El cliente no dejó un comentario.Yijie Y.
Customer Reviews for U-Haul Moving & Storage of Bronzeville
Chicago, IL 60616
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The customer service I can always come back for you don't find to many men who will go above the call of duty.Velma P.
I made a reservation for 24/7 pick up but the location did not put the keys in the box. When I showed up on time to pick up my truck I was unable to pick it up and had to wait for a U-Haul employee to give me keys for the truck I rented. Absolutely unacceptable that the location is ok changing someone's reservation without notification. Also, I reserved dollies and furniture pads but the location didn't have any. Between the inability to do 24/7 pickup and lack of supplies that I wanted to rent (even though the website says it was available) I will never use this location again.Madeline K.
Process was quick and easy. The vehicle was also in great condition! Good to see GMC finally implement back-up cameras on their utility vans !!Terrell P.
El cliente no dejó un comentario.KHALEELAH A.
Great staff - helpful, professional and pleasant. I can't remember the name of the employee who helped me out but he was great. Keep up the good work!Elana R.
El cliente no dejó un comentario.taneese P.
Amazing location, friendly staff, prompt/no hassle pickup. One of the better UHaul locations in the city.Yamato H.
El cliente no dejó un comentario.Kevin B.
Vehicle had an overwhelming smell of marijuana.ADOLPHE C.
Sales Rep used profanity during transaction. He also spoke about firing another employee.IMAN S.
El cliente no dejó un comentario.Gregory T.
El cliente no dejó un comentario.Don C.
I scheduled a pickup at a different location and had to Uber to this location to pick up the truck/van. You should fix that. This location was great though. I appreciated the customer service.Peter K.
The staff at the 2601 S. LaSalle location is friendly and knowledgeable. Very accommodating and explained the process and every detail thoroughly.John A.
I reserved and was â€œguaranteedâ€ a truck for a location listed near my apartment. The day before, I was notified that my reservation was changed to a location 20min away. I was on a *very* tight timeline so this was inconvenient to have to drive in morning rush hour to pick up. Then I was told there was no option for me to return my truck to a closer location. I was minutes away from missing a flight that evening, so the whole experience was disappointing in how much stress it added to the already stressful experience of moving.Caitlin P.
El cliente no dejó un comentario.Nicholas C.
El cliente no dejó un comentario.Nick G.
JUST CONTINUE THE â€œOUTSTANDINGâ€ SERVICE YOU GIVE THAT KEEP ME COMING BACK AND REFERRING OTHERS TO â€œYOURâ€ Location. 😄 I' m a happy customerAyanna N.
El cliente no dejó un comentario.MICHAEL D.
El cliente no dejó un comentario.NMA A.
FUNNY AND FAST GUYSFabrizio P.
No improvement necessaryElante C.
El cliente no dejó un comentario.Desonta T.
Got charged for equipment that was not in the truckHachem S.
Windows were dirty,TIMOTHY B.
El cliente no dejó un comentario.Victor I.
El cliente no dejó un comentario.Traci S.
Service was unmatched and can not in my opinion be improved upon. Someone should give the young men who waited on me a merit raise because of their excellent customer service and demeanor.Bradley G.
Please make self return more accesible and clear, it seems like the system was created in such away to get tired at return and give up to pay the extra fee. I've rented dozens of U-Haul and the self return was way much easier before. And it's not that you have to be good with technology, I'm pretty good at it and it's a hussle. GraciasAaron R.
Rep took great care of my needs and went above and beyond to find my misplaced earbud. Gracias.Malik J.
El cliente no dejó un comentario.Susanna C.
Overall, my experience here was good. That said, I had reserved a furniture dolly that I desperately needed in order to move out of my apartment. When I arrived at the location they told me that they had no dollies available. This felt incredibly frustrating, as I had not been notified previous to arriving that I would not be getting a furniture dolly with the truck I rented. This put me in a difficult bind at the very start a long moving day. I really would've appreciated some advance communication. Not having something in stock is totally understandable, but not letting customers know ahead of time that something they reserved is not available doesn't feel right.KELLY D.
El cliente no dejó un comentario.TIMOTHY B.
