Comentarios de los clientes para U-Haul Moving & Storage of Brockton

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Brockton

Clasificación general:

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KEVEN F.
Clasificación:

There was a cup of blue cheese in the cup holder of the truck prior to my use. Cigarette ashes in the ashtray. The service at the desk was outstanding but the cleanliness of the truck was garbage. During a pandemic you would think that this would be something of priority.

SHAWN H.
Clasificación:

The Equipment was not cleansed at all. I had to get lysol wipes to clean the seats dashboard and around the steering colum. This vehicle was not Covid-19 ready! once you drove over 25 mph the truck shakes not a good experience. I asked to speak to a manager we will see.

barbra m. | Overall Experience |
Clasificación:

Thank you for everything, I really do appreciate everything you have done for me!

Desiree T. | Overall Experience |
Clasificación:

For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone

SANDRA H.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

Counter clerk was not wearing a mask

Anthony S.
Clasificación:

I was in and out in now time the person was helpful and friendly.

DANIELLE P.
Clasificación:

El cliente no dejó un comentario.

ROSCOE G.
Clasificación:

Kyle was a great help. Enjoyed his knowledge.

Lesly B.
Clasificación:

More staff

MICHAEL R.
Clasificación:

El cliente no dejó un comentario.

JOSEPH S.
Clasificación:

El cliente no dejó un comentario.

HILDA R.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

El cliente no dejó un comentario.

Melissa C.
Clasificación:

Employee working was friendly and helpful, but location was understaffed and he was overwhelmed. Truck was not clear of snow which took considerable amount of time to remove. Snow on top of box truck was unable to be removed, so I was unable to take highways for fear of falling ice. This extended my mileage and increased my overall cost to use

THURSTON A.
Clasificación:

El cliente no dejó un comentario.

Jeffrey S.
Clasificación:

El cliente no dejó un comentario.

Steven B.
Clasificación:

Great customer service!

JOHN Z.
Clasificación:

El cliente no dejó un comentario.

DONALD F.
Clasificación:

Both locations involved in move were courteous and helpful

STEVEN B.
Clasificación:

Everything was great.

ETIENNE C.
Clasificación:

I was so satisfied, the service was great, the car was so clean and the customer service was very helpful and friendly, right now, my only suggestion for you is to keep in doing the good service you are offering, and always hire friendly people to attract more customers. Thanks

ANGEL C.
Clasificación:

El cliente no dejó un comentario.

Danny A.
Clasificación:

Horrible horrible horrible..... HORRIBLE !!!!! on line booking experience ..... leading me to decide to use Home Depot for my next rental. You should shut that on line reservations web site down ASAP if you want to keep costumers !!!!!

John F.
Clasificación:

Tried using app for everything. Not user friendly. Go to Hertz. They have the online process rental down to a tee. Luckily for me it wasn't busy so didn't have to wait in line to meet with a representative

Susan A.
Clasificación:

Associates were friendly & answered all questions Thank you!

David M. | Overall Experience |
Clasificación:

I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it

William F.
Clasificación:

Excellent friendly service and overall great experience!

Erica W.
Clasificación:

El cliente no dejó un comentario.

marlene B.
Clasificación:

Very friendly, professional, would recommend. I was new to renting a Uhaul and they were very patient with answering all of my questions. Great customer service.

RONALD W.
Clasificación:

Be up front with the price of the mileage they never told me how much it was up front and they don't even credit you when you put bring back more than what was in it for gas

CHRISTOPHER L.
Clasificación:

Got the job done for a fair price.

Luis L.
Clasificación:

El cliente no dejó un comentario.

JONATHON P.
Clasificación:

I made my reservation with a female named Lauren on the telephone for 8 a.m. Saturday morning for a 12 foot open trailer . When I received my confirmation email it said my pickup time was for 6:30 Saturday night. I called back and corrected it with her. The following morning I was scheduled to pick up my trailer at 8 a.m. the store called me and said that there was a miscommunication and they would not have my trailer available for me. I needed it for 8 a.m. he told me it would not happen. After going back and forth with him he was extremely rude and said that I could have a 12 foot enclosed trailer for the day I said all right and he hung up on me

Luis L.
Clasificación:

El cliente no dejó un comentario.

Raymond S.
Clasificación:

Staff was not wearing masks on face - only on chin.

JAMES M.
Clasificación:

phone waiting to get to brockton was terible

Kelly C.
Clasificación:

El cliente no dejó un comentario.

RAYMOND T.
Clasificación:

The employees were very friendly and knowledgeable about the car trailer I rented.

JUSTIN AUGUST W.
Clasificación:

El cliente no dejó un comentario.

SONNY J.
Clasificación:

All the employees including the supervisor/manage seem loss. They were joking and playing around while customers are waiting to handle their businesses even while in front of them. Items/questions that could have been taking care of in a couple minutes, took 15 minutes to half an hour. Also, there is a lack of training on products and installation.

Oscar B.
Clasificación:

Bad customer service.

