Comentarios de los clientes para U-Haul Moving & Storage of Canyon Country

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Canyon Country

Clasificación general:

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Ricky A.
Clasificación:

El cliente no dejó un comentario.

DEIRDRE F.
Clasificación:

El cliente no dejó un comentario.

AURIELLE G.
Clasificación:

El cliente no dejó un comentario.

Lorena O. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MARVIN G.
Clasificación:

El cliente no dejó un comentario.

Derek L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

THOMAS M.
Clasificación:

Don't know why I was Charge a cleaning fee?

Arnold R.
Clasificación:

El cliente no dejó un comentario.

NELTON D.
Clasificación:

Pay too much for miles....charges are too high

Scott L.
Clasificación:

My original drop off location was a 24/7 in Freedom, Ca I believe it was Anbar self storage but there was no 24hr access to the facility to drop off a trailer. There was a night drop for keys to a truck but I was not going to drop a trailer on the street even though I was advised to by your 24hr call center. Which by the way took more than 45 minutes to answer our call. I tried calling the facility and left 2 messages but never even received a call back the next day from that facility. I lost 3 hours on my return trip because of this. I spent 2 hours trying to return the trailer and another hour driving back home dragging an empty trailer.

SHANNON EMMA K.
Clasificación:

Hi received excellent service. The staff was courteous, well informed, and extremely efficient. Despite a line, I was in and out in less than 10 minutes. I give all of my U-Haul business to this location.

JOSEPH A.
Clasificación:

To Customer Service Manager, Please advise the EZ Fuel charge (8.0 Gal) for $38.00??????? This was NOT in the quote nor was it explained to me - also I refilled the tank to the same level I picked up the truck (see attached photo of the gas level when I picked up the truck). Please remove this $38.00 charge in rush. Thanks, Joe Joe Arriaran (661) 609-0533

BUDD M.
Clasificación:

El cliente no dejó un comentario.

Andrew R.
Clasificación:

long wait

Stephan V.
Clasificación:

El cliente no dejó un comentario.

larry D.
Clasificación:

El cliente no dejó un comentario.

SONIA R.
Clasificación:

El cliente no dejó un comentario.

ALEX M.
Clasificación:

El cliente no dejó un comentario.

EARL G.
Clasificación:

Lower mileage rates for 3 or more days rental

VICTOR M.
Clasificación:

Everting is good people very nice place nice clean

Jacob I.
Clasificación:

El cliente no dejó un comentario.

PORFIRIO D.
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El cliente no dejó un comentario.

ROZANNA A.
Clasificación:

Excellent service

JANETTE D.
Clasificación:

The woman who checked me in has attitude not the first time I have dealt with her. She acts like being there doing her job is putting her out. She is not friendly at all major attitude

MATHIEU F.
Clasificación:

El cliente no dejó un comentario.

Jackson F.
Clasificación:

refueling cost was insultingly high. $125 for half tank of gas

Israel R.
Clasificación:

El cliente no dejó un comentario.

Kamesha N.
Clasificación:

Hidden fees

CANDICE T.
Clasificación:

El cliente no dejó un comentario.

MICHAEL G.
Clasificación:

I had to jumpstart the truck twice. Nothing offered by uhaul to make up for my trouble.

JOSE P.
Clasificación:

El cliente no dejó un comentario.

CRAIG S.
Clasificación:

El cliente no dejó un comentario.

Lisa E.
Clasificación:

Great service from everyone!! Also overheard the manager helping an irate customer and he was AMAZING and calm.

Matthew H.
Clasificación:

El cliente no dejó un comentario.

Jonathan G.
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El cliente no dejó un comentario.

Keith A.
Clasificación:

El cliente no dejó un comentario.

Angelica T.
Clasificación:

El cliente no dejó un comentario.

jeannette c w. | Overall Experience |
Clasificación:

Everything fine.....except I lost my key to my lock (that was in the unit when I rented it).....Uhaul did not have a record of the key so i could obtain a duplicate. Therefore i had to call a locksmith for $100. It will teach me to not misplace my key. It would be nice if Uhaul could always keep a duplicate of their clients keys. Everything else good.

