Customer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers

5,435 comentarios

16901 N Cleveland Ave   North Fort Myers, FL 33903
(north of the Shell factory)

(239) 567-9179

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(239) 567-9179

16901 N Cleveland Ave
North Fort Myers, FL 33903
(north of the Shell factory)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Fast and efficient

Luc G. 
Clasificación:
3.0

I scheduled for me to unload my u boxes. It was not ready and I had to go back two hours later. What is the point to schedule a day and time if it's not ready for the day and time.

CHARLESRICKY A. 
Clasificación:
3.0

Swamped staff made for a long delay in pickup.

BRANDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne S. 
Clasificación:
5.0

Keep up the great work very professional & on time .Inside box very very clean. Thanks for your service!!!!

JACK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
3.0

They are short staffed but did the best they could

DANIEL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

jacqueline d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

Nothing. This is the perfect uhaul location. A bit out of the way. Further away from my house than others but they usually have the van or truck I need and if not they find something comparable. Always pleasant and easy to work with.

Tracey P. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETERJ P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
1.0

I have moved from and to a number of different states and have never dealt with a worse company than this and to beat all it took over a 45 minute wait on the phone everytime i called to get information.The absolute worse/

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
4.0

Initially there was so much confusion about which facilty the u box would be available n artive at. I had to personally go to the u haul store to confirm.no one picks up the direct #@ the location. When renting an additional truck from naples to fort myers for unloading n pick up, the online app did not work.the computer system were terrible n in great need of upgrades.it took almost an hour, while others waited for our problem to be solved, bf the service person was able to straighten out the computer glitch about the rental truck pick up details, and then cancelled the online - a mess. Your workers are frustrated bc the computer programs u use are awful.spend money here, it saves time n the staff will benefit.in addirion, a out 1/3 of my boxes were water-logged.luckily they were mostly clothes n kitchen items, which I could wash.i did have to put in a claim for a tabletop,it was tripled wrapped but still had water damage.after reading the reviews for the ins company, I wasn't hopeful.however, i was surprised when they settled my claim.i have yet to receive the check but in all fairness it is still in transit. In summary, you need to upgrade computer systems, waterproof the u boxes, n allow phone calls to go directly to locations, where someone actually picks up the phone.

LIsa R. 
Clasificación:
5.0

5 stars tk you

SAMUEL C. 
Clasificación:
1.0

There was black mold in my box. Thousands of dollars of damage. Uboxes were not stored properly, a very nice desk was broken. I will be pursing further action.

Cameron B. 
Clasificación:
5.0

Staff was courteous and friendly. No issues whatsoever

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

The General Manager Aleena (I hope that was her name) was great! Very polite and thorough.

Anthony D. 
Clasificación:
5.0

This location is STELLAR! Flacca is a real treasure. She keeps that huge building spotless. The office staff are always helpful. Best place in Fort Myers to store your stuff.

PAULA R. 
Clasificación:
1.0

It's a shit show. No parking for customers or for the over stock of trucks and trailers. I actually had to help the employees move vechiles to get the rental truck out and use. I paid for the extra day at the time of pick up.

CALEB H. 
Clasificación:
1.0

Besides the uboxes arriving a month after promised we continue to receive bills in the mail stating we owe rent for one of the uboxes! Have sent the email replying it is wrong and NO response!

ROBERT F. 
Clasificación:
2.0

Delivery was 3 hours on pods Then delivery to Michigan 3 weeks late rescheduled 4 times terrible

JEFF V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLA M. 
Clasificación:
3.0

EVERY LOCATION YOU OWN SUCKS

WENDYL E. 
Clasificación:
5.0

Exceptional experience! Would recommend U-Haul box anytime!

