Comentarios de los clientes para U-Haul Moving & Storage of Bronzeville

Customer service could have been better. Known problems with computer was an inconvenience. Try smiling and yes you can see a smile in a person's eyes.

My guy at the counter cleaned out the truck and unburied it for us, forgot his name but he was working on Sunday 1/31 at 4 pm

I love it and will rent the storage again

Whomever it was that issued my truck to me could use, in my opinion, some directives and training on customer service. She seemed to not want to answer questions. She spoke in a low tone of voice making it very hard to hear her and I had to ask her several times to repeat herself. Part of her problem is that she sounds as though she's reading from a training manuel and didn't really care about her customer's experience. Generally everybody at this location has been very helpful, vibrant and seemed to really care. Those employees are the main reason I came back to this location. That's why I was so surprised at this ladies attitude.

I have an outstanding case with the fraud department and am incredibly disappointed by the service I have received from them. There should be a more clear communication path between people on the eAlert list and U-haul. I had to spend 1.5 hours on the phone on Friday night trying to get cleared from the list, which disrupted my very tight moving window. Had I known I was on the list before then, I would have cleared up the issue previously. U-Haul's creditor called me months ago and I cleared it up with him. He said he was forwardin his report to U-Haul, but apparently nothing happened since then.

App was unstable, so we needed in-person set up from staff. Cabin of vehicle smelt of cigarettes.

Black lady working here has nasty attitude. Very unprofessional. Have no idea what customer service is. I wish i knew what her name is

The lady at the desk was excellent and very friendly. I thought something was wrong with the truck when I pulled off she talked me right through it . Thanks

Very smooth and easy process! And your employee was very helpful and courteous.

Jimmy was great and helpful with backing up the truck.

Both Agents provided excellent professional service. Thank you.

High charges wasn't worth it

The Lady at the service was on a call (on her mobile) the whole time. I told her that I checked in online, thought that would be easier for her. But she told it would be easier if I could answer the questions in a very rude manner. I was upset and asked her to hang the phone and continue the check in, then she told "It does not matter as far as I am being served". Worst U-hall experience ever, I never had such experience with U-hall service before. I would not visit this place ever again.

Up until my most recent U-Haul rental from this location I have never had any issues. However, this time there was an issue with the return of my deposit and it is still not resolved a week and a half later. This is not by any fault of your company I waited until I thought enough time had passed for it to have been returned and after seeing that it still has not been posted back into my account I am taking action to resolve this matter now.

Customer Service Was Wonderful Thanks

I had booked my Truck under $50 reservation guarantee, but on last day they said truck is not available to drop and i need to return it back to same Location. This is not a way you treat customers, if we take one way mean we can't come back otherwise why would we select this option.

Arbitrary charge for gas. 4 gallon for 3 miles? You must be kidding me.

Supportive and courteous employees willing to help customers.

Thank you Cynthia Zamora for all your help. Very professional, friendly, and helpful. She took the worries from us, being first-time users of storage units.

Excellent experience. 👍🏿👍🏿

The van statement said it was full and it was not. I filled up a tank that for 3 gallons that I did not use. Also my storage unit had mouse feces in it and on my things.

Please have a better way to reach the actual location by phone. While using the vehicle, I misplaced my cellphone. I called the number for the store in Chicago where I rented (using a different phone of course) to ask if I had left my phone there, but the number I dialed reached a corporate office in Utah. I spoke with Charles who was super helpful but unfortunately there was no way for him to contact the rental location in Chicago to ask if my cellphone was there. In retracing my steps I did find my missing phone, but it would have been helpful to reach someone at the store location, to ask that one quick question, when dialing the number listed as the store location phone number. Aside from that, my experience was 5-star.

I was asked to pick up a vehicle next to the fire hydrant and I was asked to park it back atbthe same spot again. Isn't it illegal to park next to a fire hydrant? Please follow rules!

The employee that helped me was one of the most rude angry employees I've dealt with in my life. I asked a legitimate question at one point and her response was, "I thought you knew everything, if you don't do what I say, I'm going back inside and you can figure this out yourself"

Great staff!!!!!! Extremely helpful and pleasant.

Online Reservation was made for pick up in country club hills, no one contacted me to let me know there wasn't a truck available. I had to call U-Haul several times to finally find one available. Shouldn't let online reservations go through if trucks not available.

