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Charles L.Customer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers
Testimonials From Recent Customers
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The staff was very professional and very attentive which resulted in getting out quick..thank you guys again...
MANUEL C.Nada
Victor B.Need more employees waited for 25 mins just to return the haul as there was only 2 people working
Wesley B.One person working multiple customers, trucks backed up and no where to move. One person working had an attitude and was very rude and obviously very stressed out that they were the only one there. Seemed like a free for all customers parking everywhere no one could get out
ROBERT G.Everything went very smoothly
Michael V.This time was the best yet. No improvement needed.
gracie D.Absolutely fantastic experience. The truck was immaculate, the staff was incredibly kind and accommodating. Renting from this location took the stress out of my move. I highly reccomend renting from this location.
MICHELE B.Nothing. The agent that helped me was awesome.
Kurt E.Autumn was our check-in person and was FABULOUS! We did ours initially online, but she saw a couple of problems and jumped right in and handled it before we were even aware of it. Nice, newer facility, bright, well-lit, clean, and safe.
Pamela M. | First ImpressionsStore personnel, delivery drivers, and phone operators all excellent! The problems were with the website. It is clunky. Easy to pay money but difficult to find my contract unless you send it to me. I uploaded pictures and instructions for delivery when that task was sent to me, and nobody could find them. Also, better to overestimate deliveries and pick-ups or give a window more in line with the driver's schedule than tell everyone 10-2. My 2 cents.
Judith B.Took almost a month to receive my belongings when I was told it would take a week. Also, tried to call the 800 number numerous times and was on hold for hours and never got to speak to a representative. I used to rent uhaul equipment at my store in the Florida Keys and never had this much trouble with the company. I don't know what happened to Uhaul, but customer service is non existent! I am extremely displeased with the whole experience. If I had known it would take this long to receive my belongings, I would have rented a truck or a trailer or gone to another company that provides better service. Hire more customer service representatives and have a more extensive and involved training for your employees as your customer's time is valuable and should not have to spend hours on hold waiting for someone to answer their call.
Jennifer K.There was animal hair everywhere in vehicle. Definitely not cleaned out. I was wanting specific details about condition expectation and person first helping me couldn't explain details just general.
Liila W.Both places were amazing, fast & friendly
MELISSA B.Everything was great , except for the periodic alarm that would go off .Very Ear piercing .
Scott B. | Overall ExperienceVery Satisfied.
EDWARD P.Went smooth.
ROBIN J.They where very friendly and quick in getting me on the road!
Scott S.After a glitch, the staff worked hard to correct the problem and I was very happy with my experience
RANDOLPH L.The moving experience itself was the worse it has ever been and I have used U-Boxes in the past. The origination location held onto the household goods for over 8 days before ever looking for a driver. Then when the product arrived I only knew because I made a call to confirm. This is not a reflection of Fort Myers since you got the product to me as quick as you could so thank you for making the end of the process move quickly. Last note is almost all product shifted in transport. Not typical since I used all U-Haul boxes for packing which cube out your units pretty perfectly.
Stanley Y.My only concern at this point is that I just noticed that when I returned the trailer I got an email with a charge of 24.44$ and I see in my account a uhaul transaction with 48.88$ not sure why I'm been charged twice. If that doesn't changed I will contact the uhaul dealer.
ROBERTO E.Had trouble uploading photos of my dl in the app had to go inside . But overall good experience. Friendly staff took care of everything
RANDALL L.Customer service was awesome!
Chris K.Awesome experience from start to finish. Great communication with the entire UHaul team!
Carole C.Be sure to remind customer to collect all options they ordered along with rental (tiedowns, blankets or dolly). I was already on the road when I realized the 12 furniture pads weren't in the truck. My fault for not checking And assuming they would have it inside. They nicely adjusted the price of the rental after I noted I didn't have furniture pads. All in all, a great experience.
BONNIE I.Have more staff to assist people, had ten people in front of me at 9:15,if not for Alicia it could have been a bad experience. Alicia was doing a great job and us a credit to your company. Other employees also did a great job.
keith F.Everyone her was amazing
MICHAEL L.When leaving had to wait in a very long line just to give pic of storage unit. Only one person on duty with no help. Waited 30 minutes, not happy!
susan c. | Overall ExperienceCharge the right amount that was quoted and answer the phone. I have 3 charges showing up on my account and no one has answered the phone when. I call. No call back either.
Francisco M.The lady at the counter was very nice and helpful. It's great to have an employee like her.
Terry G.Great service. Everyone from the call center to the amazing women who delivered the boxes and their really cool forklift driving skills were wonderful.
