Customer Reviews for U-Haul Moving & Storage of Bristol

1,479 reviews

2854 W State St   Bristol, TN 37620

(423) 217-4642

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(423) 217-4642

2854 W State St
Bristol, TN 37620

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I tried to drop the trailer after hours. I could not find the bar code to set my location so I left the trailer st the drop off. I am expecting to get reimbursed for 1 day early drop off. I have not been contacted. I put contract in drop box. Chad Murray 276-245-6172

Chad Murray 
Rating:
5.0

Customer did not leave a comment.

Daryl Vaught 
Rating:
5.0

Customer did not leave a comment.

Jim Lawson 
Rating:
5.0

Customer did not leave a comment.

Susan Roberts  |  First Impressions 
Rating:
5.0

This is one of the best facilities I have ever had the pleasure of dealing with. The staff are super friendly and helpful and will work with you if you need them to.

MELINDA MORRIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Whittenberger 
Rating:
4.0

Fix the mobile checkin app

Rick Miller 
Rating:
5.0

Customer did not leave a comment.

Edward Seitter 
Rating:
5.0

Customer did not leave a comment.

Todd Overbeek 
Rating:
5.0

Customer did not leave a comment.

Patricia Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrell Garms  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Zier 
Rating:
5.0

Always excellent service from this location. Quick in and out with clean safe equipment. 5 stars. This is about my fifth visit and I keep coming back.

philip mullan 
Rating:
5.0

Increase early instillation times

Brian Rieck 
Rating:
4.0

I wish there was a keypad by the loading doors you pull into and also that you could do something to be able to extend the length of the motion sensor lights. I love the share room

Kathryn Price  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DONALD MARTIN 
Rating:
5.0

Customer did not leave a comment.

Tony Wix 
Rating:
4.0

Customer did not leave a comment.

Brenda Gregory 
Rating:
5.0

This last visit there was a new young man that helped me I have never seen he was exceptional at assisting me and helping me to get started with a larger unit. I was disappointed and not the first time another employee was outside on their phone. Sometimes they are out there with a girlfriend instead of being inside assisting customers. Does not seem very professional.

TAMMY ROUTH  |  First Impressions 
Rating:
5.0

Very good experience

HAL BIBEE 
Rating:
5.0

I went on line and scheduled a trailer hitch to be installed. I arrived this morning at 8 am and found out I had scheduled for April instead of March. They took care of me anyway with no problems. Great group that is friendly and professional. Thank you again A.D. Frye jr

A.D. Frye jr 
Rating:
4.0

I didn’t use storage unit. I returned lock with truck.

Trampas Wingo  |  Overall Experience 
Rating:
4.0

I bought several items inside the store, however I was charged way more than what the displayed price was. This is not acceptable, and thankfully I caught it by looking at my receipt! The gentleman that helped me was wonderful in taking care of that problem. BUT DO NOT TRY TO TAKE ADVANTAGE OF YOUR CUSTOMERS LIKE THAT!

Reem Alkhateeb 
Rating:
5.0

Customer did not leave a comment.

Dave Spradlin 
Rating:
1.0

I called in advance to let them know I was extremely sick and would try to find someone to return truck and dolly. They charged me another day even though it was just 2 hours late. I called and emailed the store GM asking for assistance and never received a call or reply to email. Blood suckers!!!

jean Keil 
Rating:
5.0

The interior of the truck was very dirty with dog hair on the seats, stains on the door panels where someone had spilled a beverage of some kind. The cup holders and steering wheel were filthy. I was on a time crunch and did not have the time to bring it to the attention of the person that helped me. He was excellent and the experience at this location was extremely pleasant, however.

Phil Pruett 
Rating:
5.0

Service is great..I been using them for over 30 years,when is going to ever be for long term customers to finally get either free storage are half price on equipment??

Darrell Wagner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael craighead 
Rating:
5.0

Nothing

David Vickers 
Rating:
5.0

Customer did not leave a comment.

David Hilliard 
Rating:
4.0

Customer did not leave a comment.

Brian Leveque  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthoy Fulkerson 
Rating:
5.0

Customer did not leave a comment.

michael craighead 
Rating:
4.0

Customer did not leave a comment.

John Boyer 
Rating:
3.0

Customer did not leave a comment.

Jennifer McClelland 
Rating:
5.0

Customer did not leave a comment.

Dana Chopra 
Rating:
3.0

Sometimes you could smell where things had died in other units..

Lanny Kerns  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

john harkins 
Rating:
5.0

Customer did not leave a comment.

Blair Henley  |  Overall Experience 
Rating:
3.0

Not offer trucks that are not road worthy. The truck I was using was wore out and ready to be retired. Cab was filthy and had trash around the seats.

Robert Shuttle 
Rating:
5.0

Customer did not leave a comment.

chris watson  |  Overall Experience 
Rating:
4.0

There were broken glass pieces in the back of the truck. It was not completely swept.

William Stewart 
Rating:
5.0

Customer did not leave a comment.

Robert Burckhardt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Martin 
Rating:
3.0

I have a noise coming from the rear where the hitch was installed. Looks like it is installed right against the exhaust. Hitch is actually touching the exh, causing a humming noise. I have to brit back to ha e it looked at!

Steve Vacca 
Rating:
5.0

I've used this location several times and they are great.

