Wonderful and easy rental. We love this location. Teresa Locke Satisfied Customer
KENNETH PCustomer Reviews for U-Haul Moving & Storage of Broken Arrow
Testimonials From Recent Customers
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Very helpful
RODNEY LThey didn't include a dolly & Katy Uhaul charged me $120 & said I failed to return the dolly. Was it supposed to come with one? I hope I get a refund because that's not right
ADRIAN PBest U-Haul Service Ever and I've used many over the years! Clean & Organized and Employees Eager to help!! General Manager and Staff Friendly/ Helpful and Courteous!! Highly Recommend ✅
EDMOND TVery customer friendly. Appeared happy to help.
WALTER MOutstanding experience. Very professional yet personable.
NORMAN SStaff are awesome here. Willing to do what ever it takes to make the customer happy.
SCOTT SI have used uhaul sooooo many times. I love how fast and easy it. Thanks for always being there for my moving needs. ❤️
KATHY HGentleman at the counter was cool and playful, as am I, but just took the keys and told me I was good. I tried to ask about the deposit and he told me I should get an email. IMO, he was way too invested in another conversation that was more entertaining. I want undivided attention when I'm being helped and have questions. However, it was an overall positive experience.
DANIEL BEveryone was super efficient in getting us on the road and the return.
STANLEY FDidn't have ball & draw bar for U-Haul pickup to pull a U-Haul trailer. Tried to sell me one. Had to switch to a 10' box truck. Waiting on my $50 reservation guarantee credit.
SCOTT RPlease try to be more specific when estimating the cost of the rental, by informing the customer that there is a flat base rate, with mileage charges added on, as well as the other fees.
steven sEverything was great! Just wish they picked up phone calls but I understand they were busy. Ride was clean and worked well, no issues at all. Staff was helpful and friendly.
HAROON MThe location I was renting from was excellent, thanks to the new management. Ashlee Duke and the other co workers were great. Thank you for the rental unit.
Lindsay S | Overall ExperienceThis is location is awesome!
Brian BAshlee Duke was fantastic
ANGELA T | First ImpressionsCommunication follow thru
ANGELA TThis was the 3rd time I have rented at this location, and enjoy renting from them. Truck was clean, worked fine and they were very nice to deal with. Quite polite !
KIRK SOnly one person working and 4 customers.
Jason RGreat truck and experience
Keith MVery nice and helpful great job guys
EARL Ssmelled like weed instantly in the uhaul amd was way overpriced i eould like a refund kuz i didn’t even get my deposit back either because the guy didn’t know how
LE'SJAE AThe service was quite poor. First, they made me change the place where I had initially rented it to another one without notifying me. Second, they took too long to deliver the vehicle to me. Third, the vehicle was dirty; in fact, there were some broken glasses in the driver's cabin.
ANTONIO GThe employees were so professional and knowledgeable. My needs were met with an overwhelming desire to assist. I will definitely be back for service whenever possible.
DELORES BI have had my unit 10 plus years and talked to the new manager Ashley. She seems nice as did all your past employees. I've been ill and got behind on payments but she is working with me on that and I appreciate that.
MELBA J | First ImpressionsTruck was dirty and needed to be cleaned. Inside the cab was clean and comfy.
Robert PYou helped our family through a very hard time. We are so thankful for everything you did for us.
Pamela BEveryone at this location were professional, friendly and great at there jobs
Edward GNo improvement need Excellent service
David HGreat location. Great people working inside. Only thing that kept it from being a 5 star review was check in. Got kicked out of the app while taking photos after hours. Had to sit on hold for 30 minutes at 10:30 at night to be told I was good and could go home.
MICHAEL RGreat customer service from the young man that waited on us and was a pleasure to deal with with his personality. You are lucky to have this young man working for you. Would definitely come back because of him in the cleanliness of your location.
ROSS CAshley the General Manager was a breath of fresh air. In today's world customer service is almost non-existent. Ashley is what Customer Service use to be...What a wonderful employee you have UHual, please take good care of her!
Raymond DFemale employee (don't remember name) was excellent. Very personable and helpful person.
Timothy AAshlee Duke was amazing and was doing a great job training new team members as well. Their professionalism and kindness was not only appreciated but refreshing in this day and time! A highly recommended location for sure!
Brently WService was excellent.
Hurley FFriendly people; good information
Beverly WGreat service!
