Customer Reviews for U-Haul Moving & Storage of Canyon Country

Rating:

5.0

The best location I've ever rented a Uhaul from. GREAT employees, organized and helpful. Keep up the good work!

Rating:

3.0

After hours drop off

Rating:

5.0

Made the drop off very easy.

Rating:

5.0

I believe her name was Fara-Lynne, she kicks ass and takes names. I appreciate her hard work! She maintained cool as a cucumber while her whole room filled up with people expecting their rentals. She was the only one working and she was handling the phones and customers like it was nothing! Although it was packed, she made the whole experience that much better. I never leave reviews but she deserves one 😊 and a raise! Lol

Rating:

5.0

Excellent customers service staff.

Rating:

5.0

The staff was very overwhelmed by a large number of guests waiting. But they all maintained great courtesy and professionalism, and worked hard to get customers served as quickly as possible. Great work by the team!

Rating:

5.0

Very polite and took care of business

Rating:

4.0

Have customers service representatives ready, when there's a plenty of people waiting in line.

Rating:

5.0

Nothing it was a great service.

Rating:

5.0

Everything went very smoothly and the customer service was great! Thank you!

Rating:

4.0

Service was very good in the rental and return process.

Rating:

5.0

Have a x rep all the time I was there days before buying boxes and I had to wait like 20 minutes to pay Other than that was handling well

Rating:

5.0

Jesus was awesome helping me check in the trailer. Very friendly and helpful.

Rating:

4.0

I rented an appliance dolly and wheeled it to my vehicle. Uhaul Represenitive did not ask if I needed assistance with loading the dolly.

Rating:

5.0

Good service

Rating:

5.0

The guys in the yard were especially helpful, quick and professional. I believe their names are ‘Steve' and ‘Jesus'. Good stars for them.

Rating:

5.0

During check out, Steve was professional, polite, fast, prompt and efficient. At check in, both Jesus and Steve were excellent. Fast, efficient, and professional. Just the way I like it.

Rating:

5.0

When I returned the truck Steven was outstanding at customer service getting us cheked in. Overall, great experience. Thank you.

Rating:

5.0

I had a really great experience at this location. Both Jessica and Jose were helpful and offered great customer service in a stressful time. Moving is not at the top of my list and is exhausted and frustrating. Both these employees made sure I got the equipment and supplies we needed and were in and out. Thanks again!!

Rating:

5.0

Easier online use, site was difficult to use.

Rating:

5.0

Jesus was amazing! He was very helpful, he explained everything to me. The guy who wrote up the contract basically pointed to the trucks and said, “yours is out there” I went and looked, then came back in and said, “Where?” He finally got up and walked me to the truck. So, if you want to make things better, have them the way they used to be when they actually cared and brought the truck up for you instead of pointing to a bunch of trucks saying yours is out there somewhere! Jesus was perfect, I was very confidant with my transaction, he explained the price to me, and went over everything. Very happy with Jesus, the initial man needs more training

Rating:

5.0

Jesus was super helpful. He made the return process seamless and easier than expected. Thank you Jesus for your help.

Rating:

5.0

Make sure the folks working there, remain! Fairelynn and Steven were exceptional.

Rating:

5.0

Everything was great! It's my 3rd time using the U-boxes and have had only great experiences. Thank you again.

Rating:

5.0

Personal and professional and easy to work with!!

Rating:

5.0

Repeat same great service!

Rating:

3.0

We were sent to a different location to pick up the UHAUL and was not notified before hand by the assigned store that changes were made.

Rating:

5.0

Nothing. Check out and check in were easy and fast. Truck ran well.

Rating:

5.0

I don't see anything that should be changed. I asked an employee why each of them always seemed to be in a happy mood. Her response was: "We have a good boss!".

Rating:

5.0

Good customer service means everything to me, and the staff here was friendly and very helpful. No issues whatsoever.

Rating:

5.0

Jesus was prompt and professional. Super easy process.

