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PAUL OCustomer Reviews for U-Haul Moving & Storage of Casa Grande
Testimonials From Recent Customers
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All good
ROBERT BExtraordinario servicio al cliente
MARCIA T | First ImpressionsIt was easy and great
PAUL DNo improvement needed. U-Haul was very easy to work with.
MARILYN LNo changes needed, location was clean and easy to find, staff were friendly and answered all my questions, after hours drop of was easy as well.
KILEY HI had requested a 6x12 open trailer but when I got there she was going to hook me up to the 6x12 closed trailer. When I asked for the open she didn't have any left so I ended up with a 5x9 open. The young lady was very nice but I will end up making an extra trip because of the difference in the trailer
ROBERT BThe process was great. Brought the trailer back at 7:30 PM the same night followed the directions, parked in a legal spot and then got an email and a call saying that I was going to be reported for not returning it on time. It was not due till 1130 that night. I returned it earlier.
LANCE Wshould have a lower rate during the summer when th site is vacant
JAMES W | Overall ExperienceThe billing needs to be more well explained & managed. I am still trying to resolve this way after the fact.
ANGELINA GGood job to everybody at the casa grande facility. 👍
Josh A | Overall ExperienceNone of the Uhaul workers at this location are customer service oriented. Very poor underground customer service.
IGNACIO HTruck was old but adequte. Dash lights and blinkers did not work very well.
GARY HIt was quick getting out and getting back in.
JOHN CKUDOS to the excellent team members at UH CasaG
ERIC BWe were running late and got there ?15 minutes before closing; two people at UHaul took care of us and help us. During the trip, the spring loaded pin that keeps the ramp in place fell off. We stopped and roped the ramp up and the next town we stopped and bought 2 bungee cords that kept the ramp in.
STEPHEN WNothing. Customer support stood out. Great staff.
MICHAEL DThe staff, especially Nyasia, were outstanding. Equipment worked as it was intended. Now only if I had magical levitation powers to move my stuff. Can you work on that service? Gracias.
MICHAEL Sthe staff was fast and friendly and it was the location i had requested for the drop off
Jeffrey NBetter make sure you get a receipt for EVERY transaction. This location is incompetent. They don't know what they are doing. Ask lots of questions.
CHARLES KExcellent service and friendly staff
Lloyd K | Overall ExperienceTruck was dirty inside and out and smelled like BO.
ANNE BGreat team 👍🏻👍🏻
richard r | Overall ExperienceMinor fix on websight so it is clear what is paid for (owned) and what is rented ( rental). Outside of that, outstanding, down to earth.
CHRISTOPHER HGreat service
LARRY BRaymond needs to be fired, very poor customer service, not willing to help at all. Lucy was able to assist us with our needs, but Raymond was an absolutely nasty and disgusting person.
DANIEL GMs. Lucy and her staff were very helpful to my family and myself. Her staff had nothing but the upmost respect to us as well as other clients. If we ever need their assistance again we will definitely be using this Uhaul location.
ELIZABETH E | Overall ExperienceGreat service and will be back
BRADLEY HVery good service.
ANDREW WI request to change the credit card which put to the bill but they can't do it. It's frustrating. I called UHal services twice and confirm that switch credit card is something they can do. But both pick up and drop off services deny my request.
MENG CWe had this unit for over a decade and never had any concerns!
Cheryl B | Overall ExperienceFantastic customer service
MARTIN Jstored the 5th wheel rv for the summer. Had a great experience and will be going back next year.
MARY F | Overall ExperienceUnder staffed for size of place
MARK AGreat job everyone
MICHAEL R | Overall ExperienceI don't know of anything, maybe give Lucy a raise! She's awesome!
MORGAN WThe staff was most excellent and friendly!
larry w | Overall ExperienceNothing, both locations did everything they could to this a great experience. Your associates at both locations were courteous, efficient, and helpful. This trip was because we just lost my wife's mom, so it was trying time for us and your teams made things go smoother, thank you.
JAMES GIt was noted more support staff and or shift coverage would greatly be beneficial for an overall timely experience. Only one person was working the front counter & yard right at opening including hooking up trailers. Even with said circumstances service was good & I could tell the employee put out her best efforts to get through it with a smile.
GEORGE JExtraordinario servicio al cliente
ISAM HOne expects great equipment. It's excellent staff that makes the true difference, and this location has that difference. Knowledgeable, kind, and to the point. I don't think it gets much better. Thanks for making a stressful occassion less stressful.
ROGER TI was pleased with the initial I rented. I had it for a few years and never had any problems. The one thing that I highly disliked was the constant raising of prices. I understand the economy is not great and inflation is outrageous but don't punish your existing customers and continue to increase their rates. There could have been a "grandfathered" policy or something to prevent that from happening every year. I also stopped service 5-6 days after paying for the month and was not able to get any of my money back. That was not cool at all.