Darrell P.
Clasificación:

One attendant was rude and was more involved with his cell phone then getting me unhooked and on my way.

Justin K.
Clasificación:

El cliente no dejó un comentario.

Neil V.
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El cliente no dejó un comentario.

RICHARD H.
Clasificación:

The service we received was extraordinary! Based on our experience with the representative that assisted us, I would highly recommend this location. She was knowledgeable, polite and efficient!

RONNIE F.
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El cliente no dejó un comentario.

RAY M.
Clasificación:

this is the third time i rent from you guys, and there's a good reason why. your costumer service is very professional. thanks for your business.

SPENCER L.
Clasificación:

this entire experience with Uhaul was a disaster and i plan to never use Uhaul again because of it. First, i booked my Uhaul over 2 weeks prior to my moving date and got a call 4 days before my move in day saying that i might not get a truck. i then got called again 2 days before i moved saying they would give me a truck, BUT, i had to return it to the same location and that i would be charged per mile. i had booked a one way truck as almost anyone moving would do but i was forced to waste my time to drive the truck all the way back to the store i picked it up from and then drive all the way back down to my new home, wasting an incredible amount of time and being charged DOUBLE than what i should have been because i was forced to return the truck to the same location. When i received the truck the cargo portion of the truck smelt as if someone had just been smoking inside of it, there was an awful smell that ended up sticking to our furniture and we are having to try to clean off. i am furious about how this experience went. i will be filing a coportate complaint, writing to the Better Business Buureau and never using Uhaul again, as well as warning everyone i know to stay as far away from Uhaul as possible

JOSEPH C.
Clasificación:

Excellent service !!!

ROBERT B.
Clasificación:

El cliente no dejó un comentario.

Clifton C.
Clasificación:

Don't make reservations unless you have the equipment. The lady at the desk had the WORST customer service and she was not accommodating at all when the whole situation wasn't at all my fault. I wish I could get a refund. It was the WORST experience I've ever had. I will not be using Uhaul for a very long time if ever again. I couldn't believe this encounter from such a big company.

MARK M.
Clasificación:

El cliente no dejó un comentario.

Christopher B.
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El cliente no dejó un comentario.

KENNETH R.
Clasificación:

Sweet

Angeljoy E.
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El cliente no dejó un comentario.

BRIAN D.
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El cliente no dejó un comentario.

TAMMY C.
Clasificación:

More personnel for return check is needed, besides 1 at Dept.

Patricia W.
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El cliente no dejó un comentario.

Jeffrey K.
Clasificación:

Truck had stiff brakes other wise a great pleasure.

SEAN M.
Clasificación:

I felt like I was a criminal to rent just moving pads. Photo front and back of drivers license scan. I get a security deposit, but really?

DARRELL D.
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El cliente no dejó un comentario.

TARA M.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS S.
Clasificación:

Every time I use Uhaul, then reservations that are made are never honored. Misinformation is given and it leads to complications with prior time arrangements. I would highly suggest using a different moving rental company to anyone I know

Susan S.
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El cliente no dejó un comentario.

marissa M.
Clasificación:

So far everything works well. Service was good and staffs were knowledgeable and attentive.

KIM T.
Clasificación:

El cliente no dejó un comentario.

CAROLE F.
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El cliente no dejó un comentario.

Christopher N.
Clasificación:

Hire more employees.

ALFREDO G.
Clasificación:

Excellent crew! Keep up the GREAT work y'all!

Gregory C.
Clasificación:

El cliente no dejó un comentario.

Michael Y.
Clasificación:

Continue with great customer service

Janice F.
Clasificación:

Four furniture pieces were damaged.

JUDY H.
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El cliente no dejó un comentario.

Michael Y.
Clasificación:

Continue the great customer service.