Debbie FSent us on the road with a bad tire. We had a blowout on I-35 HWY on the right passenger side with traffic around us going 75+ miles passing us. Very scary. My husband could hardly control the 20 foot truck from pulling him into a concrete barrier wall and other vehicles. It was awful. I have pictures!!!
Cindy AAshlee was very friendly and knowledgeable. She walked with my son and I to show us the unit we just rented.
ELIZABETH T | First ImpressionsThanks for the great service!
Jerone JU-Haul representatives were extremely helpful and professional.
Brett WThe truck battery died on my way back to the location which caused me to return the U-haul later than I had planned.
Kara MI worked for storage facilities before and uhaul this was a very nice one the only thing I had issue with was when I called and put on hold for so long a few times I had to call back
CYNTHIA C | Overall ExperienceHave the clean truck that we reserved ready with a dolly that I paid extra for, worker was cool but had no regard for anything since he was putting in his notice
Nicholas GThe physical location has no parking and is very tight to maneuver in.. U-Haul should purchase the lot next to it to expand parking for customers as well as rental vehicles. Other than that, the experience was ver good. Helpful, efficient stall.
cynthiia gThe trailer that I picked up was well used but functional. The employee that checked me in and hooked up the trailer, was also who recieved it when I returned and should be your employee of the decade. On a scale of 1 to 10 they are a 20. They deserve above and beyond recognition.
James JKeep doin what your doin!
steven dStaff was very helpful in helping me locate the storage unit initially when I rented it. When we emptied the unit, it was very warm and humid, so they ensured we had access to cold water which helped tremendously!
Douglas S | Overall ExperienceGreat location. The people are always friendly and helpful. The truck should never be rented out by UHaul again. Looks good. Engine runs fine. Feels like it has no suspension at all. Shook on all roads, while empty and with stuff in the back. Thankfully all the glass was loaded in another vehicle. I'd suggest sending a regional manager or above to drive this truck around town and see if they'd want their family or friends out driving it. Have had multiple UHaul rentals in the past 5 years and never had a bad thing to say about a truck before this one.
MICHAEL RGreat service job well done!
Robert BThe representative was EXCELLENT! I don't know him and met him for the first time but he demonstrated excellent customer service and was most courteous. I believe his name is Maurice W per the contract.
BRENT CEasy process and very conveinent
Michael S | Online Move InThere is one staff member who is rude and hateful. I did not like working with him. He made me want to move to another facility.
LISA G | Overall ExperienceStaff is fantastic. Will always be a loyal customer. Gracias.
Tony W | Overall ExperienceWonderful Storage Size, Convenient, Easy access, thankful for friendliness and responsiveness of all the owners, staff and employees I met. Location , indoors and outdoors, well-kept. Thank you all for timely and helpful service.
Jeff R | Overall ExperienceFor years U-haul has provided needed truck, trailer, equipment and storage conveniently, timely, and economically affordable. Always for decades now courteous and informative directly or with someone who was knowledgeable and to the point of what was needed and details there-of. Thank you all for great service.
Jeff R | First ImpressionsThe main problem was my account kept showing I owed around $900.00 when I was current on my account. It has been that way for a year or more. Candy the manage said she had called IT about it but it has never been fixed. This has been very frustrating for Candy and myself. Candy works harder then any woman I have ever known at the storage units and she shouldn't have to deal with accounting issues corporate can't or won't fix.
KAREN E | Overall ExperienceOverall had a horrible experience. Poor communication within the company. Had an overdue lock still on the unit a week after payment was made. Had to call y'all twice just for someone to finally cut it off. The guy that handled me when renting the unit was not professional. There's no service nor does the public wifi at the Facility even work so when I returned a truck I couldn't properly check it in and got charged an extra $25. Yall LOVE to overcharge people. I have the exact same unit and I pay $75 a month instead of $120 that y'all charge me. NEVER will I ever use uhaul especially this location.
caitlin C | Overall ExperienceUhaul breached my contract. I will be seeing them in court.
jeffery c | First ImpressionsYou desk people need more staff! They are running the whole time! Still friendly but you can tell phone ran constantly and customers were needing answers... one person doing everything will burn out your customer service "asset". Pandemic is over, pay more to get more staff.
VICKI R | First ImpressionsVery helpful personnel
Dwight k | Overall ExperienceYour staff over charged me on the uhaul truck rental of $33 and some change. Instead they charged me a full $100 that I was told was only a temporary hold. Honestly was worried this would happen as there was another customer bitching about the same thing while I was trying to get the truck.