El cliente no dejó un comentario.Mike A.
El cliente no dejó un comentario.Shiquita D.
El cliente no dejó un comentario.Jia F.
El cliente no dejó un comentario.Georgeta T.
El cliente no dejó un comentario.David P.
None. The most convenient location in the cityKelly M.
El cliente no dejó un comentario.Allan K.
Got to 1st location and equipment wasn't functional & also i was told no one else had a trailer available..had to call 1 800 to find another rental since employees dont wanna do their job properlyGrovena G.
First truck I was given had a bad wiper blade I drove it to the front and asked if they could replace it. They said they didn't do that so I had to wait until she was able to give me another truck as there is only one person helping everyone in the front. When I get my second truck there are pallets in the back and it's Filthy. I had to wait even further until they got some one to move the pallets and clean it. Over all I wasted 45 minutes of my time allowed to use the truck to conduct my move. Uhaul needs to have better processes in place to Alleviate his headachesGonzalo R.
There are a lot of boxes and packing equipment in the lobby that obstruct the view to reception. The outside of the building especially some of the windows need some love and attention.Dyfed R.
El cliente no dejó un comentario.COLLINS B.
El cliente no dejó un comentario.rick R.
Make sure the truck is cleaned and checked in right!Billy R.
El cliente no dejó un comentario.Carlos C.
Nobody helped to unload the trailer, very deceived by Uhaul!!!Jorge G.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.keely S. | Overall Experience
El cliente no dejó un comentario.keely S. | Overall Experience
I been using U-haul for years now. I just had the best service form U-haul with Cynthia Zamora, very knowledgeable and helpful, answered my questions and keep the smiles on my face. Five stars!anthony Z.
El cliente no dejó un comentario.Demetrius S.
El cliente no dejó un comentario.Bobby R. | First Impressions
El cliente no dejó un comentario.keely S.
El cliente no dejó un comentario.William R. | Overall Experience
Fast serviceJuan G.
The truck is in dire need of a tune-up. There steering is not balanced, and the vehicle wobbled from side to side while driving in a lane. There were cigarette ashes in the cup holders and it smelled badly of cigarette smoke. The entire inside had not been cleaned, wiped down, or sanitized. The seat belts felt filled with grime from years of not being cleaned.Ngozi W.
El cliente no dejó un comentario.Rajnikkumar G.
I consistently didn't hear back when I reached out regarding the issues I experienced over the past yr. I consistently could never get through on the phobe and would sit on hold for hours. My contract and unit was put in a random person's name and address due to this I was told I could not get information on this account . This error was supposedly corrected multiple times and never was. I was reassured that the storage would fit my belongings. There was a huge cement cylinder taking up the majority of the rm. I ended up having to switch to a more expensive room when this was discovered upon arrival despite explicitly inquiring beforehand.Vanja C. | Overall Experience
Great locationDerrick C.
El cliente no dejó un comentario.elton c. | First Impressions
The truck was dirty and it was on E. I ran out of gas trying to make it to the gas station. The guy told me â€œ to go straight to the gas station â€œ when he gave me the truck, but I had no idea that it wouldn't make it to gas station. Bad experience this time郎Quianna C.
I had initially reserved a 5x5x10 and was shown this in the preview, but the actual locker was 5x5x6. This was reflected on the contract and will suit my needs but it felt like a bait and switchKevin S. | First Impressions
Beautiful experience as usual, and the manager outstanding!!!!DUANE J. | Overall Experience
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.MICHAEL B.
Very professional and reliable!@@DUANE J.
El cliente no dejó un comentario.Renita G.
Vehicle was filthy and had left over belongings in vehicle. When I expressed my concerns the representative responded â€œvehicles should be cleaned they are outside cleaning nowâ€ and waved me off. Will not recommend. No one cares about their customers obviouslyVennetta S.
El cliente no dejó un comentario.Annette H.
El cliente no dejó un comentario.Vernon M.
The staff at this location are professional, helpful and friendly. We have been buying packing materials for several weeks and feel like they have become friends,Cheryl G.