Benjamin G.
Clasificación:

Maybe have addition office staff to write up contracts to help get people in and out a little quicker.

Noel S.
Clasificación:

El cliente no dejó un comentario.

Dale S.
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El cliente no dejó un comentario.

Thomas W.
Clasificación:

Some of the most knowledgeable people I've ever been associated with enjoy the experience so much it's just so easy in and out no garbage

Paul B.
Clasificación:

Your charges are unclear. I planned on a $20 rental, it cost me $64. It was supposed to be “contactless”, yet a number of problems with your automated process caused me to have to enter the building. The worst item was that, once I went through the lengthy online process that could only be completed onsite, delaying my project, then the lockbox code you provided me was incorrect. In summary, I felt like I was overcharged, misled on the charges, unnecessarily delayed due to your process and local mistakes, and unnecessarily exposed to people when I didn't want to and planned not to. I am a long time monthly U-Box rental customer and I am very disappointed in this experience. I welcome any remedies you feel appropriate, including a refund or discount off future services.

JACKIE W.
Clasificación:

Tracy was very helpful. The online reservation wasn't there and she still manage to accommodate my needs. David helped with the mirrors and did a great job making sure my van was clean.

Luis V. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

FARES A.
Clasificación:

El cliente no dejó un comentario.

Donald C.
Clasificación:

El cliente no dejó un comentario.

MONICA B.
Clasificación:

El cliente no dejó un comentario.

CAROLE F.
Clasificación:

El cliente no dejó un comentario.

Brandon W.
Clasificación:

They took all of my money no receipt charged for rentals i never even used There was blood in the back of one of the trucks i rented and Never got reimbursed for the gas I put in the truck that was extra Also got in here by the vehicle the window was extremely hard to roll up and down as well. The wipers were even falling off

Brian N.
Clasificación:

El cliente no dejó un comentario.

GERALD T.
Clasificación:

El cliente no dejó un comentario.

BRONWYN F.
Clasificación:

El cliente no dejó un comentario.

FABIAN P.
Clasificación:

provide equipment that doesn't leak like a sieve and destroy our belongings. it is disgusting uhaul actually thinks it's ok to charge for such rubbish and poorly maintained equipment. uhaul have destroyed priceless memories that can never be replaced. you should be ashamed of yourselves.

JANINE M.
Clasificación:

I was very pleased that my truck was already for me when I arrived. The employees were professional and very pleasant, and the CIVID19 precautions made me feel the company cares deeply for both employees and customers.

WILLIAM G.
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El cliente no dejó un comentario.

FRANK B.
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El cliente no dejó un comentario.

JOHN M.
Clasificación:

Definitely need better customer service.

SANDY F.
Clasificación:

El cliente no dejó un comentario.

Sandra M.
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El cliente no dejó un comentario.

Jaime G.
Clasificación:

You guest service was excellent !!!

PETER K.
Clasificación:

The U-Haul staff was great, especially the sales associate who helped me with my rental contract

Jamie B.
Clasificación:

El cliente no dejó un comentario.

Kortney C.
Clasificación:

customer service training train employees on what to say & not say to customers who are people of color. the racist comments were unacceptable from the employee. even allowed customers to be racist towards me & didn't even to anything. WILL NEVER RETURN!

DANIEL P.
Clasificación:

El cliente no dejó un comentario.

Gregory C.
Clasificación:

The person working on my vehicle for the wiring was working at the rental desk, the propane station and a few other jobs. So my 90 minute appointment, which I believe could have been done in 30 minutes, actually took about 3 or 4 hours. But I was desperate so I just had to wait.

EFREN A.
Clasificación:

I was late to drop off the vehicle 5-10 minute and I was charged like 40 bucks more ( another day and insurance ) now I have a extra charged in my account .... I been emailing and no reply

Nicholas F.
Clasificación:

That was great. Thanks

Melissa D.
Clasificación:

More cashiers the wait time was way too long

JULIUS C.
Clasificación:

El cliente no dejó un comentario.

