Customer Reviews for U-Haul Moving & Storage of Broadway Plaza

2,328 reviews

34 Broadway   Malden, MA 02148
(Rt 99 - Broadway Plaza Left of Giovanni's Pizza, Bus 109 route. Formerly known as StorGuard)

(781) 322-6900

View Facility Map

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(781) 322-6900

34 Broadway
Malden, MA 02148
(Rt 99 - Broadway Plaza Left of Giovanni's Pizza, Bus 109 route. Formerly known as StorGuard)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–3 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Derek Peterson 
Rating:
5.0

Everything was easy to use and understand. Thank you for great service.

Susan Meharg 
Rating:
5.0

Customer did not leave a comment.

RAMON ESPINAL CASTILLO 
Rating:
5.0

Customer did not leave a comment.

Anthony Mattuchio 
Rating:
5.0

Customer did not leave a comment.

Drew Garcia 
Rating:
5.0

Great customer service at the store location

ANTON FISHER 
Rating:
4.0

Please and friendly

DONALD LYONS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Saihara 
Rating:
4.0

Customer did not leave a comment.

Edar souza 
Rating:
3.0

Customer did not leave a comment.

Darlene Howard 
Rating:
5.0

Professional staff, keep doing good job .

Fouad Chebani 
Rating:
5.0

Customer did not leave a comment.

RIJKAARD MONDESIR 
Rating:
4.0

The truck I rented needed attention to the suspension and was making some noise.

Marcio Gomes Moreno 
Rating:
5.0

Bonnie and her team are amazing! Always pleasant, helpful in answering questions and at the ready to assist when needed.

KAFI GARRUS  |  Overall Experience 
Rating:
5.0

Bonnie and her staff are amazing. I’ve been a customer for several years and I’ve always had a great experience whether it was my storage unit or renting equipment. I continue to stay with U-Haul because of the treatment I receive from Bonnie and her crew. And I will remain long-term client.

Lawrence Jedrey Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blake Mcgill 
Rating:
5.0

Customer did not leave a comment.

Doreen Steele 
Rating:
5.0

Bonnie was a pleasure to work with. She called the evening before and explained everything. On the day of, she was pleasant and Helpful

RANGARAJAN SAMPATH 
Rating:
5.0

Customer did not leave a comment.

SCOTT BEST  |  Overall Experience 
Rating:
5.0

everyone very nice

MARIE DELVA  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Daniel Mora 
Rating:
5.0

Lexi was great, very helpful and excellent customer service. Highly recommended!

PHILIP TROUTMAN 
Rating:
5.0

Customer did not leave a comment.

Guerline Franis 
Rating:
5.0

Bonnie was the key to our excellent experience.

James Carter 
Rating:
5.0

Customer did not leave a comment.

Thomas Lucke 
Rating:
1.0

Horrible experience, I did the app self pick up. The app doesn’t work, has glitches everywhere. Then when I finally got a reservation they gave me the wrong van , then the wrong key. The customer reps on the phone were rude and disrespectful. Took me 45 minutes to get a stupid rental. When an app experience is supposedly get a better experience it was the worst .

Jorge Figueroa 
Rating:
5.0

Lexi and Nicole the two associates who helped me were excellent

Allan Fitzmaurice 
Rating:
5.0

Well you advertise the ability to check in via your app and label it as a protection of having to reduced risk via exchange personal information kept quite.

c poggioli 
Rating:
4.0

Customer did not leave a comment.

LEONARD PARSONS 
Rating:
5.0

Excellent service

JOSE PINEDA HERNANDEZ 
Rating:
1.0

Bad costumer sevice

Taha Adiguzel 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Sebastian Hoyos 
Rating:
5.0

The staff was attentive and professional. I was surprised to find the truck in spotless condition. I have rented trucks in the past and they left a lot to be desired. Kudos to Bonnie and her staff.

Wilhelmina Carney 
Rating:
5.0

Bonnie is awesome, she’s very professional and always go the extra mile. Sometimes I wonder if she own the business, that’s how I fell about her helping the customers.

Humberto DaSilva 
Rating:
5.0

Customer did not leave a comment.

Gerarda Alicea 
Rating:
5.0

The question posed is what can we do to improve for our next customer, my answer is nothing. The customer service I receive at this particular location is always above and beyond. Every single one of the employees here is always so kind and accommodating. And I'm a crazy customer lol I am at this location multiple times a week and at every visit I leave feeling better than I walked in. It's always a pleasure interacting with the staff and the manager here. I refuse to go to any other local U-Haul because this location is my favorite! A loyal customer for life!

Diana Forgione 
Rating:
5.0

Customer did not leave a comment.

