Customer Reviews for U-Haul Moving & Storage of Cape Girardeau

Rating:

5.0

Took care of right away ,friendlyand helpful

Rating:

5.0

Make sure how many miles you drive

Rating:

4.0

Be more clear about lighting requirements for trailers before pickup.

Rating:

5.0

Taylor S was super helpful and pleasant to work with! My complaint is with the UHaul company. My text to do checklist did not arrive until over an hour after my rental which caused an extra $40 fee because the mileage listed was not correct, nor was the amount of gas in the tank.

Rating:

5.0

Thank you so much for your kindness and professionalism! You are very appreciated!

Rating:

5.0

Taylor was very helpful.

Rating:

1.0

Unbelievable experience. I've used u haul so much but I've never been treated with such disrespect in any consumer experience ever. An employee was upset that I parked in the wrong location, which I was not aware of as I was not informed I couldn't park there and this section of the parking lot was not marked in any way that customers could not park there. To “prove a point” (those were the employees words) they blocked my car on in on both sides with two u haul trucks. They were within inches on both sides of my mirrors and went over the yellow lines on each spot. They could've easily caused damage. When I confronted the employee about this they went onto justify it. If I was really parked in the wrong location I had no way of knowing with our proper signage, being an employee, or being informed by the employee who help me with my reservation. None of those things are the case. Another employee instructed her to no longer speak to me because I was upset. Then she was rude and sarcastic ending the exchange with a “have a nice day” that was condescending. I'm honestly shocked by the behavior. I would've happily had a conversation about this and learned for next time. The retaliation felt like harassment and it was inappropriate and unprofessional.

Rating:

5.0

Jauan and his crew were amazing!

Rating:

4.0

Mikey & Kelley provided great customer service & assistance. The GM was professional & helpful.

Rating:

5.0

Keep doing what you do, everyone is great 😁

Rating:

5.0

Allow longer than 4 hours to rent the $19.95 a day u-haul box truck. Not enough time to get all my things from my rental shed

Rating:

5.0

The customer service representatives are great at the Cape Girardeau location.

Rating:

5.0

The people at this location are so kind and happy! They brighten the day with their beautiful attitudes. Just what the world needs more of.

Rating:

5.0

Greeted by all 3 employees -- instantly made to feel comfortable, helped get me going, explained everything, etc. Top notch experience

Rating:

3.0

During the summer it would have been nice for ac but it was doable.

Rating:

1.0

I had a 24 hour rental and was told it had to be back in four hours because someone else is using it. I do not understand why I did not get my full 24 hrs and they said the agent put 4 hrs in the system. So I could only do one load and return it. I did not have time to go back and pick up my mattresses.

Rating:

5.0

The customer service here are up-beat and very helpful at this location and they made it a really enjoyable experience. I'd like to mention Zayd as putting out a special effort to make happy customers. Thanks!

Rating:

5.0

Great employees.

Rating:

5.0

Initially, made reservation online. Received a text to call as there were no trucks available at the location requested though the system showed there was and accepted the reservation. Reservation was changed to pick up at Cape Girardeau location by the operator to whom I spoke. However, the size truck was also changed to a smaller truck which created problems. We ended up making it work but this experience added a level of stress to the move that should not have been an issue.

Rating:

2.0

I ordered a truck to pick up in Sikeston, MO. The truck was for use only in Sikeston, MO. The pickup location had to change to a different place in Sikeston (Cape Girardeau). When the pickup location was changed, so was the date. I didn't know the date changed so my reservation was canceled. I then was sent to the S. Kingshighway location 30 minutes away. I discussed with the uhaul employee over the phone that I shouldn't have to pay mileage to Cape Girardeau and back because I ordered the truck to be picked up/dropped off in Sikeston, MO. She said she would include that mileage in the contract. When I picked up the truck in Cape, I again mentioned the mileage and was told there were no "notes" about it but he would see what he could do. I was also made to return the truck to Cape Girardeau, MO instead of Sikeston (WHICH MAKES NO SENSE). I questioned this because I did not have the time to do this and my registered driver was not going to be available on drop off day. As an inexperienced driver, I had to drive the truck up the interstate to Cape Girardeau with the check engine light on. The truck had trouble starting a couple of times during our 2 day rental and the check engine light came on on day 2. When I finally get to return the truck, the general manager said if I hadn't spoken to him about the mileage then there was no guarantee. First off, that is absolute crap because I was told by TWO DIFFERENT employees that the extra mileage would be included. Finally the GM said he would just bill for the estimated mileage I had entered upon booking the truck. I've rented from uhaul several times and it is always a complete crapshoot as to how the experience is going to be. The inconsistency is extremely frustrating. However, uhaul tends to be the only option available. So I'm forced to keep coming back for more, not knowing how things will go over every single time.

