Customer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers

6,315 comentarios

16901 N Cleveland Ave   North Fort Myers, FL 33903
(north of the Shell factory)

(239) 567-9179

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(239) 567-9179

16901 N Cleveland Ave
North Fort Myers, FL 33903
(north of the Shell factory)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

The representative was very helpful and understood my needs, thanks.

DELROY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

Very helpful and courteous. I was in and out extremely quickly with absolutely no issues. I wish we could have had the same experience picking up the trailer.

Nikolas C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat R. 
Clasificación:
5.0

The reason I would NOT recommend this location is because the office staff attitude. She was extremely rude and has been the 3 times I rented from this location. She clearly doesn't like her job and shouldn't take it out on paying customers. Your system in place which is her using her cell phone for check in/out doesn't work well.

Keri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Excellent as always

EVERETTE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherman J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Elisa A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith P. 
Clasificación:
3.0

The drivers license picture online was a problem both times. It would not allow for a good picture within the rectangle. Then once I got it to work it made me do it again there again which was a problem again getting a good pic of license.

Bobbi T. 
Clasificación:
4.0

El cliente no dejó un comentario.

joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Flor S.  |  First Impressions 
Clasificación:
4.0

Made a reservation at De Bonas store in Cape Coral, FL. The truck was not returned on time. U haul sent me to ACE Hardware. In NFt. Myers. They only take credit cards... I only had cash. Then I was sent to a bigger u haul location on 41 in N. Ft. Myers, FL. They were able to accommodate my request. Get me in a truck. I had been looking for a 10 ft. Truck. From noon till almost 4 pm. To say it was inconvenient is not the right word Everyone at u haul....from the store employees to Customer Service over the phone were very helpful. I hope my frustration did not convey into me being mad. I sure wasn't. Things happen. I am in the Healthcare industry ( Customer Service) I know how things can go south quick.

Elizabeth C. 
Clasificación:
2.0

Many times there is so many items around the building and lot you cannot get in and out, especially with a trailer and in tow. Impossible situation that made me change storage facilities.

Wesley D.  |  Overall Experience 
Clasificación:
5.0

Very proffecinal.

Rob J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T. 
Clasificación:
5.0

Na

John B. 
Clasificación:
3.0

Check in/return was tedious due to not nearly enough employees. I backed the trailere in, unhooked myself, and went to office and was given green light, and”Thank you” from manager. Staff was courteous even though they were severely overworked.

Larry D. 
Clasificación:
5.0

Everyone was professional courteous, nice and very helpful. The experience was nice. Everything was clean well explained and easy to use. I had no trouble with the trailer during travel.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia K. 
Clasificación:
5.0

Keep up the great customer service!

Carmen S. 
Clasificación:
3.0

The only complaint I have with the storage location is the amount of space to park. Several times that I went to either drop off or pick up something from my storage you cannot get through because people are parking too close to each other on both sides of the aisle and you cannot pass by.

NANCY M.  |  Overall Experience 
Clasificación:
4.0

I am a returning customer

john a.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

brenda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell L. 
Clasificación:
2.0

Your staff acted like they couldn't care less to be there. It was just a paycheck to them. Often conducting themselves in a unprofessional manner. I've moved to store rite storage and the difference is night and day

Gabriel G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred T. 
Clasificación:
5.0

This was the best uhaul experience I've ever had.

Rebecca F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

The inside service rep and outside team were great! The entire process from pick-up to return was smooth and easy. We have leased enclosed trailers and now an open trailer from UHaul and are glad to know this facility is clean, convenient and reasonable for us.

ROB L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda T. 
Clasificación:
5.0

When we had placed a reservation with the location on colonial by wlagreens they were very disrespectful and so nonprofessiona. This location AMAZING VERY SWEET,VERY PROFESSIONAL, very OUTGOING they make you feel welcome.. 10 Stars on my book… thank you so much for all your help and the staff

Jhony H. 
Clasificación:
5.0

Great location! Staff was very helpful and had everything organized and in order, nice and clean, they even helped me with the fuel from pick up because it would have been $130 and charged me $100… not even their fault they did it because they have great customer service. Still not happy about having to pay the additional $100 because the pick up location was in such chaos.

