Comentarios de los clientes para U-Haul Moving & Storage of Cape Coral and North Fort Myers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Cape Coral and North Fort Myers

Clasificación general:

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Victoria S.
Clasificación:

El cliente no dejó un comentario.

Jordan V.
Clasificación:

Customer service was great at this location. My issue is I was in need of roadside assistance and spent over 4 hours on the phone which continued putting me on hold and then finally I got to the online form which kept glitching and not allowing me to submit photos of the situation. After waiting this long and losing a lot of valuable moving time I had no choice but to call another towing company although I had paid U-Haul's insurance to cover these situations. I spoke with an employee at my rental location the next day who was very helpful and understanding. I was told he would explain the situation to his GM in hopes of a full reimbursement for the towing but have not heard anything back yet. I will check back in person tomorrow and have sent a message to corporate. Would definitely rent from this location again because their service has been great but U-Haul's roadside assistance is unacceptable which makes me hesitant about future rentals if this inconvenience is not at the very least reimbursed.

Gilbert Q.
Clasificación:

Great service and I would recommend to all my friends and family

Linda K.
Clasificación:

El cliente no dejó un comentario.

bob H.
Clasificación:

El cliente no dejó un comentario.

Randle J. | Overall Experience |
Clasificación:

Kept sending me a bill after I called twice to tell them I'd moved everything out & the unit was cleaned. Settled now.

Linda G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ROBERT G.
Clasificación:

El cliente no dejó un comentario.

Mark L.
Clasificación:

all good. very happy with my u haul experience

Kristy H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Phillip K. | Overall Experience |
Clasificación:

The good: The lady that cleans is nice, friendly & does a great job!! The guy that checked us out & the worker that was there were great!! The bad (which definitely outweighs the good): When reserving the U-haul truck, close to a month before going, we were told we could have a storage unit for 1 month free (other places offer this, but, because we got the truck @ U-haul, we decided to go with this one for the convenience & hoped that everything would be like we have had experience with other places we have rented storage with in past. So, we requested a 10 X 20 unit on first floor & told U-haul that we did not want or need a climate controlled unit. Was told did not have 10 X 20 available, but, U-haul would give us 2 10 X10 units beside each other. Really did not want that, but had to have, so took. When got there Oct. 12, 2020, the lady that checked us in (helped us, but, not really friendly), told us we were on third floor with climate control--again, did not want, but, had to have, so took because we were already there with a 26' U-haul truck, another truck full & car full, so had to take--too tired & probably too late to get storage unit somewhere else this late & today anywhere else!! Elevator was WAY TOO SLOW & being on third floor, around the corner, & half-way down hall, made the unpacking TERRIBLY slow--really unhappy about this, but, had to do it. Called U-haul (the 1-800 #) a day or two after all of this & explained situation to the representative, Mary, that we did not get what we wanted at all & felt like a lot of things were wrong & was put on hold while Mary "reached out" to a Manager. When Mary returned, we were told a Manager will get back with us. We are still waiting!!!!!!!...

Lori S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MICHAELF W.
Clasificación:

El cliente no dejó un comentario.

James R. | First Impressions |
Clasificación:

The covered area over the entrance to the storage facility was very helpful, especially unloading a truck on a rainy day. One area you could improve, the parking lot and access roads were very crowded with trucks and trailers which makes it challenging to drive a truck around your facility.

Mark M.
Clasificación:

Store is glued together by the best manager I have ever met. She keeps the staff friendly, attentive, and excellent at customer service. Unlike any other U-Haul I have been in.

Maria A.
Clasificación:

El cliente no dejó un comentario.

Juandal H.
Clasificación:

El cliente no dejó un comentario.

tom k. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

donald I.
Clasificación:

El cliente no dejó un comentario.

Stormy M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jerry W.
Clasificación:

El cliente no dejó un comentario.

Thomas K.
Clasificación:

El cliente no dejó un comentario.

Lucille K.
Clasificación:

Confusing drop off date, contract said 3 day rental, however, U-Haul dispatching had a 2 day rental. I spent over 45 mins on hold to get this cleared up. I called again and had to wait 20 more minutes. The extremely long hold time is unacceptable, especially when you have a problem that needs to be resolved. Every business is using Covid-19 as an excuse for all staffing concerns, that's sad..

charley f. | Overall Experience |
Clasificación:

Alesha was very helpful. great service. nice personality. Thanks again.

CHARLES C.
Clasificación:

Excellent service, great facility.

Carmine P.
Clasificación:

El cliente no dejó un comentario.

Deborah M.
Clasificación:

Thank you 😊

James C.
Clasificación:

El cliente no dejó un comentario.

Timothy N.
Clasificación:

Dido on the return facility

Sherry N.
Clasificación:

El cliente no dejó un comentario.

Alan G.
Clasificación:

El cliente no dejó un comentario.

Kevin C.
Clasificación:

I have been needing your equipment a lot in the last 4 months and have noticed a big improvement in everything working smoothly and the team members are all friendly, thanks

James L.
Clasificación:

El cliente no dejó un comentario.

Miriam R.
Clasificación:

Not the fault of this specific location, but someone at U-Haul made the drop off location not the one I requested but one over three hours away from my destination. It took me talking to four different people and over a half an hour on the phone to get this fixed.

Sabine B.
Clasificación:

We already booked a new service there

Heather C.
Clasificación:

El cliente no dejó un comentario.

shelly F.
Clasificación:

There is rarely enough help at the counter when renting or having a question. PLEASE - add more folks. I've rented three times now and also have a storage unit.

