊
Jerzy Z.Not a thing. Office staff @ 7:00 a.m. was very helpful getting our utility trailer ready for departure. Highly recommend this location in CasaG. Plenty of vehicles to choose from for your move or transporting goods from Point A to Point B. Easy return after hours too.
Eric B.More employees
Robert C.Friendly workers and never any issues when going here.
Greg S.Staff are very very nice and very helpful
CELESTINO R. | Overall ExperienceThe entrance gate a lot of times wasn't working
Richard G. | First ImpressionsLucy is great very helpful & courteous!!
Frank G. | First ImpressionsThe storage unit we occupied had a 2 x 4 foot chase in one corner reducing the square footage, yet we still had to pay full price for a 10 x 10 space.
fred a. | Overall ExperienceWe have used this u-haul location for several year with great success.
Linden H. | Overall Experience¡Gracias!
ERNEST H. | Overall ExperienceLucy is so kind, efficient and effective. She's a huge plus to your organization.
Mark P. | First ImpressionsWe are well pleased with the units and service that we received. Thanks, Gail and Dan
Gail G. | Overall ExperienceRented trailers, stored household items in climate controlled storage, stored my RV at this facility, filled propane tanks here. Always a pleasant experience. Friendly, helpful staff, No complaints whatsoever.
Ron H. | Overall ExperienceGreat people to work with.
James W. | Overall ExperienceEverything went well. Except for the final error in not having the records updated timely.
diana n. | Overall ExperienceThe gal at the front desk was wonderful and explained everything to me! So happy to get into this storage space!
NOLA U. | First ImpressionsNice to be able to plug in so the RV batteries are maintained.
Lyndsay B. | First ImpressionsHave been renting here for past 3 yrs, Always a good experience. So much better than I had experienced at another Casa Grande facility
Butch C. | First ImpressionsBecause of declining health we had to sell our RV. We are grateful for the outstanding service U-Haul provided to us since we moved here in 2016. The previous store manager, Nancy, provided us with superior service. We did not get to meet the current manager. We are pleased to provide the U-Haul facility and staff our highest recommendation.
Paul R. | Overall ExperienceJonathon was just a nice guy and provided excellent customer service.
Robert E. | First ImpressionsWe were very happy with our two year+ relationship with this UHaul dealership. We never worried about our belongings and our needs were handled efficiently and in a timely manner.
Lou R. | Overall ExperienceWe have always received friendly and helpful service. Gracias
MARY S. | First ImpressionsPolite and helpful
Rene B. | First ImpressionsSure miss Nancy!!!
MARK P. | Overall ExperienceManager Nancy was always helpful
John J. | Overall ExperienceDidn't interact with Uhaul staff often but when I did everything was taken care of.
vicky k. | Overall ExperienceLucy and her staff are absolutely awesome!! Lucy was an absolute pleasure to do business with!
Nancy Z. | Overall ExperienceI kept my items in this storage facility for 7 years, unfortunately with the price increase I had to vacate. Aside from some termite damage on some of my boxes (did not affect items in boxes). Some dust accumulation (it's in the desert so that's bound to happen). Everything seems to be in decent condition.
JOAQUIN M. | Overall ExperienceThe staff was helpful and very knowledgeable. As a team they work well together. They made me fell welcome and appreciated. I like that. Thanks team Casa Grande, you are awesome!
Robyn D. | First ImpressionsWow it's a shock to find such well managed store. It's rare to find a storage place this clean organized. The Manager offered to walk around the lot and point out the available spaces and gave me a map with prices on it to compare. Needless to say I rented a covered space. So nice. I'm happy to find this spot so close to my home. Tia the Manager had me signed up in a jiffy.
robert f. | First ImpressionsYour staff is professional, pleasant and very helpful. I will recommend this location to anyone.
JIM B. | First ImpressionsThe staff facilitated my move-out and then move-in with friendly and competent service. I really appreciated the way they worked to secure the site I needed in a timely fashion. Jean
jean j. | First ImpressionsThe office manager, Tiania Triplett, was excellent. Would highly recommend this location.
Patricia R. | First ImpressionsStaff very friendly and efficient, we just moved it closer to home.
edwin h. | Overall ExperienceWe have stored here for many years, the staff has always been excellent
Donald D. | Overall ExperienceGreat place
Lila P. | First ImpressionsThanks Lucy for making it all work out easy.
SHAR A. | First ImpressionsNancy Buck has been a stellar manager for UHaul and all her customers.