PHILIP D. 
Clasificación:
3.0

El cliente no dejó un comentario.

gary d.  |  First Impressions 
Clasificación:
5.0

Everything was great.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy K. 
Clasificación:
1.0

I had a reservation that I did not cancel and while in was late picking up (cause I didn't know when my help would come) they have my truck to someone else. When I came to pick it up I found out I didn't have a truck and the person I dealt with was very rude and not at all willing to help me find a new truck. It was another coworker that suggested a cargo van, so I accepted. We took multiple trips in the cargo van and weren't finished moving. Upon return of the cargo van I asked if a truck could be available the following day and was able to take a truck the size I'd originally reserved, at my expense. Very unhappy about this moving experience and it created a lot of issues for those who were willing to help me move.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY M.  |  Overall Experience 
Clasificación:
5.0

It was a great experience I didn't really see any negativity there

LARRY J. 
Clasificación:
5.0

The staff was very professional and helped me solve my problems.. great service

Christopher E. 
Clasificación:
1.0

Every experience I have ever had with U Haul has been a disaster. I don't know what made me think this would be any different. I reserved a 5x8 cargo trailer from the Kernel Cir. location in Fort Myers. Then a day before I was to pick it up there was a "free upgrade" to a 6x12.No big deal,except when I got there to pick it up they said they had none. That I had to go to the N. Cleveland Ave. location to pick up. When I got there, the reservation number had changed, and the bill was going to be $100 more. I spent an hour on the phone with the first location to work it out. Then it turns out they did have a 5x8 which is what I ordered to begin with. That, alone was a cluster enough. That night I went to leave on my trip, and the trailer lights didn't work. It took your roadside assistance over 3 1/2 hours to come to fix the issue. As I traveled the lights kept going out...over, and over. I kept changing fuses in my vehicle just to make it work. Finally, I ended up driving from NY to VT with NO lights on the back. What a piece of garbage. I will NEVER use U Haul again. You all should be ashamed of yourselves for renting people the WORST equipment. You should be more aware that people are traveling with your equipment which means it should be in excellent working order when you rent it to people.

Joseph M. 
Clasificación:
4.0

The only complaint I have, and it's really not "a complaint", is that the charges on my credit card would be automatic, depending on how long I kept the unit. This was not explained to me, up front. But not really a complaint.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward N.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SIMON P. 
Clasificación:
5.0

Was never notified when the box arrived then I called and arrange to have the box taken out of storage and set out for the following day and was not taken care of I also went to rent a unit to put everything in and I was charged 14 times for one unit and then was credited the 14 times and everybody blamed each other corporate office do U-Haul location was not very satisfied with your service.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Val B. 
Clasificación:
5.0

We needed to store our cargo trailer. Staff provided all information and made the whole experience quick and easy

Becky C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel T. 
Clasificación:
4.0

No issues with pick up or drop off. Had an issue with the truck leaking in a rainstorm and getting a few things wet to include a mattress.

Andrew S. 
Clasificación:
5.0

This location has it all. Staff made the drop off about as easy as it gets.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam R. 
Clasificación:
4.0

Pro-Rate things. Pay for what you use. You would re rent it if you could. That's my 2 cents.

Landon R. 
Clasificación:
5.0

As always excellent service.

Ed M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken N. 
Clasificación:
5.0

Friendly Quick n Easy

Gary D. 
Clasificación:
5.0

Keep up the good work give me a job lol

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla O. 
Clasificación:
5.0

Staff made it very easy to return my equipment.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
5.0

I have rented several u-haul trucks from this location in years past & have found it to consistently offer the best service of any u-haul location ever. The trucks are always clean & in good working order & the whole property is spotless. This time around let me compliment their front desk representative Elisie & their check-in representative Ivan â€" both of these employees are friendly, efficient, & obviously quite knowledgeable about their jobs. Thank everyone for me. Sincerely, James Turner â€" Ft Myers.

JAMES T. 
Clasificación:
5.0

Everything is fine

Everette T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan V. 
Clasificación:
5.0

Another person to help checkout rentals. Many people in line asking questions and the staff was doing their best to answer those questions but it held the line up.

