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Theresa R.Customer Reviews for U-Haul Moving & Storage of Burlington
Testimonials From Recent Customers
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I had to inspect the vehicle upon pick up. Yet you give yourself hours to inspect after drop off. Then charge for damages, with no proof it happened in my possession. I will not let this go. Thieves!
Regina D.I won't refer a friend to this location because when I returned the truck the same day the young lady there didn't close out my reservation and I was charged an extra day. I still haven't received my refund.
Veronica W.From $19.95 to $108.00 is a huge difference. I drove only 18 miles. This is a ripoff.
Dennis B.Waiting to see if I will be getting a refund on the miles I didn't use
Mike K.Staff was unfriendly and unhelpful. No parking at site. App is a PIA to use: some features don't work correctly, it's slow and the process took me almost 15 minutes to pick up vehicle and required assistance from an online agent.
Dennis L.Unit cement floor was a bit moist/wet.
Cedric D. | First ImpressionsU-haul-Burlington is a 5 star corp
Jamal M. | First ImpressionsEnjoyed dealing with your rep. at the facility.
Ronald A.The only thing that this site needs improvement on is the parking waiting area, which I understand is not an easy fix. Other than that, the customer service is great, the staff has always been very helpful.
Vik L.Pros: I rented a pick-up. Was VERY pleased to find a full-size truck with a full 8' bed! Unfortunately, the previous renter left a bunch of broken glass from a mirror sprinkled around the bed. I had to clean that out before I could safely place my own load. The condition of the truck was a little rough - a number of previous dents, creaky doors, and what sounded to me like a mild valve tap. That all said, the truck performed like a champ; no issues while driving it. Excellent brakes. Will definitely rent again from this site. As long as you don't intend to put more than 50 miles on the truck, it's a very good rental bargain. PS the customer service was commendable!
Sidney H.The employees were extremely nice. I felt very comfortable renting from you.
Julie D M.I kept getting an error message when I tried to take advantage of truck and storage deal. All I need to add was email or phone number to complete but your system rejected.
Leighann S. | Online Move InInitially I reserved a unit online & when I arrived was informed the size of the unit was not available at the location requested & the system should not have allowed a reservation. The agent was helpful in finding another location that could help and things worked out great..
Natasha D. | First ImpressionsProfessional and friendly staff at Sommerpoint, Blackhorsepike, Toms river, Burlington and call center. Except one person who runs his mouth like a non stop motor, not sure where his location at. Not going to mention his name. But he's rude. Otherwise everything was great. Don't let one bad apple ruins for everyone. Gracias.
ANGELINA S. | First ImpressionsI requested a hand truck and dolly but none were available. The truck had less than a half tank of gas when I picked it up which made it very hard to put gas in when I returned. I guessed on the amount and it was more than originally in the truck
Dennis W.The staff was super nice.
Gina C.Everything was ready when I arrived and although I had several transactions, the checkout was efficiently handled. When I called about extending my moving truck, the gentleman was very attentive and helpful. My experience was good and alleviated some of the stress of moving. Thank you, U-Haul of Burlington!
karen S.2nd time renting from U-Haul. Choose this location for the 2nd time due to the great service from staff during the first time. Staff is very friendly and accommodative to customer needs. Marketing team - The stickerage game on inside of vehicle could use a major over "haul". The language used is dated & tone deaf. "You dent, YOU PAY!!" Maybe stickers could promote safety in simple terms, convey a tone for brand/UHual culture and promote future business. Transaction/web process is excellent!
Duane B.I was charged for extra miles. The associated didn't leave his seat to check the vehicle. I was over charged a few hundred. The associate that was at the facility when I returned the vehicle was polite and directed me where to contact customer service. Very upset that I have to wait for the charges to be reversed.
TERENCE C.The manager Christine is outstanding, he's always in a great mood and accommodating makes you feel very welcome. She's a great representative for your company.
