Comentarios del cliente para U-Haul Moving & Storage of Cape Coral and North Fort Myers

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Cape Coral and North Fort Myers

Grado total:

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JIM G. en

Grado:

Great customer service. Will be a repeat customer @ this location

ADAM K. en

Grado:

El cliente no dejó un comentario.

colleen d. en

Grado:

Keep up the good work!

bob p. en

Grado:

Nothing

CONNIE H. en

Grado:

El cliente no dejó un comentario.

victor m. en

Grado:

El cliente no dejó un comentario.

Steven D. en

Grado:

Awesome staff! Friendly Quick clean smooth stress free operation.

larry s. en

Grado:

Do your job no matter how hot is outside

Mose M. en

Grado:

Checking in and out all personal was very professional.

Charlotte M. en

Grado:

Everyone WAS VERY FRIENDLY AND COURTEOUS and worked in a fast timely manor

Suzanne P. en

Grado:

El cliente no dejó un comentario.

mark p. en

Grado:

U haul is always great. I rent trucks often. The North Fort Myers location is fast, well organized , very professional. I think its the best U Haul location in the Fort Myers area.

JIM G. en

Grado:

Good customer service

MICHAEL B. en

Grado:

El cliente no dejó un comentario.

christopher c. en

Grado:

Hire people who care everyone was rude and not helpful at all. Maybe they all had a bad day at once I just hope they some of us need help.

JOHN A. en

Grado:

Staff was amazing

Glenn S. en

Grado:

El cliente no dejó un comentario.

Jeffrey T. en

Grado:

El cliente no dejó un comentario.

Steven D. en

Grado:

El cliente no dejó un comentario.

Cherish S. en

Grado:

review all my notes in the file as I called customer service and will be calling again this morning. VERY NOT HAPPY.................. the person who loaded the trailer and drove it up front for us did not check the ratchet straps or he would of seen the one was rusted completely and was not working. he also did not show us how to drop the side fender to be able to load and unload the car easier. the tie downs were not secured and flapping on the trailer the whole drive over.

Ross T. en

Grado:

Spoke to someone with customer service to extend the rental. She said there would be no additional charge to extend the rental, yet we were charged for 2 days at the local store when we returned the truck at time of store opening.

Concepcion M. en

Grado:

Excellent customer service. My favorite place to rent any uhaul vehicle and equipment. Thanks for the great service.

Tamara H. en

Grado:

The associates were friendly, knowledgeable and extremely helpful.

Byron M. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

Great experience with working with Kristen for the delivery of our 7 Uboxes from Ft Myers to Naples went very well. Kristen was caring and efficient. I felt so relieved of my fears that this would not go well but it was a smooth experience. Just talking with her on the phone I believed the delivery would go well. The Livermore California location can use some help. I think they are just overwhelmed. Maybe need more staff. Our furniture and stuff arrived safely but the cloths smell musty. Some things are being discarded. Hopefully UHaul will switch to something other than the plywood containers

Jeffrey K. en

Grado:

El cliente no dejó un comentario.

Tim B. en

Grado:

Very friendly and professional

Patsy W. en

Grado:

just crappy

James G. en

Grado:

El cliente no dejó un comentario.

Dorothy K. en

Grado:

Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with

Judy H. en

Grado:

As a customer, this location was Awesome. They did what they needed to do and helped me out of a tough situation. Great customer services.

Madelene G. en

Grado:

El cliente no dejó un comentario.

Daniele H. en

Grado:

Ethan Bennett was amazing. He was friendly, helpful, and went above and beyond for his customers. He mad our experience a pleasure!

James M. en

Grado:

El cliente no dejó un comentario.

Jim G. en

Grado:

I would give them a good rating because they were helpful in getting my bill corrected. Very nice people.

Craig Y. en

Grado:

El cliente no dejó un comentario.

Ashley C. en

Grado:

It might be easier to fuel if the paperwork states what type of fuel you want the vehicles to use.

patrick c. en

Grado:

El cliente no dejó un comentario.

Ulises C. en

Grado:

El cliente no dejó un comentario.

VERNON N. en

Grado:

El cliente no dejó un comentario.

Felix C. en

Grado:

El cliente no dejó un comentario.

Stephanie M. en

Grado:

The only issue we had was it was very hard to unlock the cab doors. You really had to joggle the key to find it's sweet spot. Scared us a few times that we were locked out. Overall though, it was a great truck and worked perfectly to help us move.

mike l. en

Grado:

El cliente no dejó un comentario.

Richard C. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

Constantlt check your reservation because ours was changed without any notification

Janet H. en

Grado:

El cliente no dejó un comentario.

Marcellus S. en

Grado:

El cliente no dejó un comentario.

JEROME W. en

Grado:

Very friendly and accommodating. One of the Best!