LINDA S.
Clasificación:

El cliente no dejó un comentario.

Donald S.
Clasificación:

Brand new van and sales person new what she was doing.

Crystal P.
Clasificación:

El cliente no dejó un comentario.

Tyler P.
Clasificación:

very slow drop off procedure...

Donna P.
Clasificación:

El cliente no dejó un comentario.

Robert H.
Clasificación:

Had trouble on-line but everyone I talked to in person or on the phone was knowledgeable, courteous, professional and extremely helpful. Would highly recommend U-Haul (U-Box) to everyone.

Ronald M.
Clasificación:

El cliente no dejó un comentario.

MATTHEW D.
Clasificación:

I just seen my debit card was charged well over double what I was told it was going to be, I will be calling to find out what has happened unless somebody can reach out to me, my phone number is 239-238-5139, my email is mattccp1606@gmail.com, I work night shift so I may not answer but I can call back if left contact info, thank you

Kevin L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JERALD A. | First Impressions |
Clasificación:

Great customer satisfaction

Paul P.
Clasificación:

Truck did not have a 7 ft high top as I was told not able to move head board to bed without laying it down and gas tank was not at haft a tank as I was told

WILLIAM M.
Clasificación:

El cliente no dejó un comentario.

Donald O.
Clasificación:

The rental appliance dolly offered was rusty ;and did not have a belt. Brought it back and exchanged it. Why I was given an unusable dolly beats me.

Joseph S.
Clasificación:

Internal communications withing the Uhaul famiky was poor especially the dashboard... most info was wrong and not up to date plus they lost one of the uboxes. the concept is very good but the implementation is lousy.. I suspect the Uhaoul is trying to force a new different business into a truck rental data sytem and it does not work..

Lisa P.
Clasificación:

Marcus was a great agent for your company and very competent. The other young man was on the phone with a friend and too busy to help me. I will keep going back just bc of Marcus.

Kiomarice M.
Clasificación:

Very good costumer services

Ken B. | Overall Experience |
Clasificación:

representatives were very professional.

James H.
Clasificación:

Everything is clean, well thought out. One of the nicest places I've seen. Would be happy to recommend you to anyone. The staff is also very friendly.

Timothy M.
Clasificación:

Staff could be a little more customer focused. Almost get the feeling you're interrupting their day. Also with this COVID pandemic, not a soul was wearing a mask. Customer or employee.

Martha M.
Clasificación:

El cliente no dejó un comentario.

Earl M.
Clasificación:

El cliente no dejó un comentario.

Stephen M.
Clasificación:

everything was as it should be, the staff was great and friendly. I will use this location again.

JOHN D.
Clasificación:

Have used this location several times, and each experience has been issue free. The equipment is ready at the designated time, and the employees have always been professional and friendly.

David D.
Clasificación:

Good service no long wait

RANDY B.
Clasificación:

El cliente no dejó un comentario.

Ernie F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jose V. | First Impressions |
Clasificación:

Great service, employees go above and beyond, highly recommend

GARY R.
Clasificación:

El cliente no dejó un comentario.

leonard P.
Clasificación:

I like the fork truck driver who helped alot thank you.

Francis K.
Clasificación:

El cliente no dejó un comentario.

Robert H.
Clasificación:

When I rented the truck I was handed the key and sent out to the corner of the lot to find a truck nobody came with me nobody look the truck over to see you it was full of sand when I returned it to mileage at checkout was not what it was when I checked it it was 9 miles off it may not make a difference to most but it did to me I've used you all several times and never had the problems I had their thank you for your opportunity to say my piece

mary W.
Clasificación:

El cliente no dejó un comentario.

Natalia G.
Clasificación:

I was only one person working when I was multiple people waiting in line

Brooke W.
Clasificación:

You guys need to fix your reservation system. When you rent a vehicle to a customer and you make a mistake the customer shouldn't have to pay for it both in time or monetarily.

Gary N. | Online Move In |
Clasificación:

No negative comments.

Bradley C.
Clasificación:

El cliente no dejó un comentario.

Todd B.
Clasificación:

Nothing

Mark F.
Clasificación:

The guy at the counter was unfriendly and not very helpful.

francis K.
Clasificación:

El cliente no dejó un comentario.

SUSAN DIANE H.
Clasificación:

El cliente no dejó un comentario.

Michael K.
Clasificación:

Awesome team

Lori M.
Clasificación:

not everything fit, wish i would of got 2 uboxes, left some stuff behind, i went over what i had and i was told 1 box should be fine if not i could have another delivered, wasn't worth getting another one for 10 boxes and a small table and plant stand, not everything is unpacked yet, so i'm praying when we open all the boxes everything is good, i did like the way it all played out, just wish it all fit, everyone was pleasant to deal with.would use again and recommend too.

OSVALDO M.
Clasificación:

El cliente no dejó un comentario.

Connie R.
Clasificación:

El cliente no dejó un comentario.

Lawrence B.
Clasificación:

it was very straight forward everyone was helpful

Robert P.
Clasificación:

El cliente no dejó un comentario.