Robert H. | Overall Experiencetftftftftftttty
William R.The truck we were provided was not road worthy. The steering was dangerously loose, the passenger door would not close and the drivers side mirror kept dramatically moving out of position blinding the driver to what was behind this truck on the drivers side.
Francis G.The van smelled very badly of cigarette smoke. The customer service employee in the business was very helpful and polite regarding the situation. HOWEVER, The price I was charged was $20 more than my reservation estimate and I drove half the miles I gave in my estimate. I was very disappointed! I find it very convientent to rent a van for a few hours when I need to pick something up and this made the experience will have be reconsider renting a van for such a short excursion next time.
Bridget B.The link to upload my driver's license wouldn't work. Kept getting reminders on my phone to complete my rental process and couldn't. Also couldn't complete trying to rent the truck online. Credit card wouldn't go thru, had to call the 800 number to complete setting up.
KATHY Z P.Check in clerk was wonderful!
ANDREW W. | First ImpressionsI was told I was getting charge 100 for 2500 mile I only did 50 and had the truck for 4hrs. Everything in my unit had mold and bunch of leaves. Had to throw away a couch that was new and half my dishes because of mold. Staff is nice and friendly.
Adrianna D.The sales clerk was excellent. She explained everything in detail and was very patient with my sometimes unclear understanding of terms.
Chester K.From day one, Angel worked with me while I was renting with Uhaul, making the entire process seamless and easy to understand. Always positive with helpful solutions. Thanks to Angel I had a great experience at Uhaul!
Charlie H. | Overall ExperienceUpon returning my rental I was told there was a hole in the roof the metal was clearly bent and curled the item I had in the vehicle was a 48 inch wide kitchen island that was flat on its back as it was the only item in the truck. The vehicle was brought out to me and when I asked don't I have to inspect it I was told it was fine. During my conversation with the representative I was told the young man pulled the truck around for me to be nice because I was a older person mind you I rented there before and inspected vehicles it was also mentioned the truck was just st returned Wednesday after being in the shop for two weeks. I was actually being accused of the hole of which even f I inspected I probably wouldn't look in the roof of the truck. I am very offended with the whole conversation and attitude that was expressed towards me. If I was be treated nicely because of my age then I can honestly say I am too old to lie. There is no way something lying flat on the ground made of wood can reach the roof of a truck and puncture it I even went below my miles and had the truck overnight because of no late drop off. This experience was offensive!!!
VERONA R.The storage units should have better lighting in them to see when it starts getting dark early.
Curtis D. | Overall ExperienceOnly problem We have that we change our schedule to pickup merchandise and we have full gas worth $ 90.00 we ask at the desk and he say I cannot do anything would you please look in to it.
Pankaj S.I was expecting someone to be at the location at 7am to help obtain my truck. No one was there and I had to do it via my phone. This was not what I signed up for so it took me longer to get going. It needs to be clear if someone is not going to be assisting you.
Daniel P.Normally I would do it no problem but the last experience had some negative elements. There may be a problem with the mileage (I have to verify). The biggest problem I have is I got a major case of poison ivy from the bed of the truck. I'm not overly mad but it is disappointing that this happened and now I have to deal with this. A good solid cleaning of the truck bed would of avoided me going thru this.
John P.No issues; quick, smooth process.
John O.When I was closing my storage I had somethings that had to be removed the staff told me they were going to remove it and because they couldn't removed everything they threatened me with the police I just felt it could of been handled different but I have my lawyer on speed dial and also have the text when they said they tried to remove everything I will never use that storage again because of that I paid 180 for a whole year. I'm just glad I'm done with it
Natasha S. | Overall ExperienceThe seats were ripped on drivers side. No rear view Mirror. Bit other then that great
RYAN G.The employee I dealt with at p/u location was competent, courteous, and went "extra" to make sure my move was successful. U-Haul is fortunate to have such an employee working point with customer transactions. Area of Improvement: Streamline your internet app process, its too busy and too long.
