Customer Reviews for U-Haul Moving & Storage of Bronzeville

1,558 comentarios

2601 S LaSalle St   Chicago, IL 60616

(312) 283-3816

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(312) 283-3816

2601 S LaSalle St
Chicago, IL 60616

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Place is clean and well lit. The staff is pretty nice but def in need of security. Seems like some customers need supervision because there have been times when I felt unsafe.

ABNER SAL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVIA H. 
Clasificación:
5.0

Demetrius C. at UHAUL made my moving day a seamless process! The customer service that was provided to me by him and the female staff at the counter on pick-up day was phenomenal. They were kind, I was greeted when I entered the building, and I the time I spent walking to the counter, confirming my pickup, paying, and keys in hand was all under 5 minutes. I'm grateful for the experience and will utilize the 26th St. location again and again! ¡Gracias!

MICHELLE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

SETH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie M.  |  Overall Experience 
Clasificación:
5.0

The representative who helped me was hands down one of the best customer service people I have ever dealt with- in any service! Courteous, welcoming, helpful, funny- she even gave me a history lesson of the historical building the U-Haul facility was housed in!

Michael J.  |  First Impressions 
Clasificación:
4.0

Very atentive personel

Rommel S.  |  First Impressions 
Clasificación:
2.0

Rusty door

ALEX H. 
Clasificación:
1.0

I was charged for putting the gas back where it was when I got the truck when the man told me I was right he wasn't charging me but did it anyways

KIMBERLY P. 
Clasificación:
5.0

Great customer service rep. He was very friendly.

Eddie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

IMMANUEL I. 
Clasificación:
5.0

El cliente no dejó un comentario.

abdulazez A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah G. 
Clasificación:
1.0

I'd love to speak with someone about the wiring of the trailer. It short circuited things on my van and stranded us without lights for a couple of days. I ended up paying a separate company to rewrite things a different way but they said that the wiring in the trailer caused short circuits with anything they plugged into it. Thank you very much for reading this

Nicholas V. 
Clasificación:
4.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

Easy and fast process!…

Alvaro C.  |  Online Move In 
Clasificación:
5.0

Excellent customer service.

Grace B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

quentin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAGMAWI W. 
Clasificación:
5.0

The gentleman that helped me was awesome I was rushing and I know it was hard to work under that pressure

Ashley H.  |  First Impressions 
Clasificación:
5.0

Cynthia Zamora and her staff, notably Sally, are knowledgeable and helpful. I love dealing with them and that location

Shelley H.  |  Overall Experience 
Clasificación:
5.0

There was a mistake in my booking, and the team at this location was very helpful and professional in resolving it. Great service, will use in the future.

LUKE P. 
Clasificación:
5.0

When I picked up and delivered both employees were very nice. Gracias

JASON B. 
Clasificación:
5.0

Very friendly personnel

Brian S. 
Clasificación:
5.0

continue to have staff with excellent customer service as I was provided by the staff at this location. You guys have excellent pricing and the process is smooth and simple. Moving is stressful thank you for making it a little easier on me.

DANIELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSHANTHA W. 
Clasificación:
4.0

The storage unit was perfect!! The representatives were very helpful! ThankYou!!

DEBORAH e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
4.0

Great facility. Alarm went off too often and was deafly ear-piercing. Some tenants were very sketch and loitered in the garage for no reason.

Andrew Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHAK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyrone P. 
Clasificación:
4.0

Put gas in your trucks, truck only had an eighth of a tank when i picked it up.

RAY G. 
Clasificación:
5.0

The gentleman working the desk inside 11/28/21 at 1:30pm was very friendly, helpful and gave me a bit of history on the old printing press inside the building. He made the experience memorable and A+ customer service!

Joseph Y. 
Clasificación:
1.0

They said that gas tank was full. It was actually less than 3/4 full. When I returned the vehicle they tried to say I had to get more gas. The proof was in the picture that I took of milage & gas before I pulled out of the lot.

LOREN A. 
Clasificación:
5.0

Great service and equipment Good price

TORIBIO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZOLA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CASTELLANO D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABHISHEK B. 
Clasificación:
4.0

There was some water damage to items in the unit. I was on a high floor and didn't expect that to happen. But overall the experience was good and served its short-term purpose. I will know in future to elevate items should I store again.

Sabrina K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN R. 
Clasificación:
5.0

I have rented trucks from this location for many year. They have always had an excellent team of workers. I can not think of anything or anyone that needs improvement.

KHALEELAH A. 
Clasificación:
4.0

Rental moving blankets were not available. Looked the like the box hadn't been swept since the last rental. Overall good experience. Will gladly use U-Haul again.

BRIAN N. 
Clasificación:
5.0

Everything & everyone was perfect & very helpful. Customer friendly! Great experience!