Eric V. 
Clasificación:
5.0

The truck smelled like something dead was in it. Perhaps a dead animal in the engine since it rained a lot. But that should've been checked before renting out. However, i always go to this location since the service is outstanding, and this is the first time that I had an issue.

Jasmin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
1.0

No comments

Maria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joel A. 
Clasificación:
5.0

Staff was Great!

Jodie B. 
Clasificación:
3.0

Explain fees and how when you submitted credit card it it is pending-then you have to pay; later, Alsp,n equipment had to be picked up at 2 different locations.*truck and .ramp hauler cart)

Floris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

They were very busy, but we still received good customer service! Equipment was in good shape! I recently rented from another company and the truck was a piece of junk...GO UHAUL every time and you won't be disappointed.

Kim B. 
Clasificación:
3.0

El cliente no dejó un comentario.

jeanette J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
4.0

Very satisfied with the entire process and the customer service.

KEN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN P. 
Clasificación:
5.0

The yard staff needs better wi-fi so they take and transmit the photos quickly

Stacy P. 
Clasificación:
5.0

We didn't go inside but the outside is beautiful, very impressive.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emery K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne M. 
Clasificación:
5.0

Great service. Very professional. Always prompt. I highly recommend this UHaul Dealer.

Randy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

The employees were very professional, and friendly.

james c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELINA H.  |  First Impressions 
Clasificación:
2.0

Way to expensive. Great facility and staff but value was lost due to high cost

Dan T.  |  Overall Experience 
Clasificación:
2.0

There were no lights on the 2nd floor where my items were stored. I was not informed of this until I arrived in the building. Finding my unit in the dark was next to impossible and I went around wandering the floor, losing track of the people who came up after me in my party. I wandered alone in the dark for 20 minutes, it was basically a scene out of a horror movie, trying to echo locate the people helping me move. As a young women, I did not appreciate this experience. When speaking with the person on the intercom to ask if there was a light switch, or why the lights weren't working, the person who answered was rude and curt, and told us the lights were working in the rest of the building like that mattered considering my unit was on the floor that was without lights. Although we did find out that the lights were down due to a lightning strike, Not even the emergency lights were on. The person offered no help and basically said, deal with it. An offer to move the unit or bring up a flashlight would have made this a better experience. I have returned a week later, and the lights are still not fixed, there is only one small light placed per corridor with some having none at all. I am still having to use the flashlight on my phone to even see inside my unit, and it is still terrifyingly dark.

Rachael S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

yatnier h.  |  First Impressions 
Clasificación:
5.0

Met all my needs and very efficient and polite people. Thanks William

william a.  |  Overall Experience 
Clasificación:
5.0

Muy bueno en todos los sentidos

Henry P.  |  Overall Experience 
Clasificación:
3.0

When I moved my stuff out I found cockroaches!

Susan G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY M.  |  First Impressions 
Clasificación:
5.0

Our only issue was that we had a reservation for a 10 x 10 but when we went to the facility, all they had on the ground floor was a 10 x 15, which we accepted and will likely keep for several months until our new house is ready. We were hoping to pay $144+ per month instead of $239+ per month but we are NOT moving storage units even if a 10 x 10 becomes available, it's too much work for senior citizens. On a positive note, everyone we dealt with at U-Haul throughout this process was very pleasant and our rental truck ran flawlessly. We appreciate the free upgrade to a larger truck as well as the first month free on the storage unit. Customer Service was great!

Banks W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miriam C.  |  First Impressions 
Clasificación:
2.0

This facility is under staffed … Long lines, slow service, zero parking and large commercial trucks taking up the entire parking lot. The keycard never works and the facility is poorly lit. I feel for the staff as they are over worked. This place could be so much better if someone would figure out how to organize it.

Andrew F.  |  Overall Experience 
Clasificación:
3.0

Never received a free lock

William A.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

James P.  |  Overall Experience 
Clasificación:
5.0

Everything at the facility was great, however the computer system really screwed me. I have a existing unit there and needed another so I went online to put another one on hold and the next day the reservation was gone and unit size was no longer available.