Michael D.
Clasificación:

El cliente no dejó un comentario.

Paul D.
Clasificación:

Was great.

walter Y.
Clasificación:

El cliente no dejó un comentario.

Jacques D.
Clasificación:

Customer service very rude when you asking question ,no supervisor to talk too

Christopher R.
Clasificación:

El cliente no dejó un comentario.

FRANK B.
Clasificación:

Nothing.

ANJANETTE C.
Clasificación:

El cliente no dejó un comentario.

Neal B.
Clasificación:

El cliente no dejó un comentario.

DAREN G.
Clasificación:

El cliente no dejó un comentario.

Cheryl W.
Clasificación:

El cliente no dejó un comentario.

ABRONI Q.
Clasificación:

El cliente no dejó un comentario.

Tina S.
Clasificación:

The engine was hard to kick into gear. It was making a noise as it was trying to cut off but overall it got the job done

Gerald A.
Clasificación:

El cliente no dejó un comentario.

JONATHAN M.
Clasificación:

El cliente no dejó un comentario.

SANDRA S.
Clasificación:

El cliente no dejó un comentario.

ANGELA H.
Clasificación:

El cliente no dejó un comentario.

ROGER M.
Clasificación:

El cliente no dejó un comentario.

Jose G.
Clasificación:

El cliente no dejó un comentario.

Wiona D.
Clasificación:

Great staff! Quick and easy process! Awesome location! Will definitely come back again!

clifford M.
Clasificación:

They gave me a truck that right side mirror broken and when driving truck it was had to keep in road cause it would pull toward the left. It was a deaf trap cause I almost crashed a few time. Couldn't see anything out of right side mirror backing up or going forward . Then I was told if I drop truck off before they close the same day I he would pro rate some of the money. That didn't happen. Then when I called to report the shit truck I received and the pro rate , I was hung up on by the second person I talked to. The first person I talked to on the phone was very professional but that second person who didn't want to give his name when I asked for it hung up in my face.

Delia M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

anthony C.
Clasificación:

El cliente no dejó un comentario.

Francis B.
Clasificación:

Nothing everything was great!

BARBARA G.
Clasificación:

The rep was very informative

Carlos R.
Clasificación:

El cliente no dejó un comentario.

MARGARET L.
Clasificación:

El cliente no dejó un comentario.

Janicka E.
Clasificación:

El cliente no dejó un comentario.

CHARLES N.
Clasificación:

Over a period of two days, I rented two different vehicles. The first one was a 25 foot box truck with a van style front. This vehicle needed work on its transmission, it took a long time to change gears and it sounded like a much bigger diesel engined truck. I would also say that vehicle needed an oil change. The second vehicle that I rented was a 15 foot box truck with a van style front. This vehicle was a little better than the first one but not by much. The first thing that I noticed was that the fuel tank was empty. This vehicle drove and sounded better than the first vehicle. Just before I turned it in, I noticed that the right front tire had a lot less tread on it than the other tires. Overall I will go back to U-Haul. The two associates who I dealt with were pleasant and professional. Plus, this U-Haul is the only U-Haul location for many towns over.

Nicholas D.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

El cliente no dejó un comentario.

JAMES P.
Clasificación:

Keep costumes coming back by being friendly and keep smile and it is a good business

Paul J.
Clasificación:

Might be a thought to revise the return procedure a bit at this faculty. There is a rather large area in the sides and tear of the building in comparison to the rather small area in front of the building. Yet, we're instructed to return equipment to the front area. I returned the trailer around 830p and the front looked like a crowded parking lot. I tried to be conscientious by carefully weaving around the haphazardly customer- parked vehicles so as not to add to create a gridlock

JEFFREY B.
Clasificación:

El cliente no dejó un comentario.

JAMES S.
Clasificación:

El cliente no dejó un comentario.

Franklin S.
Clasificación:

Nothing to improve on you got it all covered thanks

NICOLE P.
Clasificación:

Truck was clean but felt like it was on its last leg! The staff was great and very helpful/friendly!

FREDDIE L.
Clasificación:

I did not rent this vehicle from Brockton. I received 2 text messages on 09/02/2020, about a rental, and went to my local U-Haul, who looked up the rental and told me it was rented to Freddy Lopez. I do not know Freddy Lopez, and my most recent rentals have been from U-Haul in New Bedford. I have never rented from U-Haul in Brockton. Because I have to select a rating in order to submit this review, I have selected poor. Lillian M. Constantine

Gary L. | First Impressions |
Clasificación:

Staff very helpful and friendly try there best

GARY L.
Clasificación:

Only problem under staffed Quoted price inaccuracies corporate problem not employees

DONNA J.
Clasificación:

El cliente no dejó un comentario.

NKEM K.
Clasificación:

I dey not get a call the night before the pick up as mentioned when my husband reserved the truck! We got there early and was told we had not set up a drop box to pick it up at 6 so we had to wait until 7 when the store opened. Had I got the 6pm call, I would've caught on that my husband fright to set up the drop box option to pick it up earlier than the store opened. The lady who checked me out was friendly!