Tim Sorgi 
Rating:
4.0

Customer did not leave a comment.

richard eliseo  |  Overall Experience 
Rating:
5.0

Amazing Uhall store experience! Shopped around 3 different Uhall stores and U-Haul Moving & Storage of Broadway Plaza had by far the most friendly staff and best storage room. The office team was fantastic as well as the General manager BONNIE ❤️. From start to finish everything was beyond expectation.” Love you guys…thank you Marcelio Venancio

CEIA VENANCIO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULIANA PAIS  |  First Impressions 
Rating:
5.0

Low prices, very clean, high quality, security, great service The best place to rent storage space

Juan Manuel Gasca  |  First Impressions 
Rating:
5.0

Excellant service and perfect location for pickup.

joe messina 
Rating:
4.0

Customer did not leave a comment.

Ruben Figueroa 
Rating:
5.0

Perhaps the door rails needs some grease to works perfectly The staff is awesome 👌 👏

Juan Manuel GASCA 
Rating:
5.0

I was charged $19.00 for 4 gallons of gas for driving 7 miles. Online/central customer representatives was very cooperative and willingly credited full $19.00 plus tax. Otherwise, the rating would have been poor

James Fredrickson 
Rating:
5.0

This location was great.

Nancy Echeverri 
Rating:
5.0

Customer did not leave a comment.

jerry arevalo 
Rating:
5.0

Customer did not leave a comment.

edith palacios 
Rating:
5.0

Customer did not leave a comment.

GUERLINE FRANCIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Guilamo 
Rating:
5.0

Customer did not leave a comment.

Maxwell Andrade 
Rating:
5.0

Customer did not leave a comment.

sybille schneider 
Rating:
3.0

Very difficult to see from the street. Turning into this location with a large truck is challenging. Did not go inside. The outside parking was crowded. The young lady I spoke with was very friendly and helpful.

Michael Dunleavy 
Rating:
5.0

Customer did not leave a comment.

Alexanjandra Gil 
Rating:
5.0

I do quite a bit of business with this location. And I refuse to go anywhere else because the service and quality is the best

Diana Forgione 
Rating:
5.0

Customer did not leave a comment.

Clemente Acosta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William linhares 
Rating:
5.0

Lady serving us was friendly, helpful and knowledgeable.

Charmayne Platt 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DAMARAL  |  Overall Experience 
Rating:
5.0

this is my second experiance with uhaul. i am fully satisfied with their services. thank you for your better services

DIPAK RAYAMAJHI 
Rating:
5.0

Customer did not leave a comment.

Jhon Ramirez 
Rating:
5.0

Customer did not leave a comment.

Brock Barnhill 
Rating:
5.0

Great experience...I bought boxes, rented a truck and got storage with the help of the great team that works there....Bonnie, Nicole, Aidan and Yalixa...Seamless transactions by professionals...Thank you for all your help...HIGHLY RECOMMEND!!!!!!!!!!!!!!!!

Sal Cerrone 
Rating:
5.0

Customer did not leave a comment.

Rhonda Roberts 
Rating:
5.0

Customer did not leave a comment.

Wilmer Martinez 
Rating:
5.0

Customer did not leave a comment.

Dana patria 
Rating:
5.0

Good

Joao Medeioos 
Rating:
5.0

Bonnie was a great help getting set up and was very thorough in reviewing what to expect in this rental process. She’s personable and very knowledgeable. The truck had under 500 miles on it and maneuvered like a champ.

benjamin Warren 
Rating:
5.0

Customer did not leave a comment.

LUIS DELAPENA 
Rating:
3.0

Customer did not leave a comment.

Ruth Baya  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reina Garcia  |  Overall Experience 
Rating:
5.0

Friendly professional staff facilitated my truck rental expeditiously. Superclean - well stocked retail space. Well run location...Nicole, Aidan, Yalixa and Bonnie are rockstars. Thanks for your help !!!!!!

Sal Cerrone 
Rating:
5.0

Staff was great

Jeremy Booth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Vozzella 
Rating:
4.0

Customer did not leave a comment.

Jose Moreira 
Rating:
5.0

Customer did not leave a comment.

LUIS DE JESUS CEDENO 
Rating:
5.0

Bonnie was so nice and helpful! Such great support and conversation

Sara Beqo 
Rating:
5.0

Everything was easy and the employees were very helpful and polite 🙂

Angela Bruno 
Rating:
5.0

The lady that helped me out was awesome! She had great customer service and answered all my questions! Would 100% recommend this location to anyone i know

EDWIN BENAVIDEZ 
Rating:
5.0

Customer did not leave a comment.

Hicham Ennaimi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberlee alexander 
Rating:
5.0

No improvements necessary for 34 Broadway plaza! The best service I have ever encountered!! They always go above and beyond and aim to please. They left me feeling stress-free and with kind smiles. I would absolutely recommend highly to anybody in need of a rental vehicle.Bonnie, Nicole & Yalixa we're all so amazing even when I was a pain in the butt and had to transfer vehicles from a pickup truck to a cargo van, they made it easy peasy for me I was in and out and 5 minutes it was wonderful. such a stress-free experience!