The customer service was great!

I dropped off the auto transport earlier in the day and Andrew was unfriendly and seemed annoyed to assist us. He said he would send a receipt to my email which I never received. I return at 4:45pm same day to drop off the truck and the door is locked. The store closes at 5pm. Myself and another customer knocked on the door until Andrew reluctantly opened the door. He took my key and again said he would send a receipt to my email. I did not receive a checkin email for the truck and auto transport until the next day. Very unprofessional, especially to lock the door well before closing time.

The inside console and steering wheel could have been wiped down with disinfectant wipes and cleaner. Otherwise everything else was good.

None, it was great! I had a great experience!

Reserving the truck was useless. Still spent 20 minutes in-store trying to get my reservation. I was also charged a $30 fee cause you guys failed to charge my card on file, and later, auto charged it with a late-fee. Ridiculous. Waste of time. Not professional.

uhaul is the best storage ever, there has a very good size room for People putting there stuff. fully reommended.

Better training for staff. The night shift is very disrespectful and unprofessional

Good service friendly

Nothing to improve on based on this transaction.

I have no suggestions for improvement. My experience was flawless and easy. Thank you.

From beginning to end customer service was great

They changed the rate on me day of, an I reserved it 3 weeks prior. I sent an email to the GM from the email I received, I haven't got a response an it has been days.... can someone give me a call me?

Staff is very helpful.

Friendly staff great service

Staff was accommodating and flexible. Renting was super easy and fast.

Keep more fuel in the gas tank. Having less than a quarter tank of gas is dangerous.

Our customer service was outstanding! We have used other uhaul locations in the area and this location far exceeded our previous experiences.

Late payment fee during pandemic was harsh

Cynthia was helpful, courteous and answered all my questions. A pleasure to deal with.

Ensure that all lift doors are operational.

awsome

Fast and easy

Very good attitude, good safety measures

The 20 foot truck that we were given had issues accelerating which made our journey take longer than it should have and we also burned more gas due to this. When I brought this to the associates attention, he made no effort to even offer a simple apology.

I drove the 15 foot box truck. Everything worked fine, I'm more unsure as to whether the leather seats were cleaned or not. Outside of that, it was an easy, painless process.

The 20 ft truck we reserved was in poor condition. The muffler was disconnected from the exhaust making the ride very loud. The steering was not in alignment. The doors did not close unless slammed. Additionally, the 20' truck, which was only half filled with furniture, had a difficult time ascending hills. The truck was not a good value for my rental fee. The representative was helpful though.

Easier late night on-line Check out. With the cell phone.

very good!!

Please clean the trunk when cargo is returned.

I had. Needed items purchased with my reservation but at time of pick up only the truck was ready

Three employees I encountered were not wearing masks. It made my family feel unsafe especially we are moving from a low covid state to a high covid state. WEAR A MASK. A U-Haul employee was able to help me free my car from the trailer. He was incredibly helpful and saved the day. He is a star. But still was not wearing a mask.

Truck was really messed up, the sides were scraped, there was bent metal on the side, the steering was not in alignment, the mirrors didn't stay in place. Overall the truck was in poor condition.