The manager Cindy, very professional and courteous!!!DUANE J.
i returned the truck after hours and dropped the keys off in the dropbox and went to the clicked the link to verify the truck return and ran into a issue. it was asking for a photo of the mileage and gas tank level, unfortunately when i returned the keys to the dropbox i was not able to take the photos to complete my return.VASILIOS G.
Friendly staff. Clean equipment. Highly recommendaezaz U.
Wonderful people. The original pick up location was changed, as I found out the early morning I got an uber to get truck and I was not notified. The wonderful people there got me a truck at a closer location and the wonderful man drove me there himself, started the Truck for me and the woman was so helpful. I was in panic mode, but they fixed everything quickly. Thank goodness! I wanted to call them both to let them know I got to my out of state location safely with no problems. Even the guy at the drop off was just wonderful in my new state. He even called a cab for me to get home. Thank goodness for UHaul.CATHERINE L.
Had a good storage expericence with the exception that someone on my floor decided it was ok to store a cat in one of the lockers. I heard the poor cat scream over the course of a couple of week while I was moving things in and out of the place. First time, I thought I was hearing things but a week later I definately knew it was a stored cat. Whoever treated a cat like this should be held accountable legally. I called the office but no answer and the call forwarded to the main UHAUL customer service line. I told the rep about it and he wrote a note to managenement and I think it was taken care of. Which is good cause I was about to call 911, animal control, the media etc. This is extreme animal cruelty and I think better measures should be in place to not only check what people are storing but to hold them responsible if they break the rules or the law.Aovaro R. | Overall Experience
El cliente no dejó un comentario.Skyler B.
El cliente no dejó un comentario.nauvilus c. | Overall Experience
Friendly staff went above and beyond with assisting extending mileage and acquiring more packing materials.JASON M.
El cliente no dejó un comentario.patrick i. | Overall Experience
El cliente no dejó un comentario.Matthew I.
Left turn signal out. I was stopped by the police and given a warning. Please check if all lights are working.CAMERON P.
Great professional staff!!!DUANE J.
Hello, the people in the location were really friendly. I had an issue with returning the equipment. While I was returning the truck, it asked me to take a picture of the odometer and upload it. I tried so many times and there was a glitch in the system. The taxi waited for me to complete the process and I couldn't finish because of this issue and I ended paying fine for taxi and I reached out to U-Haul customer care explaining the issue but no compensation was made due to system fault. Ended up paying extra money to taxi and waited on cold. Disappointed by the service.KOUSHIK N.
El cliente no dejó un comentario.DOROTHY J. | First Impressions
El cliente no dejó un comentario.WOLFANG R.
Fast and excellent customer service!MARINA S.
El cliente no dejó un comentario.CHARLOTTE G.
Good. personalTOMAS O. | Overall Experience
The complete staff extremely efficient and professional have a very polite and kind Mgr Cynthia.DUANE J. | First Impressions
Just not super happy with unit…building structure taking up about 1/4 of unit and rat poo all over ground w/trap inside unit.Robert G. | First Impressions
El cliente no dejó un comentario.THOMAS M.
The truck had ice in it from the snow and they didn't scrap it off.Melisa G.
El cliente no dejó un comentario.crystal b. | Overall Experience
El cliente no dejó un comentario.Samara B.
El cliente no dejó un comentario.Deborah A. | Overall Experience
El cliente no dejó un comentario.Deborah A. | Overall Experience
El cliente no dejó un comentario.Deborah A. | First Impressions
Place is clean and well lit. The staff is pretty nice but def in need of security. Seems like some customers need supervision because there have been times when I felt unsafe.ABNER SAL P. | Overall Experience
El cliente no dejó un comentario.OLIVIA H.
Demetrius C. at UHAUL made my moving day a seamless process! The customer service that was provided to me by him and the female staff at the counter on pick-up day was phenomenal. They were kind, I was greeted when I entered the building, and I the time I spent walking to the counter, confirming my pickup, paying, and keys in hand was all under 5 minutes. I'm grateful for the experience and will utilize the 26th St. location again and again! ¡Gracias!MICHELLE G.
El cliente no dejó un comentario.SETH V.
