I was told if I go over my due date I'll be charger. Yet I was called nd rushed back to return the truck. Shouldn't have to be rushed if I am still gonna end pay to go over my due date.Zaryab J.
Customer Reviews for U-Haul Moving & Storage of Bristol Plaza
Bristol, PA 19007
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joseph D. | Overall Experience
Absolutely recommend this location 100%. Lady at front desk was incredibly nice and helpful. I was in and out quickly and the pickup I rented was clean and I'm great conditionCATHERINE C.
El cliente no dejó un comentario.anita r. | First Impressions
El cliente no dejó un comentario.Natalie B. | First Impressions
El cliente no dejó un comentario.Donavon S. | Overall Experience
If I moved again I most deff will use the ubox againMartin K.
Pleasant customer help at the deskSusanne C.
Stop overbooking. It is an inconvenience which is not compensated monetarily.Gervasse T.
Should be shown the truck your taking out not just handed the keys and told to confirm the milage and gas match whats on your contract No tab on the dolly was charged for it being used takes up space in the truck that can be used for more cargoJOHN D.
El cliente no dejó un comentario.jeff W.
El cliente no dejó un comentario.Mohamad J.
El cliente no dejó un comentario.rosa M.
Confirm the EXACT size of the trailer they are renting. I rented a 6x12 trailer with a ramp to move a trike motorcycle. Afer arriving at the pickup location for this trike, (140miles away) I learned that the trailer did have the 6X12 foor space, however, the opening to access the 6x12 area through the ramp, was only 5 foot wide. Totally wasted day, 280 miles and half a tank of fuel. When I returned the trailer to the Bristol U-Haul location, I explained my disappointment in the misleading size that is prominently shown on the trailer. After explaining why I was not able to use this trailer, thus wasting my day, the young male (name unknown) sarcastically replied, "Well you should have read the specs on the web page more thoroughly" Risking losing my $hit on this clown, I got in my truck and drove away.Brian S.
Employees were great very knowledgeable and helpfulGerard G.
El cliente no dejó un comentario.Charles H.
Great customer service.Kelvin L.
El cliente no dejó un comentario.Terry R.
El cliente no dejó un comentario.Aaron F.
El cliente no dejó un comentario.John Z. | First Impressions
El cliente no dejó un comentario.RICHARD T.
El cliente no dejó un comentario.SHAUNA L. | Overall Experience
Katie and crew are the bestRICHARD N.
Has cap was impossible to get off. Truck was choppy while driving. I've driven multiple box of all different sizes but not that driven like this one.MARK V.
El cliente no dejó un comentario.Durell H.
El cliente no dejó un comentario.vincent L. | Overall Experience
When i tried to switch ownership because i moved out of state, no one was able to assist me. I've called the customer service line and they sent me to the call the store. When i called the store they sent me back to customer service. I even emailed the store manager and never got a response. Very unprofessional and you need to find a better way to assist with the change of ownership for people that have moved out of state.NINA L. | Overall Experience
El cliente no dejó un comentario.William B.
No improvement necessaryLaurie K.
Was given incorrect information twiceSamantha S.
El cliente no dejó un comentario.Heather R. | Overall Experience
El cliente no dejó un comentario.Rebecca W. | First Impressions
All goodJames E.
El cliente no dejó un comentario.Conor Q. | First Impressions
El cliente no dejó un comentario.Brittney J.
Friendly staff, great equipment, great experienceChristian K.
El cliente no dejó un comentario.Akiva S.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.MICHAEL I.
Excellent customer serviceJon-William P.
El cliente no dejó un comentario.Christina B.
We lost our place. Had to move out of state. We sorry we couldn't keep up with the rent. We lost so much being homeless for 6 months. I couldn't get my stuff and they made every attempt to allow us to get it. They are the greatest people there. They watch me struggle with it and helped as much as they could. Right to the very end. Thank to the most wonderful staff there. If I could come get my stuff I would. But I can't sadly. I know if I did they give me time to get it.amanda L. | Overall Experience
El cliente no dejó un comentario.Martin R.
El cliente no dejó un comentario.Karen Y. | First Impressions
The office staff was wonderful. Would definitely use them again.Lynne K.
Very very clean facility and employees always helpful !Natalie O. | Overall Experience
El cliente no dejó un comentario.ed P.
