Customer did not leave a comment.Kenneth H. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Bristol Plaza
Bristol, PA 19007
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ajiha P. | First Impressions
Customer did not leave a comment.Fabrizzo J.
You guys are Johnny on the spot. U-haul came through for me same a rental. Life savers. Thank you. Better than I expected.REGINALD C.
Customer did not leave a comment.MICHELE S. | First Impressions
Great location and staff were very friendly! Super customer service ðŸ'ŒCYNTHIA R.
Customer did not leave a comment.CYNTHIA G.
I would like to have been told everything up front. When went to checkout was told couldn't check out till I went back and took pictures of the empty unit, nobody stated that to me when I did the initial setup. It was just an inconvenience to have to drive back and forth to take pictures of the unit then have to drive all the way back to finally be able to checkout.Alyha K. | Overall Experience
After 3 years been very happy with uhaulWilliam L. | First Impressions
Customer did not leave a comment.Emmanuel H. | Overall Experience
Quick and easy using the online process.Brian N.
I originally scheduled my rental for pickup at Horsham, PA. On Easton Road. Whwn I went to pickup my truck that morning, they told they had none available. This was after I scheduled it a week in advance, stop by once to confirm, and called once before my pickup date. The people there did not care at all that there was no truck available for me. It seemed they gave the rental away, did not notify me. I was left with all my help, plans for the move destroyed because of the timing. I had to go to the Bristol, PA location to get a rental. I will never trust, or recommend UHAUL to anyone.NICHOLAS P.
Tryck had issues, I did not get the moving blankets I asked for, the truck did not have a ramp. Employees were nice and did thier jobsJOEL S.
Customer did not leave a comment.WILFREDO G.
Rental went perfect no issuesGEORGE P.
Customer did not leave a comment.joanne V. | Overall Experience
You have a very professional professional and courteous staff staff I was very happy with them keep up the good jobMelinda W. | Overall Experience
Customer did not leave a comment.SCOTT S.
None everyone was greatDEBRA S.
Customer did not leave a comment.carla f. | Overall Experience
Customer did not leave a comment.Nesha M.
Quick and easy to rent here!stanley K.
Customer did not leave a comment.POONAMBEN G.
Customer did not leave a comment.YAHAIRA B.
LUCY WAS AWESOME!ROBERT H.
Customer did not leave a comment.Kimberly M. | Overall Experience
Customer did not leave a comment.WILLIAM L.
Had my things there for over a year, I never had any problems! My mom left my units unlocked on an accident and housekeeping saw and reported it right away so I was able to properly lock my unit. Definitely would use again!!!!JAMIE L. | Overall Experience
Customer did not leave a comment.WILLIAM N. | Overall Experience
Customer did not leave a comment.Arthur J. | Overall Experience
Customer did not leave a comment.Audrey C. | Overall Experience
No improvement needed!! Great service!!!!!FRED I.
Bryon was amazing!ALEX B.
Customer did not leave a comment.ALAN R.
It's bittersweet as everyone during the rental process was beyond nice and courteous. However after turning in the vehicle I was on the phone 3 times after with uhaul answering the same questions over and over again. Lady on the phone was super rude and kept talking over me acting as If she was above her jobs duties. Then later because of this interaction I had with a lady that should not be let around people, I get 2 extra charges added onto my bill and automatically drafted from my account. Still waiting to hear back from uhaul regarding the charges but received a few emails saying to rate my experience. So uhaul in store employees were super great and would love to rent from them again, just hopefully the bitter lady in the phone won't be involved next timeMitchell D.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.JUAN S.
Great service and kind employee.Joanne P.
Customer did not leave a comment.EMILY F.
Customer did not leave a comment.JOSEPH T.
It seems that people are living in some of the storage units. That was a little disconcerting, however I understand that folks need shelter.Kevin B. | Overall Experience
Everything went well!GEORGE N.
Customer did not leave a comment.DOUGLAS S.
I originally reserved a trailer at the Leviittown location. I show up and they dont have my reservation and I had to go to a second location and be inconvenienced.CRAIG A.