STEVEN S. 
Clasificación:
2.0

Currently being invoiced for extra days on the return. Dolly was returned 2 days early, but uhaul personnel did not process paperwork . Now being charged for 4 extra days. Wait on hold forever and then be told I have reservation, transfer me to customer service, wait 25 min. and told I have reservation want to transfer to customer service. 2nd bad experience in a row. 1st time damaged equipment, this time administrative, frustrating

Fred F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maragrita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

james M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judith V. 
Clasificación:
5.0

Moving Help in Denver to unload was HORRIBLE. MUV Relo sent only one of my three U Boxes. Two men, one of which argued with me, then with property manager about where to park. Then while bringing in furniture told me they would bring 2nd U Box same day but had NO IDEA when the third would be scheduled. I said I would release the pay code once the 3rd box was delivered and he went ballistic. Even with Moving Help customer service on the line with me, the man kept threatening to call the police because I had "stolen" the delivered furniture if I did not pay him immediately. Refused to leave my apartment. Finally left but took my sofa with them so did not even finish delivery of one box. Customer service set up new delivery of 2 remaining boxes as well as the sofa, but they paid MUV Relo for delivery of the one box. Inexcuseable!

Margaret M. 
Clasificación:
4.0

Prices for equipment rental are getting out of hand. I understand the shortage in some areas but the rates have also doubled or tripled. That's way to high for the same equipment 6 mo's ago.

brandon J. 
Clasificación:
5.0

Great experience

ROBERTA H. 
Clasificación:
3.0

First, you should be convicted of deceptive advertising. Although you have huge signs advertising $89 a month units, you don't actually have any for rent and there is a wait list so you won't have any to rent for the near future. When I rented, I had to take the bigger size for $249 a month (despite your bait and switch ads). The person who rented to me did not explain the card or how to swipe in and swipe out so I had no idea it would alarm if I entered my unit without swiping. While I was waiting, several units alarmed (according to the board) yet no one investigated and when I asked, they said it was common for people to accidentally alarm so they don't pay any attention. How is that secure? Somehow, I was charged an extra month for my unit and they couldn't tell me why and said there was no refund available. The aisles in the place are super overcrowded, making it dangerous to drive to the unit. Big boxes are perched precariously, looking like they will fall. The dumpsters were always overflowing, making the place look filthy and unsanitary. There is not enough help. I bought wardrobe boxes but they did not tell me I needed the pole and I had to make another trip back to get them. Overall, it was not a good experience and there is additional training needed for your people.

teresa h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B.  |  Online Move In 
Clasificación:
1.0

that location needs more organized no parking spot, staff are worst

Jose R. 
Clasificación:
3.0

Limpieza

Johnnie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry M. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEITH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER A. 
Clasificación:
3.0

Staff review rental condition pictures prior to rental before accusing customer of causing damage. Again Next customer will not be me....EVER!!! I will pay more to use a competitor if necessary.

Captain B. 
Clasificación:
4.0

A little chaotic trying to pick up trailer.

AMY H. 
Clasificación:
3.0

It was very tight to get in and out out of storage and need trash cans inside so we can throw trash away and also I was not happy for paying for a hole month when I empty the unit first week of the month

CHRISTOPHER A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
3.0

not enough staff

WILLIAM B. 
Clasificación:
5.0

They gave me "peace of mind" during this stressful time.

Linda H.  |  Online Move In 
Clasificación:
5.0

Nice job. Thank you

Manuel T. 
Clasificación:
5.0

Although my truck that was reserved was a broken down vehicle, they really helped me out by giving me a trailer to go along with the 15 footer. Very pleasant and caring staff

Recarah J. 
Clasificación:
3.0

Everything went very smooth from checking-in to getting hitched up. The staff was great. The bad part was when I dropped off the trailer at 8 PM. It was nighttime. The entire store lot and return area was dark. NO LIGHTS. This is not only inconvenient, but a safety hazard.

ALLEN B. 
Clasificación:
3.0

Don't schedule the rentals back to back. We arrived and they couldn't provide us a truck.I hired men to load it thru your site and they were waiting. They said the only truck available was in Punta Gorda. We were about to go after that one when Ian from the shop happened to come out and said he could have one in 20 minutes. 2 hours later we finally left with a truck stressed out to the max.

