Customer Reviews for U-Haul Moving & Storage of Brockton

3,598 reviews

661 N Main St   Brockton, MA 02301
(S Of Oak)

(508) 583-2230

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(508) 583-2230

661 N Main St
Brockton, MA 02301
(S Of Oak)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Carmen V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shanelle M. 
Rating:
5.0

Customer did not leave a comment.

Carla L. 
Rating:
5.0

Customer did not leave a comment.

Ann B. 
Rating:
5.0

The app did not work during my return, the lady said it was ok

Aja M. 
Rating:
4.0

Customer did not leave a comment.

CHAVENER P.  |  Overall Experience 
Rating:
4.0

Even when a location, staff, customer service, and equipment are great, I always feel like there's a little room for improvement. It's always a great experience for me ar this location. The people are positive, professional, personable, and are always working hard to keep things moving and get the job done.

Adrienne J. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Emanuel D. 
Rating:
1.0

Even though I did everything through the app I still had to wait inside for someone to get the keys, which was fine even though it took a few minutes. The truck was old and ran like crap. Kept trying to stall. When we got it home to pack it, it was absolutely disgusting inside. Not just dirt, but actual mud. Clearly no attempt was made to clean it at any point. Also no dolly inside if we had decided to use it. I chatted with U-Haul who told me it wouldn't be a problem. When I returned the truck I told the person about the cleanliness issue, not only did I not get an apology or even any type of sympathy whatsoever, but he seemed bothered by the fact that I would even be interrupting him doing his job to tell him about the dirty truck they rented me. I've been using this location for the past 17 years many times, never again.

MICHAEL G. 
Rating:
5.0

great service ⭐️⭐️⭐️⭐️⭐️

EMMANUEL D. 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

Customer did not leave a comment.

CESAR R. 
Rating:
5.0

I was provided AAA Plus customer service from start to finish

Scott R. 
Rating:
5.0

My review is based on Terry’s quality customer service. She was amazing, very friendly, and helpful. She is an asset to your company. I rate Terry 100% of excellence service. I would recommend your store as long as Terry is working at your store. Thank you Eneida

Eneida R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

christopher P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Mgr was very accommodating

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

henry m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariana J. 
Rating:
5.0

Customer did not leave a comment.

Jean monege P. 
Rating:
3.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Great customer service! Quick and easy!! Thank you Uhaul!!!

Erica B. 
Rating:
5.0

Truck needs camera in the back ...makes it easier to drive...

Danny R. 
Rating:
2.0

I got there at 11:05am for a 11am reservation and didn't get to the counter until 11:48am. The line was super long with only two workers there. At around 11:20 one of the workers went to walk a customer out and disappeared for the longest leaving his coworker alone to deal with the line and before he went out to do whatever joked and said the line was looking like a Dunkin' Donuts line. I will admit the worker who was left by himself did a great job keeping the pace. Joel I believe his name was, was very pleasant he didn't rush us while asking questions and answering but kept a good pace. He would be the only reason we would go back.

Jasmine S. 
Rating:
5.0

Customer did not leave a comment.

Felix R. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

FELICIA O. 
Rating:
5.0

Customer did not leave a comment.

Lenine D. 
Rating:
5.0

N/A

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Dorine B. 
Rating:
5.0

Customer did not leave a comment.

Cassandre S. 
Rating:
5.0

Customer did not leave a comment.

Hemaya S. 
Rating:
5.0

Customer did not leave a comment.

Addora B. 
Rating:
5.0

Customer did not leave a comment.

Macelus P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Ariel was very helpful and friendly.

Virginia M. 
Rating:
5.0

Great

david J. 
Rating:
5.0

Nothing

jean A. 
Rating:
1.0

Uhaul employee picked up truck instead of towing drove off in it using miles and causing damages .Now trying to charge me for both

Annie W. 
Rating:
5.0

Customer service on pick up and drop off was exceptional.

Sheri A. 
Rating:
5.0

Customer did not leave a comment.

John A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos L. 
Rating:
5.0

Amazing information, everything was great

Domingos G. 
Rating:
5.0

Customer did not leave a comment.

Marc O. 
Rating:
5.0

Customer did not leave a comment.