Jim O'Day 
Rating:
5.0

The truck I was driving had an airbag light on which is a saftey issue and the steering was all over the place you had to constantly steer side to side in order to keep the truck tracking straight

Christopher Riness 
Rating:
2.0

I had a tow dolly reserved at the Kingsport for a one way to Edgewater,FL only for them to tell me on the day I was to pick up the rental that the only tow dolly they had wasn't for a one way trip. I had to scramble to try a find a tow dolly on the day I was leaving out of town. I eventually found one about 30 miles from where I was originally supposed to pick up the tow dolly. What the point of making a reservation for something they don't have. What a bunch of BS!!! I would've thought they would at least give me some kind of discount for all the time I lost, but they wouldn't. My advise to people out there making reservations with you Uhal, is to call a day in advance to make sure they have the equipment your supposed to pick up from.

Donald Sample 
Rating:
1.0

We reserved a truck in advance, but during the mobile check in process the truck number that had been assigned to me was not at the current location, which led to a huge delay in the process. Nothing about it was simple or efficient, and I will not be using this location again.

Daniel Adams 
Rating:
4.0

Customer did not leave a comment.

Susan Bush 
Rating:
5.0

First rate storage facility. Clean and environmentally controlled. Price is reasonable considering how nice it is.

Daryl Ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trisha Evans  |  Overall Experience 
Rating:
1.0

The alarm goes off much to often and you have to swipe your card over and over to get it to shut up. There is no time to actually move stuff in or out without the alarm going off! They also refuse to prorate if you leave even 1 day into the next billing cycle. Very rude employees.

Julie Harlan  |  Overall Experience 
Rating:
4.0

Make sure to CLEARLY review the hitch up system and about what you will have to do to take the unit off once you drop off, since that wasn't explained and very nearly caused a MAJOR issue when I went to drop off the trailer!

Gary Burk 
Rating:
5.0

Customer did not leave a comment.

Christopher Arndt 
Rating:
5.0

Customer did not leave a comment.

Rick Seyler 
Rating:
5.0

Customer did not leave a comment.

Teresa Keller 
Rating:
5.0

Secure facility, never had any issues for 2 years. Good location. If I need storage again I'll keep you all in mind.

Paul Fedynsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Doyle 
Rating:
5.0

Customer did not leave a comment.

Shelley Haught 
Rating:
5.0

Customer did not leave a comment.

GEORGE GROSS 
Rating:
4.0

The only reason I marked the facility was not clean was because of the entry door area. The tenants had left unwanted junk and trash in this area from their units and the floor was sticky with a brown substance the last time I was there. Past those doors, the facility was really clean. Maybe it would help to have some sort of bigger trash can close to the front entry doors.

Chris Long  |  Overall Experience 
Rating:
5.0

Excellent return facility.

ROBERT DICKERSON 
Rating:
5.0

Customer did not leave a comment.

DONNA GOODING 
Rating:
5.0

The driver's seat was stuck and could not be moved nearer to the steering wheel or gas pedal. Being short, I was forced to sit on the edge of the seat to reach the gas pedal. I could not buckle my seat belt and drive at the same time.

Liesa Jenkins 
Rating:
5.0

Customer did not leave a comment.

Steven Cooper 
Rating:
5.0

Customer did not leave a comment.

Rhonda Anderson 
Rating:
2.0

I scheduled my rental with the intent of checking in using my mobile phone. To do this, I needed to scan the bar code at the location. There was no bar code so I had to go in to check in. I was told the bar code sign had fallen down. When I returned the rental, I was unable to check out because the bar code still had not been replaced. The location was closed early due to weather. I called the general manager and was told it would be handled when the location reopened. As of now, I’ve yet to receive a final receipt or anything acknowledging my return of the vehicle.

Craig Widner 
Rating:
5.0

The man inside the store is very polite and helpful.

Linda Windey  |  Online Move In 
Rating:
5.0

Very friendly and helpful staff.

Carl Metcalf  |  Overall Experience 
Rating:
4.0

We were serviced well. An unexpected situation occurred when pre-reserved equipment was not available at pick-up; however, the staff worked immediately and effectively to get what was needed from a nearby provider on the day of our scheduled pick-up. Great service!

Rodney Larson 
Rating:
5.0

The gentleman who assisted me with my pickup was very kind and helpful, I appreciate his help.

Alexis Lawson 
Rating:
5.0

The staff was so friendly and helpful.

DELORES WATKINS  |  Overall Experience 
Rating:
5.0

I just needed a local rental for a few hours and the whole process was very easy.

Orlando Sanders 
Rating:
5.0

The truck was not clean when I picked it up but no issues otherwise.

Aida Sultanovic 
Rating:
5.0

Thanks for all

PAUL PHILLIPS  |  Overall Experience 
Rating:
5.0

Keep up the good work Thanks

GEORGE GROSS 
Rating:
1.0

I could get no help and wasted 2 months worth of storage.

Lisa Steele Lester  |  Overall Experience 
Rating:
5.0

Great Service and equipment.

rick dunham 
Rating:
2.0

Customer did not leave a comment.

Theresa Bolle  |  Overall Experience 
Rating:
5.0

Great manager at this site. Always a great attitude.