JUSTINALLAN K.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

El cliente no dejó un comentario.

Michael W.
Clasificación:

El cliente no dejó un comentario.

ANDREW THOMAS B.
Clasificación:

I was at the facility on time, and told that my vehicle wasn't there. This was after they had called me to confirm my time and everything. The guy behind the desk helped me to book another vehicle that was 40 minutes away, that I could use until noon the next day. When I arrived at the next location, I was told the vehicle had to be back before close that night (which was a few hours from when I arrived). The guy behind the counter at this location (Weymouth) was completely unhelpful, and provided the worst customer service experience I've ever been a part of. He basically told me there was nothing I could do about it, and to get lost. I called the customer service line, waited 20 minutes to get a human on the line, who directed me back to Brockton to pick up the truck I had originally scheduled, which was now finally available. I was promised a $50 reservation credit, which I didn't receive. Basically, avoid U-Haul when things are busy in the greater Boston area, as they will run you around and lie to your face. I do not recommend.

Mina K.
Clasificación:

El cliente no dejó un comentario.

mark B.
Clasificación:

Easy and on time check in. They communicated our directions clearly. Very good experience.

KENNETH N.
Clasificación:

The staff either needs to be changed or management isn't listening.

Marta S.
Clasificación:

They were extremely helpful and understanding of the stressefulness of moving within hep. Hands up to scheduling staff and store Brockton store staff. Will definitely recommend and rent from them again.

Allen D.
Clasificación:

I left my charger in the truck

ivan R.
Clasificación:

0 stars

DENISE K.
Clasificación:

The employees working there were trying to accommodate everyone. Brandon was very cordial. It was not his fault that your computer systems overbooked and I had to wait 5 HOURS to get a truck that I reserved. UNACCEPTABLE!!!

DAVID C.
Clasificación:

Read some reviews that were not so good, but we had a very positive experience. Very quick check in and drop off. Professional friendly staff.

Mark B.
Clasificación:

Prompt service upon renting and with return of trailer.

Karlene P.
Clasificación:

July 1st I showed up to rent a truck the rep was rude yesterday I rented a truck my charges was way beyond what I used to . I rent a truck to pick up food from the food bank every week no changes no detour and every week I get a different charge.

BERNADETTE B.
Clasificación:

El cliente no dejó un comentario.

KEITH D.
Clasificación:

El cliente no dejó un comentario.

Lance D.
Clasificación:

The location and staff were very easy to work with. The location itself was clean and presented well.

CARLA M.
Clasificación:

Great service

ADAM J.
Clasificación:

El cliente no dejó un comentario.

WILLIAM A.
Clasificación:

at this moment nothing

RACHAEL D.
Clasificación:

Excellent

Daniel P.
Clasificación:

The mobile check in was horrendous. Took 45 minutes to do. Not good when under time constraints. This process need to be quick and efficient.

RALIK J. | Overall Experience |
Clasificación:

Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.

Jerry E D. | Overall Experience |
Clasificación:

For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.

elizabeth p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jennifer P. | Overall Experience |
Clasificación:

Too expensive

Jennifer P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

EMMANUEL P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PIERRE L. | Overall Experience |
Clasificación:

U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.

SALLY D. | First Impressions |
Clasificación:

I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he’s also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.

jim c. | Overall Experience |
Clasificación:

Some minor issues with mouse droppings, however my things were safe and secure.

Joshua M. | First Impressions |
Clasificación:

The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service

john b. | First Impressions |
Clasificación:

It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.

KIM M. | Overall Experience |
Clasificación:

The services met my expectations.

JENNIFER A. | Overall Experience |
Clasificación:

This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!

FRANCKEL L. | Overall Experience |
Clasificación:

They are just there to help you going through your day . It’s an easy please nothing complicate good job guys I will come back in the future and I will send friends soon

Denise A. | Overall Experience |
Clasificación:

VERY CONVENIENT. EASY TO ACCESS

Vincent C. | First Impressions |
Clasificación:

Alex was excellent! A hard worker very helpful and conscientious!

Sharon J. | Overall Experience |
Clasificación:

I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w

Marissa P. | First Impressions |
Clasificación:

Staff seemed unaware of which units were available, but overall were very kind and helpful.

joseph f. | Overall Experience |
Clasificación:

Great storage experience.

Denise A. | First Impressions |
Clasificación:

staff was helpful and very courteous

Cynthia W. | First Impressions |
Clasificación:

I was well pleased with their knowledge, advice and patience.

leroy w. | Overall Experience |
Clasificación:

I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.

MARIA R. | Reservation |
Clasificación:

I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family

PATRICIA B. | Overall Experience |
Clasificación:

I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit

sandra w. | Overall Experience |
Clasificación:

Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall

Charles M. | Overall Experience |
Clasificación:

Great staff, helpful & proffesional!

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