El cliente no dejó un comentario.Natalie M. | Overall Experience
The representative who helped me was hands down one of the best customer service people I have ever dealt with- in any service! Courteous, welcoming, helpful, funny- she even gave me a history lesson of the historical building the U-Haul facility was housed in!Michael J. | First Impressions
Very atentive personelRommel S. | First Impressions
Rusty doorALEX H.
I was charged for putting the gas back where it was when I got the truck when the man told me I was right he wasn't charging me but did it anywaysKIMBERLY P.
Great customer service rep. He was very friendly.Eddie C.
El cliente no dejó un comentario.IMMANUEL I.
El cliente no dejó un comentario.abdulazez A.
El cliente no dejó un comentario.Micah G.
I'd love to speak with someone about the wiring of the trailer. It short circuited things on my van and stranded us without lights for a couple of days. I ended up paying a separate company to rewrite things a different way but they said that the wiring in the trailer caused short circuits with anything they plugged into it. Thank you very much for reading thisNicholas V.
El cliente no dejó un comentario.William P.
Easy and fast process!…Alvaro C. | Online Move In
Servicio al cliente de excelencia.Grace B. | First Impressions
El cliente no dejó un comentario.quentin B.
El cliente no dejó un comentario.DAGMAWI W.
The gentleman that helped me was awesome I was rushing and I know it was hard to work under that pressureAshley H. | First Impressions
Cynthia Zamora and her staff, notably Sally, are knowledgeable and helpful. I love dealing with them and that locationShelley H. | Overall Experience
There was a mistake in my booking, and the team at this location was very helpful and professional in resolving it. Great service, will use in the future.LUKE P.
When I picked up and delivered both employees were very nice. GraciasJASON B.
Very friendly personnelBrian S.
continue to have staff with excellent customer service as I was provided by the staff at this location. You guys have excellent pricing and the process is smooth and simple. Moving is stressful thank you for making it a little easier on me.DANIELLE C.
The storage unit was perfect!! The representatives were very helpful! ThankYou!!DEBORAH e. | Overall Experience
Great facility. Alarm went off too often and was deafly ear-piercing. Some tenants were very sketch and loitered in the garage for no reason.Andrew Z. | Overall Experience
There was some water damage to items in the unit. I was on a high floor and didn't expect that to happen. But overall the experience was good and served its short-term purpose. I will know in future to elevate items should I store again.Sabrina K. | Overall Experience
Very pleased with this locationMyron P. | Overall Experience
El cliente no dejó un comentario.fatima p. | First Impressions
El cliente no dejó un comentario.jerald m. | Overall Experience
El cliente no dejó un comentario.lorraine b. | First Impressions
El cliente no dejó un comentario.Aeriel W. | First Impressions
Great customer service! Manager personally checked me in and gave me a tour of the facility. She and her staff were helpful & personable. The storage rates were such a deal too.Mia M. | First Impressions
El cliente no dejó un comentario.Tishara C. | Overall Experience
Thank you for your professional staff.MILDRED P. | First Impressions
All employees were great, accept for one young lady with a bad attitude and even worse customer service. I wish I had gotten here name. I do know she was not a managerRelioues W. | Overall Experience
El cliente no dejó un comentario.Brandy P. | Overall Experience
It was a great experience with the storage facility. Friendly staff and helpful employees .FELICIA B. | Overall Experience
El cliente no dejó un comentario.STACIE S. | Overall Experience
El cliente no dejó un comentario.Oonatheia K. | Overall Experience
El cliente no dejó un comentario.Kerric K. | Overall Experience
Navigating the website trying to determine which size space I should rent was easy, checking in in person was easy and everyone was so nice and accommodating. I like the security of this location regarding how you get into the building and I feel that my belongings will be safe.Jennifer C R. | First Impressions
El cliente no dejó un comentario.Tyler W. | Overall Experience
El cliente no dejó un comentario.crystal b. | First Impressions
El cliente no dejó un comentario.Erica P. | Overall Experience