Paul C.Our pick up of our loaded boxes was not on the contracted date. It was a day late. Upon calling I found out somehow that we hadn't been scheduled to be picked up. Corporate had to step in, because communication with the North Ft. Myers traffic department was less than customer friendly. Not sure what happened but I wasted 2 1/2 hours on the phone trying to get it fixed. Hopefully my destination time and service is a bit smoother.
Jeffrey P.Had no problems at all. Very nice people
KAY B.Was early to drop off and at wrong location but the handle my return with professionalism
Eladio A.Nothing! I had outstanding customer service! Best U-Haul store that I have ever visited. :)
STEFA P.No issues very accommadating.
kim K.My overall experience was great with Florida getting to me and the communication was awesome. Once the container arrived in Illinois UHAUL CUSTOMER SERVICE & COMMUNICATION WAS HORRIBLE. My company relocate me 1 or 2 x a year I will never ever use UBOX to leave from Illinois .m, don't call to complain because your complaint will go unconcerned...
Alfreda H.Lots of bird poop on our vehicle, no deterrents like noise abatement to keep birds away. Metal fence around the "secured" area has been breached in two places, this was reported to the office but not repaired.
Peggy W. | Overall ExperienceBetter communication with the people and the desk and the people checking in the trucks!
JESSEP A.NICE TO SEE THE TRUCK MOP AND CLEANED. DIDN'T LIKE THAT THE PERSON AT THE DROP OFF BROUGHT TRUCK BACK A DAY EARLY AND CHARGED ME FUEL OF $12.75 AND DIDN'T SAY ANYTHING TO ME. I DID TELL HIM FUEL WAS WRONG AT PICKUP. AND PROBLEM WITH FRONT END AND TIRES WITH VIBRATION IN WHEEL ON HIGHWAY.
KENNETH M.Great customer service and I would definitely recommend using them.
STEPHEN L.The women in the office were very helpful and knowledgeable about the equipment. I will definitely be back to rent from this U haul location.
Barbara K.I exclusively use this location because the customer service is very good they are fast and make it an easy process to rent a truck
todd F.I highly recommend u- haul service was outstanding.
Barbara L.Good and courteous service.
JOSE R.We reserved a truck a week before we needed it, for the SOUTH Ft. Myers location. Two hours before we were to pick it up I received a phone call from UHaul telling me they didn't have any trucks until the next day. We had to drive 25 minutes further to pick up the van we ultimately rented. The manager would not give us a break on the extra mileage we incurred.
John S.Friendly front desk people.
CHRISTOPHER A.Nothing. people were excellent
KENNETH P.Very friendly and helpful, definitely recommend this place.
SEPHORA B.Check tire inflation and condition prior to rental
Warren L.Shorter lines
Peter S.Clean vehicle and proper service maintenance before rental
GEORGES M.Did it all online. This is my second unit here. My first one I was missing a lock so I called on the speaker system and they brought it down within 5 minutes. Great service and very nice.
Michele F. | Online Move InNothing. Every thing went perfect. We were always kept in the loop with emails and texts. Gracias
Ar Dette jerald G.Great thanks
Chris E.Alesha was excellent associate. She was knowledgeable and extremely pleasant. She made the experience awesome.
susan c. | First ImpressionsEverything was great! I will use the UBOX again if I move in the future!
tonya H.I was to pick up the truck and trailer at 3:00 PM. I was there, but the truck was not ready, nor was the trailer. I had to wait an hour while they got everything ready. The 26 foot truck smelled from cigarette smoke, and was the harshest riding vehicle I've ever driven. The fuel gauge read just over a half tank but the paperwork showed it was 3/4 full. I will never rent from U-haul again.
Julius H.I believe if something is not broken then don't fix it. The staff there is very professional, experienced, knowledgeable and super friendly... If I need to rent anything and Uhual on Cleveland Ave has it, that's where I will take my business to.
NEREIDA B.Excellent service. Extremely helpful and demonstrated flexibility in our changing circumstances. Great suggestions, and very clear about what to expect. The help was very much appreciated.
Colette B.Perhaps a bit more time spent explaining the cell phone stuff to us older folks. My guy was great and helped a lot.
JOHN M.Everything went very well! Couldn't be happier!
H B.Everything was great and staff very polite and friendly.
John P.The oil light came on. I only needed it for an hour, so not a big problem. We left a purse in the Van. When I went back I was told the same Van was out there(not yet cleaned) An employee went with me to check, purse wasn't in there. Well I tracked the phone & followed the app to the area where it was. In a UHaul van(obviously the one I had rented-that had not been cleaned out. The driver said they had reported it to UHaul. I'm just glad to have it back. Nit a great experience all around. If they had gone into the Van when I returned it, this could have all been avoided.