Phillip B.
Clasificación:

El cliente no dejó un comentario.

robert s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Phillip B. | First Impressions |
Clasificación:

Keep it up

Dan M.
Clasificación:

The pick up in Englewood Florida was excellent. When the 2 boxes got to Charlotte, NC that's when the problems began. The delivery window was set between 11am and 2pm Saturday, October 10, 2020. I finally called at 2:24pm to see where my boxes were. Charlotte office put me on hold to call driver. The driver was in Indian Land, SC and was running 2 hours late. I had 5 people here to help me. They had been waiting since 11 am. They left. I paid them and fed them lunch for no reason thanks to UHaul. Then 2 hours later, the driver calls and says it's too late to come to Mooresville, they will delivery them Sunday Oct 11th between 9 and 11am. I told them that this was a big inconvenience for me because I am a 76 year old female that needs help with this. The Charlotte office said I would be compensated and would would call me on Sunday morning when they were on the way. At 9:35am I decided to wash the front door window and noticed a large UHaul truck with a trailer on the back at the front of my parking lot. The female driver was asking my neighbors to move their cars. This was very unprofessional. If she had called me like she was suppose to, I could have let my neighbors know that they might have to move their cars. When she finally got the boxes in my parking space, she was very rude in not answering my questions about how to get into the boxes and the fact that the trailer was over the line of my parking space. She put blocks under the wheels and took off. I have not heard anything from UHaul or the Charlotte office about my compensation. I sent a lot of money on this and am totally dissatisfied with the experience with UHaul. Please reply to this comment and let me know the status on the compensation and explanation on the whole affair.

William S.
Clasificación:

Customer service was exceptional. Asked for and received a particular model van. Very accommodating.

BRENDA R.
Clasificación:

Upset because I know I put the gas in the truck and left it more than I found it and the truck smells like cigarette so bad I couldn't even stand to have the windows up with the air conditioning on. $19.95 turned into $34 it's not right

Heather R.
Clasificación:

El cliente no dejó un comentario.

Jason B. | First Impressions |
Clasificación:

Very clean, staff very helpful, complimentary carts were a huge bonus

Charles D.
Clasificación:

Care about customers issues would be nice!!! When I picked up my rental I was told there was 1/4 tank of gas. In fact the gauge read slightly under 1/4 and I was ok with that. Then 2 miles from the store I ran out of gas. I had to get a jerry can then walk to station for gas. When I returned the truck I informed the staff of the faulty gauge. Then was told I owed for 2 extra miles of travel. I asked them to wave the extra mileage for my inconvenience. I was told no and the attitude was that running out of gas was my problem. Uhaul cares nothing about customers!!!!!!!

RAQUEL M.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

great staff, fast and friendly

stephen M.
Clasificación:

El cliente no dejó un comentario.

JOSHUA B.
Clasificación:

El cliente no dejó un comentario.

Christopher D.
Clasificación:

El cliente no dejó un comentario.

elizabeth m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Daniel A.
Clasificación:

They should insist everyone wear a mask during Covid. Including customers.

Chris D.
Clasificación:

Your U-Haul 24/7 is total BS. I would never rent another U-Haul as long as there is an alternative. In case this is not totally and abundantly clear——I THINK U-HAUL IS A TOTALLY AND INCREDIBLY INEPT COMPANY.

Kim W.
Clasificación:

El cliente no dejó un comentario.

Crystal P.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

ANSWER THE PHONE....and not transfer call to someone, not on site who couldn't answer questions. WAY TO LONG OF A "HOLD" TIME....on the phone....Plus got disconnected!

GARY D.
Clasificación:

Florida location was great, a lot better than the Visalia, Ca location. Both need more help, Visalia needs to figure out how to run the U-Boxes (not enough certified forklift drivers, dirty) traffic department needs to update their system so the U-Box people can get the information without having to call traffic all the time.

Justin H.
Clasificación:

El cliente no dejó un comentario.

Brandon S.
Clasificación:

El cliente no dejó un comentario.

Lisa B.
Clasificación:

There was broken glass left in back of truck when we picked it up but we swept it out.

Todd B.
Clasificación:

Everything was great. Really nice people to deal with.

JOSEPH H.
Clasificación:

El cliente no dejó un comentario.

Gilbert S.
Clasificación:

Nothing to improve, everything was great and we were happy with our rental!

Joe D.
Clasificación:

Great service, great prices. Rented similar trailer two years ago from a different U-Haul facility and paid double the price.

MARY H. | Overall Experience |
Clasificación:

Very pleased with U-Haul especially with my move to Florida. Shane was very very helpful and worked with us every step of the way in Florida. I would definitely recommend anyone using the storage facilities since they are well lighted very clean and very secure

LINDA W.
Clasificación:

quick and easy

Michael A.
Clasificación:

Bain made the drop off process effortless, and efficient.

Evan K.
Clasificación:

I had a trailer tire blow on the trip and the engine noise inside the cab was ridiculously loud.

NESTORDUMELIO M.
Clasificación:

Really nice workers

Dale B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jay C.
Clasificación:

Fast and efficient.

Daniel W.
Clasificación:

The woman that checked us out has no customer service, she was rude , not a pleasant person. When I came back to check in the vehicle there was a $35.00 charge added on and when I went in to find out what the increase was she told me the weekend rate was $.99/per mile but when we were there to pickup the vehicle our rate that is on our sheet says $.69/mile which is a $35.00 increase. The website doesn't say anything about a weekend rate. She also said that the weekend rate is Friday Saturday and Sunday. I feel that I should be refunded $35.00 for the misinformation that I was quoted on. I will not be renting from U-Haul ever again.

Anthony D.
Clasificación:

Employee at Return was great,

Miriam M.
Clasificación:

El cliente no dejó un comentario.

BARBARA U. | First Impressions |
Clasificación:

everything was good

Ken B. | First Impressions |
Clasificación:

Shane did a great job.