Rating:

5.0

The staff was so nice and helpful. im very glad to have found them.

Rating:

4.0

Management is elite. Kelly gotta go tho. All my issues were cuz she didn't care what I was trying to tell her. Manager here got it fixed and got me right tho.

Rating:

5.0

My experience with U Haul was very good. 😊

Rating:

1.0

Very unorganized. Staff was very unprofessional - cursing and arguing about why they didn't have my uhaul at location that I had reserved 3 weeks prior.

Rating:

5.0

Driver door had to be slammed hard to close, which we didn't realize until we were 5 hours in - super loud! No dash lights around controls (heat, etc),. Otherwise no issues with the vehicle.

Rating:

2.0

Maybe include a mileage calculator, don't make insurance optional if it's not optional either.

Rating:

3.0

Never received my email or text after I turned the unit back in. I called and asked about receiving confirmation and was told they were sending it but received nothing. I received the rental information the day I rented right away.

Rating:

5.0

Leasing agent was very pleasant and her customer service skills top notch. Time management exemplified by all employees at the hub were very customer friendly. Wish I had something to haul today just so I could go back! 😎

Rating:

5.0

Most friendly place in southeast Missouri

Rating:

5.0

Customer service was fantastic!

Rating:

1.0

Had to hunt up staff for service as they were out smoking or talking personally to other staff and had to wait til they were done. Manager was not friendly at all and I did all I could to avoid dealing with her.My payment was credited to another shed and it took me 3 separate trips to get it straightened out while I was locked out of access to my shed. I had to pay 2 extra months cause I couldn't clean out my shed due to the lockout and I didn't have truck. Had to reschedule with help 2 times before the lockout was taken care of, even though I had bank statements and uhaul statements showing I was paid up. You can contact me for further details by calling 573 275 6495. Pat Dudley. Thank you. Move in date was 4/27/23

Rating:

5.0

Excellent customer service. Online check in was great and saved a lot of time.

Rating:

5.0

Kelly made my rental experience great!

Rating:

5.0

Very friendly and accommodating

Rating:

5.0

Nothing. Best rental experience I've ever had.

Rating:

5.0

Lajuan took care of me from start to finish...

Rating:

5.0

excellent crew special thanks to JaJuan, manager material... Thank you all Joseph Brenda M

Rating:

5.0

The 24/7 app kicked me out before I could take a picture of where I dropped it off. Directions where not clear concerning where I should leave the truck.

Rating:

5.0

The gentleman who checked me in and that same individual who assisted when I returned the van is superb? Very, very friendly. A great location for renting. I will definitely use them in the future.

Rating:

4.0

Don't make them wait as long ,

Rating:

5.0

Great facility. Very clean with easy access to the unit

Rating:

5.0

Very satisfactable

Rating:

4.0

Upon arrival I was greeted and dealt with in a very friendly yet professional manner. They immediately got started on my install and it was completed in the time frame that was expected. Very clean work and looks great. I would recommend to others if someone was needing a hitch installed.

Rating:

5.0

This was a model visit! they were curtious and efficient. Great job

Rating:

3.0

Tires were not in very good shape and should have been changed. Tons of dry rot in the tires. Really bothered me taking it from Cape Girardeau to Gulf Shores and back. Nothing happened but it was very sketchy.

Rating:

4.0

No comments

Rating:

1.0

The process of installing my trailer hitch took nearly a month and a half and resulted in me installing the wire harness myself. I was given multiple contradictory explanations as to what was happening and can only assume some where untrue.

Rating:

5.0

They were friendly and helpful -- very professional -- seemed to enjoy their job -- nice to see that

Rating:

5.0

Brandi and Zayd were amazing, fast and easy rental.Truck was clean, AC cold, and truck drove smoothly.

Rating:

5.0

Brandy was great!

Rating:

5.0

Great service from Christopher. Easy to rent and return. Equipment was a little rusty and only slightly dirty, but otherwise, well maintained and good experience.

Rating:

5.0

Staff were very helpful at the Kingshighway/Cape Girardeau location

Rating:

5.0

Amazing Amazing customer service in the store.