DUANE B.Units leak. Tears are in the ceiling insulation
Tersa C. | First ImpressionsA pleasure to deal with Christine Porter. Very nice and very helpful.
Marilyn C. | First ImpressionsThe office manager Christine is very caring, considerate and helpful.
MARILYN C. | Overall ExperienceThe best U-Haul Facility I have ever had the pleasure of dealing with.
Mark R. | Overall ExperienceStop overcharging people im very not happy i will never use uhaul service ever again
WILLIE D.My experience was exceptional. The young lady who checked me out made the experience smooth.
DeWayne W.My bill was due on the 12th of each month I moved out on the 15th Was told it would not be prorated so I pay for a whole month and was only there for three days you guys are crooks
ron b. | Overall ExperienceAngel was fantastic! Personable, professional and knowledgeable.
Marlon A.I have no negative comments for this location. The sales rep gave me the perfect size vehicle for my needs. I was in and out in a timely manner. Truck was clean and drive well. Finished picking up what I needed and dropping the truck off in ninety minutes
Eric B.Service was good
FREDDIE B.The manager Christine was very friendly with outstanding customer service made us feel so comfortable and welcome.
Robert H. | First ImpressionsVery easy check in.
Joyce G. | First ImpressionsBrakes were really bad and truck was old. I called customer service to find out if the box trucks tank was fuel or gasoline no one responded. I couldn't get my tank filled to 1/2 bc I had no time to drop the truck to u haul. So I had to drop it off without buying any gas or fuel. I was charged 38$ for that. For only 28 miles. It was rip off. Never renting u haul ever.
Sakir B.To improve I would shut this location down.
Matthew H.Truck rented was not clean in the cabin, full of a lot of dog hair. Location did not convey earlier than pickup time that they did not have dollies available that I requested for online. I had to spend time after looking for dollies when I could have been instead packing. I contacted an employee about returning the truck possibly after hours, he stated I could not but then gave in and tried to accommodate after I got frustrated about not being able to drop off the vehicle in the morning. I showed up just before closing time and he came out and took car of returning the truck without hesitation.
RYAN KENNETH TAI M.Mike was very professional and informative
Kathie L. | First ImpressionsThe facility did not have furniture blankets reserved. The 10' truck had a faulty tire pressure sensor that gave false low pressure warnings. There was droning noise in the front suspension at normal highway speeds. A better inspection of equipment and advise to customer in advance of unavailable requested support products.
William M.My unit got a bad mold infestation and a lot of it had to be trashed there was a hole in the ceiling insulation but to be fair i moved out of state and rarely had time to check it and didn’t mention it to the staff so no harm no fowl could’ve been remedied they are super laid back though would rent again
alexis n. | Overall ExperienceInform me you are changing the pick-up location. It's great for u-haul because now I had to drive approximately 40 extra miles which means you can charge me an extra $40. Will never rent from u-haul again
Richard M.The facility representative was very knowledgeable, courteous and extremely professional.
Charles B.Price was very expensive. Only had truck for two hours and paid $ 77.00 for a pickup truck.
Valentin H.At first guy give me a truck with engine lights on when I refused to take the truck he gave me other which came back from a customer did not even check or cleaned it for me also it's was making a very bad nose as well and I was very upset as well
MUHAMMAD G.the front end of the vehicle seemed very loose
Patrick P.The rental process was painless and did not take much time at all. ¡Gracias!
TASHON J.Your rep in the office was great. Even when I arrived early the truck was there and ready to go. And they even helped me process my rental using the phone. I had a really tough morning packing and they made it such smooth process thank you so much!!!
Candace K.Different process but smooth
George W.More parking available for the customers at this location. Other than that the office employees were excellent in helping you getting your rental or storage.