Gary S. | First ImpressionsNinguno
roger m. | First ImpressionsNancy and the crew have always been great very professional. We have been at this location for 8 years. Del
Del H. | Overall ExperienceA very friendly and helpful staff. The facility was easy to move around in with our 41' motorhome and has covered RV parking. The whole facility, office, storage and roads were nice and clean. I would absolutely recommend this U-Haul facility to anyone.
James W. | First ImpressionsThe help at this facility is lacking, just my observation. The only issue i had was the wait, every time i would call i was put on hold, for 20 minutes and more (i do not exaggerate. no fish "stories from me) it was, sad to say it was every time. Also when i would physically go in, the employees were sitting and when there was movement, it was just a mosey along pace. The personnel may have all day to be there but a customer is usually on a time schedule and wants to get er done. i don't know of anyone who really "enjoys" moving and are in a hurry to finish and when there are employees doing basically doing nothing it's kind of an attitude breaker! Overall this has been an accomplished experience for me, o.k. but not so great. Thank You for asking.
Bruce Y. | Overall ExperienceNancy and her husband are so helpful and kind. The business is run extremely well and the customer service exceeds expectations. I would highly recommend the Casa Grande U -haul to every one for there storage and moving needs. The facility is immaculate and there is always someone there to help.
Jill F. | Overall ExperienceSuper nice employees.
Rita B. | Overall ExperienceThe employee on duty Sunday (Luz) was very pleasant and helpful. She went above and beyond.
Katherine W. | First ImpressionsNancy and staff are great!
Frannie M. | Overall ExperienceNancy Buck has always been a great person to deal with in my years with U-Haul in Casa Grande and has always been very helpful and considerate in my dealings with her. Thanks and best wishes to Nancy.
RICHARD H. | Overall ExperienceYou guy have always been there for me
Arnie E. | First ImpressionsVery friendly and professional staff
doug d. | Overall ExperienceNancy is a great manager
Issac T. | Overall ExperienceWe have been renting from this facility since at least 2018 and dealt with at least two other management teams. Nancy Buck has been the best manager of any facility I have ever rented. I have had a storage unit for cars, tools, and household items since 2003 at various locations including UHaul facilities. Nancy and her husband Richard keep the facility clean with any maintenance issues being taken care of immediately Renting at this facility was an amazing experience Thank you Nancy and her team of selected workers
CHARLES B. | Overall Experiencenancy at casa granda was wonderful
Lewis H. | Overall ExperienceOnly thing that could use improvement, the pigeons made a mess of my roof. Also the dirt that accumulated,
Richard A. | Overall ExperienceGreat location, friendly and extremely helpful staff.
JessicaAnn C. | First ImpressionsNancy in Casa Grande is the best. She's a sweetheart and very helpful really like her! Claudia DalMolin
Claudia D. | First ImpressionsNancy you have gone above and beyond to be helpful to me and I want to thank you.
jim m. | First ImpressionsGreat facility. Staff were very friendly & helpful. It is also the cleanest RV storage yard I have ever used.
Adam V. | Overall ExperienceThis facilty, Nancy Buck and all her staff are amazing. They are helpful, friendly, professional and wonderful to deal with. If we had stayed in AZ we never would have left the facility.
Brenda K. | Overall ExperienceThe manager Nancy Buck ,is awesome she helped me with everything that I needed!
Rodney T. | First ImpressionsWe were very satisfied customers. They have always bend over backwards to give us a good spot for our RV storage while we are in Casa Grande. Would highly recommend them.
CAROLYN L. | Overall ExperienceNancy was always helpful and went out of her way to to provide excellent care for us. We stored our motorhone for Over a years and would highly recommend U Haul in Casa Grande Az
Barbara P. | Overall ExperienceVery nice, clean and modern
hal s. | First Impressions¡Gracias!
Allen R. | First ImpressionsNo complaints. Nancey is supper person and runs a tight ship.
AL A. | Overall ExperienceNancy is a doll, so helpful
Sue B. | Overall ExperienceBig NO
Omar Q. | Overall ExperienceVery customer friendly and professional service with a smile. Very satisfied customer.
doug d. | First ImpressionsNancy was very friendly. Complex was very full and she did a great job of getting us in the first day our unit opened up. No problems and everything was as promised. Good access for semi also..
mark b. | Overall ExperienceCan’t say enough good things about the Buck’s!!!! Great site managers, they definitely go the extra mile for their customers!!