Fast efficient service all the supplies needed,clean trucksALBERT B.
Customer did not leave a comment.Chaster R.
Staff was very helpful and friendlyWADE S.
Customer did not leave a comment.Albert B.
Customer did not leave a comment.Morgan K.
Great experience picking up and returning. No Mechanical problems with truck and know key problem was told to me before I got into it. Thanks will returnRUSSELL M.
Customer relationship excellentAKIN C.
Customer did not leave a comment.GLENN P.
Customer did not leave a comment.Samantha C. | Overall Experience
The staff was friendly, the storage facility was bright and clean but we did not feel safe at all moving in. There were several suspicious looking men hanging around the storage building who obviously did not belong there. YOU REALLY NEED TO HIRE ARMED SECURITY GAURDS. The police responded to your staff's call and asked them to leave but when we dropped off the truck, there were more people sleeping(?) in cars in the back area and homeless people wandering thoughout the lot. This is not a safe place and we will be moving our stuff ad soon as we possibly can.Amandalyn M. | First Impressions
You get a refund of some sort if you don't use you whole month especially when you have 20 days left on the month and you are done with itROBERT H.
Customer did not leave a comment.KYLE U.
The associate was amazing - very helpful and quickROBERTO C.
All the employees, management was excellent and always helpful and caring.. I can't say enough to complement!! Thank you!!Joel R. | Overall Experience
Only 1 person on duty Saturday morning when we picked up - had to wait about 15 minutes. Person on duty was nice. The return process was great and went fast. The guy on duty was great!Michael R.
Online rental was great but when getting there it was not had to go in for help. And in truck power windows would help thank youEDWARD P.
Customer did not leave a comment.TERRENCE C.
Katie and her team are outstanding. They are responsive, engaging and overall a pleasure to work with. Thanks to the whole team at Bristol.Jay T. | Overall Experience
A very good experienceMelinda W. | First Impressions
Il m à fait savoir quelque chose qui m à fais fâché et je n étais pas contentYAO SERGE TEKI E. | First Impressions
Customer did not leave a comment.FRANK M.
The truck was not available when scheduled (other renter was late in returniing it). Amount on "hold" was actually taken from my account right away.WAYNE G.
There are drugs being sold on it of the back of the facility and people living in the storage bins. As I clean out my unit there were people strun threw out some sleeping some doing drugs even someone having sex right in the storage bin next to mine..Gina C. | Overall Experience
Provide your staff with some onboarding that gives them a set of protocols to walk through with customers. They are not very courteous either.MARIA V.
Customer did not leave a comment.OMER E.
The pickup process was perfect. The return process was little long. The young man was not knowledgeable of the computer system and had difficulties. It was about a 20 minute wait time. With more training he'll be perfect. He is a nice young man. There was another associate on duty but she was busy assisting another client. I would definitely rent from this location again.CHRISTINE J.
Pleasant and kind. Very helpful in getting us on our way.Thomas C.
Customer did not leave a comment.THOMAS M.
Clean and Modern Uhaul facility.JOSEPH H.
Always great customers service, they go above and beyond for their customers love bristol u haul on Durham thanks to Kady Miss Lucy Jake Michael jeff and the new guy forgot his name, amazing group.Darlington K.
Customer did not leave a comment.Francis M. | Overall Experience
Extremely clean, neat, and the employees where so very helpfulNoreen T.
Agent went out of her way to help meKENNETH V.
5 star experience! Staff was helpful and knowledgeable.OKSANA K.
My overall experience was fantastic. I use this location all the time.Justin G.
Customer did not leave a comment.Paige B. | Overall Experience
The associate tried to charge me twice for the vehicle transport and didn't look at the contract to see that I had already paid for it.Breanna B.
This entire experience was awful. My box was late and no one could give me a reason why. U-Haul kept passing responsibility on to the local moving delivery company, who in turn blamed U-Haul. It ended up costing more than U-Haul originally told me it would and arranged a service I did not ask for, but canceling the moving help would have meant cancelling the entire order. I couldn't speak to any person in customer service who could help me. This was frustrating and expensive and I will not be using U-Haul again.TRACY E.
