Comentarios de los clientes para U-Haul Moving & Storage of Broadway Plaza

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Broadway Plaza

Clasificación general:

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Jeffrey H.
Clasificación:

I have used uhaul in the past and normally service is great. However this time, my pick up experience was one of the worst customer service experiences. I booked using the app and was happy to see contactless pickup with covid19 concerns. I arrived early went to the place the vehicle was supposed to be waiting. It was not there. I went inside and the key was behind the counter and the vehicle was out back. An employee brought the vehicle to the front and began to clean it. I completed the process on the app and confirmed with the employee who provided the vehicle I was good to go. A mile down the road I am called back to the uhaul as the checkout process was incomplete. I return and the most rude and impatient employee "assists" me with the check out process. During the next 30 minutes as I wait patiently I am told I "did the online checkout wrong" and I am "acting worse than a 2 year old" and that "we aren't just waiting here for you to pickup vehicles" there is additional conflict as the card reader does not work and demanding my card the employee is further enraged as the apple card has no visible numbers. Not wanting to add to the drama, I provided another card (which I had done via the app already) and left as quickly as I was able. 40 minutes after I was supposed to have a vehicle ready for me, I was insulted, yelled at and treated like trash but at least I had a vehicle. I understand people can have a bad day. At my worst day I would never treat a customer, client or anyone like this employee behaved. I am thoroughly disappointed in anyone behaving like this. It isn't everyone at this location, the two other employees who I interacted with were helpful and pleasant during the locating of the vehicle and the return. I hope this issue is resolved.

VINEETH KUMAR M.
Clasificación:

El cliente no dejó un comentario.

Itunuoluwa A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jaime B.
Clasificación:

El cliente no dejó un comentario.

ANTHONY R.
Clasificación:

maintain the same level of service, and maybe provide some ropes for customers. also include some tips to help people move.

Mary H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Denise U. | Overall Experience |
Clasificación:

Worked with Denise to open the account and close it, she was friendly and proffesional!

Mary H.
Clasificación:

I couldn't get through on the phone. Wound up almost half an hour on hold w/ the national call center, which did not make me very happy. Wanted to drop off the truck & stuff for a storage bin by 6, got in & unloaded around 4:30, couldn't get clear about the bin until almost 5. Employees were extremely kind & helpful, and stayed late helping us get set up. Better phone service would have helped a lot.

Joshua K.
Clasificación:

El cliente no dejó un comentario.

KEVIN G.
Clasificación:

Employee ( female) very helpful and knowledgeable. I wish more places had employees like her. Kudos to you for having someone like that!

PATRICIA L.
Clasificación:

El cliente no dejó un comentario.

LORENA A.
Clasificación:

Excellent service and great customer service

Rick P.
Clasificación:

The help I received was great!

Carly N.
Clasificación:

We ordered a dozen furniture pads to be in the truck when we picked up - they were not there upon pickup unfortunately. Our movers were set to arrive before this uhaul location opened, which meant that we needed to use small towels and our own blankets to cover the furniture so we could avoid damage. Unfortunately, some of our most valued furniture did get damaged in the move, which could have been prevented with appropriate pads. We will address the damage with the movers, but I wish we wouldn't have needed to worry about this in the first place.

OSCAR F.
Clasificación:

Manager of this place so sweet I love her she is so nice

Michael J.
Clasificación:

Rude and cohearaed me into a signing a contract that was false.

LOTFI T.
Clasificación:

El cliente no dejó un comentario.

Jamie M.
Clasificación:

Someone put a restriction on me which came up as if I was a potential terrorist or on a wanted list. I had to call customer care in order to get that off the account for over 2 hours. Then I had ordered extra equipment about 3 items an dolly with 2 furniture rollers. They didn't have anything in stock which cause further daily in my day. The Quincy location should have been better prepared with clean trucks ready to go and all the promised equipment. The Malden location's manager or supervisor should be careful whom they put on a crime list it's embarrassing. The fact I didn't get a reduced rate or some still is killing me.

Emily G.
Clasificación:

Tried to do self check in but truck was impossible to find. Still had to go inside

JOSE FERNANDO V.
Clasificación:

The truck was not clean l had to clean it personally when l pick it up..... there was bottles of waters on the floor that's gross to have trucks like this

SujanS S.
Clasificación:

I think Uhaul need to put some rope. It may help when you move. Overall all good.

