Customer Reviews for U-Haul Moving & Storage of Cape Girardeau

3,629 comentarios

740 S Kingshighway St   Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

(573) 334-3348

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(573) 334-3348

740 S Kingshighway St
Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisha O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
4.0

The move in was clunky but that was because of Uhaul's reservation system not the staff. The staff, and I mean everyone of them, were GREAT!! Outside of the reservation system allowing a room to get double booked, the unit didn't have the greatest ventilation as we did have some signs of light mold.

Rick P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
1.0

I had to bring it back early due to engine light. I couldnt get another because I had already lost the time and had to pick up my children. The manager said no discount could be given because I could have kept driving it, because it was the o2 sensor which keeps going out. Meaning I was handed a vehicle that had problems and wasnt told. Then was told I should have kept driving a vehicle that had an engine light on even though I dont know what is causing it. I've used you all a lot, but never again.

Seth W. 
Clasificación:
5.0

Outstanding service. A smooth and easy transaction. The manager personally greeted me and assisted with the hookup of my rented trailer. The trailer was so well maintained there were times I couldn't tell I was towing anything. The entire team of employees valued me and was committed to making sure I had a positive experience. ¡Gracias!

Jason Andrew S. 
Clasificación:
2.0

Passenger door did not work from the outside. Passenger side entry was only accessible by entering in through the driver side and sliding over. Rear tires had little to no tread and when I entered onto the interstate and begin traveling at increased speeds the truck pulled to the right side of the road making the unit difficult to handle(likely needing a wheel alignment or some front end suspension work). Rented unit for several hours. Returned quickly do to concerns with condition of unit.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

Every single person I dealt with, were incredibly professional and courteous. Thank you for having such a great staff.

Melissa P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ethan W. 
Clasificación:
5.0

The man was very nice as well as prompt..very good customer service

Misty B. 
Clasificación:
5.0

Keep the great people working for you there.they did a excellent job.

mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Staff was very helpful and polite couldn't ask for anything more

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiearra D. 
Clasificación:
5.0

They were all very nice and helpful. Very pleasant and considerate.

donna z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW C.  |  First Impressions 
Clasificación:
5.0

This was a wonderful experience. It was pouring rain and the truck was parked so we could get in without getting too wet! We returned the truck and the manager gave us a ride to our riverboat. We accomplished what we wanted to do in Cape Girardeau. Gracias.

Eileen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory F. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

Better maintenance of equipment.

Donnie F. 
Clasificación:
1.0

This place sucks, find better employees to fully inspect the vehicle before doing anything, also take pics of the vehicle before you just let them drive off with it

Madalyn L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clevelyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
3.0

Truck was given to me with bird "droppings" all over it and 3/4 tank of gas. When I returned it the comment was - "you shouldn't have parked under a tree" and I was charged for fuel when the tank WASN'T full when I picked it up. Now I see why the add states $19.95 per day, they make it up with adding charges. So, no I probably won't recommend U-Haul. On a positive note Tammy, Brandi and Mike are extremely polite.

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

very friendly and helpful

Jack H. 
Clasificación:
5.0

Business is business, but these owner/managers were fun to be around, as well as being professional, helpful, and friendly. They showed compassion when they checked up on us while we were waiting for the moving company to arrive.

ELAINE K.  |  Overall Experience 
Clasificación:
2.0

The manager was very rude. Had reserved the truck two weeks in advance only to find out that the reservation had not been completed. Had to rush to get the truck back by 6pm but didn't pick up until 12 noon. Felt like the manger on duty was prejudice and rude and not professional at all. I have rented from this unit for years and have been a loyal customer, but will not recommend this facility to anyone else.

JENITA J. 
Clasificación:
3.0

Hateful woman that rented the truck to me didn't inform me that there would be fuel charges at the end! I paid 116 & she let me leave. I didn't know!! & we're in dispute about it & it's some gone from $160 to $190??! Was actually prepared to pay the $160 but $190 is ridiculous & I won't

jeanna M. 
Clasificación:
3.0

Tongue on trailer needed lube. Had a problem unhooking and reconnecting trailer.