Aaron M | Overall ExperienceKeep up the good work. The gentleman that checked me in was professional yet friendly and make the experience feel very comfortable and tailored to me. When returning the vehicle I was greeted by a young lady who immediately came from behind the counter to assist me by taking the keys and verifying my name and taking the keys to check the truck out. Process was fast.
KRISTIAN AThe guy there could have used some help. He was one-manning it. He expressed that he has to work with lame co-employees and their lame excuses. Poor work ethics. Truck got checked in promptly with no faults to the equipment. I extended respect to the equipment, as I always do, and it performed flawlessly for my thousand plus mile trip. U Haul will be one of my moving solutions.
jonnathan hThankyou
DOUGLAS D | First ImpressionsJust need signs for exits.
kay w | Overall ExperienceSo very grateful for the present of the young lady empathy
Patrice MInside windshield should be cleaned at a minimum.
DANIEL MThey were a massive help. Keep up the good work :D
Nicholas N | Overall ExperienceLucy is Awesome
Brittany LLucy is Awesome!
BRITTANY L.
LAWRENCE GThe staff at this location are friendly and knowledgeable. We stored our travel trailer here for two summers and never had any issues.
PAUL S | Overall ExperienceI own a Dodge Ram 1500 that can tow over 7300 lbs. but your computer system would not let your employees to just let me use my truck to tow the vehicle trailer. I have used vehicle trailers before and towed vehicles. I believe this needs to be fixed. I had to rent a van and a vehicle trailer this is unacceptable.
SCOTT SWe would like to thank Lucy for accommodating a last minute request. She was fantastic and really eased our stress over an upcoming military move. She explained the process and educated us on some things we didn't know. I highly recommend if you are a military family and need to store your HHGs temporarily this is the place. It's nice knowing know that there are protections for service members regarding the auction of their items. I will pass all I've learned to friends and family. Thank you again Lucy.
Denise S | First ImpressionsLucy was great as well as the guys that helped me with my boxes, I do not recall their names. Friendly.
Jessie HNothing. We arrived almost at closing and we were met outside by friendly staff and they took over from there.
TIMOTHY HNo one came out to assist me with my return. The sign says "stop here and wait inside the truck. Someone will be out to assist you " Never happened.
Robert CI’m still waiting on my deposit never got my money back
CHANDARITA HGood return
JAMES LNada
DARREL FKeep up the great work
GERALYN C | Overall ExperienceSpace was the right size to hold what I had in my 5x8 trailer. Later I will rent a truck or trailer at the same place to move my goods to my new home.
ROBERT B | First ImpressionsLucy has always been a great help!
Jerry S | First ImpressionsThe covered parking was perfect!
Beverly C | Overall ExperienceIt all went well until the end when I paid for a month rent and only had access for 1 day. This sucks and needs to be fixed. Richar Kirby 520-442-5777
Richard K | Overall ExperienceThe team was amazing!!!!!!
Tamara K | First ImpressionsI was very impressed. How clean the bathroom facilities were.
richard h | Overall ExperienceVery helpful. Thank you
Mike P | Overall ExperienceThe staff we a pleasure to work with, quick with answers 100%. I will come back to this facility in the future.
rebecca h | Overall ExperienceWe was very pleased with the facility and its care takers, we plan on Storing our motor coach here again. Donnie and Sandy
DONALD T | Overall ExperienceLucy the manager was always friendly and professional. She worked very hard to accommodate my needs. And answer any rental and storage need.
Stuart D | Overall ExperienceWe have rented a covered space for our travel trailer for several years now at this Uhaul facility. When mourning doves decided to build a nest and raise a family over the back of our trailer, we quickly had an issue. I contacted Lucy Huerta about the mess the birds were making on our trailer. Within a couple of days, she reached out directly with possible solutions. We decided tomove to another covered site. We appreciated the quick resolution and excellent customer service from Lucy.
Christa L | First ImpressionsStaff are very friendly and professional
Bill S | Overall ExperienceLucy was quick at arranging storage space.
ANDRE R | First ImpressionsGreat place to store my motorhome with covered parking, 2 hours of power to keep my batteries charged, propane fill on site and a dump station on site.
Charles B | Overall ExperienceI stored our motor home at Casa Grande U-Haul for years.. Lucy and her staff have always been easy to work with and helpful. I have recommended U-Haul and will continue to do so.
JIM B | Overall ExperienceFrom start to finish was a great experience! Nice staff!! Friendly and knowledgeable.
Bernadette D | Overall ExperienceFriendly employees, facilities well kept.
Elwood G | Overall ExperienceEasy in and out with motorhome.
MICHAEL R | First ImpressionsEverything was great. Lucy was extremely helpful, friendly, and professional. I would certainly recommend U-Haul to others. Gracias.
TED E | Overall ExperienceWe store our RV for multiple years. Each year we came back after a summer storage we were so pleased with the condition of the RV. No sun wear, no bug, or vermin and very minimal dust. Reservation and billing service was also excellant.