Timmy S. 
Clasificación:
1.0

the worse experience tha i had on my life , they charge me 3 time on my bank account , one charge of $82 another $57 and one more of $59 , when i try to contact then was waiting 1 hours to answer, and i did the drop off by phone and they call me 2 days after asking me about the truck , jajaja they make me laugh cuz they dont even see the truck that was parking in front the building, really bad service i do not recomended , people believe me dont use u-haul , this location is on 16901 N cleveland ave , north fort myers

Gabriel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
2.0

Many items had water damage and mold from that water damage. Also had made a appointment to have my U-Box ready for unloading and I had to wait two hours for them to find my U-Box and prepare it for unloading.

STEVEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loyal T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin H.  |  First Impressions 
Clasificación:
1.0

Long wait time. Dirty vehicles. Unprofessional staff. Staff chose to talk to her for worker while checking out my truck instead of doing her job. This is after I already sat for 15 minutes in the lobby. End result her unprofessional behavior made me late to my sons baseball game. Will not recommend and will not return here 239-218-4795

TRAVIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas R.  |  Overall Experience 
Clasificación:
1.0

My u box arrived wet and the contents were covered in mold

RYAN W. 
Clasificación:
5.0

Wait time was longer than expected on check in.

Alan H. 
Clasificación:
2.0

Pickup truck and UBox weren't connected and ready to go when I arrived. I was told they would be. Wasn't told where the pickup was located. Had to search for it. Wasn't told where the Box was. Had to search for it. Contents in box were wet from rain. Including electronics, laptop. Terrible service and equipment.

James H. 
Clasificación:
5.0

The only issue I have is the amount of time I have to wait every time I call.

thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timmy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

I hope I never have to move ever again, but if I do I will undoubtedly use U-Haul. My experience with U-Haul has been incredibly awesome from start to finish. From the Peoria office dropping off, picking up, and storing my U-Boxes to travel, storage, and dropping of my U-Boxes by the North Fort Myers facility I could not have been happier. The cost was reasonable and my stuff arrived in the same shape it was shipped in. Additionally, the customer service experience was fantastic. Thank you very much U-Haul for everything!!!!

Timothy J. 
Clasificación:
4.0

Site could use a bit more ground area. It was very crowded. Poor customer parking lot

jerry I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

It was perfect

LARRY J. 
Clasificación:
2.0

Make sure when customers come to pick up truck reserved thru the app to be ready, We went there and 1st the truck was not available, the 2nd truck was behind other truck and there was no key to move blocking truck, finally we got a 3rd truck. which didn't have furniture dolly requested on the u-haul app.

YAIDEL V. 
Clasificación:
3.0

The teenaged boys working at this location are unprofessional and immature. Chatting up teenaged girls in the parking lot while customers are waiting/watching is poor form and poor customer service.

Brian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

Only one person working with many people in line at pick up. A cargo van was full of shattered glass in the back of the cargo area. So then we had to wait again for that to be cleaned out. Drop off was a nightmare there were so many vehicles dropping off at the same time and one poor kid didn't even have a uniform shirt on so I didn't even know he worked there was trying to get a trailer out with all of the returns in the way. Only one girl inside doing returns and many upset customers.

CATHERINE C. 
Clasificación:
1.0

You should be ashamed. Rude employees, no manager to talk to. The parking lot was so bad you couldn't move through it. Total chaos. Nobody to help us when we arrived for 20 minutes. Many people in line with nobody there. We hit the button for service, nobody came. Truck was heavily smoked in. Female employee was clueless and rude, the other male employee sat on his phone. Absolute trash. We won't be back, and honestly we are going to leave terrible reviews Google so people are aware to stay the hell away from this location.