MARY H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gregory W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Renee R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lucille K. | First Impressions |
Clasificación:

Great experience, short wait time and helpful staff

Cathie F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

david e. | First Impressions |
Clasificación:

My reservation was lost and the young man checking me in was not trained well in what he was being asked to do. After going through the reservation process a week earlier I had to do it again and the attendant had trouble typing and asked me the same questions over and over again. The computeR system seemed clumsy to use and attendant couldn’t type very well. I was very frustrated from this circumstance. Then we were not given very good instructions on which card reader you use at the entrance to the facility. Ther are four card readers to use yet only one will work and there was nothing that helped you understand which one to use. It seems to me that the individual filling out the paperwork should take you to the storage room to make sure that all is workding correctly. The whole heck in process was laborious, time consuming and wrought with errors.

Charlotte M. | Overall Experience |
Clasificación:

Thank you so much for all the convinice of the storage and help when my plans had to be changed do to the chnage in the world =-[[ love the convinice in the U-Pods that you have to offer, WHAT A LIFE SAVER THIS SERVICE IS =-]] I just wish I was able to track where the pod is while it's being tansported.

JUAN M. | First Impressions |
Clasificación:

The staff really doesnt seem to care about their rental people i went into the office after i filled my recently rented unit to ask a question nonbig deal when i entered my emoloyees in the office all with mask on of course many talking amung themselves two cuustomers looking together in the back of the office not being helped and my self I said hello through my mask and not one person looked up the door makes noise and only one of the two work so that door is known when open. i left because again my question could wait but just NO customer care.

Luis R. | Overall Experience |
Clasificación:

Awesome service and good prices. Excelent Company. Very dinamic.

Lynn M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Margui A. | Overall Experience |
Clasificación:

It,s overall okay. It's overpriced for the space size and if it's secured why do I need to purchase the specific lock. Also the price for insurance is mandatory.

Lucille K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Susan M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William C. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Robert J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gregory W. | First Impressions |
Clasificación:

My only complaint was that when I was moving things into my storage locker there was a woman with children and a dog and she was not controlling them at all. They were running everywhere and then the dog peed inside the facility. This is not the fault of U-Haul by any means however I wish an employee would have said something to this woman.

jodee g. | Overall Experience |
Clasificación:

Eli and entire staff were amazing. Great customer service!!! (which is a rarity these days).

gARY B. | Overall Experience |
Clasificación:

Great service! Excellent staff,

noris r. | First Impressions |
Clasificación:

Storages clean and facilities very well kept at this location, great very friendly staff 5 stars for Nate cool calm under pressure. Thank you and your team for your great customer service.

cristal m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

howard m. | First Impressions |
Clasificación:

The staff was very helpful and even allowed me to keep the truck on site overnight giving me peace of mind that my belongings were safe till secured in the storage lockers. Thank you all

Lynn L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paula R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DAVID B. | Overall Experience |
Clasificación:

Awesome RV storage.

COLLEEN B. | First Impressions |
Clasificación:

The staff were very friendly and helpful and the facilities were awesome!!

Burt H. | First Impressions |
Clasificación:

The best we have ever used

Lynn M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KENNETH S. | Overall Experience |
Clasificación:

Your staff doesn't follow through with your request

chris d. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lori S. | First Impressions |
Clasificación:

Outstanding customer service. Reserved on line. Competent staff. Clear directions. Seems super secure.

ryan s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

zack l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paul R. | Overall Experience |
Clasificación:

The storage facility access hours should be extended until at least 8 PM I ended my contract early on two units and received no credit for either unit. For 2112, it was ended 5 days early and for 2111 it was ended 15 days early and I believe a credit should be issued since you have the opportunity re-rent the units.

Daniel G. | Overall Experience |
Clasificación:

Great place to store items. Would use again in the future.

John D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marcia P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BOUGUSLAW Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert A. | First Impressions |
Clasificación:

Everyone was very helpful and friendly

Dana L. | Overall Experience |
Clasificación:

I had m any issues with payment even though my card was on file, issues with gate card not working, and alarm going off when unit was opened. Management is anything but helpful wouldn't return calls.

MELISSA G. | Overall Experience |
Clasificación:

Chris was exceptional!

BARBARA U. | Overall Experience |
Clasificación:

We have been a U_Haul dealer in Ohio for over 35 years. Great company to work with.

James B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Elizabeth S. | First Impressions |
Clasificación:

The boys that got me my truck & storage where phenomenal!

Jack S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

manuel a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Edward A. | Overall Experience |
Clasificación:

Should have gotten a refund on The unused portion of the rent.

della d. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Wayne J. | First Impressions |
Clasificación:

Eli was very helpful and made a special effort to accommodate my special needs. Also Dominic was very helpful.

FRED N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

john c. | Overall Experience |
Clasificación:

Clean, safe, neat dry storage and helpful, courteous, professional staff!!

Henry D. | Overall Experience |
Clasificación:

They're great as always

Carl S. | Overall Experience |
Clasificación:

A fantastic experience, staff is knowledgeable, friendly and helpful. Truck was clean and easy to drive, the storage facility was clean, safe and secure. The woman who cleans the storage building job!

Braden B. | Overall Experience |
Clasificación:

It was very helpful and the site was right off the main road and had everything needed on site.

david c. | Overall Experience |
Clasificación:

Everything was good except to many vehicles to get around had to back up to many times.

Carrie S. | Overall Experience |
Clasificación:

the young man that signed me up and state on my paper that his name is Kent Lewis , i was thinking it was Shane but anyway he was so nice and helpful great employee to have. will be back if needed .

Tomas R. | Overall Experience |
Clasificación:

Staff were professional and an asset to the company

Josh K. | Overall Experience |
Clasificación:

Very clean and nice but some units smell like cat urine.