John Barr 
Rating:
5.0

We loved using the drive-in bay to unload while it was raining/snowing

MATTHEW BURKE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dock hunt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clyde Remmo 
Rating:
1.0

Overcharged for 173 miles had to file a complaint. Asked them to simply check the gps beacon. This is fraudulent and worst experience ever with a company I have used for decades.

Peter Miller 
Rating:
5.0

Service counter was faster and easier than mobile checkin.

Todd Overbeek 
Rating:
5.0

Need to consider pro-rating monthly rent if closing out a unit prior to the renewal period.

William Darling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Hylton 
Rating:
5.0

N/A

Seth Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelby Dixon 
Rating:
5.0

all good

Landa McCrady 
Rating:
5.0

Customer did not leave a comment.

Richard Barker 
Rating:
5.0

Customer did not leave a comment.

zoe moore 
Rating:
5.0

Customer did not leave a comment.

Barry Harless  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Metcalf  |  First Impressions 
Rating:
4.0

I am 73 and this place is the most expensive one I have ever used. Late fees ridiculous! Many other places now to use.

LARRY LITTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Harless 
Rating:
5.0

Customer did not leave a comment.

Mykel Moody 
Rating:
5.0

Customer did not leave a comment.

Todd Mahnken 
Rating:
4.0

Customer did not leave a comment.

Jamal Ghammashi 
Rating:
5.0

Customer did not leave a comment.

Drew Kairot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Lone 
Rating:
4.0

Customer did not leave a comment.

Gregory Smith 
Rating:
2.0

Customer did not leave a comment.

Ashley Hatfield 
Rating:
5.0

Customer did not leave a comment.

Joseph Stratton 
Rating:
5.0

Customer did not leave a comment.

RONNIE COOK 
Rating:
3.0

Customer service rep had a bad attitude when picking up the truck. Truck also had trash in the cab upon pickup.

Michael Pruitt 
Rating:
4.0

Great employee at this location. Friendly ,fast service.

fred stone 
Rating:
5.0

The guys who work here are friendly and knowledgeable. Everything with our move in and out went smoothly. Only thing that could make it better would be a loading dock that lines up with the height of a truck or van for loading and onloading heavy items. Come to think of it, they may have and we just didn't see it. I really liked that they have a room for people to leave furniture or items they no longer want or need so you can "shop" and take something you need. Love to see a good recycle/reuse in operation. That is very cool perk at this location.

ADIENA DOCTOR  |  Overall Experience 
Rating:
1.0

The first truck had a check engine light and over 150,000 miles, the next two trucks would not stand and finally the fourth truck worked. The truck that is assigned to be rented should be checked before the customer arrives. Staff was very rude as well.

John Lewis 
Rating:
5.0

Superb

Glenn Griffith 
Rating:
5.0

The car hauler trailer was an excellent piece of equipment. A real pleasure to have used. pulled great in a pouring down rain the entire trip. would return to U-haul again to rent another. Thanks

Robert Allen 
Rating:
4.0

Customer did not leave a comment.

JACOB SMITH  |  Overall Experience 
Rating:
3.0

I wouldn’t say the truck was dirty but it wasn’t as clean as I would have liked. The drivers door does not seal. Maybe had been put I a bind at some time….. whistling wind and road noise were bad. But over all it got the job done and I appreciate the use of it!

Karen Trent 
Rating:
4.0

When you rent a customer a truck, don't call them the day before they need it that you have rented it to someone else.

Steven Johnson 
Rating:
5.0

Pickup was a breeze and drop off took minutes. I was very pleased with my experience and will rent from this location again!

Matthew Dockery 
Rating:
3.0

Customer did not leave a comment.

Rachel Martinis 
Rating:
5.0

Customer did not leave a comment.

Ronald Read 
Rating:
5.0

Customer did not leave a comment.

Ronald Read 
Rating:
2.0

There was trash in the van (beer can, food wrapping, etc). There was no agent around when I returned the van. I had to search for an agent to turn in the vehicle. There was also another customer who had been waiting about ten minutes for service when I got there.

Danny Webb 
Rating:
5.0

Friendly staff that works there. New hitch looks great

David Bateman 
Rating:
2.0

They never have any of the cheaper smaller options "available " even though the parking lot is full. Uhual I drove had a busted window, was filthy inside, and started shaking like CRAZY at 35 mph. Brakes were squeaky. I was genuinely afraid for my life. I drove less than 15 miles. Gas gauge didn't move and yet I was charged an extra almost 30 for "gas". I needed a pickup truck to move sheetrock and ended up paying almost 100 for a dangerous dirty box truck.

Lillianna Mourning 
Rating:
1.0

the only thing not clean/maintained was the back bathroom. everything else was great. i struggled with paying my bill due to recent hard times and I was so graciously allowed to move my belongings instead of these wonderful guys auctioning my things. iI am so grateful and thankful for the understanding of my situation and allowing me the opportunity to keep my belongings. thank you so much. this is a really great faculty!

nicole lane  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick Seyler 
Rating:
4.0

Very easy and quick to drop off.

Perry Parmly 
Rating:
4.0

Staff went above and beyond to assist me. Young man took me to my unit and assisted me with the lock.

