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MohammadAriful I.Customer Reviews for U-Haul Moving & Storage of Brockton
Testimonials From Recent Customers
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I was charged for an extra day and the people at the place, although nice, seem to have no idea what is going on! I am due a refund of $22 but I have to call later today after work. I called once after I returned the trailer on Sunday @ 11:45am but the rep. said that it had not been checked in yet. The place did not officially check me in apparently until 12:00 monday! 24 hours later! What a nightmare but the trailer itself was great!:)
Paul E.Same, helpful, knowlwdgeable
William D.A little more communication between stores would be nice. My original order got cancelled because of equipment availability. The store I went to in Abington Ma. checked and found me the equipment in Brockton Ma 3 miles away. Terri in Brockton was great. Hooked me up with the right equipment on practically no notice. Over all things worked out great..
Frank S.Process was great
Jelani C.I've rented vehicles here for 20+ yes. Always been smooth, quick, and convenient. Staff was great and has always quick and friendly.
Keith N.Excellent Customer Service !
Cedric H.I was told that I wouldn't be charged for another day if I returned the vehicle before 9am the next day. I was charged another day
Phillip S.It was excellent customer service helpful fast and return was the same way thank you very much 👍🏽
TYRONE S.Very friendly and excellent customer service.
Idaliz A.Overcharged for our rental
Kim T.Great service 👏 superb, friendly and very efficient staff.
Ifeanyi O.Ninguno
Colin R.24/7 share service is a good concept with poor execution. I booked Brockton only to have them switch it to Abington. I drove to Abington, but the app said I had to go to Brockton. There was another couple there for Abington, but no keys in the box. I called customer service and they connected me to someone that didn't answer. The Abington store doesn't open until 9am, so I took a ride over to Brockton to see if it would let me pick up the truck there. The app worked and I was able to get a key to a truck. So, why was I sent to Abington and why was there no customer service via phone?
Daniel D.The truck was unsafe to drive. Stalled when backing up- brake light came on. So unsafe. Horrible and super scary experience. No one should be put in that situation.
BEVERLY S.the only think is changing the way you drop the key because some customer take time to figure out the process. I had a great experience
VLADIMIR P.Having furniture dollies really would have helped a lot
Edward H.Upon pick up gas meter for out going wasn't correct other than that no issue
JERRY P.I wish it was this way every time I used this site.
DONALD S.Friendly and helpful
BRUCE R.Very friendly staff and helpful.
Daniel K.Keep up the good work, Awesome!
Steven H. | Overall ExperienceBest customer service ever! Very personable, helpful and went above and beyond. I would only rent from this location.
Carla S.I get charged twice everytime
Cindy P.N/a
Sharney W.I got excellent service from all employees.
Idaliz A.Everything was easy, fast and precise. The staff was all extremely helpful and went above and beyond to help. Thank you UHAUL!
JOANNETSY B.Had truck when I needed it
HAMILTON A.I had the best customer service rep.. She was very professional and personable at the same time. It's been a while since I've seen customer service as such. Keep up the awesome customer service!
Carla S.The car was horrible
MARLY V.This was not a good experience. The rental agent was not properly trained on multiple issues, from collision damage waiver to assigning the proper vehicle to the rental agreement (information didn't match). The vehicle was dirty, especially the windows. The saving grace was that on return, the agents quickly identified the multiple issues/problems and my invoice was adjusted to show the discrepancies and over-all experience. If not for them, this would have been a collasal mistake. Well done, closing agents; you saved the day.
Joseph M.Their storage are too expensive
ANNE D.They were very understanding and helpful, I've never been to a U-Haul with so many friendly people. The service was above and beyond my needs and I appreciate every moment. "2 thumbs up" Thank you!!! Matthew Wade
Matthew W.Service was excellent and very friendly.
Idaliz A.staff was friendly. Process went smoothly
MARGARET W.You did not have the size truck I reserved and as a result we had to cut in half the wheelchair accessible ramp my team was moving. I also had to pay for additional hours for my team as we tried to troubleshoot this issue. The ramp now needs significant repair to be structurally sound, and I already have overspent on my budget for this.
Kayla G.Theses young kids working there are so arrogant and rude.. The young manager spent the whole time on her cellphone (speaker) while helping customers. The kid that help me was rude.