Rating:

1.0

The store manager was rude, aggressive and threatening threw me and my 10 year old daughter out while I was there to give them more money and lied and fabricated reasons and banded even my mom from getting a rental

Rating:

2.0

Vehicle itself was well maintained and in proper condition. However, it was given to us nearly empty. The most pressing concern regarding our experience was with the management and their communication regarding our reservation. We had initially scheduled to pick up our vehicle on Friday, September 1st at 5:00 p.m. we later came back to the store at around 4:00 to request that we pick up the vehicle early. The associate working with us said yes and seemingly opened a new reservation. We had mentioned to the associate that we would need the vehicle overnight, and he assured us that it would be perfectly fine to keep the vehicle until 4:00 p.m. the next day with no charges. He pointed out on the contract that the return time was 11:00 p.m. that night, but wrote "4pm" in ink on the paper contract and told us he would update the return time afterwards. However, we were awoken at 7:00 a.m. the next day with a call from the local center, telling us that we have not returned our vehicle and will be charged an extra day as a consequence. We explained the situation to the local office and they were not able to help, saying that it was a simple misunderstanding and that we would still be charged an extra day if we were not able to return the vehicle by 11:00 a.m. Shortly afterwards, we received a call from the regional office, again informing us that we have not returned our vehicle and would be charged an extra day. We explained our circumstance to the regional office worker, Amy. She then said that we would not be charged for an extra day, and that we were free to use the vehicle until 4:00 p.m. as it was written in the contract. We ended up returning the vehicle around noon, and One of the employees at the local center informed us that we would be charged an extra day because we were not able to return the vehicle until 11:00 a.m. we notified her about our call with Amy from the regional center, and she was argumentative, insisting that we would still be charged regardless. While attempting to dispute this, the local manager of the building came out of his office and initially said that we would be charged an extra day, but then later changed his mind and said we would only be charged for one day. The communication of the local center was very poor and the associates lacked the ability to communicate clearly and effectively, and we're even argumentative and aggressive at times. While we have never had a problem with this local center before, this recent experience has greatly impacted my overall impression and I would hesitate to refer anyone to this center until the staff there have been properly trained.

Rating:

3.0

I changed the original date for UHaul boxes to be delivered to me and somehow that translated into the TV box I requested and paid for belting deleted from the order. Also, every time I signed in, after I created an account, I was told your system did not recognize the device, (even though it was the same one, EVERY TIME) and I would b sent a one time code. Please check that for future customers. A few minor scratches but that may have been due to who packed the boxes.

Rating:

4.0

The girl working was very nice and helpful but she needed some help. There were a couple of people there who left because it was taking so long She did a good job with us

Rating:

1.0

I was unable to ever use this unit. It already had a lock on it and office was closed and unable to remove the uhaul lock so I wasn't able to store my stuff with uhaul. I ended up having to pay at another storage facility. This was supposed to be removed from my account and never was until my 4th phone call to complain. It should have only been 1 call and should have been properly done the first time.

Rating:

5.0

Easy drop off

Rating:

5.0

so amazing had to move with no place to put things so the storage for 3 months while we found a house was amazing, so far, i have found 1 broken 'glass' on a picture frame which i blame on myself for not enough packing...other than that 2 full uboxes arrived perfectly !! Highly recommend, this service was so custom to our needs, very very impressed, any time we spoke to customer service they were so friendly and helpful, if you are concerned about your items trust UHAUL PODS!

Rating:

3.0

After being a faithful customer of 17 years I only received 1 month free. Also the increase of your prices are ridiculous! The only thing I did receive was a new storage door for my outside storage. It would have been so nice to have received amenities for the years of business I had with your business.

Rating:

5.0

The staff did a great job getting the truck ready.

Rating:

5.0

The service was amazing and welcoming. They answered all my questions and I would highly recommend anyone to use this location.

Rating:

5.0

I visited the location in cape girardeau mo yesterday and was surprised how polite and eager to help the manager was. I've been to this store over the years and it was not good at all. Thank you Jauan Scott. Great job!!

Rating:

5.0

Taylor, Michael, and Jajuan (sp) were amazing! Thank you for being so kind, funny, and a breathe of fresh air in this crazy world!

Rating:

5.0

This storage facility was the perfect place to store my daughter’s belongings for the summer.

Rating:

5.0

Everyone has always been so friendly and helpful! We've rented twice and will be back again next summer!

Rating:

5.0

Brandi is the best

Rating:

4.0

Awesome place and service.

Rating:

5.0

Every employee there was so helpful and friendly!!!

Rating:

5.0

Signage would be helpful as to where the truck should be parked when returning. Apparently they don't want you just parking it anywhere.

Rating:

5.0

Was left waiting for 20 minutes to have the trailer put on my hitch after I paid. Two customers were serviced that came after me. Have my doubts about if these reviews are even read.

