Comentarios del cliente para U-Haul Moving & Storage of Brockton
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Brockton
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Lori B. en
Inside of back of truck was wet and a check engine light was on
Victoria B. en
The call center is horrible. They recommended a truck that was way to big for moving a small lawnmower and caused me to spend way more money than I had to.
Sunrey R. en
Prompt and friendly service.
Byron H. en
N/A
Eric C. en
The agent tried SIX times to complete the process. I was told that that online system is not compatible with the software in the stores. He finally canceled the reservation and ran the rental from scratch. This added 30 minutes to the in-store process even though I had set everything up online.
Miguel A. en
Great customer service
Alison H. en
Long line - waited over an hour - there was a verbal altercation between a customer and the Uhaul team member. TERRIBLE EXPERIENCE! Also was charged more than originally quoted, when they tried to get a hold of customer service - they could not help either! Very bad customer service and experience.
BERTIN A. en
Customer service was horrible. Workers do not do a full inspection on vehicles from mileage, gas etc.. are not were they said it is in the computer. I was overcharged for the gas. I took a picture of the gas as well as the mileage. I told the rep who assist me about the amount of mileage I would be traveling and she told me the total would roughly cost around $80- 90 when returning the vehicle another rep told me I have to pay $168. Which is way over. I could not believe the horrible news from one other rep. Lack of communication all around. I would recommend training for all employees to inspection on all vehicles from mileage, gas or all around safety. Very disappointed. Would not recommend any to that location.
Anthony M. en
I was in an out with great customer serves
Edina H. en
The GM was great! Made process extremely easy
Marc D. en
Excellent AAA Plus fast courteous and clean many thanks will return again
Owen J. en
Nothing everything was fine
Robert T. en
this is the second time I told the tech the back door is very hard to put up and even harder to pull down don't you ever oil the roolers on the doors
Jason M. en
The only negative about this location was lack of employees. Very busy location, needs more employees, other than that, location was acceptable.
Cedric H. en
Excellent Custmer Service !
Carlton B. en
U-Haul WiFi interference makes process longer than nessessary
Tom S. en
Printer for contract did not work. Had to email contact to customer. Hard copy contract is helpful.
Virginia R. en
You have it all
Walter E. en
great service and good equipment
Danielle P. en
Want to mention the assistant manager Alex and how amazing he was my experience he’s one of the only reasons why I went to this location being that I live two towns over , he’s the reason for my Great experience
Joao C. en
$1 per Miles is a lot
FRANCKEL L. en
They are just there to help you going through your day . It’s an easy please nothing complicate good job guys I will come back in the future and I will send friends soon
Denise A. en
VERY CONVENIENT. EASY TO ACCESS
Vincent C. en
Alex was excellent! A hard worker very helpful and conscientious!
Sharon J. en
I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w
Marissa P. en
Staff seemed unaware of which units were available, but overall were very kind and helpful.
joseph f. en
Great storage experience.
Denise A. en
staff was helpful and very courteous
Cynthia W. en
I was well pleased with their knowledge, advice and patience.
leroy w. en
I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.
MARIA R. en
I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family
PATRICIA B. en
I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit
sandra w. en
Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall
Charles M. en
Great staff, helpful & proffesional!