Elizabeth B. | Overall ExperienceAlways had great help with my storage needs
lee w. | First ImpressionsVery very great experience definitely recommend
Kellye B. | First ImpressionsGreat facility with very helpful and knowledgeable staff!
Cliff S. | Overall ExperienceConvenient with the swipe card for easy entry and exit. The unit came just in time for me which was great. Staff that I have dealt with has always been pleasant.
vicky k. | First ImpressionsUsed storage from day one. Left for a year and then returned. Perfect for us and our motor home. Will return in future and hope for an open slot again. Nancy has been great. Friendly and personal all in one. Gracias
Larry B. | Overall ExperienceThis storage facility has a lot going for it but if picking one main thing it would be the manager, Nancy Buck. She runs a tight ship. We have stored an RV here (off/on) since 2015 and never worry about security for our rig after leaving it for months on end. Nancy is very prompt at answering questions, emails or voicemails. The facility is easy access off I-10 and just a 40 minute shuttle ride from SkyHarbor/Phoenix airport.
Nancy H. | Overall ExperienceNancy is the best you have !!! The covered storage is the best in the area . The only reason for leaving is the loss of our motorhome. Keep up the good work!!!
mark s. | Overall ExperienceNancy is a great site manager. Nancy has been there a number of years and assisted with a move to and from Arizona. Uhaul is impressive overall.
Eric J. | Overall ExperienceI moved out 2 weeks before get it right
Kevin D. | Overall ExperienceNancy is the BEST !!!!!!!!!!!
Dale G. | Overall ExperienceNancy is a great manager
dard p. | Overall ExperienceNancy, Rich and everyone were totally helpful and professional !
JOHN D. | Overall ExperienceI have used this uhaul facility on and off for almost eight years. Nancy and her husband along with all staff have been consistent. I have had several hiccups in this journey, never have I been in good hands.
Vicki M. | Overall ExperienceNancy was very helpful. This is a very busy location and she was able to help us quickly and efficiently. Facility appears clean and secure.
mark b. | First ImpressionsVery easy and efficient check-in.
Richard M. | First ImpressionsNancy and the crew were great! Always a clean and well maintained facility.
Brian R. | Overall ExperienceThank you for a job well done!!
Allen T. | Overall ExperienceWhen I rented my space, another RV was encroaching into my space. The staff was less than helpful in getting the encroached RV moved. It ultimately required a call to corporate to get the RV moved. Emails to Nancy Buck seem to be mostly ignored.
Ross D. | Overall ExperienceI have been at u hauls long time. They have always been very helpful. Never any issues. Nancy buck , the manager was always excellent in all things needed.
Dennis F. | Overall ExperienceNancy Buck and all the office staff were very friendly.
Kathleen B. | Overall ExperienceThe staff are AMAZING! Always friendly and helpful!
COURTNEY K. | Overall ExperienceNancy was an exceptional manager for this uhaul facility. Great customer service.
Linda K. | Overall ExperienceNice facility for storing RVs. Like the covered spaces to protect the RVs from the Arizona sun. Like the on site dump station and on site propane tank refills. Also like the on site trickle charging. Would love it if the spaces were paved instead of dirt/gravel. Also would love it if the spaces were slightly wider, but 12' spaces are pretty much the standard, so I really cannot complain.
Richard K. | First ImpressionsHappy that I am now storing there, very close and convient to home. Nancy & her team are the best very clean facilities. Will be here for a long time.
Jenilee B. | First ImpressionsMudarse puede ser estresante. It's good to have someone like Nancy to work with and make the transition hassle-free.
Charles P. | First ImpressionsNancy made me feel very welcomed, and did extra work to fit me into her totally full covered RV storage. She quickly cleared up a mix-up in payment, and her cheerful and personable manner made me very happy with my choice of UHaul.
Jean J. | First ImpressionsBest overall storage facility and experience we've had. No complaints.
James A. | First ImpressionsStaff friendly and responsive. Facility secure. Structures oriented to provide maximum shade for my RV. Overall an excellent experience.
Carl B. | Overall ExperienceI loved working with Nancy-- Never saw the facility because I haven't brought my RV there, but marked good anyway. I expect it will be --
Rita S. | First ImpressionsThe staff was VERY helpful and knowledgeable. Will use the facility again.
Tod M. | Overall ExperienceGreat location! Close to home base
David M. | Overall ExperienceNancy is the sweetest and very helpful! Always a smile on her face!
Deanna H. | First ImpressionsBeen there eight years
RICHARD B. | First ImpressionsHad a reservation with confirmation number, but the space was sold same morning. Nancy managed to find another space!