Faye Arnett  |  First Impressions 
Rating:
4.0

The inside of the Uhaul was so sticky. It looked and felt like soda had been spilt on the seats and the cup holders. I asked the man who helped me get the Uhaul checked in if the lock on the back of the Uhual had a key, that way I could lock up my items. I noticed many of the Uhaul's had locks on them. The man said that the lock attached to the back of the Uhaul did not belong to Uhaul and that he did not have a key for it. He told me to go get a bike lock to lock up my items. I proceeded to purchase a new lock to lock up my items and, in doing so, noticed that the lock still attached to the Uhaul was indeed Uhaul property and even had the "Uhaul" insignia stamped into the metal. I would have preferred if the man was just honest with me and had just told me that the company had lost the key to the lock vs. lying and saying the lock wasn't Uhaul property and was left there by someone else. Maybe he truly didn't know. It would be great if the Uhaul store could sell locks. I had to drive a good distance to find a store that sold locks.

Annamarie Buchanan 
Rating:
5.0

Excellent customer service! Helped me with my trailer lights.

William Hannah 
Rating:
5.0

Staff was a great help. Thank you.

CONNIE FOX 
Rating:
5.0

nothing.

Linda Welch 
Rating:
5.0

Gas tank full

william ranson 
Rating:
3.0

The vehicle engine ran roughly. Steering wandered greatly. Would not be suitable for long distances. Luckily, I only used it locally ( <20 miles). Driver side rearview mirror made it difficult to see without nearly having to have window down to be able to stick my head over far enough.

Jesse Smith 
Rating:
5.0

Customer did not leave a comment.

Mac Brannon 
Rating:
5.0

Customer did not leave a comment.

Alicia Owens  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samuel Huffine  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margaret Huguenin 
Rating:
5.0

They have it together and can talk to a real person

Ronny Henderson 
Rating:
5.0

Customer did not leave a comment.

Allison Rutan 
Rating:
4.0

Customer did not leave a comment.

Charlotte Boardwine  |  First Impressions 
Rating:
5.0

I initially rented a smaller unit because "I don't have that much stuff." Reality appeared about a week later and I needed to upsize. The U-Haul agents were "out of this world" helpful and kind! I have only good things to say about my entire experience with them. *** My initial voyage around the gutted out KMART store was not scenic at all. Brand new partitions lined from wall to wall. Clean, dry, well-lit building. I could NOT find my cubicle! Luckily, the nice cleaning lady informed me I was in the "Do it Yourself" section and I needed to explore the "Toys" section to find my spot. I knew exactly where to go. Away I went! Past the "Kitchen Korner," a 90 degree turn by "One Hour Photo" then a stroll through "Lay-a-Way" and VOILA....I FOUND MY SPOT! Happy I was to release my baggage! The best feeling ever! THANK-YOU U-HAUL! I was delighted with my experience!

Christine Macglashan  |  Overall Experience 
Rating:
4.0

Initially had issues with billing/ auto pay.

Randy Coleman  |  Overall Experience 
Rating:
4.0

The only item/ difficulty was the lay out signage was just on the bays… it was difficult to find my unit.

CHRIS MCCONNELL  |  First Impressions 
Rating:
1.0

I had my guns stolen from opening in ceiling, inside storage unit. The employees didn’t want to call police . I will never use uhaul for any of my needs! Inside job

ROGER BARNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIM LEONARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGEY ANDREYEV  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JASON NORRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie Stanley  |  Overall Experience 
Rating:
5.0

Staff was very helpful, easy to book online and able to set up by automatic payment is a plus, this helps so much being stationed and living overseas and having my items near my family.

Patricia Shelton  |  First Impressions 
Rating:
5.0

Great experience

Karen Jenkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelsea Hoffmeister  |  First Impressions 
Rating:
5.0

Thank You... it's difficult enough moving spare of the moment and everything to push forward void of stress is amazing, comforting and the staff was so accommodating.

Cheri Sukeforth  |  First Impressions 
Rating:
5.0

Staff was very helpful with us. We really wish there was a service to move our things to a bigger unit, and have the U-Haul employees move it for us. We literally get 1 1/2 days a week off and work 12 1/2 hours a day five days a week so it’s difficult for us. We also have more things to be stored. 423-278-4002 we work third so a message or text will be great if we don’t answer.

amy rash  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROSEMARY BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey Stinchcomb  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JENNIFER GILBERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter Statzer  |  Overall Experience 
Rating:
5.0

Everyone was very helpful, I couldn’t have gotten my gun safe off the truck without help from your employee.

Bob Harentame  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Blindt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Martin  |  First Impressions 
Rating:
4.0

Storage area space on the far left side of building was dirty. Dead bugs and needed to be swept and mopped. Notified the guys at the front desk. They provided excellent customer service.

SHARON ENNIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria Fields  |  Overall Experience 
Rating:
5.0

They were super nice and went over and above.

Francis Belcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYSON MILLIGAN  |  First Impressions 
Rating:
4.0

It was a good experience. Just what I needed when I needed storage.

Cathy Maiden  |  Overall Experience 
Rating:
5.0

Thank you guys!

Crystal Puckett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VELDA GUIDRY  |  Overall Experience 
Rating:
5.0

U-haul storage in Bristol, TN is a great place to keep your stuff. You can access your things any time in their climate controlled area. IT is safe, well lit and everything anyone could want in a storage facility.

