El cliente no dejó un comentario.Adesola A. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Bronzeville
Chicago, IL 60616
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Rental: My vehicle wasn't properly cleaned and had the check engine light on which was not disclosed to me by the worker. Return: The Hispanic guy and â€˜White lady that works at this location is full of shit. They were the most aggravating throughout my entire rental experience. The guy's face just looked like a slapped ass and like he wanted to get the hell out of there. Why get these damn jobs if you're not going to do it properly. I'm getting charged additional charges when I returned the cargo van 4/2/2021 at 4:20pm exactly. The guy said just give me the keys very condescendingly and that they will log it. It was specifically logged at 6:24am 4/3/2021. That's a load of shit because I didn't return it after hours.Dajae H.
El cliente no dejó un comentario.Francine r. | Overall Experience
THERE'S A LADY NAME SALLY SHE'S HORRIBLESCHENIA S.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.AMANDA S.
I'm being charged for the use of this vehicle in Chicago! I returned my vehicle on time over a month ago. There is plenty of camera footage to show that's the truth. I'm being charged because the staff at the Austin, Texas location failed to do their jobs properly!Reece C.
Staff was very friendly and responsive to customers. Helped to expedite the visit.DENNIS R.
Everyone who worked at this facility were welcoming, knowledgeable and were able to surpass my expectations in regard to product and service.Marissa W. | First Impressions
I left my MasterCard there and Someone used it and the charges on it they called me to pick it up but they are used it so unprofessional and untrustworthy companyEURWIN L.
El cliente no dejó un comentario.WILLIE C.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.DEAN M.
OUTSTANDING SERVICE VERY NEGOTIABLE AND HELPFUL. Will DEFINITELY HIGHLY HIGHLY RECOMMENDAYANNA N.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.CRYSTAL C.
Customer service was exceptional. Cynthia was friendly and willing to answer all my questions. I was given clear directions on entering and exiting the facility to access my storage unit. The cost was very reasonable.Ariel P. | Overall Experience
El cliente no dejó un comentario.Cheryl H. | First Impressions
El cliente no dejó un comentario.Skyler D.
El cliente no dejó un comentario.KARLTON B. | First Impressions
Customer service could have been better. Known problems with computer was an inconvenience. Try smiling and yes you can see a smile in a person's eyes.JAMES R.
My guy at the counter cleaned out the truck and unburied it for us, forgot his name but he was working on Sunday 1/31 at 4 pmMatthew C.
I love it and will rent the storage againcyntonia j. | Overall Experience
El cliente no dejó un comentario.Dexter J.
Whomever it was that issued my truck to me could use, in my opinion, some directives and training on customer service. She seemed to not want to answer questions. She spoke in a low tone of voice making it very hard to hear her and I had to ask her several times to repeat herself. Part of her problem is that she sounds as though she's reading from a training manuel and didn't really care about her customer's experience. Generally everybody at this location has been very helpful, vibrant and seemed to really care. Those employees are the main reason I came back to this location. That's why I was so surprised at this ladies attitude.ANDRAE S.
El cliente no dejó un comentario.balamurrugarajan M.
I have an outstanding case with the fraud department and am incredibly disappointed by the service I have received from them. There should be a more clear communication path between people on the eAlert list and U-haul. I had to spend 1.5 hours on the phone on Friday night trying to get cleared from the list, which disrupted my very tight moving window. Had I known I was on the list before then, I would have cleared up the issue previously. U-Haul's creditor called me months ago and I cleared it up with him. He said he was forwardin his report to U-Haul, but apparently nothing happened since then.Stephen R.
App was unstable, so we needed in-person set up from staff. Cabin of vehicle smelt of cigarettes.Kelly P.
El cliente no dejó un comentario.Leslie M.
El cliente no dejó un comentario.Steve D.
Black lady working here has nasty attitude. Very unprofessional. Have no idea what customer service is. I wish i knew what her name isCHONGHWAN Y.
