Customer did not leave a comment.
Linda MCustomer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were not scheduled to return our trailer to this location but went there because our assigned return location was closed. Staff took care of us and, like the pickup experience, were friendly and helpful.
nancy vSuper friendly very easy drop off great experience!
Jeffery Rhelpful polite professional
Capital CI understand that same day drop off and pick up was possible. However i only needed an hour to off load. It would have been extremely helpful had the same day be able. I did ask for a morning delivery and an afternoon pick up. It wound up being a late afternoon 1600 delivery and the next day pickup at 1410 pick up. The container was empty and ready for pick up at 1700 on Saturday.
john sVery pleasant, professional, timely, well run facility and rental experience
steve lEasy check in and return.
Deborah CThe counter staff were friendly and knowledgeable. The enclosed trailer was readily accessible and the outside staff hooked everything up for me. Great experience - fast and efficient.
Wayne FEmployee who was responsible for assisting the customer hook up and ensure hitch/safety chains and light wiring are properly connected. Was not confident with this employee, did not appear to have much knowledge and lacked a professional reflection of the UHaul reputation.
Gary WN/A
dennis DRecently has been not as clean probably due to construction in the area.
john j | Overall ExperienceCheck the condition of your tires before releasing a rental
Dawn RBoth front tires of the vehicle I rented appeared to be bad. Both worn fairly smooth and the one down below the tire wear bar. I didn't realize their condition until I reached my destination. I only checked them because I noticed the front of the truck drifting on I-75. Speeds were 60-65 mph and very hard to control. In my opinion, the vehicle was unsafe and should have never been allowed on the roadway.
Darion HI did find a packet of a coupons and gift cards etc etc from a previous guest in the cab. Maybe check better???
Keith MNothing to improve
Rick SExcelent
JOSE CThis is location is excellent. I drive an extra 15 miles to go to it. The hours are great, they have extensive inventory and it's run very professionally.
Thomas WStaff was great.
robert mCustomer service was great. The app is user friendly. Definitely will be back to this location.
Jennifer VCheck in was easy and the worker was very friendly
Frank LThe check-out process was a bit cumbersome using the App.
Dan CIt gets the job done, hassle free rental
Eduin GEveryone was professional and in a timely manner thank you.
Ana AHave more Saturday help
Keith MAlways a pleasure. Easy peasy. I have recommended this UHaul store to many people and will continue to do so.
Rita CThere was a water leak in Mom's Attic that allowed water to soak the cardboard boxes that were stored there.
Michael ETHANKS FOR EVERYTHING
juan hInstaller did a great job in a timely fashion Neat and clean job tech showed me lights were fully functional! Very satisfied
Daniel DWow most excellent all around. Alanee on down. The gentleman that checked me on and helped me thru the unloading of my car. Perfect. Thank you all
Keith MThe inside of it is filthy there's stuff spilled all on it
Michael RTori was extremely courteous and helpful at the sign up process.
john NU-Haul Moving & Storage of Cape Coral and North Fort Myers was very nice to work with, thank you. I sent a friend there already for a trailer hitch and trailer rental. The 4 x 8 trailer looked pretty shabby but performed well on the 1300 mile trip. It had one new looking tire and one worn down to the wear bars in the center. All in all, was a nice experience.
Thomas MVery clean easy to get in and out of. I would highly recommend. One slight problem. My alarm went off I’ve got to figure out what that is.
Jim H | First ImpressionsGreat service
Robert MThe staff was very courteous, knowledgeable and helpful throughout the process, especially ARRORA!
JIM EMaybe lower some prices just a hair but still affordable or offer free insurance to people to rent equipment for more than 1 day
Jonathon AGood customer service.
Rob JThere was too much paperwork that puts all of the liability on the person renting the truck and makes Uhaul liable for very little.
Russ WOutstanding job, start to finish!
Tim GEverything was great!
Lisa GThe customer service was great, much better than other experiences at U-Haul and many other large companies.
Ryan NThank you, everything was fine. I was actually surprised how well the truck had been maintained, tires, steering, etc. Made our trip a lot easier.
GILBERT SMy go to location!
Kevin DThere was no return instructions given to me upon renting the 5x9 trailer that I rented. So when I returned the trailer after hours I just left it where I found it and was charged a fee. I have since disputed it since I was given no instruction on the return and have yet to hear back.
Mark VTrailer needs greased and lube it was very slow raising and lowering. Also workers that day renting along with returning were rude. I had my truck breakdown and was late returning they still charged me for another day! I believe I should’ve got my monies worth with a nice understanding along with getting treated like trash!
Brett VThis facility is huge and has everything you might need. We dropped the truck off and the check out went very well. Gave us a one month storage room free and it was very clean. Impressive place. Will use them again if needed.
Anna WThere's no way possible you can do better than what you were doing. Unbelievable operation. From the girls at the front counter to the young man who installed my hitch everyone was excellent. I could not believe how the girls checked air pressure on the tires cleaned out all the trucks filled the washer fluid. Best operation I've ever seen for U-Haul. And I have a lot of history with you all. My grandparents own the company in Akron Ohio called Steiner body before U-Haul they built trailers for a company called cargo U-Haul hit the market and bought cargo out and they built U-Hauls for years. So I'm going back 60 years ago. I don't know if you give out Awards to stores or buy them lunch or whatever occasionally but you should do something for this group of people. Absolutely the best
Larry LI think its insane how convenient Uhaul and their staff have changed the truck rental experience. I returned my truck after hours with no hiccups. Any time I needed to speak to someone, I was able to get someone on the phone. Even after store was closed. From the time I picked up my truck until the time I returned I had someone on hand to help whenever I needed it. I also left an important folder in the truck and the staff was nice enough to mail it to my new apartment. I could not be happier with the service. Thank you so much for all of your help. Your staff is amazing!
Israel CExperience with equipment & rental staff was great. Parking lot was a bit difficult getting in & out.
Victoria CThe storage unit on the second floor was fine. However, the first floor unit was full of rat poop not only on the floor but in some of our containers as well.
deborah w | Overall ExperiencePleasant experience staff extremely helpful
Barbara M | First ImpressionsWe moved to another storage facility with a larger unit at 2/3 the rental price. Over the 4 years renting at Uhaul, we noticed some dip in quality. The smell at the entrance, the elevator making loud knocking noise, the temperature being above the climate control setting in the summer and the congestion of vehicles and rental equipment are other reasons for our departure. Bit we always felt our belongings to be secure and enjoyed the close proximity to our home. Thank you.
James H | Overall ExperienceFacilities were very clean. Had carts available to take furniture to the locker. Very courteous and knowledgeable staff. When I returned the rental truck it was very quick. Would definitely recommend to friends.
kevin d | First ImpressionsI’ve had my storage unit for almost 2 years. I would visit the storage facility often. Because I had to move into a smalller house. I’ve never had a problem. As of last SUNDAY my storage unit had rats & mice in it. Baby mice were in shoe boxes and other belongings. I had to leave majority of my things due to I did not want to have rats at my house. The facility did nothing but told me to file an insurance claim. (Not to mention the bigger rats were chasing us out of the storage). Hopefully, I get some type of compensation. The insurance company wants me to provide receipts for things like my wedding dress, shoes, bouquets, clothes, wall unit and other items. Unfortunately, I do not have receipts. When the housing crisis came. The last thing I thought about was keeping up with receipts just incase I had damage in my storage unit. Needless to say. My son brought things home and I still ended up with a huge rat in my garage. Be careful and carefully go through your things before you take them from a storage unit. I had an inside air conditioned unit. If anyone wanted to know. I do believe someone brought the rats in because before last month. I did not have an issue with the storage unit. The facility is as always clean. The staff was always friendly. Before the rat/mice incident the facility would’ve been a 10/10.
Doris F | Overall ExperienceI moved out 11/29/2023. Every call I made the girl was very friendly.
Tom M | Overall ExperienceVery crowded with trailers and trucks hard to get around but customer service was excellent
Thomas P | First ImpressionsActually quite impressed with the security and cleanliness.
Mary A | Online Move InStorage unit was great. Truck rental was aweful
DAWN F | Online Move InHyper efficient service. Team is friendly and helpful. My gratitude for the staff and floor manager that made my move out quick and easy.
ALEX J | Overall ExperienceGreat
Maria D | First ImpressionsWhat I don’t like how I didn’t get reimburse from time I move out of the storage.I Dec.1, 2023.But that’s okay. Thank You any way
annie c | Overall ExperienceStaff was always friendly and helpful. Never had any issues in the two years I was there. Prices were reasonable. Thank you for always being stocked with rental items and for keeping the grounds safe and secure! Highly recommend this facility!❤️
Pepper H | Overall ExperienceTrailers and trucks blocked the exit many times and made it inconvenient to leave
Mark M | Overall ExperienceI felt this facility went over and above. The staff was extremely friendly and very well organized. If I ever need a storage facility again this is my go to place. Thank you for all your southern hospitality
Bernard W | Overall ExperienceThe staff servicing at Uhaul of north Fort Myers exceeded all expectations. We are grateful for the attention to solve any issues, prompt and courteously. They deserve a 10 plus
MELIDA T | Overall Experienceonly thing is too insure the keys are in the storage unit
John W | First ImpressionsWould like to be able to use my own lock.