Carl S. | First Impressions |
Clasificación:

Check in was quick and storage instructions were clear, truck and storage unit both were clean. Would highly recommend this facility to anyone.

Henry D. | First Impressions |
Clasificación:

Great service as usual. Highly recommend this place

John H. | First Impressions |
Clasificación:

Great job by all.

steve s. | First Impressions |
Clasificación:

Very nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yo

Karrie P. | Online Move In |
Clasificación:

Very unorganized. Cancelled the same day I rented.

KIM Z. | Overall Experience |
Clasificación:

This was a very nice and clean storage facility.

Paula R. | Overall Experience |
Clasificación:

I rented a 5x5 unit that had $49.95 on the door. I was charged $59.95 and the bill totaled $75.00. Closed the unit and found a better place. Not happy.

Henry D. | First Impressions |
Clasificación:

Rent trucks there all the time, Judy is incredible & you always have the truck I need.

Robert S. | Overall Experience |
Clasificación:

I was provided a free month of storage after my one-way move from CA. I only needed it for about a week, but it was nice that Uhaul provided it. Thank you.

Randle J. | First Impressions |
Clasificación:

They were on time & did a great job. It was a complicated move that they made EZ. The 3 amigos make a great team. I'd definitely recommend or use you guys again. Thanks & Happy Holidays

Robert S. | First Impressions |
Clasificación:

This is a very nice facility, but some of the employees need to realize that they spend every day there, but new customers haven’t and they shouldn’t assume the customer knows where everything is.

Bailee B. | Overall Experience |
Clasificación:

Many options

Stefanie K. | Overall Experience |
Clasificación:

Uhaul provided above and beyond customer service. Great customer service and their accommodations overall are second to none. I emphasize my appreciation. Thank you all again, Stefanie Kelting

Diane H. | Overall Experience |
Clasificación:

Very happy with the RV storage service and the helpful people. Would highly recommend if 20 amp service meets your needs.

Joseph C. | Overall Experience |
Clasificación:

Very helpful staff

Timothy Y. | Overall Experience |
Clasificación:

Staff proved to be great assistance, however the security issues need to be addressed. Every time a storage unit was accessed inside the secure building, alarm sounded for 30s. Tech issues w/cards

PETER S. | First Impressions |
Clasificación:

Very courteous and helpful assistance in booking a storage space .

Larry G. | First Impressions |
Clasificación:

Great uhaul location!

robert m. | Overall Experience |
Clasificación:

Especially happy to know we had a 4 day leeway time to vacate the locker. We did it in a day, but knowing we had a few extra days was a big relief.

george s. | First Impressions |
Clasificación:

Great friendly workers

Kathleen M. | Overall Experience |
Clasificación:

Too expensive & office never answers their phone- you have to go through the call center that does not relay messages, huge hassle!

Bret R. | Overall Experience |
Clasificación:

Everything was great except not being able to access the big automatic door to get into storage facility after hours.

carolyn s. | Overall Experience |
Clasificación:

Place was great!

Steve C. | Overall Experience |
Clasificación:

We saw roaches running around.

Richard P. | Overall Experience |
Clasificación:

Great location; convenient to our home.

Vincent N. | First Impressions |
Clasificación:

Miss Judy and Miss Cynthia are the main reason for that place to have a good experience.

Janice F. | First Impressions |
Clasificación:

I recently rented a storage unit. The staff is very helpful and courteous. I have used them before and highly recommend them for your hauling and storage needs.

Dan W. | Overall Experience |
Clasificación:

we were moving here from indiana,, our storage needs were very short.. our experience with this uhaul storage facility was all it could have been.. thank you

Jason K. | First Impressions |
Clasificación:

Service was great and Kent was amazing in taking care of our needs.

stephen a. | Overall Experience |
Clasificación:

The clerk who handled my truck and unit was efficient but rather rude. When I took the last items from my unit, there were large roach type bugs running away. Later we found some in our new home.

james r. | First Impressions |
Clasificación:

Excellent facility and customer service.

marjie n. | Overall Experience |
Clasificación:

UHaul was at a convenient location between the home I was selling and the home I was buying.

Victoria Z. | Overall Experience |
Clasificación:

Great place

Roxanne P. | First Impressions |
Clasificación:

One guy at the front was pretty slow and needed assistance with everything, but he must have been new. The other guy was super helpful and made a stressful day better. Overall a good experience.

Michael B. | Overall Experience |
Clasificación:

Definitely a first class operation. Friendly and efficient...especially Judy in the office...and Shane. Trucks are maintained well. Fast check-in and equipment is ready when promised. Highly recommend

william b. | Overall Experience |
Clasificación:

Great people to do business with!

penny h. | First Impressions |
Clasificación:

Awesome guys

Robert B. | Overall Experience |
Clasificación:

Very clean, well organized facility

Mose M. | First Impressions |
Clasificación:

Checking in and out all personal was very professional.

Charlotte M. | First Impressions |
Clasificación:

Everyone WAS VERY FRIENDLY AND COURTEOUS and worked in a fast timely manor

Tim B. | First Impressions |
Clasificación:

Very friendly and professional

Patsy W. | Overall Experience |
Clasificación:

just crappy

Dorothy K. | First Impressions |
Clasificación:

Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with

Daniele H. | First Impressions |
Clasificación:

Ethan Bennett was amazing. He was friendly, helpful, and went above and beyond for his customers. He mad our experience a pleasure!

Michael K. | First Impressions |
Clasificación:

Courteous and helpful.

william b. | First Impressions |
Clasificación:

Staff was helpful, courteous, friendly. Clean facility.

