Customer Reviews for U-Haul Moving & Storage of Cape Girardeau

3586 comentarios

740 S Kingshighway St   Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

(573) 334-3348

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(573) 334-3348

740 S Kingshighway St
Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It was a very easy move-in. The staff was helpful and very friendly and approachable. That is a 'must' for anyone who works with the public on a daily basis.

Dianna J.  |  First Impressions 
Clasificación:
5.0

I had no problems, thanks for the help

ERIK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ethan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

I personally met with the owners. They were so very helpful when I returned the truck (my first truck rental). I love dealing with people who love what they do! It was a wonderful experience all of the way around.

Dianna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caleb P. 
Clasificación:
4.0

The woman working when we dropped the truck off, brandy, was super nice and helpful! She was very outgoing and funny, and made the drop off a breeze!

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clifton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

zeno B. 
Clasificación:
5.0

Everything was fine, your agent was both smart and pleasant. ¡Gracias!

Martin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Brandi did a super job in Cape Girardeau!! She represents Uhaul superbly!! Reward her! Cheers, Dr Larry Dean in San Diego

Larry D. 
Clasificación:
5.0

Very helpful Dark haired, tall younger gentleman was extremely customer friendly..had just drove from Florida to Cape Girardeau and we didn't even ask for his help, he assisted right away when he could tell I wasn't getting into unit building..thanks for the help!!!

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

carol H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly B. 
Clasificación:
1.0

They was very rude and unprofessional will never use them again!

cassandra M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
5.0

Just had a taillight issue but got it sorted

Benjamin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiearra D. 
Clasificación:
3.0

The truck I was given was not well maintained. The engine light was on but I was told it was fine. It ran very rough and shuddered off and on while driving. Glad I was not making a long distance move because there's no way I would've driven it like that for very far.

Lori E. 
Clasificación:
1.0

Customer service was very poor. Ended up paying for mileage and fuel I didn't need. The general manager has no clue about how to do her job.

Tyler P. 
Clasificación:
1.0

The manager was extremely rude on the phone and in the store. I would've never put up with that disrespect if I didn't need the truck that day. Also when I called to reserve the truck for a 2nd day the woman that I talked to was very hateful. I never leave feedback but this was an extremely negative experience. Someone needs to check in this store.

Christopher B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen D. 
Clasificación:
3.0

I had a 20' truck reserved 6 months ahead. They called me the day before pickup and said they had no 20' trucks. When I arrived on pickup day, there were several 20' trucks. I was told they had no 20'ers for one way rental. I was given a 26'er for same price - roughest riding truck I have ever driven, 700 miles of bouncing from Jackson, Mo to Dallas, Tx. The 20'er was oversized alittle so the 26'er was barely half full. I assume under loaded was the cause of roller coaster ride. Can I count on getting what I reserve? What value is there in making a reservation from U-haul? Apartment complexes do not provide adequate space to maneuver whole house movers. Was refusing me the 20'er a company policy or that location's decision? Either way, I have lost the comfort I had in knowing I can count on U-haul.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

russell H. 
Clasificación:
1.0

I came to rent a trailer. The employee ran the hitch into the back of my 4 runner leaving a huge dent. I have not heard anything back from uhaul about repairing it or paying to fix it

anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
1.0

Because they had my phone number wrong in they computer and once I got a hold to the lady and talk to her about my storage she still wanted auction off my stuff then she said she will call me so we can work out a payment plan she never did because she told me they won’t let them stop the auction cause they already had set a date on it

lori v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim W. 
Clasificación:
4.0

We paid for sept and checked out 2 days after so ee on used 2 days of the month but no kind of refund

don h.  |  Overall Experience 
Clasificación:
4.0

Didn't get trailer I wanted. Had one with a tail light bulb out so had to take smaller one.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james K. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luther S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

Very helpful and friendly. Appreciate the great customer service!

Amy G. 
Clasificación:
5.0

Keep doing what you do now!

Lawrence K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
4.0

Customer service at the Cape Girardeau location was excellent...the app, not really. National customer support took nearly 30 minutes to answer why I couldn't check in with the app. The U-Haul app would NOT let me past the 'upload pictures' portion of the return, which meant I could not check out properly. Every time I would try to take pictures, whether using flash or not, the results were the same on the app...I could not proceed. From the view of my phone, the pictures were clear every time. Again, my complaint is only with the app.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

Do you have a great customer service the young lady that worked me was terrific.