Denise Soccorso 
Rating:
4.0

Customer did not leave a comment.

Edward Doris 
Rating:
2.0

Never did storage in my life. When I found that I needed it I was already stressing out. Then having never did it I figured it would be a pain in the . The lady who helped me made the experience go so smooth and easy. If I ever need to store anything in my future I won't hesitate to come to UHAUL. Sincerely,morgan

David Morgan   |  Overall Experience 
Rating:
4.0

The pick up and drop off was good. I didn’t like using my phone to pick customer service did ask if any help and they did. I feel like it took longer for me to do it. The return was fast and easy and I received my receipt by email. Thanks.

Glinda Aquino 
Rating:
5.0

Customer did not leave a comment.

Paul Ruggiero  |  Overall Experience 
Rating:
5.0

Thank

Pablo Pereira De Aguiar 
Rating:
1.0

Manager Bonnie extremely rude and insensitive

Jacqueline Ruiz 
Rating:
4.0

Customer did not leave a comment.

Miriam Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Sharon Murphy  |  First Impressions 
Rating:
5.0

it was great experience and price was very reasonable.

Aidyn Kanatbekov 
Rating:
3.0

nothing specific to the branch but the off-hours check-out process should be reviewed.

RICHARD NICOLAS 
Rating:
5.0

Customer did not leave a comment.

Anton Udovychenko 
Rating:
5.0

Good customer service, clean facility and equipment

BRIAN KUNST  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIAN A RAMIREZ 
Rating:
5.0

Very good staff, and well maintained facility

CHIEN HAO CHEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Aguilar 
Rating:
5.0

Everybody was nice and went above and beyond…

Admenson Xavier 
Rating:
5.0

Customer did not leave a comment.

jean desir 
Rating:
5.0

Customer did not leave a comment.

Andy Reis 
Rating:
5.0

Customer did not leave a comment.

Andrea May 
Rating:
4.0

Customer did not leave a comment.

Jim Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Swart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Marshall 
Rating:
5.0

Sending a text or email notice as a reminder that if they are 15min late for their reservation, it will be canceled. I called ahead of time, and this location saved my move and reservation by pushing back my pick up time. Will be using this location for my future moves.

Michael Allen 
Rating:
5.0

Bonnie & her team at 34 Broadway were the best ! Had terrible experience at 2 other local UHaul locations, but Bonnie’s team was awesome from start to finish!

scott van winter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson junior 
Rating:
5.0

I was rent before but now this services here in Malden was better. Because they are very friendly and help you a lot.

MILDRED NOYOLA  |  First Impressions 
Rating:
5.0

I like this place because you find employees to talk to if you have questions! I have been with them since 2016. They are the best and it is in the best location!

Victoriana Martel  |  Overall Experience 
Rating:
5.0

Nothing!

Carol Roy 
Rating:
4.0

Customer did not leave a comment.

Eric Silverman 
Rating:
5.0

Anything

MILDRED NOYOLA 
Rating:
5.0

Bonnie made all the difference, she was profession & helpful and we’d recommend her location to everyone! BTW - Both the Mystic Valley location and Linwood Street location are ABSOLUTE TRAIN WRECKS and we’d never recommend them to anyone.

scott van winter 
Rating:
5.0

I had a wonderful experience with everyone at the Malden UHaul place. They were so kind and accommodating. I will always reach out for them when I need a cargo van or truck.

Robyn Reeves 
Rating:
5.0

Bonnie was simply outstanding! Unfortunately 2 other local U-Haul locations failed us miserably - Bonnie stepped in and took care of us. I’d recommend this location to anyone and also recommend UHaul take care of employees like Bonnie !

scott van winter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Johnston 
Rating:
5.0

I had an amazing experience, all of the staff were very friendly and helped me out right away. The facility was clean, other than some of the renters decide to leave a mess but that is not UHuals fault. Thank you UHual

Chrisanna Green  |  Overall Experience 
Rating:
5.0

Great customer service and vans was in excellent condition

Anthony Langley 
Rating:
3.0

Customer did not leave a comment.

Alex LoCicero 
Rating:
5.0

Can’t think of anything!

GEORGE HALLIHAN 
Rating:
5.0

Customer did not leave a comment.

BRIAN KUNST  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

BRIAN KUNST 
Rating:
5.0

Customer did not leave a comment.

Karen Volo 
Rating:
4.0

Customer did not leave a comment.

Santonia Singleton 
Rating:
4.0

Customer did not leave a comment.

deyja gentile  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanzhen Qin 
Rating:
2.0

Customer did not leave a comment.