Brian Y. | First ImpressionsNancy is absolutely the best!
Bill s. | Overall ExperienceNancy Buck and her staff are very friendly and professional. If anyone ever needs any type of assistance they are willing to take steps to help. The facility and grounds are kept clean.
CHARLES B. | First ImpressionsThe management and staff at this location has the best customer service. They are friendly, helpful and courteous. Gracias.
NENITA S. | First ImpressionsStaff is very professional and courteous.
George S. | First ImpressionsI will be back.excellent service clean dacility
Leticia M. | Overall ExperienceGreat customer service!
Bob K. | Overall ExperienceExcellent service, clean facilities, staff friendly and always there to help. Will use again I the future.
maryln h. | Overall ExperienceBoth Nancy Buck and her husband are great! - they both were extremely helpful.
Charles C. | Overall ExperienceIt was awesome doing business with you guys! Always helpful and friendly.
ROBERT R. | Overall ExperienceNancy was so very helpful. She, Richard, and Hank were very friendly and eager to answer our questions and help with finding the right size storage unit for us. Nancy made it seem effortless to get the application completed and get us on our way. We have already recommended this their services to our family and friends. Thank you Nancy!!!! Gail & Dan- Maricopa, Az
Gail G. | First ImpressionsThe facility was clean and managed well. My experience was great.
CANDACE H. | Overall ExperienceVery helpful and friendly staff going to miss seeing them on a regular basis 😔
Trinity h. | Overall ExperienceThe Buck family went above and beyond in taking good care of us at the storage unit, very pleased with the service and professionalism!
Lany M. | Overall ExperienceYou need to take care of the pigeon infestation. The pigeon poop destroys our RV roofs. Also, the electric for 2 hours is not sufficient time for trickle charging our RV batteries. For the amount of rent that we pay each month we should be able to have the electric on for at least 4 hours per day in order to keep our batteries charged. These are the reasons we have left this facility.
Jeff J. | Overall ExperienceNancy is AWSOME. Always freindly and super helpful. Worth driving to CG to store. More than just the price, the service brought me back and will keep me coming back for my storage needs.
Arnie E. | First ImpressionsStaff is very helpful and professional.
Colby H. | First ImpressionsRediculous
John M. | Overall ExperienceNancy is the best. She is so very helpful.
Sandee H. | Overall ExperienceManagement of facility was very helpful, I would definitely return to this location
Glenn W. | Overall ExperienceNancy Buck is a wonderful and caring manager. Thank you Nancy
David J. | Overall ExperienceFriendly staff. Very clean facility.
Wendy B. | First ImpressionsAll your employees at this location are top notch! They are a pleasure to do business with! Thank you for your service.
Madeline P. | Overall ExperienceNancy and Rich, couldn't be more helpful. Very nice people, including their staff!
TOM S. | Overall ExperienceNancy & her husband have been most accommodating for the last 8 years while my 'house' was stored with them...always polite and concerned when they couldn't reach me to remind me of past due rent. My son and I were packing U-haul until late...Nancys husband came to check on us to make sure we were doing ok...very nice people...
CATHERINE H. | Overall ExperienceThe manager and staff were top rate! Always there to provide information and support! I can't say enough about their incredible customer service .
Randy d. | Overall ExperienceStaff was exceptionally friendly and accommodating.
Lonnie N. | Overall ExperienceLove this place
Mary H. | Overall ExperienceIt was the best facility I have every rented. Well kept and maintained. The staff is very friendly and helpful to our needs every time we had to visit. If I every need another unit they would be my first choice, great people and facility.
James B. | Overall ExperienceFolks were very kind and helpful at a very stressful time. Thank you !
Anna K. | Overall ExperienceLadies in the office are first rate!
Cliff S. | First ImpressionsThe staff and the facilities could not have been better !!! A great place and great employees !!!
Thomas W. | Overall ExperienceNancy the office manager was great!
Gary S. | Overall ExperienceNancy and Richard are outstanding host and operators. They were always ready to help with any issue and it was a pleasure to work with them. We consider them personal friends now. We left because we sold our motorhome and no longer needed the facilities. Thank you Nancy and Richard for loving our babies Daisy and Duke.
Rosie W. | Overall ExperienceCould not have had a better experience with a storage company. Well maintained property operated by a professional and extremely helpful staff. Would recommend this facility to anyone looking a safe and well run storage company.