Kimberly D. 
Clasificación:
1.0

My son when he picked up the truck was treated rather rudely by the associate. I have also emailed UHaul with my dissatisfaction with this rental experience! Terrible customer service!

Michael B. 
Clasificación:
4.0

Truck availability

Seth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
5.0

The unit was clean, secure and easy to use. The staff was very friendly and helpful and I would recommend this place to anyone else who needed the service.

DONALD C.  |  Overall Experience 
Clasificación:
5.0

Nada

nester L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

Your store manager she is so awesome thank you so much for everything you did for me your awesome in my book

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma M. 
Clasificación:
5.0

The U-Haul experience was great. However, I hired some movers using the move help link on U-Haul's website. The movers never showed up. Whatever you do, do not hire these people.

Joel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

paula H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
3.0

Customer service is lacking. However they r willing to make it right but who cares if it is half way through the rental. Needs some improvement

Lewis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Flora D. 
Clasificación:
2.0

I was charged almost twice as much for the same equipment at the Cape Girardeau, MO location as I was at the Brunswick, Maine location. Also the Cape Girardeau, Missouri location is the ONLY location that charged me a fee for loading or unloading my vehicle from the tow dolly. We are pleased with U-Haul in general, but won't be using or suggesting the Cape Girardeau, Missouri location in the future.

TIMOTHY C. 
Clasificación:
1.0

I was treated like a criminal. When I returned my rental I was informed that I had to pay extra for Miles in which I'm still not sure how 100 extra miles cost $173.00. The lady that checked me in told me the total, my ride needed to pull around and park because her vehicle was about to die and i needed to transfer money from savings to checking. I told the worker to hold on a min and my ride pulled off to go park on the side of the building to get out of the next customer who was behind us returning their rental. Before we got around the building your employees had formed a chain as if they were stopping us from leaving. We weren't leaving! I felt as if this is totally rude and unacceptable.

Sarah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronique S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HASKELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason O. 
Clasificación:
4.0

We found mouse poop in our unit and on several of our belongings.

Andrew L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

Staff was friendly, coureious, and professional in every way!!

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnnie P.  |  Overall Experience 
Clasificación:
5.0

Very good service, great communication and use of text messaging to speed up process. Very polite staff.

Joshua C. 
Clasificación:
4.0

Brandi was very polite and the picture of efficiency during my rental pickup. Keep up the hard work; it is appreciated by your customers!!!

Jillian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann S. 
Clasificación:
4.0

Available 6x12 had a couple issues. Tammy and Brandy did everything they could to help. Overall good experience with staff very helpful and engaged.

Andy M. 
Clasificación:
5.0

Tammy the manager goes above and beyond to accommodate customers.

James H. 
Clasificación:
5.0

The lady who checked me in and out (I'm so sorry I forgot your name) was super sweet

Veronika B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
5.0

Just keep up the good work. Everyone and the service was great.

DONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

Very helpfull

erik w.  |  First Impressions 
Clasificación:
5.0

No problems!

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY H.  |  Overall Experience 
Clasificación:
4.0

Only complaint is that I was able to reserve a unit online but when I got to the office I was told there weren't any of that size available even though I was able to reserve online. I asked if I could rent the larger unit that was available for same price as small unit that i reserved online but was told I could not.

tricia m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
3.0

Owner canceled reservation-because I was almost 2 hours late- despite telephone conversation confirming that I would indeed be there. Interior of trailer was not clean. Owner made hitch but made no effort to check lights

RONALD R. 
Clasificación:
1.0

Had too hook up and show the employee how to even put a Hitch in when walked up the receiver was upside down and pulled out and straight back in didn't even go a block returnd and still am not able to get back my deposit.. it's been a week now

Kerri W. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

The staffer who assisted me in checking out the uHaul truck was friendly, professional and highly competent. She offered sound moving advice and made the process a breeze. When I called the next day to ask for more time with the truck, I once again received great customer service from a different staff member and was only on the phone for a brief time. I was extremely pleased and appreciate how simple the rental process was thanks to such awesome service. Thank you!!

Rachael L. 
Clasificación:
5.0

Very nice staff

Shane M. 
Clasificación:
5.0

Brandi is the best. Great service and attitude.

DOUGLAS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jami H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN B.  |  Overall Experience 
Clasificación:
4.0

For a storage facility, this place was probably well above average. Just hate using any type of storage. But this is a temporary situation and I will live (despite the feeling that "I will die without my things".)