Mary Ann Laurenza 
Rating:
5.0

great customer service

Matthieu Larochelle 
Rating:
4.0

My biggest complaint is that I specifically reserved a truck at a UHaul location that was within walking distance from my house, only to be told the day before that they did not have the truck I reserved and now had to get a ride to a different location 5 miles away. I think UHaul should have compensated me in some way for this significant inconvenience.

Shawn Healy 
Rating:
5.0

Thank you for your help with my situation greatly appreciate god bless you

ROMOLO DIGIANTOMMASO  |  Overall Experience 
Rating:
5.0

Fff

Adilson Cardoso  |  First Impressions 
Rating:
5.0

Awesome staff!!!!

Joshua Marks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ielciam silveira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter Randon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SI THANH DANG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD KIRKLAND  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stefanie Belnavis  |  First Impressions 
Rating:
5.0

Very good experience 👌

Lea Pierre  |  Overall Experience 
Rating:
5.0

This has been and amazing experience. The manager should be very proud. We loved it here.

Jackalynn Rodas-McSharry  |  Overall Experience 
Rating:
1.0

What a waste of my peoples time working with UHaul , after I saw that the reserved space was not available we cancelled Immediately,I went to a competitor down the street , was loaded in and on my way in half hour , I spent a half hour at your location after spending a half hour a week before pre registering and setting up payment , only to find out your rep could not access any of the correspondence I was sent by your phone rep , and was not interested in looking at the numerous emails cut and emails I had on had , I'm in customer service and if I operated like you guys I'd have no customers, I never complain but you guys take the cake for how not to do things

John Lavasseur  |  Overall Experience 
Rating:
5.0

The manager at the location when we checked in was very friendly and helpful. Great experience!

Richard Man  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanan Atiyat  |  Overall Experience 
Rating:
5.0

Everything was perfect, wouldn't think of using any other facility. Great job to the staff.

John Victor  |  Overall Experience 
Rating:
5.0

Thank you! I am grateful for the help in this way. The facility was excellent. I especially appreciated the hours for access and the ability to pull the truck up to the large garage doors. Also, thank you for the carts - they were great. The experience was outstanding in every way. Thank you again.

Philip Foxman  |  Overall Experience 
Rating:
5.0

Thank you!! The experience was outstanding in every way.

Philip Foxman  |  Online Move In 
Rating:
5.0

The establishment is clean and the staffs including the manger are very professional and respectful. I highly recommend them!

Daniel Catala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Takeisha Graham  |  Overall Experience 
Rating:
5.0

Super clean facility.. so clean I thought the floor was just painted.. great, helpful staff.. Jace, Lexi, Nicole and Bonnie made it so easy.. Thank You for all your help..!!!

Sal Cerrone  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KEITH SOLIO  |  First Impressions 
Rating:
5.0

I started out at a different location but I made some mistakes with my truck and storage reservations, so I was referred to Bonnie’s location. I was super stressed but Bonnie made everything so easy. It was a Saturday which also happened to be the first of the month so I know they were super busy, but even still they were all so nice and accommodating. Working in the service industry myself I know that how happy your staff is directly correlates to how well customers are treated. The team actually looks like they enjoy working there which honestly is rare these days. The location is great as well!

Alyssa Rodgers  |  First Impressions 
Rating:
5.0

Excellent process and very professional staffs from the attendant to the manager!

Daniel Catala  |  Online Move In 
Rating:
5.0

They where very helpful

Takeisha Graham  |  First Impressions 
Rating:
5.0

Very good

Pierre Gerald Clerge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA DELUCA  |  First Impressions 
Rating:
5.0

I will recommend everyone to go there for storing your staff it’s cleaned and safe Bathroom cleaned

MARIE SAINTVILME  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terence Jennings  |  First Impressions 
Rating:
5.0

Just kinda pricey (to me) for such small unit. Otherwise...All Good

Janice Reppucci  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zion Church Ministries  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RGB World Enterprises  |  Overall Experience 
Rating:
5.0

The whole staff is amazing. Especially Bonnie the supervisor. They are truly amazing people out there still.

geraldine luders  |  Overall Experience 
Rating:
5.0

Bonnie is a great human being! Went out of her way to help me Multiple times

saqueo perez  |  Overall Experience 
Rating:
5.0

Service was great! Bonnie and her team were absolutely amazing, they were so helpful and helped me with all my storing needs.

Claudia Valencia  |  First Impressions 
Rating:
5.0

I was a customer for 8 years never had a problem everyone is attentive especially t the manager Bonnie!!! Thank you for everything!!!

Fabricio Dasilva moreira  |  Overall Experience 
Rating:
5.0

Absolutely nice and friendly environment!!! Very clean all around!