MATTHEW H.
Clasificación:

Friendly staff. Clean location and vehicles. easy after hours return.

JORGE J.
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El cliente no dejó un comentario.

Larry C.
Clasificación:

Great customer service

OSCAR F.
Clasificación:

Thank you guys. Nice people

IBILOYE O.
Clasificación:

I suppose to get a refund on my credit card, I drove a less mileage and I returned the equipment half hour to 45 minutes before the returning time.

Richard P.
Clasificación:

Not much

kilic B.
Clasificación:

El cliente no dejó un comentario.

Jason S.
Clasificación:

The system was down and took 30-45 min for me to check out. Was given the wrong equipment which caused us to hand carry all my furniture. Between given the wrong equipment and the delay. I was unable to finish my move that day due to being late to my load in time at my building.

Elizabeth F.
Clasificación:

store assistants were very helpful, friendly and clear with their instructions.

JOHN P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Elizabeth d. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ANTHONY D.
Clasificación:

El cliente no dejó un comentario.

LUCIENE L.
Clasificación:

I am amazing, upset. Iam brazilian and I speak regular english, but is very good when has a brazilian friend to assist us. 10.05, a Brazilian was in attendance at Uhall Everett-MA, me and my friend, speak in portuguese, I think this girl is brazilian or spanish. She all the time, speak in english, that is ok, but, if she speak in portuguese, it would be much easier and more profitable for us. She asked how many miles I will do, I said 20 0r 25 miles. She did a stimated $ 69,15, but she but she didn't say she would be on hold, I didn't have this money in my account, I went to the nearest Eastern Bank and put more money. when we came back, she gave me the total amount of $ 86.17, so she said she would pay the difference, she said no, she would have to pay $ 86.17, and the amount of $ 69.15, in 2 or 3 days she would to my account and that I could pay the final amount in cash. My friend lent me $ 100 to finish the debt. You offer a van for $ 19.99, but you, forced me to have $ 155.32 there, I couldn't keep that amount in a holding company. I already rented it at U-Haul and it wasn't like that, they took my driver's license and the card number and hit the delivery of the van. Only at the end did she speak in Portuguese, I asked her why she didn't warn me. The supervisor who was there, told me when she called me that I would pay the difference, but the girl said she had put it on hold. They say that the worst enemy of the Brazilian and another Brazilian, the bad will of this girl, the lack of communication, made me very angry, next time, I look for another rental company that is not Everett. Thank you

Eric G.
Clasificación:

El cliente no dejó un comentario.

PAUL D.
Clasificación:

very dependable

Carlos L.
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El cliente no dejó un comentario.

Jawaine H.
Clasificación:

El cliente no dejó un comentario.

Lucas S.
Clasificación:

I delivered the truck the same day at night and the security cameras filmed me so I demand that I return my money now

Smith D.
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El cliente no dejó un comentario.

Sal C. | First Impressions |
Clasificación:

This storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!

Melodie S. | First Impressions |
Clasificación:

I love this place because they give good customer service, I'll recommend malden uhaul to anyone.

Sal C.
Clasificación:

Best run Uhaul location by far...Quick, professional and helpful staff made my truck rental experience stress free...Bonnie and Willy are rockstars...Thanks again

Michael H.
Clasificación:

Customer service The general manager was very disrespectful and told me the reason why I was charging additional days because she lost a sale on the 17-ft box truck I rented other than that she would have compensated me the additional day

Susan P.
Clasificación:

I just want to say how helpful Bonnie was with all the questions I had before I picked up the truck. I spoke with her on the phone to change my time and she was there when I came to pick up the truck. She is very knowledgeable and extremely nice to work with.

Amir S.
Clasificación:

Advertised for $19.95, then charged all other fees, ended up paying almost $90.00 for renting a van for less than 3 hours. Outrages. They charged me $25.00 cleaning fee after I moved couple of clean couches. I was told by Isaac it was dirty/dusty. Not true, and don't know if Uhaul expects customer to wash their vehicles. I didn't move anything dirty. Didn't offer anything other than: “I cleaned the van and those are the prices”. How do you end up from $19.95 to $90.00??? I did buy insurance, but come on...Completely Dissatisfied and will not be renting from Uhaul again for sure..You got me this time, ok have at it, but never again.

FALYN C.
Clasificación:

Both employees at pickup were pleasant and efficient. No issues, Very simple and quick. I needed to change my drop location ( due to my error) And called the store right at closing time, Brittany answered and quickly assisted me with with no issues! Thank you very much! Highly recommend this location!

SHARON P.
Clasificación:

El cliente no dejó un comentario.

VICKI M. | Overall Experience |
Clasificación:

I was very pleased with the storage for the past six years. We were able to find a house and finally get all our belongings under one roof. I will recommend your business to anyone looking for storage rental.

Victoria D.
Clasificación:

The fees were a little high. The truck is advertised at $19.99 yet I ended up paying $63

Galina M.
Clasificación:

El cliente no dejó un comentario.

Robert P.
Clasificación:

Great help inspecting and getting me used to the truck.

Ronan D.
Clasificación:

El cliente no dejó un comentario.

RAFAEL B.
Clasificación:

my service was great the girl from the Reception very polite.

John F.
Clasificación:

El cliente no dejó un comentario.

JOSE H.
Clasificación:

Great customer service 👏 👌

Marinos V. | Overall Experience |
Clasificación:

Some kind of light in the storage room would help a lot.

Jiancong H.
Clasificación:

Very nice

Donna I.
Clasificación:

El cliente no dejó un comentario.

Nancy E.
Clasificación:

El cliente no dejó un comentario.

Orlanado R.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER B.
Clasificación:

I rented a 6x12 trailer to move a tractor that was just over 5ft wide and it didnt fit. I was not able to use it. I brought it back the same afternoon expecting some sort of credit but was denied, which I thought was very unfair. Again, nothing wrong with the trailer accept that the opening was not 6 ft as suggested.

Juan H.
Clasificación:

I reserved a truck online in Revere, the application told me there was availability but the day before they call me for a new pick up location, which is 5 miles further, meaning 10 extra miles at 1.08 plus taxes. About $12 extra to pay for a non expected relocation. I think in these last minutes changes, you should provide credit for those extra miles I have to pay

NGHI L.
Clasificación:

El cliente no dejó un comentario.

Michael D.
Clasificación:

El cliente no dejó un comentario.

Marc B.
Clasificación:

El cliente no dejó un comentario.

ALEXMI G.
Clasificación:

El cliente no dejó un comentario.

STANLEY N.
Clasificación:

El cliente no dejó un comentario.

Arvind V.
Clasificación:

El cliente no dejó un comentario.

Vladimir R.
Clasificación:

The best customer service, wonderful manager. Thank you very much Bonnie and Carolina.

JEFFREY M.
Clasificación:

The indiduals working their dont explain this properly when your renting a truck

Pedro P. | Overall Experience |
Clasificación:

All the staff were always friendly and helpful! After two years of being a customer I am very pleased with the service at U-Haul Moving and Storage Of Broadway. Thank you so much!!!

Robert H.
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El cliente no dejó un comentario.

Florence B.
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El cliente no dejó un comentario.

ALBIN A.
Clasificación:

Love the recent changes to the pick up process! Using the phone to take pictures of the drivers license etc. makes so much sense.

Sabareesh M.
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El cliente no dejó un comentario.

KETHIA D.
Clasificación:

Nothing, EVERYTHING WAS GREAT!

Denis V.
Clasificación:

Still doing that you do, you are really nice peoples.

Ryan M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paul P.
Clasificación:

There was a dolly in the truck that I did not order. It was taking up valuable room in the vehicle. Would have been great to not have it in the truck.

Christopher L.
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El cliente no dejó un comentario.

Zachary E.
Clasificación:

The staff at this location were great! I really did not enjoy the online experience of getting the rental and returning it. The website did not work correctly for me. I was unable to return my rental through the online website and I never received a receipt.

Arturo L.
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El cliente no dejó un comentario.

enoc M.
Clasificación:

The ladies that work here provide excellent customer service and very helpful. Professional and have a great customer skills. Thank you best experience with uhaul yet!!

qui V.
Clasificación:

El cliente no dejó un comentario.

Nguthangh C.
Clasificación:

Yes

Zeyuan Q.
Clasificación:

I would expect the interior of the trailer be clearer.

ronny C.
Clasificación:

Denisse was so amazing! Very gracious and accommodating. Gave us all the info we needed and helped tweak the reservation in regards to the drop off. She had a great attitude, very upbeat. Made the process less daunting, It was my first move to another state and she gave the process a great start. I loved her!

arthur M.
Clasificación:

Not sure if it was this location or a national dispatcher, but the woman who called and "informed" me I was late picking up the trailer Saturday morning was incorrect and very rude. I had changed the pickup time online and also prepaid online which I did not have to do. If I prepaid so what if I was an hour late? She threatened to cancel my reservation and when I questioned it, claimed I was "yelling" and then hung up on me. Everyone else I dealt with both locally and nationally when I changed the pick up time, were terrific.

Daniel P.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

El cliente no dejó un comentario.

NANCYYANELL B.
Clasificación:

El cliente no dejó un comentario.

Lori G. | Overall Experience |
Clasificación:

This storage unit has the best staff everyone that we came in contact act with was great. The staff is very knowledgeable, pleasant and very helpful I would definitely use this this storage facility again. I would like to also give a special thank you to Manager Bonnie she was wonderful to us and she has trained a staff that does there job correctly and talks very highly of her. Thank you for the great experience.

OLSI A.
Clasificación:

El cliente no dejó un comentario.

Yvon T.
Clasificación:

El cliente no dejó un comentario.

Riley C.
Clasificación:

Picking up the U-Haul took 45-50 minutes. Dropping the U-Haul off took an hour. There really needs to be a more streamlined process of picking up and dropping off the trucks... I was on a time crunch as is and only had the U-Haul for a short period to move my entire house, and didn't appreciate having to wait upwards of 2 hours to pick up and drop off a truck.

Carolyn G. | First Impressions |
Clasificación:

Excellent customer service—making a stressful move that much less stressful with their help and grace!

HOSON C.
Clasificación:

El cliente no dejó un comentario.

Vincent D.
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El cliente no dejó un comentario.

Sal C.
Clasificación:

The first thing you notice when you walk in the office/store is the exceptional cleanliness. This well-stocked store is organized. The 2nd thing you notice is the happy, smiling associates eager to help you immediately. A very welcomed sight rarely seen today. My experience with Brittany, Karoline and Denise was professional and quick..The girls facilitated a seamless transaction during a busy time. Highly recommend...Thanks for all your help

Mike C.
Clasificación:

El cliente no dejó un comentario.

PATRICIA S.
Clasificación:

Rented a van to pick up and transfer a washing machine. Our total round trip was 102 miles. Total cost was $119.00. Didn't compare any other companies so I'm not sure about competitive prices from other companies. Van was in great shape. Had only 2,000 miles on it.

Karen M.
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El cliente no dejó un comentario.

Arika N.
Clasificación:

El cliente no dejó un comentario.

paul s. | First Impressions |
Clasificación:

Thanks for staying open late on Sunday to help me.

Paul S.
Clasificación:

Staff was friendly and stayed open late on a sunday to help me.

Basel F.
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El cliente no dejó un comentario.

Basel F.
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El cliente no dejó un comentario.

Lapin D.
Clasificación:

El cliente no dejó un comentario.

Noe N.
Clasificación:

Manager needs more people to help customers

Kevin K.
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El cliente no dejó un comentario.

Ernesto P.
Clasificación:

El cliente no dejó un comentario.

Marc S. | Overall Experience |
Clasificación:

This was my first experience with a storage facility. From day One the whole team there was excellent!!!! Walked me through every step. When I needed to downsize a bit, Bonnie, put me in to exactly what I needed. I can’t praise them enough there. Awesome facility!

TIM R.
Clasificación:

Bonnie was great!

Jonathan W.
Clasificación:

Denise was wonderful after the uhaul we were supposed to pick up in NY was cancelled on us last minute. She made is feel comfortable and that all pricing should be worked out. When I returned the morning after we returned she worked everything out with her manager and was amazing!

Roberta D. | Overall Experience |
Clasificación:

The staff is amazing always there when needed sent emails keeping you well informed of any changes. I would definitely recommend U- hallrentals Roberta DiMarco

juan g. | Overall Experience |
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El cliente no dejó un comentario.

David K. | Overall Experience |
Clasificación:

staff was great Bonnie is awesome

JOSE D. | Overall Experience |
Clasificación:

You guys have amazing staff members i don’t quiet remember the lady that helped us when we got the storage unit but she was very nice ! Thank you guys !

CAROLINA P. | First Impressions |
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El cliente no dejó un comentario.