The lady at the desk was excellent and very friendly. I thought something was wrong with the truck when I pulled off she talked me right through it . GraciasAngel L.
El cliente no dejó un comentario.SIMON L.
El cliente no dejó un comentario.Christopher K.
El cliente no dejó un comentario.Action A.
El cliente no dejó un comentario.Yann D.
Very smooth and easy process! And your employee was very helpful and courteous.Edgar V.
El cliente no dejó un comentario.ANDRAE S.
El cliente no dejó un comentario.derek S.
Jimmy was great and helpful with backing up the truck.Chadwick R.
El cliente no dejó un comentario.jackie r. | First Impressions
Both Agents provided excellent professional service. Gracias.ALVIN P.
High charges wasn't worth itAshley M.
The Lady at the service was on a call (on her mobile) the whole time. I told her that I checked in online, thought that would be easier for her. But she told it would be easier if I could answer the questions in a very rude manner. I was upset and asked her to hang the phone and continue the check in, then she told "It does not matter as far as I am being served". Worst U-hall experience ever, I never had such experience with U-hall service before. I would not visit this place ever again.Rathnayaka R.
Up until my most recent U-Haul rental from this location I have never had any issues. However, this time there was an issue with the return of my deposit and it is still not resolved a week and a half later. This is not by any fault of your company I waited until I thought enough time had passed for it to have been returned and after seeing that it still has not been posted back into my account I am taking action to resolve this matter now.Mike L.
El cliente no dejó un comentario.BLAKE FICHNER H.
El cliente no dejó un comentario.Sekour B.
El cliente no dejó un comentario.Lauren A. | Overall Experience
Customer Service Was Wonderful ThanksHERB R.
I had booked my Truck under $50 reservation guarantee, but on last day they said truck is not available to drop and i need to return it back to same Location. This is not a way you treat customers, if we take one way mean we can't come back otherwise why would we select this option.Lomeshwar D.
El cliente no dejó un comentario.Katrina A.
Arbitrary charge for gas. 4 gallon for 3 miles? You must be kidding me.Gong C.
Supportive and courteous employees willing to help customers.ADRIAN W.
Thank you Cynthia Zamora for all your help. Very professional, friendly, and helpful. She took the worries from us, being first-time users of storage units.adelfia R. | First Impressions
El cliente no dejó un comentario.dominique H.
El cliente no dejó un comentario.Joyia T. | First Impressions
Excellent experience. ðŸ‘ðŸ¿ðŸ‘ðŸ¿TOMMY E.
El cliente no dejó un comentario.yi zhou J. | Overall Experience
El cliente no dejó un comentario.TONYA L. | First Impressions
El cliente no dejó un comentario.TONYA L.
The van statement said it was full and it was not. I filled up a tank that for 3 gallons that I did not use. Also my storage unit had mouse feces in it and on my things.CRYSTAL J.
Please have a better way to reach the actual location by phone. While using the vehicle, I misplaced my cellphone. I called the number for the store in Chicago where I rented (using a different phone of course) to ask if I had left my phone there, but the number I dialed reached a corporate office in Utah. I spoke with Charles who was super helpful but unfortunately there was no way for him to contact the rental location in Chicago to ask if my cellphone was there. In retracing my steps I did find my missing phone, but it would have been helpful to reach someone at the store location, to ask that one quick question, when dialing the number listed as the store location phone number. Aside from that, my experience was 5-star.Nicole B.
El cliente no dejó un comentario.JUA M.
El cliente no dejó un comentario.marvin F.
El cliente no dejó un comentario.MARSHON H.
I was asked to pick up a vehicle next to the fire hydrant and I was asked to park it back atbthe same spot again. Isn't it illegal to park next to a fire hydrant? Please follow rules!AVINASH S.
The employee that helped me was one of the most rude angry employees I've dealt with in my life. I asked a legitimate question at one point and her response was, "I thought you knew everything, if you don't do what I say, I'm going back inside and you can figure this out yourself"MATTHEW K.