Duniesky R.
Clasificación:

Better customer service and loyalty....

Karen E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephen B. | First Impressions |
Clasificación:

I had reserved a van in advance. When I arrived there were six people standing in line and only one person processing arrivals. I had to stand for 35 minutes. The young man behind the desk was cheerful, but the facility was woefully understaffed during Christmas week. I also had to re-enter data that I had done in advance, online.

brian p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gina S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

wayne M. | Overall Experience |
Clasificación:

Excellent facility, excellent staff.

John S. | Overall Experience |
Clasificación:

When I returned my rental truck to this location, the gas gauge was the same as when I rented the truck in Redding. The employee said the computer reported the gas level low and hit me with a $20 gas charge.. It is a real shame that U-Haul would, trade customer loyalty for $20, but that was you decision. Unless forced, I will not be back.

Kevin S. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

LYNDELL A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TIM G. | Overall Experience |
Clasificación:

Exit gate control not ez to find -place a sign. Door codes don't alway work and must ring very busy inside staff to get in. Consider allowing a photo of empty unit instead of waiting on someone to check it out.My time is important too. Over all fine but could improve.

Timothy C. | First Impressions |
Clasificación:

Although the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn’t my own.

Thomas K. | First Impressions |
Clasificación:

All of the employees were extremely helpful and professional. I had some very detailed questions about the security of the facility. The staff answered all of my concerns.

Kevin M. | Overall Experience |
Clasificación:

We vacated our space on 7-15, month was up on 7-22,informed you we were out. Got a call 10 days later saying rent was due, after we told them they looked at the note in our file to see we were out.. They said we were good. Then on 8-1 we get an e-mail saying we are late on our rent and have a $20 late fee, so now I have to send an e-mail, because I can't get through by phone to say again we were out on 7-15. Communication sucked, don't think I would recommend you for storage.

Bryan V. | Overall Experience |
Clasificación:

Very disappointed with my storage experience. Expected much more from U-Haul. Been a customer for years. Not anymore

TYSON SHAWN A. | Overall Experience |
Clasificación:

Traci, and Freddy are great. Super accommodating

Bryan V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Scott A. | Overall Experience |
Clasificación:

Federico and staff frequently went beyond to be helpful in every way possible even under challenging conditions.

Luis W. | First Impressions |
Clasificación:

The staff was amazing! They were friendly and really took the time to answer all the question that I had.

JULIE T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Phillip P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Rose u. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PAMELA K. | Overall Experience |
Clasificación:

Nice storage facility but a little pricey.

Rose u. | First Impressions |
Clasificación:

Everything went very smoothly

Deborah S. | First Impressions |
Clasificación:

The manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, Deborah

Heidi M. | Overall Experience |
Clasificación:

My unit did have mold in it leaving me to throw away a lot of household items . However overall the location is convenient, and I had no problems other than the mold.

anton c. | First Impressions |
Clasificación:

A water fountain out at the storage units would be great. The staff is friendly and helpful.

Carlos J. | First Impressions |
Clasificación:

Great service

Adam D. | Overall Experience |
Clasificación:

Incredibly rude staff. Spend your money more wisely with a friendly company and not one that claims to be but who hires horse anuses to manage their facilities.

Jonathan G. | First Impressions |
Clasificación:

Lupe and Christian were an excellent source of help snd have great attitudes! Your company is lucky to have them!

CAROLYN J. | First Impressions |
Clasificación:

Your employee was very nice, friendly, and helpful.

Iona D. | Overall Experience |
Clasificación:

Traci is the only person here who was ever completely kind and helpful. Several times I tried to access my storage unit, I couldn't because the place was jammed with moving trucks. Won't be back.

Richard D. | Overall Experience |
Clasificación:

Not enough room between storage units. Not safe driving trucks in and out of that space. They did not hold the correct storage unit that I reserved, this was a huge inconvenience.