JAMES H. | Overall ExperienceVery nice and helpful
Jason F. | First ImpressionsVery clean and well maintained. Staff was very friendly and professional.
Kevin S. | First ImpressionsNinguno
Anthony L. | Overall ExperienceA pleasure doing business with you!
Ken H. | Overall ExperienceProfessional...helpful..friendliness... all deserve a 5 star rating.. beginning with manager Nancy and her 2 staff members we meet.
Ruth R. | First ImpressionsFlawless. Originating Store mgr.- Extremely helpful w/reservation. Car transport tire mishap. Fixed. Roadside assistance, Cesar, fast/polite, checked all tire/straps. Destination easy/storage great
Glenda S. | First Impressionsall good
Russ H. | First ImpressionsProfessional, friendly staff who works to accommodate your storage needs.
Thomas M. | First ImpressionsEveryone was very friendly and helpful.
Richard K. | First ImpressionsEverything went smoothly and the unit was clean, thanks to all.
James B. | First ImpressionsNancy and her staff were great to deal with.
SHAWN M. | Overall ExperienceStaff was very helpful and courteous. Facility was very clean and tidy.
CANDACE H. | First ImpressionsThe only issue I had was the brochure stated a price for a 10x10 but when I purchased they stayed it would be 10 dollars more because it was on the first floor. This was not stated on the brochure.
Gary S. | First ImpressionsNinguno
Barbara M. | Overall Experiencegood clean trailer. helpful people.
Jim A. | First ImpressionsNancy was very efficient, friendly and courteous!
CAROLYN L. | First ImpressionsQuick and easy as usual.
lee w. | First ImpressionsNancy and the team is friendly and responsive. The facility is large and clean. The internal storage temperatures are as stated.
Brian D. | Overall ExperienceOur space was clean and very accessible!
Susan G. | Overall ExperienceYour reservation agent and facility agent were very helpful and friendly. The facility is clean and very suitable for my needs.
Gary C. | First ImpressionsWe can't begin to say, "Thank you enough." Nancy, the manager, always went out of her way to help us. Her professionalism was first class. She epitomizes the U-Haul values and is a great asset.
Richard K. | Overall ExperienceVery convenient
DAVE L. | Overall ExperienceNancy was very sweet and always ready to help in any way she could. I was very pleased with my service!
Shaina L. | Overall ExperienceWe appreciated them being there when we needed them.
margaret r. | Overall ExperienceGreat customer service from all employees lace is extremely clean
Annette S. | Overall ExperienceND
Sharon A. | First ImpressionsMy cross country move with U Haul was a plesant experience!! The staff was always eager to help with any questions I might have had! Plus I got 1 months free storage to boot! What a great experience
Helen S. | Overall ExperienceRates increased every year. I only used power 6 months of the year but paid for 12 months and still got yearly increases. Found comparable space at lower cost
Warren L. | Overall ExperienceAlways friendly and helpful. Will use again.
Lauri V. | Overall ExperienceThe staff was very responsive to are needs. Would recomend your facility to all of our friends.
Tom B. | Overall ExperienceNancy, Richard, Jenna, Hank, Marcela and Abby make me feel so welcome!! A++ Only complaint I have is that despite constantly being sold out of rooms in the a/c bldg, UHaul has yet to begin 4th floo
Chris L. | Overall ExperienceVery very busy facility, but always friendly and efficiently taken care of. Very clean inside storage unit.
Selena N. | Overall ExperienceService was good and area is well maintained
PHILLIP V. | Overall ExperienceMy only complaint was the broken and sticking main entry door to the building our storage unit was in. I notified Nancy and she told me it would be replaced in the future by a better system.
MIKE S. | Overall ExperienceBeen there since 2007 and have been very satisfied with facility. Nancy buck has been awesome in handling any issues.
DENNIS F. | Overall ExperienceGreat staff, very friendly, had everything we needed. Recommend a moving company to help load up trailer. Would recommend the moving company to anyone
Kelly M. | Overall ExperienceThe manager and staff were some of the best I have ever expected. Thank you for all you did for me and my family! When we return to Casa Grande we will be at your front gate.
RICHARD W. | Overall ExperienceNancy really stepped up to help me get my space Exceptional manager.
Larry B. | First ImpressionsGreat service and staff
ZEAN C. | Overall ExperienceStored our camper for 3 months. Had 2 issues with electricity, which were dealt with promptly and professionally. Thanks for the protection while we were away from our "home" and kindness shown.
Carol L. | Overall ExperienceExcellent staff and facility!
