Customer Reviews for U-Haul Moving & Storage of Cambria Heights

4,500 comentarios

207-05 Linden Blvd   Cambria Heights, NY 11411
(Between E Francis Lewis Blvd and Springfield Ave)

(718) 949-1400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 949-1400

207-05 Linden Blvd
Cambria Heights, NY 11411
(Between E Francis Lewis Blvd and Springfield Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia F. 
Clasificación:
5.0

Fast & easy

LAUREL E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Iulian D. 
Clasificación:
5.0

Returning after hours need to tell ppl that they need to create an account in order to return after hours

VERAMAE J. 
Clasificación:
5.0

need more staff

GINAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMONL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY P. 
Clasificación:
4.0

Need more help at the front desk

DELEY L. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIEL G. 
Clasificación:
5.0

On target. Thanks

CHRISTOPHERIKY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKSONJ E. 
Clasificación:
3.0

The truck battery died after packing everything into the truck & we were pressed for time

RONALDE R. 
Clasificación:
5.0

It was perfect nothing needs to be changed

CHAUDRYM A V. 
Clasificación:
4.0

Wait was too long. Only one person at the register helping people.

Muhammad A. 
Clasificación:
5.0

more personnel

GINAM S. 
Clasificación:
1.0

Not lie to your customers immediately returned the 15' truck I rented due to the fact the sales rep told me the ramp that came with it was 30 inches wide and they are only 25 and 1/2 inches wide which which deemed this truck to be useless to me. Your online pick up didn't work as the app kept saying my order wasn't there and had to have a rep after hours help me so I wasted almost an hour just to pick up the truck that wouldn't work for what I needed. Therefore I will not be paying this bill my credit card company will dispute this charge because I am not going to pay for something I didn't use and wouldn't work for what I needed it for after your sales rep told me it would be big enough for what I need after I specifically stated I need a minimum 30 inch wide ramp because what I was moving was 29 inches wide to roll up the ramp.

RYANPHILLIP RAMA I. 
Clasificación:
1.0

They provide me bad vehicle and I'm still waiting on my final report final charges

Mudassar C. 
Clasificación:
2.0

The manager has a nasty attitude and they seem like they need more workers

TANYAMARIE W. 
Clasificación:
5.0

I made reservations days ahead of time so I have convenient close to me location. On the day of the pick up I hat emailed hour before scheduled time that my pick up location was moved miles away from me. I pay for every mile I use your truck. I called you but every time operator transfers me to find out if my truck was available at my scheduled location phone call got hanged up. I wonder how much extra money this scam generates for uhaul. Wondering. Staff at location was terrific. Good people. Would never recommend your company to my friends. I'll try to stay away myself

adam F. 
Clasificación:
5.0

I did not have any problems at all. Everyone were professionals and respectful.

gisele B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTORL JR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTR R. 
Clasificación:
1.0

I was charged for 18 miles of use , but the truck stayed parked for 95% of the time I rented it because the closing to my new house delayed by 2 weeks. How was this possible ? I drove from your location to Carnegie Avenue, Elmont to LInden Blvd, Cambria Heights then to Dutchgate Estate in Valley Stream, NY. . I did a calculation on my Google Maps and it 3.5 miles. For this reason I would never recommend your location

TREVORO S. 
Clasificación:
5.0

always excellent service

Ryan B. 
Clasificación:
1.0

I never attend to any counter customer service with someone using a headphone and talking to you at the same time and asking you what do you say

MARVINA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rasheem W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCKSROY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joselice W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annmarie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASONJAMEL E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERICJ F. 
Clasificación:
5.0

El cliente no dejó un comentario.

rasheem W. 
Clasificación:
5.0

No issues 👊🏾

MARCD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERA D. 
Clasificación:
5.0

Outside of the pickup location being changed by U-Haul 4 times my overall experience was good. I have no complaints about the last place where we finally picked up the truck.

Linda B. 
Clasificación:
5.0

Pick up and drop off was quick and easy, very professional. I recommend this location. A+ rating

Leon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

james P. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICKA W. 
Clasificación:
5.0

Coffee tea and snacks

PATRICKG J. 
Clasificación:
5.0

Employ more customer service rep.

STEVEDWIGHT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omavi J. 
Clasificación:
1.0

Do not keep changing locations and the truck I asked for. Cost me more money in the end.

Andrew T. 
Clasificación:
2.0

Further than the Location, U-Haul has again pulled a fantastic bait and switch. It is not enough to have U-Haul protect itself with fine prints. They switched the location for pick up from my neighborhood to a place that cost me $100 in Uber cost, almost 3 extra hours and $50 in extra mile cost. U-Haul knows that customers wouldn't book with them if their equipment would be far away and can't cancel a few hours before the move. I'm considering involving the better business bureau to investigate this bait and switch practice.

PIERRED W. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIEJ E. 
Clasificación:
3.0

My reservation was at another location closer to my home. Upon my arrival I received a call saying my truck was unavailable at that location. I was then sent to Cambria heights to pick a smaller truck. I was promised a $50 inconvenience fee. Not sure when I will get that

Roger P. 
Clasificación:
5.0

N/a

DELLA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESLIEELIAS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTISW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

The uhaul that was given to me was clean, however the mileage was incorrect and i was not aware of it until i returned the truck and entered my ending mileage and i was told “that the mileage shown on the vehicle was lower that what i entered for me starting mileage” this caused me to be sitting outside in the rain and not completing my return form for my uhaul. I was never answered on the phone as well when i called in. However everything else was great

CHIOMAASHAMALI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFERP H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moonsammy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNISB F. 
Clasificación:
5.0

Excellent Excellent Excellent

CALLISTUSI N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne C. 
Clasificación:
3.0

Reduce wait time at service desk. Desk was very busy but only one service rep was managing the desk while I was at the store.

CHERYL C. 
Clasificación:
3.0

Wait time longer than it should be as you do it have enough staff at this location. Also having the front door locked at 8am because your one staff member is out back helping someone else is not customer service.

Gregory F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICKAELLE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERJUSTI W. 
Clasificación:
5.0

U-Haul/help and Roadside assistance is HORRIBLE

Kellie U. 
Clasificación:
3.0

El cliente no dejó un comentario.

HENRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUISA A. 
Clasificación:
3.0

Expensive

SINUKUZHIPPALLIL V. 
Clasificación:
3.0

If your cell phone is not working Have an I pad

Stanley L. 
Clasificación:
5.0

The first Representative outside was very courteous. He acknowledged my presence moments after getting out of my car. He said someone would be with me soon and he was. I was glad I didn't have to search around the lot for assistance.  The second Representative inside assisted me at the counter. He too was very courteous and professional.  My experience is one I hope to have again (at this location) if I need U-Haul in the future.

TONYAMARIE B. 
Clasificación:
5.0

The service was very good thank you again

GERALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIOGENES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leighton B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAUDETTEANITA M. 
Clasificación:
5.0

Good as is

JULIUS S. 
Clasificación:
1.0

The truck I rented was not running fine at all. Imargine doing 40 MPH on a minimum of 60 MPN. My husband and I were just praying the truck will not breakdown to/fro the journey. The van rattled throughout the journey.

ADEOLAC A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRELLKEITH SR D. 
Clasificación:
5.0

Great customer service at the Linden Blvd & Springfield Blvd location.

Melvin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEINERX L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVIDVIBART J. 
Clasificación:
5.0

The mobile return was a hassle I have an iPhone with locations settings open It wouldn't register location I wasted 20 minutes I had to use 3 phones until registered location Should be able to tap or manually put location in Otherwise great experience

LYNDAT B. 
Clasificación:
4.0

Good people.

CALLISTUSI N. 
Clasificación:
3.0

Very out of the way, had to drive 10 miles when I had reserved the truck from a location in my town less than a mile away.

Eric Y. 
Clasificación:
4.0

I ha d a problem with the language of the manager. His heavy accent made it hard to understand any word he said. He also gave me a dolly that was the wrong one I ordered. I explained it to him but he insisted he was right. ,

SAMUELC D. 
Clasificación:
2.0

I made a reservation at the Bellerose location but it was moved to Cambria Heights after the fact because Bellerose apparently didn't have the truck. This location was about 4 miles further away than where I wanted to rent from. Additionally, I had a furniture dolly in my order but when I picked up the truck, they were out of furniture dollies. I ended up have to rent the appliance dolly instead. Overall I ended up spending more money than I originally planned because uHaul couldn't accommodate my original order.

Justin F. 
Clasificación:
5.0

I suject that More specific details when it comes uploaded info otherwise great service

Rose P. 
Clasificación:
1.0

Customer service was lacking. There was only one representative at the counter when I arrived to pick up the truck which resulted in a long wait. When I returned the truck, another representative blatantly refused to help me and was rude and argumentative. Very poor service at this location. Would not recommend.

BRIANS O. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTD JR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIUS L. 
Clasificación:
5.0

You need to Up grade the return Site couldnt put in The Mileage so i can get Quick return all as well on Van & performance & price ThNk you

ROBERTEDWARD JR M. 
Clasificación:
1.0

Customer service was agresious had me running to auto zone back and forth and it was told to them it was my 1st time using a trailer...worst experience ever

JRJAMES F M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIVINGSTON S. 
Clasificación:
1.0

the owner was the only one doing ck in and was not a nice person . with a very bad disposition .

Ottley M. 
Clasificación:
2.0

Please fix your app. Spent hours trying to return the vehicle at night cause the picture of the odometer wasn't being accepted.

MATTHEWCLYDE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ervin B. 
Clasificación:
5.0

Good job , satisfied customer.

Geronimo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMANW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICEW W. 
Clasificación:
5.0

I had an excellent experience...the representatives were friendly and knowledgeable and I was able to pick up the truck in a timely manner. I didn't see any room for improvement.

Karen G. 
No se han enviado comentarios para esta ubicación.

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