Roberto B. 
Rating:
5.0

Always the best and friendliest service! Thank you!

Harley F. 
Rating:
2.0

had brake issues road side never came and still over charged

EUGENIO T. 
Rating:
5.0

Good

Samson B. 
Rating:
5.0

Keep it up

HEROLD P. 
Rating:
1.0

This location horrible and they haven't found the vehicle. They sent me a bill for $3000 without any communication. I returned the vehicle the way the employee told me. Return process sucks. Not happy and I will fight this.

Gene W. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Sondy D. 
Rating:
5.0

Everything was very good

Linda H. 
Rating:
1.0

Begin si expenses. Take so long fir give a truck . Poor service

Mariela P. 
Rating:
5.0

Really, I can't think of anything, they were very accommodating in given me another vehicle , because the one I was suppose to rent, had not been returned yet. Though I had to rent a bigger vehicle, they honored the lower price.

Richard C. 
Rating:
5.0

The clerk was friendly and informative also professional and kind.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS K.  |  Overall Experience 
Rating:
4.0

Everything was OK except driving door was hard to close

Flavio E. 
Rating:
5.0

Scott showed great customer service

sean R. 
Rating:
5.0

Customer did not leave a comment.

Willie W. 
Rating:
5.0

Thanks for give me the services i verry well

Carlos D. 
Rating:
5.0

I like your service

Humberto D. 
Rating:
5.0

The customer service very professional

Marc S. 
Rating:
5.0

Really nice staff, lots of parking, great option in Boston area!

Mieke V. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Wilma B. 
Rating:
5.0

Nothing at all, Great service overall!!!

CRAIG S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Would like uhaul to offer a smaller truck.van just like the different size trailers. Not every issue warrants need for large sizes.

CYNTHIA C. 
Rating:
5.0

No much

hilario G. 
Rating:
5.0

Customer did not leave a comment.

henry L. 
Rating:
4.0

Customer did not leave a comment.

Luiz G. 
Rating:
5.0

The attendance and service was excellent, and I will recommend family and friends to use your location.

Joao S. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

JOAO T. 
Rating:
5.0

Customer did not leave a comment.

Holly M. 
Rating:
5.0

Customer did not leave a comment.

Theresa W. 
Rating:
5.0

Customer did not leave a comment.

Roody J. 
Rating:
5.0

Customer did not leave a comment.

Fabio F. 
Rating:
5.0

Customer did not leave a comment.

Theresa W. 
Rating:
4.0

Customer did not leave a comment.

Jean J. 
Rating:
5.0

As far as I am concerned I had the best U-Haul experience than anyone in my lifetime!!!!!!!!!!!!!!!!!!!!!!!

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Demarco B.  |  First Impressions 
Rating:
5.0

I would definitely recommend to family and friends.

Carol H.  |  First Impressions 
Rating:
5.0

Very busy, was told to just leave key with guy outside ,they would take care of it. They did.

LAURA J. 
Rating:
5.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

Good joob Uhaul team thanks so much

Paulino S. 
Rating:
4.0

I don't recommend anything - don't always have the same experience. Uhaul in general needs to work a little harder at clarifying/ giving notification of actual costs upfront.

CYNTHIA C. 
Rating:
5.0

Customer did not leave a comment.

MAGNUSSON A. 
Rating:
5.0

Everything was quick even tho i went in on a busy day the lady at front counter did her job very well i have another reservation with uhaul highly recommend

Heather M. 
Rating:
4.0

Terry was the best service person I dealt with over all your people were good It is too hard getting in an out of the warehouse when loading in or loading out. You have to swipe key card with every load You need freight elevators. The conveyor belt works very poorly.

W Randolph R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
3.0

Customer did not leave a comment.

anthony S. 
Rating:
5.0

By far my favorite experience with U-Haul. Me and Rode had an absolute pleasure from working with Tery 😊

FREUD C. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

TONYA F. 
Rating:
5.0

Great job

EDGAR M. 
Rating:
5.0

THE TEAM AT MAIN STREET WAS FRIENDLY FAST AND HELPFUL TO OUR NEEDS ENSURING A SUCCESFUL HOLIDAY

JOHN O. 
Rating:
1.0

Not enough staff and long waiting time and not well organized on drop off , i got a call 2 days later asking if i still have the truck that i drop off on the same day of pickup and the charge was absurd not was i was told when i pick up. very disappointed.