On 8/8/20 my wife and I were pulling an open trailer that we had rented in the Gurnee area through the Chicago area on our way to Noblesville, IN. We had gotten around O'Hare when my truck started to over heat. I had to pull off of 94 into a town called Hillside. At that point my wife started to try and find a U-Haul location to rent a truck to finish our trip while I tried to contact a tow truck to tow my truck out of the parking lot for repair. I was able to get a tow truck in about 35 minutes. My wife was on the phone for more than an hour before she had been told where we could get a 10 foot panel truck from a U-Haul in Chicago. She was told the cost would be $245 because of the short notice and limited vehicles. We were stuck in a parking lot with an open trailer loaded with items from our home and no way to pull it, so we had little choice. We were told to go the 3401 West 47th street in Chicago to get our truck. We had friends from the Gurnee area driving to our location to take me to the U-Haul location, but they were still about 35 minutes out and the U-Haul location on 3401 West 47th was 30 minutes from our location and the website showed the location closed in about 35 minutes at 7:00 pm. My wife got on the phone to call the location and ask if they would be willing to stay and wait until we arrived before closing because of our circumstances. They understood we were broken down and needed this truck to complete our trip to Indy with our belongings on the open trailer. She was told they would wait a couple minutes past 7:00, but that was all. I could not believe that response. Our friends arrived and we rushed to the West 47th street site and arrived at 6:58. As I was walking in the door an employee was turning off the lights, so it seems they were not going to wait on me. I went to the counter and told the woman my name and that I was there for a 10 foot panel truck. She then told me she did not have a truck for me. It was at a different location. I explained this was the site that we were told to go to. We are not from this area, we would not make up something like that. She said the truck was at 2601 LaSalle Street in Chicago. It was 15 to 20 minutes away. I asked what time they close and she said 7:00 pm. It was already 7:03. I told her our situation and she got on the phone and appeared to be contacting the LaSalle Street location. She told me the key would be in an outside lock box, so that I could still get my truck even though they would be closed. The woman told me how to go onto UHaul.com and access the key. So we drove to the LaSalle street site to get a truck. We arrived at about 7:25 pm and I tried to go onto the site and to get the key for the truck. I attempted several times to go onto the website to get the code that would release my truck key. At about 8:00 pm I gave up and tried calling the 800 help number on the website. I also had a 25 minute wait before someone picked up the call. The woman tried multiple things that would allow me to take the picture of my drivers license. That seemed to be the issue. After about 30 minutes she told me she needed to contact her manager. She put me on hold for another 25 minutes. She came back on and tried a few more things and then told me that I would not be able to get a truck in this way. She said it seems the LaSalle site does not use the outside key process after hours. I told her that I was standing 6 feet away from 3 key lock boxes. It made no sense to me. I explained my situation and told this woman that my wife has been standing with my trailer for more than 2 hours at this point waiting on me to return. She put me on hold again and contacted the manager of the LaSalle site. The manger said she would drive in and get me a key. She lived approximately 20 minutes from the site. The manger arrived around 10:00 pm to open up and provide me with a key. I am very grateful to Cynthia Zamora for coming in to help me out of this situation. She was the ONLY bright spot in this entire U-Haul fiasco. When I was getting the key I asked Cynthia why the after hours key was not ready. I told her that the woman at the West 47th street site called her site to set things up. Cynthia told me no one had contacted her. The after hours key pick up was never set up. The woman at the 47th street site was evidentially lying to me when she told me things were set up for my after hours key pick up. Cynthia told me they stopped using the after hours key pick up a couple months ago due to riots in the area. This was very disappointing to me considering that the woman at the 47th street site knew my situation. The end result was it took more than 3 hours to finally get a truck and I had to go to 2 different sites. My wife was also told that the reason for the $245 cost was due to short notice and lack of vehicles. I counted at least 5 of these 10 foot panel trucks at the LaSalle Street site. This was without a doubt the worst experience I have ever had with business.

1.The truck lights were broken. 2.i travel less than 10 miles and filled the gas of $20. 3.i have been charged $68. It does not make any sense for taking the cargo van and it's so expensive.

Keep them happy and expand business, because I will be back. Thank you.

I was charged an extra $83.85 after being sent a receipt for $157.00. I was not sent an explanation to the charges!! I didn't give my card information for you to steal my money.

Keep them happy

The location was great but uhauls service was i credibly disappointing. I ended up getting a rental an hour later and wasted an hour paying movers who had no truck to load.

I went to this U-Haul to purchase some addition pads for my move and the machine was down. The employee proceeded to put my credit card info down with her personal phone. When my mother asked what was going on, one of the employee started to yell at her very very aggressively. She told her to shut up and just go to another store!! My mother was so in shock she started to cry!! This employee was very loud and hostile to us both. We just didn’t not understand why she would be putting my credit info in her phone; that was the only question we asked. Also we were terrified for our lives because NO ONE at this location wore a mask except for my mom and I during my entire experience!!! So ALARMING!!!!!!! This behavior is very very very unacceptable due COVID-19 killing people and my mom having underling health issues!!!!!!!!. You’re staff put my mom and I at risk in addition to the belligerent behavior of your employee ( I think she was a manager). Lastly, I spoke to someone at this location two days prior to my move-in a safe said that my unit was available on the first floor which was imperative, I even told her that I could pay ahead of time, but she said pay on Saturday when I arrive. When I arrived my u it had been moved to the 3rd floor which caused me to spend more money with the movers . She said that she thought that I would not mind because the 3rd floor had air conditioning, but actually I did mind; the decision caused me to spend more money considering I was moved to the 3rd floor and across the building!!!!! I would have went to another U-Haul if I knew this was a possibility!!! Nevertheless, please contact me with a follow up call. I have never seen such poor service at your facilities!!!