Great staff!!!!!! Extremely helpful and pleasant.Felicia L.
Online Reservation was made for pick up in country club hills, no one contacted me to let me know there wasn't a truck available. I had to call U-Haul several times to finally find one available. Shouldn't let online reservations go through if trucks not available.Richard C.
The customer service was great!regina D.
El cliente no dejó un comentario.ALETA C.
I dropped off the auto transport earlier in the day and Andrew was unfriendly and seemed annoyed to assist us. He said he would send a receipt to my email which I never received. I return at 4:45pm same day to drop off the truck and the door is locked. The store closes at 5pm. Myself and another customer knocked on the door until Andrew reluctantly opened the door. He took my key and again said he would send a receipt to my email. I did not receive a checkin email for the truck and auto transport until the next day. Very unprofessional, especially to lock the door well before closing time.Alecia G.
The inside console and steering wheel could have been wiped down with disinfectant wipes and cleaner. Otherwise everything else was good.Ayesha J.
El cliente no dejó un comentario.MOHAMMED H.
El cliente no dejó un comentario.Lauren A. | First Impressions
None, it was great! I had a great experience!Rou W.
Reserving the truck was useless. Still spent 20 minutes in-store trying to get my reservation. I was also charged a $30 fee cause you guys failed to charge my card on file, and later, auto charged it with a late-fee. Ridiculous. Waste of time. Not professional.simon L.
uhaul is the best storage ever, there has a very good size room for People putting there stuff. fully reommended.yi zhou J. | First Impressions
Better training for staff. The night shift is very disrespectful and unprofessionalJohnny J.
Good service friendlyPatrick L.
Nothing to improve on based on this transaction.Chad O.
I have no suggestions for improvement. My experience was flawless and easy. Gracias.Garrett K.
From beginning to end customer service was greatL AMANDA M.
They changed the rate on me day of, an I reserved it 3 weeks prior. I sent an email to the GM from the email I received, I haven't got a response an it has been days.... can someone give me a call me?pierre M.
El cliente no dejó un comentario.Evelyn S.
Staff is very helpful.Jessica W. | First Impressions
El cliente no dejó un comentario.Ahmad M.
Friendly staff great servicemohammed B.
El cliente no dejó un comentario.caryon M.
Staff was accommodating and flexible. Renting was super easy and fast.SELENE G.
Keep more fuel in the gas tank. Having less than a quarter tank of gas is dangerous.TERRELL F.
El cliente no dejó un comentario.NEAL W.
Our customer service was outstanding! We have used other uhaul locations in the area and this location far exceeded our previous experiences.Steven S.
El cliente no dejó un comentario.Farrokh A.
Late payment fee during pandemic was harshJacob A.
El cliente no dejó un comentario.Imelda A.
Cynthia was helpful, courteous and answered all my questions. A pleasure to deal with.Ariel P. | First Impressions
Ensure that all lift doors are operational.joseph G.
El cliente no dejó un comentario.David G.
Fast and easymanuel G.
El cliente no dejó un comentario.Desiree D.
El cliente no dejó un comentario.Sekour B.
El cliente no dejó un comentario.Antoine T.
Very good attitude, good safety measureshai W.
El cliente no dejó un comentario.utkarsh K.
The 20 foot truck that we were given had issues accelerating which made our journey take longer than it should have and we also burned more gas due to this. When I brought this to the associates attention, he made no effort to even offer a simple apology.NICHOLAS M.
I drove the 15 foot box truck. Everything worked fine, I'm more unsure as to whether the leather seats were cleaned or not. Outside of that, it was an easy, painless process.Patrick L.
El cliente no dejó un comentario.Anita S.