JOHN D | Overall ExperienceAlways has been a please!
Bernadette D | Online Move InI will always enjoy U-Haul service
Shellie F | First ImpressionsThe late fees are crazy
Teri H | Overall ExperienceI've always had a very good experience at all locations. I can't remember her name, but your morning staff are incredible friendly. I wish I could remember her name. Their young girl keeps her word. She deserves a raise. Gracias.
JORGE M | First ImpressionsI have been a very loyal customer for over 12 Years of which the first 9 were great. The facility is just fine with some Black windows spiders. Welcome to the desert. Lucy came as a new manager and that's when I started having trouble getting ahold of her, on hold for huge waits to find out she put me on hold then went to fill people's propane. My Grandfather clause somehow ended and then payment was required 20 months in advance. In January this year they wanted me to pay for next year even though I was paid up to October of 2024. From that day on I decided not to further help there company as they would not listen to what I thought would be an easy fix. Sorry it ended this way after so much loyalty, I guess the customer doesn't really matter to them.
MARVIN R | Overall ExperienceThis is an excellent, clean facility with friendly and helpful employees.
Steven E | Overall ExperienceI have had both an RV stored at U-Haul as well as a storage unit . I have been very impressed with the staff at this facility. The facility is very clean and secure. I would very much recommend this facility for your storage needs.
Wade M | Overall ExperienceThanks Lucy and staff! Very satisfied!!
James H | Overall ExperienceHave used the facility for many years and recently needed additional storage unit. Have always received excellent assistance from staff at this site. Current staff very professional and helpful in meeting my needs.
DAVID A | First ImpressionsGreat experience.
David S | Overall ExperienceI reserved everything online, uploaded my picture and ID because I needed to pick up the truck before UHaul opened. Arrived at 8 am, got on the app to get my access codes for the keys to the truck. It required me to upload all my info, pictures, CC info and such again and reception wasn't great. Fortunately, the employee was there early cleaning and was able to assist me. When we returned with the truck to unload the items into our storage unit, the gate was up. I didn't realize that I would still need to enter my code for an open gate so access was denied to get into the building. I had to walk back and enter my code. Another customer was the one that told me why it wasn't working. It's also very inconvenient to have to keep punching in the door code to the building when youre carrying furniture. When it was time to return the truck, we had to wait a while because only one employee was working. He was having to handle propane refills, truck checkin and return, storage unit questions-everything. To top it off, the receipt left in my storage unit had prices listed on it and the price for the 10x5 unit we rented was listed as $84.95 but online I had to pay $94.95.
Amanda N | Online Move InI love casa Grande
malvetta j | Overall ExperienceRV sites include 30 amp electric
BEVERLY P | First ImpressionsDon't like the rate hike after only being there 2 or 3 months. Tried to get a smaller unit but was told nothing was available
DAVID M | Overall ExperienceHad very good service, even considering there was only one staff member available to look after all of the various business items. We have booked and yet to move our RV in.
Ken D | First ImpressionsThe only problem was they must have never had the power on for any time like they said they were going to. They turned the power on for 10 minutes and my jacks started to work. A little upset about that , I just hope my batteries are not screwed.
Gary P | Overall Experienceinstructions were slim as to how to get in and out of the gates
Richard K | First ImpressionsNice and clean facilities
Teddy M | Overall ExperienceHelpful staff. They went above & beyond to assist.
STACY A | Overall ExperienceMy storage unit had a leak and ruined all my furniture, and also had mice!
HEATHER S | Overall ExperienceThis would rate as an excellent facility if all the outdoor RV storage streets and areas were paved.
Richard H | Overall ExperienceFirst time I used a storage facility. Very good communication hours access and the app works very well. Thanks.
SHELLEY M | Overall ExperienceWe have used this location over the last 5 years. We have had an RV site and storage spaces. We have had outstanding customer service from the management and staff, over the phone and in person. I would recommend this UHAUL site,,, and would use this location again if needed. We loved out of State, or we would still be using this location.
garry j | Overall ExperienceThe facility is super clean. When we removed our goods from the storage locker there was no dust. Thank you for an excellent customer experience.
Darla H | Overall ExperienceExceptional service, secure and safe facilities. Gracias.
LINDA L | Overall Experienceenjoyed working with Lucy! She does an excellent job!!!!
Native T | Overall ExperienceSometimes there was long waits in the office
Julie W | Overall ExperienceBueno
james z | Overall ExperienceFriendliest staff I’ve ever met
Jesus C | Overall ExperienceWe have had this climate control storage unit for many years there. Lucy and staff do a wonderful job of taking care of the entire property and customers. Thanks everyone!
RALPH W | Overall Experienceeasy and helpful attendant.
ARVIN V | First ImpressionsLucy was very helpful!
PETER D | First ImpressionsEveryone was helpful and friendly. The facility was clean and very nice.
Anne W | Overall Experience