El cliente no dejó un comentario.Donna L.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.cherina M.
El cliente no dejó un comentario.Donna L.
Remove extra locks/bolts from boxes so customer can access their box easily.Rebecca W.
Try to keep up with there maintenance on the equipment I know it's hard when renting equipment to people they don't take care of it other then that I had i wonderful experience with this store the best one yet looking forward to renting from this store again.Eugene P.
Katty is very understanding polite and respectful, she always looking to help as much as she can.Jerry Nelson V. | Overall Experience
Just felt like the gas gauge was brokenWilliam A.
Staff was very helpful and made my experience as quick and easy as possible. I will, and have already, recommend this location in the future as well as return myself when I need to rent a trailer or truck.Joseph M.
El cliente no dejó un comentario.Gary P.
El cliente no dejó un comentario.BORIS R.
Really good experience. Greeted when walking through the door. Quick to pull up my reservation and get me all checked in. Even faster when dropping back off. Always have a good experience with uhaul stores and this is a great oneMichael C.
I gave my Email address to rent the van. I thought you were a professional company. I can not believe the amount of junk emails I have received in the past 24 hours! You were the only company that got my email address as of late. Please remove my email address from your system. The counter person at the location was a great help he did above and beyond to make the whole trans action great. But I have to be honest using my email address is very in professional. I know that it is most likely writing in the paperwork that you made me sign and you are covered for giving out my address. However I think it should have been made clear to me at the time of the rental that you would be giving my email address to third parties. I will pass all this information on to my attorney. I am not happy at all. If I continue to receive the junk mail I will seek legal damagesBen B.
El cliente no dejó un comentario.Eric M.
Wow great serviceJake H.
El cliente no dejó un comentario.German B.
El cliente no dejó un comentario.Edward D.
Lucy was excellent ! And very helpful.SARYS P. | First Impressions
El cliente no dejó un comentario.LAUREL C.
I had my reservation changed twice once while I was waiting at the store and so picking up my vehicle at 6 AM I thought till 7 AM when the place opened upKevin L.
Make sure your pod and Can lock we had to Unload and reload because it did not work it would not lock and we had do that in the rainMerlande J.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Cassandra W. | First Impressions
El cliente no dejó un comentario.Andrea C.
El cliente no dejó un comentario.DORIS F.
El cliente no dejó un comentario.JOHN M. | First Impressions
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Joseph M. | Online Move In
El cliente no dejó un comentario.Bob W.
El cliente no dejó un comentario.Glenda M. | Online Move In
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Beatrix E.
Excellent customer service and very helpful.Suryakant P.
El cliente no dejó un comentario.Grace B.
El cliente no dejó un comentario.Timothy D.
El cliente no dejó un comentario.Wei Z.
El cliente no dejó un comentario.Nick V.
Large, clean area. Plenty of parking. I was in and out quickly. Nice placeAndrew L.
Both pickup and drop off were easy. Good job all around!Terrence G.
El cliente no dejó un comentario.Christopher S.
Excellent and hard-working staff. Really did a great job of catering to my needs.Mark C.
I like itrogelio M.
Was over charged 450 because I lost key although vehicle was on premise after 2 days charged me for 8 days will never use service or recommend everMatthew D.
El cliente no dejó un comentario.Jacques J.
This location is far and away the best U-Haul location that I've used and all of the employees have been very helpful and have gone out of their way in helping me.Patrick Q.
El cliente no dejó un comentario.Joseph K.
El cliente no dejó un comentario.CARLOS V.
El cliente no dejó un comentario.Jason C.
The day I was moving out the large door was locked before 7:00pm, even though I told the guy I was moving out, so I had to take everything out by the side door. He told me to call at 7am the next day I was on hold for an hour and still got general customer service. I was told the wait time was 15 minutes.Sonya R. | Overall Experience
El cliente no dejó un comentario.Regina T. | Overall Experience
El cliente no dejó un comentario.tim s. | First Impressions
El cliente no dejó un comentario.Sonya R.
El cliente no dejó un comentario.JEAN V. | First Impressions
Amazing customer service! The employees were very busy, but made sure I was all set with my rental before moving on to the next customer. Shout out to the great team at Bristol!Mark C.