Paul Fisher  |  Overall Experience 
Rating:
5.0

Very helpful

JOE CORRIE JENKINS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VELDA GUIDRY  |  First Impressions 
Rating:
5.0

Everything went smooth from moving in to moving out. Everyone that we came in contact were very helpful

TERESA RATLIFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Allison  |  Overall Experience 
Rating:
5.0

Wanted to give a thank you again to Keith Holland.. he set me right up with exactly what I need,ed fast, very nice and respectful man.the experience made me feel like they're is still hope for humanity still yet.mr.holland I wish we all could be just a little like you.thank you.( P.s a little bit of advice to the owner of u haul I would reacamend a raise in pay for mr.holland)3 people I told about my experience are going to store with u haul . Timothy Campbell

Tim Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy Howard  |  Overall Experience 
Rating:
2.0

No lock was in the unit as stated by the online check in. Also not a very good looks when there’s roaches just as you walk into the facility. Then to top it off, you have a long term customer stating that they were getting their stuff out of their unit as fast as they could backside the facility was disgusting and the had a water leak right next to their unit.

Kara Garrett  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sandra Warthen  |  Overall Experience 
Rating:
5.0

The guys are absolutely amazing and they actually care to make sure your taken care of.

Kerra Waldenmyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Geiger  |  Overall Experience 
Rating:
2.0

Never would fix lock hasp on unit even after calling several times emailing everything

Rick Orton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica Osborne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bethany Riffe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard Jessee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Denham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

teresa thomas  |  Overall Experience 
Rating:
5.0

I moved out of my storage on March 8th I thank each of you for your help

carolyn burks  |  Overall Experience 
Rating:
5.0

The people who have been of help were all outstanding in service and attitude. Good people all, thank you for outstanding experience.

Miguel Diaz  |  Overall Experience 
Rating:
5.0

Best U-haul/storage experience in our long distance move! Great facility. Better staff!

Anita Kapelewski  |  Overall Experience 
Rating:
5.0

The guys in store are absolutely amazing. They were friendly and knowledgeable about everything.

Kerra Waldenmyer  |  First Impressions 
Rating:
1.0

When I paid my bill and tried to get my stuff there was a lock other than the one I had used I was not allowed to cut it and take my stuff now you are trying to make me pay more storage with no guarantee I can even get it so basically you stole my property I'm looking into court proceedings but I work out of state

David Harmon  |  Overall Experience 
Rating:
5.0

I know I will need you again when I relocate, so see ya then. Thanks again and Y'all take care.

Sondra Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blair Henley  |  First Impressions 
Rating:
4.0

The staff solved a complex issue I had in an effective and timely manner. Well done.

Harry Cannon  |  First Impressions 
Rating:
4.0

fExcellent facility. I gave only four stars because I considered the rental rates to be slightly higher than most competitors.

Joseph Harrison  |  Overall Experience 
Rating:
5.0

Noah and the entire staff working 2/18 & 2/19 were great to work with. I'm glad to know that I get an entire month free to store my belongings and just because they were so pleasant I feel a sense of ease about my things and continuing month to month rental after the trial ends!!!! Very satisfied how quickly they were able to help me out with equipment rental plus storage on such a short notice because I lost my reservation number. They made a very stressful situation for my fiance and I alot better thanks to their kindness and willingness to help us. Will highly recommend to everyone!

Brittney McGlamery  |  First Impressions 
Rating:
5.0

Everyone was very kind and pleasant

audra zagorski  |  First Impressions 
Rating:
3.0

Usually always fit my needs

Lou Otis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo Roman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Harr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise Ervin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna Cato  |  First Impressions 
Rating:
5.0

Facility is new,, clean and well maintained. This is the second time that we hav e used this facility and I would highly recommend it

Normand Terault  |  First Impressions 
Rating:
5.0

Amber, the associate who signed me up was helpful, friendly and and explained everything about the process so simply that even someone like ME could understand. She is definitely an asset to the company.

Bart Horton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Earnest Holt  |  Overall Experience 
Rating:
2.0

The bathrooms were always dirty wout waste paper. They over charged me on uhaul truck rental

claude parsons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Snowden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa brown  |  Overall Experience 
Rating:
5.0

Getting everything setup & going was extremely easy! The staff were very helpful with instructions to access the unit, how to get there, which entrance would be easiest. We also had to make an adjustment, and the staff took care of the problem no sweat! I'm very pleased and would recommend this option to anyone needing some storage.

Christopher Hager  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shea Keys  |  First Impressions 
Rating:
5.0

Absolutely the best experience at this facility for storage rental. The staff was extremely helpful and went above expectations on my storage needs. On a separate note, the recommendation by uhaul for a third party to offload my items, was a disaster. The worst experience. It was over a year ago. I did find a new company to load up all the goods to my new home, and clear out the Uhaul storage. I found a company in Elizabethton TN called Bennett Movers. They were also absolutely the best movers. They treated my personal items as theirs. It was the most enjoyable move experience.

Marshall Duane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita Sheadrick  |  Overall Experience 
Rating:
5.0

I highly recommend this facility. It's clean and secure, the hours are convenient, and the staff is very helpful. Plus, the vast majority of the storage units are in a climate-controlled building, which is well worth the slightly higher monthly fee,

Larry Thomas  |  Overall Experience 
Rating:
5.0

Every person I interacted with at this location was absolutely great!! They were friendly, helpful and treated me like they knew me! Thanks for everything ya’ll!!