Rating:

5.0

Just a good trip

Rating:

5.0

Extremely friendly staff at the Kingshighway, Cape Girardeau, MO location.

Rating:

4.0

Juwan, the GM, was great managing several customers' needs at once! Hope he stays at this location.

Rating:

5.0

Cape Girardeau staff the best and Tammy is missed as well

Rating:

5.0

Very nice employees, the truck was in very good condition but more than I expected to pay since it was only suppose to be $29 a day plus mileage , which was under what we predicted. I was also charged $36 for 1/4 of a tank of fuel

Rating:

5.0

Brandy helped me make this move super easy and simple! Even when the phone wouldn't stop and multiple people coming in she handles it like a champ and never let it get to her!

Rating:

5.0

All issues were corrected

Rating:

5.0

Brandi and Michael were awesome! Thank you to both for their assistance!!!

Rating:

2.0

The access code I was asked to give them, was given but I couldn’t access the building. The GM didn’t believe me that my code didn’t work even though I spent 20 years Active Duty with Top Secret clearance and years of using alarm/access control systems. So he went over and found out I’m not an idiot and my code didn’t actually work. He then gives me his code to use since he has to contact IT support and he will call me when it’s fixed. So I go back to the storage unit which is not located at the office and this makes my THIRD drive over on this Friday 28 July 2023. So using the GM’s code I gain access to the building where the storage unit was located. The unit I signed a contract for was already locked, with two locks. After screaming my frustrations to no one since this building is empty, I have to make my way back over to the office and let them know that the unit I signed contract for was already occupied. The GM takes over my paperwork, starts a whole new contract with a new unit assigned to me. I drive back over to the building, gain access with the GM’s code and go look into the new unit I’m assigned to. When I open the sliding door an alarm goes off so I immediately shut the door. I go back over to the office and inform them I did gain access to the storage building but was unable to inspect the newly assigned unit but I was leaving. The GM assured me he would call to let me know when my code would be working. Saturday arrives and just after noon I have not received a phone call yet so I go back to the storage unit. My code is still not working so I drive over to the office to let them know my code still is not working. I’m going to fill up the storage unit on Sunday, tomorrow, and I’m assured if I use the GM’s code all will be good. Today is Tuesday with no phone call saying everything is fixed so far but the business equipment I bought is stored and secured. Observing that office and the people who work there, evaluations need to be performed. I didn’t even mention the mistakes made on the first contract but pointing them out to the GM when he did a second new contract he corrected those mistakes even though I pointed the mistakes out to the first intake person and she has not the personality for sales. Rude and condescending started when I showed up to tell them the issues I was having in the beginning.

Rating:

2.0

It was confusing to have to log in to 2 different keypads, There was supposed to be a lock inside for me and it wasnt there. Had to come back the next day just to get a lockto put on my unit. But nice note was Brandi was working saturday evening and really helped me out to get in the facility!

Rating:

5.0

Every day in the Navy a training day. Good luck with future customers, Chinese proverbs.

Rating:

4.0

Would be nice if there was a trash can for even small stuff

Rating:

5.0

The Manager and Assistant Manager went above and beyond to help me with everything! I would definitely recommend the services to anyone!

Rating:

3.0

The high prices is the down side of U Haul and the reason I chose to move to an equal but cheaper storage unit. The staff was great.

Rating:

5.0

They have a real good friendly staff! Brandi went above and beyond he duties to make sure I had a great experience every time I came in! She actually made paying your bill a fun experience!

Rating:

4.0

I understand the units are inside in climate controlled building but, for a unit the size of a closet, I think they're alittle pricey. . I will recommend though

Rating:

2.0

Customer service was good- working with my time schedule. I feel the units are overpriced for the size. I realize it is hard to maintain a pest/bug/rodent free space with multiple people moving in and out. I realize bugs can come through the smallest crack, but I still think storage unit walk enclosures should be built from bottom to top. I did not like being able to see my neighbors mistress hanging into my unit. The facility advertises 24/hr security- 2 separate occasions a side entry door was propped open upon my arrival making me feel unsafe to enter the building. My unit door had a sensor that needed to be replaced, according to a security guard, when my alarm went off while I was sorting through my belongings, but it was never fixed. The new building is excellent and clean, but the prices are higher so I had to move to another building. U-Haul advertises a clean bathroom facility, which is a bonus. I found it odd that the restroom entry was outside of an interior storage unit facility. This is a disadvantage for both employees and consumer, as it’s apparently forgotten about when it comes to cleaning and sanitizing. I moved out early without a prorated discount- not impressed but I do not have experience with storage units nor do I have anything to compare my experience with.