Jade S.Over charged me! Not happy!!
Michael C.The red hair girl there was very nice and help. I had fun teasing and tormenting her while she was getting things ready. I have been in business for 35 years it's good to have somebody like you at your counter greeting customers.
Steven L.Only negative is the alarms were going off and that was ear splitting, wasn’t us ,don’t know why ....
Scott B. | First ImpressionsEasy access and very clean
Michele F. | Online Move InNever expected a storage facility to SO CLEAN ! And with Elevators and Restrooms !
martin D. | First ImpressionsI could even clean up myself in your bathroom and get ready for the Casino after loading up.
kenneth h. | Overall ExperienceEasy process to rent and close the account. All employees were very helpful and kind.
Karleen W. | Overall ExperienceThe app told me my fees were paid and it turns out they weren't due to a glitch in the app. Even though it was a pain in the butt, that is why I terminated my lease. I feel you still owe me the late fees you charged me and won't use any of your products because of this.
Mark M. | Overall ExperienceKept sending me a bill after I called twice to tell them I'd moved everything out & the unit was cleaned. Settled now.
Randle J. | Overall ExperienceThe good: The lady that cleans is nice, friendly & does a great job!! The guy that checked us out & the worker that was there were great!! The bad (which definitely outweighs the good): When reserving the U-haul truck, close to a month before going, we were told we could have a storage unit for 1 month free (other places offer this, but, because we got the truck @ U-haul, we decided to go with this one for the convenience & hoped that everything would be like we have had experience with other places we have rented storage with in past. So, we requested a 10 X 20 unit on first floor & told U-haul that we did not want or need a climate controlled unit. Was told did not have 10 X 20 available, but, U-haul would give us 2 10 X10 units beside each other. Really did not want that, but had to have, so took. When got there Oct. 12, 2020, the lady that checked us in (helped us, but, not really friendly), told us we were on third floor with climate control--again, did not want, but, had to have, so took because we were already there with a 26' U-haul truck, another truck full & car full, so had to take--too tired & probably too late to get storage unit somewhere else this late & today anywhere else!! Elevator was WAY TOO SLOW & being on third floor, around the corner, & half-way down hall, made the unpacking TERRIBLY slow--really unhappy about this, but, had to do it. Called U-haul (the 1-800 #) a day or two after all of this & explained situation to the representative, Mary, that we did not get what we wanted at all & felt like a lot of things were wrong & was put on hold while Mary "reached out" to a Manager. When Mary returned, we were told a Manager will get back with us. We are still waiting!!!!!!!...
Phillip K. | Overall ExperienceThe covered area over the entrance to the storage facility was very helpful, especially unloading a truck on a rainy day. One area you could improve, the parking lot and access roads were very crowded with trucks and trailers which makes it challenging to drive a truck around your facility.
James R. | First ImpressionsAlesha was very helpful. great service. nice personality. Thanks again.
charley f. | Overall ExperienceGreat customer satisfaction
JERALD A. | First Impressionsrepresentatives were very professional.
Ken B. | Overall ExperienceGreat service, employees go above and beyond, highly recommend
Jose V. | First ImpressionsNo negative comments.
Gary N. | Online Move InKeep it up
Phillip B. | First ImpressionsVery clean, staff very helpful, complimentary carts were a huge bonus
Jason B. | First ImpressionsVery pleased with U-Haul especially with my move to Florida. Shane was very very helpful and worked with us every step of the way in Florida. I would definitely recommend anyone using the storage facilities since they are well lighted very clean and very secure
MARY H. | Overall Experienceeverything was good
BARBARA U. | First ImpressionsShane did a great job.
Ken B. | First ImpressionsGreat experience, short wait time and helpful staff
Lucille K. | First ImpressionsMy reservation was lost and the young man checking me in was not trained well in what he was being asked to do. After going through the reservation process a week earlier I had to do it again and the attendant had trouble typing and asked me the same questions over and over again. The computeR system seemed clumsy to use and attendant couldn't type very well. I was very frustrated from this circumstance. Then we were not given very good instructions on which card reader you use at the entrance to the facility. Ther are four card readers to use yet only one will work and there was nothing that helped you understand which one to use. It seems to me that the individual filling out the paperwork should take you to the storage room to make sure that all is workding correctly. The whole heck in process was laborious, time consuming and wrought with errors.
david e. | First ImpressionsThank you so much for all the convinice of the storage and help when my plans had to be changed do to the chnage in the world =-[[ love the convinice in the U-Pods that you have to offer, WHAT A LIFE SAVER THIS SERVICE IS =-]] I just wish I was able to track where the pod is while it's being tansported.