Yelena Khuz  |  First Impressions 
Rating:
5.0

Muito bom o atendimento da equipe muito bem treinados estão de parabéns ❤️

Max Carvalho  |  First Impressions 
Rating:
5.0

Everyone was so nice to work with…they always made it easy for me .. and the facilities were outstanding /very well maintained

Edward Costigan  |  Overall Experience 
Rating:
5.0

The manager, Bonnie is great! She answered all of my many questions throughly throughout my stay. She is very knowledgeable which made my experience flawless from moving in to my move out. Her staff was kind and helpful at every encounter and they really reflect her professionalism wonderfully! I definitely would recommend this storage facility.

Carmen Hsieh  |  Overall Experience 
Rating:
5.0

Staff always went above and beyond to help me. I had surgery and found it hard to get there and empty my unit. They were so professional and kind. Bonnie was the best. Many thanks to her! We will recommend your facility of course!

Marilyn MacLean  |  Overall Experience 
Rating:
5.0

The two employees who helped me were amazing and very friendly! Very knowledgeable and made sure that saw the unit and that it was the right size for me before purchasing! Thank you :)

Chrisanna Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Bortnem  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Curris  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

joseph gambale  |  First Impressions 
Rating:
5.0

This facility is clean, neat and well lit. The staff especially Bonnie have always been very cordial and helpful.

joesph kelly  |  Overall Experience 
Rating:
5.0

This particular U-Haul storage facility was not the norm - it was much BETTER than those others we've been to or done business with. Thanks :)

Rachael Bunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aline jeanty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique Charles  |  Overall Experience 
Rating:
5.0

La manager es muy profesional

ERICK SORIANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS VENNOCHI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morvarid Banihashemi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard eliseo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLADINE JACQUES  |  First Impressions 
Rating:
5.0

Bonnie is simply fantastic and provides the best customer service experience one can hope for.

GAUTAM GOEL  |  Overall Experience 
Rating:
5.0

Thanks for your service

mario dominquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Oliveira De Lima  |  Overall Experience 
Rating:
5.0

Satisfacción

mario dominquez  |  First Impressions 
Rating:
4.0

Staff helpful and friendly. As long as you pay your bill and don't lose your key, everything is good. Nobody bothers you.

joseph padova  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sophia Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Markie  |  Overall Experience 
Rating:
5.0

To help deal with historically severe heat waves, top-floor indoor climate control at this location may benefit from adding a couple roof vents. Put another way: venting the heat from the highest point can be more cost-effective than fighting the sun with air conditioning. We had such vents in our chicken and baled hay barns. Sealed them off in the winter.

Jeffrey Leonard  |  First Impressions 
Rating:
2.0

My experience was much worse than “below average”. My reserved locker, even though confirmed just the day before, was not available when I arrived. This was because (supposedly) someone had used the “e-checkin” service, but checked into not their locker, but my reserved locker!! How can UHaul allow people to do this? No solution was offered and no other lockers were available at that site - Medford, MA. I finally found an alternate at another UHaul site. But at a cost $45/mi th more expensive than the locker that had been guaranteed to me. I want a refund for the difference from UHaul. And, heads up UHaul, your new self-e-checkin prices is highly flawed. Please email me to arrange for the requested reimbursement. Otherwise, after many many years of using UHaul, I will stop being a customer. Thanks you. Chris Seaver, cbseaver@gmail.com.

Christopher Seaver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Kantorowicz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yu Zhong  |  First Impressions 
Rating:
5.0

The staff at this Uhaul were incredibly helpful, kind and accommodating. I feel very lucky to have had them involved in my move and they made everything much easier and were able to work around a number of difficulties I presented them. Thank you so so so much to Bonnie and her team for making a difficult day much easier.

MEAGHAN MCGEARY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deneen Paragona  |  Overall Experience 
Rating:
5.0

Bonnie is unbelievable, after many months of waiting on storage units to become available at many facilities, many city’s, Bonnie knew exactly what I needed and accommodated me with ease, thank you Bonnie! And the uhaul team at malden !!

Brett Fiore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EUNICE MATALA  |  Overall Experience 
Rating:
5.0

Thank you.

SUSAN MUNDAY  |  Overall Experience 
Rating:
5.0

Really impressed with this facility. Very well taken care of.

Alice Rhodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen Hsieh  |  First Impressions 
Rating:
5.0

Thank you for keeping my stuff safe for years. I recently finished my house and now have room for everything. Bonnie was a doll and made my experince smooth and headache free. I do not know what you guys would do with out her at that location.

SCOTT HYDE  |  Overall Experience 
Rating:
5.0

El mejor lugar para almacenamiento… mejor q la típicas compañías

Erik Pineda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY ATKINSON  |  Overall Experience 
Rating:
5.0

Great Service

Warren Noble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAWN BAGGS  |  Overall Experience 
Rating:
4.0

The move-in was flawless but the unit has a large pipe across ceiling that is a slight obstruction.