Silas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb B. 
Clasificación:
5.0

It was a very easy move-in. The staff was helpful and very friendly and approachable. That is a 'must' for anyone who works with the public on a daily basis.

Dianna J.  |  First Impressions 
Clasificación:
5.0

I had no problems, thanks for the help

ERIK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ethan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

I personally met with the owners. They were so very helpful when I returned the truck (my first truck rental). I love dealing with people who love what they do! It was a wonderful experience all of the way around.

Dianna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caleb P. 
Clasificación:
4.0

The woman working when we dropped the truck off, brandy, was super nice and helpful! She was very outgoing and funny, and made the drop off a breeze!

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clifton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

zeno B. 
Clasificación:
5.0

Everything was fine, your agent was both smart and pleasant. ¡Gracias!

Martin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Brandi did a super job in Cape Girardeau!! She represents Uhaul superbly!! Reward her! Cheers, Dr Larry Dean in San Diego

Larry D. 
Clasificación:
5.0

Very helpful Dark haired, tall younger gentleman was extremely customer friendly..had just drove from Florida to Cape Girardeau and we didn't even ask for his help, he assisted right away when he could tell I wasn't getting into unit building..thanks for the help!!!

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

carol H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly B. 
Clasificación:
1.0

They was very rude and unprofessional will never use them again!

cassandra M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
5.0

Just had a taillight issue but got it sorted

Benjamin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiearra D. 
Clasificación:
3.0

The truck I was given was not well maintained. The engine light was on but I was told it was fine. It ran very rough and shuddered off and on while driving. Glad I was not making a long distance move because there's no way I would've driven it like that for very far.

Lori E. 
Clasificación:
1.0

Customer service was very poor. Ended up paying for mileage and fuel I didn't need. The general manager has no clue about how to do her job.

Tyler P. 
Clasificación:
1.0

The manager was extremely rude on the phone and in the store. I would've never put up with that disrespect if I didn't need the truck that day. Also when I called to reserve the truck for a 2nd day the woman that I talked to was very hateful. I never leave feedback but this was an extremely negative experience. Someone needs to check in this store.

Christopher B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen D. 
Clasificación:
3.0

I had a 20' truck reserved 6 months ahead. They called me the day before pickup and said they had no 20' trucks. When I arrived on pickup day, there were several 20' trucks. I was told they had no 20'ers for one way rental. I was given a 26'er for same price - roughest riding truck I have ever driven, 700 miles of bouncing from Jackson, Mo to Dallas, Tx. The 20'er was oversized alittle so the 26'er was barely half full. I assume under loaded was the cause of roller coaster ride. Can I count on getting what I reserve? What value is there in making a reservation from U-haul? Apartment complexes do not provide adequate space to maneuver whole house movers. Was refusing me the 20'er a company policy or that location's decision? Either way, I have lost the comfort I had in knowing I can count on U-haul.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

russell H. 
Clasificación:
1.0

I came to rent a trailer. The employee ran the hitch into the back of my 4 runner leaving a huge dent. I have not heard anything back from uhaul about repairing it or paying to fix it

anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
1.0

Because they had my phone number wrong in they computer and once I got a hold to the lady and talk to her about my storage she still wanted auction off my stuff then she said she will call me so we can work out a payment plan she never did because she told me they won’t let them stop the auction cause they already had set a date on it

lori v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim W. 
Clasificación:
4.0

We paid for sept and checked out 2 days after so ee on used 2 days of the month but no kind of refund

don h.  |  Overall Experience 
Clasificación:
4.0

Didn't get trailer I wanted. Had one with a tail light bulb out so had to take smaller one.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james K. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luther S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

Very helpful and friendly. Appreciate the great customer service!

Amy G. 
Clasificación:
5.0

Keep doing what you do now!

Lawrence K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
4.0

Customer service at the Cape Girardeau location was excellent...the app, not really. National customer support took nearly 30 minutes to answer why I couldn't check in with the app. The U-Haul app would NOT let me past the 'upload pictures' portion of the return, which meant I could not check out properly. Every time I would try to take pictures, whether using flash or not, the results were the same on the app...I could not proceed. From the view of my phone, the pictures were clear every time. Again, my complaint is only with the app.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

Do you have a great customer service the young lady that worked me was terrific.