Customer did not leave a comment.DEBORAH H.
Customer did not leave a comment.MARIE H.
Customer did not leave a comment.JOSHUA A.
Customer did not leave a comment.julia H.
Customer did not leave a comment.GIOVANNI A.
Receive the wrong size truck from what requestedSAMUEL W.
Customer did not leave a comment.Antonio D. | Overall Experience
Lucy is great very helpfulJOHN B.
It is the 1st time I used this location and will not go back. It was a 4 hr. rental (5pm - 9pm). The contract had the correct prices when I rented. I was told to just drop the key in the drop box when I returned and she would process it in the morning when they opened. I returned at 7pm and was walking to the drop box to put the key in it. The U-Haul lady was talking to someone by the door and said she would take the key. The next morning I received a bill with an extra $20 for a afterhours check-in. If I had know of the hidden billing I would have adjusted my rental so it was returned before closing. Also, I normally rental from a different site. When I did the rental I was on that site but later when I looks at the text with the rental info, it was at this site. That also added over an hour onto my rental where as I could have been back before they closed. Not happy with U-Haul.ROBERT C.
I made a reservation like three days before pick up time they did not have the van there didn't even know about it so they sended me to a different location 15 minutes away.When I return the van there was a discrepancy in the miles lucky me I took a picture when I picked up the van and also one when I returned ...the miles in the contract did not match with the picture at picked up time ....ended up paying extra mileage and also the gas meter it was higher when I returned the van than the one I picked up got charge for this tooVINCENTE C.
Great experience, pain freeKEITH G.
Customer did not leave a comment.JOZNEL L.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.PETER L.
Customer did not leave a comment.TIERA H.
Customer did not leave a comment.MARYANN C.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.John M.
Truck had a weird smell and did not run well at all. Staff was awesome got me in and out but the price was entirely too much for what I got. The truck didn't even go over 35 mph. I've rented from here before and never had to deal with it but this time was not good.ROBERT L.
This location is much better than the nearby Langhorne location. Much cleaner facility with more staff and a better selection of vehicles for rent. There was a problematic customer that caused an excessive backup of the line which was my only complaint about this location. Our cargo van that we rented had a full tank of gas and was clean. It suited our needs perfectly. We will be using the Bristol location for our needs in the future.MICHAEL P.
They were very nice, fast and helpful.JONATHAN B.
Customer did not leave a comment.LILLIAN K.
Our reservation from a month ago was Moved to a new time and a new location without telling us. So we got stuck with 2 10 foot trucks instead of our Desired 26 foot. So now I had to pay double the mileage, gas, tolls and basic fees all because you guys screwed up and have away our truck without notifying us.. I SHOULD BE REFUNDED FOR 1 of the 10 foot truck costs due to your negligence.IAN L.
Was charged more than originally quoted. Eventhough I replaced the gas and had it back a few hours later. Also didn't drive the previously stated miles. I said 15-20 miles. Associate charged me for 20 miles and I only drove 15. I was quoted $39 but looked at my debit charge and I was charged $58. I wasn't even given an explanation as to why. I got back to the location a half hour before closing to find the door locked n three guys out front smoking weed and said the guy working wasn't there but they would let him kno I stopped by. Then I saw him walk out of the door next to uhaul as I was leaving. I would recommend people not to use this location and be weary of shady business practices such as this uhaul and the characters they hireCHRISTOPHER S.
The gentleman named Jacob was outstanding. We were dealing with an emergency and on highway and he went out of his way to assist us and to expedite finding equipment for us. Thank You. Tom BahelTHOMAS B.
The location was fine, but the people before me never returned the truck so I had to drive an extra two and a half hours for my truck. You shouldn't use the word guaranteed if it isn't!!!!PAUL I.
Customer did not leave a comment.YURI S.
Customer did not leave a comment.JAVIER N. | Overall Experience
NaLarry P. | First Impressions
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.Robert M. | Overall Experience
Customer did not leave a comment.Steven B.