REBEKAH L. 
Clasificación:
4.0

This store was not my original store I was picking up at but this store needed more cashiers to handle the volume

Ronnie K. 
Clasificación:
4.0

The line to rent a truck was long even though we had a reservation. Then the truck was blocked in so it was 45 minutes we sat from our reservation which limited what we could do. Don't know that I will rent from U-haul again.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
1.0

I waited 15 minutes to get my rental when I was in the store. 4 different employees walked by me without even asking if I needed help. I understand they may not been able to check me in, but couldn't at least have paged someone? And then I got into my rental…it was very clean but it was so filthy on the outside I wanted to write “wash me” in the dirt. I also waited 15 minutes to return my vehicle. I even checked inside and no employees were even in the store. Finally someone came. That employee did everything well but never even greeted me or asked if there were any issues with the vehicle. This used to be a great store. The more expansions you do, the worse the service. I know it is hard to get employees but my times in the store were in the middle of the day. Getting bigger is great, doing it poorly sucks and your customers get the burden.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen n.  |  First Impressions 
Clasificación:
3.0

First the air conditioning in the truck that I rented that was almost a 1,000 blew hot and cold air mostly hot air. It would blow cold air and then back to hot air. 19 hours of this almost 1400 miles. The air worked fine when I picked the truck up but when I left for Chicago the next morning it was blowing hot air. It blew hot air for almost 400 miles before it started to blow cool air but it didn't last long before it went back to blowing hot air

CALVIN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

Everyone we dealt with was very kind, helpful, and professional. It was obvious that they were short handed, and were extremely busy, yet were very organized, and professional in dealing with all the customers needs. Thank you ALL

JAMES C. 
Clasificación:
4.0

When our Ubox arrived, it looked like it had been picked up and dropped without any care. The steel frame and bearings around the bottom are all warped, the latches that kept the door shut looked like it was hammered shut and I watched as they had to be pried open by the 3rd party moving company, and all of our boxes and things were in shambles and crushed. Ubox promised a "Gentle Ride" specifically and it got anything but that.

Naomi D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY D. 
Clasificación:
5.0

UHaul from start to finish, from Oregon to Florida, provided continued excellent communication and service. Saved me over $2,000 compared to PODS 😊

Jeanie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georlene S.  |  First Impressions 
Clasificación:
2.0

Customer service was no good truck was clean ran great but employees were rude and specially the young lady at night when I try to drop off the truck she wouldn't explain anything to me she just basically said go online return the truck and didn't care where I parked it because I asked if it was okay where I parked it and she goes I don't care just park it. The guy that took care of me he said we had no 26 trucks available so do you want the 20 in and didn't try to help me find a 26in after I mentioned it that might not work he just said you want it or not like really rude.

KEITH C. 
Clasificación:
3.0

I would not recommend this U-Haul storage facility until after they get the driveway area is better organized. It is difficult to navigate as many of the roadways within the facility are blocked with u boxes trucks and trailers.

Renee R.  |  Overall Experience 
Clasificación:
5.0

Fast service will use again

Daniel S. 
Clasificación:
4.0

Key pads were confusing and directions to entrance could be a better display. The 4 key pads are confusing. Maybe I missed those directions

June F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

People were friendly and very helpful.

FELICE D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Krystal M. 
Clasificación:
2.0

Send out an employee to help hook up a trailer that is knowledgeable, friendly, and will actually talk.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
3.0

Parking at this facility is terrible. Not enough space for the amount of equipment they have stored at their facility.

deborah c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN D. 
Clasificación:
2.0

It takes forever to get your equipment! One person checking people in is the norm. When I came back they didn't even have time to check me in, I was tolad they would get to the van later

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELPIDS P.  |  First Impressions 
Clasificación:
2.0

The place is a mess to get around. There are storage boxes/trailers/trucks everywhere. There is no clear exit with little room to turn around from the storage area. You can barely get to the storage entrance when other people are there.

Floyd K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S.  |  Overall Experience 
Clasificación:
5.0

The staff was great, even in this hard time they were working their butts off!

CARRIE E.  |  Overall Experience 
Clasificación:
5.0

Customer service was great everyone really helpful and takes there time to help, Ask for Tanner or Alicia they were great thanks guys for all your help.