Nitisha B. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

Greg T. en

Grado:

The representative must have been brand new to Uhaul. I'm surprised he was left unsupervised with clients. On many occasions the sign up process was stopped while awaiting help from a manager to do data entry. Locations great but an employee can be frustrating sometime. Whatever

bernadette d. en

Grado:

It’s a great place.....super nice people

Michael K. en

Grado:

Courteous and helpful.

patrick c. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

The person that delivered and picked up the u boxes were fantastic. this part get 6 stars. The billing dept gets a negative 1. I was sent an invoice on the 17th for storage that I did not have and never approved. These charges were charged on the 14th. Who will resolve this first Uhaul or Attorney general?

william b. en

Grado:

Staff was helpful, courteous, friendly. Clean facility.

Yanira C. en

Grado:

Thank you Judy!! She was Awesome!

Dana B. en

Grado:

This was not my location of choice but was told to drive 25 miles to it or cancel. I was promised $50 credit and a verification email but never received email, don't know if I received credit. Tire blew out after 3 hours of driving, makes me wonder if it was properly inflated. I am disgusted with U Haul and don't think I will ever use again.

Shawn A. en

Grado:

El cliente no dejó un comentario.

Eddy r. en

Grado:

No

john s. en

Grado:

as long as you never ever do a reservation online and call directly to a location uhaul is a company to use. if you need to do a reservation online go with a different company. stay away.

Adam B. en

Grado:

Poor trained personnel,with 40 min waiting time to pickup. Even failure in the computer system.

Ted M. en

Grado:

El cliente no dejó un comentario.

Ricky I. en

Grado:

El cliente no dejó un comentario.

kathy p. en

Grado:

El cliente no dejó un comentario.

CARLOS R. en

Grado:

A little slow on the check in of equipment.

Mike A. en

Grado:

El cliente no dejó un comentario.

james s. en

Grado:

El cliente no dejó un comentario.

Ray b. en

Grado:

From our experience cannot think of one thing you could improve on. Both staffs in Florida and Illinois we attentive, accurate and friendly. Have no problems recommending your U-Box program to friends or relatives.

Dean H. en

Grado:

This is the third time I have requested a tow dolly close to my home and then was told I had to drive some distance to pick up the dolly. This is not acceptable!

derrick t. en

Grado:

El cliente no dejó un comentario.

Tony P. en

Grado:

El cliente no dejó un comentario.

Karl K. en

Grado:

Made reservation 2 mos. in advance, received confirmation day prior to pick up, 3 pm same day notified equipment not available except at location 50+ miles away, drove to pick up equipment, size not as ordered, too large to accomodate vehicle, changed vehicle at great inconvenience to accomodate equipment since we had to give up possession of our home which was sold and closed. Do not EVER want to resort to renting Uhaul equipment in the future.

Clark M. en

Grado:

El cliente no dejó un comentario.

Chuck H. en

Grado:

B

Kellie W. en

Grado:

El cliente no dejó un comentario.

Janne M. en

Grado:

El cliente no dejó un comentario.

Frank M. en

Grado:

Easy access pleasant staff.

Frank S. en

Grado:

The rep told me she sent an email to me so I could review dents, or damage the truck had before I left the compound. I did not receive it. Rep was confused as what to do so she came outside and noted the x marks on the truck. Later I received a text message with the info she sent. Very confusing and frustrating. Your effort to. Streamline your business is poor at best.

Michael E. en

Grado:

El cliente no dejó un comentario.

Kevin C. en

Grado:

Not sure don't know enough about facility. I was waited on outside when dropping off trailer.

Patricia G. en

Grado:

El cliente no dejó un comentario.

Jeff W. en

Grado:

fix the computer problems at the location.....process got delayed by at least 10 minutes, system was down!

david W. en

Grado:

Everything went just as described on the website. Smooth transaction.

Nick K. en

Grado:

El cliente no dejó un comentario.

noelvis b. en

Grado:

i would recommend this location never uhaul.

Luis A. H. en

Grado:

El cliente no dejó un comentario.

Thomas H. en

Grado:

Have rented vechicals before and will again, these people are great.

Randy S. en

Grado:

El cliente no dejó un comentario.

Ralph H. en

Grado:

Yor should have let me drop off the trailer at a more convenient location, as there is a U-Haul store, on Santa Barbara Blvd, that was only 5 minutes from my move instead of a location over a half hour from my home. I did call your dealer on Santa Barbara Blvd, who informed me THEIR would be an additional charge, if i dropped off the trailer at this location... Your company doesn't miss a trick, but, very poor customer service on your part.

Freddy P. en

Grado:

ETHAN...Excellent Customer Service....

bill f. en

Grado:

Im not shure where my experience could be improved. I was greeted at the door when i walked in and my rental paperwork was done easily. The trailer was ready and clean. The lady helped me get hooked up and checked it over. I was done from start to finish in about 30 min. The place I dropped off was equally impressive. Im now considering purchasing a used box truck for my small business based on the was the units are maintained.

Luis G. en

Grado:

El cliente no dejó un comentario.

Crystal V. en

Grado:

Excellent staff and clean rentals

Thomas R. en

Grado:

El cliente no dejó un comentario.

Donald S. en

Grado:

El cliente no dejó un comentario.