Everything was exceptional! Thank youLINDA M.
El cliente no dejó un comentario.john C.
El cliente no dejó un comentario.DAVID N.
El cliente no dejó un comentario.Randol B.
I was scheduled to pick up my van at 8am on Sunday, 6/26. When I reserved the van, the UHaul website said I would be able to pick up the van with just my cell phone and no employees needed to be at the location upon pick up. When my husband and I arrived, the UHaul website was freezing up, and when I was finally able to log in, a notice kept popping up that said I needed to wait for an employee to arrive at 9am. We got up early just to pick up this van, only to have to wait an hour in the UHaul parking lot to wait for an employee to arrive. Ridiculous. This should have been communicated to us prior to our arrival. UHaul should not treat their customers like our time doesn't matter.Caroline L.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.Cebastien G.
Everything worked out fine .Richard W.
I really did not have any issue starting from the on-line reservation thru to the drop-off. Your representative at the location of pick-up was very helpful, the truck was clean and well maintained and I would use U-Haul at this location again if neededAlan M.
Great experience overall.Victor D.
El cliente no dejó un comentario.Baciya O. | Overall Experience
Change gas mpg rating from 10 to 7 1/2 mpg.David G.
AwesomeFRANCIS T. | Overall Experience
I did the rental online thru mobile app and thought it worked fine. Easy instructions to follow and was in and out quickly. return was even simpler.Ronald M.
$1.49 per mile is very high. Too muchâ€¦I wasn't too happy with it.Sean T.
El cliente no dejó un comentario.CRAIG N.
I always had a great experience at this location. The staff should be recognized for their professionalism and their quick attention to any concerns I had. The Manager Kate and Assistant Manager Lucy are the best! No matter what concerns or issues I've ever had they were quick to handle them. You have a great team at that location and they should be recognized for their "above and beyond" work ethics. Especially during these trying times when people are struggling across the board. I would for sure recommend this location. Sincerely, DawnDawn T. | Overall Experience
Make it more affordableJohn K.
Everything was perfect! The van was clean and well maintained and the staff was very efficient. Would highly recommend this location.Barbara S.
Service was excellent! The vehicle was new, the process was simple with easy online reservations and pickup/dropoff. There was an issue with locating the correct vehicle, but it was handled quickly and the staff was very helpful! ¡Gracias!Jennifer A.
Customer service was horrible !!!!!I I had to wait over a hour on hold for someone to answer the phone!! Once the person answered she was very nice and helpful but to sit on hold for over a hour was unacceptable. I was given a number and told to just call before I dropped it off was not expecting drop off to take 1 1/2 hours!!Laneeke N.
thank you for everythingCharles S.
El cliente no dejó un comentario.joseph D.
El cliente no dejó un comentario.MADALYNN A.
El cliente no dejó un comentario.Matthew C. | Overall Experience
El cliente no dejó un comentario.MARSHA M. | Overall Experience
El cliente no dejó un comentario.Frederick W. | Online Move In
El cliente no dejó un comentario.justin c. | First Impressions
There was mice droppings everywhereLATONDA S. | Overall Experience
El cliente no dejó un comentario.rachana p. | Overall Experience
El cliente no dejó un comentario.Kenneth S. | Overall Experience
Jake & Lucy were Awesome. Facility was clean.Sonya M. | First Impressions
El cliente no dejó un comentario.Catherine C. | First Impressions
El cliente no dejó un comentario.Rod B. | First Impressions
El cliente no dejó un comentario.Joel C. | Overall Experience
Since I am of the older generation, it would have been helpful to receive more detailed instruction on: 1) when swiping entry card use sliding door to enter since the physical door remains locked ( i didn't see the sliding door open 2)loading dollies are hard to find and not by the entry area 3)you should also swipe your card as you leave which ?? Locks out your unit. OVERALL it was great and staff very helpful…..Kathleen G. | First Impressions
El cliente no dejó un comentario.Edward G. | Overall Experience
El cliente no dejó un comentario.Diane H. | Overall Experience
El cliente no dejó un comentario.Mark B. | First Impressions
El cliente no dejó un comentario.Connie K. | Overall Experience
I was told the manager would call me regarding the charge on the bill and I never heard back. I am still waitingLois L. | Overall Experience