PATRICIA J | First Impressionsfriendly service
WILLARD W | First ImpressionsDid what I needed it to do.
William P | Overall ExperienceYou pay a premium for “climate control” “air conditioning” but the building is rarely under 85 degrees and most of my metal objects ended up rusting from condensation.
Thomas O | Overall ExperienceVery nice facilities, we’ve always rented from you guys, and now needed coverage for our RV. Very nice facility and friendly staff that answered alil our questions.
troy p | First ImpressionsI have no problem with this location, but overall was not too happy with the u-haul storage experience. I had issues with payments being lost or not posted for months and then emails about non-payment. I also changed my address several times both online and via phone but they never updated records and continued to send emails about changing my address and mailing things to the old address.
Karen M | Overall ExperienceWorst U-haul location ever. I had to call numerous times and never got hold of anyone after hurricane in florida to clear out and pay now they want to charge double . Highly suggest not going here!
jordan o | Overall ExperienceFacility is clean, well lit. The staff is helpful and courteous.
Ricardo P | Overall ExperienceGreat storage facility.
Paul C | Overall ExperienceThe owner was there first day an she was rude disrespectful, an complaining about doing her job correctly. The climate storage was super hot like 85 plus all the time all my closet ans my furniture get bad smell. Never recommend this plase to none one.
Leinier P | Overall ExperienceI always use UHaul for transport and purchase packing materials not just for moving but mailing Always never been a problem with uhaul
Paula G | Overall ExperienceI did not use this unit and canceled same day.
Kenneth S | Online Move InPhenomenal. Simply stated!
Stefanie K | Overall ExperienceThe only problem I have is when I need to rent a cargo van,(Sprinter van).I don't have a charge card. I do have a debt card and it's not good enough. I have been a loyal customer for many, many years. And still I can not rent a cargo van at all. Other wise I'm happy with U-Haul storage. A shout out to Kent Leis. Best General I've come across from, Including my self.
nancy h | First ImpressionsThe lovely lady who cleans the units. She is very respectful for your stuff. Very soft-spoken helpful and overall a great staff member. I’ve done a lot of business with you. People with storage truck rental everything that I needed to move. You guys were great. very helpful. I look forward to doing business again with you guys. Thank you for helping me out over the years. I was a long-term member of U-Haul and other rentals. Thank you very much for all your services. Have a great day. 👍
david s | Overall ExperienceI moved from Pa. to Florida. It was the smoothest move I ever made. The truck was clean and the storage was clean.
Colleen H | First ImpressionsI was offered a month free for each of the two trucks I rented. I called two miles from the location, and because they were closing in 12 minutes, they told me not to come to the office, but to reserve the unit in the ap. I reserved what was shown as an available unit, but once it was processed, it stated that the unit was TBD (to be determined). I had to call (800) Go-U-haul. They transferred me to Larry, who had access to see what units were available. At that time, he reserved the unit and told me he was going to process the free month beginning on May 14, 2023, the move-in date. It had come to my attention that the email confirmation for the reservation that did not process was sent, it was sent in the name of the person who drove the truck for me. While speaking to him, I brought to his attention that the ap had switched the account from my name to my driver's name, Stephen Oberkirch. Larry could see that I reserved the truck, I paid for the truck, and it is my email address on the account. He told me at that time, that he would correct it. It never got corrected and my credit card was charged for the month beginning May 14th. The unit was not suitable for my needs, but this location did not have another that would suit my needs, so on June 11, 2023, I moved out. Once I emptied and cleaned the unit, I went into the office and spoke to the owner about the free month being charged to my credit card and wanted a refund. She advised me that I had to call customer service at (800) Go-U-Haul to get a refund because they had reserved the unit. She also did not correct the name on the account. When I called customer service on June 15, 2023, I was advised the refund had to be processed by the location. The customer service representative conferenced the calls. I was then advised by the location staff, Ashley, that the general manager has to do this, is not in, and will call me when that person returns on June 19, 2023. If the management at this location continues in its refusal to honor the free month (and I only used one of two that I was offered) and process the refund due me, I will have to dispute it with my credit card company.
Stephen O | Overall ExperienceI’ve used UHaul too many years to remember. It just keeps getting better and better, the services you offer, makes moving and storage more convenient and less stressful. This time I needed a climate controlled unit, your units are easy to get to and very helpful that you had dollies for me to use. I’m in my mid seventies I moved my things myself was a very easy experience for me.
Paula G | First ImpressionsGreat GM and staff! Nice, clean facilities.
Joan R | Overall ExperienceCustomer service was excellent, and no complaints
Rafael M | First ImpressionsStaff is courteous, knowledgeable and professional.
Ricardo P | First ImpressionsYour clerk was awesome. She was very busy but maintained a professional attitude and was very pleasant to work with as she was multitasking
MELVIN S | First ImpressionsFriendly staff, always helpful and respectful. Clean
Lois C | Overall ExperienceWish there was a on site after hours person
tasha h | First ImpressionsVirtually impossible to contact by phone. After hurricane Ian we were never notified if the facility was still standing. Additionally, I don’t appreciate the frequent price increases.
Cary G | Overall ExperienceOverall a great experience
David H | Overall ExperienceIssues to numerous to go into here, but it started with needing 3 interactions to get the unit. Was mostly disappointed that it took 2wks after Hurricane Ian to hear that the unit was secure; i.e. not flooded
Craig D | Overall ExperienceCould come down in price a bit
donald t | Overall ExperienceThe outside is well lit but many lights not working on the inside of the facility.. The bank of lights in front of my storage area were not working making it difficult to see inside the contents.
Karen H | Overall ExperienceThe experience would have been perfect if the RESERVATION hadn't been canceled by U-Haul multiple times. When I finally got this one I was happy to unload and store. The people at the facility were great! Excellent, polite, and helpful solving the issues, I commend them. One issue that needs to be corrected. If I make a reservation, it should be mine. 100% aggravation to drive 20+ hours to find out your storage reservation is gone !!! Undetstandable If your worried about no shows. My suggestion would be to explain upfront that if no show acter 12 hours (road issues can cause delays) and no contact with customer, even on the 30 day free storage, a no show will cause their credit card to be charged. If a vehicle or trailer has been picked up, you have great odds that the person is going to show up at the facility to store their property, especially if they've also hired labor thru you. Make sure the storage unit they reserved is available and the size they reserved is available. A 5x5 cannot hold the contents of a 20' or 26' truck.
Jerry U | Online Move InVery good they explained everything thoroughly
Jonathan R | First ImpressionsThank you kindly for the storage unit and the truck and trailer rental! Appreciate you!
heather m | Overall ExperienceWell ran store. Very helpful. We were in Florida helping with hurricane relief. They were very accommodating to our situation.
Chadwick F | Overall ExperienceYour staff are par excellence.
Horace G | Overall ExperienceVery clean and secure. Only because of my own mistake once I opened my unit and the alarm was sounded. Great system.
Frank D | Overall Experience24 hour access would be ideal.
ROBERT P | First Impressionsyour staff was extremely helpful and polite. Thank you.
thomas h | Overall ExperienceWorked well with me
Brian S | Overall ExperienceFloor in unit was wet with standing water
Neal W | First ImpressionsOnly comment I have would be if they can clean out all the stuff downstairs in the storage section that is trash.
Kathleen S | Overall ExperienceI have used U haul saveral times, trailers and trucks, N. Ft Myers is the best. I do wish they rented econo. Vans for long distance.
Cathie F | Overall ExperienceGood experience!
cecil f | Overall Experienceoffice personnel were awesome - from day I rented the unit to yesterday when I terminated my contract after IAN - I stored my clothes and other items in one of the 5' by 10' climate controlled units without a problem. THANKS for the wonderful service and the two young ladies who walked me through everything - they were both so patient and helpful to me. When you are my age, this means a lot. Would not hesitate to use facilities again if need be.
Carol B | Overall ExperienceVery nice and polite employees
Lorraine D | First ImpressionsDid not occupy - moved in on line - found uhaul storage closer to our location
John w | Overall ExperienceBeyond excellent -absolutely outstanding service
Kurt M | First ImpressionsThe only thing I was alittle disappointed was I came in to let them know I cleaned out my storage on the 20th and my billing is on the 18th and still charged me the whole month , I throughly they would pro rate it
sherry m | Overall ExperienceOur area just suffered a cat 5 hurricane and even with that uhaul delivered exceptional service
Tabitha S | Online Move InThe bottle-blonde chick at the desk was rude. Not just to me, to every person I saw or heard her speak to. She comes across as extremely lazy and creating a negative and hostile working environment. Re: storage. The one thing I needed most was to plug in a small chest freezer to preserve a few thousand dollars worth of meat. There was no power connection in the unit. One day I tried plugging it into the bathroom outlet and it was unplugged by a staff member. Adding ice, EVERY DAY did not work. I've lost a lot of my store.