Kimberly D. 
Clasificación:
1.0

My son when he picked up the truck was treated rather rudely by the associate. I have also emailed UHaul with my dissatisfaction with this rental experience! Terrible customer service!

Michael B. 
Clasificación:
4.0

Truck availability

Seth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
5.0

The unit was clean, secure and easy to use. The staff was very friendly and helpful and I would recommend this place to anyone else who needed the service.

DONALD C.  |  Overall Experience 
Clasificación:
5.0

Nada

nester L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

Your store manager she is so awesome thank you so much for everything you did for me your awesome in my book

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma M. 
Clasificación:
5.0

The U-Haul experience was great. However, I hired some movers using the move help link on U-Haul's website. The movers never showed up. Whatever you do, do not hire these people.

Joel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

paula H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
3.0

Customer service is lacking. However they r willing to make it right but who cares if it is half way through the rental. Needs some improvement

Lewis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Flora D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronique S.  |  Overall Experience 
Clasificación:
4.0

We found mouse poop in our unit and on several of our belongings.

Andrew L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnnie P.  |  Overall Experience 
Clasificación:
5.0

Very helpfull

erik w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY H.  |  Overall Experience 
Clasificación:
4.0

Only complaint is that I was able to reserve a unit online but when I got to the office I was told there weren't any of that size available even though I was able to reserve online. I asked if I could rent the larger unit that was available for same price as small unit that i reserved online but was told I could not.

tricia m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jami H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN B.  |  Overall Experience 
Clasificación:
4.0

For a storage facility, this place was probably well above average. Just hate using any type of storage. But this is a temporary situation and I will live (despite the feeling that "I will die without my things".)

ELAINE K.  |  First Impressions 
Clasificación:
5.0

This was a wonderful experience from your staff I'd tell everyone to use equipment here. Your staff is top notch

Elfie E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chris c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nina S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY M.  |  First Impressions 
Clasificación:
5.0

Nice people and nice place.

robert k.  |  Overall Experience 
Clasificación:
5.0

Very nice service.

Jan M.  |  First Impressions 
Clasificación:
5.0

Everything was good!

doug e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mellissa o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn K.  |  Overall Experience 
Clasificación:
2.0

The staff was friendly and helpful, but the access was difficult. The code wouldn't disarm the alarm even after system reboots and changing the code. The alarm goes off every time we attempt to access the unit.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

Tammy and Michael were fantastic! I was very happy with the clean and well secured storage.

connie d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jim e.  |  Overall Experience 
Clasificación:
5.0

Tammy and Mike were nice and very helpful.

erika r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

josh m.  |  First Impressions 
Clasificación:
5.0

These people are probably the best staff I have ever had the pleasure of dealing with, with U-haul.

robert k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

keri h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debby M.  |  First Impressions 
Clasificación:
5.0

The new owners of this location were fantastic! Incredibly nice and very helpful. The storage units are immaculate. Externally nice!

terry z.  |  First Impressions 
Clasificación:
1.0

The unit was too small for all of my furniture. Instead of getting one big locker you guys gave me two small lockers. I called and tried to switch the units but the customer service could not help me.

DEMARCO M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

keri h.  |  First Impressions 
Clasificación:
5.0

Uhaul of Cape Girardeau was great. The employees were very nice and helpful throughout my stay and even more so when getting our truck.

devante b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P.  |  Online Move In 
Clasificación:
5.0

Tammy is awesome!

Rhonda N.  |  Overall Experience 
Clasificación:
5.0

The whole crew at this location always makes our experience fast, easy, and comfortable. The storage unit was easily accessible and everything was very clean. ¡Gracias!

Abby S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald J.  |  First Impressions 
Clasificación:
5.0

Great experience

FELIX G.  |  First Impressions 
Clasificación:
4.0

Clean carts available

Kay T.  |  First Impressions 
Clasificación:
5.0

I think he is the right person for the job he was nice to everybody and you don’t see that now days.

barbara w.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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