Charlotte M. | Overall ExperienceThe staff really doesnt seem to care about their rental people i went into the office after i filled my recently rented unit to ask a question nonbig deal when i entered my emoloyees in the office all with mask on of course many talking amung themselves two cuustomers looking together in the back of the office not being helped and my self I said hello through my mask and not one person looked up the door makes noise and only one of the two work so that door is known when open. i left because again my question could wait but just NO customer care.
JUAN M. | First ImpressionsAwesome service and good prices. Excelent Company. Very dinamic.
Luis R. | Overall ExperienceIt,s overall okay. It's overpriced for the space size and if it's secured why do I need to purchase the specific lock. Also the price for insurance is mandatory.
Margui A. | Overall ExperienceMy only complaint was that when I was moving things into my storage locker there was a woman with children and a dog and she was not controlling them at all. They were running everywhere and then the dog peed inside the facility. This is not the fault of U-Haul by any means however I wish an employee would have said something to this woman.
Gregory W. | First ImpressionsEli and entire staff were amazing. Great customer service!!! (which is a rarity these days).
jodee g. | Overall ExperienceGreat service! Excellent staff,
gARY B. | Overall ExperienceStorages clean and facilities very well kept at this location, great very friendly staff 5 stars for Nate cool calm under pressure. Thank you and your team for your great customer service.
noris r. | First ImpressionsThe staff was very helpful and even allowed me to keep the truck on site overnight giving me peace of mind that my belongings were safe till secured in the storage lockers. Thank you all
howard m. | First ImpressionsAwesome RV storage.
DAVID B. | Overall ExperienceThe staff were very friendly and helpful and the facilities were awesome!!
COLLEEN B. | First ImpressionsThe best we have ever used
Burt H. | First ImpressionsYour staff doesn't follow through with your request
KENNETH S. | Overall ExperienceOutstanding customer service. Reserved on line. Competent staff. Clear directions. Seems super secure.
Lori S. | First ImpressionsThe storage facility access hours should be extended until at least 8 PM I ended my contract early on two units and received no credit for either unit. For 2112, it was ended 5 days early and for 2111 it was ended 15 days early and I believe a credit should be issued since you have the opportunity re-rent the units.
Paul R. | Overall ExperienceGreat place to store items. Would use again in the future.
Daniel G. | Overall ExperienceEveryone was very helpful and friendly
Robert A. | First ImpressionsI had m any issues with payment even though my card was on file, issues with gate card not working, and alarm going off when unit was opened. Management is anything but helpful wouldn't return calls.
Dana L. | Overall ExperienceChris was exceptional!
MELISSA G. | Overall ExperienceWe have been a U_Haul dealer in Ohio for over 35 years. Great company to work with.
BARBARA U. | Overall ExperienceThe boys that got me my truck & storage where phenomenal!
Elizabeth S. | First ImpressionsShould have gotten a refund on The unused portion of the rent.
Edward A. | Overall ExperienceEli was very helpful and made a special effort to accommodate my special needs. Also Dominic was very helpful.
Wayne J. | First ImpressionsClean, safe, neat dry storage and helpful, courteous, professional staff!!
john c. | Overall ExperienceThey're great as always
Henry D. | Overall ExperienceA fantastic experience, staff is knowledgeable, friendly and helpful. Truck was clean and easy to drive, the storage facility was clean, safe and secure. The woman who cleans the storage building job!
Carl S. | Overall ExperienceIt was very helpful and the site was right off the main road and had everything needed on site.
Braden B. | Overall ExperienceEverything was good except to many vehicles to get around had to back up to many times.
david c. | Overall Experiencethe young man that signed me up and state on my paper that his name is Kent Lewis , i was thinking it was Shane but anyway he was so nice and helpful great employee to have. will be back if needed .
Carrie S. | Overall ExperienceStaff were professional and an asset to the company
Tomas R. | Overall ExperienceVery clean and nice but some units smell like cat urine.
Josh K. | Overall ExperienceCheck in was quick and storage instructions were clear, truck and storage unit both were clean. Would highly recommend this facility to anyone.
Carl S. | First ImpressionsGreat service as usual. Highly recommend this place
Henry D. | First ImpressionsGreat job by all.
John H. | First ImpressionsVery nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yo
steve s. | First ImpressionsVery unorganized. Cancelled the same day I rented.
Karrie P. | Online Move InThis was a very nice and clean storage facility.
KIM Z. | Overall ExperienceI rented a 5x5 unit that had $49.95 on the door. I was charged $59.95 and the bill totaled $75.00. Closed the unit and found a better place. Not happy.
