We always use U-Haul for all our moving needs and let our family and friends know the ease of it online. I really think U-Haul has a unique advantage over all others. For the first time, we used the recommended movers.com to help us. Much to our dismay, the movers in AZ cancelled at 11:00AM. We were charged and additional $140.00 for the last minute replacement. As a company, they are not up to the same standards that U-Haul has. Even though it was their mistake, they made us pay for it. Our hands were tied since we were on a tight schedule. I hear that you are not associated with them, just thought you might want to know about our experience with the first mover group, especially since they didn't show up, we can't put that experience on their website I am told. We have always enjoyed U-Haul and the 26 foot truck was totally awesome, a great drive and a great deal! Thanks to U-Haul for always being there for us and the extremely fair pricing! Kind Regards, Jann 818.257.4092
jan g. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Canyon Country
Testimonials From Recent Customers
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Absolutely the worst moving experience possible. I do not recommend UBox for people with homes or furniture and electronics of value. Uhaul denies all damage claims. When you provide your credit card you agree to all charges, which means Uhaul will apply charges you did not agree to without your approval. I have been overcharged by $12,000. I filed a BBB complaint spent hours on the phone, and am still waiting for resolution from this branch. Stay away!!!
Shaunna C.using the app to book and pick up truck was easy, but upon returning the truck, the employee was smoking a cigarette while assisting me, who does this?! his name was Zecharias, disgusting and VERY unprofessional!!
angelo V.Sign that reads drop off location
Daniel C.Have someone come to meet when dropping off the trailer, rather than trying to find someone to assist.
JOHN LESLIE H.Manager was rude. Gas at the beginning was a little bit over half a tank. When I returned the truck with the same amount of gas, I was told that needed more gas and charge me 22 dollars extra. Be carful with this place. Take your own picture at for the gas you get or they will try to rip you uff.
JOSE A.Excellent service
GERARDO E.Empty gas tank and bad parking location when I picked up my truck, It was so close to other trucks I almost hit another one. Also Uhaul's online truck pickup and return process is too long and complex. Needs to be simplified as picking up and returning a truck takes 15-20 mins with all the questions and pictures requests.
HERLIN M.The A/C did not work, no cold air blew only hot air.
DAVID E.I loved our intake guy : zach something, he was amazing and friendly.
LISA P.So easy and convenient
William T.Nothing that I can think of, very smooth operation
Larry M.Check in and out was easy and quick. Impressed with cleanliness and quality of truck. Only peeve I might have, not sure you can do anything about. I followed all directions on registration, uploaded my driver's license and was all set for a clean and easy check-in. However, had to wait in line while the people in front of me who had reserved a vehicle online had to be walked thru each step because they didn't bother with completing their own online registrations.
ANNETTE J.This is a very bad service. We took a car in the city of Santa Clarita to move to another city. Distance 200 miles. The manager told us that we have to pay for 400 miles and return the car back to the city of Santa Clarita. It was very uncomfortable for us. We didn't have to go back to the city of Santa Clarita. The manager said that this is a company politician. We were forced to pay a hundred times more than necessary and still returned back to the city of Santa Clarita to return the car. It was very inconvenient and difficult and expensive. We will no longer use the services of this company.
OLEG G.They were very friendly, helpful, and shared with me how I could drop off after hours, which was very convenient for me. ¡Gracias!
SHANE M.N/a
JAMES D.My belongs were kept in great condition!!
larisha d. | Overall ExperienceThe African-American lady was very rude anytime you try to ask her questions you get an attitude and being very rude I will never ask anybody to go rent from your place again ever if she wants people to understand you have to put the code in before you just go with the gate up and then she should have a sign there saying so clearly or they should look carefully for the word except it or something when the keypad is pushed in and I just assume you should know her job she
ROBERTA U. | Overall ExperienceChecking in using cell phone to take driver license is a bad idea. The web site did not work with my Samsung note 8. It wasted a lot of my time at the counter.
KHOI L.You guys did great!
Erin K.I was charged for a few additional mileage when my original pick up locations was changed and that in miles was further than the extra miles I drove the U-haul. This should have been complimentary in my opinion.
Edward H.Make sure the hitch pin is standard.
ROBERT R.The gas cap was broken. We could not fill up we had to stop by uhaul and get it fixed it slowed us down by 30 mins with our move... It was annoying.. Second time something stupid happened the first time the battey was dead (rental 2 months ago) i had to worry about it ALL day
MONICA M.Quick and friendly service both for pick up and drop off.