Alfred C.  |  First Impressions 
Clasificación:
5.0

Rep forgot to inspect and close our account after we had moved out causing us t o be billed in error. Another had to go to our unit to confirm a D cred our account.

steve s.  |  Overall Experience 
Clasificación:
5.0

It was an excellent place to store my RV I was there for many years. One of the reasons is diesel fuel prices, I got a good price for my RV so I sold it. Maybe when the stupid economy gets back to the way it should be i'll get another RV and I'll contact you again.

tom h.  |  Overall Experience 
Clasificación:
5.0

The pretty red head that waited 0n me was very knowledgeable and courteous.

william a.  |  First Impressions 
Clasificación:
5.0

Very nice people

GEORGE B.  |  First Impressions 
Clasificación:
5.0

Alanee, the store manager at the North Ft Myers location, was very helpful and professional during each of our encounters. The front desk staff was also helpful and courteous.

DALE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yasmin C.  |  Overall Experience 
Clasificación:
4.0

Very nice facility and staff but pricing is too high.

Jeff A.  |  Overall Experience 
Clasificación:
5.0

Personal amable

Eric T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LEONARD K.  |  First Impressions 
Clasificación:
4.0

Only issue I take is with thee accessibility of the storage unit where the cars pull in. There was usually only 1 way in and same way out and pulling a trailer to get out really was bad. They either had signs saying do not enter for alternatives or they had the roadways block with boxes and trailers and vans. Makes it horrible to just drive up to the loading entrance for loading ad and unloading. You should provide clear drive paths at both ends of the storage facility allowing vehicles a clear ingress and egress possibilities.

Todd G.  |  Overall Experience 
Clasificación:
1.0

When we got to my unit the AC building doors were not working. Only the single door and it was left wide open. An associate was walking by and I asked about the doors. She barely acknowledged me and said what can I do about them, they're broke , someone's coming Monday! as she obviously was more interested in her cigarette and didn't want to be bothered My question is why was It even rented to me without letting me of the problem. I have all antiques in the unit so to say I don't feel comfortable would be an understatement. Very very disappointed Patricia Gillen

Patti G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

Awesome place to store your toys. Very friendly staff and reasonably priced.

DAVID B.  |  Overall Experience 
Clasificación:
3.0

Access was tough at times due to the confined space for vehicles. Also not enough provided carts. The elevator broke down too much.

Jared R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wesley D.  |  First Impressions 
Clasificación:
5.0

GOODO EXPEREIENCE

BARBARA U.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dwayne T.  |  First Impressions 
Clasificación:
5.0

Very nice place Staff was ready to help I want to let everyone there know keep the good work

Herchelle D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S.  |  Overall Experience 
Clasificación:
1.0

I will tell everyone NEVER to go to this place. They are rude and disrespectful.

jon v.  |  Overall Experience 
Clasificación:
3.0

Staff we very friendly and helpful and together with a clean facility would have been easy to recommend the location. The issues are not with the location, had reserved 2 storage units one on the 1st floor and the other on 2nd floor. When I arrived was told there was no units available on the 1st floor. Only once I became insistent did the team go and find a unit. This is the 2nd occurrence when reservation was made with U-Haul and there was an issue. Generally the U-Haul website is slow to navigate.

Bruce A.  |  First Impressions 
Clasificación:
5.0

Excelente

kevin d.  |  Overall Experience 
Clasificación:
5.0

Overall 6 stars if 6 stars was available

Edward P.  |  First Impressions 
Clasificación:
4.0

At times moving containers blocked access to get in to the storage units.

Deborah S.  |  Overall Experience 
Clasificación:
4.0

Very clean

john s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M.  |  Overall Experience 
Clasificación:
5.0

Everything was great!!

Eric R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shirley g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lori c.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

John D.  |  Overall Experience 
Clasificación:
5.0

Women waiting on me was very professional and extremely patient. Phone was constantly ringing and she handled it along with me like a champ.