Diana Leek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Potjanee Srisaereenuwat  |  Overall Experience 
Rating:
5.0

The counter people at the Malden store were amazing and always are. They were professional, and willing to answer question even though it was closer to closing time on a Friday night. In this day and age when it’s hard to get employees it’s nice to know there are good people out there.

Derek Forestier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH SOLIO  |  First Impressions 
Rating:
5.0

One word CLEAN!!! Bonnie is awesome as well!

Rachel Jules  |  Overall Experience 
Rating:
5.0

Manager Bonnie was so helpful and pleasant to work with.

Susan Devi  |  First Impressions 
Rating:
5.0

Great customer service

Melodie SIMON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALEX SAMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rene Da Silva  |  Overall Experience 
Rating:
5.0

Great experience. Staff were excellent. Building neat and clean.

Chuck Noble  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANCOISE MBAKA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darryl Lewis  |  Online Move In 
Rating:
5.0

The staff member that helped me (Bonnie Alberti) went above and beyond with my rental and explaining everything I needed to know I had a very good experience dealing with her. Thank you, Geno Mirabella

Geno Mirabella  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kinston Desilus  |  Overall Experience 
Rating:
5.0

Thank you for the care, affection and attention! you guys do a great job! the captivating smile and a brand! thank you again!

olavo araujo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Said Aouali  |  Overall Experience 
Rating:
5.0

The manager and Yalixa colon are the best.🤝👍🏽

Louisna Jean Louis  |  Overall Experience 
Rating:
5.0

From Bonnie to the people working there they were friendly and helpful

James Jordan  |  First Impressions 
Rating:
2.0

One of staff members at reception was rude. She was talking back and instead of answering questions about the check-in procedure just told me that I'm the one who is causing troubles and everyone else didn't ask question. I did not expect this kind of attitude from the staff

Alexander Ivkin  |  First Impressions 
Rating:
5.0

I answered "no" on question 6 because I don't recommend things to people. What people do is their own business.

ROBERT MUNAFO  |  Overall Experience 
Rating:
5.0

Everybody is very professional, kind, helpful. Specialy manager Bonnie Aliberti.

TATIANA NUSUV  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keith solio  |  Overall Experience 
Rating:
5.0

I have had storage units off and on at this location for 6 years. It is clean, it is very well maintained, and it feels safe. Access is easy. Bonnie and the team are always very helpful. If I have storage needs in the future, I will definitely be back.

William Nobles  |  Overall Experience 
Rating:
5.0

Amazing service. Great team and smiles.

Zhaney Clachar  |  First Impressions 
Rating:
5.0

Special thanks to Bonnie Aliberti for being so understanding and helpful. I really appreciate her, and am recommending this storage unit to all my friends because of her.

Gopal Nadadur  |  Overall Experience 
Rating:
5.0

I like it

Kinston Desilus  |  First Impressions 
Rating:
5.0

Bonnie and her team are great.

Judith Caton  |  Overall Experience 
Rating:
5.0

The staff was always helpful when I had questions. One of the staff members told me I had a cooking pot on top of my car. I had no idea. I am so glad the staff member told me this. Totally save the day from turning into a bad accident.

Jessica Martinez  |  Overall Experience 
Rating:
5.0

Bonni, Willie, Yalixa and Kenney and all the staff were superlative professionals. I had no problems at all. Everything went smooth and highly professional. The Bonnie Aliberti team goes above and beyond to please each and every patron. I am remain grateful for the kind, courteous, compassionate professional and respectful service I received. Bonnie even came out to the truck upon my pickup to speak and to isee if I needed anything.This is a prize winning operation that deserves to be highly commended for their teamwork. I can see why this Uhaul location is so consistently highly rated and why Bonnie's location stays fully occupied.

Maria McConnell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Dion  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Akanksha Tripathy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Van den Steen  |  Overall Experience 
Rating:
1.0

The staff we spoke with were friendly and helpful, really terrific. However, the office on Eastern Ave was significantly understaffed. I realize the pandemic has made hiring difficult, but I hope you're doing your best to hire the appropriate number of employees. More problematic was the fact that even though we'd reserved a unit, it wasn't available. Why bother letting someone reserve a unit if you're not going to actually hold it? Luckily, the other location in Malden had a unit that was a bit larger, which was unfortunately $100 more per month. While we did get one free month, we should have just been charged the original amount of the size we tried to rent in the first place, plus some sort of discount or offer for the inconvenience.

Sarah Baughman  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful. Would definitely recommend to someone else

MATTHEW BERRYMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERNEST EDWARDS  |  First Impressions 
Rating:
5.0

I felt like Kenny went above and beyond to help us; he was so friendly. There was another man, I did t catch his name, but he went out of his way to make sure we were alright. I will recommend this location to everyone.