ELAINE K.  |  First Impressions 
Clasificación:
5.0

This was a wonderful experience from your staff I'd tell everyone to use equipment here. Your staff is top notch

Elfie E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chris c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nina S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY M.  |  First Impressions 
Clasificación:
5.0

Nice people and nice place.

robert k.  |  Overall Experience 
Clasificación:
5.0

Very nice service.

Jan M.  |  First Impressions 
Clasificación:
5.0

Everything was good!

doug e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mellissa o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn K.  |  Overall Experience 
Clasificación:
2.0

The staff was friendly and helpful, but the access was difficult. The code wouldn't disarm the alarm even after system reboots and changing the code. The alarm goes off every time we attempt to access the unit.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

Tammy and Michael were fantastic! I was very happy with the clean and well secured storage.

connie d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jim e.  |  Overall Experience 
Clasificación:
5.0

Tammy and Mike were nice and very helpful.

erika r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

josh m.  |  First Impressions 
Clasificación:
5.0

These people are probably the best staff I have ever had the pleasure of dealing with, with U-haul.

robert k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

keri h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debby M.  |  First Impressions 
Clasificación:
5.0

The new owners of this location were fantastic! Incredibly nice and very helpful. The storage units are immaculate. Externally nice!

terry z.  |  First Impressions 
Clasificación:
1.0

The unit was too small for all of my furniture. Instead of getting one big locker you guys gave me two small lockers. I called and tried to switch the units but the customer service could not help me.

DEMARCO M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

keri h.  |  First Impressions 
Clasificación:
5.0

Uhaul of Cape Girardeau was great. The employees were very nice and helpful throughout my stay and even more so when getting our truck.

devante b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P.  |  Online Move In 
Clasificación:
5.0

Tammy is awesome!

Rhonda N.  |  Overall Experience 
Clasificación:
5.0

The whole crew at this location always makes our experience fast, easy, and comfortable. The storage unit was easily accessible and everything was very clean. ¡Gracias!

Abby S.  |  Overall Experience 
Clasificación:
1.0

I wouldn’t refer my worst enemy to get a storage through this company especially the one in cape they don’t never answer the phone then when they do they have you on hold for over 30 minutes they are all rude

chasity s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanice R.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Jeff B.  |  First Impressions 
Clasificación:
5.0

Tammy & Michael was very helpful, friendly & respectful I would highly recommend them

Shanice R.  |  First Impressions 
Clasificación:
5.0

We had an excellent experience with U Haul! Tammy and Michael were very friendly and helpful. It was a pleasure to work with them. I'd highly recommend them to anyone needing storage.

Mary O.  |  Overall Experience 
Clasificación:
5.0

Michael was very helpful in showing us the storage area and with the U-haul return.

sabrina y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald J.  |  First Impressions 
Clasificación:
2.0

I was told a lock would be inside and it wasn't. I had to go get one from across the street. It was very hard to maneuver through the narrow passages with large items. It was horribly inconvenient with no outside access. They do offer carts and have a friendly staff. I would only recommend this storage facility for small items. It is definitely not the route to go if your moving a house full of furniture!

Christina W.  |  Overall Experience 
Clasificación:
5.0

The staff at U Haul were helpful, friendly and professional. I highly recommend them.

Mary O.  |  First Impressions 
Clasificación:
5.0

Wonderful experience, they go out of their way to accommodate their customers when they are able. Very gracious when I accidentally stored my property in the wrong unit and accommodated my requests. Highly recommend!

John A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace B.  |  Overall Experience 
Clasificación:
3.0

Overall I was very satisfied until I checked out on 8.19.20 Office was under staffed, long line manager Tammy as for my unit number asked if it was out I said yes, next day 8.20.20 I get charged for another month. Tammy even called me on 8.22.20 to see if I had checked out. Customer service text Tammy to call me to give me a credit but I still haven't heard from her.

James O.  |  Overall Experience 
Clasificación:
5.0

Great experience

FELIX G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carlton w.  |  First Impressions 
Clasificación:
4.0

Clean carts available

Kay T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

denise w.  |  First Impressions 
Clasificación:
5.0

The facility manager was very helpful and friendly!

James O.  |  First Impressions 
Clasificación:
5.0

I think he is the right person for the job he was nice to everybody and you don’t see that now days.

barbara w.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

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