Valerie Kirk  |  Overall Experience 
Rating:
3.0

They left one of my storage units locked with a tag. I did not need it but I could not use it if I had needed it.

James Patterson  |  First Impressions 
Rating:
5.0

I didn't have my lock in the unit when I got there. But the front desk give me one the the next time I went in the office. No problem

CHRISTINA COLBERT  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Darryl Barrett  |  First Impressions 
Rating:
3.0

Often times there wasn’t staff available. We moved out and couldn’t find anyone to tell. When I called it just rang then got connected to a service desk. She said I have to tell them in person. We were an hour away ! I asked why she couldn’t just tell them herself. You need better software

Kerrie Craig  |  Overall Experience 
Rating:
2.0

I would give this area a much higher rating if the loading/unloading garage areas were available, they have everyone walking from the main entrance and placing people in storage units all the way at the end of the building I'd rather not have to do more hard work after I've already been moving all day. So I was dissatisfied with the fact they won't let you use the garage bays for unloading, also when i tried to disarm my unit at the main entrance it let me but then it kept denying me access to get in the door. Luckily there was still someone on site that could put her numbers in and hold the door open long enough for me to get in but even she couldnt tell me why it was denying me access to the door but letting me check in and out. 24 hour access would be nice as well.

Corey Wallace  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Patricia Hutchens  |  Overall Experience 
Rating:
4.0

I'm still a customer overall it's a great place. The only thing I wasn't happy with was being charged for some one else's unit. Still waiting for my refund. And still have to fight with my back since the improper payment for the unit made my account overdraft in the middle of a move.

Jay Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

antia plaster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn Champion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Biggs  |  First Impressions 
Rating:
5.0

I didn't ask to take a survey you asked me to take a survey. When soliciting someone for assistance of any kind it should be on the person's terms that you are soliciting from. So if I choose not to answer any of the questions above it should be taken at face value and I should not have to complete a survey in its entirety. Any information that I choose to give you should be good enough. Your customer service lacks because of these types of demands that you're placing on consumers. A customer feels that their boundaries are not being respected because when given opportunities to answer certain questions should they choose not to answer them but forcing them to complete a survey you're not building proper trust and relationships with your customers by doing so. Naturally this will probably fall on deaf ears and toss into a pile somewhere to which it will not be taken to heart and thus the brand loyalty and trust continue to decline.

Patrick Manning  |  First Impressions 
Rating:
5.0

Professional friendly staff who were knowledgeable and helpful through the entire process.

Brenda Purnell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Jessee  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Valerie Kirk  |  First Impressions 
Rating:
5.0

Joel and his Team were friendly, courteous, and knowledgeable. A pleasure to work with. I've used them about 6 times in the last 2 months and every time was a pleasure.

Gary MAHER  |  Overall Experience 
Rating:
5.0

A man named Gyles waiting on me during the paper work He was indeed a pleasure to work with him. He is a n asset to the uhaul family. I am in a wheelchair and he was very helpful in getting my account set up. Thanks for a great job

Marylin Osborne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerrie Craig  |  First Impressions 
Rating:
5.0

Had no problems. I would rent from you all again if needed

Alisha Ketron  |  Overall Experience 
Rating:
3.0

trailer was dirty ! trash & grass ... i asked it be cleaned was promised it would be he removed 1 piece of trash *I cleaned the grass out when I dropped it off in Fla UHAULin general is a PITA ! TOO MANY E MAILS ... SURVEYS ... ETC ***DONT BUY THEIR INS.*** THEIR OWN *INS CO. REPWEST WILL DENY ANY CLAIM W/ ANY CHANCE TO HAVE IT REVIEWED !

Lou Otis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Ashley  |  First Impressions 
Rating:
1.0

I never had, not even one roach in my house and I go to check my storage unit and now my things are infested with roaches. This facility is clearly doing nothing for cleanliness and infestation. Also, I have access codes but every time I access my unit, alarms go off and I am unclear as to why this is?

Moriah May  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Geraldine Barbour  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY BRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeffery Chalfa  |  First Impressions 
Rating:
5.0

Joel is a pleasure to work with. The transition was simple.

Gary MAHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Osborne  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristie Rush  |  Overall Experience 
Rating:
1.0

When I first tried to get my unit there was nobody there that knew how to rent me the unit at 10am. After I got my stuff out after a month I had roaches all in my clothes. Bad service and not clean.

TRAVISAUSTIN FIELDS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William Brewer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Larsen  |  Overall Experience 
Rating:
3.0

The security system card reader for the entrance to my area of storage was not working well and I could not access directly requiring assistance from the office. The card would read in the office but not at the door. Also, I reserved a 10 X 20 unit online but when I got there they said they did not even HAVE 10 X 20 units. The do have 10 X 15 but none were available so I had to rent two 10 X 10 units.

Sandra Warthen  |  First Impressions 
Rating:
5.0

The gentleman Giles that's very nice I worked with me through every issue that I had I would definitely recommend U-Haul to anyone as long as he is working along with Mark and Sean also they all went above and beyond to make sure that my needs were taking care of

Saprina Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Meade  |  First Impressions 
Rating:
4.0

I had no problems but there was another woman that kept setting off the alarm while I was inside. There was also some sort of box that said “poison” in the unit I was renting. Hope you do not have a rodent problem.