SARAH L | Overall ExperienceBetter than 8-2021 experience.
David L | Overall ExperienceI checked in but my security code wasn’t working to get in the locked door, no one was in the office nor answering the phone
Stephney A | Online Move InMany times there is so many items around the building and lot you cannot get in and out, especially with a trailer and in tow. Impossible situation that made me change storage facilities.
Wesley D | Overall ExperienceThe only complaint I have with the storage location is the amount of space to park. Several times that I went to either drop off or pick up something from my storage you cannot get through because people are parking too close to each other on both sides of the aisle and you cannot pass by.
NANCY M | Overall ExperienceI am a returning customer
john a | Online Move InYour staff acted like they couldn't care less to be there. It was just a paycheck to them. Often conducting themselves in a unprofessional manner. I've moved to store rite storage and the difference is night and day
Gabriel G | Overall ExperienceWe needed to store our cargo trailer. Staff provided all information and made the whole experience quick and easy
Becky C | First ImpressionsThe employees were very professional, and friendly.
james c | Overall ExperienceWay to expensive. Great facility and staff but value was lost due to high cost
Dan T | Overall ExperienceThere were no lights on the 2nd floor where my items were stored. I was not informed of this until I arrived in the building. Finding my unit in the dark was next to impossible and I went around wandering the floor, losing track of the people who came up after me in my party. I wandered alone in the dark for 20 minutes, it was basically a scene out of a horror movie, trying to echo locate the people helping me move. As a young women, I did not appreciate this experience. When speaking with the person on the intercom to ask if there was a light switch, or why the lights weren’t working, the person who answered was rude and curt, and told us the lights were working in the rest of the building like that mattered considering my unit was on the floor that was without lights. Although we did find out that the lights were down due to a lightning strike, Not even the emergency lights were on. The person offered no help and basically said, deal with it. An offer to move the unit or bring up a flashlight would have made this a better experience. I have returned a week later, and the lights are still not fixed, there is only one small light placed per corridor with some having none at all. I am still having to use the flashlight on my phone to even see inside my unit, and it is still terrifyingly dark.
Rachael S | Online Move InMet all my needs and very efficient and polite people. Thanks William
william a | Overall ExperienceMuy bueno en todos los sentidos
Henry P | Overall ExperienceWhen I moved my stuff out I found cockroaches!
Susan G | Overall ExperienceOur only issue was that we had a reservation for a 10 x 10 but when we went to the facility, all they had on the ground floor was a 10 x 15, which we accepted and will likely keep for several months until our new house is ready. We were hoping to pay $144+ per month instead of $239+ per month but we are NOT moving storage units even if a 10 x 10 becomes available, it’s too much work for senior citizens. On a positive note, everyone we dealt with at U-Haul throughout this process was very pleasant and our rental truck ran flawlessly. We appreciate the free upgrade to a larger truck as well as the first month free on the storage unit. Customer Service was great!
Banks W | First ImpressionsThis facility is under staffed … Long lines, slow service, zero parking and large commercial trucks taking up the entire parking lot. The keycard never works and the facility is poorly lit. I feel for the staff as they are over worked. This place could be so much better if someone would figure out how to organize it.
Andrew F | Overall ExperienceNever received a free lock
William A | Online Move InEverything at the facility was great, however the computer system really screwed me. I have a existing unit there and needed another so I went online to put another one on hold and the next day the reservation was gone and unit size was no longer available.
Alfred C | First ImpressionsRep forgot to inspect and close our account after we had moved out causing us t o be billed in error. Another had to go to our unit to confirm a D cred our account.
steve s | Overall ExperienceIt was an excellent place to store my RV I was there for many years. One of the reasons is diesel fuel prices, I got a good price for my RV so I sold it. Maybe when the stupid economy gets back to the way it should be i’ll get another RV and I’ll contact you again.
tom h | Overall ExperienceThe pretty red head that waited 0n me was very knowledgeable and courteous.
william a | First ImpressionsVery nice people
GEORGE B | First ImpressionsAlanee, the store manager at the North Ft Myers location, was very helpful and professional during each of our encounters. The front desk staff was also helpful and courteous.
DALE M | Overall ExperienceVery nice facility and staff but pricing is too high.
Jeff A | Overall ExperienceFriendly staff
Eric T | Overall ExperienceOnly issue I take is with thee accessibility of the storage unit where the cars pull in. There was usually only 1 way in and same way out and pulling a trailer to get out really was bad. They either had signs saying do not enter for alternatives or they had the roadways block with boxes and trailers and vans. Makes it horrible to just drive up to the loading entrance for loading ad and unloading. You should provide clear drive paths at both ends of the storage facility allowing vehicles a clear ingress and egress possibilities.
Todd G | Overall ExperienceWhen we got to my unit the AC building doors were not working. Only the single door and it was left wide open. An associate was walking by and I asked about the doors. She barely acknowledged me and said what can I do about them, they’re broke , someone’s coming Monday! as she obviously was more interested in her cigarette and didn’t want to be bothered My question is why was It even rented to me without letting me of the problem. I have all antiques in the unit so to say I don’t feel comfortable would be an understatement. Very very disappointed Patricia Gillen
Patti G | First ImpressionsAwesome place to store your toys. Very friendly staff and reasonably priced.
DAVID B | Overall ExperienceAccess was tough at times due to the confined space for vehicles. Also not enough provided carts. The elevator broke down too much.
Jared R | Overall ExperienceGOODO EXPEREIENCE
BARBARA U | Overall ExperienceVery nice place Staff was ready to help I want to let everyone there know keep the good work
Herchelle D | Overall ExperienceI will tell everyone NEVER to go to this place. They are rude and disrespectful.
jon v | Overall ExperienceStaff we very friendly and helpful and together with a clean facility would have been easy to recommend the location. The issues are not with the location, had reserved 2 storage units one on the 1st floor and the other on 2nd floor. When I arrived was told there was no units available on the 1st floor. Only once I became insistent did the team go and find a unit. This is the 2nd occurrence when reservation was made with U-Haul and there was an issue. Generally the U-Haul website is slow to navigate.
Bruce A | First ImpressionsExcellent
kevin d | Overall ExperienceOverall 6 stars if 6 stars was available
Edward P | First ImpressionsAt times moving containers blocked access to get in to the storage units.
Deborah S | Overall ExperienceVery clean
john s | Overall ExperienceEverything was great!!
Eric R | Overall ExperienceThank you!
John D | Overall ExperienceWomen waiting on me was very professional and extremely patient. Phone was constantly ringing and she handled it along with me like a champ.
Frank D | First ImpressionsWas a very good experience and would rent a unit from you in the future should the need arise.
michael h | Overall ExperienceHello, The facility is good but the staff in the office all are really really rudest, nobody is friendly there. Thank you
massimo c | Overall ExperienceI had to arrange temporary storage for personal belongings long distance from Toronto Canada because of COVID. I had NO IDEA how to organize this but the office staff was extremely helpful and walked me through the process so within a half hour I had a storage space ready to have my neighbour store my things on my behalf. Thank You! Jim
James L | First ImpressionsThe property is a chaotic mess...difficult to drive any vehicle through. The alarm(s) go off when entering a unit...whether you enter your code or not (no big tho). Unit given fit my needs well. One female staffer is very rude, intrusive and condsending. My agent was pleasant. As if any of this is considered...the norm
William R | Overall ExperienceUnderstaffed Too humidity in storage
benjamin g | Overall ExperienceGreat service
Christine M | First ImpressionsOnly issue I had was the lot was so full it was difficult to even enter with the trailer in tow to unload. They need to clear out a designated path for all hours.
Todd G | First ImpressionsAlways alarms going off in the building I figured with a b and a card or a code to get in the building that it was a 24-hour access but that wasn't the case I was charged for locks that I found out that was supposed to just come with the unit mind you I've got multiple units my rental truck had cockroaches in it so now I have to worry about anything getting into my new place besides those issues it was an okay building I would definitely say as far as temperature wise in the Boudin was not too great they have young teenagers God help them at work for them but most of the part that are lazy
KENJI J | Overall ExperienceThe only issue is that vehicle access to the entrance of the facility is difficult and often very tight. Also, cart access can be challenging, a couple times one or two families used all 5 of the carts and I had to carry my items, not ideal
Susan C | Overall ExperienceThe roadways & drive through areas are too congested with all the storage boxes everywhere. Many times I was trying to leave & had to wait for large trucks to get out of the way. Also there are only 2 flatbed dollies & 2 mattress dollies? On weekends I had to wait many times to obtain a dolly since it was busy. Then, after sweeping the storage unit, could not find a trash can anywhere to dispose of the sweepings. Overall, not happy with your storage facility.