Your staff member was very Professional. Appreciative that He took the time to explain and show me the in's and out's of your facility in great detail(s) and the location of my unit. With the understanding of my current and future needs, personally, and business wise. All this was done just before closing time. I was very impressed!! - Thank You!!Anton J. | First Impressions
El cliente no dejó un comentario.STACIE S. | First Impressions
El cliente no dejó un comentario.DESIREE D. | Overall Experience
Great straightforward experience. The facility is cleaned well and feels secure.Daniel G. | Overall Experience
When I need a storage unit I will come back here.Danielle C. | Overall Experience
El cliente no dejó un comentario.Janniht A. | Overall Experience
El cliente no dejó un comentario.MAIKA P. | First Impressions
El cliente no dejó un comentario.Quentin W. | First Impressions
El cliente no dejó un comentario.Keshia E. | Overall Experience
El personal es atentoTHOMAS O. | First Impressions
5 Star service love it....yohoma b. | Overall Experience
El cliente no dejó un comentario.PAUL J. | First Impressions
El cliente no dejó un comentario.Karla E. | First Impressions
El cliente no dejó un comentario.Ray B. | First Impressions
El cliente no dejó un comentario.Valerie S. | First Impressions
El cliente no dejó un comentario.ANTHONY L. | First Impressions
El cliente no dejó un comentario.Russell Q. | Overall Experience
El cliente no dejó un comentario.BRYANT W. | Overall Experience
El cliente no dejó un comentario.maurice c. | First Impressions
El cliente no dejó un comentario.Tanmay G. | Overall Experience
El cliente no dejó un comentario.sasha z. | Overall Experience
I had issue getting into the elevator. The system kept on checking me off. Had to go outside and back inside for checking. It was tediousSERGIO H. | First Impressions
El cliente no dejó un comentario.Tammi S. | First Impressions
I felt the management and the workers were very helpful and willing to help clean areas and caring about their customers thank you you all I appreciate your time and your business.Ceil S. | First Impressions
El cliente no dejó un comentario.DONNA G S. | Overall Experience
I had a awesome experience with everyone at the this storage location.JOHN J. | Overall Experience
El cliente no dejó un comentario.DONNA G S. | First Impressions
El cliente no dejó un comentario.Matthew G. | Overall Experience
El cliente no dejó un comentario.Nashawn F. | Overall Experience
The only problem I had was there was no air on. It was like a sauna inside. The staff was courteous, helpful and friendly.Elaine L. | Overall Experience
El cliente no dejó un comentario.Tia H. | Overall Experience
Shortage of staff available to make sure that new customers are knowledgeable about the location of their locker and how to use the wipe keys. I referred someone and I had to show him everything.Lydia T. | Overall Experience
El cliente no dejó un comentario.joshua m. | Overall Experience
Even though I select yes on all above there was only one employee waiting on about 7 people, I think the store need to have at least 2 or 3 employees to help the volume of customer that they hid in that day and it took a long time for that 1 employee to check us out. And the store doesn't match other uhaul stores prices.CHARLES R. | First Impressions
While the staff was helpful at the desk, they did not provide a map or walk me to the location of my storage unit.Erica P. | First Impressions
Thank you very much for the wonderful experience And the a professional way delete me as a customerDuane J. | Overall Experience
El cliente no dejó un comentario.JOSEPH G. | First Impressions
Anthony was very helpful! ThankYou!💐DEBORAH e. | First Impressions
El cliente no dejó un comentario.omar r. | Overall Experience
El cliente no dejó un comentario.Karen J. | Overall Experience
El cliente no dejó un comentario.Deborah A. | Overall Experience
The intake person was excellent. The facility policies were not. I should not need to pay extra for 24-hour access. That is just a yes or no on your customer input screen!!!!!!!!Gabriel M. | First Impressions
El cliente no dejó un comentario.Adesola A. | Overall Experience
El cliente no dejó un comentario.Francine r. | Overall Experience
Everyone who worked at this facility were welcoming, knowledgeable and were able to surpass my expectations in regard to product and service.Marissa W. | First Impressions
Customer service was exceptional. Cynthia was friendly and willing to answer all my questions. I was given clear directions on entering and exiting the facility to access my storage unit. The cost was very reasonable.Ariel P. | Overall Experience
El cliente no dejó un comentario.Cheryl H. | First Impressions
El cliente no dejó un comentario.KARLTON B. | First Impressions