Chris Long  |  First Impressions 
Rating:
1.0

I selected Uhaul storage solely because of the first month free. when arriving at the Bristol location, they had no record of my online check in and then they charged me for the first month. This is deceiving marketing and fraudulent. Website says first month is free with one way truck or trailer rental. I will not be staying more than this month.

Connor Fanks  |  Online Move In 
Rating:
5.0

Great prices on units and shipping supplies. They also provide flat dollies to move your things inside. Highly recommend.

Sharon Mumpower  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa thomas  |  First Impressions 
Rating:
5.0

I like because the storage building are on the inside. She was very helpful. Thank you

Donna Cato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Camper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristie Rush  |  First Impressions 
Rating:
4.0

Need more carts on hand

caleb shepard  |  First Impressions 
Rating:
1.0

The staff lies, no one is on the same page, I got treated like an inconvenience, and they are money-motivated. They do not care as long as they get their money.

Jacob Tizzard  |  Overall Experience 
Rating:
5.0

Great service, great location

Kent Palmer  |  Overall Experience 
Rating:
5.0

Everyone one from Florida to Virginia was very nice, helpful and made this whole process so much easier for me. There was a little snag but it was taken care of without a problem. Thank you so much,

Kristine VanWart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Blake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Gomez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie king  |  First Impressions 
Rating:
5.0

The staff members here were more than helpful. You guys are great! Im glad I chose UHaul for my storage needs. Thanks for going above and beyond!

stephanie king  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA SNEAD  |  Overall Experience 
Rating:
5.0

Arrived at the building for the first time, the automatic doors opened and I walked right in. Went to my unit, opened the door and activated the alarm. Instructions need to emphasize "FOLLOW THESE STEPS OR ELSE" for a better first-time move-in experience. The alarm works great!

Jared Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAMELA CAMPBELL  |  First Impressions 
Rating:
5.0

U haul has great deal

larry garrett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william grove  |  Overall Experience 
Rating:
5.0

There was a slight mixup with my contract. Joel and his team made it right. Even gifted me with a FREE month and a FREE lock. Thanks UHaul!

Christopher Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Prince  |  First Impressions 
Rating:
4.0

Don’t know who the lady behind the desk is or what her title is, but she completely ignored me. I stood there for at least ten minutes before the two younger guys called me over to their desk. There was a mistake with my reservations but the manager Joel made it right.

Christopher Walker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy Sexton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Casey  |  First Impressions 
Rating:
4.0

Easy and great location. Prior to my move in I found broken glass in the unit

Brenda Bennett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cathy walsh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO PIZARRO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Davis  |  First Impressions 
Rating:
5.0

The older gentleman that met me in the parking lot and hung with me throughout the process was excellent? The younger worker at the desk was fast asleep when we approached the desk and had to be woken by the gentleman helping me. The younger man was also very slow in processing requests. He also could not find the size we needed and we settled for a smaller one. When we went to unload, we noticed an empty one of the size we needed. The older gentleman then took over our order as the other man was with a customer. He found the one we had seen was empty and confirmed it was open and rented it to us.

Kevin Downs  |  First Impressions 
Rating:
3.0

No one explained the access card to us so we have been locked out of the storage unit! This was our first time using a Uhaul storage so had no idea we’d get locked out. Staff could have explained it instead of just handing me the card with no instructions. Access hours are suppose to be 24hrs but access stops at 10pm. Not happy about that either

BRANDY HOLT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooke Burwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Callie Sampson  |  First Impressions 
Rating:
4.0

Very helpful friendly staff

Diane Wyant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Carlson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNMICHEAL MEADE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally Joe Lawhorne  |  First Impressions 
Rating:
5.0

Most convenient way to move I've ever experienced.

Chance Eastridge  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joel Gross  |  Online Move In 
Rating:
3.0

Only issue i had was with insects! Came out with roaches! Notified them several times throughout the months of storage that hallways and units had roaches.

Susan Worley  |  Overall Experience 
Rating:
3.0

The power door has been broken for months and hasn’t been repaired

Nona Sutherland  |  Overall Experience 
Rating:
2.0

The employees are great and do anything to make moving and storing easier. The facility itself had trash at the doors and hallway. Had a urine smell. Bathroom dirty.

Michelle Lee  |  First Impressions 
Rating:
5.0

No problems whatsoever.

TERRY BOWLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Daniel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Daniel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Allison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry J Brown  |  First Impressions 
Rating:
5.0

I have never had a sale person make me feel so comfortable he was caring as well i would send everyone i know to this location

Tiffany Samsun  |  First Impressions 
Rating:
3.0

Units are expensive for the area. Automatic doors at front entrance need repairs.

Andrew fish  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Don Goddard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Hoffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Labrecque  |  Overall Experience 
Rating:
5.0

The staff was very helpful working with me to make sure I was taken care of.