Jason W.David was amazing. There was an issue with where the Uhaul was parked and he was helpful, friendly, and energetic (even at 7:30 in the morning). He fixed the problem and got us on our way. We are very grateful for his help!
Estuardo T.The ad for returning after hours was a little complicated but everything else was good
AMJAD C.One container was delivered with a NON working latch, hanging by one screw into split plywood - absolutely useless and NOT secure. I had to call in twice (once they told me they would call me back, but never did). Once I reported the damaged container, there was NO APOLOGY. I will NEVER use U-haul again and I will post about my negative experience.
Steven M.Very pleasant experience. Thank you for making it easy.
JASMINE G.Very pleasant and helpful staff.
IAN H.I was charged two rentals units. I believe this is totally without basis and will not put my confidence in the Uhaul corporation in the future.
Eric S.I have rented equipment from Uhaul for many years now and the equipment has always done it's job. Uhaul apparently has made some changes since I last used them, none of it is really a big deal and certainly wouldn't warrant a complaint except for dropping the equipment off after hours. Apparently if you decide to drop the equipment off during non business hours you need to log on to a website and check the equipment in or you get charged a $20 service for failing to do so.
KRIKOR S.License plate was missing from trailer. Employees working outside wore their masks properly but employees indoors did not. The guy who hooked up the trailer was friendly, otherwise I'd rate lower.
William S.Staff was extremely nice
PERRY B.Federico has helped me for years. He's one of the best and deserves recognition. Only thing I feel he can work on as a leader, is having his facility available. They never answer their phones at the canyon country location and it can be very inconvenient to get simple questions answered. Please relay this message to him and his staff.
uriel a. | Overall ExperienceMy only complaint is i reserved in Northridge and had to pick up in Canyon Country
RICHARD S.This is the usual location I access for rentals. It's always very clean and welcoming. Although it's a busy site, the staff are friendly welcoming and I appreciate they're able to joke and Be very personable. This visit was no exception. PS The bathroom was so clean and smell fresh yet sanitary.
KAREN S.Smooth Operation
Michael Y.Great staff, great service. After a few hiccups with our delivery, Tim and the staff went above and beyond to get our pod to us.
Eric C.Give me a vehicle with a full tank of gas. It's outrageous the charges for gas
RAYMOND L.Nada
Jose G.Very helpful and respectful, thank you.
JAVIER L.The trailer I rented did not have any brakes due to the reservoir did not have any brake fluid. Not acceptable at all for safety reasons alone.
VIJAY M.Just keep up the excellent customer service .
JORGE M.Service was very slow - only one service rep on duty who had to go outside for 15 - 20 minutes to fill a RV customer's propane tanks - while customers hung around the office/reception area waiting. Very bad - not to be recommended.
PATRICK M.Excellent customer service. The team that dropped off and picked up my pod were very professional and left the pod exactly where I requested.
Terry B.Tis is the only email I've received from Uhaul. I have no idea if my things have arrived or if they arrived safely. Updates would be a good idea
lori G.Excellent equipment and service!
JEFFREY G.Awsome staff, very frendly. thank you.
RICARDO R.Clean the windshield.
CHARLES K.Superb Business managed by Freddie That Why I & My friends family keep Coming Back
CHEBELLA L.Great service
Fiona A.This was not the drop off location. Drop off location on contract was MM service at 4804 Redwood Dr Taylorsville Ut 84123. When I attempted to return the truck the manager refused to take the truck saying he didn't have room in his half empty lot. He sent me to another location despite my objections. When I got to the second location at 4690s 4000w west valley Ut. Their lot was totally full. The manager sent me to a third location at Advanced self storage at 3320 S Redwood rd West valley UT. The manager was professional and accepted the truck despite the fact he also had no room. I have never been treated so badly as a customer then I was treated trying to return the truck. U-haul did not honor it's own contract. I was forced to miss work because I was forced to spend the afternoon trying to return the truck. Call me at 801 860-6657 if you care to make things right.