Brian C. en

Grado:

El cliente no dejó un comentario.

peter l. en

Grado:

El cliente no dejó un comentario.

Bob c. en

Grado:

Peter was great in checking me in with my equipment. Great location, easy to get to .

Jennifer B. en

Grado:

El cliente no dejó un comentario.

barbara f. en

Grado:

El cliente no dejó un comentario.

Calvin C. en

Grado:

Reservation was not made for this location. Call to pick up vehicle stated the reserved vehicle was not there, but one could be picked up several miles away. Original reservation made no attempt to obtain a vehicle.

Lisa C. en

Grado:

Easy to deal with!

ralph e. en

Grado:

The most inconvenient place. Administratively incompetent. Didn't even get this receipt right because I also returned the trailer there.

Laurie H. en

Grado:

Way to far away from everything

DAVID B. en

Grado:

We hope to come back in the fall Thanks David

John C. en

Grado:

Slow with check in

robert w. en

Grado:

Uhaul worked wonders to get us going we had medical delays beyond our control and they adjusted our pick up date.

Bob L. en

Grado:

Double check to make sure all hook ups and connections are on tightly. You really need to get better tires for your auto haulers. Had to replace 2 tires on trip north. Only got about 2 hours on the road when cars going by kept pointing towards trailer. Stopped 2 different times and not see a thing wrong. Looked up nearest U-Haul dealer and found the place we headed for was not there anymore. Stopped for gas and started back on trip and I could feel that something was wrong. Got out and saw that tire tread was peeling away from tire. The second tire had minimal tread on it. Spoke with person was very helpful and got help to us. However it was quite awhile before help got us. The gentleman was fast and very nice. Did a quick change on tires and we were on our way again. Biggest suggestion would be get a better grade of tires for you trailers.

lois m. en

Grado:

Customer service was great, fair pricing.

Robert T. en

Grado:

We reserved a trailer at U-Haul in Estero. Trailer was not there when we arrived so we were directed to go 30 miles north to N Fort Myers. When we arrived there they told us they did not have a trailer which was a surprise because 1st place told us there was. Finally they agreed to loan us the in town trailer. We wasted 4 hours of our last day in Florida which was not called for, especially when we reserved / booked it a week in advance.

don g. en

Grado:

The H-box service was very well done, but your billing process is a disaster. I was double billed twice, over charged and charged for items with no explanation.

ROBERT S. en

Grado:

Second time using this storage , very happy!

Diane S. en

Grado:

El cliente no dejó un comentario.

Laurene K. en

Grado:

El cliente no dejó un comentario.

richard s. en

Grado:

Very pleased with my rental. they were very friendly and helpful in get what I needed.

Patricia D. en

Grado:

Everything was fine, but the pricing seems high.

Lisa A. en

Grado:

Very friendly and helpful staff.

Lawrence S. en

Grado:

It was an awesomely good experience. Very easy and i would definitely do it again if the need was there.

janet l. en

Grado:

El cliente no dejó un comentario.

Wendy M. en

Grado:

I appreciate that the staff gave us access to our U-Haul boxes at our convenience.

Greg B. en

Grado:

El cliente no dejó un comentario.

Thomas K. en

Grado:

Excellent staff! Owner actually hooked up car dolly, all connections, and took time explaining driving tips and dolly checks to be made during trip! Easy in and out for class a rv! I've used this location before and WILL again!

Troy D. en

Grado:

El cliente no dejó un comentario.

bill s. en

Grado:

I honestly did not visit this facility. They just housed my storage box and delivered. The service was very good overall

Kimberly B. en

Grado:

The delivery driver was AMAZING and extremely helpful.

CLAUDIO M. en

Grado:

They are doing a very good job no need improvement

Gregory S. en

Grado:

The box was to arrive on 4/7. Our moving helper called the Queensbury, NY location on 4/6 was told it was there. When he arrived on 4/7, to pick the box up for delivery, it wasn't there! He had travelled about an hour from Rutland VT. The agent in Queensbury tried to find out where the box was but no one knew for sure, it might have still been in Florida. It did arrive on 4/8, but wasn't ready for delivery until 4/9.

William L. en

Grado:

A much busier location however the attention received was also superb!

Kathy M. en

Grado:

We were told by the owner of North Fort Myers office, when asked where we return our rental to, "I don't give a shit where you return it" But, then we were charged 2x and had to call in and now corporate is dealing with it because that is not normal procedure... Once returning the rental she explained this and that we would have to call in because she has had this issue more than once with this location.

malinda s. en

Grado:

El cliente no dejó un comentario.

MIKE B. en

Grado:

El cliente no dejó un comentario.

willard h. en

Grado:

El cliente no dejó un comentario.

Jeffrey N. en

Grado:

El cliente no dejó un comentario.

ricky d. en

Grado:

El cliente no dejó un comentario.

Stephanie F. en

Grado:

This was the easiest move I have ever completed! The containers were delivered to my house, and the Uhaul delivery person placed them exactly where they would be in the most efficient spot for loading. She picked them up exactly when she said she would. When I arrived at my new home, the Uboxes were delivered on time and placed in the most efficient spot for unloading. All of my things were safe, well-protected and nothing was damaged. Both drivers were extremely helpful, courteous and friendly. Also, the Uboxes were much more cost effective than their competitors. If you are moving, get these containers and use Uhaul. You won't regret it!