MARIE L.Great experience
john C.Let tell you this location has the most courtesy staff in any uhaul I been to and I've been at alot of locations. Very helpful and polite. Please let them all know that I enjoy their service. Please!!!
EDDIE B.The young woman at the frost desk was very friendly and helpful! This was our first time and she made the process very easy
catherine A.This wasn't the Brockton location's issue but I had confirmed a pick up location the day before which was 40 minutes away. 19 minutes before my confirmed pick up time and 10 minutes before I arrived, my pick up location was changed.
Spencer S.I know you may have low staffing but it would show good service to bring the vehicle to the door, or have the employee walk you to where the vehicle is parked. It was a little awkward walking around the parking lot looking for my vehicle. There wasn't a spot number or letter given, either. It just takes out the guess work for your customer. However, the woman at the desk was kind, personable, and gave good service otherwise. Also, there was some uncertainty about returning my vehicle. I was told that I could return the vehicle at 5:30 PM but that the office closed at 5:00 PM. While it's fine to park the car, pull out my phone and take pictures of the odometer, and then drop the keys in the slot, I was a little confused about a fee charged for afterhours drop off. I didn't get charged the fee so that was good. But I feared that was going to get charged it so I needed clarification about that. I was told 5:30 was legitimate but I read that after hours gave me a fee so this needed to be clear.
James B.Hire more employees as waiting time was long. Equipment rented defective along with check out process via app was not successful via several attempts as the app does not recognize when renting trailers.
Michael F.I'm a long time customer, got a truck almost every week, sometimes twice in a week. I was expected to have a special treatment. Thank you for my free month of rental.
Jocelaine D T. | First ImpressionsMy reservation for 7/30 was given away to someone completely different on July 4th. I had to call to rebook my reservation for 7/30. I did not pick up a truck on 7/4 but they have it under my name and information. So uhaul has no idea who they actually rented to on July 4th because it was not me. If I had not called I would have thought everything was all set for July 30th. Worse customer service. Apparently no one is checking ID'S to verify the reservations.
Alber O.More staff to help customers out!
Vanusa M.Cleaner Box.
ANTONIO R.Everyone was super helpful and overall a great experience
David B.Everything went well, the customer service was excellent...
Liwens E.Thank you! You have been great!
Diana C.Drop-off using the website was quick. I needed no help from staff but someone was out checking on my truck as I was finishing up the drop-off process.
William S.Great
Jacqueline F.This eas my 1st exp renting a uhaul, therfore I have nothing to compare and am unable to rate. I can however say the app is terrible! The van I had smelt like a pack of Marlboro Reds, and the people doing check in need customer service classes stat and a snickers bar! Rude does not begin to describe this boy. Charging me almost $35 more than expected, insisting I had the van 2 days when I only had it a few hours that day. No apology. Told me he couldn't give me a receipt. No "thank you". The woman who worked the desk was new but worked there previously 20+ yrs ago (she was telling me) seemed very uncertain of her choice to return
Amy W.Tr
Paul S.When I reserved the truck for pick up at 6:30am, and got to the location on time. Only one person was there and couldn't get me my truck. I was told to come back at 7am. Got there at around 7:30am still couldn't get my truck on time because I was never given an access code. I checked my email, checked my U-Haul account and nothing. By the time everything was said and done I left the location late for everything that I had to do. I was on a set schedule and it set me back. Also in my order I asked for a dolly didn't get that and paid for it so I'm expecting a refund on that which I will be following up on. I would like to request a manager to call me please.
Davy T.Not much have truck parked in the right spot though app had a different spot than where the van was actually parked
ELHANNA T.the inside of the truck was in poor condition, roof was falling down, passenger visor half torn off blocking my vision, also the wipers were falling apart and barely worked. Worked just fine for my move whoever Abe price was right so I'll get over it.
russell P.Easy to set up employees were very friendly nice place
Paul B.Original reservation for 17' truck in Abington, MA was not available and was sent to Brockton location. I understand that this can happen as previous renters may not return equipment in time but it would have been nice to have received an email or text in advance so as to avoid having to go to Abington altogther. I was pleased that Abington gave me an inconvenience credit of $50 and the Rep there Carlos did a great job finding me another truck at the Brockton location. At the end of the day, all worked out well but an advance notice would have made it an overall better experience.
JEFFREY O.The female employee at the counter when I picked up on Saturday was less than enthusiastic. She was more concerned with her cell phone than me.
JAMES L.Friendly service clean equipment
Robert P.The truck was clean but had no AC, it was hot driving around in that truck.
Jerry S.The van reeked of marijuana. Maybe an air freshener should be used after cleaning
BERNARD D.Stop charging extra
JEAN E.Customer service was great
PIERRE D.I have been using uhaul off and fr year with a positive out for but this timem y unit had mice I it also my storage unit was broken into and the lock was changed and my things was taken,this was a inside job o cameras on the second floor so people took there time going through y unit
Mary W. | Overall ExperienceThe system was done yesterday so I wasn't able to move into my storage unit right away but the GM in Brockton on n main st. was very helpful and caring and assisted me in the upmost way. As my other plans got delayed because of this he was very accommodating which is very much appreciative. Great job!
Nauja C. | First ImpressionsKeep up the great work!
Steven H. | First ImpressionsThe staff and mangers is awesome. Very respectful and understanding. They explain things very well.Very patient.What a wonderful crew.
Chris B. | Overall ExperienceI can't get in even with my card
allen c. | First ImpressionsThe girl on the front desk is a great person and super friendly
josane s. | First ImpressionsSweet and super helpful staff!
Delora S. | First ImpressionsI am in the process of working out an agreement with the U Haul manager due to an mice and mice dropping in the unit. while moving things around and taking things out I was startled by mice in the boxes. I havent paid due this situation. I don't even want to return to the unit. I have always used UHaul for my storage needs when ever I needed to. This is highly unusual. I'm asking g for an arrangement I dont want my belongings auctioned ed off. I have spoken with the manager George from the Main Street UHaul I. Brockton Ma. who is working with me to resolve the issue. THANK You, LaSonia Lang
Lasonia L. | Overall ExperienceThank you for the service!
KATIA C. | First ImpressionsTiene muy buen servició al cliente
Carlos O. | First ImpressionsAll Went Well Except For My Lock On The Truck Was Smashed An UHaul Agent Had To Cut It Off!
MARK B. | First ImpressionsProfessional and extremely helpful
Jen c. | First ImpressionsGreat Job Guys,
Chiler L. | Overall ExperiencePrice $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲 Got a 10x10 outside access for 105 a month 🤗 From another storage facility 🤙
Gary L. | Overall ExperienceThank you for everything, I really do appreciate everything you have done for me!
barbra m. | Overall ExperienceFor one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone
Desiree T. | Overall ExperienceI love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it
David M. | Overall ExperienceStaff very helpful and friendly try there best
Gary L. | First ImpressionsDirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.
RALIK J. | Overall ExperienceFor using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.
Jerry E D. | Overall ExperienceToo expensive
Jennifer P. | Overall ExperienceU-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.
PIERRE L. | Overall ExperienceI want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he's also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.
SALLY D. | First ImpressionsSome minor issues with mouse droppings, however my things were safe and secure.
jim c. | Overall ExperienceThe staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service
Joshua M. | First ImpressionsIt was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.
john b. | First ImpressionsThe services met my expectations.
KIM M. | Overall ExperienceThis place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!
JENNIFER A. | Overall ExperienceThey are just there to help you going through your day . It's an easy please nothing complicate good job guys I will come back in the future and I will send friends soon
FRANCKEL L. | Overall ExperienceVERY CONVENIENT. EASY TO ACCESS
Denise A. | Overall ExperienceAlex was excellent! A hard worker very helpful and conscientious!
Vincent C. | First ImpressionsI had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w
Sharon J. | Overall ExperienceStaff seemed unaware of which units were available, but overall were very kind and helpful.
Marissa P. | First ImpressionsGreat storage experience.
joseph f. | Overall Experiencestaff was helpful and very courteous
Denise A. | First ImpressionsI was well pleased with their knowledge, advice and patience.
Cynthia W. | First ImpressionsI cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.
leroy w. | Overall ExperienceI’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family
MARIA R. | ReservaciónI been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit
PATRICIA B. | Overall ExperienceYour staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall
sandra w. | Overall ExperienceGreat staff, helpful & proffesional!
Charles M. | Overall Experience