I like the service .

Great experience- staff very friendly and helpful, in particular Vincent.

I was so pleased with my UHaul's employee's help and professionalism that I had planned on writing a letter to let you know how wonderfully he represents your company. His name is Anthony and he works at the 2600 S. LaSalle St. in Chicago. He made what could have been very difficult and frustrating a carefree experience for a single, senior female. I appreciated his "No problem' attitude in assisting me with the purchasing of my storage unit and by walking me through the large facility to ensure I could find it when I got turned around with its location. I will remain a UHaul customer if I have future even though this was my first time, because of my experience. Sincerely, Rev. Sharyon Cosey

I'm a college student who was suddenly displaced due to Covid-19. I heard that U-Haul was sympathetic and could help me store my things for a month until I could figure things out. I'm very appreciative of U-Haul and the staff who helped me figure everything out in my crazy situation.

"Great Job!!!"😀

great experience

Knowledgeable staff, very clean and safe facility overall.

Staff extra helpful.

Great staff every helpful

The storage facility was easy access and the located was visible. The wash room was clean and had tissue.

They were very friendly and accommodating. I came to rent a van, which I needed for only 4hrs on my bike , they let me store thebike

I appreciate the friendly welcome and the storage facility was very clean and safe thank you

expecting better moving carts. they didn't work good

))

Cynthia and her team are great.. courteous, helpful and cheerful. They made moving and storing my items easy. Highly recommend them!

Staff very professional and very helpful.

Good experience. Staff made me buy a U-haul lock. I think it's a commercial abuse. I had a lock from a previous storage which was working perfectly. For the rental staff didnt take my payment method

Staff is awesome. I've seen them do thing like use their phone to translate and speak to the diverse customer base. Always super pleasant to us.

Vincent was the MAN!! Great service, very knowledgeable, hard working!! Great Job to the entire team at U-Haul of Bronzeville!!

The best

Great convenient service

No complaints excellent and helpful GM and reps!

A very nice young man helped us immensely at the 2601 S. La Salle location. I believe his name was Vincent. He was professional and very knowledgeable.

Araceli took care of everything I needed and was extremely courteous and helpful.

Great Customer Service

Everything was excellent. He was able to offer me a promotion on a storage unit. I was promised 24 hour access for the first day, but it never worked. Other than that mishap, the service was great

Great service

I had a great experience at this U-Haul location. The staff, especially the manager and her co-worker, at the front desk were super friendly and helpful. I'd highly recommend this location for storage

Great facility excellent service

Prior to moving into my unit,I called the location on 3 occasions.The last two,were to reserve my unit and to confirm that the it was reserved and ready for my arrival.Upon arrival,nothing was ready.

Thank you for keeping a well cleaned and well light facility and fur having a helpful staff rather over the phone or in person.

Excellent place to keep your belongings save and secure

The agent who helped and was patient, Ms weaver was nothing less than incredible. Highly recommend this particular location,thanks

Very easy to use extremely friendly and helpful personnel

I came in last week, and my storage unit #1902 had been assigned to someone else. My key didn't work. And it's showing that I have a new balance of $110.24 when I was promised a free month again.

Great service and staff

Great storage! Clean and easy to use facility!

Reservations were screwed up, from pick-up location to type of rental and supplies were added that weren’t requested. Pick-up and returned times were also incorrect. Manager at the store saved the day

The people change and some were nice and courteous and others including the manager were very rude. The manager needs to attend classes for dealing with the different clientele to be diverse.

Customer service was hard to reach. Had technical issues with website. Employee had to walk around looking for 30 mins to find an empty unit. Manager would not provide entry code, only swipe card.

The online payment system did not work properly when I was outside the US. I nearly missed a payment because of that.

Friendly, knowledgeable & amazing staff, thank you for all of your help during my move!

Sometimes the common area was not clean but improved later.

n/a

Eveowas good and the staff was friendly and knowledgeable I will defiantly recommended friends and family and I look forward to doing business with you in the near future, again it’s been a pleasure