Zuleica D. 
Rating:
5.0

Customer did not leave a comment.

gregory M. 
Rating:
5.0

Customer did not leave a comment.

BRYAN C. 
Rating:
5.0

Customer service was excellent

james C. 
Rating:
5.0

Customer did not leave a comment.

Houston D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carolyn m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques P.  |  Overall Experience 
Rating:
2.0

It wasn't enough space for all of my belongings to fit. So I had a go somewhere else.

Shantae S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie L.  |  First Impressions 
Rating:
5.0

The staff was very helpful to me

Houston D.  |  First Impressions 
Rating:
5.0

Everything went well.

SANDERS N.  |  First Impressions 
Rating:
5.0

Staffs were very helpful and facility was very clean

SANDRA R.  |  First Impressions 
Rating:
4.0

Terri has been awesome and has the best personality. He customer service is always on par and she's cheerful soil. Don't like the new policy of taking my photo but other than that my experience was great. Think that photo stuff is real invasive

KEMOY H.  |  Overall Experience 
Rating:
5.0

Customer service was amazing with Ms. Terry. She awesome. Give that lady a raise

PENNYLOU Y.  |  Overall Experience 
Rating:
5.0

My sale rep Ms. Terry was supportive and amazing! Give this lady a raise. Her costumer service skills/abilities made me feel welcomed at Uhaul. Thank you, Ms. Terry

PENNYLOU Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude B.  |  Overall Experience 
Rating:
5.0

Great services and one of the better local uhual branches

Raul R.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Susan L.  |  Online Move In 
Rating:
5.0

Terry was awesome !

KAILAH D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACEY B.  |  Overall Experience 
Rating:
5.0

I look forward coming back if any needs. Your service was excellent.

Adelina P.  |  Overall Experience 
Rating:
5.0

The staff was amazing. Made the process of renting storage easy and convenient.

Curtisha B.  |  Overall Experience 
Rating:
4.0

The storage unit was great ....but my overall experience with U haul was not...I came up from Florida it cost me 679.00 that was a great price for 5 days and 1700ish miles..when I went back to florida a month later. 3 days and 1400ish miles it cost me 3679.00 that right 3 thousand dollars from the sam place to the same place ...I will never recommend your company a gain and after my father is funeral ill be call solve it seven to figuire it out for me....

DONNA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtisha B.  |  First Impressions 
Rating:
2.0

Staff was not helpful and could not provide proper information

Kyle A.  |  Overall Experience 
Rating:
5.0

Terry was AWSOM !She was so professional and caring. I was a mental mess as I lost most of everything to Hurricane Ian and as soon I arrived she gave me the biggest HUG ever. I so needed that.

Brenda B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONNA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jennifer o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen C.  |  Online Move In 
Rating:
5.0

Keep up the good work, Awesome!

Steven H.  |  Overall Experience 
Rating:
4.0

I'm a long time customer, got a truck almost every week, sometimes twice in a week. I was expected to have a special treatment. Thank you for my free month of rental.

Jocelaine D T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose L.  |  Online Move In 
Rating:
2.0

I have been using uhaul off and fr year with a positive out for but this timem y unit had mice I it also my storage unit was broken into and the lock was changed and my things was taken,this was a inside job o cameras on the second floor so people took there time going through y unit

Mary W.  |  Overall Experience 
Rating:
5.0

The system was done yesterday so I wasn’t able to move into my storage unit right away but the GM in Brockton on n main st. was very helpful and caring and assisted me in the upmost way. As my other plans got delayed because of this he was very accommodating which is very much appreciative. Great job!

Nauja C.  |  First Impressions 
Rating:
5.0

Keep up the great work!

Steven H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACKSON B.  |  First Impressions 
Rating:
5.0

The staff and mangers is awesome. Very respectful and understanding. They explain things very well.Very patient.What a wonderful crew.