Noeling M.Easy efficient transaction
PAUL W.Online pickup is horrible
DAVID M.Errors made on original contract wich caused excess amount on bank hold funds funds that are placed on hold by uhaul should not exceed contact amount i should not have to wait while you hold excess funds from my account had this problem before with your company
David C.The location was not a problem. Doing it online was awful.
SELENA F.This location the guy was rude and cocky I actually called and filed a complaint on him and the scheduling manager a female. I am waiting for someone to get back to me
Samantha C.Sometimes I have some rough situation but somehow U-Haul always makes it right so I want to thank you guys for let me gain access we’re on our way home to Kansas so my wife can see her love ones
David L. | Online Move InThe only complaint is check out. I turned in my clicker and key on Saturday and wasn't officially moved out in the system until Monday.
imani a. | Overall ExperienceThe unit was filled with leaves and debris. There were lots of spiders and webs. It was not clean at all. We are still waiting for the email showing that our account has been closed. No one was in the office when I stopped by during office hours to ask about the email that I had yet to receive.
Eureka W. | Overall ExperienceI was pleasantly surprised to find my belongings in their original condition. With inclement weather and crazy swings in temperature, I was expecting the worst, but the storage unit held up nicely!
Michael R. | Overall ExperienceVery polite and care about your needs. The staff is extreamly nice and helpful.
Gail C. | Overall ExperienceCrystal or Christina (can't remember which is correct) was very helpful and kept her word in notifying me when something became available. Good customer service is everything to me and rare to find today.
MARILYN C. | First ImpressionsThe rep that helped me was very friendly and thorough with explaining things. The unit was clean and the rates were reasonable.
Nakiyyah A. | First ImpressionsGracias
Danielle L. | First ImpressionsI have dealt with Uhaul previously and the results were the same. I'm very content with Uhaul services.
Aundruy M. | First ImpressionsExcellent service and friendly staff.
Hester C. | First ImpressionsThis is the only local U-Haul I will ever rent from. This type of excellent customer service is almost non existent anymore. GREAT MANAGER!!!
JAMES J. | First Impressionsconvenient, clean and cost effective
ANDRE W. | Overall ExperienceAlthough there were a few issues with my truck rental, and arranging the storage unit with the representative on the phone, once Kevin (from Florence) and Christine (from Burlington) got involved, the process was incredibly smooth. We even got more than what we were expecting!
Michael R. | First ImpressionsThis was the worst experience I've ever had with a storage unit facility. Because I didn't have a unit never been to this place in my life. The managers and other staff was not very helpful at all. I wanted to talk with a manager, but all they would do is email. After speaking with your service representative, them sending emails to the managers, that I wanted to speak with them. They would never call. And you could not send responses back to them. Thought it was fixed the first time. Unfortunately they still did not fix it. I called multiple times.
Stephanie M. | Overall ExperienceWe were told $70 plus tax on ssthe phone and then when we got there, the guy that wrote up our paperwork upped it to $100 plus tax. That's $30 something more a month. Well I wasn't very happy about it.
kimberly d. | First ImpressionsThe person on staff was friendly and helpful
Gwendolyn S. | First ImpressionsAll issues we had were responded to by the general manager in a highly satisfactory way. Well-run facility.
Nicholas D. | Overall ExperienceI have only had my unit for a month, and I lost some clothes, designer shoes, sneakers, and personal items do to water damage from a leak/whole in the roof.
orlando b. | First ImpressionsGentlemen at the desk was very friendly and helpful
Annette M. | First ImpressionsThe manager and employees were excellent. They helped me out any time I called or visited. I never felt as though I was a bother at anytime. Trust me I was bother with tons of phone calls and visits due to my very stressful circumstances.
Geraldine P. | Overall ExperienceOur items had been stored for at least 4 years. The billing system is convenient and easy to use. In all this time we never felt the need to check or come in to inspect our goods. We felt if anything had gone amiss that you all would have informed us. Using uhaul gave us "peace of mind". Gracias
MICHAEL D. | Overall ExperienceCleanest U-haul I've been in. Staff was busy but fast and friendly . They offer free guest WiFi and self service options... which I wasn't aware of until speaking with them and will be sure to use in the future. Very convenient.