Rating:

2.0

I don't think it's right that you guys charge people by the mile from the time they leave the lot if they live 4 miles away there being charged 4 miles and they havent even begin loading unloading and loading process I think you guys should charge when you start at loading location where they begin or make the first 5 miles free it makes me kind of not want to rent from you guys anymore overall friendly staff

Rating:

5.0

The manager at the desk was really sweet.

Rating:

5.0

Fairelynn was amazing and went above and beyond for me. I appreciate the great customer service and experience there. Thank you.

Rating:

5.0

I Highly Commend your staff, specifically the person who helped me during the return of the vehicle. All staff were courteous, helpful, and very professional.

Rating:

5.0

Armando was so lovely to set up my rental with. Very grateful!

Rating:

1.0

Very rude staff and unhelpful

Rating:

5.0

It ran well the truck

Rating:

5.0

I reserved an appliance dollie that wasn't in the truck at pick up. Caused an inconvenience but U-Haul made it right and I thank them for that. I spoke to three agents today. The first was super helpful and got my my code to unlock the key for my truck and was great. The second agent didn't seem to care and just wanted to transfer me. The third agent tried her best to make it work for me by repeatedly calling local locations. I'd give her 10 stars if I could. She really cared about my questions and wanted to make it right.

Rating:

3.0

Bad App

Rating:

5.0

So my family and I had a one way from Van Nuys to use the storage facility in Canyon Country. I have 10 year old and a 2 month old. It was difficult trying to coordinate the time to return the truck as well as the move in general especially with limited help and my newborn. However, Jose Estrada helped to finalize the check in process of the storage unit on 04/30/2022. He was very kind, professional, easy going and helpful. Only my Mom, sister and I were trying to move our belongings into the storage with the little ones because our other helpers had work. On 05/01/2022, we were able to finish moving everything into storage. We went to check in online but there was a discrepancy with the final amount due. We returned the truck and went inside. Jose Estrada was there again and helped us. He was able see what happened and adjust the corrections for my contact with U-Haul. Jose Estrada went above and beyond to help my family and I. His customer service was very refreshing. He has the energy of a manager and deserves a big raise!!!! He was able to make a stressful situation into calmness and blessings. Thank you.

Rating:

5.0

Great place

Rating:

1.0

The service was excellent. There are several day workers who hang out at the location. When I picked up my truck they offered work and I declined. I inspected the back of my truck and it had an air purifier in it. One of the workers said that the air purifier was his and he was storing it there. He grabbed it and put it in a nearby area where they were standing. As it was 8am I doubt that he had been given this by s previous renter. That you are allowing and encouraging people on site who are acting in a threatening manner towards renters does not make me feel safe. I am not sure if it worse that the person stole an item that a customer forgot or that people are storing items in your trucks at night. The staff was excellent, but this makes me unlikely to rent from this location again.

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

I had a great costumer service by Armando 👍🏻

Rating:

5.0

Jose Estrada was amazing to work with. The customer in front of me was rude and he kept a smile and great attitude the entire time.

Rating:

5.0

I just want to thank you to Armando he was fast friendly and knowledge, this was my first time renting a uhaul and because of him I had an amazing experience so thank you again to Armando I really appreciated all his help

Rating:

4.0

all employees very helpful

Rating:

1.0

Nothing. All the employees at this site were very customer friendly, helpful and professional! My compliments and sincere gratitude!

Rating:

5.0

all good.

Rating:

5.0

The gentleman who check me out at drop off was amazing! Swift, precise, polite - huge thanks!

Rating:

5.0

Nothing.

Rating:

4.0

I don't remember the woman's name who checked me in, but she was very nice and helpful. Definitely would recommend having her help me out in the future.

Rating:

5.0

The trailer is functional but the latching mechanism is badly rusted. Everyone at the location was nice and we really appreciate the prices and availability of trailers. Thank you!