Paula R. | Overall ExperienceRent trucks there all the time, Judy is incredible & you always have the truck I need.
Henry D. | First ImpressionsI was provided a free month of storage after my one-way move from CA. I only needed it for about a week, but it was nice that Uhaul provided it. Gracias.
Robert S. | Overall ExperienceThey were on time & did a great job. It was a complicated move that they made EZ. The 3 amigos make a great team. I'd definitely recommend or use you guys again. Thanks & Happy Holidays
Randle J. | First ImpressionsThis is a very nice facility, but some of the employees need to realize that they spend every day there, but new customers haven’t and they shouldn’t assume the customer knows where everything is.
Robert S. | First ImpressionsMany options
Bailee B. | Overall ExperienceUhaul provided above and beyond customer service. Great customer service and their accommodations overall are second to none. I emphasize my appreciation. Thank you all again, Stefanie Kelting
Stefanie K. | Overall ExperienceVery happy with the RV storage service and the helpful people. Would highly recommend if 20 amp service meets your needs.
Diane H. | Overall ExperienceVery helpful staff
Joseph C. | Overall ExperienceStaff proved to be great assistance, however the security issues need to be addressed. Every time a storage unit was accessed inside the secure building, alarm sounded for 30s. Tech issues w/cards
Timothy Y. | Overall ExperienceVery courteous and helpful assistance in booking a storage space .
PETER S. | First ImpressionsGreat uhaul location!
Larry G. | First ImpressionsEspecially happy to know we had a 4 day leeway time to vacate the locker. We did it in a day, but knowing we had a few extra days was a big relief.
robert m. | Overall ExperienceGreat friendly workers
george s. | First ImpressionsToo expensive & office never answers their phone- you have to go through the call center that does not relay messages, huge hassle!
Kathleen M. | Overall ExperienceEverything was great except not being able to access the big automatic door to get into storage facility after hours.
Bret R. | Overall ExperiencePlace was great!
carolyn s. | Overall ExperienceWe saw roaches running around.
Steve C. | Overall ExperienceGreat location; convenient to our home.
Richard P. | Overall ExperienceMiss Judy and Miss Cynthia are the main reason for that place to have a good experience.
Vincent N. | First ImpressionsI recently rented a storage unit. The staff is very helpful and courteous. I have used them before and highly recommend them for your hauling and storage needs.
Janice F. | First Impressionswe were moving here from indiana,, our storage needs were very short.. our experience with this uhaul storage facility was all it could have been.. thank you
Dan W. | Overall ExperienceService was great and Kent was amazing in taking care of our needs.
Jason K. | First ImpressionsThe clerk who handled my truck and unit was efficient but rather rude. When I took the last items from my unit, there were large roach type bugs running away. Later we found some in our new home.
stephen a. | Overall ExperienceExcellent facility and customer service.
james r. | First ImpressionsUHaul was at a convenient location between the home I was selling and the home I was buying.
marjie n. | Overall ExperienceGreat place
Victoria Z. | Overall ExperienceOne guy at the front was pretty slow and needed assistance with everything, but he must have been new. The other guy was super helpful and made a stressful day better. Overall a good experience.
Roxanne P. | First ImpressionsDefinitely a first class operation. Friendly and efficient...especially Judy in the office...and Shane. Trucks are maintained well. Fast check-in and equipment is ready when promised. Highly recommend
Michael B. | Overall ExperienceGreat people to do business with!
william b. | Overall ExperienceAwesome guys
penny h. | First ImpressionsVery clean, well organized facility
Robert B. | Overall ExperienceChecking in and out all personal was very professional.
Mose M. | First ImpressionsEveryone WAS VERY FRIENDLY AND COURTEOUS and worked in a fast timely manor
Charlotte M. | First ImpressionsVery friendly and professional
Tim B. | First Impressionsjust crappy
Patsy W. | Overall ExperienceWoman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with
Dorothy K. | First ImpressionsEthan Bennett was amazing. He was friendly, helpful, and went above and beyond for his customers. He mad our experience a pleasure!
Daniele H. | First ImpressionsCourteous and helpful.
Michael K. | First ImpressionsStaff was helpful, courteous, friendly. Clean facility.
william b. | First ImpressionsB
Chuck H. | Overall ExperienceEasy access pleasant staff.
Frank M. | Overall ExperienceETHAN...Excellent Customer Service....
Freddy P. | Overall ExperienceEasy to deal with!
Lisa C. | Overall ExperienceWe hope to come back in the fall Thanks David
DAVID B. | Overall ExperienceSlow with check in
John C. | First ImpressionsThe H-box service was very well done, but your billing process is a disaster. I was double billed twice, over charged and charged for items with no explanation.
don g. | Overall ExperienceSecond time using this storage , very happy!