Chuck H. | Overall Experience |
Clasificación:

B

Frank M. | Overall Experience |
Clasificación:

Easy access pleasant staff.

Freddy P. | Overall Experience |
Clasificación:

ETHAN...Excellent Customer Service....

Lisa C. | Overall Experience |
Clasificación:

Easy to deal with!

DAVID B. | Overall Experience |
Clasificación:

We hope to come back in the fall Thanks David

John C. | First Impressions |
Clasificación:

Slow with check in

don g. | Overall Experience |
Clasificación:

The H-box service was very well done, but your billing process is a disaster. I was double billed twice, over charged and charged for items with no explanation.

ROBERT S. | Overall Experience |
Clasificación:

Second time using this storage , very happy!

Patricia D. | Overall Experience |
Clasificación:

Everything was fine, but the pricing seems high.

Wendy M. | Overall Experience |
Clasificación:

I appreciate that the staff gave us access to our U-Haul boxes at our convenience.

bill s. | Overall Experience |
Clasificación:

I honestly did not visit this facility. They just housed my storage box and delivered. The service was very good overall

richard b. | Overall Experience |
Clasificación:

The first pick up of my uhaul boxes was great . the pick up & return was not good. the staff did not know what to do. I was charged twice now have to file a claim to get my payment returned to me.

BARBARA U. | Overall Experience |
Clasificación:

HOPE TO BE BACK IN SEPTEMBER. GREAT PLACE.

ROBERT S. | First Impressions |
Clasificación:

I had signed up on-line, checkin went smoothly and efficiently!

reno b. | Overall Experience |
Clasificación:

Everything was great. Never had on complication.

Ken R. | First Impressions |
Clasificación:

delivery was on their schedule not mine

richard t. | Overall Experience |
Clasificación:

I found this service to be fast, friendly and professional. I would not hesitate to use them again.

Kaili I. | Overall Experience |
Clasificación:

No problem with this location. Kristen was awesome! But I had many issues overall. reservations were wrong several times, I couldnt track my boxes, charged storage fee when uhaul was late delivering

Robert J. | Overall Experience |
Clasificación:

I am very happy with this Uhaul. Returned equipment and also rented space, both very good experiences. I will continue to use Uhaul for my future storage and moving needs.

MATTHEW A. | Overall Experience |
Clasificación:

The employees were very friendly and helpful.

George V. | Overall Experience |
Clasificación:

Good service

Bob T. | Overall Experience |
Clasificación:

We received excellent service. Kristen managed our account and was timely, friendly, informative and helpful. We had a superb experience.

Vicki M. | Overall Experience |
Clasificación:

Elevators down day I had moved, manager refused to return a call to me Billing was messed up and staff did not no how to correct it. A beautiful place poorly run

Diane H. | Overall Experience |
Clasificación:

We were very pleased with your facility and service. We plan to use this storage again next year. Thank you!

micheal p. | Overall Experience |
Clasificación:

Your locations need more staffing and the uboxes can be opened with a lock on them by taking out the exposed screws why?

Richard Z. | Overall Experience |
Clasificación:

Very nice clean and safe

Daniel C. | Overall Experience |
Clasificación:

N/A

Jody J. | Overall Experience |
Clasificación:

I have used a lot of storage facilities over the years, but this is by far the best I have encountered. Secure, clean, and all of the staff was cheerful and helpful.

frank s. | Overall Experience |
Clasificación:

Everyone was friendly and seemed to enjoy their job. That says a lot for U-Haul.

Rebecca M. | Overall Experience |
Clasificación:

The unit was close to our home and we were pleased it was climate controled. I would recommend this location to my friends.

john g. | First Impressions |
Clasificación:

Associates were very helpful and answered all my questions. The Facilities were very clean and well organized. This is a first class operation and well maintained. Thanks John Goodwin

timothy m. | Overall Experience |
Clasificación:

Nice facility but office staff are not helpful. Really bad experience with a false report of my boat being stolen while I’m out of the country and then no one calls me back. Very stressful situation!

Anthony M. | First Impressions |
Clasificación:

Dependable equipment. Thank you for the confidence and your services.

ed b. | Overall Experience |
Clasificación:

Friendly, careful driver!

Chad D. | Overall Experience |
Clasificación:

aa

eileen h. | Overall Experience |
Clasificación:

It was a pleasure working with such nice, helpful folks. When I ran into a problem with my schedule, they were so accommodating. I will recommend them to all my friends and gym rats.

Sandra D. | Overall Experience |
Clasificación:

I did not visit the facility. I did have a few roaches come out of the bins when I opened them at my home. Maybe spray more often in the facility (recognizing it is Florida!).

KEVIN S. | Overall Experience |
Clasificación:

No comments

Jack S. | Reservation |
Clasificación:

I notice that my "Move-In Date" 12/3/2018 has not been changed. I have called in two times to inform you that I would not be in Fort Myers until sometime in February 2019.

Timothy B. | First Impressions |
Clasificación:

They walked me through several issues with very little pain.

joe g. | Overall Experience |
Clasificación:

If I could give a 10 star rating, I would do so. The staff, facilities and security are top notch and I highly recommend this U-Haul well above any other. Judy - you are a blessing! Happy holidays!

Rita G. | First Impressions |
Clasificación:

It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real

Karen D. | Overall Experience |
Clasificación:

Easy access and well lit.