Chris B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTOR A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABE M.  |  Overall Experience 
Rating:
4.0

I can't get in even with my card

allen c.  |  First Impressions 
Rating:
5.0

The girl on the front desk is a great person and super friendly

josane s.  |  First Impressions 
Rating:
5.0

Sweet and super helpful staff!

Delora S.  |  First Impressions 
Rating:
2.0

I am in the process of working out an agreement with the U Haul manager due to an mice and mice dropping in the unit. while moving things around and taking things out I was startled by mice in the boxes. I havent paid due this situation. I don't even want to return to the unit. I have always used UHaul for my storage needs when ever I needed to. This is highly unusual. I'm asking g for an arrangement I dont want my belongings auctioned ed off. I have spoken with the manager George from the Main Street UHaul I. Brockton Ma. who is working with me to resolve the issue. THANK You, LaSonia Lang

Lasonia L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Liliana R.  |  Overall Experience 
Rating:
5.0

Thank you for the service!

KATIA C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ELLEN L.  |  First Impressions 
Rating:
5.0

Tiene muy buen servició al cliente

Carlos O.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

janice w.  |  Overall Experience 
Rating:
4.0

All Went Well Except For My Lock On The Truck Was Smashed An UHaul Agent Had To Cut It Off!

MARK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLAIRE A.  |  Overall Experience 
Rating:
5.0

Professional and extremely helpful

Jen c.  |  First Impressions 
Rating:
5.0

Great Job Guys,

Chiler L.  |  Overall Experience 
Rating:
3.0

Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲 Got a 10x10 outside access for 105 a month 🤗 From another storage facility 🤙

Gary L.  |  Overall Experience 
Rating:
4.0

Thank you for everything, I really do appreciate everything you have done for me!

barbra m.  |  Overall Experience 
Rating:
1.0

For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone

Desiree T.  |  Overall Experience 
Rating:
5.0

I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delia M.  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly try there best

Gary L.  |  First Impressions 
Rating:
1.0

Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.

RALIK J.  |  Overall Experience 
Rating:
5.0

For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.

Jerry E D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elizabeth p.  |  Overall Experience 
Rating:
3.0

Too expensive

Jennifer P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL P.  |  First Impressions 
Rating:
4.0

U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.

PIERRE L.  |  Overall Experience 
Rating:
5.0

I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he’s also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.

SALLY D.  |  First Impressions 
Rating:
4.0

Some minor issues with mouse droppings, however my things were safe and secure.

jim c.  |  Overall Experience 
Rating:
5.0

The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service

Joshua M.  |  First Impressions 
Rating:
5.0

It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.

john b.  |  First Impressions 
Rating:
5.0

The services met my expectations.

KIM M.  |  Overall Experience 
Rating:
1.0

This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!

JENNIFER A.  |  Overall Experience 
Rating:
5.0

They are just there to help you going through your day . It’s an easy please nothing complicate good job guys I will come back in the future and I will send friends soon

FRANCKEL L.  |  Overall Experience 
Rating:
5.0

VERY CONVENIENT. EASY TO ACCESS

Denise A.  |  Overall Experience 
Rating:
5.0

Alex was excellent! A hard worker very helpful and conscientious!

Vincent C.  |  First Impressions 
Rating:
1.0

I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w

Sharon J.  |  Overall Experience 
Rating:
4.0

Staff seemed unaware of which units were available, but overall were very kind and helpful.

Marissa P.  |  First Impressions 
Rating:
5.0

Great storage experience.

joseph f.  |  Overall Experience 
Rating:
5.0

staff was helpful and very courteous

Denise A.  |  First Impressions 
Rating:
5.0

I was well pleased with their knowledge, advice and patience.

Cynthia W.  |  First Impressions 
Rating:
1.0

I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.

leroy w.  |  Overall Experience 
Rating:
5.0

I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family

MARIA R.  |  Reservation 
Rating:
1.0

I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit

PATRICIA B.  |  Overall Experience 
Rating:
5.0

Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall

sandra w.  |  Overall Experience 
Rating:
5.0

Great staff, helpful & proffesional!

Charles M.  |  Overall Experience 
No reviews have been submitted for this location.

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