Roberto A. | Overall Experience |
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El cliente no dejó un comentario.

Michelle D. | First Impressions |
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El cliente no dejó un comentario.

CRAIG W. | Overall Experience |
Clasificación:

I would like to say that Bonnie the owner of that location was nice personable always had a smile on her face . The U-Haul storage is always clean and neat. And I and also I wanna mention Willy who’s been a long time associate there was one of the nicest people I’ve ever met. I will always do business there

Darius N. | Overall Experience |
Clasificación:

The staff are the example of what we need in our service industry . They are so exceptional 😍 i can't have a word to use describe their excellent service. God bless 🙏 them

JONATHON S. | Online Move In |
Clasificación:

The staff was friendly and helpful, and the storage facility is extremely clean and open. Plus, they have hand-trucks, mattress movers, and pallet jacks available for free use.

Paul G. | Overall Experience |
Clasificación:

This is a fantastic storage facility. The staff was always helpful, it is super clean and they have carts available to help you move your stuff. A+.

Nicole M. | Overall Experience |
Clasificación:

Bonnie was just absolutely amazing so kind and helpful through a very stressful time

kavita s. | First Impressions |
Clasificación:

The website needs to update its hours. Nobody picks up the phone.

Guy B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Paul G. | First Impressions |
Clasificación:

Willie was outstanding. He made sure we knew how to get in to the building after hours and was a super nice person. This facility was so clean and well maintained.

Bette G. | First Impressions |
Clasificación:

The whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.

Florette A. | Overall Experience |
Clasificación:

We thank you for keeping our home items safe while we were storing.

Edmilson G. | Overall Experience |
Clasificación:

It was wonderful be your customer. I recommend for everyone.

Adrienne N. | First Impressions |
Clasificación:

Denise Was a great help

Sherry L. | First Impressions |
Clasificación:

Some of the nicest people I’ve dealt with in along time. Very refreshing!

Madelyn F. | Overall Experience |
Clasificación:

Easy to sign up, flexible & friendly staff, reasonable pricing and storage units, plenty of carts, easy pull-up spaces to load directly into and out of a vehicle, safe & big elevator.

rabah a. | Overall Experience |
Clasificación:

Great service

monica s. | First Impressions |
Clasificación:

The facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.

Jami F. | Overall Experience |
Clasificación:

yes the staff was Friendly

BEN O. | Overall Experience |
Clasificación:

I would highly recommend your facility and your staff. Over the years Bonnie was very helpful and I would recommend your facility due to her professionalism and help. Also, Gerald was very helpful

MARCOS B. | Overall Experience |
Clasificación:

Great place, it is super clean!

vincent D. | Overall Experience |
Clasificación:

The team is very professional and give a very good service. I have been help by an Haïtien guy ( sorry i forgot his name). He is very helpful, professional.

elias r. | First Impressions |
Clasificación:

The ladies were so nice with me and answered all the questions I had.

VINCENT P. | Overall Experience |
Clasificación:

Great facility. Bonnie has done a great job renovating this from a competitor to a first class facility. She and her staff are always helpful, friendly, and upbeat. They made each visit a pleasure.

nick c. | Overall Experience |
Clasificación:

Facility is very clean inside. Staff always very friendly & helpful. Felt very comfortable storing my motorcycle there for the winter (and have used this facility several times in years past as well.

Fiona P. | Overall Experience |
Clasificación:

Both Denise on first visit and Bonnie on second visit were were gracious and knowledgeable. I do have an issue re cost of storage, but it does not affect my positive opinion of the staff and property

Paul R. | Overall Experience |
Clasificación:

Great facility management was very great and helpful

raymond l. | Overall Experience |
Clasificación:

I am safisfied and recommend U HAUL to my friends.

Mike C. | Overall Experience |
Clasificación:

Nice facility, great staff.

ELIZABETH A. | Reservation |
Clasificación:

My experience when dealing with the staff have been exceptional. They are professional, helpful and available to their customers. Clean premises and the store carries a wide variety of products.

Dunia V. | Overall Experience |
Clasificación:

The process from renting a cargo van and a storage unit was very convenient and easy. I was very pleased with the service I received via phone and in person.

Linda H. | Overall Experience |
Clasificación:

Staff made everything smooth sailing

GERALDO C. | Overall Experience |
Clasificación:

I”m very happy for alll staff

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