Stephen S. | Overall Experience |
Clasificación:

Very accommodating staff and clean buildings

gregory s. | Overall Experience |
Clasificación:

friendly staff

Susan P. | Overall Experience |
Clasificación:

Great option

leslie h. | Overall Experience |
Clasificación:

Flexible and knowledgable start. And When You call, somebody answers the phone.

henrietta d. | Reservation |
Clasificación:

Very Friendly and Kellie was GREAT..

Carolyn E. | Overall Experience |
Clasificación:

I used a ubox and it was great. delivered and picked up on time

Elmer H. | Overall Experience |
Clasificación:

Except for a lengthy ordering process and fumble with computer issues, everything was good, efficient, and friendly.

Robert J. | Reservation |
Clasificación:

The movers were very professional. Our account rep we could not get a hold of after the deal was made. We had some changes but he never got back to us. Also the truck was smaller then we needed.

Chip P. | Overall Experience |
Clasificación:

Clean Facility, friendly staff, highly recommend!

Jack O. | Overall Experience |
Clasificación:

This is the second time I used U-Haul and would use them again. Everything went smooth.

kevin r. | Overall Experience |
Clasificación:

Good job

Christopher D. | Overall Experience |
Clasificación:

The parking lot is hard to get to office as trucks are parked double. Service excellent

debra j. | Overall Experience |
Clasificación:

I would recommend this storage place. DJ.

Mel W. | Reservation |
Clasificación:

The staff at this location is friendly and helpful. The storage facilities and grounds are immaculate. Comparable pricing with other storage units in the area. I would definitely recommend!

Rosanne B. | Overall Experience |
Clasificación:

Did not visit the facility. Had u-box shipped there and delivered. Delivery and pickup of empty was on time and correct. Both women drivers were efficient, pleasant, and proficient at their tasks.

Danny d. | Reservation |
Clasificación:

Very clean

vaughn s. | Overall Experience |
Clasificación:

All around great experience!

phil j. | Overall Experience |
Clasificación:

Great moving experience! Will definitely recommend to our family and friends.

George H. | Overall Experience |
Clasificación:

My u-box was transported from New Jersey to N.Ft Myers facility & stored there for 4 months. I didn’t see the facility, but they contacted me upon arrival, we scheduled a delivery.

Rae K. | Overall Experience |
Clasificación:

Right on timr

LYNN B. | Overall Experience |
Clasificación:

The driver who delivered the u-boxes to our new home was very helpful. She was also very good at her job and very professional.

Nancy B. | Reservation |
Clasificación:

Computers were very slow, but your employees are helpful, polite, and knowledgeable.

Rose D. | Overall Experience |
Clasificación:

Friendly customer service

Karen D. | Reservation |
Clasificación:

It was the easiest part of my move so far.

Timothy r. | Overall Experience |
Clasificación:

3rd party trucking of uboxes without tracking is a big minus. Unreliable equip. at this location made the loading and unloading of uboxes excruciatingly slow and costly if you have moving help waiting

Florence W. | Overall Experience |
Clasificación:

They handled my U box delivery Kristian was the greatest Very helpful and accommodating She's the best AAA+++

Sue S. | Overall Experience |
Clasificación:

Great deal better than the other pod company price. Only thing is staff should know that you have to have a permit for 2 weeks time ($40) in the city of Cape Coral.

VINCENT C. | Overall Experience |
Clasificación:

You billed me after u-boxes we’re already returned and promised me a credit two weeks ago and still no credit

ray b. | Overall Experience |
Clasificación:

the pricing is almost 90.00 more a month than your competitors. It is a pain to have to remember to stop and swipe the card then go to your storage.

Willie d H. | Overall Experience |
Clasificación:

Very friendly and professional staff.

Maria M. | Overall Experience |
Clasificación:

Rented unit 2/27. .got a call on 4/23 that my unit was unlocked. I was told employees walk the halls every day, which was obviously false. Left multiple messages for manager to call me back..waiting

Mike M. | Overall Experience |
Clasificación:

Very good experience!!...will highly recommend...friendly staff, great facility!

Richard T. | Overall Experience |
Clasificación:

Good job, Kristen was excellent.

david s. | Overall Experience |
Clasificación:

Had a lot of trouble with security gate when first rented space - the remotes were a nightmare. Worked only 10% of time. inside A? A/C storage a little pricey for what you got.

ROBERT L. | Reservation |
Clasificación:

Very smooth and well organized.

Cheryl B. | Overall Experience |
Clasificación:

Appreciated the professionalism shown by the people I spoke with. The drivers were experienced and very thorough. I feel everyone with UHaul treated me very fairly. I would recommend UHaul to all.

Brenda N. | Overall Experience |
Clasificación:

Excellent and friendly sevice

Michele O. | Overall Experience |
Clasificación:

I did not use storage facility at location. I had a ubox shipped to my home from the location. The driver was professional and courteous. Very pleased. I answered yes to the questions.

Mike S. | Overall Experience |
Clasificación:

Very difficult to contact the facility. Phone calls go to call center in another state and requests for callback are not honored. Emails are not returned. Multiple RVs broken into or damaged.

Bill T. | Overall Experience |
Clasificación:

You have too many card readers at the facility and they are not clearly marked or placed.

ANDRE N. | Overall Experience |
Clasificación:

Ok

Daron P. | Reservation |
Clasificación:

Great customer service, Nice trucks, moved across the US and never had any problems

Dylan M. | Overall Experience |
Clasificación:

Courteous staff

Willie d H. | Reservation |
Clasificación:

I appreciate my Service Representative that assisted me, was very professional, polite, and very knowledgeable. Unfortunately, I am not good with names, but I am sure you can find out who he is.

Lea C. | Overall Experience |
Clasificación:

Great pleasant hard working crew. Highly recommend!