Bob K. | First ImpressionsFast and efficient
Stanley P. | First ImpressionsNancy runs a great facility.......
Mark S. | Overall ExperienceI appreciate all the service given at the Casa Grande location, and especially Nancy's help.
Sandee H. | First ImpressionsThe whole staff are exceptionally helpful and the facilities are immaculate!
Lany M. | First ImpressionsThanks to, Nancy, Richard and especially Little Richie for all your help.
Timothy C. | Overall ExperienceGreat place for storage. The staff are very good.
WENDELL B. | Overall ExperienceThank you for your understanding and dealing with my problem.
Timothy D. | First ImpressionsDon’t ask me to write comments if you are not compensating me for my time.
cynthia a. | Overall ExperienceNancy was extremely accommodating & professional, & sorted out our needs regarding security and storage of our Rv & car efficiently & speedily. Thank you to all at Casa Grande.
John B. | First ImpressionsEveryone was very nice to me I give a 5star rating with only one complaint. I believe the U-Haul company has a big problem with pricing. I think prices are a bit extreme for valued customers.
DIXIE B. | Overall ExperienceEveryone was pleasing to work with and very costumer oriented. Gracias
Tom B. | First ImpressionsExtraordinario servicio al cliente
Kathleen B. | First ImpressionsVery helpful with my RV storage needs. Probably the nicest U-Haul location I have ever been in, and I have been in at least six.
Mark M. | First ImpressionsNancy went above and beyond in every aspect.
andrew B. | Overall ExperienceMiss NANCY and staff are great people ... thank you so much for everything....
Paulo A. | Overall ExperienceGracias
DAVID J. | Overall ExperienceNancy is the best!
David J. | First ImpressionsManager, Nancy Buck, provided excellent service.
Gale L. | Overall ExperienceNancy Buck was great to work with setting up my new account.
Joseph S. | First ImpressionsNancy is very friendly and helpful. It was a pleasure to do business with her.
Catherine H. | First ImpressionsNancy Buck is a great manager & is very customer service oriented. She is so nice & helpful. We really appreciate everything she did for us. Awesome & thank you.
william h. | Overall ExperienceVery friendly and easy to work with!
Richard A. | First ImpressionsEveryone at this faculty was very helpful when we needed to switch to a smaller unit. Nancy was great and we would use them again if the time arose that we needed a place to store things.
Oasis Community C. | Overall ExperienceThese ladies were so kind and helpful in solving a problem regarding storage. I highly recommend U-Haul Moving & Storage of Casa Grande to anyone who would need their services.
stephen f. | First ImpressionsExcellent in all ways.
jon f. | Overall ExperienceThis is the best facility I have seen!! All the employees were so helpful and friendly, and the buildings were immaculate. Easy check-in and out as well. Tremendous experience!
Patricia H. | Overall ExperienceThe people and service were great! We especially appreciated the air conditioning. Our movers came to get our furniture from UHaul on a 100 degree June day. Movers liked air conditioning.
Don D. | Overall ExperienceNancy was very helpful & accommodating while maintaining professionalism.
Angela F. | First ImpressionsNancy is the best..!!!!
James P. | Overall ExperienceThe staff was very helpful and friendly. We would recommend this facility just because of the staff. Nancy and Richard Buck has could not have been more accommodating.
Doti B. | Overall ExperienceNancy and Richard took care of me. They go way beyond the normal means to accommodate their customers. I just love them.
Vicki M. | First ImpressionsStaff was friendly knowledgeable and efficient. I was in and out quickly. I was very satisfied with my reservation and follow up.
maryln h. | First ImpressionsThey were extremely helpful in a very emotional and devastating time for me. All the staff were sympathetic and helpful to me. I felt that the facility was secure and lifted a major concern for the.
Leroy P. | Overall ExperienceExcellent people made it easy to find storage for our coach.
Edward S. | First ImpressionsVery secure and friendly place. I loved my storage unit.
Lacreita W. | Overall ExperienceNancy was so helpful and gave us great care!!!
Thayne K. | First ImpressionsNancy was very helpful and pleasant to work with, getting us the right storage spot for our Motor Coach
Danny H. | First ImpressionsThis is the absolute best U-Haul facility I've ever used! The staff went above and beyond to take care of us, and the storage facility itself was immaculate and had a restroom!! Excellent!
Patricia H. | First ImpressionsBye
STANLEY P. | Overall ExperienceThanks Nancy and your staff gor coming through on finding a unit for us. Moving cross country is a stressful time and you made our worries a less stressful.