Elenita M. en

Grado:

They changed the pick up location without notificatio. The drop off location was very far

richard b. en

Grado:

The first pick up of my uhaul boxes was great . the pick up & return was not good. the staff did not know what to do. I was charged twice now have to file a claim to get my payment returned to me.

Paul D. en

Grado:

El cliente no dejó un comentario.

EDWARD M. en

Grado:

El cliente no dejó un comentario.

frank r. en

Grado:

you don't anything, it was excellent !!

Brandi G. en

Grado:

El cliente no dejó un comentario.

Michelle G. en

Grado:

Kent Leis was awesome. customer service number 1.. work done quickly and perfect. thank you

Carol M. en

Grado:

El cliente no dejó un comentario.

Kristen L. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

Perfect

Charles M. en

Grado:

Customer service was excellent

Kristen L. en

Grado:

El cliente no dejó un comentario.

BARBARA U. en

Grado:

HOPE TO BE BACK IN SEPTEMBER. GREAT PLACE.

ROBERT S. en

Grado:

I had signed up on-line, checkin went smoothly and efficiently!

reno b. en

Grado:

Everything was great. Never had on complication.

ROBERT H. en

Grado:

Your staff need to speak with your customers.......interact, smile, engage and explain your services, plans and return procedures to the individual renter. Upon arrival, and having a reservation, the young man who worked the counter and arranged the paperwork, and hooked up my trailer for me did none of the above, and it seemed ‘mute’ was the word.....if I got three complete sentences in the whole process, I was lucky. Not good customer service or interaction on any level.....

FAITH K. en

Grado:

Both of the girls that loaded and unloaded are uboxes were professional and very profound. I would recommend uboxes to anybody that is traveling a far distance.

Jack S. en

Grado:

Clean the trailers. This one had oil in several spots on the floor.

Paul T. en

Grado:

El cliente no dejó un comentario.

Anthony G. en

Grado:

El cliente no dejó un comentario.

Jane M. en

Grado:

El cliente no dejó un comentario.

cynthia h. en

Grado:

You exceeded my expectations.

jose d. en

Grado:

El cliente no dejó un comentario.

PRESTIGE MOVING A. en

Grado:

El cliente no dejó un comentario.

Harold P. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

I can't think of anything!

leanne h. en

Grado:

Have more than one overworked clerk.

Ken R. en

Grado:

delivery was on their schedule not mine

Mike M. en

Grado:

just keep up the good work!

richard t. en

Grado:

I found this service to be fast, friendly and professional. I would not hesitate to use them again.

Theodore J. en

Grado:

First truck presented to me the back end had a strong fish odor with blood on the walls 2nd truck was fine

Robert B. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

Masaka L. en

Grado:

What ever you do, do not schedule self-pickup. I had a horrible experience. That wasnt the dealerships fault, it was Uhaul.com's fault

Pietro B. en

Grado:

It was a good experience at the location where I ended up picking up the trailer. But I reserved the trailer to be picked up at a different location. When I got a reservation confirmation text, it said that the trailer was to be picked up at a different location that I reserved it at. When I did the reservation it was at one location and the text said a different location. I called and found out that the guarantee that they have on the website doesn't do anything. Then they cancelled my reservation without telling me. I called to confirm the reservation and that is when they told me that it was cancelled. They were able to get me the trailer on the day and time that I wanted. Don't take it for granted that the guarantee on the website guarantee's your rental will be where you reserved it at

louis martin c. en

Grado:

El cliente no dejó un comentario.

ALLEN L. en

Grado:

El cliente no dejó un comentario.

Kaili I. en

Grado:

No problem with this location. Kristen was awesome! But I had many issues overall. reservations were wrong several times, I couldnt track my boxes, charged storage fee when uhaul was late delivering

norm s. en

Grado:

El cliente no dejó un comentario.

Gary A. en

Grado:

Faster check out. It always seems to take longer than it should.

Robert K. en

Grado:

Always good experience. Robert is great !!!

DONALD R. en

Grado:

Better communication to resolve a dispute involving $98.00 damage??!!

barbara h. en

Grado:

El cliente no dejó un comentario.

Robert J. en

Grado:

I am very happy with this Uhaul. Returned equipment and also rented space, both very good experiences. I will continue to use Uhaul for my future storage and moving needs.

Mike C. en

Grado:

El cliente no dejó un comentario.

James H. en

Grado:

El cliente no dejó un comentario.

Dennis W. en

Grado:

El cliente no dejó un comentario.

kevin p. en

Grado:

Low fuel at pick up front end loose on the truck very unstable at 70 MPH

Jacqueline L. en

Grado:

The people and the gear were all wonderful

raymond k. en

Grado:

I like it when I came in filled out paper got my trailer and was on my way. same when I was finish with the trailer.