MICAH T | Overall ExperienceI really like this uhaul storage facility but it's extremely difficult to navigate around all the uhaul trucks, trailers, etc especially when I'm pulling in a trailer myself. Just way too hard to get in and out of. Other than that though, the people are great and the units are very clean and I feel secure.
Scott I | Overall ExperienceMy unit was not ready when u got there. It was a free 30 unit. But she said it wasn't in there. But after a little bit it was taken care of. Only one person handling phone and several people returning and renting trucks made a wait time. But overall things were good.
CAROL M | First ImpressionsCandy was who we dealt with at U haul and she helped us so much ! We appreciate her and her kindness in working with us .
Angela L | Overall ExperienceI could not access the entrance gate to the storage unit because other Uhaul rental trucks were blocking the entrance.
Geneva M | First ImpressionsI would not recommend this location because the entrance is horrible, can't get in or out. Parking if you need to go to the office is awful. No room to park CANT get in or out very well.
Sherri B | Overall ExperienceLove it convenient
ALAN E | First ImpressionsI so appreciated your convenient establishment! 😉
keisha a | First ImpressionsNinguno
Chris F | First ImpressionsCould not get my code to work. Had to come back 2 hrs later..still didn't work. There was a red lock on my unit which the guy very loudly told me it was for nonpayment right in front of another customer. I was trying to move IN that day and you had my credit card so all this was on your end. I canceled before even getting to move in. I will never recommend this facility. Only 1 person working and very overworked
paula m | Overall ExperienceAppreciate the service and the staff treated me well done
KIRBY M | Online Move InPrices are a bit high, but overall great storage and customer service
Alexandra S | Online Move InThe worst for storage virtually dark any time if the day or night. No where to plug in a light you can't see at all inside your unit in the climate controlled area
Deborah N | Overall ExperienceExcept for the price, I can not find fault with the facility.
REGINA D | Overall ExperienceThe on-line process is mostly good, however it was never clear that a lock was provided with the unit. So, I purchased a lock and then the site manager refunded it, which worked out well. But, I had to go the facility to clear it all up.
Todd R | Online Move InThe staff were kind and generous
Mary A | Overall ExperiencePrices are high
Becky M | Overall ExperienceI was given this medium storage facility by my, phone and by the corporate. When the manager learned of it she charged me $150 even though I told her I was directed to her storage facility by the main office. She refunded $150 back, but as managee she should have been more professional said sir I'm sorry for the mess up. She came off as being very rude
Charles G | Overall ExperienceThe staff was incredibly rude. As i made it closer to tulsa, from st. Louis, i ran into some traffic that pushed me back a little on my arrival time. Well that meant that id show up approximately 5-10 minutes after they closed at the SUPER late hour of 8pm. So I called ahead and politely asked if someone could stick around for me. The guy who answered the phone said with disdain, that they're trying to close up early and will leave at 8:00 sharp. I then offered to pay someone to please stick around for me. I just drove 8 hours to get here and theres nothing i could do...needless to say the staff did NOT wait, pushing back my entire move in schedule by over a day and a half... Because since the office hours are the same as a state govt and the accessibility of the units is tied to that, plus the rude and unsavory behavior, I was unable to unload everything right then and there. I had to find an pay for another storage unit from another place, then had to run back to st louis, back to tulsa and by the time i made it back, I'd arranged to return the trailer and fill up the storage unit at 3:00 p.m. and once again ran into traffic on my way to the unit so I called ahead and asked if the manager could stick around this time she said yes she would but only for an hour and then she had to go and come to find out the office doesn't even close until 5:00 so her doing me this huge favor was part of her job anyways so I mean and then as I'm leaving the place it's then right after they took off the trailer right as I'm about to drive away literally standing right next to my car hand on the handle tells me the storage units are only open the same time that the office is and so I won't be able to access any of my stuff I can't come in and move it out in the middle of the night I can't go anywhere or like move into my place and since I work from 9am - 6pm EVERYDAY i wont be able to get my stuff for another week or so... Oh and to make matters even better, i got charged twice for the "starters package" (which didnt have all of the stuff with it) got charged extra for a smaller trailers, charged to put a lights attachment on my car, charged for a lock for the storage unit. Paid for an 8 x 10 unit, received a 4x4 unit. And missed my move in date by two whole days... So as far as im concerned, U-Haul screwed me royally and not only am i going to tell everyone this story and dissuade anyone i meet from choosing uhaul, but I'm going to be requesting a refund for a lot of this.