Timothy C. | First ImpressionsNancy is a joy to work with and the facility is top notch
Randy C. | Overall ExperienceExcellent service and very friendly and fun people to associate with under a stressful time of moving. I will recommend them to the world. Thank you guys so much for being who you are and what you do.
Bob J. | Overall ExperienceCannot get any better!!
robert s. | Overall Experiencewent out of their way to help with last minute changes when the U-Haul & storage facility we had chosen to us failed to tell us their only open on weekends. The one in Casa Grande was outstanding
andrew B. | First ImpressionsThe manager Nancy and her staff were always the friendliest crew I have the experience of dealing with consistently. I will always recommend this storage facility over ones that are even closer.
Mike S. | Overall ExperienceNancy went above and beyond expectations to make this smooth transition!!! Although she was very busy, Nancy took the time to explain the hours, gate codes, etc . A wonderful storage
mark s. | First ImpressionsNinguno
ROBERT H. | Overall ExperienceSee you this fall I hope.
lee w. | Overall ExperienceWe were treated in a very professional and friendly manner.
Lynn S. | First Impressionswas accompany in getting a storage unit whn there was a waiting list. Needed a unit this week.
Marjorie J. | First ImpressionsNancy is a very good directer and always there to help.
Jacques V. | Overall Experienceexcellent facility and management
WILLIAM H. | Overall ExperienceAlways great to do business with.
lee w. | First ImpressionsThank you Nancy, for all your help.
Nyla W. | First ImpressionsStaff was knowledgable and friendly, answered all my questions patiently
nichole v. | First ImpressionsVery friendly and helpful
char m. | First ImpressionsUhaul was a very clean and secure place to store our belongings .
Jane D. | Overall ExperienceThe staff was helpful and the facilities inside the building were sparkling.
Judy T. | Overall ExperienceVery helpful
Joseph J. | Overall ExperienceGreat customer service attentive, professional, & helpful.
Ruben D. | First ImpressionsVery nice
Felisa P. | Overall ExperienceGreat experience
Beverly V. | Overall ExperienceThey made a very difficult situation easier to deal with.
Leroy P. | First ImpressionsRestricting electricity and raising rates cost you this customer.
JOHN R. | Overall ExperienceMy experience could not have been any better. The staff was extremely efficient, helpful, and friendly, and the facility was very nice. Thank you very much.
Diane A. | Overall ExperienceI never know when I will need Nancy Buck's services at Casa Grande U-haul. But i always receive top-notch service and she is always ready for a returning customer. Thanks.
Nancy G. | First ImpressionsGood value for covered storage, I appreciated electric cycling on to keep my batteries fresh.
Blake D. | Overall ExperienceVery pleased. Nancy very helpful.
ernest d. | Overall Experiencevery friendly staff and helpful
Gaspar L. | Overall ExperienceVery honest and knowledgeable service, We will definitely use this storage facility again.
Kathy B. | Overall Experienceno comment
Paul L. | Overall ExperienceEveryone at this location was very helpful and friendly.
Linda C. | Overall ExperienceGreat Bargain
elsie p. | Overall ExperienceI have recommended to a golfing buddy and now he has 2 spots
frank l. | Overall ExperienceWe trust UHaul to take care of our furniture etc. Nancy Buck has been very helpful and easy to work with. She responds promptly and follows up with what she says.
Don D. | First ImpressionsI've stored my RV at this facility for a number of years but this last year the facility installed timers for the electrical hookup. When I returned my batteries were dead. This is NOT acceptable.
COLIN C. | Overall Experiencestaff was very helpful, even on waiting list a call was made to let us know
DUANE W. | Overall ExperienceNancy is exceptionally accommodating & highly professional.
Angela F. | Overall Experiencevery satisfied
Al R. | Overall ExperienceNancy and Richard were very friendly and helpful
Kevin R. | Overall ExperienceNancy Buck at u-haul Casa Grande, Arizona is one of the most amicable persons we have ever met. She goes out of her way to accommodate your needs. Best u-haul dealership we have ever dealt with.
dwight c. | Overall ExperienceLove it here. So happy I decided to go with this facility :) Great management and staff. Very clean and I feel safe.
Christine H. | First ImpressionsNancy Buck was very helpful & accommodating.
KC Y. | First ImpressionsNancy Buck is a tremendous asset to uhaul!
Robert S. | Overall ExperienceNancy is wonderful to work with.
Maria R. | First ImpressionsGreat place.