My only concern was the lack of motivation of your representative. Thru the phone the ladies that helped me sounded very nice and helpful. Then when I arrive the 3 guys working where â€œbahâ€ with their service. Plus I got charged for gas when I even put more that they provided me. They said I needed to talk with the owner because they didn't know how to fix it. Not really the best experienceâ€¦ The car was dirty but new so it wasn't that bad. Hope this review can help for the best. Hope as well the owner can respond my email about the wrong gas charge.BEATRIZ B.
Customer did not leave a comment.CHANG K.
Todo muy bienAntonio D. | First Impressions
Customer did not leave a comment.JAVIER N.
ONLY DETRACTOR WAS MY ORDER WASN'T READY WHEN I ARRIVED! i ORDERED IT THE DAY BEFORE. i DON'T KNOW WHAT TIME i ORDERED, BUT THAT COULD HAE EXPLAINED THE REASON MY ORDER APPEARED TO BE A SURPRISEThomas D.
The truck I rented was pretty beat up. The steering was misaligned and the service tire monitor system light was lit. The staff was great. Polite and helpful, but the site needs at least one more employee because there is a wait. Not fair to them as they are busting it but can't keep up.CHRISTOPHER G.
Your workers need more knowledge of how things operate and where the Ubox can goJerome M.
Luann was great very helpful. If needed will be back at Bristol locationSCOTT P.
The entire process (as long as actual people were involved) was wonderful. The U-Haul website user experience was awful...and I'm being kind. Whoever designed it clearly has no idea how to provide consistent....or any...information. I needed to contact support either online via Facebook or call the origin and destination U-Haul locations for information. If the website contained accurate information, perhaps you could let the U-Haul employees attend to more important things.Joseph H.
Customer did not leave a comment.CHRISTOPHER B.
The mirror on the driver side kept going down couldn't see the traffic the brakes were not that good and steering wheel was kind of loose and l told him that he should take it out of Service cuz is not save to be driving it but he didn't careEUGENIO F.
I reserved a uhaul on line. They did have a the size truck on the lot. I had to go to a different uhaul to get a truck. Why have online reservations at all if there is no guarantee there will be the truck available. Then I left something on the passenger seat. The guy who checked in the truck didn't see it. It wasn't until I looked everywhere at home that I thought it may be in truck. Crappy service.CAROL K.
Customer did not leave a comment.KENNETH D.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.CHARLES P. | First Impressions
This was my first time renting a storage unit. I reserved my unit online, and the online tools were very helpful for determining the correct size for me. When I went in person to the office, the staff was friendly and very helpful. I was very impressed at how clean and well-lit the storage buildings are. My unit was spotless. The security of the property is excellent. I feel very safe there. I am very happy I chose U-Haul for my storage unitSarah M. | First Impressions
Very clean, well maintained and secure storage location. Fantastic facility.Antony O. | First Impressions
Jake was great and so helpful 100% would recommend this facilityStephanie f. | First Impressions
Customer did not leave a comment.Thomas C. | First Impressions
Clean and secure, well maintained facility. I would highly recommend your storage facility to everyone.TOM D. | First Impressions
Customer did not leave a comment.William W. | First Impressions
Customer did not leave a comment.ruth m. | First Impressions
To start, I had a very poor experience starting with the S. 20th street Uhaul location in South Philadelphia about 2weeks ago. Customer service is very difficult to get through. On hold very lengthy times until I got a prompt to leave my # for a call back which was very helpful. I called Saturday early evening. I spoke with a customer service representative to extend my rental truck another evening. When I was talking to the representative, she was having a conversation with someone in her background. Obviously, she was working at home. She never updated the records to change the rental to the Bristol Durham Rd location or to extend the rental another day? Never taken care of.. Very sad customer service!! Mark at the Bristol Durham Rd. Was very exceptional and caring regarding my rental needs on Friday evening, I was in a last minute dismay.. When returning the recently truck to the Bristol Durham location, I was able to meet Mark in person. I wished to personally thank him for his professionalism and helping me.. Amazing works there. I would hope someone from corporate to contact me regarding my concerns and discomfort regarding the other situations. That was not exceptable.. Thank you.. Joel M. Rachlin 267-726-9838Joel R. | First Impressions