ROBERT S. | Overall ExperienceEverything was fine, but the pricing seems high.
Patricia D. | Overall ExperienceI appreciate that the staff gave us access to our U-Haul boxes at our convenience.
Wendy M. | Overall ExperienceI honestly did not visit this facility. They just housed my storage box and delivered. The service was very good overall
bill s. | Overall ExperienceThe first pick up of my uhaul boxes was great . the pick up & return was not good. the staff did not know what to do. I was charged twice now have to file a claim to get my payment returned to me.
richard b. | Overall ExperienceHOPE TO BE BACK IN SEPTEMBER. GREAT PLACE.
BARBARA U. | Overall ExperienceI had signed up on-line, checkin went smoothly and efficiently!
ROBERT S. | First ImpressionsEverything was great. Never had on complication.
reno b. | Overall Experiencedelivery was on their schedule not mine
Ken R. | First ImpressionsI found this service to be fast, friendly and professional. I would not hesitate to use them again.
richard t. | Overall ExperienceNo problem with this location. Kristen was awesome! But I had many issues overall. reservations were wrong several times, I couldnt track my boxes, charged storage fee when uhaul was late delivering
Kaili I. | Overall ExperienceI am very happy with this Uhaul. Returned equipment and also rented space, both very good experiences. I will continue to use Uhaul for my future storage and moving needs.
Robert J. | Overall ExperienceThe employees were very friendly and helpful.
MATTHEW A. | Overall ExperienceGood service
George V. | Overall ExperienceWe received excellent service. Kristen managed our account and was timely, friendly, informative and helpful. We had a superb experience.
Bob T. | Overall ExperienceElevators down day I had moved, manager refused to return a call to me Billing was messed up and staff did not no how to correct it. A beautiful place poorly run
Vicki M. | Overall ExperienceWe were very pleased with your facility and service. We plan to use this storage again next year. ¡Gracias!
Diane H. | Overall ExperienceYour locations need more staffing and the uboxes can be opened with a lock on them by taking out the exposed screws why?
micheal p. | Overall ExperienceVery nice clean and safe
Richard Z. | Overall ExperienceN/C
Daniel C. | Overall ExperienceI have used a lot of storage facilities over the years, but this is by far the best I have encountered. Secure, clean, and all of the staff was cheerful and helpful.
Jody J. | Overall ExperienceEveryone was friendly and seemed to enjoy their job. That says a lot for U-Haul.
frank s. | Overall ExperienceThe unit was close to our home and we were pleased it was climate controled. I would recommend this location to my friends.
Rebecca M. | Overall ExperienceAssociates were very helpful and answered all my questions. The Facilities were very clean and well organized. This is a first class operation and well maintained. Thanks John Goodwin
john g. | First ImpressionsNice facility but office staff are not helpful. Really bad experience with a false report of my boat being stolen while I'm out of the country and then no one calls me back. Very stressful situation!
timothy m. | Overall ExperienceDependable equipment. Thank you for the confidence and your services.
Anthony M. | First ImpressionsFriendly, careful driver!
ed b. | Overall Experienceaa
Chad D. | Overall ExperienceIt was a pleasure working with such nice, helpful folks. When I ran into a problem with my schedule, they were so accommodating. I will recommend them to all my friends and gym rats.
eileen h. | Overall ExperienceI did not visit the facility. I did have a few roaches come out of the bins when I opened them at my home. Maybe spray more often in the facility (recognizing it is Florida!).
Sandra D. | Overall ExperienceNo comments
KEVIN S. | Overall ExperienceI notice that my "Move-In Date" 12/3/2018 has not been changed. I have called in two times to inform you that I would not be in Fort Myers until sometime in February 2019.
Jack S. | ReservaciónThey walked me through several issues with very little pain.
Timothy B. | First ImpressionsIf I could give a 10 star rating, I would do so. The staff, facilities and security are top notch and I highly recommend this U-Haul well above any other. Judy - you are a blessing! Happy holidays!
joe g. | Overall ExperienceIt was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real
Rita G. | First ImpressionsEasy access and well lit.
Karen D. | Overall ExperienceVery accommodating staff and clean buildings
Stephen S. | Overall Experiencefriendly staff
gregory s. | Overall ExperienceGreat option
Susan P. | Overall ExperienceFlexible and knowledgable start. And When You call, somebody answers the phone.
leslie h. | Overall ExperienceVery Friendly and Kellie was GREAT..
henrietta d. | ReservaciónI used a ubox and it was great. delivered and picked up on time
Carolyn E. | Overall ExperienceExcept for a lengthy ordering process and fumble with computer issues, everything was good, efficient, and friendly.