Robert D. | Overall Experience |
Clasificación:

Your service is professional, convenient, expeditious with an added benefit of dealing with nice people. Thank you

Ronald K. | Overall Experience |
Clasificación:

We used U-Haul’s U-Box service twice now and we found the service great - especially Kristen the U-Box delivery specialist.

LOURDES F. | Overall Experience |
Clasificación:

n/a

Linda O. | Overall Experience |
Clasificación:

This was a pretty easy experience overall. All staff were pleasant and helpful.

TAKIYAH F. | Overall Experience |
Clasificación:

Super nice staff. Very clean storage room and restrooms.. every time I went there the cleaning lady was cleaning. And it smelled really fresh and she was very friendly and very helpful . Thank you!

Rebecca M. | Reservation |
Clasificación:

Very friendly and helpful

Ron B. | Overall Experience |
Clasificación:

the staff was excellent and made a stressful time go much smoother

Michael A. | Overall Experience |
Clasificación:

Exceptional customer setvuce

Ed S. | Overall Experience |
Clasificación:

Everything went very well the employees were very professional and knowledgeable I was in and out twice Same both times great experience.

Paula R. | Overall Experience |
Clasificación:

My whole experience with this location was stellar! The staff was very friendly and helpful. All of the details I was able to choose the unit that was right for what I needed. Great experience!

Joyce V. | Overall Experience |
Clasificación:

Hi used the uhaul boxes for my move from New York to Florida, The move went great. No damages. Price was right and the service the best. Highly recommend using Uhaul boxes .

kurt r. | Overall Experience |
Clasificación:

We will definitely be using this facility again.

Tina D. | Reservation |
Clasificación:

No comments

Larry C. | Overall Experience |
Clasificación:

Personnel were fantastic to work with!

Matthew G. | Overall Experience |
Clasificación:

Did not visit the storage facility, but had boxes delivered by truck to my home. Excellent service by Pam. Thanks.

Steven S. | Overall Experience |
Clasificación:

Great service

Colleen H. | Overall Experience |
Clasificación:

Stuff not delivered to correct location

mark b. | Overall Experience |
Clasificación:

Great

Danny d. | Overall Experience |
Clasificación:

Great people

Dennis for Helen H. | Overall Experience |
Clasificación:

One pod was double charged and still has not been credited.

Dennis for Helen H. | Overall Experience |
Clasificación:

Most things went well. One of the pods had the liner on backwards but the truck driver, Crystal took it to the local U-haul and had it changed in time for us to unload. Thank you Crystal!

Michael H. | Overall Experience |
Clasificación:

My concern is with the lack of staffing. Although, 3 of the 5 people I've conversed with were polite, 2 were not very helpful. I've continually waited several times I've been in the facility.

Patricia Jo K. | Overall Experience |
Clasificación:

Truck I was assigned broke down. I had to wait for a tow truck, unable to return truck to you until about 9 PM; I couldn't get home til 10 PM = deserve a refund for the inconvenience.

Deborah K. | Overall Experience |
Clasificación:

Everyone is very friendly and knowledgeable. Everything was clear as to what is required. Would recommend this place.

WILLIAM R. | Overall Experience |
Clasificación:

Sometimes the wait to talk to a person in the office can be excessive. One more body there would help. Rates and the facility were wonderful as were the people. I expect to return with my RV.

marcello f. | Overall Experience |
Clasificación:

bad pretty bad manager not friendly rude never will go back there. seriously.

thomas b. | Overall Experience |
Clasificación:

Very professional and friendly staff. Great facility.

frank b. | Overall Experience |
Clasificación:

great service

roy h. | Overall Experience |
Clasificación:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. | Overall Experience |
Clasificación:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. | Overall Experience |
Clasificación:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. | Overall Experience |
Clasificación:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. | Overall Experience |
Clasificación:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. | Overall Experience |
Clasificación:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. | Overall Experience |
Clasificación:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. | Overall Experience |
Clasificación:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. | Overall Experience |
Clasificación:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. | Overall Experience |
Clasificación:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

joanna j. | Overall Experience |
Clasificación:

Great delivery person (Pam)

Eunice B. | Overall Experience |
Clasificación:

Great guys to deal with

Julie M. | Overall Experience |
Clasificación:

We had a contract for pods to be guaranteed to be at Fort Myers on a certain date and delivered to residence. They were delivered 3 days late after they lied to us on where pods were.

Gillian K. | Overall Experience |
Clasificación:

The manager would rather put you on hold after you have been on hold for over 45 minutes with Other Uhaul personnel rather then let you ask them a question

ROBERT S. | Overall Experience |
Clasificación:

This worked out very well for us, we will be back!

Thomas K. | Overall Experience |
Clasificación:

Thank you for your help1

Laura P. | Overall Experience |
Clasificación:

We used 2 UBoxes for the final items in our move. One phone call and the UBoxes were scheduled for delivery and pickup. Representative and Driver were courteous and pleasant - great service! Thanks.

Dawn S. | Overall Experience |
Clasificación:

While my ubox was delivered, getting through to the scheduling department took well over 30 minutes. Was transferred once or twice and one gentleman answered the phone just hello. Very frustrating.

John S. | Overall Experience |
Clasificación:

Although I supposedly prevented any alarms by using my card to check into the system before I entered, an obnoxious loud alarm always went off when I walked across a certain spot in the hallway.

Amber B. | Overall Experience |
Clasificación:

I did not visit the facility myself as I had a moving company assist with picking up my items. The movers did let me know that the facility was nice and the staff was very helpful.

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