The staff made my experience so easy.Audrey C. | First Impressions
The gentleman that helped me seamed aggravated and mad I was there and when asked any questions he was very short and had an attitude when answering about any larger units outsideSean T. | First Impressions
Customer did not leave a comment.delores a. | First Impressions
I had reserved 2 furniture dollies. They had none. I had also reserved a 15 ft truck. They called me the day before my reservation to inform me that they might not have a 15 ft truck available, and asked me if I would take a 10 ft truck instead. I told them no, because I needed a 15 ft truck. Thankfully they had a 15 ft available when I went to pick it up. Otherwise I would not have been able to move all my mom's stuff who had just passed away from Covid. The 15 ft truck was packed to the door. That really upset me. They indicated in a text that I had made a "Last minute reservation," which was untrue. I had made my reservation a week before. While I was at the same location later that evening putting my mother's stuff in the storage bin I had also rented from them, I stepped on a long yellow metal horizontal pole they had that is intended to keep the dollies from going into the parking lot. It had been raining and it was wet. I stepped on it not thinking about it with items in my hands, and fell face first onto the concrete a step below. It shook me up. I couldn't get up for a few minutes. It hurt really bad. I bled from my face. I now have a black eye with scrapes all over my face. I also have two severely bruised knees that also bled. The yellow metal beam should have rough grips on them. They should not be so slippery. There was also orange cones blocking off part of the entrance to the storage bins with tape on them blocking part of the entrance, which was why I took the route I did, and ended up falling and really severely injured. I did not go to the hospital however because I was on a time limit. I had to have all of my mom's belongings out of her apt before the next day, or I definitely would have. The fall I took is on their security cameras I'm sure.Amy N. | First Impressions
I was satisfied with the first month free storage.Joshua L. | First Impressions
Customer did not leave a comment.Matthew C. | First Impressions
All was greatJennifer B. | First Impressions
Customer did not leave a comment.Stacie F. | First Impressions
AwesomeLuis O. | First Impressions
The first time I came to excess my unit the door wouldn't open. My card was denied. I tried 3 times but no luck so I went home frustrated. Little did I know that you had to scan both boxes on either side of the door. Not sure if I was told , or if I simply forgot. But now I know.Alma C. | First Impressions
Customer did not leave a comment.Kelly S. | Online Move In
Customer did not leave a comment.JAVIER N. | First Impressions
Customer did not leave a comment.Renee S. | First Impressions
Very nice customer service, thank you.STEPHANIE T. | First Impressions
The staff was very helpful. The truck was a great help for me. I'm a senior and it was easy to drive. The ramp to the building was perfect and Kaitlin mapped out where the storage unit was located and I didn't get lost. Thank you.Evelyn P. | First Impressions
Customer did not leave a comment.Samtha T. | Online Move In
Customer did not leave a comment.Kevin K. | First Impressions
This location has got to be one of the nicest storage facilities I have ever visited. The entire facility feels like it is brand-new and well maintained. The indoor parking for the storage unit is a nice plus. The climate controlled zone was nice and cool even on a hot summer day. Katie was extremely helpful during the move-in process and made sure everything was in order with my automatic payments. I would definitely recommend this site to a friend!Benjamin W. | First Impressions
I was told I could access my stuff 24 hours a day. This is not true. My unit will not let me access early morning.Rowland W. | First Impressions
Employee, Mr. Vincent Brown, was especially helpful with my transaction despite computer problems the store seemed to be having. He's very pleasant and didn't hesitate to answer all of my questions thoroughly, patiently and respectfully, even going so far as to walk over to the security cameras to point things out to me. Very helpful.Francis M. | First Impressions
This storage facility is a first class facility and the staff were very helpful.Robert M. | First Impressions
CUSTOMER SVC WAS VERY PLEASANT AND I WOULD RECOMMEND ANY OF MY FAMILY AND FRIENDS TO STORAGE WITH YOU.amanda m. | First Impressions
Excellent service from Mike! Wonderful to work with. You won't be disappointed.Kelly C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!