Rating:

5.0

Make check in easier. I filled out the forms ahead of time and was still asked 50 questions when I was there. No need for that, but was happy with the service overall

Rating:

3.0

My issue is with the reservation center service. I reserved a 20 foot truck over a month before the move. The contact said the pickup location could change from what we choose but with 15 locations in under a 20 mile radius in a major metro area (Phoenix, AZ) it didn't seem to be an issue. Until we received a call the morning before informing us the closest location to pickup our truck was over 240 miles (3 hour) round trip. The only compensation was $50 discount and an extra 150 miles. The agent was absolutely outright rude and unwilling to listen to sympathize saying it was in the contact you agreed to. Ridiculous.

Rating:

1.0

I was charged for 2 days of rental, but I only rented for 1 day, I picked and returned the van the same day. This is not the first time that this happened and every time I have to call and waste my time while waiting for someone to answer and explain the situation. This is annoying and I am tired of it. Now, I have to call tomorrow and request my money back for the extra day that I am been charged.

Rating:

5.0

The front wheels on the 26 foot truck were extremely unbalanced. I could not go over 60 mph without a tremendous front end vibration. so bad in fact it shook apart the passenger side front headlight on my drive to the location. The truck was clean however no one reported or tested the truck at freeway speeds.

Rating:

5.0

Awesome 👌

Rating:

5.0

Great customer service today! I've never had a problem with this location… Great group of employees

Rating:

5.0

We were so pleased that we were kept informed every step along the way. Everyone we dealt with was very informative and courteous. The Ubox driver/delivery people were so friendly and quite skilled in their operation and were also sensitive to our needs.

Rating:

5.0

Love the customer service! Feraly was amazing! Always with a smile and very friendly. Thank you!

Rating:

5.0

Have reservcd trucks available. There were plenty of other trucks, but were not for one way. Make more available for one way.

Rating:

3.0

The U-box needs more fasteners installed on the sides and roof to enable adequate tie down locations.

Rating:

5.0

Not much. Good job!

Rating:

1.0

The fact that I paid rent on the 14th and was not pro rated when I closed my account in the office is robbery. The unit is going to be re rented within days and on the website I did not see anything advising I wouldn’t be refunded for remaining time. Definitely not recommending uhaul and probably avoiding it as much as possible.

Rating:

5.0

Very friendly staff and accommodating to my specific needs!

Rating:

5.0

Absolutely Excellent recommendations for U-Haul Moving & Storage of Canyon Country, CA. They've been extremely helpful, professional, and great in every way.

Rating:

4.0

Busy busy place both on a weekday & Saturday. Above average experience because of Fairelynn who is amazing and extremely helpful and friendly given how busy the place is. Poor experience due to the Manager (not sure of his name) who was rude and condescending. I would not recommend for storage, there's just too much going on with moving vans, retail store, etc doesn't seem secure or convenient.

Rating:

5.0

Staff were professional and easy to speak with. EXCELLENT EXPERIENCE!

Rating:

5.0

Very accommodating and friendly

Rating:

5.0

Thank you very much for you’ll services

Rating:

5.0

The Staff was great and especially the manager Freddie. I used the storage unit for over three years and Freddie lived up to all the agreements that we agreed upon the day I rented the storage space. I renting an inside temperature controlled unit. All the items remained clean, safe and in original condition. Highly Recommend!

Rating:

4.0

On hold time for calls was over 30 mins each of the three times I called. Frustrating when my issue could not be addressed on line.

Rating:

3.0

Accessing the gate was often a challenge due to various crates/trailers/trucks etc being obstacles. In some cases this also impeded access to the building itself. The sloping ramps (loading and off-loading) were a deal-killer. I am quite relieved to not have to deal with that again

Rating:

5.0

Too expensive!

Rating:

3.0

The time I called it was great service. I don’t know why when my husband called they said there was none available. But I’m the end it was great.

Rating:

1.0

So, after booking a 26ft trailer two weeks in advance and getting cancelled three days in before a move and tight timeframe, thankfully Lorna from the Storage King location was so kind to help us out and give us some tips. I get that people extend their rental, which is what we did Saturday morning to be met with scare tactics and a severely upset employee from Canyon County location. Corporate UHaul is great with customer service but there really should be someone who does quality control checks on independent stores. They will be receiving a review from myself that will reflect the service I received.