Bryan S | Overall ExperienceRef #4: I had to wait awhile to have my lock cut off. It would have been nice if more than 1 person could have done it.
mary a | Overall Experience1-Friendly but overworked staff. I was to pick up the van at 10am. I arrived 9:50. The line was out the door. One person at register. This was crazy! I waiting on line over an hour for a reserved van. You need more people in your busy days Saturday and Sunday. My entire day was delayed because of this. 2- i reserved online with my debit card. After and hour on line i was told the cannot take debit cards. Where were the signs? The notices? Let people be prepared. Dont surprise them with new information especially after waiting an hour on line.
Lisa S | First ImpressionsLady was very Nice and polite and efficient
Gloria G | First ImpressionsWe rented a 10x15 a couple weeks ago then I ordered a 5x10 the day we were supposed to move in. The website offered the 5x10 but said nothing about a waiting list. We knew we needed 2 units so we thought we were good. The facility didn't have the smaller unit nor did any other facility in the area. Now I was driving around with stuff in a truck that I didn't have a place for and the truck needed to be returned 12 hours later. My thoughts Uhaul should update there website so units ONLY available are offered for rent. Otherwise truck ran great, tow dolly worked great. I would have liked to kept my business with Uhaul considering how much money I've spent with them in the last month.
SHAUNP H | First ImpressionsI had 1 box left, and my lock to install. Access denied; re-signed at both boxes and access granted - but neither the sliding doors nor swinging would open. Customer service connected me to 'emergency - fire/police'. We played that several times - the 3rd time I requested to the rep staying on the line during transfer and it didn't! Connecting says 30-40min wait; 10mins after 7pm was the time. That was after reserving with Blake, not getting the online site to accept some info, then repeating almost everything again inside the N.FM location. Not a stellar beginning!
Craig D | First ImpressionsMy cashier/clerk was great friendly and professional.She knew what she was doing and although the store was slammed she handled everything so well.I stayed patient and with a positive attitude so everything turned out great.
melvina w | Overall ExperienceKinda disappointed me, broken moving cart things/very few, no dollies, no information about anything.
Kayli B | First ImpressionsI just have to say since I have gotten the storage the staff has given me amazing service and hospitality. I checked in my truck today and Autumn was great. She explained to me all about the check in process of return the truck. Autumn made it such and easy process and I was off to my appointment in no time! Thanks to Autumn I will use this U-Haul location again.
GUSTAVO M | First ImpressionsVery friendly and helpful staff. Will be renting another unit in the near future.
Richard S | First ImpressionsPobre acseso
EDMANUEL L | Overall ExperienceI moved out on 31 Oct and notified the front desk. Still received a bill for Nov with a late fee on it on 6 Nov. I shouldn't have to call or email to get this corrected.
Jerold N | Overall ExperienceKeep it up. GRATE Team Work. Thank you. Jesus.
Jesus L | Overall ExperienceI moved out of the storage unit because the facility is too congested with personal storage boxes. They seem to be everywhere and can't find a place to park unless I go early in the morning when it opens. I am a musician and store my gear there every hurricane season. This was my third year using it for 6-7 months. I won't be back.
james b | Overall ExperienceClean and cool
sudel r | Overall ExperienceWould have been excellent with the exception of poor parking and access to storage unit entry and exit. Just a pure nightmare getting in and out and can become a confrontational situation with other tenants. Staff was excellent thou, thanks.
Michael L | Overall ExperienceRent was due 29th could not move out till 30th.refused to pro rate. Facility is crowded and hard to navigate due to parking lot being used for storage. One person stood out as helpful...young man named Eric I think... everyone else was indifferent and not helpful.
Carl F | Overall ExperienceOnly 3 issues. 1. The storage unit that I was told was 10 x 15 is not that size. It’s a lot less. 2. Sold out of units. I wanted 2 more but you people don’t have any more. 3. NO Military discount. WHAT the F——k.
Hunter C | First ImpressionsEveryone at U-Haul from San Tan Valley AZ to U-Haul in North Fort Myers/ Cape Coral, FL has made my super stressful move an easy move once in their hands. My items made it here damage free. Super helpful staff!!!!!!!
hollie L | First ImpressionsFirst, you should be convicted of deceptive advertising. Although you have huge signs advertising $89 a month units, you don’t actually have any for rent and there is a wait list so you won’t have any to rent for the near future. When I rented, I had to take the bigger size for $249 a month (despite your bait and switch ads). The person who rented to me did not explain the card or how to swipe in and swipe out so I had no idea it would alarm if I entered my unit without swiping. While I was waiting, several units alarmed (according to the board) yet no one investigated and when I asked, they said it was common for people to accidentally alarm so they don’t pay any attention. How is that secure? Somehow, I was charged an extra month for my unit and they couldn’t tell me why and said there was no refund available. The aisles in the place are super overcrowded, making it dangerous to drive to the unit. Big boxes are perched precariously, looking like they will fall. The dumpsters were always overflowing, making the place look filthy and unsanitary. There is not enough help. I bought wardrobe boxes but they did not tell me I needed the pole and I had to make another trip back to get them. Overall, it was not a good experience and there is additional training needed for your people.
teresa h | Overall ExperienceIt was very tight to get in and out out of storage and need trash cans inside so we can throw trash away and also I was not happy for paying for a hole month when I empty the unit first week of the month
CHRISTOPHER A | Overall ExperienceThey gave me "peace of mind" during this stressful time.
Linda H | Online Move InI would not recommend this U-Haul storage facility until after they get the driveway area is better organized. It is difficult to navigate as many of the roadways within the facility are blocked with u boxes trucks and trailers.
Renee R | Overall ExperienceKey pads were confusing and directions to entrance could be a better display. The 4 key pads are confusing. Maybe I missed those directions
June F | First ImpressionsParking at this facility is terrible. Not enough space for the amount of equipment they have stored at their facility.
deborah c | Overall ExperienceThe place is a mess to get around. There are storage boxes/trailers/trucks everywhere. There is no clear exit with little room to turn around from the storage area. You can barely get to the storage entrance when other people are there.
Floyd K | Overall ExperienceThe staff was great, even in this hard time they were working their butts off!
CARRIE E | Overall ExperienceCustomer service was great everyone really helpful and takes there time to help, Ask for Tanner or Alicia they were great thanks guys for all your help.
Mandy L | First ImpressionsAlicia is a rock star she is what made going to our unit brighter!
brian f | Overall ExperienceNever answered phones! Never enough help in Ofc! Faculty too crowded. A lot of rain damage. No easy access to unit. Always uhaul boxes and trucks in way. Bugs galore! All my stuff had to be laundered and washed. Roaches everywhere!! I can’t say I would recommend to any one. Very upset! People emptying boxes that had never been covered with uhaul tarps or plastic. Terrible!!
lori l | Overall ExperienceYou have to many uhaul trucks and uboxes all over. Its to hard to park a car and get access to your unit and there are never any charts. This place is the worst.
JENNA E | Overall ExperienceCustomer Service was excellent. I’m very happy.
YAMILE P | First ImpressionsThe website is very slow. The dashboard is very complicated. All the staff I worked with and talk to on the phone were very helpful.
Celia B | Online Move InLiterally everything thing I own got molded in less that a month and when I went to the manager about it she wasn't planning on helping me at all. I will be taking this matter to corporate for sure. The build doesn't have any gutter so water was constantly getting in my unit. If they don't wanna do anything about it they will be hearing from my lawyer very soon. It suck when you move for the first time 16 hours away from home and you lose everything because of poor construction.
JOSHUA E | Overall ExperienceNecesitan más carts, pues a veces todos están ocupados y se pierde mucho tiempo. Por lo demás todo bastante bien. Gracias
ALEJANDRO M | Overall ExperienceHonestly what a mess ! Got a storage online went to go see it and wow. Theres barely anywhere to drive through to access the unit theres wooden crates, trucks, trailer everything absolutely everywhere blocking any potential access to making it easy and nice. The poor staff... there was only two of them working and just completely overwhelmed with the amount of customers they have to wait on. They both did a great job and both very very very nice but they need help two people for this location is in no way working. I rented and moved out the same day because the whole place is so chaotic. Great staff but you might loose them if this is how they have to work everyday. I was amazed to see such a company that has been around this long to see it running a place the way this place was.
Yesenia C | Online Move InThere was U-Haul equipment all around the facility. This does not allow for easy access to the facility.
Donna C | Overall ExperienceThis staff knows how to keep their customers and encourage their return. Facility is perfectly kept, easily accessible, and reasonably priced. The STAFF is the best around. They are highly knowledgeable, accommodating and attend to your needs as a top priority. Very refreshing in the current customer service debacle which so many business are facing. I would definitely recommend this facility.