Mandy Lynn V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnamarie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

Alicia is a rock star she is what made going to our unit brighter!

brian f.  |  Overall Experience 
Clasificación:
2.0

Never answered phones! Never enough help in Ofc! Faculty too crowded. A lot of rain damage. No easy access to unit. Always uhaul boxes and trucks in way. Bugs galore! All my stuff had to be laundered and washed. Roaches everywhere!! I can't say I would recommend to any one. Very upset! People emptying boxes that had never been covered with uhaul tarps or plastic. Terrible!!

lori l.  |  Overall Experience 
Clasificación:
1.0

You have to many uhaul trucks and uboxes all over. Its to hard to park a car and get access to your unit and there are never any charts. This place is the worst.

JENNA E.  |  Overall Experience 
Clasificación:
5.0

Customer Service was excellent. I’m very happy.

YAMILE P.  |  First Impressions 
Clasificación:
3.0

The website is very slow. The dashboard is very complicated. All the staff I worked with and talk to on the phone were very helpful.

Celia B.  |  Online Move In 
Clasificación:
1.0

Literally everything thing I own got molded in less that a month and when I went to the manager about it she wasn't planning on helping me at all. I will be taking this matter to corporate for sure. The build doesn't have any gutter so water was constantly getting in my unit. If they don't wanna do anything about it they will be hearing from my lawyer very soon. It suck when you move for the first time 16 hours away from home and you lose everything because of poor construction.

JOSHUA E.  |  Overall Experience 
Clasificación:
4.0

Necesitan más carts, pues a veces todos están ocupados y se pierde mucho tiempo. Por lo demás todo bastante bien. Gracias

ALEJANDRO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle j.  |  Overall Experience 
Clasificación:
1.0

Honestly what a mess ! Got a storage online went to go see it and wow. Theres barely anywhere to drive through to access the unit theres wooden crates, trucks, trailer everything absolutely everywhere blocking any potential access to making it easy and nice. The poor staff... there was only two of them working and just completely overwhelmed with the amount of customers they have to wait on. They both did a great job and both very very very nice but they need help two people for this location is in no way working. I rented and moved out the same day because the whole place is so chaotic. Great staff but you might loose them if this is how they have to work everyday. I was amazed to see such a company that has been around this long to see it running a place the way this place was.

Yesenia C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Donna C.  |  First Impressions 
Clasificación:
1.0

There was U-Haul equipment all around the facility. This does not allow for easy access to the facility.

Donna C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Armani M.  |  Online Move In 
Clasificación:
5.0

This staff knows how to keep their customers and encourage their return. Facility is perfectly kept, easily accessible, and reasonably priced. The STAFF is the best around. They are highly knowledgeable, accommodating and attend to your needs as a top priority. Very refreshing in the current customer service debacle which so many business are facing. I would definitely recommend this facility.

Karleen W.  |  Overall Experience 
Clasificación:
4.0

The people working there were very friendly and fast. The only thing that we were unhappy about was that we didn't know that the storage unit was inside of a building, down 2 halls, and had no air condition. So, we were not prepared for the experience of trying to put everything into the unit. My husband almost had a heartattack. Also, They didn't really explain how much could fit in the unit and ours was way to small which made it more difficult. In the future, i think they shoulld take a person to the unit before checking in to make sure they think they got the right size for their needs.

michelle j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david m.  |  Overall Experience 
Clasificación:
1.0

The conditions there a very bad there is not enough Staff oh shush you have one staff member that is keeping everything together poor girl is overworked .the storage areas are not properly lit . not enough Cart to use to transfer your stuff Organization is horrible

Dora M.  |  Overall Experience 
Clasificación:
1.0

You have congestion in that back alley with people coming in from both directions. There are way to many trucks and trailers and boxes scattered everywhere. Navigation thru that place is horrible. I would not recommend this location to anyone.

jan b.  |  Overall Experience 
Clasificación:
3.0

Upon our arrival we were told that our reservation would not be honored because it was "first come, first served". When we threatened to call corporate, they found a spot that wasn't to be used until October.

CHRISTINE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAINE J.  |  Overall Experience 
Clasificación:
5.0

The staff went out of their way to help take the stress out of our moving day. We really appreciate all of their help. This is the best U-Haul facility we have ever worked with! Gracias

KELLY J.  |  Overall Experience 
Clasificación:
3.0

The U-Haul people in the yard when I drove up to off-load my truck were uniformly rude and unhelpful. For instance, when I asked one man how to get to my storage unit when the only apparent way was clearly blocked by parked cubes, he said "How the ... do I know?" Really, a lesson in customer service wouldn't hurt anybody there.