Rating:

5.0

We always use U-Haul for all our moving needs and let our family and friends know the ease of it online. I really think U-Haul has a unique advantage over all others. For the first time, we used the recommended movers.com to help us. Much to our dismay, the movers in AZ cancelled at 11:00AM. We were charged and additional $140.00 for the last minute replacement. As a company, they are not up to the same standards that U-Haul has. Even though it was their mistake, they made us pay for it. Our hands were tied since we were on a tight schedule. I hear that you are not associated with them, just thought you might want to know about our experience with the first mover group, especially since they didn’t show up, we can’t put that experience on their website I am told. We have always enjoyed U-Haul and the 26 foot truck was totally awesome, a great drive and a great deal! Thanks to U-Haul for always being there for us and the extremely fair pricing! Kind Regards, Jann 818.257.4092

Rating:

5.0

My belongs were kept in great condition!!

Rating:

2.0

The African-American lady was very rude anytime you try to ask her questions you get an attitude and being very rude I will never ask anybody to go rent from your place again ever if she wants people to understand you have to put the code in before you just go with the gate up and then she should have a sign there saying so clearly or they should look carefully for the word except it or something when the keypad is pushed in and I just assume you should know her job she

Rating:

5.0

Federico has helped me for years. He’s one of the best and deserves recognition. Only thing I feel he can work on as a leader, is having his facility available. They never answer their phones at the canyon country location and it can be very inconvenient to get simple questions answered. Please relay this message to him and his staff.

Rating:

5.0

Everything fine.....except I lost my key to my lock (that was in the unit when I rented it).....Uhaul did not have a record of the key so i could obtain a duplicate. Therefore i had to call a locksmith for $100. It will teach me to not misplace my key. It would be nice if Uhaul could always keep a duplicate of their clients keys. Everything else good.

Rating:

3.0

I had reserved a van in advance. When I arrived there were six people standing in line and only one person processing arrivals. I had to stand for 35 minutes. The young man behind the desk was cheerful, but the facility was woefully understaffed during Christmas week. I also had to re-enter data that I had done in advance, online.

Rating:

5.0

Excellent facility, excellent staff.

Rating:

1.0

When I returned my rental truck to this location, the gas gauge was the same as when I rented the truck in Redding. The employee said the computer reported the gas level low and hit me with a $20 gas charge.. It is a real shame that U-Haul would, trade customer loyalty for $20, but that was you decision. Unless forced, I will not be back.

Rating:

3.0

Exit gate control not ez to find -place a sign. Door codes don't alway work and must ring very busy inside staff to get in. Consider allowing a photo of empty unit instead of waiting on someone to check it out.My time is important too. Over all fine but could improve.

Rating:

3.0

Although the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn’t my own.

Rating:

5.0

All of the employees were extremely helpful and professional. I had some very detailed questions about the security of the facility. The staff answered all of my concerns.

Rating:

2.0

We vacated our space on 7-15, month was up on 7-22,informed you we were out. Got a call 10 days later saying rent was due, after we told them they looked at the note in our file to see we were out.. They said we were good. Then on 8-1 we get an e-mail saying we are late on our rent and have a $20 late fee, so now I have to send an e-mail, because I can't get through by phone to say again we were out on 7-15. Communication sucked, don't think I would recommend you for storage.

Rating:

1.0

Very disappointed with my storage experience. Expected much more from U-Haul. Been a customer for years. Not anymore

Rating:

5.0

Traci, and Freddy are great. Super accommodating

Rating:

5.0

Federico and staff frequently went beyond to be helpful in every way possible even under challenging conditions.

Rating:

5.0

The staff was amazing! They were friendly and really took the time to answer all the question that I had.

Rating:

3.0

Nice storage facility but a little pricey.