Karleen W | Overall ExperienceThe people working there were very friendly and fast. The only thing that we were unhappy about was that we didn't know that the storage unit was inside of a building, down 2 halls, and had no air condition. So, we were not prepared for the experience of trying to put everything into the unit. My husband almost had a heartattack. Also, They didn't really explain how much could fit in the unit and ours was way to small which made it more difficult. In the future, i think they shoulld take a person to the unit before checking in to make sure they think they got the right size for their needs.
michelle j | First ImpressionsThe conditions there a very bad there is not enough Staff oh shush you have one staff member that is keeping everything together poor girl is overworked .the storage areas are not properly lit . not enough Cart to use to transfer your stuff Organization is horrible
Dora M | Overall ExperienceYou have congestion in that back alley with people coming in from both directions. There are way to many trucks and trailers and boxes scattered everywhere. Navigation thru that place is horrible. I would not recommend this location to anyone.
jan b | Overall ExperienceUpon our arrival we were told that our reservation would not be honored because it was "first come, first served". When we threatened to call corporate, they found a spot that wasn't to be used until October.
CHRISTINE G | First ImpressionsThe staff went out of their way to help take the stress out of our moving day. We really appreciate all of their help. This is the best U-Haul facility we have ever worked with! Thank you
KELLY J | Overall ExperienceThe U-Haul people in the yard when I drove up to off-load my truck were uniformly rude and unhelpful. For instance, when I asked one man how to get to my storage unit when the only apparent way was clearly blocked by parked cubes, he said "How the ... do I know?" Really, a lesson in customer service wouldn't hurt anybody there.
WILLIAM C | First ImpressionsThe facility and employees were very nice but the set-up of the facility is HORRIBLE. Access to many of the units is through one small corridor that you have to drive into and one end was completely blocked off with storage pods so you can not leave without turning around three-point-turn style. If people are unloading, you are limited in your ability to do a turn-around and whatever you do DO NOT DRIVE A TOW-BEHIND trailer into the area unless you feel confident that you can back it up around cars and storage pods because there is no other way to get out.
ALISON D | First ImpressionsVery hard to get a 26'UHaul out of storage area.
Julie B | Online Move InThe only issue i had is that there was not enough carts for unloading. Recommend to bring own cart for transportation.
Clayton M | First ImpressionsThe woman I worked with was funny and nice but she didn’t give me enough information like how to disarm the storage unit. I set the alarm off 5 times trying to figure out how to disarm. Which was highly frustrating especially when the alarm is a screeching noise. I had to run through the facility back and forth wondering why it kept ringing. And I still do not know how I turned of the alarm. I’m worried for the next time I go for it to happen again so I’m going during open hours but I believe there should be a staff worker round the clock to watch cameras and help.
ANDREA I | First ImpressionsVery friendly and quick to help with any problem!
Carrie E | Online Move InI will always use this U-Haul as long as I'm in the area best I've dealt with yet .
Rebecca w | Overall ExperienceAlana (probably misspelled) was great!
Todd R | First ImpressionsThis place is horrible would not recommend it to anyone
CONNIE S | Overall ExperienceInside the storage facility there is strong odor of urine
patrina m | First ImpressionsThe only issue was trying to load everything on the last day - as there is such limited space and there were several of the boxes on each side and another individual taking up much of one side trying to either load or unload that it was almost impossible to maneuver. The same time there were several semis trying to unload and tempers were flying from various customers. It is a beautiful facility, just needs more space - like the one we were at in Colorado Springs.
Kristine C | Overall ExperienceThe units are very clean and easy to access. I am especially appreciative of the covered loading area in the summer months. The staff there is very friendly and helpful. These units are high and dry and the a/c is more than sufficient.
pamela s | Overall ExperienceAurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.
Dwight C | Overall ExperienceAurora, was our key contact & was instrumental in securing our COMPLETE! customer satisfaction! Aurora is courteous, attentive, & very knowledgeable of your product and services. Aurora is a well-trained professional employee, - that is well-suited to represent the U-haul Company.
Dwight C | Overall ExperienceEverything was ready to move into. Easy access and clean
Michele F | Online Move InThe location I had reserved uhaul gave away really salty about that but this location Alicia was great!
brian f | First ImpressionsThe only problem that we had is there was no one to ANSWER PHONES I CALLED 36 TIMES 5 AND 6 TIMES A DAY TO CANCEL MY STORAGE UNIT FOR OVER A WEEK. IT WOULD GO TO THE 1-800 AND THEY COULD NOT HELP ME AND SAID I had to visit in person or keep trying to call them. I live in GA now and storage unit is in Fl. THEY NEED SOMEONE TO ANSWER PHONES!
judy m | Overall ExperienceVery patient, accommodating, and overall helpful! The entire experience with the storage facility was as pleasant as can be!
BLAINE J | First ImpressionsI was very disappointed i was treated very poorly at Uhaul in North Fort Meyers. ACROSS from Shell factory. Memorial day her name was Allishe not sure. She told me no storage units then I called the 1 800 number. She got me one same location was very friendly. Our air didn't work she told me not her problem. Very rude never go there again. Sprnd lots of money at uhaul moved 2 in 2 months. Never get another penny f my money. Tell everyone I know too. THANKS Connie Smith
CONNIE S | First ImpressionsThe people in N.Ft.Myers were friendly and very helpful.
john s | First ImpressionsNot enough help.I waited over an hour before I waited on.
Gordon M | Overall ExperienceEverything was fantastic except for the silly emails about a valuation that I keep getting about three a day off it’s a little bit of being pestering
charles g | Overall ExperienceNot rating excellent due to the amount of time to get ahold of a live person when calling to discuss billing issues
CAROLYN D | Overall ExperienceNeed more help
Rickie M | First ImpressionsThe receptionist was excellent at helping me with my reservation. Awesome 👌
equinda v | First ImpressionsThe move in was fine. No issues at all. People were friendly and willing to help especially since this is my first experience doing something like this.
KATHY F | First ImpressionsWe turned in our truck on Saturday and then received a call on Monday asking us where it was...I guess they found it since we did not get a call back, but after such a stressful moving experience, it was not a call I wanted to get.
genie s | First ImpressionsKeep up the great work! Thank you!
BENITO P | First ImpressionsThank you for providing excellent service!
Sienna K | First ImpressionsVery friendly lady at the check in. Really great thanks again.
Thomas K | First ImpressionsVery flexible , knowledgeable, & reliable!
Dwight C | First ImpressionsThe manager does a terrific job with keeping everything running smoothly even though she is way way short staffed. And I know they are trying to hire. All of her
Pamela M | Overall ExperienceAllanee (manager) was great!
Sarita m | First ImpressionsThe move out process it easy, however staff took several days to approved my request, I had to drive back to the office to make it happen before I get charged.
Cathryn A | Overall Experiencea second elevator would be nice
Cary G | First ImpressionsI,m truly thankful that U-Haul Storage Facility had a clean and safe storage unit to keep all my households items and memorabilia's in. I would diffidently recommend U-Haul Storage Facility to anyone looking for a storage place. THANK YOU
patricia B | Overall ExperienceWe had our items stored from GA and it was there for 6 months until I finally offloaded in FL. The only negative I found is that the place is too small and compact. They have excessive amount of trucks, trailers, and cars am crammed up and it’s not easy to park or maneuver with tight spaces.
ismael P | Overall ExperienceWorst experience of my life.
MARY K | First ImpressionsThe facility and people were nice. However, your sales team is not fully trained on promotions OR your promotions are misleading. Advertising Free Storage after renting a trailer was wonderful idea. However it should have said Storage UNIT! Trying to clear this up lead me to 140 minutes on hold on the phone talking to four different people until my charge was refunded. Taking over two hours ion hold is unacceptable. But I thank you for refunding our storage fee at U-haul corporate. Also, although we had a reservation number, the facility said they had no reservation. Had to beg for a spot. How can this be? You take a reservation , no problem. But you can't HOLD the reservation. Reminds me of a Seinfeld episode. But it wasn't funny for us.
Javier C | Overall ExperienceAutumn was our check-in person and was FABULOUS! We did ours initially online, but she saw a couple of problems and jumped right in and handled it before we were even aware of it. Nice, newer facility, bright, well-lit, clean, and safe.
Pamela M | First ImpressionsEverything was great , except for the periodic alarm that would go off .Very Ear piercing .
Scott B | Overall ExperienceWhen leaving had to wait in a very long line just to give pic of storage unit. Only one person on duty with no help. Waited 30 minutes, not happy!
susan c | Overall ExperienceLots of bird poop on our vehicle, no deterrents like noise abatement to keep birds away. Metal fence around the "secured" area has been breached in two places, this was reported to the office but not repaired.
Peggy W | Overall ExperienceDid it all online. This is my second unit here. My first one I was missing a lock so I called on the speaker system and they brought it down within 5 minutes. Great service and very nice.
