It was a little difficult to get a person on the phone FROM this location but I just went in and that worked! Amazing how smooth it was!
kelly W.Customer Reviews for U-Haul Moving & Storage of Canyon Country
Testimonials From Recent Customers
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Not paid to care enough. That's fair. Uhaul is a capitalist corporate conglomerate entity where kin and family are only regarded in the individualist perspective. Y'all should all steal what you can from the monster elite and get out while you can.
Erik M.Even though there was a line at the U-Haul Canyon Country site before the store opened, FairLynn and the rest of the staff were expeditious and friendly in meeting customer needs.
DIDIER C.Stephen (pls excuse if misspelled) and Haley were very helpful. It was a same day rental and online reservation was unsuccessful. Glad I came in person to the Canyon Country branch!
DIANE P.Very friendly and curtious. Very clean equipment.
ANITA S.Freddy was great and very professional. Will look forward to doing business with Uhaul in the future
Joanna S.Staff was friendly, helpful, and positive!
TERESA L.Great service!
JACK L.Only issue was tried to charge me for 2 days when clearly on the paperwork I had less than 24 hours. They did fix my charge but I shouldn't of had to call to have it fixed. Glad I looked at receipt, which I normally don't do as I shouldn't have to. I should be able to trust this brand.
MICHAEL H.Help the customer with the equipment, if it's a liability issue, get insurance. Boo!
JAMES L.Great service!
James H.The movement worked out as planned and service was professional.
Noah B.No comment for improvement … Experience was Excellent … Friendly Personal….
GEORGE D.They where awesome
ENRIQUE T.I prepaid for the truck/equipment/insurance. When I went to go pick it up, the system did not reflect that I prepaid so the staff had to dig through the system to figure it out. The issue was resolved, just wish the glitch didn't take place. Everything else was good, thank you
ANTHONY R.Excellent & friendly staff at rental and return!!
Vincent P.Very professional driver and fork lift operators. Pleasure to deal with
Donna P.Keep doing what you do (shinning)
RICKY B.The agent on the counter was not very helpful with the drop off of the car tow trailer
Pratik A.They did everything right. Very accommodating.
Jerome G.No one gives advice that is pertinent to service. I had to travel 15 - 20 miles away from my home to utilize a Ubox and they had one at the facility close to my location. That was a complete waste of my time and poor business management
BOBBY H.Terrible service. I rented an auto transport trailer and 15-foot truck. The kid who hooked up the trailer seemed to have never done it before. Then, I was left to figure out how to get my car on the trailer securely and safely. That kid just disappeared. They sent me a YouTube video how to get a car on their trailer. Horrible. I can see how someone might not do that very well and cause who knows what kind of harm.
THOMAS G.Dave very efficient and helpful on pick up. He seemed by himself during the busy morning but got things done.
Tex O.Have a place for customers to park
Jeffrey G.U-Haul Canyon Country.91351: I have been satisfied with choosing U-Haul of Canyon Country for both my storage and rental requirements. Thank you
VALERIE W.Just make sure they attatch cahins correctly!
emmanuel L.Not much I would suggest to improve. The staff was very knowledgeable and very friendly. I was in-and-out in no time at all.. I really appreciated their attention to detail and everything that they shared with me on my truck rental. It was a very great experience overall.
JUDITH A.Confusion over how many U-Crates were actually ordered. Tried to call to confirm. Was told no issue/problem, then received call asking about the same thing I called about. Then later, told my box would be p/u but it hadnt even been delivered yet
Julie R.Would be nice if your system didn't go down for 30 minutes nationally. Took way to long and the local Team were very professional about it.
STEVEN F.A more user friendly app when returning the vehicle
JORGE S.Good experience
KESSE B.Better costumer services
ROSMERY B.Absolutely Excellent recommendations for U-Haul Moving & Storage of Canyon Country, CA. They've been extremely helpful, professional, and great in every way.
Judy B. | Overall ExperienceQuick friendly service
ROXANNE G.-Tires needed air -Traffic jam made it difficult to park truck. Very poorly managed.
LOUIS C.Person at drop off was super nice and friendly. That was nice to see. She said she was newer but because was very friendly it was a nice visit. She needs a raise. Thank you.
CARL L.Excellent personnel working at this site. THX!!
Alfredo G.Be sure to sign up for the phone app. It makes the process much eaiser
RAY D.The guys hooking up the trailers were good and responsive at this facility
MARK R.Make sure when you reserve it the truck it's the same price as when you return it.I did it on line for 19.99 and I returned it was 29.99 way off. Unbelievable.
STEPHANIE R.Great staff at this location. came mid morning without a reservation needing a trailer to move a new refrigerator to the house and the whole staff was professional and kind. love the whole streamline approach to the rental and walk around process. and the lady that helped me with the rental made sure I had everything I needed to make sure my new refrigerator made it home safe and easily. Thank you!!!!!!
KEITH M.Was told I receipt would be emailed. Never received it.
ISAI G.It was very difficult to change dates. Also, I had originally placed an order for two Uboxes,but cancelled one. That double booking kept showing up throughout the process in your online system. The phone representatives were also confused as to where the box was to go to and come from. It really sounds like you need to make your computer system easier to use for your employees!
Myanna D.You are doing good. Keep it up.
NORMAN F.Very satisfied
ISAM H.I really like this U Haul location CS was prompt and equipment was very clean. Will use again
KORINA ROSE BIBE C.The return process took too long. The place was busy with many customers and it was not clear to me how and where to return the trailer.
George M.The guys that pulled the trailer out and hooked it up to my truck we're very helpful, friendly and professional.
ALLAN P.Everything went very well, thought the $1.09 a mile rate was a bit steep.
Mark O.Great experience from check in to check out.
MICHAEL M.Busy busy place both on a weekday & Saturday. Above average experience because of Fairelynn who is amazing and extremely helpful and friendly given how busy the place is. Poor experience due to the Manager (not sure of his name) who was rude and condescending. I would not recommend for storage, there's just too much going on with moving vans, retail store, etc doesn't seem secure or convenient.
David V. | Overall ExperienceStaff were professional and easy to speak with. EXCELLENT EXPERIENCE!
Judy B. | First ImpressionsToo expensive!
CAROLAN L. | First ImpressionsThe time I called it was great service. I don’t know why when my husband called they said there was none available. But I’m the end it was great.
Linda L. | First ImpressionsWe always use U-Haul for all our moving needs and let our family and friends know the ease of it online. I really think U-Haul has a unique advantage over all others. For the first time, we used the recommended movers.com to help us. Much to our dismay, the movers in AZ cancelled at 11:00AM. We were charged and additional $140.00 for the last minute replacement. As a company, they are not up to the same standards that U-Haul has. Even though it was their mistake, they made us pay for it. Our hands were tied since we were on a tight schedule. I hear that you are not associated with them, just thought you might want to know about our experience with the first mover group, especially since they didn’t show up, we can’t put that experience on their website I am told. We have always enjoyed U-Haul and the 26 foot truck was totally awesome, a great drive and a great deal! Thanks to U-Haul for always being there for us and the extremely fair pricing! Kind Regards, Jann 818.257.4092
jan g. | First ImpressionsAlthough the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn’t my own.
Timothy C. | First ImpressionsThe manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, Deborah
Deborah S. | First ImpressionsYour employee was very nice, friendly, and helpful.
CAROLYN J. | First Impressions