WILLIAM C.  |  First Impressions 
Clasificación:
2.0

The facility and employees were very nice but the set-up of the facility is HORRIBLE. Access to many of the units is through one small corridor that you have to drive into and one end was completely blocked off with storage pods so you can not leave without turning around three-point-turn style. If people are unloading, you are limited in your ability to do a turn-around and whatever you do DO NOT DRIVE A TOW-BEHIND trailer into the area unless you feel confident that you can back it up around cars and storage pods because there is no other way to get out.

ALISON D.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Tina l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

katheleen h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B.  |  First Impressions 
Clasificación:
3.0

Very hard to get a 26'UHaul out of storage area.

Julie B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Merri M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

genie s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles S.  |  First Impressions 
Clasificación:
5.0

The only issue i had is that there was not enough carts for unloading. Recommend to bring own cart for transportation.

Clayton M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARI H.  |  First Impressions 
Clasificación:
2.0

The woman I worked with was funny and nice but she didn't give me enough information like how to disarm the storage unit. I set the alarm off 5 times trying to figure out how to disarm. Which was highly frustrating especially when the alarm is a screeching noise. I had to run through the facility back and forth wondering why it kept ringing. And I still do not know how I turned of the alarm. I'm worried for the next time I go for it to happen again so I'm going during open hours but I believe there should be a staff worker round the clock to watch cameras and help.

ANDREA I.  |  First Impressions 
Clasificación:
5.0

Very friendly and quick to help with any problem!

Carrie E.  |  Online Move In 
Clasificación:
5.0

I will always use this U-Haul as long as I'm in the area best I've dealt with yet .

Rebecca w.  |  Overall Experience 
Clasificación:
5.0

Alana (probably misspelled) was great!

Todd R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickie M.  |  Overall Experience 
Clasificación:
2.0

This place is horrible would not recommend it to anyone

CONNIE S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT L.  |  First Impressions 
Clasificación:
3.0

Inside the storage facility there is strong odor of urine

patrina m.  |  First Impressions 
Clasificación:
4.0

The only issue was trying to load everything on the last day - as there is such limited space and there were several of the boxes on each side and another individual taking up much of one side trying to either load or unload that it was almost impossible to maneuver. The same time there were several semis trying to unload and tempers were flying from various customers. It is a beautiful facility, just needs more space - like the one we were at in Colorado Springs.

Kristine C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
5.0

The units are very clean and easy to access. I am especially appreciative of the covered loading area in the summer months. The staff there is very friendly and helpful. These units are high and dry and the a/c is more than sufficient.

pamela s.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Joshua K.  |  Overall Experience 
Clasificación:
5.0

Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.

Dwight C.  |  Overall Experience 
Clasificación:
5.0

Aurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.

Dwight C.  |  Overall Experience 
Clasificación:
5.0

Everything was ready to move into. Easy access and clean

Michele F.  |  Online Move In 
Clasificación:
4.0

The location I had reserved uhaul gave away really salty about that but this location Alicia was great!

brian f.  |  First Impressions 
Clasificación:
5.0

The only problem that we had is there was no one to ANSWER PHONES I CALLED 36 TIMES 5 AND 6 TIMES A DAY TO CANCEL MY STORAGE UNIT FOR OVER A WEEK. IT WOULD GO TO THE 1-800 AND THEY COULD NOT HELP ME AND SAID I had to visit in person or keep trying to call them. I live in GA now and storage unit is in Fl. THEY NEED SOMEONE TO ANSWER PHONES!

judy m.  |  Overall Experience 
Clasificación:
5.0

Very patient, accommodating, and overall helpful! The entire experience with the storage facility was as pleasant as can be!

