Comentarios del cliente para U-Haul Moving & Storage of Cape Girardeau
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Cape Girardeau
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James K. en
Nice place to rent. Good to have a free Rental thanks
James B. en
I liked the online check in. It saved time, but there was only one person working the counter. There were many people waiting because it was a Saturday morning. I heard a number of those customers saying there should have been more people working there.
Timothy R. en
Fast, helpful and friendly
Adam D. en
Had to use the truck for an extra day and these guys took care of me. Every bit of understanding and just made my unfortunate situation more tolerable. Will def use again and highly recommend to use this location.
travis m. en
A bird managed to tear through the ceiling of my 5x10 storage unit. The ceiling seemed like nothing more than some cheap fabric. There was bird poop, feathers, and straw all over my stuff.
Dan F. en
Monte provided exceptional customer service and highly recommend dealing with him if you ever rent from UHaul. Thanks so much to an excellent employee...you better treat him well or someone will snag him up to hire him!
D'ARTAgnan M. en
Good squad of people. Always helping me out.
John S. en
Nothing
Jerry C. en
I wasn't in the location for more then 15 minutes. Very rapid service and I was treated with great courtesy.
Jeffery C. en
Absolutely great customer service, will always use this location when I need to rent a truck or trailer
Brittney S. en
Thank you for helping the process in moving homes so much easier!
Jason G. en
great people... super nice and new what they were doing...
delta f. en
First I was charged twice had to.spend over 3 hours on phone to get my bank account fixed reserved for 24 hours to only have a 3 hour rental and was informed there is not a 24 hour rental anymore I will not be doing business with uhaul again unless you all make this right and I have rented twice this week alone
Pamela R. en
Nothing very responsive
Scott M. en
truck was dirty and smelled of smoke
narvol r. en
Equipment was not available at time it was promised but staff handled the situation appropriately.
Vernita T. en
Received service expected
DOUG M. en
Staff very friendly. Was in and out quickly.
Johnny E. en
We had a surprise email the day before saying our equipment had been changed. The local office had closed for the day so we phoned the corporate number. Corporate said we were getting a larger open trailer based on the description in the email, but our reservation didn't appear changed and we should phone the next day. When we tried the local office during business hours, it is never picked up and regional answers. Regional said "phone the store directly." So, it was with trepidation that we arrived early for our equipment. We did indeed have a closed trailer and the employees were efficient. The lot is a small and tight area, but accessing it was simple. Easy to find and neighboring streets have plenty of room.
Britt P. en
Outstanding........used this location several times. Fast and friendly service.
Sean W. en
Truck had steering issues, was about 3" of play in both directions. When driving, the steering would pull one direction, by the time you could correct it the steering would pull back the opposite way that caused a weaving effect. Was able to keep it steady, but would not be safe for an in-experience driver. Back of unit was not cleaned and had all moving pads in a pile on the floor along with a refrigerator dolly that was not rented in the pile. We did not need it, so we strapped it up, but it made for an area that we could not pack.
jhon r. en
This truck was rented to haul bales of straw to a Cape Girardeau charity event. It would have taken about 5 minutes to blow the residual straw out of the back of the truck. This truck was miserable to drive. I had to wedge a piece of cardboard into the outside reaview mirror to keep it from falling into a non usable position. I returned the truck nearly full, above the 3/4 required, but was still charged $25 “cleaning” fee.
Victor G. en
Employee Adam was most helpful.
phillip r. en
Keep up the great work!
Bruce L. en
The rental process went smoothly & quick! The employees were polite! Thanks.
Shannon K. en
Young man was very professional and knew my account quickly! Very easy drop off! Much better then pick up!!
Derek P. en
Light skin brotha cool as hell made, everything cool and friendly, fast service, he needs a raise or promotion
Shamica J. en
My experience today would uhaul was more than exceptional! we ran low on funds, and a Good Samaritan stepped in and pay the difference. Wow. I know now to pay it forward for someone else today was the best experience I've had with a business in a long time.
Ronald K. en
Need more help on a Saturday AM...line was 6 people deep.
robert c. en
went above and beyond to install my trailer brake. some of the best....
Ronald S. en
Nothing I can think of at this time
Janine F. en
Young man helping me vary nice. Big smile and helpful.
Steven G. en
The door to my unit was so hard to open an average female could not have done it. A concrete "wedge" at the entrance would ease getting a hand truck in/out of units
Steven H. en
I had to wait in line for a bit, but the personal apologised and were very friendly.