CHRISTINE P. | First ImpressionsThe workers there were really helpful and accommodate to my needs
Liceth B. | First ImpressionsMy experience with U-HAUL, is an excellent one from signing rental papers to storing my belongs in the unit. Thank you for the very good customer service!
cathy h. | First ImpressionsI moved in no problems but a month later I moved out and they changed me for a month I didn’t stay there I called the central office n no one has contacted me yet I’m very disappointed with UHaul
carmelo m. | Overall ExperienceI enjoyed my storage unit, everyone was very helpful and if I need a another one in the future I will definitely use uhual again.
marcel h. | Overall ExperienceFit my needs
Lisa R. | Overall ExperienceIt was a very easy and pleasant experience renting the unit- the young lady (sorry forgot her name) was very professional and helpful
Lisa R. | First ImpressionsR
wayne b. | Overall ExperienceMy storage unit was full of mice poop. My shoes was chewed up and I had to throw TVs away because my cords was chewed. Waste of money.
takiey t. | Overall ExperienceAngel was very helpful. He explained in detail my rental unit. He was friendly and professional and I felt comfortable in renting a storage unit from him. He came back to help me lock my unit.
Colleen K. | First ImpressionsBad
david m. | Overall ExperienceI rented trucks a few times over the last month as well. All members of the staff were courteous, friendly & helpful. I'd definitely recommend this location to anyone.
Ken S. | Overall ExperienceChristina and Jake went above an beyond to make my experience with u-haul a great one.
Hazel P. | Overall ExperienceBoth employees that I had to work with were very courteous kind knowledgeable and helped me very much. Gracias
Charles T. | First ImpressionsGreat experience
matthew h. | Overall ExperienceMy property was damaged. It was covered in mold and completely covered in dust and spiders like it was stored in a shed in someone's back yard. I was told it happens and wasn't offered insurance day 1
Betty Ann C. | Overall ExperienceThere was quite a bit of water damage on the stuff in the front of the unit. You can see where the roof was leaking. Staff was friendlier at the Florence uhaul. He used to work for you. Bring him back
BROOKE A S. | Overall ExperienceProfessional.
Rodney J. | First ImpressionsThe representative took his time with me. He was thorough and very helpful.
Yahairah K. | First ImpressionsNo hidden fees with them. Everything was perfect!
michelle c. | Overall ExperienceOur storage unit leaked and ruined the furniture and other things stored there. Just about everything needed to be trashed!! Never will I recommend this location!
Lorraine N. | Overall Experiencehappy with service but would like it to be a little less expensive.
George k. | Overall ExperienceTruck was ready to retire
Thomas S. | Overall ExperienceVehicle was vandalized while being strored there there are no cameras moved my rv to more secure facilitie
RUSS I. | Overall ExperienceI was was happy to store my belongings with your company and will do it again!!!
Ethel J. | Overall ExperienceIt was horrible! I made a reservation weeks ago, get to the storage facility to store my things with a set price. We pull up after a 16hr drive, the rep tells me my room that I reserved was gone.
khalilah o. | ReservaciónPeople that work there are not that freindly rush u put yhe door dont want to ansser questions
luz d. | Overall ExperienceI was there almost six plus years and over the years and change in management the security and service went down. Security was almost nonexistent when I left. This app won't let me type everything.
BERNARD O. | Overall ExperienceNinguno
Norma W. | Overall ExperienceGracias
Kevin M. | Overall ExperienceNinguno
micheal m. | Overall ExperienceThe manager at this location was very helpful
Nichole D. | Overall ExperienceVery freindly place, clean, a plus all around, would recommend to anyone that is looking for a place to storage there belongings.
Wilfredo T. | Overall Experience