BLAINE J.  |  First Impressions 
Clasificación:
2.0

I was very disappointed i was treated very poorly at Uhaul in North Fort Meyers. ACROSS from Shell factory. Memorial day her name was Allishe not sure. She told me no storage units then I called the 1 800 number. She got me one same location was very friendly. Our air didn't work she told me not her problem. Very rude never go there again. Sprnd lots of money at uhaul moved 2 in 2 months. Never get another penny f my money. Tell everyone I know too. THANKS Connie Smith

CONNIE S.  |  First Impressions 
Clasificación:
4.0

The people in N.Ft.Myers were friendly and very helpful.

john s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S.  |  First Impressions 
Clasificación:
2.0

Not enough help.I waited over an hour before I waited on.

Gordon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra P.  |  First Impressions 
Clasificación:
5.0

Everything was fantastic except for the silly emails about a valuation that I keep getting about three a day off it’s a little bit of being pestering

charles g.  |  Overall Experience 
Clasificación:
3.0

Not rating excellent due to the amount of time to get ahold of a live person when calling to discuss billing issues

CAROLYN D.  |  Overall Experience 
Clasificación:
5.0

Need more help

Rickie M.  |  First Impressions 
Clasificación:
5.0

The receptionist was excellent at helping me with my reservation. Awesome 

equinda v.  |  First Impressions 
Clasificación:
4.0

The move in was fine. No issues at all. People were friendly and willing to help especially since this is my first experience doing something like this.

KATHY F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

EDMANUEL L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald L.  |  Overall Experience 
Clasificación:
3.0

We turned in our truck on Saturday and then received a call on Monday asking us where it was...I guess they found it since we did not get a call back, but after such a stressful moving experience, it was not a call I wanted to get.

genie s.  |  First Impressions 
Clasificación:
5.0

Keep up the great work! Thank you!

Benito P.  |  First Impressions 
Clasificación:
5.0

Thank you for providing excellent service!

Sienna K.  |  First Impressions 
Clasificación:
5.0

Very friendly lady at the check in. Really great thanks again.

Thomas K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon G.  |  First Impressions 
Clasificación:
5.0

Very flexible , knowledgeable, & reliable!

Dwight C.  |  First Impressions 
Clasificación:
5.0

The manager does a terrific job with keeping everything running smoothly even though she is way way short staffed. And I know they are trying to hire. All of her

Pamela M.  |  Overall Experience 
Clasificación:
5.0

Allanee (manager) was great!

Sarita m.  |  First Impressions 
Clasificación:
4.0

The move out process it easy, however staff took several days to approved my request, I had to drive back to the office to make it happen before I get charged.

Cathryn A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charles g.  |  First Impressions 
Clasificación:
5.0

a second elevator would be nice

Cary G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

scott c.  |  First Impressions 
Clasificación:
5.0

I,m truly thankful that U-Haul Storage Facility had a clean and safe storage unit to keep all my households items and memorabilia's in. I would diffidently recommend U-Haul Storage Facility to anyone looking for a storage place. THANK YOU

patricia B.  |  Overall Experience 
Clasificación:
3.0

We had our items stored from GA and it was there for 6 months until I finally offloaded in FL. The only negative I found is that the place is too small and compact. They have excessive amount of trucks, trailers, and cars am crammed up and it's not easy to park or maneuver with tight spaces.

ismael P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon M.  |  First Impressions 
Clasificación:
1.0

Worst experience of my life.

MARY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

janet c.  |  Overall Experience 
Clasificación:
3.0

The facility and people were nice. However, your sales team is not fully trained on promotions OR your promotions are misleading. Advertising Free Storage after renting a trailer was wonderful idea. However it should have said Storage UNIT! Trying to clear this up lead me to 140 minutes on hold on the phone talking to four different people until my charge was refunded. Taking over two hours ion hold is unacceptable. But I thank you for refunding our storage fee at U-haul corporate. Also, although we had a reservation number, the facility said they had no reservation. Had to beg for a spot. How can this be? You take a reservation , no problem. But you can't HOLD the reservation. Reminds me of a Seinfeld episode. But it wasn't funny for us.