Elmer H. | Overall ExperienceThe movers were very professional. Our account rep we could not get a hold of after the deal was made. We had some changes but he never got back to us. Also the truck was smaller then we needed.
Robert J. | ReservaciónClean Facility, friendly staff, highly recommend!
Chip P. | Overall ExperienceThis is the second time I used U-Haul and would use them again. Everything went smooth.
Jack O. | Overall ExperienceGood job
kevin r. | Overall ExperienceThe parking lot is hard to get to office as trucks are parked double. Service excellent
Christopher D. | Overall ExperienceI would recommend this storage place. DJ.
debra j. | Overall ExperienceThe staff at this location is friendly and helpful. The storage facilities and grounds are immaculate. Comparable pricing with other storage units in the area. I would definitely recommend!
Mel W. | ReservaciónDid not visit the facility. Had u-box shipped there and delivered. Delivery and pickup of empty was on time and correct. Both women drivers were efficient, pleasant, and proficient at their tasks.
Rosanne B. | Overall ExperienceVery clean
Danny d. | ReservaciónAll around great experience!
vaughn s. | Overall ExperienceGreat moving experience! Will definitely recommend to our family and friends.
phil j. | Overall ExperienceMy u-box was transported from New Jersey to N.Ft Myers facility & stored there for 4 months. I didn't see the facility, but they contacted me upon arrival, we scheduled a delivery.
George H. | Overall ExperienceRight on timr
Rae K. | Overall ExperienceThe driver who delivered the u-boxes to our new home was very helpful. She was also very good at her job and very professional.
LYNN B. | Overall ExperienceComputers were very slow, but your employees are helpful, polite, and knowledgeable.
Nancy B. | ReservaciónFriendly customer service
Rose D. | Overall ExperienceIt was the easiest part of my move so far.
Karen D. | Reservación3rd party trucking of uboxes without tracking is a big minus. Unreliable equip. at this location made the loading and unloading of uboxes excruciatingly slow and costly if you have moving help waiting
Timothy r. | Overall ExperienceThey handled my U box delivery Kristian was the greatest Very helpful and accommodating She's the best AAA+++
Florence W. | Overall ExperienceGreat deal better than the other pod company price. Only thing is staff should know that you have to have a permit for 2 weeks time ($40) in the city of Cape Coral.
Sue S. | Overall ExperienceYou billed me after u-boxes we’re already returned and promised me a credit two weeks ago and still no credit
VINCENT C. | Overall Experiencethe pricing is almost 90.00 more a month than your competitors. It is a pain to have to remember to stop and swipe the card then go to your storage.
ray b. | Overall ExperienceVery friendly and professional staff.
Willie d H. | Overall ExperienceRented unit 2/27. .got a call on 4/23 that my unit was unlocked. I was told employees walk the halls every day, which was obviously false. Left multiple messages for manager to call me back..waiting
Maria M. | Overall ExperienceVery good experience!!...will highly recommend...friendly staff, great facility!
Mike M. | Overall ExperienceGood job, Kristen was excellent.
Richard T. | Overall ExperienceHad a lot of trouble with security gate when first rented space - the remotes were a nightmare. Worked only 10% of time. inside A? A/C storage a little pricey for what you got.
david s. | Overall ExperienceVery smooth and well organized.
ROBERT L. | ReservaciónAppreciated the professionalism shown by the people I spoke with. The drivers were experienced and very thorough. I feel everyone with UHaul treated me very fairly. I would recommend UHaul to all.
Cheryl B. | Overall ExperienceExcellent and friendly sevice
Brenda N. | Overall ExperienceI did not use storage facility at location. I had a ubox shipped to my home from the location. The driver was professional and courteous. Very pleased. I answered yes to the questions.
Michele O. | Overall ExperienceVery difficult to contact the facility. Phone calls go to call center in another state and requests for callback are not honored. Emails are not returned. Multiple RVs broken into or damaged.
Mike S. | Overall ExperienceYou have too many card readers at the facility and they are not clearly marked or placed.
Bill T. | Overall ExperienceOk
ANDRE N. | Overall ExperienceGreat customer service, Nice trucks, moved across the US and never had any problems
Daron P. | ReservaciónCourteous staff
Dylan M. | Overall ExperienceI appreciate my Service Representative that assisted me, was very professional, polite, and very knowledgeable. Unfortunately, I am not good with names, but I am sure you can find out who he is.
Willie d H. | ReservaciónGreat pleasant hard working crew. Highly recommend!