Michele F | Online Move InAlesha was excellent associate. She was knowledgeable and extremely pleasant. She made the experience awesome.
susan c | First ImpressionsOnly negative is the alarms were going off and that was ear splitting, wasn’t us ,don’t know why ....
Scott B | First ImpressionsEasy access and very clean
Michele F | Online Move InNever expected a storage facility to SO CLEAN ! And with Elevators and Restrooms !
martin D | First ImpressionsI could even clean up myself in your bathroom and get ready for the Casino after loading up.
kenneth h | Overall ExperienceEasy process to rent and close the account. All employees were very helpful and kind.
Karleen W | Overall ExperienceThe app told me my fees were paid and it turns out they weren’t due to a glitch in the app. Even though it was a pain in the butt, that is why I terminated my lease. I feel you still owe me the late fees you charged me and won’t use any of your products because of this.
Mark M | Overall ExperienceKept sending me a bill after I called twice to tell them I'd moved everything out & the unit was cleaned. Settled now.
Randle J | Overall ExperienceThe good: The lady that cleans is nice, friendly & does a great job!! The guy that checked us out & the worker that was there were great!! The bad (which definitely outweighs the good): When reserving the U-haul truck, close to a month before going, we were told we could have a storage unit for 1 month free (other places offer this, but, because we got the truck @ U-haul, we decided to go with this one for the convenience & hoped that everything would be like we have had experience with other places we have rented storage with in past. So, we requested a 10 X 20 unit on first floor & told U-haul that we did not want or need a climate controlled unit. Was told did not have 10 X 20 available, but, U-haul would give us 2 10 X10 units beside each other. Really did not want that, but had to have, so took. When got there Oct. 12, 2020, the lady that checked us in (helped us, but, not really friendly), told us we were on third floor with climate control--again, did not want, but, had to have, so took because we were already there with a 26' U-haul truck, another truck full & car full, so had to take--too tired & probably too late to get storage unit somewhere else this late & today anywhere else!! Elevator was WAY TOO SLOW & being on third floor, around the corner, & half-way down hall, made the unpacking TERRIBLY slow--really unhappy about this, but, had to do it. Called U-haul (the 1-800 #) a day or two after all of this & explained situation to the representative, Mary, that we did not get what we wanted at all & felt like a lot of things were wrong & was put on hold while Mary "reached out" to a Manager. When Mary returned, we were told a Manager will get back with us. We are still waiting!!!!!!!...
Phillip K | Overall ExperienceThe covered area over the entrance to the storage facility was very helpful, especially unloading a truck on a rainy day. One area you could improve, the parking lot and access roads were very crowded with trucks and trailers which makes it challenging to drive a truck around your facility.
James R | First ImpressionsAlesha was very helpful. great service. nice personality. Thanks again.
charley f | Overall ExperienceGreat customer satisfaction
JERALD A | First Impressionsrepresentatives were very professional.
Ken B | Overall ExperienceGreat service, employees go above and beyond, highly recommend
Jose V | First ImpressionsNo negative comments.
Gary N | Online Move InKeep it up
Phillip B | First ImpressionsVery clean, staff very helpful, complimentary carts were a huge bonus
Jason B | First ImpressionsVery pleased with U-Haul especially with my move to Florida. Shane was very very helpful and worked with us every step of the way in Florida. I would definitely recommend anyone using the storage facilities since they are well lighted very clean and very secure
MARY H | Overall Experienceeverything was good
BARBARA U | First ImpressionsShane did a great job.
Ken B | First ImpressionsGreat experience, short wait time and helpful staff
Lucille K | First ImpressionsMy reservation was lost and the young man checking me in was not trained well in what he was being asked to do. After going through the reservation process a week earlier I had to do it again and the attendant had trouble typing and asked me the same questions over and over again. The computeR system seemed clumsy to use and attendant couldn’t type very well. I was very frustrated from this circumstance. Then we were not given very good instructions on which card reader you use at the entrance to the facility. Ther are four card readers to use yet only one will work and there was nothing that helped you understand which one to use. It seems to me that the individual filling out the paperwork should take you to the storage room to make sure that all is workding correctly. The whole heck in process was laborious, time consuming and wrought with errors.
david e | First ImpressionsThank you so much for all the convinice of the storage and help when my plans had to be changed do to the chnage in the world =-[[ love the convinice in the U-Pods that you have to offer, WHAT A LIFE SAVER THIS SERVICE IS =-]] I just wish I was able to track where the pod is while it's being tansported.
Charlotte M | Overall ExperienceThe staff really doesnt seem to care about their rental people i went into the office after i filled my recently rented unit to ask a question nonbig deal when i entered my emoloyees in the office all with mask on of course many talking amung themselves two cuustomers looking together in the back of the office not being helped and my self I said hello through my mask and not one person looked up the door makes noise and only one of the two work so that door is known when open. i left because again my question could wait but just NO customer care.
JUAN M | First ImpressionsAwesome service and good prices. Excelent Company. Very dinamic.
Luis R | Overall ExperienceIt,s overall okay. It's overpriced for the space size and if it's secured why do I need to purchase the specific lock. Also the price for insurance is mandatory.
Margui A | Overall ExperienceMy only complaint was that when I was moving things into my storage locker there was a woman with children and a dog and she was not controlling them at all. They were running everywhere and then the dog peed inside the facility. This is not the fault of U-Haul by any means however I wish an employee would have said something to this woman.
Gregory W | First ImpressionsEli and entire staff were amazing. Great customer service!!! (which is a rarity these days).
jodee g | Overall ExperienceGreat service! Excellent staff,
gARY B | Overall ExperienceStorages clean and facilities very well kept at this location, great very friendly staff 5 stars for Nate cool calm under pressure. Thank you and your team for your great customer service.
noris r | First ImpressionsThe staff was very helpful and even allowed me to keep the truck on site overnight giving me peace of mind that my belongings were safe till secured in the storage lockers. Thank you all
howard m | First ImpressionsAwesome RV storage.
DAVID B | Overall ExperienceThe staff were very friendly and helpful and the facilities were awesome!!
COLLEEN B | First ImpressionsThe best we have ever used
Burt H | First ImpressionsYour staff doesn't follow through with your request
KENNETH S | Overall ExperienceOutstanding customer service. Reserved on line. Competent staff. Clear directions. Seems super secure.
Lori S | First ImpressionsThe storage facility access hours should be extended until at least 8 PM I ended my contract early on two units and received no credit for either unit. For 2112, it was ended 5 days early and for 2111 it was ended 15 days early and I believe a credit should be issued since you have the opportunity re-rent the units.
Paul R | Overall ExperienceGreat place to store items. Would use again in the future.
Daniel G | Overall ExperienceEveryone was very helpful and friendly
Robert A | First ImpressionsI had m any issues with payment even though my card was on file, issues with gate card not working, and alarm going off when unit was opened. Management is anything but helpful wouldn't return calls.
Dana L | Overall ExperienceChris was exceptional!
MELISSA G | Overall ExperienceWe have been a U_Haul dealer in Ohio for over 35 years. Great company to work with.
BARBARA U | Overall ExperienceThe boys that got me my truck & storage where phenomenal!
Elizabeth S | First ImpressionsShould have gotten a refund on The unused portion of the rent.
Edward A | Overall ExperienceEli was very helpful and made a special effort to accommodate my special needs. Also Dominic was very helpful.
Wayne J | First ImpressionsClean, safe, neat dry storage and helpful, courteous, professional staff!!
john c | Overall ExperienceThey're great as always
Henry E | Overall ExperienceA fantastic experience, staff is knowledgeable, friendly and helpful. Truck was clean and easy to drive, the storage facility was clean, safe and secure. The woman who cleans the storage building job!
Carl S | Overall ExperienceIt was very helpful and the site was right off the main road and had everything needed on site.
Braden B | Overall ExperienceEverything was good except to many vehicles to get around had to back up to many times.
david c | Overall Experiencethe young man that signed me up and state on my paper that his name is Kent Lewis , i was thinking it was Shane but anyway he was so nice and helpful great employee to have. will be back if needed .
Carrie S | Overall ExperienceStaff were professional and an asset to the company
Tomas R | Overall ExperienceVery clean and nice but some units smell like cat urine.
Josh K | Overall ExperienceCheck in was quick and storage instructions were clear, truck and storage unit both were clean. Would highly recommend this facility to anyone.
Carl S | First ImpressionsGreat service as usual. Highly recommend this place
Henry E | First ImpressionsGreat job by all.
John H | First ImpressionsVery nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yo
steve s | First ImpressionsVery unorganized. Cancelled the same day I rented.
Karrie P | Online Move InThis was a very nice and clean storage facility.
KIM Z | Overall ExperienceI rented a 5x5 unit that had $49.95 on the door. I was charged $59.95 and the bill totaled $75.00. Closed the unit and found a better place. Not happy.