NICOLE H. | Overall Experience |
Clasificación:

I absolutely will miss the staff here. They were amazing and always the nicest when needing help!

Fedor N. | Overall Experience |
Clasificación:

Works well

Farhad b. | First Impressions |
Clasificación:

Excellent service

JOSE C. | First Impressions |
Clasificación:

The store manager Freddy was very helpful in satisfying my every need. He made sure my moving experience wa's as easy as possible. Thanks Fred....

Cynthia C. | First Impressions |
Clasificación:

Very nice employees and staff made sure i had everything i needed.

TERRY K. | Overall Experience |
Clasificación:

Over charged no convienence of space or hours and always and issue with mngmnt

Brent H. | First Impressions |
Clasificación:

Guys did great job getting me in and out!

Brent H. | Overall Experience |
Clasificación:

Great job communicating!

Matthew P. | Overall Experience |
Clasificación:

Great staff. The guys who quickly approached my car to ask if I needed help startled me. I saw the sign after saying not to hire them at the front desk. Great staff.

Monica C. | First Impressions |
Clasificación:

So happy with my experience. Fast,efficient and great price! Thank you!

JAVIER C. | Overall Experience |
Clasificación:

Great service. Driver was punctual and friendly.

Anne K. | Overall Experience |
Clasificación:

I'm having difficulty rating, as there were significant screw-ups on U-Haul's end. At the same time, they did take steps to try and fix it once the problem became clear.

RICHARD L. | Overall Experience |
Clasificación:

All was great here. My wife had a problem with the latch. Employee came and opened it for her. Every time i called very one very helpfull. Great customer service

delores o. | Overall Experience |
Clasificación:

Was never at location. Person you sent to my home went above and beyond customer service excellence. Would recommend.

Terrance T. | First Impressions |
Clasificación:

I arrived from moving from Oregon, and the staff was very friendly and helpful.. Made the end of my journey quick and simple..

Marcel C. | Overall Experience |
Clasificación:

Every year your storage price went up, why? I was able to rent the same space at a different storage company. I was very disappointed in that from such a well known company like U Haul.

Sandra D. | Overall Experience |
Clasificación:

I will never use uhaul again. Uhaul owes me $99+$75 and i have called 4 times to try to get it refunded and keep getting disconnected. &The older white male working at this location is extremely rude

Amrita G. | Overall Experience |
Clasificación:

I was unable to schedule a drop-off with these guys after 4 days of unanswered voicemails. I wound up using their Moving Help service that hires a third-party mover to deliver the U-Box.

arthur k. | Overall Experience |
Clasificación:

Communication was very difficult. It took 6 mo. for the pickup of the U-Box after requesting the removal of the box. Very frustrating. Everyone I talked to was most considerate but no pickup occurred.

kate m. | Overall Experience |
Clasificación:

Hours don’t match with what is online. Could use an update. :)

Nils G. | Overall Experience |
Clasificación:

Your staff were unresponsive to emails I sent to inquire about my account. The wait times in line to pay, buy supplies, rent and return a truck were usually just this side of ridiculous.

Robert S. | Overall Experience |
Clasificación:

Great service

Jen T. | Overall Experience |
Clasificación:

U-box arrived late by U-Haul & no confirmation after delay. I paid for U-Haul to deliver my u-box but they did not & I ended up paying twice for movers to deliver it. Everyone played dumb about it.

Larry Charles B. | Overall Experience |
Clasificación:

Thanks for your help!

Lynette S. | Overall Experience |
Clasificación:

Didn't access the facility, but can say the experience with my U-Box driver, Marissa, was exceptional. She kept me up-to-date with all the plans and provided top-notch service. Went above & beyond.

Donna B. | Overall Experience |
Clasificación:

I liked the storage because it was air conditioned and clean and no insects ! Everyone was helpful😁

Frank G. | Overall Experience |
Clasificación:

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

LAURIE P. | Overall Experience |
Clasificación:

Everyone was helpful and friendly. No problems in the 4 years I used the facility.

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