Thomas T | First ImpressionsThey were very rude.
Charles G | First ImpressionsSpent 2 hours waiting to find out the unit I had reserved and purchased was not available. I had paid labor with me.
charles s | First ImpressionsStorage was clean and well maintained. My only issue was customer service due to some staff (not all) and the owner/manager being less-than-friendly and seemingly incapable of defusing situations. Just not the type of customer service that would make me recommend this location.
Susan S | Overall ExperienceKeep up the good work
Corey C | First ImpressionsVery friendly staff.
Chris M | First ImpressionsGirl at counter not very friendly
SANDRA T | First ImpressionsYour store Manager, Candi was absolutely outstanding. She is the most professional, upbeat, personable, hardest working professional I've ever had the pleasure to encounter as a customer. She sets a high standard of performance for all her employees. I hope U-Haul senior management recognizes her obvious value to your Corporation. Hugh Roberson
hugh r | Overall ExperienceNext time I need to store something I'll ship around for different rates.
Gary S | Overall ExperienceRude! I will never use this facility again. I would never recommend anyone either.
Connie M | Overall ExperienceMy unit had no interior lighting that I'm aware of. When I got there to move out the staff was blocking the way in with a trailer load up. This has also happened before with other tenants. The facility parking lot and driveway is very small with little space and obstructions like parked trailers even though there is a whole unpaved grass area are on the property. Unit was also very expensive. I was referred to an equivalent facility at 10% the price. Most of my experience interacting with the staff was pleasant.
Samuel C | Overall ExperienceThis is a really great location and the staff are really great!
daniel g | Overall ExperienceWhile it was clean and well let, it was difficult to get in and out of with a travel trailer. U-Haul vehicles seem to frequently be in the way of the entrance / exit.
Piper M | Overall ExperienceVery helpful & friendly. Love the room where we can bring our used boxes and other people can take them and reuse. Great way to recycle and be a green location. Great store.
Brent H | Overall ExperienceThe woman manager of the facility was very rude to us we were there 12 years never had a problem till they hired her we went with not being able to get into our facility for six months due to them not fixing the problem I will never use that facility and I know a lot of people and my husband us too and we will never recommend this facility again
JOHN H | Overall ExperienceWe have only been storing with you for 3 days and that's not enough time to give you an below average or a excellent rating. Only Time will tell!
Michele K | Online Move InI absolutely loved using this location! Super nice and helpful!! I couldn't be happier! I will definitely use them again and recommend them to everyone!! Thank you so much!!
Christine D | Overall ExperienceSecurity gate was broken the entire time storage was used. Access was terrible. Isle ways were blocked with excess u-haul trucks that made driving around very difficult.
Gilbert P | Overall ExperienceNinguno
Chris F | Overall ExperienceGracias
Michael W | Overall ExperienceEveryone at U-Haul is so friendly and helpful
Becky M | First ImpressionsMost of the time a truck was blocking access to my unit. The last day while loading and moving, an older man (gray hair, beards)who apparently works in the UHAUL shop was extremely rude and mean. He should not be dealing with customers. I will never recommend this place because of him.
JENNIFER S | Overall ExperienceI was not told the gas tank was not full...! And this 158K mile old truck was the worst truck ride I have ever experienced... no suspension whatsoever! - even with a full load! I thought at times that some of the furniture in the back would break, the way this truck was bopping up and down! on the highway. Besides that, the truck had no USB iutlet for me to charge the phone. And then you charge me $250 for a ride that should have cost 40 plus milage! Not recommendable to anyone, actually. This is the second defective truck you rent me! Not a good record!
Steve O | Overall ExperienceThe office people are very incompetent. I told them I was vacating the unit and they sent me past due notices and threatening notices. The unit was open and not secured. They should have seen that. Not be dunning me for money on a unit I wasn't using
aarick w | Overall ExperienceN/C
cynthia P | Overall ExperienceThe experience was great except for the fact that when we wanted to move out we couldn't because the door was damaged and it took past the day where we had to pay for another month. If we could have moved out when we wanted to we wouldn't have had to pay for another month.
Terry F | Overall Experience