Edward Costigan  |  First Impressions 
Rating:
4.0

Great accommodating staff. Only downfall, a bit tight maneuvering vehicle to loading dock, a bit tight

Thomas Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Johnson  |  First Impressions 
Rating:
5.0

I just want to give a huge shout out to Bonnie at the Malden uhual ! She was great ! Friendly and helped me out a lot !

Jessica Lemus  |  Overall Experience 
Rating:
5.0

The staff was so incredibly helpful and always friendly! We found the location to be extremely convenient and easily accessible with plenty of parking available. I would highly recommend this U-Haul facility to anyone.

Elaine White  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARYANN BENEDETTO  |  Overall Experience 
Rating:
5.0

Two female workers were very helpful!!

Tia Scott  |  First Impressions 
Rating:
5.0

Good customer service

Nicolas Cruz  |  First Impressions 
Rating:
2.0

This is not representative of all staff at this U-Haul. The process by which we rented a unit was horrendous to say the least. I believe it took me close to 90 minutes just to secure a facility and had a myriad of transactions (debits and credits) to make it all work. Another inconvenience is all the extra fees (lock fee, environmental fee, service charge, etc). All those hidden fees made it feel like I was getting scammed. If you bundled it up and only charged what was advertised in one lump sum, I would feel less taken advantage of.

Dan Ko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE WELLINGTON  |  First Impressions 
Rating:
5.0

Bonnie and staff were great. Personable and professional. Would highly recommend.

Vince Rosa  |  Overall Experience 
Rating:
5.0

Great location, very helpful and friendly people.

Jennifer Mejia  |  Overall Experience 
Rating:
5.0

Bonnie and her staff are first class. She is very respectful and honored an agreement I had with another U Haul facility. She is professional and her operation is seamless. I think I'll keep my items there as long as I could.

Vince Rosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darlyne nortelus  |  Overall Experience 
Rating:
5.0

Bonnie is the BEST!

Reinaldo Perez  |  Overall Experience 
Rating:
5.0

The manager and employees are awesome

Shedson Pierre  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff!

Kelly Garrett  |  First Impressions 
Rating:
5.0

I will recommend the manager for a pay raise. She was very professional in her duties.

CLIFFORD SINGLETON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Itunuoluwa Adegboye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Hopkins  |  First Impressions 
Rating:
5.0

Worked with Denise to open the account and close it, she was friendly and proffesional!

Denise Uga  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN PLOUMIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth donaldson  |  First Impressions 
Rating:
5.0

This storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!

chris miller  |  First Impressions 
Rating:
5.0

I love this place because they give good customer service, I'll recommend malden uhaul to anyone.

Melodie SIMON  |  First Impressions 
Rating:
5.0

I was very pleased with the storage for the past six years. We were able to find a house and finally get all our belongings under one roof. I will recommend your business to anyone looking for storage rental.

VICKI MERRITT  |  Overall Experience 
Rating:
4.0

Some kind of light in the storage room would help a lot.

Marinos Vomvas  |  Overall Experience 
Rating:
5.0

All the staff were always friendly and helpful! After two years of being a customer I am very pleased with the service at U-Haul Moving and Storage Of Broadway. Thank you so much!!!

Pedro Portillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Mcgowan  |  Overall Experience 
Rating:
5.0

This storage unit has the best staff everyone that we came in contact act with was great. The staff is very knowledgeable, pleasant and very helpful I would definitely use this this storage facility again. I would like to also give a special thank you to Manager Bonnie she was wonderful to us and she has trained a staff that does there job correctly and talks very highly of her. Thank you for the great experience.

Lori Gallagher  |  Overall Experience 
Rating:
5.0

Excellent customer service—making a stressful move that much less stressful with their help and grace!

Carolyn Green  |  First Impressions 
Rating:
4.0

Thanks for staying open late on Sunday to help me.

paul simpson  |  First Impressions 
Rating:
5.0

This was my first experience with a storage facility. From day One the whole team there was excellent!!!! Walked me through every step. When I needed to downsize a bit, Bonnie, put me in to exactly what I needed. I can’t praise them enough there. Awesome facility!

Marc Scarpaci  |  Overall Experience 
Rating:
5.0

The staff is amazing always there when needed sent emails keeping you well informed of any changes. I would definitely recommend U- hallrentals Roberta DiMarco

Roberta Dimarco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan gonzalez  |  Overall Experience 
Rating:
5.0

staff was great Bonnie is awesome

David Knight  |  Overall Experience 
Rating:
5.0

You guys have amazing staff members i don’t quiet remember the lady that helped us when we got the storage unit but she was very nice ! Thank you guys !