MATTHEW A. en

Grado:

The employees were very friendly and helpful.

Glen R. en

Grado:

El cliente no dejó un comentario.

Raul M. en

Grado:

El cliente no dejó un comentario.

Stephen T. en

Grado:

For whatever reason I could not get the return processed through the uhaul web page when returning after hours so we simply locked the truck and placed the key in the dropbox. The return was processed without issue in the morning and I received my emailed receipt shortly after the store opened for the day.

laurene k. en

Grado:

El cliente no dejó un comentario.

Richard R. en

Grado:

El cliente no dejó un comentario.

George V. en

Grado:

Good service

WILLIAM B. en

Grado:

El cliente no dejó un comentario.

ROBERT A. en

Grado:

El cliente no dejó un comentario.

JIM W. en

Grado:

The manger Kent is fantastic !!!!!!!!!!!!! Great place!!!!!!!!

STEPHAN C. en

Grado:

El cliente no dejó un comentario.

Madeline F. en

Grado:

El cliente no dejó un comentario.

Bob T. en

Grado:

We received excellent service. Kristen managed our account and was timely, friendly, informative and helpful. We had a superb experience.

Vicki M. en

Grado:

Elevators down day I had moved, manager refused to return a call to me Billing was messed up and staff did not no how to correct it. A beautiful place poorly run

PAUL B. en

Grado:

Great job

donald d. en

Grado:

El cliente no dejó un comentario.

JOHN C. en

Grado:

From the moment we entered this establishment we were treated with the best service. The trailer was spotless. On our return the same treatment . The staff here is amazing .thank u.

kathy p. en

Grado:

El cliente no dejó un comentario.

nico m. en

Grado:

If I wanna pay cash and put the deposit on my credit card my credit card should not be charged with the fee of the rental vehicle! Specially when I tell the worker 2 times that this is what I wanna do! Yard personal is outstanding! They deserve a raise!

Robert K. en

Grado:

Great location, they have everything anyone would need. Always use this location, N Ft Myers great staff !!!!

donald c. en

Grado:

El cliente no dejó un comentario.

Shalonta A. en

Grado:

The young man who helped us was awesome. He was great the first time as well please someone give him a raise

NICK H. en

Grado:

The staff there were very nice and helpful.

Ed O. en

Grado:

El cliente no dejó un comentario.

Keith M. en

Grado:

El cliente no dejó un comentario.

Marisol C. en

Grado:

Had to call cause mileage on truck didn't match paperwork. Thankfully where I dropped the truck off at took really good care of me and realized the miles were really off by the trip I took.

Corey S. en

Grado:

I recently rented a 26ft u-haul truck for a round trip the moment i got on the highway the radiator hose blew, now me being a machanic i pull the truck over right then so not to blow a head,or sieze the block which would of cost over a thousand in repairs then i called roadside and told them the problem and i request another truck,they had the nerve to tell me i had to wait for someone to come inspect even tough i sent pictures off the problem and was very stern that the two hours the said it would take would make me late to load my stuff due to the small window of time i had .so it cost me another day and a night at motel and extra gas and miles i did not plan to nor really have the money for. They told me after the machanic by-passed the heater core and got me on the road. At least he gave me some of his gas since we had to sit and run it for 45mins to test it that was nice of him.and on the way back after bust my butt and hurting my back rushing to load it all the gauges went out we i would go over 50mph so didnt know how fast i was going or if the truck was running hot so i had to stay under 50mph most of the way back so not to get pulled over for speeding which made me another twp hours late. When i got back i was so tired from all of the bull i went threw it took alot longer to uload the whole truck, so i call uhaul and told them i was running even more late and about gauges they said they would compensate me for all the hell i went threw but when i brought truck back and showed hime the pictures of the gauges they actually handed me a blower and told me i need to blow out the truck what nerve. When i got back from that they told me i was all set the took one of the two extra days off that there crappy truck cost me no miles or gas and hand me a 470$ dollar bill receipt that they already charged on my credit card which overdrew my account and cost me another 35 dollars. Now ive been using uhaul for the last 10 years never had any problems. Ive been a loyal uhaul customer and tgis is how i get rewarded. My number is 2398955292 name is corey shade i have two units at uhaul location as we speak i demand reimbursment for all the 682.90$ extra it cost me due to the unrelieble truck that was rented to me and was told it was in prefect working order. If i dont here from someone today i will post this all over social media and the local news that just loves stroies like this. When did uhauls reputation drop so low .man oh man.

Orlando H. en

Grado:

Great job

Tina S. en

Grado:

I had a wonderful vehicle and the day went smooth, can't think of a thing

Diane H. en

Grado:

We were very pleased with your facility and service. We plan to use this storage again next year. Thank you!

micheal p. en

Grado:

Your locations need more staffing and the uboxes can be opened with a lock on them by taking out the exposed screws why?

Clement P. en

Grado:

El cliente no dejó un comentario.

Dan R. en

Grado:

El cliente no dejó un comentario.

Michelle D. en

Grado:

El cliente no dejó un comentario.

linda h. en

Grado:

Better people to inform you of how equipment works and use newer stuff.