Autry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

Very pleased with this location

Myron P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHUBHAM YATIN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

fatima p.  |  First Impressions 
Clasificación:
3.0

The location was clean but not “inviting”. A sign at the front of the bldg stated “Stop your vehicle here, someone will be out to assist you”. No one came out to assist! The service rep said “Yeah, I don't know why that sign is there, we never go out there.” The Service rep was abrupt and not the least bit interested in hearing what I had to say about the truck. I told him that I was returning the two utility dollies that I had rented and that they were both in the back of the truck. He said “Yeah, yeah”, OK”. But never went to check.

Bruce T. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerald m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lorraine b.  |  First Impressions 
Clasificación:
5.0

Nothing, as far as I'm concerned it's a great place and the employees r as greater.

LENELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aeriel W.  |  First Impressions 
Clasificación:
5.0

Great customer service! Manager personally checked me in and gave me a tour of the facility. She and her staff were helpful & personable. The storage rates were such a deal too.

Mia M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tishara C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ZARKO B. 
Clasificación:
3.0

Every person at the location gave me conflicting information, they need to train the staff. the vehicle they rented to me was not clean in the cab and the truck was not in the best condition for a truck only having 42000 miles on it

PAMELA ROSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENELL M. 
Clasificación:
1.0

Truck was literally falling apart and completely unsafe. This location did not check this vehicle before giving it to my Mother to drive across the country. Extremely terrible service and even worse experience with Uhaul.

DAVID H. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENJAMIN J. 
Clasificación:
1.0

I was forced to disconnect my own 6x12 trailer and position it myself. It was scary but the trailer was due to be dropped off and I was told they could not help me.

CHRISTOPHER S. 
Clasificación:
5.0

Nada

DENNIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLI V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHON S. 
Clasificación:
1.0

This was a horrible experience! I begged to pick up at the location where my storage area was, but ‘my request couldn't be fulfilled'. So I had to make an extra stop on a super stressful moving day, only to find that there was some “issue with the system” that caused a 45 Min delay because “the truck can't be released to you even though it's in your name already”. Then, this location didn't have the moving dollies I reserved with my order. Absolute nightmare. Already called two friends I know who are moving and told them how horrible my experience was, and I think luckily they're going with different companies.

JACOB H. 
Clasificación:
5.0

Thank you for your professional staff.

MILDRED P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHISH K. 
Clasificación:
5.0

Super friendly, and knowledgeable! Explained everything necessary

Trestiese D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE T. 
Clasificación:
5.0

Great job, the team are awesome.

OSELOKA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

WAYNE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jocelyn P. 
Clasificación:
4.0

The check out process was vague!! The check out process video on YouTube didn't appear during my check out process

Pamela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZHEWEN C. 
Clasificación:
3.0

Too pricey

Lovonne S. 
Clasificación:
2.0

I called on the phone listed on an email I received from storage and asked whether I should make a reservation of elevator or anything else for moving out, he responded with "Did you need to do that before?" I told him that it seemed that there is an attitude, then he told me that no reservation is necessary. Also, UHaul should be more selective on listing Moving Help companies other than a disclaimer.

YUANBING M. 
Clasificación:
5.0

The staff at this location were extremely helpful and the location was clean.

DELILAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHLEEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liren Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zackery F. 
Clasificación:
5.0

Navigating the website trying to determine which size space I should rent was easy, checking in in person was easy and everyone was so nice and accommodating. I like the security of this location regarding how you get into the building and I feel that my belongings will be safe.

Jennifer C R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICTOR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEE TERRY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

crystal b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNA A. 
Clasificación:
5.0

Your staff member was very Professional. Appreciative that He took the time to explain and show me the in's and out's of your facility in great detail(s) and the location of my unit. With the understanding of my current and future needs, personally, and business wise. All this was done just before closing time. I was very impressed!! - Thank You!!

Anton J.  |  First Impressions 
Clasificación:
1.0

My uHaul had a tire service light on, just enough oil life to get me to my destination, smelt like smoke and was given to me on Empty. If I am paying 2500 dollars, I should not be given something with so many lights on. You guys should be embarassed.

Madisson L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABHINAV M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
4.0

El cliente no dejó un comentario.

lucy E. 
Clasificación:
3.0

Provide more friendly greeting, provide tours to potential customers renting trucks and storage spaces.

STACIE S. 
Clasificación:
1.0

I was given a van with a busted window/panel it was tape on the window. And if you Lyft the tape you can reach in the van. In the event my sons shoes and clothes was stolen out the van. The respenative who gave me the van state any damages prior to taking the van. And I can't understand with all the money u hail make why would you rent a van to someone with no window. I am escalating this as the manager was rude and said I did that to the van because I it had a window when we I picked the van up

LATWANDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shubham Yatin S. 
Clasificación:
4.0

I don't remember the name of your employee who rented to me but he was exceptional and went beyond expectations to get me a truck. This was after another location failed and told me no trucks were available. Big cudos!!!