Corry C. | Overall ExperienceNancy and Richard do a very good job. They have a very well run operation.
DEAN M. | Overall ExperienceNancy Buck is a gem and she is a valuable asset to the uhaul organization. Nancy has been extremely accomodating to us for the past few years under tough circumstances.
Harold E. | Overall ExperienceNancy Buck did an outstanding job with our storage needs! I look forward to dealing with U haul with our storage needs next summer..
Bob C. | Overall ExperienceI was so grateful!
susan l. | Overall ExperienceGreat staff. Very friendly.
David S. | Overall ExperienceGood experience.
LARRY B. | Overall ExperienceThanks for being there. It was such a great help to know that the motor home was in a covered facility and safe. We were a 1000 miles away and we knew that it would be watched and safe. Karen Webster
Karen W. | Overall Experiencevery satisfied, we relocated from Illinois had our things in storage for 5 months while our home was being built.
rose marie s. | Overall ExperienceNancy and Richard are the best. They bent over backward and exceeded our storage needs. The best compliment ever...…..we'll be back if we ever need their services again!!!!
Stu V. | Overall ExperienceExcellent storage unit. In a good location. Manager does an excellent job.
Walt W. | Overall ExperienceNancy is the BEST.
sarah kay z. | Overall ExperienceManager really did great job resolving a problem where an individual parked his motor home into my parking space.
Richard K. | Overall ExperienceI didn't actually see the facility as we hired movers to pick up our belongings. I did talk to them on the phone a couple times and the customer service and communication was wonderful.
Nancy D. | Overall ExperienceI have used covered RV storage and 10x10 inside storage. A well run facility and great place for storage boxes of every size.
STUART T. | Overall ExperienceIt has been a very, very good relationship/experience. Thanks to Nancy Buck.
Dwight J. | Overall ExperienceNancy Buck and her assistants were just great!
Brian Y. | Overall Experiencecannot comment on office and facility as all contact was over the phone but everything went well.
Rich L. | Overall ExperienceNancy and the staff are fantastic, a great place to do business.
CONRAD B. | Overall ExperienceIn spite a mix-up where I started, the U-Haul facility here was great! I dealt mostly with Nancy, and she was extremely helpful and pleasant to talk to.
Donna B. | Overall ExperienceYou all were great over the years, thank you very much.
VIRGINIA G. | Overall ExperienceWonderfully maintained facility with friendly staff!
Taylor K. | Overall ExperienceNancy was exceptionally helpful and a delight to work with.
Lucille W. | Overall ExperienceEveryone was very helpful and friendly. there were even carts available at the storage facility to make loading easier!
Rene V. | Overall ExperienceI'd like to thank Nancy at the Casa Grande location for all her help...she's an angel in disguise! The whole staff was great! I will definitely refer all my family and friends to them. ❤️
DIANA B. | Overall ExperienceThanks great group of people
Don H. | Overall ExperienceHave been at U-Haul for many years. Staff are knowledgeable and courteous. Always felt that our rig was safe and secure.
WILLIAM B. | Overall ExperienceExcellent facility and staff. So happy it was there when we needed it!
DONALD T. | Overall ExperienceVery nice and helpful staff
sharon r. | Overall ExperienceNancy &her staff are the best anywhere.
Everett H. | Overall ExperienceThe temperature controlled unit that I rented was perfect!
BRENNEVA P. | Overall ExperienceNever do surveys but for you guys, I will take the time. Service was above and beyond expectations. I will most certainly chose this facility if/when the need arises in the future.
Arnie E. | Overall ExperienceLove Nancy and her husband ... Most kind pplq
Lauren B. | Overall ExperienceNancy and her husband were always veey kind and helpful.good people.
Steve C. | Overall ExperienceThank you for your service
Gladys W. | Overall ExperienceOutstanding staff friendly and professional. Highly recommended..
MICHAEL S. | Overall Experience👍👌
Richard B. | Overall Experiencevery nice facility and excellent management and customer service. Thank You.
wayne r. | Overall ExperienceNancy the manager is very professional, super nice and I was always greeted with a smile. I used the RV covered storage and love the convenience of propane and rv dump site. Will definitely return.
Patricia G. | Overall ExperienceHad a hitch on our RV stolen
Roy S. | Overall ExperienceMost of all the staff was very customer friendly and a pleasure to work with.
doug d. | Overall ExperienceWe were very pleased with all aspects of our dealings with UH Casa Grande Az
Doug H. | Overall Experience