Frank D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce B.  |  Overall Experience 
Clasificación:
5.0

Was a very good experience and would rent a unit from you in the future should the need arise.

michael h.  |  Overall Experience 
Clasificación:
2.0

Hello, The facility is good but the staff in the office all are really really rudest, nobody is friendly there. Gracias

massimo c.  |  Overall Experience 
Clasificación:
5.0

I had to arrange temporary storage for personal belongings long distance from Toronto Canada because of COVID. I had NO IDEA how to organize this but the office staff was extremely helpful and walked me through the process so within a half hour I had a storage space ready to have my neighbour store my things on my behalf. Thank You! Jim

James L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alissa P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tera R.  |  First Impressions 
Clasificación:
3.0

The property is a chaotic mess...difficult to drive any vehicle through. The alarm(s) go off when entering a unit...whether you enter your code or not (no big tho). Unit given fit my needs well. One female staffer is very rude, intrusive and condsending. My agent was pleasant. As if any of this is considered...the norm

William R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

don m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark r.  |  Overall Experience 
Clasificación:
3.0

Understaffed Too humidity in storage

benjamin g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmaine T.  |  Overall Experience 
Clasificación:
5.0

Great service

Christine M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H.  |  Overall Experience 
Clasificación:
5.0

Only issue I had was the lot was so full it was difficult to even enter with the trailer in tow to unload. They need to clear out a designated path for all hours.

Todd G.  |  First Impressions 
Clasificación:
3.0

Always alarms going off in the building I figured with a b and a card or a code to get in the building that it was a 24-hour access but that wasn't the case I was charged for locks that I found out that was supposed to just come with the unit mind you I've got multiple units my rental truck had cockroaches in it so now I have to worry about anything getting into my new place besides those issues it was an okay building I would definitely say as far as temperature wise in the Boudin was not too great they have young teenagers God help them at work for them but most of the part that are lazy

KENJI J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  First Impressions 
Clasificación:
5.0

The only issue is that vehicle access to the entrance of the facility is difficult and often very tight. Also, cart access can be challenging, a couple times one or two families used all 5 of the carts and I had to carry my items, not ideal

Susan C.  |  Overall Experience 
Clasificación:
2.0

The roadways & drive through areas are too congested with all the storage boxes everywhere. Many times I was trying to leave & had to wait for large trucks to get out of the way. Also there are only 2 flatbed dollies & 2 mattress dollies? On weekends I had to wait many times to obtain a dolly since it was busy. Then, after sweeping the storage unit, could not find a trash can anywhere to dispose of the sweepings. Overall, not happy with your storage facility.

Bryan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnamarie J.  |  Overall Experience 
Clasificación:
5.0

Ref #4: I had to wait awhile to have my lock cut off. It would have been nice if more than 1 person could have done it.

mary anne q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAUNP H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

robert j.  |  Overall Experience 
Clasificación:
2.0

1-Friendly but overworked staff. I was to pick up the van at 10am. I arrived 9:50. The line was out the door. One person at register. This was crazy! I waiting on line over an hour for a reserved van. You need more people in your busy days Saturday and Sunday. My entire day was delayed because of this. 2- i reserved online with my debit card. After and hour on line i was told the cannot take debit cards. Where were the signs? The notices? Let people be prepared. Dont surprise them with new information especially after waiting an hour on line.

Lisa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher V.  |  Overall Experience 
Clasificación:
5.0

Lady was very Nice and polite and efficient

Gloria G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra J.  |  Online Move In 
Clasificación:
3.0

We rented a 10x15 a couple weeks ago then I ordered a 5x10 the day we were supposed to move in. The website offered the 5x10 but said nothing about a waiting list. We knew we needed 2 units so we thought we were good. The facility didn't have the smaller unit nor did any other facility in the area. Now I was driving around with stuff in a truck that I didn't have a place for and the truck needed to be returned 12 hours later. My thoughts Uhaul should update there website so units ONLY available are offered for rent. Otherwise truck ran great, tow dolly worked great. I would have liked to kept my business with Uhaul considering how much money I've spent with them in the last month.

SHAUNP H.  |  First Impressions 
Clasificación:
2.0

I had 1 box left, and my lock to install. Access denied; re-signed at both boxes and access granted - but neither the sliding doors nor swinging would open. Customer service connected me to 'emergency - fire/police'. We played that several times - the 3rd time I requested to the rep staying on the line during transfer and it didn't! Connecting says 30-40min wait; 10mins after 7pm was the time. That was after reserving with Blake, not getting the online site to accept some info, then repeating almost everything again inside the N.FM location. Not a stellar beginning!

