Comentarios del cliente para U-Haul Moving & Storage of Bronzeville
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Bronzeville
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Kirill M. en
Great service, convenient location, well-maintained equipment, friendly staff - absolutely flawless experience. Will use it again and definitely recommend this location to anyone who is looking for the storage, truck, trailer and even the moving help. Thank you very much for your hard work!
gavin m. en
The staff that i met at 9/10 night was very rude
Phillip S. en
I had to fill up the truck as it was on empty. I "got a discount" to fill it up but I was on a time budget, I didn't need a second job.
alfred p. en
Everything was great.
DIANNE T. en
Just continue doing what you do. Awesome customer service and make you feel welcome
Jacqueline W. en
the bronzeville chicago location was great at the beginning and end
Elizabeth C. en
Very accommodating
Susan L. en
The lady who helped me very nice. I think she was the manager. I came right in the morning and she didn’t make me wait at all by opening her doors on time. She did all the mobile set up for me, very computer savvy. She was a very pleasant person as well.
Simon B. en
Good experience. Staff made me buy a U-haul lock. I think it's a commercial abuse. I had a lock from a previous storage which was working perfectly. For the rental staff didnt take my payment method
scroush a. en
Don't forget the dollys every time.
Dale H. en
Staff is awesome. I've seen them do thing like use their phone to translate and speak to the diverse customer base. Always super pleasant to us.
REBECCA MCKINLEY S. en
Great customer service; forgot to put the dolly and furniture pads in the truck.
Gustavo B. en
Vincent was the MAN!! Great service, very knowledgeable, hard working!! Great Job to the entire team at U-Haul of Bronzeville!!
Elizabeth R. en
It was easy enough to pick up and drop-off the uhaul
sly h. en
I commend the staff n an effort to meet my needs!
Srikanth Reddy G. en
I called the customer service to book the truck for 2 days as the website didn't allow me to do more than 24 hours. The customer service agent confirmed that it is booked for 2 days. I went to the store to pick up the truck and they said it is only for 24 hours, I told the manager(lady) that we called the support and extended it for 2 days and they confirmed it. Then the manager said, "I don't care what they said this is my store and I am the manager here, I need to decide anything, we don't know with whom you talk to, I can not do it for two days, if you don't want to cancel you can cancel". She doesn't even have the concern about the customer issue and what Uhaul promised us. She thinks Uhaul customer support words nothing to her. She was so rude and careless about customer issues. I really wish I didn't book the truck from Uhaul, this is the worst pick up experience ever. I Pick up the truck on 7/31/19 6:45 PM CST and retuned it on 8/1/19 6:34 PM they took keys from me and said "you are good to go, we will email you the receipt copy", so I left, next I got the receipt and they charged me for two days. The worst experience with a rental so far in my life. I had to call the customer support and get the refund for the extra day they charged.
Alan J. en
Tried to greatly overcharge me for the amount of gas used. Currently contesting the charges. Make sure you take a picture of the fuel gauge when you drop off the truck!
jeff r. en
The staff was very helpful and friendly! Thank you
Gregory D. en
I was unable to receive my reserved 10AM UHaul at Hyde Park Storage. Hyde Park Storage then sent me to the Bronzeville location which provided me with a smaller UHaul. I had ordered the 15 foot and received a 10foot. Hyde Park Storage also said that Bronzeville would provide me with the guaranteed $50. Bronzeville did not provide this $50 and neither did Hyde Park. I would not recommend either of these locations.
moises r. en
The best
alexander n. en
Great convenient service
Mendi H. en
No complaints excellent and helpful GM and reps!
Gustavo B. en
A very nice young man helped us immensely at the 2601 S. La Salle location. I believe his name was Vincent. He was professional and very knowledgeable.
Edgar V. en
Araceli took care of everything I needed and was extremely courteous and helpful.
andrea p. en
Great Customer Service
alexander n. en
Everything was excellent. He was able to offer me a promotion on a storage unit. I was promised 24 hour access for the first day, but it never worked. Other than that mishap, the service was great
Ruth T. en
Great service
raghu v. en
I had a great experience at this U-Haul location. The staff, especially the manager and her co-worker, at the front desk were super friendly and helpful. I'd highly recommend this location for storage
Joseph M. en
Great facility excellent service
Amanda H. en
Prior to moving into my unit,I called the location on 3 occasions.The last two,were to reserve my unit and to confirm that the it was reserved and ready for my arrival.Upon arrival,nothing was ready.
Regina N. en
Thank you for keeping a well cleaned and well light facility and fur having a helpful staff rather over the phone or in person.
Rommel S. en
Excellent place to keep your belongings save and secure
Whitney P. en
The agent who helped and was patient, Ms weaver was nothing less than incredible. Highly recommend this particular location,thanks
Ken K. en
Very easy to use extremely friendly and helpful personnel
Chauntrell W. en
I came in last week, and my storage unit #1902 had been assigned to someone else. My key didn't work. And it's showing that I have a new balance of $110.24 when I was promised a free month again.
Sharon W. en
Great service and staff
Danielle S. en
Great storage! Clean and easy to use facility!
Marvin D. en
Reservations were screwed up, from pick-up location to type of rental and supplies were added that weren’t requested. Pick-up and returned times were also incorrect. Manager at the store saved the day
shanda c. en
The people change and some were nice and courteous and others including the manager were very rude. The manager needs to attend classes for dealing with the different clientele to be diverse.
Joel H. en
Customer service was hard to reach. Had technical issues with website. Employee had to walk around looking for 30 mins to find an empty unit. Manager would not provide entry code, only swipe card.
kiril b. en
The online payment system did not work properly when I was outside the US. I nearly missed a payment because of that.
stacy f. en
Friendly, knowledgeable & amazing staff, thank you for all of your help during my move!
albert w. en
Sometimes the common area was not clean but improved later.
Mladen L. en
n/a
Terry D. en
Eveowas good and the staff was friendly and knowledgeable I will defiantly recommended friends and family and I look forward to doing business with you in the near future, again it’s been a pleasure