Rating:

4.0

Everything went very smoothly

Rating:

5.0

The manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, Deborah

Rating:

2.0

My unit did have mold in it leaving me to throw away a lot of household items . However overall the location is convenient, and I had no problems other than the mold.

Rating:

5.0

A water fountain out at the storage units would be great. The staff is friendly and helpful.

Rating:

5.0

Great service

Rating:

1.0

Incredibly rude staff. Spend your money more wisely with a friendly company and not one that claims to be but who hires horse anuses to manage their facilities.

Rating:

5.0

Lupe and Christian were an excellent source of help snd have great attitudes! Your company is lucky to have them!

Rating:

5.0

Your employee was very nice, friendly, and helpful.

Rating:

3.0

Traci is the only person here who was ever completely kind and helpful. Several times I tried to access my storage unit, I couldn't because the place was jammed with moving trucks. Won't be back.

Rating:

3.0

Not enough room between storage units. Not safe driving trucks in and out of that space. They did not hold the correct storage unit that I reserved, this was a huge inconvenience.

Rating:

5.0

I absolutely will miss the staff here. They were amazing and always the nicest when needing help!

Rating:

5.0

Works well

Rating:

5.0

Excellent service

Rating:

5.0

The store manager Freddy was very helpful in satisfying my every need. He made sure my moving experience wa's as easy as possible. Thanks Fred....

Rating:

5.0

Very nice employees and staff made sure i had everything i needed.

Rating:

1.0

Over charged no convienence of space or hours and always and issue with mngmnt

Rating:

5.0

Guys did great job getting me in and out!

Rating:

5.0

Great job communicating!

Rating:

4.0

Great staff. The guys who quickly approached my car to ask if I needed help startled me. I saw the sign after saying not to hire them at the front desk. Great staff.

Rating:

5.0

So happy with my experience. Fast,efficient and great price! Thank you!

Rating:

5.0

Great service. Driver was punctual and friendly.

Rating:

3.0

I'm having difficulty rating, as there were significant screw-ups on U-Haul's end. At the same time, they did take steps to try and fix it once the problem became clear.

Rating:

5.0

All was great here. My wife had a problem with the latch. Employee came and opened it for her. Every time i called very one very helpfull. Great customer service

Rating:

5.0

Was never at location. Person you sent to my home went above and beyond customer service excellence. Would recommend.

Rating:

4.0

I arrived from moving from Oregon, and the staff was very friendly and helpful.. Made the end of my journey quick and simple..

Rating:

4.0

Every year your storage price went up, why? I was able to rent the same space at a different storage company. I was very disappointed in that from such a well known company like U Haul.

Rating:

1.0

I will never use uhaul again. Uhaul owes me $99+$75 and i have called 4 times to try to get it refunded and keep getting disconnected. &The older white male working at this location is extremely rude

Rating:

2.0

I was unable to schedule a drop-off with these guys after 4 days of unanswered voicemails. I wound up using their Moving Help service that hires a third-party mover to deliver the U-Box.

Rating:

1.0

Communication was very difficult. It took 6 mo. for the pickup of the U-Box after requesting the removal of the box. Very frustrating. Everyone I talked to was most considerate but no pickup occurred.

Rating:

4.0

Hours don’t match with what is online. Could use an update. :)

Rating:

2.0

Your staff were unresponsive to emails I sent to inquire about my account. The wait times in line to pay, buy supplies, rent and return a truck were usually just this side of ridiculous.

Rating:

5.0

Great service

Rating:

1.0

U-box arrived late by U-Haul & no confirmation after delay. I paid for U-Haul to deliver my u-box but they did not & I ended up paying twice for movers to deliver it. Everyone played dumb about it.

Rating:

5.0

Thanks for your help!

Rating:

5.0

Didn't access the facility, but can say the experience with my U-Box driver, Marissa, was exceptional. She kept me up-to-date with all the plans and provided top-notch service. Went above & beyond.

Rating:

1.0

I liked the storage because it was air conditioned and clean and no insects ! Everyone was helpful😁

Rating:

1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.