Gregory B. en

Grado:

Excellent service and convenient.

LISA V. en

Grado:

El cliente no dejó un comentario.

Josie s. en

Grado:

El cliente no dejó un comentario.

Richard Z. en

Grado:

Very nice clean and safe

tim w. en

Grado:

Nothing

Jean-Marc P. en

Grado:

El cliente no dejó un comentario.

Al G. en

Grado:

El cliente no dejó un comentario.

ERNESTO M. en

Grado:

Original return location not an active Uhaul store. Overall bad experience

linda t. en

Grado:

El cliente no dejó un comentario.

ROBERT V. en

Grado:

El cliente no dejó un comentario.

matt k. en

Grado:

Called U-Haul this morning after getting an email that we rented a truck this morning. Told them we did not and they were going to correct the situation. Just received a receipt for it. Very uncomfortable with the whole situation. Please look at Contract No. 84306047 and delete all our information from your system.

Kevin L. en

Grado:

Very poor customer service Waited over 1 1/2 hour to pick up our truck which cut into our moving time. The truck was already reserved by phone Only one person doing check out After waiting over an hour the manager came out but only sold boxes and passed us over Person who came out to help later was not experience didn’t know what he was doing and gave use wrong information and rate Needs to be more streamlined Have used U Haul before on several moves but never a bad experience like this one

Richard Z. en

Grado:

El cliente no dejó un comentario.

ALEXIS N. en

Grado:

El cliente no dejó un comentario.

gerald r. en

Grado:

El cliente no dejó un comentario.

JEFFREY M. en

Grado:

Amazing customer service. Had slight problem with gate pin on rental. Told return guy about it. Right pin had slight bend made it difficult to remove.

ERWIN P. en

Grado:

Nothing, service and equipment was exceptional,

Kary S. en

Grado:

Absolutely nothing, the entire process went 100% smoothly

Gerard L. en

Grado:

Dominic Fisher was absolutely the best. He was efficient and friendly. I had a problem with the light connections to my car from the trailer we rented and he made sure it was working properly before we left the lot.

Lerman G. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

El cliente no dejó un comentario.

john w. en

Grado:

I have so many different agents to choose from around me, however this location is the very best. They have fast service, the people are very nice and they always bend over backwards to make sure your taken care of. The owner is a very nice guy who is always available and the first to jump in to help out. I can not say enough nice things about them!!!!!!

Luis R. en

Grado:

From Beginning to the representatives were professional and courteous.

Nancy S. en

Grado:

El cliente no dejó un comentario.

Brooke G. en

Grado:

El cliente no dejó un comentario.

George W. en

Grado:

El cliente no dejó un comentario.

Samuel B. en

Grado:

El cliente no dejó un comentario.

BRUCE M. en

Grado:

Mick and James in Meadow Vista, California went above and beyond! I can't find adequate words to describe the help they offered or the level of courtesy they showed. I felt like a friend. Professional through and through. Not only do I recommend them but would never choose anyone else if they were available. 5 plus stars!

Rachel A. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

El cliente no dejó un comentario.

Leo B. en

Grado:

Nothing

Alan T. en

Grado:

Absolutely nothing. Great experience, thank you!

Daniel C. en

Grado:

N/A

Tashia J. en

Grado:

I had to extend my rental a couple of times & the service reps I spoke with on those occasions were very nice & helpful. Returning the U-Haul van was simple & easy & the two guys that helped do my return were very nice also. Being new to the area, that was comforting.

Joesph C. en

Grado:

Tell them about the fact if u go over ur milage they charge you extra fees and tell the Custer that they need to drop it off to a specific location not any u haul

ROB K. en

Grado:

I was there on a Sunday so it worked out really good usually a lot of things aren't open on Sunday so I wouldn't recommend doing anything different

JANET H. en

Grado:

El cliente no dejó un comentario.

alejandro m. en

Grado:

El cliente no dejó un comentario.

Jody J. en

Grado:

I have used a lot of storage facilities over the years, but this is by far the best I have encountered. Secure, clean, and all of the staff was cheerful and helpful.

frank s. en

Grado:

Everyone was friendly and seemed to enjoy their job. That says a lot for U-Haul.

Rebecca M. en

Grado:

The unit was close to our home and we were pleased it was climate controled. I would recommend this location to my friends.

john g. en

Grado:

Associates were very helpful and answered all my questions. The Facilities were very clean and well organized. This is a first class operation and well maintained. Thanks John Goodwin

timothy m. en

Grado:

Nice facility but office staff are not helpful. Really bad experience with a false report of my boat being stolen while I’m out of the country and then no one calls me back. Very stressful situation!

Anthony M. en

Grado:

Dependable equipment. Thank you for the confidence and your services.

ed b. en

Grado:

Friendly, careful driver!

Chad D. en

Grado:

aa

eileen h. en

Grado:

It was a pleasure working with such nice, helpful folks. When I ran into a problem with my schedule, they were so accommodating. I will recommend them to all my friends and gym rats.