Craig D.  |  First Impressions 
Clasificación:
5.0

My cashier/clerk was great friendly and professional.She knew what she was doing and although the store was slammed she handled everything so well.I stayed patient and with a positive attitude so everything turned out great.

melvina w.  |  Overall Experience 
Clasificación:
2.0

Kinda disappointed me, broken moving cart things/very few, no dollies, no information about anything.

Kayli B.  |  First Impressions 
Clasificación:
5.0

I just have to say since I have gotten the storage the staff has given me amazing service and hospitality. I checked in my truck today and Autumn was great. She explained to me all about the check in process of return the truck. Autumn made it such and easy process and I was off to my appointment in no time! Thanks to Autumn I will use this U-Haul location again.

GUSTAVO M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob G.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff. Will be renting another unit in the near future.

Richard S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james m.  |  Overall Experience 
Clasificación:
3.0

Pobre acseso

EDMANUEL L.  |  Overall Experience 
Clasificación:
3.0

I moved out on 31 Oct and notified the front desk. Still received a bill for Nov with a late fee on it on 6 Nov. I shouldn't have to call or email to get this corrected.

Jerold N.  |  Overall Experience 
Clasificación:
5.0

Keep it up. GRATE Team Work. Thank you. Jesus.

Jesus L.  |  Overall Experience 
Clasificación:
3.0

I moved out of the storage unit because the facility is too congested with personal storage boxes. They seem to be everywhere and can't find a place to park unless I go early in the morning when it opens. I am a musician and store my gear there every hurricane season. This was my third year using it for 6-7 months. I won't be back.

james b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy M.  |  First Impressions 
Clasificación:
5.0

Clean and cool

sudel r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron L.  |  Overall Experience 
Clasificación:
4.0

Would have been excellent with the exception of poor parking and access to storage unit entry and exit. Just a pure nightmare getting in and out and can become a confrontational situation with other tenants. Staff was excellent thou, thanks.

Michael L.  |  Overall Experience 
Clasificación:
3.0

Rent was due 29th could not move out till 30th.refused to pro rate. Facility is crowded and hard to navigate due to parking lot being used for storage. One person stood out as helpful...young man named Eric I think... everyone else was indifferent and not helpful.

Carl F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

June F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LJUDMILA B.  |  Online Move In 
Clasificación:
3.0

Only 3 issues. 1. The storage unit that I was told was 10 x 15 is not that size. It's a lot less. 2. Sold out of units. I wanted 2 more but you people don't have any more. 3. NO Military discount. WHAT the F--k.

Hunter C.  |  First Impressions 
Clasificación:
5.0

Everyone at U-Haul from San Tan Valley AZ to U-Haul in North Fort Myers/ Cape Coral, FL has made my super stressful move an easy move once in their hands. My items made it here damage free. Super helpful staff!!!!!!!

hollie L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

jacqueline d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PETERJ P.  |  First Impressions 
Clasificación:
3.0

First, you should be convicted of deceptive advertising. Although you have huge signs advertising $89 a month units, you don't actually have any for rent and there is a wait list so you won't have any to rent for the near future. When I rented, I had to take the bigger size for $249 a month (despite your bait and switch ads). The person who rented to me did not explain the card or how to swipe in and swipe out so I had no idea it would alarm if I entered my unit without swiping. While I was waiting, several units alarmed (according to the board) yet no one investigated and when I asked, they said it was common for people to accidentally alarm so they don't pay any attention. How is that secure? Somehow, I was charged an extra month for my unit and they couldn't tell me why and said there was no refund available. The aisles in the place are super overcrowded, making it dangerous to drive to the unit. Big boxes are perched precariously, looking like they will fall. The dumpsters were always overflowing, making the place look filthy and unsanitary. There is not enough help. I bought wardrobe boxes but they did not tell me I needed the pole and I had to make another trip back to get them. Overall, it was not a good experience and there is additional training needed for your people.

teresa h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B.  |  Online Move In 
Clasificación:
3.0

It was very tight to get in and out out of storage and need trash cans inside so we can throw trash away and also I was not happy for paying for a hole month when I empty the unit first week of the month

CHRISTOPHER A.  |  Overall Experience 
Clasificación:
5.0

They gave me "peace of mind" during this stressful time.

Linda H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin H.  |