El cliente no dejó un comentario.yazmine w. | Overall Experience
The 20 ft truck we reserved was in poor condition. The muffler was disconnected from the exhaust making the ride very loud. The steering was not in alignment. The doors did not close unless slammed. Additionally, the 20' truck, which was only half filled with furniture, had a difficult time ascending hills. The truck was not a good value for my rental fee. The representative was helpful though.dakota R.
El cliente no dejó un comentario.adriana V.
El cliente no dejó un comentario.Gregory S. | First Impressions
El cliente no dejó un comentario.Shandria V.
Easier late night on-line Check out. With the cell phone.suzette D.
El cliente no dejó un comentario.Wambura W. | Overall Experience
El cliente no dejó un comentario.Charles J.
very good!!yunpeng C.
Please clean the trunk when cargo is returned.Peng C.
I had. Needed items purchased with my reservation but at time of pick up only the truck was readyKevin S.
I went to this U-Haul to purchase some addition pads for my move and the machine was down. The employee proceeded to put my credit card info down with her personal phone. When my mother asked what was going on, one of the employee started to yell at her very very aggressively. She told her to shut up and just go to another store!! My mother was so in shock she started to cry!! This employee was very loud and hostile to us both. We just didn't not understand why she would be putting my credit info in her phone; that was the only question we asked. Also we were terrified for our lives because NO ONE at this location wore a mask except for my mom and I during my entire experience!!! So ALARMING!!!!!!! This behavior is very very very unacceptable due COVID-19 killing people and my mom having underling health issues!!!!!!!!. You're staff put my mom and I at risk in addition to the belligerent behavior of your employee ( I think she was a manager). Lastly, I spoke to someone at this location two days prior to my move-in a safe said that my unit was available on the first floor which was imperative, I even told her that I could pay ahead of time, but she said pay on Saturday when I arrive. When I arrived my u it had been moved to the 3rd floor which caused me to spend more money with the movers . She said that she thought that I would not mind because the 3rd floor had air conditioning, but actually I did mind; the decision caused me to spend more money considering I was moved to the 3rd floor and across the building!!!!! I would have went to another U-Haul if I knew this was a possibility!!! Nevertheless, please contact me with a follow up call. I have never seen such poor service at your facilities!!!jasmine m. | First Impressions
I like the service .Anthony H. T. | First Impressions
Great experience- staff very friendly and helpful, in particular Vincent.Mary Rose V. | Overall Experience
El cliente no dejó un comentario.Alvaro D. | First Impressions
I was so pleased with my UHaul's employee's help and professionalism that I had planned on writing a letter to let you know how wonderfully he represents your company. His name is Anthony and he works at the 2600 S. LaSalle St. in Chicago. He made what could have been very difficult and frustrating a carefree experience for a single, senior female. I appreciated his "No problem' attitude in assisting me with the purchasing of my storage unit and by walking me through the large facility to ensure I could find it when I got turned around with its location. I will remain a UHaul customer if I have future even though this was my first time, because of my experience. Sincerely, Rev. Sharyon CoseySharyon C. | First Impressions
El cliente no dejó un comentario.Clifton B. | Overall Experience
El cliente no dejó un comentario.carolin h. | First Impressions
El cliente no dejó un comentario.Phil E. | Overall Experience
I'm a college student who was suddenly displaced due to Covid-19. I heard that U-Haul was sympathetic and could help me store my things for a month until I could figure things out. I'm very appreciative of U-Haul and the staff who helped me figure everything out in my crazy situation.Calvin G. | Overall Experience
"Great Job!!!"😀Jerome W. | Overall Experience
great experienceRobert M. | First Impressions
El cliente no dejó un comentario.Rommel S. | Overall Experience
Knowledgeable staff, very clean and safe facility overall.Mary W. | Overall Experience
Staff extra helpful.JOHN C. | First Impressions
Great staff every helpfulKennard H. | Overall Experience
The storage facility was easy access and the located was visible. The wash room was clean and had tissue.lamar h. | Overall Experience