Sandra D. en

Grado:

I did not visit the facility. I did have a few roaches come out of the bins when I opened them at my home. Maybe spray more often in the facility (recognizing it is Florida!).

KEVIN S. en

Grado:

No comments

Jack S. en

Grado:

I notice that my "Move-In Date" 12/3/2018 has not been changed. I have called in two times to inform you that I would not be in Fort Myers until sometime in February 2019.

Timothy B. en

Grado:

They walked me through several issues with very little pain.

joe g. en

Grado:

If I could give a 10 star rating, I would do so. The staff, facilities and security are top notch and I highly recommend this U-Haul well above any other. Judy - you are a blessing! Happy holidays!

Rita G. en

Grado:

It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real

Karen D. en

Grado:

Easy access and well lit.

Stephen S. en

Grado:

Very accommodating staff and clean buildings

gregory s. en

Grado:

friendly staff

Susan P. en

Grado:

Great option

leslie h. en

Grado:

Flexible and knowledgable start. And When You call, somebody answers the phone.

henrietta d. en

Grado:

Very Friendly and Kellie was GREAT..

Carolyn E. en

Grado:

I used a ubox and it was great. delivered and picked up on time

Elmer H. en

Grado:

Except for a lengthy ordering process and fumble with computer issues, everything was good, efficient, and friendly.

Robert J. en

Grado:

The movers were very professional. Our account rep we could not get a hold of after the deal was made. We had some changes but he never got back to us. Also the truck was smaller then we needed.

Chip P. en

Grado:

Clean Facility, friendly staff, highly recommend!

Jack O. en

Grado:

This is the second time I used U-Haul and would use them again. Everything went smooth.

kevin r. en

Grado:

Good job

Christopher D. en

Grado:

The parking lot is hard to get to office as trucks are parked double. Service excellent

debra j. en

Grado:

I would recommend this storage place. DJ.

Mel W. en

Grado:

The staff at this location is friendly and helpful. The storage facilities and grounds are immaculate. Comparable pricing with other storage units in the area. I would definitely recommend!

Rosanne B. en

Grado:

Did not visit the facility. Had u-box shipped there and delivered. Delivery and pickup of empty was on time and correct. Both women drivers were efficient, pleasant, and proficient at their tasks.

Danny d. en

Grado:

Very clean

vaughn s. en

Grado:

All around great experience!

phil j. en

Grado:

Great moving experience! Will definitely recommend to our family and friends.

George H. en

Grado:

My u-box was transported from New Jersey to N.Ft Myers facility & stored there for 4 months. I didn’t see the facility, but they contacted me upon arrival, we scheduled a delivery.

Rae K. en

Grado:

Right on timr

LYNN B. en

Grado:

The driver who delivered the u-boxes to our new home was very helpful. She was also very good at her job and very professional.

Nancy B. en

Grado:

Computers were very slow, but your employees are helpful, polite, and knowledgeable.

Rose D. en

Grado:

Friendly customer service

Karen D. en

Grado:

It was the easiest part of my move so far.

Timothy r. en

Grado:

3rd party trucking of uboxes without tracking is a big minus. Unreliable equip. at this location made the loading and unloading of uboxes excruciatingly slow and costly if you have moving help waiting

Florence W. en

Grado:

They handled my U box delivery Kristian was the greatest Very helpful and accommodating She's the best AAA+++

Sue S. en

Grado:

Great deal better than the other pod company price. Only thing is staff should know that you have to have a permit for 2 weeks time ($40) in the city of Cape Coral.

VINCENT C. en

Grado:

You billed me after u-boxes we’re already returned and promised me a credit two weeks ago and still no credit

ray b. en

Grado:

the pricing is almost 90.00 more a month than your competitors. It is a pain to have to remember to stop and swipe the card then go to your storage.

Willie d H. en

Grado:

Very friendly and professional staff.

Maria M. en

Grado:

Rented unit 2/27. .got a call on 4/23 that my unit was unlocked. I was told employees walk the halls every day, which was obviously false. Left multiple messages for manager to call me back..waiting

Mike M. en

Grado:

Very good experience!!...will highly recommend...friendly staff, great facility!

Richard T. en

Grado:

Good job, Kristen was excellent.

david s. en

Grado:

Had a lot of trouble with security gate when first rented space - the remotes were a nightmare. Worked only 10% of time. inside A? A/C storage a little pricey for what you got.

ROBERT L. en

Grado:

Very smooth and well organized.

Cheryl B. en

Grado:

Appreciated the professionalism shown by the people I spoke with. The drivers were experienced and very thorough. I feel everyone with UHaul treated me very fairly. I would recommend UHaul to all.

Brenda N. en

Grado:

Excellent and friendly sevice

Michele O. en

Grado:

I did not use storage facility at location. I had a ubox shipped to my home from the location. The driver was professional and courteous. Very pleased. I answered yes to the questions.

Mike S. en

Grado:

Very difficult to contact the facility. Phone calls go to call center in another state and requests for callback are not honored. Emails are not returned. Multiple RVs broken into or damaged.