Javier C.  |  Overall Experience 
Clasificación:
5.0

Autumn was our check-in person and was FABULOUS! We did ours initially online, but she saw a couple of problems and jumped right in and handled it before we were even aware of it. Nice, newer facility, bright, well-lit, clean, and safe.

Pamela M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hendrik W.  |  First Impressions 
Clasificación:
4.0

Everything was great , except for the periodic alarm that would go off .Very Ear piercing .

Scott B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

allan l.  |  Overall Experience 
Clasificación:
4.0

When leaving had to wait in a very long line just to give pic of storage unit. Only one person on duty with no help. Waited 30 minutes, not happy!

susan c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charles g.  |  First Impressions 
Clasificación:
4.0

Lots of bird poop on our vehicle, no deterrents like noise abatement to keep birds away. Metal fence around the "secured" area has been breached in two places, this was reported to the office but not repaired.

Peggy W.  |  Overall Experience 
Clasificación:
5.0

Did it all online. This is my second unit here. My first one I was missing a lock so I called on the speaker system and they brought it down within 5 minutes. Great service and very nice.

Michele F.  |  Online Move In 
Clasificación:
5.0

Alesha was excellent associate. She was knowledgeable and extremely pleasant. She made the experience awesome.

susan c.  |  First Impressions 
Clasificación:
4.0

Only negative is the alarms were going off and that was ear splitting, wasn’t us ,don’t know why ....

Scott B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth R.  |  Overall Experience 
Clasificación:
5.0

Easy access and very clean

Michele F.  |  Online Move In 
Clasificación:
5.0

Never expected a storage facility to SO CLEAN ! And with Elevators and Restrooms !

martin D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy B.  |  Overall Experience 
Clasificación:
5.0

I could even clean up myself in your bathroom and get ready for the Casino after loading up.

kenneth h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina K.  |  First Impressions 
Clasificación:
5.0

Easy process to rent and close the account. All employees were very helpful and kind.

Karleen W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy B.  |  First Impressions 
Clasificación:
1.0

The app told me my fees were paid and it turns out they weren't due to a glitch in the app. Even though it was a pain in the butt, that is why I terminated my lease. I feel you still owe me the late fees you charged me and won't use any of your products because of this.

Mark M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

David B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  First Impressions 
Clasificación:
4.0

The covered area over the entrance to the storage facility was very helpful, especially unloading a truck on a rainy day. One area you could improve, the parking lot and access roads were very crowded with trucks and trailers which makes it challenging to drive a truck around your facility.

James R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernie F.  |  First Impressions 
Clasificación:
5.0

No negative comments.

Gary N.  |  Online Move In 
Clasificación:
5.0

everything was good

BARBARA U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee R.  |  First Impressions 
Clasificación:
5.0

My reservation was lost and the young man checking me in was not trained well in what he was being asked to do. After going through the reservation process a week earlier I had to do it again and the attendant had trouble typing and asked me the same questions over and over again. The computeR system seemed clumsy to use and attendant couldn't type very well. I was very frustrated from this circumstance. Then we were not given very good instructions on which card reader you use at the entrance to the facility. Ther are four card readers to use yet only one will work and there was nothing that helped you understand which one to use. It seems to me that the individual filling out the paperwork should take you to the storage room to make sure that all is workding correctly. The whole heck in process was laborious, time consuming and wrought with errors.

david e.  |  First Impressions 
Clasificación:
5.0

Storages clean and facilities very well kept at this location, great very friendly staff 5 stars for Nate cool calm under pressure. Thank you and your team for your great customer service.

noris r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chris d.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and friendly

Robert A.  |  First Impressions 
Clasificación:
5.0

Very nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yo

steve s.  |  First Impressions 
Clasificación:
5.0

Very courteous and helpful assistance in booking a storage space .

PETER S.  |  First Impressions 
Clasificación:
5.0

Excellent facility and customer service.

james r.  |  First Impressions 
Clasificación:
5.0

Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with

Dorothy K.  |  First Impressions 
Clasificación:
5.0

It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real

Rita G.  |  First Impressions 
Clasificación:
5.0

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