KIER H.Your reservation system! If you don't have trucks don't make the reservation
Charles L.I liked his kindness his good treatment. I can only say that they continue to grasp what they do well. review the dings, the existing scratches on the trucks, before a new customer takes them. It would help customers feel more calm. thanks for your service
GREGORIO M.This actually doesn't have anything to do with the location, but the process to rent a trailer is terribly inefficient. I'm asked to scan my driver's license in every time, and every time my browser blocks this scan request so it has to be manually done. Same thing happened when my friend rented from you. We rent trailers all the time, seems like you could just have my info saved in the database? I appreciate the guys hooking the trailer up for me, but don't understand the trailer verification part. It seems like they hook it up and we should be good to go, but instead we usually sit there for 3-5 minutes until someone inside blesses the hookup from afar. Or whatever they are doing, it just seems unnecessary. Bottom line - equipment is great, price is great, rental process takes way too long.
Ryan C.Staff very professional and polite. Helpful as well. I will continue to always do buisness at the canyon country location
JONATHAN B.First I was given the truck with a 1/8th of a tank of gas which I had to immediately add gas to. The app would not allow me to photograph the unit and I told the person who checked me out. He said just take photos on your phone and save them.
MICHAEL B.Anytime I needed the right size Truck that was not available End up with a smalle truck
RONAL M.Don't know why I was Charge a cleaning fee?
THOMAS M.Everything fine.....except I lost my key to my lock (that was in the unit when I rented it).....Uhaul did not have a record of the key so i could obtain a duplicate. Therefore i had to call a locksmith for $100. It will teach me to not misplace my key. It would be nice if Uhaul could always keep a duplicate of their clients keys. Everything else good.
jeannette c w. | Overall ExperienceI had reserved a van in advance. When I arrived there were six people standing in line and only one person processing arrivals. I had to stand for 35 minutes. The young man behind the desk was cheerful, but the facility was woefully understaffed during Christmas week. I also had to re-enter data that I had done in advance, online.
Stephen B. | First ImpressionsExcellent facility, excellent staff.
wayne M. | Overall ExperienceWhen I returned my rental truck to this location, the gas gauge was the same as when I rented the truck in Redding. The employee said the computer reported the gas level low and hit me with a $20 gas charge.. It is a real shame that U-Haul would, trade customer loyalty for $20, but that was you decision. Unless forced, I will not be back.
John S. | Overall ExperienceExit gate control not ez to find -place a sign. Door codes don't alway work and must ring very busy inside staff to get in. Consider allowing a photo of empty unit instead of waiting on someone to check it out.My time is important too. Over all fine but could improve.
TIM G. | Overall ExperienceAlthough the staff was helpful, it did not make up for the fact the unit that I reserved the day prior was not available. Since I was in need a storage unit, I had no choice but to settle for a higher priced space all because this location did not honor my reservation. Therefore, I have to pay more for a mistake that wasn't my own.
Timothy C. | First ImpressionsAll of the employees were extremely helpful and professional. I had some very detailed questions about the security of the facility. The staff answered all of my concerns.
Thomas K. | First ImpressionsWe vacated our space on 7-15, month was up on 7-22,informed you we were out. Got a call 10 days later saying rent was due, after we told them they looked at the note in our file to see we were out.. They said we were good. Then on 8-1 we get an e-mail saying we are late on our rent and have a $20 late fee, so now I have to send an e-mail, because I can't get through by phone to say again we were out on 7-15. Communication sucked, don't think I would recommend you for storage.
Kevin M. | Overall ExperienceVery disappointed with my storage experience. Expected much more from U-Haul. Been a customer for years. Not anymore
Bryan V. | Overall ExperienceTraci, and Freddy are great. Super accommodating
TYSON SHAWN A. | Overall ExperienceFederico and staff frequently went beyond to be helpful in every way possible even under challenging conditions.
Scott A. | Overall ExperienceThe staff was amazing! They were friendly and really took the time to answer all the question that I had.
Luis W. | First ImpressionsNice storage facility but a little pricey.
PAMELA K. | Overall ExperienceEverything went very smoothly
Rose u. | First ImpressionsThe manager Freddy & his staff are very professional, friendly & patient with customers. They all desire an A+ & I have used their location before that is why I went back!! Thank you, Deborah
Deborah S. | First ImpressionsMy unit did have mold in it leaving me to throw away a lot of household items . However overall the location is convenient, and I had no problems other than the mold.
Heidi M. | Overall ExperienceA water fountain out at the storage units would be great. The staff is friendly and helpful.
anton c. | First ImpressionsGreat service
Carlos J. | First ImpressionsIncredibly rude staff. Spend your money more wisely with a friendly company and not one that claims to be but who hires horse anuses to manage their facilities.
Adam D. | Overall ExperienceLupe and Christian were an excellent source of help snd have great attitudes! Your company is lucky to have them!
Jonathan G. | First ImpressionsYour employee was very nice, friendly, and helpful.
CAROLYN J. | First ImpressionsTraci is the only person here who was ever completely kind and helpful. Several times I tried to access my storage unit, I couldn't because the place was jammed with moving trucks. Won't be back.
Iona D. | Overall ExperienceNot enough room between storage units. Not safe driving trucks in and out of that space. They did not hold the correct storage unit that I reserved, this was a huge inconvenience.
Richard D. | Overall ExperienceI absolutely will miss the staff here. They were amazing and always the nicest when needing help!
NICOLE H. | Overall ExperienceWorks well
Fedor N. | Overall ExperienceExcellent service
Farhad b. | First ImpressionsThe store manager Freddy was very helpful in satisfying my every need. He made sure my moving experience wa's as easy as possible. Thanks Fred....
JOSE C. | First ImpressionsVery nice employees and staff made sure i had everything i needed.
Cynthia C. | First ImpressionsOver charged no convienence of space or hours and always and issue with mngmnt
TERRY K. | Overall ExperienceGuys did great job getting me in and out!
Brent H. | First ImpressionsGreat job communicating!
Brent H. | Overall ExperienceGreat staff. The guys who quickly approached my car to ask if I needed help startled me. I saw the sign after saying not to hire them at the front desk. Great staff.
Matthew P. | Overall ExperienceSo happy with my experience. Fast,efficient and great price! ¡Gracias!
Monica C. | First ImpressionsGreat service. Driver was punctual and friendly.
JAVIER C. | Overall ExperienceI'm having difficulty rating, as there were significant screw-ups on U-Haul's end. At the same time, they did take steps to try and fix it once the problem became clear.
Anne K. | Overall ExperienceAll was great here. My wife had a problem with the latch. Employee came and opened it for her. Every time i called very one very helpfull. Extraordinario servicio al cliente
RICHARD L. | Overall ExperienceWas never at location. Person you sent to my home went above and beyond customer service excellence. Would recommend.
delores o. | Overall ExperienceI arrived from moving from Oregon, and the staff was very friendly and helpful.. Made the end of my journey quick and simple..
Terrance T. | First ImpressionsEvery year your storage price went up, why? I was able to rent the same space at a different storage company. I was very disappointed in that from such a well known company like U Haul.
Marcel C. | Overall ExperienceI will never use uhaul again. Uhaul owes me $99+$75 and i have called 4 times to try to get it refunded and keep getting disconnected. &The older white male working at this location is extremely rude
Sandra D. | Overall ExperienceI was unable to schedule a drop-off with these guys after 4 days of unanswered voicemails. I wound up using their Moving Help service that hires a third-party mover to deliver the U-Box.
Amrita G. | Overall ExperienceCommunication was very difficult. It took 6 mo. for the pickup of the U-Box after requesting the removal of the box. Very frustrating. Everyone I talked to was most considerate but no pickup occurred.
arthur k. | Overall ExperienceHours don't match with what is online. Could use an update. :)
kate m. | Overall ExperienceYour staff were unresponsive to emails I sent to inquire about my account. The wait times in line to pay, buy supplies, rent and return a truck were usually just this side of ridiculous.
Nils G. | Overall ExperienceGreat service
Robert S. | Overall ExperienceU-box arrived late by U-Haul & no confirmation after delay. I paid for U-Haul to deliver my u-box but they did not & I ended up paying twice for movers to deliver it. Everyone played dumb about it.
Jen T. | Overall ExperienceThanks for your help!
Larry Charles B. | Overall ExperienceDidn't access the facility, but can say the experience with my U-Box driver, Marissa, was exceptional. She kept me up-to-date with all the plans and provided top-notch service. Went above & beyond.
Lynette S. | Overall ExperienceI liked the storage because it was air conditioned and clean and no insects ! Everyone was helpful
Donna B. | Overall ExperienceI don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G. | Overall ExperienceEveryone was helpful and friendly. No problems in the 4 years I used the facility.
LAURIE P. | Overall Experience