Bill T. en

Grado:

You have too many card readers at the facility and they are not clearly marked or placed.

ANDRE N. en

Grado:

Ok

Daron P. en

Grado:

Great customer service, Nice trucks, moved across the US and never had any problems

Dylan M. en

Grado:

Courteous staff

Willie d H. en

Grado:

I appreciate my Service Representative that assisted me, was very professional, polite, and very knowledgeable. Unfortunately, I am not good with names, but I am sure you can find out who he is.

Lea C. en

Grado:

Great pleasant hard working crew. Highly recommend!

Robert D. en

Grado:

Your service is professional, convenient, expeditious with an added benefit of dealing with nice people. Thank you

Ronald K. en

Grado:

We used U-Haul’s U-Box service twice now and we found the service great - especially Kristen the U-Box delivery specialist.

LOURDES F. en

Grado:

n/a

Linda O. en

Grado:

This was a pretty easy experience overall. All staff were pleasant and helpful.

TAKIYAH F. en

Grado:

Super nice staff. Very clean storage room and restrooms.. every time I went there the cleaning lady was cleaning. And it smelled really fresh and she was very friendly and very helpful . Thank you!

Rebecca M. en

Grado:

Very friendly and helpful

Ron B. en

Grado:

the staff was excellent and made a stressful time go much smoother

Michael A. en

Grado:

Exceptional customer setvuce

Ed S. en

Grado:

Everything went very well the employees were very professional and knowledgeable I was in and out twice Same both times great experience.

Paula R. en

Grado:

My whole experience with this location was stellar! The staff was very friendly and helpful. All of the details I was able to choose the unit that was right for what I needed. Great experience!

Joyce V. en

Grado:

Hi used the uhaul boxes for my move from New York to Florida, The move went great. No damages. Price was right and the service the best. Highly recommend using Uhaul boxes .

kurt r. en

Grado:

We will definitely be using this facility again.

Tina D. en

Grado:

No comments

Larry C. en

Grado:

Personnel were fantastic to work with!

Matthew G. en

Grado:

Did not visit the storage facility, but had boxes delivered by truck to my home. Excellent service by Pam. Thanks.

Steven S. en

Grado:

Great service

Colleen H. en

Grado:

Stuff not delivered to correct location

mark b. en

Grado:

Great

Danny d. en

Grado:

Great people

Dennis for Helen H. en

Grado:

One pod was double charged and still has not been credited.

Dennis for Helen H. en

Grado:

Most things went well. One of the pods had the liner on backwards but the truck driver, Crystal took it to the local U-haul and had it changed in time for us to unload. Thank you Crystal!

Michael H. en

Grado:

My concern is with the lack of staffing. Although, 3 of the 5 people I've conversed with were polite, 2 were not very helpful. I've continually waited several times I've been in the facility.

Patricia Jo K. en

Grado:

Truck I was assigned broke down. I had to wait for a tow truck, unable to return truck to you until about 9 PM; I couldn't get home til 10 PM = deserve a refund for the inconvenience.

Deborah K. en

Grado:

Everyone is very friendly and knowledgeable. Everything was clear as to what is required. Would recommend this place.

WILLIAM R. en

Grado:

Sometimes the wait to talk to a person in the office can be excessive. One more body there would help. Rates and the facility were wonderful as were the people. I expect to return with my RV.

marcello f. en

Grado:

bad pretty bad manager not friendly rude never will go back there. seriously.

thomas b. en

Grado:

Very professional and friendly staff. Great facility.

frank b. en

Grado:

great service

roy h. en

Grado:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. en

Grado:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. en

Grado:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. en

Grado:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. en

Grado:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. en

Grado:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. en

Grado:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. en

Grado:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. en

Grado:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. en

Grado:

We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

joanna j. en

Grado:

Great delivery person (Pam)

Eunice B. en

Grado:

Great guys to deal with

Julie M. en

Grado:

We had a contract for pods to be guaranteed to be at Fort Myers on a certain date and delivered to residence. They were delivered 3 days late after they lied to us on where pods were.

Gillian K. en

Grado:

The manager would rather put you on hold after you have been on hold for over 45 minutes with Other Uhaul personnel rather then let you ask them a question

ROBERT S. en

Grado:

This worked out very well for us, we will be back!

Thomas K. en

Grado:

Thank you for your help1

Laura P. en

Grado:

We used 2 UBoxes for the final items in our move. One phone call and the UBoxes were scheduled for delivery and pickup. Representative and Driver were courteous and pleasant - great service! Thanks.

Dawn S. en

Grado:

While my ubox was delivered, getting through to the scheduling department took well over 30 minutes. Was transferred once or twice and one gentleman answered the phone just hello. Very frustrating.

John S. en

Grado:

Although I supposedly prevented any alarms by using my card to check into the system before I entered, an obnoxious loud alarm always went off when I walked across a certain spot in the hallway.

Amber B. en

Grado:

I did not visit the facility myself as I had a moving company assist with picking up my items. The movers did let me know that the facility was nice and the staff was very helpful.