Comentarios del cliente para U-Haul Moving & Storage of Burlington
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Burlington
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Tina C. en
I was reading through the reviews and sad to say my experience with this U-Haul has been awful. I reserved my truck online. When I went to pick up my truck, they urged me to use the online system which I did. No one knew where the keys to the truck were as it did not tell me while registering on my phone. Finally, an employee did help to find the keys. When I returned the truck approximately 1-2 hours later, the office was closed. I had to use my phone to return the truck which requires you take multiple pictures, enter the odometer and gas levels, etc. That is all fine, however once I went to submit it, it said my total was $312. I did not submit this due to the incorrect price. I called 1-800-go-uhaul and the customer service rep assured me that I would not be charged and he would document when I brought the truck back in the computer system. He said they would call me first thing in the morning before charging my card on file. Well, no one called. My card was charged $61 which is incorrect. So, I call again. The person at the store tells me that I was charged $120 but he doesn't know why. He will have someone call me. Since I know they never return my call, I ask to speak to a manager. No manager is around until Thursday. I ask for the number to call Corporate which again, he doesn't know. I called for a 3rd time today and the lady has submitted a form to dispute the charges for me. Yet again, she assures me someone will call me. I have now called and complained at least 4 times. No one has helped, no one documents anything in the computer, and no one ever knows any answers to literally anything I ask. It is extremely frustrating to me that I am charged with no explanation and no return call to refund my money. I will never go here again. If I go to another U-Haul, I will definitely not use the online pick up/drop off as it is extremely inefficient and inaccurate. Really disappointed.
Lisa R. en
It was a very easy and pleasant experience renting the unit- the young lady (sorry forgot her name) was very professional and helpful
CYNTHIA M. en
have 2 employees at all times as soon as you open. Otherwise it was great
Heath P. en
I was charged for equipment that i did not get because they were out of that size or object
Brittany M. en
Guys working there were very friendly and helpful
wayne b. en
R
Glenn B. en
When I reserve a trailer several months in advance at a specific location, I expect my trailer to be there. You making me chase down a trailer literally the day before I’m leaving is unacceptable! Plus now I have to do the same thing in an unfamiliar area for the trip home. So I have to stress during my trip wondering where I’m gonna have to go to get my trailer. This will be the last time I rent a car trailer from U-haul.
Kenneth B. en
Do not change pick up location right before its due to be picked up, Location was further away from the needed location
Aswartha N. en
The main cab had large cardboard piece(s). The representative (at the time I checked-in) could have been more helpful in locating the vehicle. The response was better at other Burlington location. The in-person check-out was satisfactory.
DANA D. en
Nothing! Amazing job!
takiey t. en
My storage unit was full of mice poop. My shoes was chewed up and I had to throw TVs away because my cords was chewed. Waste of money.
Kristal W. en
We had excellent service. It was my first time ever renting a u-haul truck and Jordan made the experience wonderful! His customer service was amazing. I highly recommend the Burlington,NJ location.
Jamie P. en
The staff was friendly and quick. It was just a little smaller.
Colleen K. en
Angel was very helpful. He explained in detail my rental unit. He was friendly and professional and I felt comfortable in renting a storage unit from him. He came back to help me lock my unit.
david m. en
Bad
James L. en
The guys were great at this Uhaul.
Ken S. en
I rented trucks a few times over the last month as well. All members of the staff were courteous, friendly & helpful. I’d definitely recommend this location to anyone.
Hazel P. en
Christina and Jake went above an beyond to make my experience with u-haul a great one.
Charles T. en
Both employees that I had to work with were very courteous kind knowledgeable and helped me very much. Thanks
matthew h. en
Great experience
Betty Ann C. en
My property was damaged. It was covered in mold and completely covered in dust and spiders like it was stored in a shed in someone's back yard. I was told it happens and wasn't offered insurance day 1
BROOKE A S. en
There was quite a bit of water damage on the stuff in the front of the unit. You can see where the roof was leaking. Staff was friendlier at the Florence uhaul. He used to work for you. Bring him back
Rodney J. en
Professional.
Yahairah K. en
The representative took his time with me. He was thorough and very helpful.
michelle c. en
No hidden fees with them. Everything was perfect!
Lorraine N. en
Our storage unit leaked and ruined the furniture and other things stored there. Just about everything needed to be trashed!! Never will I recommend this location!
George k. en
happy with service but would like it to be a little less expensive.
Thomas S. en
Truck was ready to retire
RUSS I. en
Vehicle was vandalized while being strored there there are no cameras moved my rv to more secure facilitie
Ethel J. en
I was was happy to store my belongings with your company and will do it again!!!
khalilah o. en
It was horrible! I made a reservation weeks ago, get to the storage facility to store my things with a set price. We pull up after a 16hr drive, the rep tells me my room that I reserved was gone.
luz d. en
People that work there are not that freindly rush u put yhe door dont want to ansser questions
BERNARD O. en
I was there almost six plus years and over the years and change in management the security and service went down. Security was almost nonexistent when I left. This app won’t let me type everything.
Norma W. en
None
Kevin M. en
Thank you
micheal m. en
None
Nichole D. en
The manager at this location was very helpful
Wilfredo T. en
Very freindly place, clean, a plus all around, would recommend to anyone that is looking for a place to storage there belongings.