Paula R | Overall ExperienceRent trucks there all the time, Judy is incredible & you always have the truck I need.
Henry E | First ImpressionsI was provided a free month of storage after my one-way move from CA. I only needed it for about a week, but it was nice that Uhaul provided it. Thank you.
Robert S | Overall ExperienceThey were on time & did a great job. It was a complicated move that they made EZ. The 3 amigos make a great team. I'd definitely recommend or use you guys again. Thanks & Happy Holidays
Randle J | First ImpressionsThis is a very nice facility, but some of the employees need to realize that they spend every day there, but new customers haven’t and they shouldn’t assume the customer knows where everything is.
Robert S | First ImpressionsMany options
Bailee B | Overall ExperienceUhaul provided above and beyond customer service. Great customer service and their accommodations overall are second to none. I emphasize my appreciation. Thank you all again, Stefanie Kelting
Stefanie K | Overall ExperienceVery happy with the RV storage service and the helpful people. Would highly recommend if 20 amp service meets your needs.
Diane H | Overall ExperienceVery helpful staff
Joseph C | Overall ExperienceStaff proved to be great assistance, however the security issues need to be addressed. Every time a storage unit was accessed inside the secure building, alarm sounded for 30s. Tech issues w/cards
Timothy Y | Overall ExperienceVery courteous and helpful assistance in booking a storage space .
PETER S | First ImpressionsGreat uhaul location!
Larry G | First ImpressionsEspecially happy to know we had a 4 day leeway time to vacate the locker. We did it in a day, but knowing we had a few extra days was a big relief.
robert m | Overall ExperienceGreat friendly workers
george s | First ImpressionsToo expensive & office never answers their phone- you have to go through the call center that does not relay messages, huge hassle!
Kathleen M | Overall ExperienceEverything was great except not being able to access the big automatic door to get into storage facility after hours.
Bret R | Overall ExperiencePlace was great!
carolyn s | Overall ExperienceWe saw roaches running around.
Steve C | Overall ExperienceGreat location; convenient to our home.
Richard P | Overall ExperienceMiss Judy and Miss Cynthia are the main reason for that place to have a good experience.
Vincent N | First ImpressionsI recently rented a storage unit. The staff is very helpful and courteous. I have used them before and highly recommend them for your hauling and storage needs.
Janice F | First Impressionswe were moving here from indiana,, our storage needs were very short.. our experience with this uhaul storage facility was all it could have been.. thank you
Dan W | Overall ExperienceService was great and Kent was amazing in taking care of our needs.
Jason K | First ImpressionsThe clerk who handled my truck and unit was efficient but rather rude. When I took the last items from my unit, there were large roach type bugs running away. Later we found some in our new home.
stephen a | Overall ExperienceExcellent facility and customer service.
james r | First ImpressionsUHaul was at a convenient location between the home I was selling and the home I was buying.
marjie n | Overall ExperienceGreat place
Victoria Z | Overall ExperienceOne guy at the front was pretty slow and needed assistance with everything, but he must have been new. The other guy was super helpful and made a stressful day better. Overall a good experience.
Roxanne P | First ImpressionsDefinitely a first class operation. Friendly and efficient...especially Judy in the office...and Shane. Trucks are maintained well. Fast check-in and equipment is ready when promised. Highly recommend
Michael B | Overall ExperienceGreat people to do business with!
william b | Overall ExperienceAwesome guys
penny h | First ImpressionsVery clean, well organized facility
Robert B | Overall ExperienceChecking in and out all personal was very professional.
Mose M | First ImpressionsEveryone WAS VERY FRIENDLY AND COURTEOUS and worked in a fast timely manor
Charlotte M | First ImpressionsVery friendly and professional
Tim B | First Impressionsjust crappy
Patsy W | Overall ExperienceWoman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with
Dorothy K | First ImpressionsEthan Bennett was amazing. He was friendly, helpful, and went above and beyond for his customers. He mad our experience a pleasure!
Daniele H | First ImpressionsCourteous and helpful.
Michael K | First ImpressionsStaff was helpful, courteous, friendly. Clean facility.
william b | First ImpressionsB
Chuck H | Overall ExperienceEasy access pleasant staff.
Frank M | Overall ExperienceETHAN...Excellent Customer Service....
Freddy P | Overall ExperienceEasy to deal with!
Lisa C | Overall ExperienceWe hope to come back in the fall Thanks David
DAVID B | Overall ExperienceSlow with check in
John C | First ImpressionsThe H-box service was very well done, but your billing process is a disaster. I was double billed twice, over charged and charged for items with no explanation.
don g | Overall ExperienceSecond time using this storage , very happy!
ROBERT S | Overall ExperienceEverything was fine, but the pricing seems high.
Patricia D | Overall ExperienceI appreciate that the staff gave us access to our U-Haul boxes at our convenience.
Wendy M | Overall ExperienceI honestly did not visit this facility. They just housed my storage box and delivered. The service was very good overall
bill s | Overall ExperienceThe first pick up of my uhaul boxes was great . the pick up & return was not good. the staff did not know what to do. I was charged twice now have to file a claim to get my payment returned to me.
richard b | Overall ExperienceHOPE TO BE BACK IN SEPTEMBER. GREAT PLACE.
BARBARA U | Overall ExperienceI had signed up on-line, checkin went smoothly and efficiently!
ROBERT S | First ImpressionsEverything was great. Never had on complication.
reno b | Overall Experiencedelivery was on their schedule not mine
Ken R | First ImpressionsI found this service to be fast, friendly and professional. I would not hesitate to use them again.
richard t | Overall ExperienceNo problem with this location. Kristen was awesome! But I had many issues overall. reservations were wrong several times, I couldnt track my boxes, charged storage fee when uhaul was late delivering
Kaili I | Overall ExperienceI am very happy with this Uhaul. Returned equipment and also rented space, both very good experiences. I will continue to use Uhaul for my future storage and moving needs.
Robert J | Overall ExperienceThe employees were very friendly and helpful.
MATTHEW A | Overall ExperienceGood service
George V | Overall ExperienceWe received excellent service. Kristen managed our account and was timely, friendly, informative and helpful. We had a superb experience.
Bob T | Overall ExperienceElevators down day I had moved, manager refused to return a call to me Billing was messed up and staff did not no how to correct it. A beautiful place poorly run
Vicki M | Overall ExperienceWe were very pleased with your facility and service. We plan to use this storage again next year. Thank you!
Diane H | Overall ExperienceYour locations need more staffing and the uboxes can be opened with a lock on them by taking out the exposed screws why?
micheal p | Overall ExperienceVery nice clean and safe
Richard Z | Overall ExperienceN/A
Daniel C | Overall ExperienceI have used a lot of storage facilities over the years, but this is by far the best I have encountered. Secure, clean, and all of the staff was cheerful and helpful.
Jody J | Overall ExperienceEveryone was friendly and seemed to enjoy their job. That says a lot for U-Haul.
frank s | Overall ExperienceThe unit was close to our home and we were pleased it was climate controled. I would recommend this location to my friends.
Rebecca M | Overall ExperienceAssociates were very helpful and answered all my questions. The Facilities were very clean and well organized. This is a first class operation and well maintained. Thanks John Goodwin
john g | First ImpressionsNice facility but office staff are not helpful. Really bad experience with a false report of my boat being stolen while I’m out of the country and then no one calls me back. Very stressful situation!
timothy m | Overall ExperienceDependable equipment. Thank you for the confidence and your services.
Anthony M | First ImpressionsFriendly, careful driver!
ed b | Overall Experienceaa
Chad D | Overall ExperienceIt was a pleasure working with such nice, helpful folks. When I ran into a problem with my schedule, they were so accommodating. I will recommend them to all my friends and gym rats.
eileen h | Overall ExperienceI did not visit the facility. I did have a few roaches come out of the bins when I opened them at my home. Maybe spray more often in the facility (recognizing it is Florida!).
Sandra D | Overall ExperienceNo comments
KEVIN S | Overall ExperienceI notice that my "Move-In Date" 12/3/2018 has not been changed. I have called in two times to inform you that I would not be in Fort Myers until sometime in February 2019.
Jack S | ReservationThey walked me through several issues with very little pain.
Timothy B | First ImpressionsIf I could give a 10 star rating, I would do so. The staff, facilities and security are top notch and I highly recommend this U-Haul well above any other. Judy - you are a blessing! Happy holidays!
joe g | Overall ExperienceIt was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real
Rita G | First ImpressionsEasy access and well lit.
Karen D | Overall ExperienceVery accommodating staff and clean buildings
Stephen S | Overall Experiencefriendly staff
gregory s | Overall ExperienceGreat option
Susan P | Overall ExperienceFlexible and knowledgable start. And When You call, somebody answers the phone.
leslie h | Overall ExperienceVery Friendly and Kellie was GREAT..
henrietta d | ReservationI used a ubox and it was great. delivered and picked up on time
Carolyn E | Overall ExperienceExcept for a lengthy ordering process and fumble with computer issues, everything was good, efficient, and friendly.
Elmer H | Overall ExperienceThe movers were very professional. Our account rep we could not get a hold of after the deal was made. We had some changes but he never got back to us. Also the truck was smaller then we needed.
Robert J | ReservationClean Facility, friendly staff, highly recommend!
Chip P | Overall ExperienceThis is the second time I used U-Haul and would use them again. Everything went smooth.
Jack O | Overall ExperienceGood job
kevin r | Overall ExperienceThe parking lot is hard to get to office as trucks are parked double. Service excellent
Christopher D | Overall ExperienceI would recommend this storage place. DJ.
debra j | Overall ExperienceThe staff at this location is friendly and helpful. The storage facilities and grounds are immaculate. Comparable pricing with other storage units in the area. I would definitely recommend!
Mel W | ReservationDid not visit the facility. Had u-box shipped there and delivered. Delivery and pickup of empty was on time and correct. Both women drivers were efficient, pleasant, and proficient at their tasks.
Rosanne B | Overall ExperienceVery clean
Danny d | ReservationAll around great experience!
vaughn s | Overall ExperienceGreat moving experience! Will definitely recommend to our family and friends.
phil j | Overall ExperienceMy u-box was transported from New Jersey to N.Ft Myers facility & stored there for 4 months. I didn’t see the facility, but they contacted me upon arrival, we scheduled a delivery.
George H | Overall ExperienceRight on timr
Rae K | Overall ExperienceThe driver who delivered the u-boxes to our new home was very helpful. She was also very good at her job and very professional.
LYNN B | Overall ExperienceComputers were very slow, but your employees are helpful, polite, and knowledgeable.
Nancy B | ReservationFriendly customer service
Rose D | Overall ExperienceIt was the easiest part of my move so far.
Karen D | Reservation3rd party trucking of uboxes without tracking is a big minus. Unreliable equip. at this location made the loading and unloading of uboxes excruciatingly slow and costly if you have moving help waiting
Timothy r | Overall ExperienceThey handled my U box delivery Kristian was the greatest Very helpful and accommodating She's the best AAA+++
Florence W | Overall ExperienceGreat deal better than the other pod company price. Only thing is staff should know that you have to have a permit for 2 weeks time ($40) in the city of Cape Coral.
Sue S | Overall ExperienceYou billed me after u-boxes we’re already returned and promised me a credit two weeks ago and still no credit
VINCENT C | Overall Experiencethe pricing is almost 90.00 more a month than your competitors. It is a pain to have to remember to stop and swipe the card then go to your storage.
ray b | Overall ExperienceVery friendly and professional staff.
SHAMAR R | Overall ExperienceRented unit 2/27. .got a call on 4/23 that my unit was unlocked. I was told employees walk the halls every day, which was obviously false. Left multiple messages for manager to call me back..waiting
Maria M | Overall ExperienceVery good experience!!...will highly recommend...friendly staff, great facility!
Mike M | Overall ExperienceGood job, Kristen was excellent.
Richard T | Overall ExperienceHad a lot of trouble with security gate when first rented space - the remotes were a nightmare. Worked only 10% of time. inside A? A/C storage a little pricey for what you got.
david s | Overall ExperienceVery smooth and well organized.
ROBERT L | ReservationAppreciated the professionalism shown by the people I spoke with. The drivers were experienced and very thorough. I feel everyone with UHaul treated me very fairly. I would recommend UHaul to all.
Cheryl B | Overall ExperienceExcellent and friendly sevice
Brenda N | Overall ExperienceI did not use storage facility at location. I had a ubox shipped to my home from the location. The driver was professional and courteous. Very pleased. I answered yes to the questions.
Michele O | Overall ExperienceVery difficult to contact the facility. Phone calls go to call center in another state and requests for callback are not honored. Emails are not returned. Multiple RVs broken into or damaged.
Mike S | Overall ExperienceYou have too many card readers at the facility and they are not clearly marked or placed.
Bill T | Overall ExperienceOk
ANDRE N | Overall ExperienceGreat customer service, Nice trucks, moved across the US and never had any problems
Daron P | ReservationCourteous staff
Dylan M | Overall ExperienceI appreciate my Service Representative that assisted me, was very professional, polite, and very knowledgeable. Unfortunately, I am not good with names, but I am sure you can find out who he is.
SHAMAR R | ReservationGreat pleasant hard working crew. Highly recommend!
Lea C | Overall ExperienceYour service is professional, convenient, expeditious with an added benefit of dealing with nice people. Thank you
Robert D | Overall ExperienceWe used U-Haul’s U-Box service twice now and we found the service great - especially Kristen the U-Box delivery specialist.
Ronald K | Overall Experiencen/a
LOURDES F | Overall ExperienceThis was a pretty easy experience overall. All staff were pleasant and helpful.
Linda O | Overall ExperienceSuper nice staff. Very clean storage room and restrooms.. every time I went there the cleaning lady was cleaning. And it smelled really fresh and she was very friendly and very helpful . Thank you!
TAKIYAH F | Overall ExperienceVery friendly and helpful
Rebecca M | Reservationthe staff was excellent and made a stressful time go much smoother
Ron B | Overall ExperienceExceptional customer setvuce
Michael A | Overall ExperienceEverything went very well the employees were very professional and knowledgeable I was in and out twice Same both times great experience.
Ed S | Overall ExperienceMy whole experience with this location was stellar! The staff was very friendly and helpful. All of the details I was able to choose the unit that was right for what I needed. Great experience!
Paula R | Overall ExperienceHi used the uhaul boxes for my move from New York to Florida, The move went great. No damages. Price was right and the service the best. Highly recommend using Uhaul boxes .
Joyce V | Overall ExperienceWe will definitely be using this facility again.
kurt r | Overall ExperienceNo comments
Tina D | ReservationPersonnel were fantastic to work with!
Larry C | Overall ExperienceDid not visit the storage facility, but had boxes delivered by truck to my home. Excellent service by Pam. Thanks.
Matthew G | Overall ExperienceGreat service
Steven S | Overall ExperienceStuff not delivered to correct location
Colleen H | Overall ExperienceGreat
mark b | Overall ExperienceGreat people
Danny d | Overall ExperienceOne pod was double charged and still has not been credited.
Dennis f | Overall ExperienceMost things went well. One of the pods had the liner on backwards but the truck driver, Crystal took it to the local U-haul and had it changed in time for us to unload. Thank you Crystal!
Dennis f | Overall ExperienceMy concern is with the lack of staffing. Although, 3 of the 5 people I've conversed with were polite, 2 were not very helpful. I've continually waited several times I've been in the facility.
Michael H | Overall ExperienceTruck I was assigned broke down. I had to wait for a tow truck, unable to return truck to you until about 9 PM; I couldn't get home til 10 PM = deserve a refund for the inconvenience.
Patricia J | Overall ExperienceEveryone is very friendly and knowledgeable. Everything was clear as to what is required. Would recommend this place.
Deborah K | Overall ExperienceSometimes the wait to talk to a person in the office can be excessive. One more body there would help. Rates and the facility were wonderful as were the people. I expect to return with my RV.
WILLIAM R | Overall Experiencebad pretty bad manager not friendly rude never will go back there. seriously.
marcello f | Overall ExperienceVery professional and friendly staff. Great facility.
thomas b | Overall Experiencegreat service
frank b | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h | Overall ExperienceGreat delivery person (Pam)
joanna j | Overall ExperienceGreat guys to deal with
Eunice B | Overall ExperienceWe had a contract for pods to be guaranteed to be at Fort Myers on a certain date and delivered to residence. They were delivered 3 days late after they lied to us on where pods were.
Julie M | Overall ExperienceThe manager would rather put you on hold after you have been on hold for over 45 minutes with Other Uhaul personnel rather then let you ask them a question
Gillian K | Overall ExperienceThis worked out very well for us, we will be back!
ROBERT S | Overall ExperienceThank you for your help1
Thomas K | Overall ExperienceWe used 2 UBoxes for the final items in our move. One phone call and the UBoxes were scheduled for delivery and pickup. Representative and Driver were courteous and pleasant - great service! Thanks.
Laura P | Overall ExperienceWhile my ubox was delivered, getting through to the scheduling department took well over 30 minutes. Was transferred once or twice and one gentleman answered the phone just hello. Very frustrating.
Dawn S | Overall ExperienceAlthough I supposedly prevented any alarms by using my card to check into the system before I entered, an obnoxious loud alarm always went off when I walked across a certain spot in the hallway.
John S | Overall ExperienceI did not visit the facility myself as I had a moving company assist with picking up my items. The movers did let me know that the facility was nice and the staff was very helpful.
Amber B | Overall Experience