Howard K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nakea L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL M. 
Clasificación:
4.0

The employees are all great but the vans are all beat up and dirty from outside . The location is perfect for me this 3 time I rented and not once did I get into van that didn't have damage on it .

DANIEL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
4.0

The online set up was cool but I would prefer to come in and have the reps set things up.

LASHAWN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesba B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

The "check engine light " came on. The A/C really didn't work.

JONATHAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

YONGAN H. 
Clasificación:
5.0

the best uhaul ever they are always on top of their game entire staff wonderful

Derrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOY M. 
Clasificación:
2.0

truck was dirty when picked it up walked inside and asked them about that and they shoved they shoulders. Bought it back a day early they didn't credit anything. Overall look around before uhaul

Michael P. 
Clasificación:
1.0

This rental over all was terrible! I mean just that!! From the start of the rental of a utility trailer until the end of all dropping my equipment off. The trailer came off the hitch and a U Haul employee installed it!! Unfortunately that was today, I don't even wasn't to discuss yesterday and the careless employees

LARINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYRA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUSUF H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHAN B. 
Clasificación:
4.0

Truck was very noisy and smelled of smoke

JOHN A. 
Clasificación:
3.0

Anthony was amazing and saved the day. He was quick, had a positive attitude, took charge of the situation messed up by U-Haul scheduling and made it right. He is a great asset to your company

Inna E. 
Clasificación:
5.0

We had to walk from the uhaul store to the truck over a block away and check the numbers on each uhaul truck to find the truck with our number on it and drive it around to the store for them to load the boxes we purchased. I feel that the truck should have been located and brought around to the front of the store. I'm 78 and walking over a block is a big deal for me.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli V. 
Clasificación:
5.0

I loveThis location so friendly service

PATRICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAIKA P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammi S.  |  First Impressions 
Clasificación:
5.0

I felt the management and the workers were very helpful and willing to help clean areas and caring about their customers thank you you all I appreciate your time and your business.

Ceil S.  |  First Impressions 
Clasificación:
5.0

Anthony was very helpful! ThankYou!💐

DEBORAH e.  |  First Impressions 
Clasificación:
4.0

The intake person was excellent. The facility policies were not. I should not need to pay extra for 24-hour access. That is just a yes or no on your customer input screen!!!!!!!!

Gabriel M.  |  First Impressions 
Clasificación:
5.0

Everyone who worked at this facility were welcoming, knowledgeable and were able to surpass my expectations in regard to product and service.

Marissa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KARLTON B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jackie r.  |  First Impressions 
Clasificación:
5.0

Thank you Cynthia Zamora for all your help. Very professional, friendly, and helpful. She took the worries from us, being first-time users of storage units.

adelfia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA L.  |  First Impressions 
Clasificación:
5.0

Staff is very helpful.

Jessica W.  |  First Impressions 
Clasificación:
1.0

I went to this U-Haul to purchase some addition pads for my move and the machine was down. The employee proceeded to put my credit card info down with her personal phone. When my mother asked what was going on, one of the employee started to yell at her very very aggressively. She told her to shut up and just go to another store!! My mother was so in shock she started to cry!! This employee was very loud and hostile to us both. We just didn't not understand why she would be putting my credit info in her phone; that was the only question we asked. Also we were terrified for our lives because NO ONE at this location wore a mask except for my mom and I during my entire experience!!! So ALARMING!!!!!!! This behavior is very very very unacceptable due COVID-19 killing people and my mom having underling health issues!!!!!!!!. You're staff put my mom and I at risk in addition to the belligerent behavior of your employee ( I think she was a manager). Lastly, I spoke to someone at this location two days prior to my move-in a safe said that my unit was available on the first floor which was imperative, I even told her that I could pay ahead of time, but she said pay on Saturday when I arrive. When I arrived my u it had been moved to the 3rd floor which caused me to spend more money with the movers . She said that she thought that I would not mind because the 3rd floor had air conditioning, but actually I did mind; the decision caused me to spend more money considering I was moved to the 3rd floor and across the building!!!!! I would have went to another U-Haul if I knew this was a possibility!!! Nevertheless, please contact me with a follow up call. I have never seen such poor service at your facilities!!!

jasmine m.  |  First Impressions 
Clasificación:
5.0

I was so pleased with my UHaul's employee's help and professionalism that I had planned on writing a letter to let you know how wonderfully he represents your company. His name is Anthony and he works at the 2600 S. LaSalle St. in Chicago. He made what could have been very difficult and frustrating a carefree experience for a single, senior female. I appreciated his "No problem' attitude in assisting me with the purchasing of my storage unit and by walking me through the large facility to ensure I could find it when I got turned around with its location. I will remain a UHaul customer if I have future even though this was my first time, because of my experience. Sincerely, Rev. Sharyon Cosey

Sharyon C.  |  First Impressions 
Clasificación:
5.0

Staff very professional and very helpful.

samuel a.  |  First Impressions 
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