JOSE DIAZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CAROLINA PRIETO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberto Araujo Reboucas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Davis  |  First Impressions 
Rating:
5.0

I would like to say that Bonnie the owner of that location was nice personable always had a smile on her face . The U-Haul storage is always clean and neat. And I and also I wanna mention Willy who’s been a long time associate there was one of the nicest people I’ve ever met. I will always do business there

CRAIG WILLINGHAM  |  Overall Experience 
Rating:
5.0

The staff are the example of what we need in our service industry . They are so exceptional 😍 i can't have a word to use describe their excellent service. God bless 🙏 them

Darius Ndoli  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful, and the storage facility is extremely clean and open. Plus, they have hand-trucks, mattress movers, and pallet jacks available for free use.

JONATHON SERAFINI  |  Online Move In 
Rating:
5.0

This is a fantastic storage facility. The staff was always helpful, it is super clean and they have carts available to help you move your stuff. A+.

Paul Gottfried  |  Overall Experience 
Rating:
5.0

Bonnie was just absolutely amazing so kind and helpful through a very stressful time

Nicole Medeiros  |  Overall Experience 
Rating:
5.0

The website needs to update its hours. Nobody picks up the phone.

kavita singh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy Bastien  |  Overall Experience 
Rating:
5.0

Willie was outstanding. He made sure we knew how to get in to the building after hours and was a super nice person. This facility was so clean and well maintained.

Paul Gottfried  |  First Impressions 
Rating:
5.0

The whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.

Bette Gilmore  |  First Impressions 
Rating:
5.0

We thank you for keeping our home items safe while we were storing.

Florette Allen  |  Overall Experience 
Rating:
5.0

It was wonderful be your customer. I recommend for everyone.

Edmilson Gomes  |  Overall Experience 
Rating:
5.0

Denise Was a great help

Adrienne Nadeau  |  First Impressions 
Rating:
5.0

Some of the nicest people I’ve dealt with in along time. Very refreshing!

Sherry LoPresti  |  First Impressions 
Rating:
5.0

Easy to sign up, flexible & friendly staff, reasonable pricing and storage units, plenty of carts, easy pull-up spaces to load directly into and out of a vehicle, safe & big elevator.

Madelyn Fisichella  |  Overall Experience 
Rating:
5.0

Great service

rabah ameziane  |  Overall Experience 
Rating:
5.0

The facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.

monica smith  |  First Impressions 
Rating:
5.0

yes the staff was Friendly

Jami Fuentes  |  Overall Experience 
Rating:
5.0

I would highly recommend your facility and your staff. Over the years Bonnie was very helpful and I would recommend your facility due to her professionalism and help. Also, Gerald was very helpful

BEN OVERTON  |  Overall Experience 
Rating:
5.0

Great place, it is super clean!

MARCOS BRETAS  |  Overall Experience 
Rating:
5.0

The team is very professional and give a very good service. I have been help by an Haïtien guy ( sorry i forgot his name). He is very helpful, professional.

vincent D'Angelo  |  Overall Experience 
Rating:
5.0

The ladies were so nice with me and answered all the questions I had.

BRS Building Service Inc  |  First Impressions 
Rating:
5.0

Great facility. Bonnie has done a great job renovating this from a competitor to a first class facility. She and her staff are always helpful, friendly, and upbeat. They made each visit a pleasure.

VINCENT PENZO  |  Overall Experience 
Rating:
5.0

Facility is very clean inside. Staff always very friendly & helpful. Felt very comfortable storing my motorcycle there for the winter (and have used this facility several times in years past as well.

nick coccimiglio  |  Overall Experience 
Rating:
5.0

Both Denise on first visit and Bonnie on second visit were were gracious and knowledgeable. I do have an issue re cost of storage, but it does not affect my positive opinion of the staff and property

Fiona Power  |  Overall Experience 
Rating:
5.0

Great facility management was very great and helpful

Paul Ruggiero  |  Overall Experience 
Rating:
5.0

I am safisfied and recommend U HAUL to my friends.

raymond le  |  Overall Experience 
Rating:
5.0

Nice facility, great staff.

Mike Chambers  |  Overall Experience 
Rating:
5.0

My experience when dealing with the staff have been exceptional. They are professional, helpful and available to their customers. Clean premises and the store carries a wide variety of products.

ELIZABETH AUGUSTE  |  Reservation 
Rating:
5.0

The process from renting a cargo van and a storage unit was very convenient and easy. I was very pleased with the service I received via phone and in person.

Dunia Ventura  |  Overall Experience 
Rating:
4.0

Staff made everything smooth sailing

Linda Hardemon  |  Overall Experience 
Rating:
5.0

I”m very happy for alll staff

GERALDO CALDEIRA  |  Overall Experience 
No reviews have been submitted for this location.

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