Tim L. en
Remove whatever is blocking the collision mitigation system from working properly. A warning notification kept flashing on the dash.
Dawn H. en
Monte and Adam were great. Professional and friendly. I ONLY use the Cape Girardeau U Haul for my needs. They are great!!
Julie k. en
The truck I reserved had not been returned. Staff provided a larger truck for no additional charge. They were very busy today but provided individual care and even backed the truck out for me. Very professional and convenient location
LINDELL H. en
Outstanding service. I have never gotten bad service at this location. Will continue to use them as long as I am in the area.
James P. en
Everything went terrific.
amber s. en
Thank you for all thw amazing help during this crazy transistion to our new home. <3
roger c. en
The service was quick and complete. I would recommend this to others.
Judy N. en
I had a reservation at 7a , right when the store opens . I got there at about 7:05a and the store was not open . No one showed up until 8:30a . Maybe have two people scheduled to open so that this doesn’t happen again . I was a little frustrated because I work nights and I scheduled it so early so that I could pick it up and still be able to get some sleep .
jody h. en
Dealing in person with the local dealership is imperative to making sure the order is accurate. Transaction was smooth, local guys were great, thank you
roger A. en
This location was GREAT!!! Workers were helpful and knowledgeable. Terrance was a great help with the truck, and Monteal with the other rentals. THANK YOU!!!
Nathan F. en
They only had one person working that morning and he had to much on his plate. It took us almost an hour and a half before we had the truck and leaving.
David T. en
You did fine everything was ready when I got there very fast and simple
jayne s. en
A step of some sort so short people can get in and drive without and problems.
Amy C. en
It was a very clean unit and the staff was very friendly
marty m. en
The truck we rented was a piece of junk! It sided tracked so bad down the road that I had to keep my left front tire in the center of my lane so the back of truck wouldn’t hang over center line, if I was going on long trip I would have turned around and returned truck right away but since I was only using one day and local we put up with it, and truck was dirty we had to wash windshield just to see thru it, I don’t think I should have been charged full price that one should have been discounted, Im not real happy with quality at all
Anna J. en
The man that was assisting the customers was 100% unprofessional. He was talking bad about customers, texting on his phone, cursing, making sexist comments. He should not have been unsupervised. I dont remember his name but he was about 6 foot, short brown hair, blue eyes. I came in on 3/14/19 around 330 and then again at 645... To whom it may concern, please address this employee~
JoAnn B. en
?
Krupal P. en
I was under the impression that the one way was unlimited miles but the personnel was scarsitic stating we never have unlimited miles and has never had the unlimited miles. He was not bad as far as help goes but just a little scarsitic which sometimes makes others feel unwelcomed.
DEBBIE L. en
The young men who helped me both Saturday and Sunday were very personable, professional and patient- but both really struggled with a software program that wouldn’t allow them to complete their sales easily. Both had to restart their reservations, and then call for support. They were great - but I think the software ststem needs help.
Greg R. en
Could not have been better! Adam was very helpful and went above and beyond helping the Older Gentlemen ahead of us. Thank you
Steven L. en
No washer fluid. License plate wasn’t attached to vehicle.
Gregory M. en
The little gal that waited on us was very pleasant. She had a couple of not so pleasant customers prior to us, but didn't let that effect her at all, she treated us very kindly and professionally. It seemed that with the amount of customers in and out of there, she could have used another person to help her out. Just my opinion, but there was a lot going on.
eugene b. en
Nothing every time i have used this location everything has been great
bonnie j. en
I was rather shocked at the price I had to pay, when it was advertised as $19.99!!!
Jim C. en
All good
Afraica S. en
No worries
Afraica S. en
I was not happy with renting a truck this time it was extremely high. But I will definitely rent a truck in the near future. Because I use you all often.
Shelly A. en
The customer service representative who helped me at the Cape store was wonderful! He was polite and very professional. I was much pleased. :)
DIANE W. en
I appreciate all that the staff did over the time that I rented a storage unit. My only negative was how U-Haul the company would do automatic withdrawal without my consent.
Victoria S. en
Everything went smoothly. Staff were helpful and friendly.
Megan M. en
The gentleman that has helped us several times at this location is STELLAR. I believe is name is Mark and he's always very friendly and helpful.