Lea C. | Overall ExperienceYour service is professional, convenient, expeditious with an added benefit of dealing with nice people. Gracias
Robert D. | Overall ExperienceWe used U-Haul’s U-Box service twice now and we found the service great - especially Kristen the U-Box delivery specialist.
Ronald K. | Overall Experiencen/a
LOURDES F. | Overall ExperienceThis was a pretty easy experience overall. All staff were pleasant and helpful.
Linda O. | Overall ExperienceSuper nice staff. Very clean storage room and restrooms.. every time I went there the cleaning lady was cleaning. And it smelled really fresh and she was very friendly and very helpful . ¡Gracias!
TAKIYAH F. | Overall ExperienceVery friendly and helpful
Rebecca M. | Reservaciónthe staff was excellent and made a stressful time go much smoother
Ron B. | Overall ExperienceExceptional customer setvuce
Michael A. | Overall ExperienceEverything went very well the employees were very professional and knowledgeable I was in and out twice Same both times great experience.
Ed S. | Overall ExperienceMy whole experience with this location was stellar! The staff was very friendly and helpful. All of the details I was able to choose the unit that was right for what I needed. Great experience!
Paula R. | Overall ExperienceHi used the uhaul boxes for my move from New York to Florida, The move went great. No damages. Price was right and the service the best. Highly recommend using Uhaul boxes .
Joyce V. | Overall ExperienceWe will definitely be using this facility again.
kurt r. | Overall ExperienceNo comments
Tina D. | ReservaciónPersonnel were fantastic to work with!
Larry C. | Overall ExperienceDid not visit the storage facility, but had boxes delivered by truck to my home. Excellent service by Pam. Thanks.
Matthew G. | Overall ExperienceGreat service
Steven S. | Overall ExperienceStuff not delivered to correct location
Colleen H. | Overall ExperienceGreat
mark b. | Overall ExperienceGreat people
Danny d. | Overall ExperienceOne pod was double charged and still has not been credited.
Dennis for Helen H. | Overall ExperienceMost things went well. One of the pods had the liner on backwards but the truck driver, Crystal took it to the local U-haul and had it changed in time for us to unload. Thank you Crystal!
Dennis for Helen H. | Overall ExperienceMy concern is with the lack of staffing. Although, 3 of the 5 people I've conversed with were polite, 2 were not very helpful. I've continually waited several times I've been in the facility.
Michael H. | Overall ExperienceTruck I was assigned broke down. I had to wait for a tow truck, unable to return truck to you until about 9 PM; I couldn't get home til 10 PM = deserve a refund for the inconvenience.
Patricia Jo K. | Overall ExperienceEveryone is very friendly and knowledgeable. Everything was clear as to what is required. Would recommend this place.
Deborah K. | Overall ExperienceSometimes the wait to talk to a person in the office can be excessive. One more body there would help. Rates and the facility were wonderful as were the people. I expect to return with my RV.
WILLIAM R. | Overall Experiencebad pretty bad manager not friendly rude never will go back there. seriously.
marcello f. | Overall ExperienceVery professional and friendly staff. Great facility.
thomas b. | Overall Experiencegreat service
frank b. | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h. | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h. | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h. | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h. | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h. | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h. | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h. | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h. | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h. | Overall ExperienceWe were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!
roy h. | Overall ExperienceGreat delivery person (Pam)
joanna j. | Overall ExperienceGreat guys to deal with
Eunice B. | Overall ExperienceWe had a contract for pods to be guaranteed to be at Fort Myers on a certain date and delivered to residence. They were delivered 3 days late after they lied to us on where pods were.
Julie M. | Overall ExperienceThe manager would rather put you on hold after you have been on hold for over 45 minutes with Other Uhaul personnel rather then let you ask them a question
Gillian K. | Overall ExperienceThis worked out very well for us, we will be back!
ROBERT S. | Overall ExperienceThank you for your help1
Thomas K. | Overall ExperienceWe used 2 UBoxes for the final items in our move. One phone call and the UBoxes were scheduled for delivery and pickup. Representative and Driver were courteous and pleasant - great service! Thanks.
Laura P. | Overall ExperienceWhile my ubox was delivered, getting through to the scheduling department took well over 30 minutes. Was transferred once or twice and one gentleman answered the phone just hello. Very frustrating.
Dawn S. | Overall ExperienceAlthough I supposedly prevented any alarms by using my card to check into the system before I entered, an obnoxious loud alarm always went off when I walked across a certain spot in the hallway.
John S. | Overall ExperienceI did not visit the facility myself as I had a moving company assist with picking up my items. The movers did let me know that the facility was nice and the staff was very helpful.
Amber B. | Overall Experience