Rating:

3.0

A high price we pay for those storage units(totally understandable they’re nice, secure convenient). The staff is just always so short with me and ALWAYS talks to me like I couldn’t be a bigger inconvenience. I had a storage unit there for almost two years never missed a payment and just never had a polite interaction with the staff. I tried my best to always be polite but it was never enough to gain a pleasant interaction. The storage is great just think maybe I can find something a little less expensive with a staff that acts like they can stand me. Thanks again my unit was very serviceable. Have a great day guys. Devin R Hoots

Rating:

3.0

The ladys customer service was dry but did help me to accomplish what I needed to get done. She did warm up after a bit of dealing with me.

Rating:

5.0

I recently rented from the Cape Girardeau location. I was helped by Brandi, she was a ton of help! This was my first experience with Uhaul/ self-storage, and thanks to Brandi she made it very easy!

Rating:

5.0

AMAZING customer service! I had a little difficulty getting into our unit and the UHaul person showed me and then came to the unit to make sure everything was okay. Clean and tidy and well maintained!

Rating:

1.0

Told them it would be very late, after ten or 11 pm before we could get to the unit. When we get there AT 1AM!! We don't have access to the building. So, I a widow have to find a hotel room for my movers at that time of the morning, I have no lock for the truck. $320.00 later. 4 hours of sleep we rearrange my garage and shove it all in there. Now I will never get my new car in the garage but hey.

Rating:

3.0

Most staff members were very friendly and helpful but one. She was short tempered and not friendly at all. She did her job but it was like pulling nails to get questions answered. It made an uncomfortable experience to rent a shed from her. I take it she's some type of manager there cause the staff referred to her on things. So I'm not sure I'd use this facility again.

Rating:

4.0

Accommodating thanks to customer services reservations. I was accommodated I just wish the storage could be accessed 24 hours a day without a $10 charge as I did not have a $10 charge the last storage unit at Uhaul.

Rating:

5.0

The manager was very nice and the staff also helped me even as I was moving out of their unit

Rating:

5.0

Excellent.

Rating:

4.0

It's a very nice place and the carts or very helpful but the lockers were very small I could only fit half my stuff I the 5*10*10 so I don't know what I'm going to do with rest of my stuff and I I only moved a 1 bed apartment I should have got a 10*10*10 loCker and there wasn't nobody aT the place to get help and my cards wouldn't let me in the sliding door and I still don't have a lock For my locker I was told that there would be one in it but there wasnt so my overall experience went both way so I was pleased but bummed out about my stuff not fitting thank you

Rating:

5.0

Not all storage facilities are equal. U-haul is superior.

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

Great customer service

Rating:

5.0

A++++++++++++++++++

Rating:

5.0

Friendly and professional staff. Nice facility.

Rating:

5.0

A big thank you to Tammi

Rating:

5.0

Very friendly and helpful Employees.

Rating:

3.0

No one answers the comm when called from storage

Rating:

5.0

The ONLY minor irritation was due to a miscommunication in the initial correspondence regarding the one month free rental. This was discussed with two employees on duty. Ombré spoke with his supervisor & the situation was quickly resolved. I was very happy with the services.

Rating:

5.0

The folks here helped me out no matter what new problem I created. Went threw first 2 large store rooms then 1 large, then down to 1 medium. Came in from Las Vegas with a 32foot and car trailer, then rented a medium truck they fixed my mistake (needed a ramp) reserved the wrong one. Then finely needed a trailer to move into my new home. The staff here in cape and the folks in Las Vegas made this nearly 11 month long process happen many thanks to them and the company🤓🐱

Rating:

5.0

Information given to me by phone regarding one month free storage was misleading. After a very long & stressful day of moving & driving the U-Haul truck 8+ hours, I was frustrated. However, the young man at the desk looked into it & he and Ombre went out of their way to clear it up. I left feeling very satisfied.

Rating:

3.0

Online showed empty unit the size i needed, but employee said it was not empty and argued with me about the vacancy.

Rating:

5.0

A++++

Rating:

1.0

Stop using my phone number. I have not done any busses with you.

Rating:

5.0

Very helpful

Rating:

5.0

Tammy and brandy are by far the best....I use uhaul all the time with my line of work and ya can't beat em.

Rating:

4.0

Very convenient facility, Friendly staff

Rating:

4.0

Prices were a little high & was not able 2 get the size storage we needed, but all in all ok.

Rating:

5.0

Tammy, Brandi and the cape Girardeau location is the best we deal with and we deal with a bunch of uhaul locations.

Rating:

4.0

All very friendly

Rating: