Customer Reviews for U-Haul Moving & Storage of Cambria Heights

4470 comentarios

207-05 Linden Blvd   Cambria Heights, NY 11411
(Between E Francis Lewis Blvd and Springfield Ave)

(718) 949-1400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 949-1400

207-05 Linden Blvd
Cambria Heights, NY 11411
(Between E Francis Lewis Blvd and Springfield Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Annmarie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASONJAMEL E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERICJ F. 
Clasificación:
5.0

El cliente no dejó un comentario.

rasheem W. 
Clasificación:
5.0

No issues 👊🏾

MARCD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERA D. 
Clasificación:
5.0

Outside of the pickup location being changed by U-Haul 4 times my overall experience was good. I have no complaints about the last place where we finally picked up the truck.

Linda B. 
Clasificación:
5.0

Pick up and drop off was quick and easy, very professional. I recommend this location. A+ rating

Leon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

james P. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICKA W. 
Clasificación:
5.0

Coffee tea and snacks

PATRICKG J. 
Clasificación:
5.0

Employ more customer service rep.

STEVEDWIGHT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omavi J. 
Clasificación:
1.0

Do not keep changing locations and the truck I asked for. Cost me more money in the end.

Andrew T. 
Clasificación:
2.0

Further than the Location, U-Haul has again pulled a fantastic bait and switch. It is not enough to have U-Haul protect itself with fine prints. They switched the location for pick up from my neighborhood to a place that cost me $100 in Uber cost, almost 3 extra hours and $50 in extra mile cost. U-Haul knows that customers wouldn't book with them if their equipment would be far away and can't cancel a few hours before the move. I'm considering involving the better business bureau to investigate this bait and switch practice.

PIERRED W. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIEJ E. 
Clasificación:
3.0

My reservation was at another location closer to my home. Upon my arrival I received a call saying my truck was unavailable at that location. I was then sent to Cambria heights to pick a smaller truck. I was promised a $50 inconvenience fee. Not sure when I will get that

Roger P. 
Clasificación:
5.0

N/a

DELLA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESLIEELIAS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTISW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

The uhaul that was given to me was clean, however the mileage was incorrect and i was not aware of it until i returned the truck and entered my ending mileage and i was told “that the mileage shown on the vehicle was lower that what i entered for me starting mileage” this caused me to be sitting outside in the rain and not completing my return form for my uhaul. I was never answered on the phone as well when i called in. However everything else was great

CHIOMAASHAMALI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFERP H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moonsammy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNISB F. 
Clasificación:
5.0

Excellent Excellent Excellent

CALLISTUSI N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne C. 
Clasificación:
3.0

Reduce wait time at service desk. Desk was very busy but only one service rep was managing the desk while I was at the store.

CHERYL C. 
Clasificación:
3.0

Wait time longer than it should be as you do it have enough staff at this location. Also having the front door locked at 8am because your one staff member is out back helping someone else is not customer service.

Gregory F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICKAELLE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERJUSTI W. 
Clasificación:
5.0

U-Haul/help and Roadside assistance is HORRIBLE

Kellie U. 
Clasificación:
3.0

El cliente no dejó un comentario.

HENRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUISA A. 
Clasificación:
3.0

Expensive

SINUKUZHIPPALLIL V. 
Clasificación:
3.0

If your cell phone is not working Have an I pad

Stanley L. 
Clasificación:
5.0

The first Representative outside was very courteous. He acknowledged my presence moments after getting out of my car. He said someone would be with me soon and he was. I was glad I didn't have to search around the lot for assistance.  The second Representative inside assisted me at the counter. He too was very courteous and professional.  My experience is one I hope to have again (at this location) if I need U-Haul in the future.

TONYAMARIE B. 
Clasificación:
5.0

The service was very good thank you again

GERALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIOGENES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leighton B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAUDETTEANITA M. 
Clasificación:
5.0

Good as is

JULIUS S. 
Clasificación:
1.0

The truck I rented was not running fine at all. Imargine doing 40 MPH on a minimum of 60 MPN. My husband and I were just praying the truck will not breakdown to/fro the journey. The van rattled throughout the journey.

ADEOLAC A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRELLKEITH SR D. 
Clasificación:
5.0

Great customer service at the Linden Blvd & Springfield Blvd location.

Melvin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEINERX L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVIDVIBART J. 
Clasificación:
5.0

The mobile return was a hassle I have an iPhone with locations settings open It wouldn't register location I wasted 20 minutes I had to use 3 phones until registered location Should be able to tap or manually put location in Otherwise great experience

LYNDAT B. 
Clasificación:
4.0

Good people.

CALLISTUSI N. 
Clasificación:
3.0

Very out of the way, had to drive 10 miles when I had reserved the truck from a location in my town less than a mile away.

Eric Y. 
Clasificación:
4.0

I ha d a problem with the language of the manager. His heavy accent made it hard to understand any word he said. He also gave me a dolly that was the wrong one I ordered. I explained it to him but he insisted he was right. ,

SAMUELC D. 
Clasificación:
2.0

I made a reservation at the Bellerose location but it was moved to Cambria Heights after the fact because Bellerose apparently didn't have the truck. This location was about 4 miles further away than where I wanted to rent from. Additionally, I had a furniture dolly in my order but when I picked up the truck, they were out of furniture dollies. I ended up have to rent the appliance dolly instead. Overall I ended up spending more money than I originally planned because uHaul couldn't accommodate my original order.

Justin F. 
Clasificación:
5.0

I suject that More specific details when it comes uploaded info otherwise great service

Rose P. 
Clasificación:
1.0

Customer service was lacking. There was only one representative at the counter when I arrived to pick up the truck which resulted in a long wait. When I returned the truck, another representative blatantly refused to help me and was rude and argumentative. Very poor service at this location. Would not recommend.

BRIANS O. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTD JR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIUS L. 
Clasificación:
5.0

You need to Up grade the return Site couldnt put in The Mileage so i can get Quick return all as well on Van & performance & price ThNk you

ROBERTEDWARD JR M. 
Clasificación:
1.0

Customer service was agresious had me running to auto zone back and forth and it was told to them it was my 1st time using a trailer...worst experience ever

JRJAMES F M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIVINGSTON S. 
Clasificación:
1.0

the owner was the only one doing ck in and was not a nice person . with a very bad disposition .

Ottley M. 
Clasificación:
2.0

Please fix your app. Spent hours trying to return the vehicle at night cause the picture of the odometer wasn't being accepted.

MATTHEWCLYDE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ervin B. 
Clasificación:
5.0

Good job , satisfied customer.

Geronimo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMANW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICEW W. 
Clasificación:
5.0

I had an excellent experience...the representatives were friendly and knowledgeable and I was able to pick up the truck in a timely manner. I didn't see any room for improvement.

Karen G. 
Clasificación:
5.0

keep up the good work

SHERRYK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY J. 
Clasificación:
5.0

Nada

GENER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASONE F V. 
Clasificación:
3.0

Truck needs a face lift , drivers door was very hard to close

HERBERT S. 
Clasificación:
4.0

The price, I traveled only 6 miles and still ended up paying over 60 dollars. God help anyone who needs to use a rental truck for 100 miles or more.

RICHARDTODD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIEC A. 
Clasificación:
5.0

The Employees are nice, I like the service.

JEANSEM J. 
Clasificación:
5.0

Not every knows where gas tank located Please have the attendant have a beif description of the van or truck not just only the mileage or gas level to prevent any incident. Any way thank you, your employees acted very professional and I was very please. Gracias

Mignonne P. 
Clasificación:
1.0

Uhaul location at montauk and merrick blvd looks like a junk yard. I had a reservation there on Saturday and my truck was rented to someone else. On Sunday I picked up a truck at this location and couldn't even use it because something was wrong with the tire however I was charged for the truck. This has been a weekend of anger and frustration at uhaul. I still didn't get my move done thanks to my weekend at uhaul hell. And yes, I tried calling roadside assistance and no one answered so I return the truck early. Why was I charged and what does reservation mean. At this moment I would request a full refund for all the aggravation and frustration I experienced at uhaul this weekend. I would love for management to contact me so I can share my most miserable experience at uhaul. I can be reached 917-972-2899. Gracias

JUDY R. 
Clasificación:
3.0

Have more people on duty behind the counter to avoid extended waiting times. There was only one person working 2 registers and 7 customers waiting. I made my reservation and checked in on-line yet I still had to wait for over 15 minutes.

Vernell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELONM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENALR S. 
Clasificación:
1.0

Poorly staffed waited an hour to be checked in no manager on site!

LISAM B. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONNIE C. 
Clasificación:
5.0

The customer service was very good, from the time I walk in I was greeted with a smile which made my day. It only took me about 5 mins and I was in my van ready to go. When I return the van was the same thing the guy check out everything and I was on my way home. Gracias

SIMON M. 
Clasificación:
5.0

You all doing good so far

Dwight J. 
Clasificación:
5.0

Great customer service!👍🏿👍🏿👏🏿👏🏿

ANTHONYM H. 
Clasificación:
1.0

Hire more worker I waited more than an hour just to return a vehicle

RONALDA S. 
Clasificación:
5.0

I was surprised by the final total of my rental. it's advertised for $19.99 a day rental. my final total was $108.00. I was charged .76 per mile for 20 miles, surcharge fee, environmental fee. All these hidden fees should be advised upon reserving a rental. I had to call to get a copy of my receipt after being told on the day I returned the truck that they were emailing the receipt @ that time. 4 days later I had to call & request my receipt. when I received the receipt it was too small for me to read the details and the enlargement icon was not enlarging the receipt. I had used the truck and willing to pay for gas bur, all those other fees were shockingly surprising. It makes you distrust this company all together. for anyone reading this please ask about additional fees before booking a rental!!!!

VALARIEFAYE L. 
Clasificación:
2.0

The reps are doing an excellent job but inside the facility is so hot that the wait time seemed like an eternity, and the staff and patrons suffer in a sauna. Management needs to install AC to cool down the place. Think about your staff and patrons.

William F. 
Clasificación:
1.0

Uhaul was a fucking nightmare

GILLIAN A. 
Clasificación:
3.0

The customer service was excellent! We would, however, recommend clear signage for the location of the U-Haul pick up area is located in the back of an industrial/service garage. We had no idea that was where the pick up for the moving truck was housed.

Susan Y W. 
Clasificación:
1.0

Customer service and easier return and drop off after store hours.

Rabindranath D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

NOTHING

ANDREV V. 
Clasificación:
5.0

Keep up the great customer service friendlyness.

JEANM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENA R. 
Clasificación:
4.0

Although the intake rep put the wrong mileage at pick up, it was off at 50 miles . When we returned it was over 50 miles , after a while , the cashier decided to go the extra mile and look up the previous information and found the error . She went above and beyond to rectify the situation. Thanks again !

SUEMELISSA B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba