Comentarios de los clientes para U-Haul Moving & Storage of Brockton

I didn't receive my 10.00 credit for the gas I put in. Received rental on empty. Gave me a link that didn't work so I could claim the credit.

Call your customers back!

The service in this location was emaculat. From the front rental to the mechanic bay . Great all around professionalism.

Brandon was extremely helpful and very nice. After a very long trip, he was able to check is in quickly and answer all of our questions.

Great customer service at the location in Brockton, MA on Main St. Friendly and professional.

Both the Stoughton and Brockton locations had excellent staff which made the experience 100 times better. Your products are top notch and your staff guarantees I will never look anywhere else for my storage solutions. Thanks!

He was a gentleman and efficient in his work

rented a van the inside smelled like a wet dog (animal hair all over the floor)- gas tank had less than a quarter tank.

There was something wrong with the wheel

employees Start wearing mask. none use them. brockton mass location

Good services a+

Make sure the van is clean off when it snows

Great Job Guys,

Keep on Striving with the the Excellent Customer Service that U-Haul provides ! Keep Safe and Healthy ! Happy Holidays

I was charged for fuel after filling the vehicle. No one would respond and no one would call me back. Very frustrated and dissatisfied.

The manager was very helpful but the equipment I was assigned to was missing lug nuts on both wheels. I did my own inspection to discover the issue AFTER my trailer was attached to my vehicle. Again, the manager was able to rectify the situation but I hate to think what would have happened if I hadn't inspected the trailer myself.

Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲 Got a 10x10 outside access for 105 a month 🤗 From another storage facility 🤙

I never made it to the drop off location. The wheel less trailer had to be towed.

Put gas in the truck

There was a cup of blue cheese in the cup holder of the truck prior to my use. Cigarette ashes in the ashtray. The service at the desk was outstanding but the cleanliness of the truck was garbage. During a pandemic you would think that this would be something of priority.

The Equipment was not cleansed at all. I had to get lysol wipes to clean the seats dashboard and around the steering colum. This vehicle was not Covid-19 ready! once you drove over 25 mph the truck shakes not a good experience. I asked to speak to a manager we will see.

Thank you for everything, I really do appreciate everything you have done for me!

For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone

Counter clerk was not wearing a mask

I was in and out in now time the person was helpful and friendly.

Kyle was a great help. Enjoyed his knowledge.

More staff

Employee working was friendly and helpful, but location was understaffed and he was overwhelmed. Truck was not clear of snow which took considerable amount of time to remove. Snow on top of box truck was unable to be removed, so I was unable to take highways for fear of falling ice. This extended my mileage and increased my overall cost to use

Great customer service!

Both locations involved in move were courteous and helpful

Everything was great.

I was so satisfied, the service was great, the car was so clean and the customer service was very helpful and friendly, right now, my only suggestion for you is to keep in doing the good service you are offering, and always hire friendly people to attract more customers. Thanks

Horrible horrible horrible..... HORRIBLE !!!!! on line booking experience ..... leading me to decide to use Home Depot for my next rental. You should shut that on line reservations web site down ASAP if you want to keep costumers !!!!!

Tried using app for everything. Not user friendly. Go to Hertz. They have the online process rental down to a tee. Luckily for me it wasn't busy so didn't have to wait in line to meet with a representative

Associates were friendly & answered all questions Thank you!

I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it

Excellent friendly service and overall great experience!

Very friendly, professional, would recommend. I was new to renting a Uhaul and they were very patient with answering all of my questions. Great customer service.

Be up front with the price of the mileage they never told me how much it was up front and they don't even credit you when you put bring back more than what was in it for gas

Got the job done for a fair price.

I made my reservation with a female named Lauren on the telephone for 8 a.m. Saturday morning for a 12 foot open trailer . When I received my confirmation email it said my pickup time was for 6:30 Saturday night. I called back and corrected it with her. The following morning I was scheduled to pick up my trailer at 8 a.m. the store called me and said that there was a miscommunication and they would not have my trailer available for me. I needed it for 8 a.m. he told me it would not happen. After going back and forth with him he was extremely rude and said that I could have a 12 foot enclosed trailer for the day I said all right and he hung up on me

Staff was not wearing masks on face - only on chin.

phone waiting to get to brockton was terible

The employees were very friendly and knowledgeable about the car trailer I rented.

All the employees including the supervisor/manage seem loss. They were joking and playing around while customers are waiting to handle their businesses even while in front of them. Items/questions that could have been taking care of in a couple minutes, took 15 minutes to half an hour. Also, there is a lack of training on products and installation.

Bad customer service.

Was great.

Customer service very rude when you asking question ,no supervisor to talk too

Nothing.

The engine was hard to kick into gear. It was making a noise as it was trying to cut off but overall it got the job done

Great staff! Quick and easy process! Awesome location! Will definitely come back again!

They gave me a truck that right side mirror broken and when driving truck it was had to keep in road cause it would pull toward the left. It was a deaf trap cause I almost crashed a few time. Couldn't see anything out of right side mirror backing up or going forward . Then I was told if I drop truck off before they close the same day I he would pro rate some of the money. That didn't happen. Then when I called to report the shit truck I received and the pro rate , I was hung up on by the second person I talked to. The first person I talked to on the phone was very professional but that second person who didn't want to give his name when I asked for it hung up in my face.

Nothing everything was great!

The rep was very informative

Over a period of two days, I rented two different vehicles. The first one was a 25 foot box truck with a van style front. This vehicle needed work on its transmission, it took a long time to change gears and it sounded like a much bigger diesel engined truck. I would also say that vehicle needed an oil change. The second vehicle that I rented was a 15 foot box truck with a van style front. This vehicle was a little better than the first one but not by much. The first thing that I noticed was that the fuel tank was empty. This vehicle drove and sounded better than the first vehicle. Just before I turned it in, I noticed that the right front tire had a lot less tread on it than the other tires. Overall I will go back to U-Haul. The two associates who I dealt with were pleasant and professional. Plus, this U-Haul is the only U-Haul location for many towns over.

Staff very helpful and friendly try there best

Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.

For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.

Too expensive

U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.

I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he’s also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.

Some minor issues with mouse droppings, however my things were safe and secure.

The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service

It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.

The services met my expectations.

This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!

They are just there to help you going through your day . It’s an easy please nothing complicate good job guys I will come back in the future and I will send friends soon

VERY CONVENIENT. EASY TO ACCESS

Alex was excellent! A hard worker very helpful and conscientious!

I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w

Staff seemed unaware of which units were available, but overall were very kind and helpful.

Great storage experience.

staff was helpful and very courteous

I was well pleased with their knowledge, advice and patience.

I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.

I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family

I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit

Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall

Great staff, helpful & proffesional!