Chris Rector  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie Johnson  |  Overall Experience 
Rating:
5.0

Great staff and helpful

Richard Boyle  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stephen McDonald  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KIM CABLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Nowiski  |  Overall Experience 
Rating:
2.0

I moved out a while ago and it took them calling more than 4 times to say my payment was due and me responding with I have told you guys I moved out, for them to finally close my storage unit a month later. There was even mold found on some of my stuff and I had to throw it out and get it replaced even though they have air conditioning. Will not be using this location again :)

Gwendolyn Haag  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim Arena  |  First Impressions 
Rating:
2.0

Moved out August 30, 2021, unable to cancel storage online on my account the option was grayed out. Could not get anyone at the facility itself to answer the phone, when they did answer the phone they hung up on us without saying a word. In addition I called they hundred number for U-Haul and spoke to a tech they told me oh well you’ll just need to go in there, first that wasn’t what I was told when I got to the building I was told I could cancel online or via telephone second I have Covid I can’t just go in there. In addition it show me owing for September and for October, I moved out August 30 oh nothing. It took nine days before I received my cancellation receipt, the customer service with U-Haul is terrible.

Angela Rosenblaum  |  Overall Experience 
Rating:
1.0

This location was poorly ran. It was unstaffed hours after it opened. The unit was not closed out 10 days after move out. Very poor experienc

Dawnn Tackett  |  Overall Experience 
Rating:
5.0

I was a ball of nerves. I'm being evicted . I'm a widow at age 62 and someone thought I was dealing drugs. HOWEVER I FEED THE HOMELESS FROM MY KITCHEN JUST A FEW. BUT I THANK GOD 1 MORE MOUTH WONT BE HUNGRY TONIGHT. SO BE IT I CAN SLEEP IN MY CAR WITH 2 PUPPIES. IM BLESSED....

Emma Rollins  |  First Impressions 
Rating:
5.0

Great location with wonderful U-Haul employees make this experience perfect!

Paul Fisher  |  First Impressions 
Rating:
4.0

I do feel like I was charged unfairly for gas but still wasn't outrageously priced. Will use again...soon actually 😂

Sara Light  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Pierson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie Cheatham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donald jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mickael Foust Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Harrison  |  First Impressions 
Rating:
2.0

The storage was fine but billing then trying to rectify was and still is a nightmare. Over charged by $265, drove 1hr 2x to get credit Could not do it, then attempted 2 credits 1st for 104.95. Wrote it for 10,495!!!!! Then to rectify charged me 10,495. Due to this my cc co had to reduce available credit. The CHARGE HIT IMMEDIATELY BUT NOT THE CREDIT!!!! Upset disgusted least how I feel

Pamela Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sondra Smith  |  Overall Experience 
Rating:
5.0

Amazing staff

Tristan Allen  |  First Impressions 
Rating:
5.0

The employee s were more than helpful. I will always rent from U - Haul and now one else.

edie corbo  |  Overall Experience 
Rating:
1.0

I moved out of the storage unit on the 19th of the month, I paid for the full month on the 15th and was not reimbursed for the balance of the month, the rent should have been pro rated for the month, I had my rent set up on auto payment and for 9 months my rent was paid on time. This is not the way to treat good customers, I also rented several trucks and trailers from this location. I don't believe I will use them again in the future

DANIEL SIEDEL  |  Overall Experience 
Rating:
5.0

Easy access to facility and storage units. Wide corridors and great climate control (restroom available inside complex :)

Hector Beltran  |  Online Move In 
Rating:
5.0

I'm very well pleased

April Daugherty  |  First Impressions 
Rating:
5.0

Dale was extremely helpful and quick in response to my needs on short notice. He was very kind and was an expert at his job.

ALICIA CREMAR  |  Overall Experience 
Rating:
5.0

Joel Thomas is the one who took care of me he done a outstanding job!

Taylor Tuemler  |  Overall Experience 
Rating:
1.0

I called and asked about getting help to unload my truck before arriving to drop off my U-Haul truck and was told no one could help. When I arrived there was 4 people hanging out behind the desk just chatting amongst themselves.

Jaime Treto  |  First Impressions 
Rating:
5.0

Great service! They keep their word-1st month free!! Highly recommend!!

Terry Snyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ossama Riaz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica Osborne  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tamara Parkey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregory Osborne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Blindt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deborah Rowlett  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

John Henderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma Harrison  |  Overall Experience 
Rating:
5.0

Everyone was professional & very friendly. Just what we needed after a long & arduous trip complete with road closures & unexpected delays. Even though their systems were down when we arrived, they went above & beyond to accommodate us in spite of the mistakes made by the Denver U-HAUL we'd left from.

VALERIE FREEMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beverly Chapman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beverly Chapman  |  First Impressions 
Rating:
5.0

Very nice storage facility

Jeffery Meade  |  First Impressions 
Rating:
5.0

I received high quality service from the staff right from the start.

Mitchell Rios  |  First Impressions 
Rating:
4.0

Please tell the customer up front they have to have a lock. Think about equipping some units with a rod for hanging clothes.

thomas luchini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nona Sutherland  |  Overall Experience 
Rating:
5.0

The facility is climate controlled. You back your vehicle into a secure 2 bay area and use a keycard to open the doors to the facility. Once inside you find carts for your use, as well as security beyond what you would expect. If someone tries to open your unit without first scanning your keycard to gain entry an alarm sounds and security is alerted. UHaul seems to have this storage thing covered!

KIMBERLYJOY BALLARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHARAINE MCNEW  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

John Moore  |  Overall Experience 
Rating:
5.0

Courteous and professional staff that actually made the experience enjoyable!

Normand Terault  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Behling  |  Overall Experience 
Rating:
5.0

Very friendly experience! Thank you

Rose Mobley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA BERNIER  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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