I love it and will rent the storage againcyntonia j. | Overall Experience
El cliente no dejó un comentario.jackie r. | First Impressions
El cliente no dejó un comentario.Lauren A. | Overall Experience
Thank you Cynthia Zamora for all your help. Very professional, friendly, and helpful. She took the worries from us, being first-time users of storage units.adelfia R. | First Impressions
El cliente no dejó un comentario.Joyia T. | First Impressions
El cliente no dejó un comentario.yi zhou J. | Overall Experience
El cliente no dejó un comentario.TONYA L. | First Impressions
El cliente no dejó un comentario.Lauren A. | First Impressions
uhaul is the best storage ever, there has a very good size room for People putting there stuff. fully reommended.yi zhou J. | First Impressions
Staff is very helpful.Jessica W. | First Impressions
Cynthia was helpful, courteous and answered all my questions. A pleasure to deal with.Ariel P. | First Impressions
El cliente no dejó un comentario.yazmine w. | Overall Experience
El cliente no dejó un comentario.Gregory S. | First Impressions
El cliente no dejó un comentario.Wambura W. | Overall Experience
I went to this U-Haul to purchase some addition pads for my move and the machine was down. The employee proceeded to put my credit card info down with her personal phone. When my mother asked what was going on, one of the employee started to yell at her very very aggressively. She told her to shut up and just go to another store!! My mother was so in shock she started to cry!! This employee was very loud and hostile to us both. We just didn't not understand why she would be putting my credit info in her phone; that was the only question we asked. Also we were terrified for our lives because NO ONE at this location wore a mask except for my mom and I during my entire experience!!! So ALARMING!!!!!!! This behavior is very very very unacceptable due COVID-19 killing people and my mom having underling health issues!!!!!!!!. You're staff put my mom and I at risk in addition to the belligerent behavior of your employee ( I think she was a manager). Lastly, I spoke to someone at this location two days prior to my move-in a safe said that my unit was available on the first floor which was imperative, I even told her that I could pay ahead of time, but she said pay on Saturday when I arrive. When I arrived my u it had been moved to the 3rd floor which caused me to spend more money with the movers . She said that she thought that I would not mind because the 3rd floor had air conditioning, but actually I did mind; the decision caused me to spend more money considering I was moved to the 3rd floor and across the building!!!!! I would have went to another U-Haul if I knew this was a possibility!!! Nevertheless, please contact me with a follow up call. I have never seen such poor service at your facilities!!!jasmine m. | First Impressions
I like the service .Anthony H. T. | First Impressions
Great experience- staff very friendly and helpful, in particular Vincent.Mary Rose V. | Overall Experience
El cliente no dejó un comentario.Alvaro D. | First Impressions
I was so pleased with my UHaul's employee's help and professionalism that I had planned on writing a letter to let you know how wonderfully he represents your company. His name is Anthony and he works at the 2600 S. LaSalle St. in Chicago. He made what could have been very difficult and frustrating a carefree experience for a single, senior female. I appreciated his "No problem' attitude in assisting me with the purchasing of my storage unit and by walking me through the large facility to ensure I could find it when I got turned around with its location. I will remain a UHaul customer if I have future even though this was my first time, because of my experience. Sincerely, Rev. Sharyon CoseySharyon C. | First Impressions
El cliente no dejó un comentario.Clifton B. | Overall Experience
El cliente no dejó un comentario.carolin h. | First Impressions
El cliente no dejó un comentario.Phil E. | Overall Experience
I'm a college student who was suddenly displaced due to Covid-19. I heard that U-Haul was sympathetic and could help me store my things for a month until I could figure things out. I'm very appreciative of U-Haul and the staff who helped me figure everything out in my crazy situation.Calvin G. | Overall Experience
"Great Job!!!"😀Jerome W. | Overall Experience
great experienceRobert M. | First Impressions
El cliente no dejó un comentario.Rommel S. | Overall Experience
Knowledgeable staff, very clean and safe facility overall.Mary W. | Overall Experience
Staff extra helpful.JOHN C. | First Impressions