They were very friendly and accommodating. I came to rent a van, which I needed for only 4hrs on my bike , they let me store thebikeGeorge J. | Overall Experience
I appreciate the friendly welcome and the storage facility was very clean and safe thank yourenee w. | Overall Experience
expecting better moving carts. they didn't work goodChengtian P. | First Impressions
))kiara c. | First Impressions
Cynthia and her team are great.. courteous, helpful and cheerful. They made moving and storing my items easy. Highly recommend them!steven i. | Overall Experience
Staff very professional and very helpful.samuel a. | First Impressions
Good experience. Staff made me buy a U-haul lock. I think it's a commercial abuse. I had a lock from a previous storage which was working perfectly. For the rental staff didnt take my payment methodSimon B. | Overall Experience
Staff is awesome. I've seen them do thing like use their phone to translate and speak to the diverse customer base. Always super pleasant to us.Dale H. | Overall Experience
Vincent was the MAN!! Great service, very knowledgeable, hard working!! Great Job to the entire team at U-Haul of Bronzeville!!Gustavo B. | Overall Experience
The bestmoises r. | First Impressions
Great convenient servicealexander n. | Overall Experience
No complaints excellent and helpful GM and reps!Mendi H. | Overall Experience
A very nice young man helped us immensely at the 2601 S. La Salle location. I believe his name was Vincent. He was professional and very knowledgeable.Gustavo B. | First Impressions
Araceli took care of everything I needed and was extremely courteous and helpful.Edgar V. | First Impressions
Great Customer Serviceandrea p. | First Impressions
Everything was excellent. He was able to offer me a promotion on a storage unit. I was promised 24 hour access for the first day, but it never worked. Other than that mishap, the service was greatalexander n. | First Impressions
Great serviceRuth T. | First Impressions
I had a great experience at this U-Haul location. The staff, especially the manager and her co-worker, at the front desk were super friendly and helpful. I'd highly recommend this location for storageraghu v. | Overall Experience
Great facility excellent serviceJoseph M. | Overall Experience
Prior to moving into my unit,I called the location on 3 occasions.The last two,were to reserve my unit and to confirm that the it was reserved and ready for my arrival.Upon arrival,nothing was ready.Amanda H. | First Impressions
Thank you for keeping a well cleaned and well light facility and fur having a helpful staff rather over the phone or in person.Regina N. | Overall Experience
Excellent place to keep your belongings save and secureRommel S. | Overall Experience
The agent who helped and was patient, Ms weaver was nothing less than incredible. Highly recommend this particular location,thanksWhitney P. | First Impressions
Very easy to use extremely friendly and helpful personnelKen K. | First Impressions
I came in last week, and my storage unit #1902 had been assigned to someone else. My key didn't work. And it's showing that I have a new balance of $110.24 when I was promised a free month again.Chauntrell W. | Overall Experience
Great service and staffSharon W. | Overall Experience
Great storage! Clean and easy to use facility!Danielle S. | Overall Experience
Reservations were screwed up, from pick-up location to type of rental and supplies were added that weren't requested. Pick-up and returned times were also incorrect. Manager at the store saved the dayMarvin D. | Reservación
The people change and some were nice and courteous and others including the manager were very rude. The manager needs to attend classes for dealing with the different clientele to be diverse.shanda c. | Overall Experience
Customer service was hard to reach. Had technical issues with website. Employee had to walk around looking for 30 mins to find an empty unit. Manager would not provide entry code, only swipe card.Joel H. | Overall Experience
The online payment system did not work properly when I was outside the US. I nearly missed a payment because of that.kiril b. | Overall Experience
Friendly, knowledgeable & amazing staff, thank you for all of your help during my move!stacy f. | Overall Experience
Sometimes the common area was not clean but improved later.albert w. | Overall Experience
n/aMladen L. | Overall Experience
Eveowas good and the staff was friendly and knowledgeable I will defiantly recommended friends and family and I look forward to doing business with you in the near future, again it’s been a pleasureTerry D. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!