Very helpful and polite as soon as I walked into the facility. There was a new younger man working, his name was Erick. Good worker. Wants to learn, not scared to get his hands dirty... manager was down to earth, seemed like she knew what she was talking about. So far, so good!!robert k. | First Impressions
El cliente no dejó un comentario.DEBRA B. | First Impressions
The staff over the phone and in person were extremely nice and helpful.Luba H. | First Impressions
El cliente no dejó un comentario.Kisha T. | Overall Experience
El cliente no dejó un comentario.charles b. | First Impressions
Each representative that I have had the pleasure of meeting, whether in person or by phone we're courteous and helpful.Patricia T. | First Impressions
El cliente no dejó un comentario.Jawana S. | First Impressions
Always friendly and helpful staff who handled any questions or issues quickly. I would highly recommend this facility a d would not hesitate to use them again. Only issue is not having enough carts to use.Judith H. | Overall Experience
El cliente no dejó un comentario.ROBERT L. | First Impressions
Okay so farBilly N. | First Impressions
El cliente no dejó un comentario.Theresa J. | First Impressions
El cliente no dejó un comentario.Thomas C. | Overall Experience
El cliente no dejó un comentario.William W. | Overall Experience
El cliente no dejó un comentario.Kenneth H. | Overall Experience
El cliente no dejó un comentario.Ajiha P. | First Impressions
El cliente no dejó un comentario.MICHELE S. | First Impressions
I would like to have been told everything up front. When went to checkout was told couldn't check out till I went back and took pictures of the empty unit, nobody stated that to me when I did the initial setup. It was just an inconvenience to have to drive back and forth to take pictures of the unit then have to drive all the way back to finally be able to checkout.Alyha K. | Overall Experience
After 3 years been very happy with uhaulWilliam L. | First Impressions
El cliente no dejó un comentario.Emmanuel H. | Overall Experience
El cliente no dejó un comentario.joanne V. | Overall Experience
You have a very professional professional and courteous staff staff I was very happy with them keep up the good jobMelinda W. | Overall Experience
El cliente no dejó un comentario.carla f. | Overall Experience
El cliente no dejó un comentario.Kimberly M. | Overall Experience
Had my things there for over a year, I never had any problems! My mom left my units unlocked on an accident and housekeeping saw and reported it right away so I was able to properly lock my unit. Definitely would use again!!!!JAMIE L. | Overall Experience
El cliente no dejó un comentario.WILLIAM N. | Overall Experience
El cliente no dejó un comentario.Arthur J. | Overall Experience
El cliente no dejó un comentario.Audrey C. | Overall Experience
It seems that people are living in some of the storage units. That was a little disconcerting, however I understand that folks need shelter.Kevin B. | Overall Experience
El cliente no dejó un comentario.Samantha C. | Overall Experience
The staff was friendly, the storage facility was bright and clean but we did not feel safe at all moving in. There were several suspicious looking men hanging around the storage building who obviously did not belong there. YOU REALLY NEED TO HIRE ARMED SECURITY GAURDS. The police responded to your staff's call and asked them to leave but when we dropped off the truck, there were more people sleeping(?) in cars in the back area and homeless people wandering thoughout the lot. This is not a safe place and we will be moving our stuff ad soon as we possibly can.Amandalyn M. | First Impressions
All the employees, management was excellent and always helpful and caring.. I can't say enough to complement!! Thank you!!Joel R. | Overall Experience
Katie and her team are outstanding. They are responsive, engaging and overall a pleasure to work with. Thanks to the whole team at Bristol.Jay T. | Overall Experience
A very good experienceMelinda W. | First Impressions
Il m à fait savoir quelque chose qui m à fais fâché et je n étais pas contentYAO SERGE TEKI E. | First Impressions
There are drugs being sold on it of the back of the facility and people living in the storage bins. As I clean out my unit there were people strun threw out some sleeping some doing drugs even someone having sex right in the storage bin next to mine..Gina C. | Overall Experience
El cliente no dejó un comentario.Francis M. | Overall Experience
El cliente no dejó un comentario.Paige B. | Overall Experience
El cliente no dejó un comentario.Antonio D. | Overall Experience
El cliente no dejó un comentario.JAVIER N. | Overall Experience
NaLarry P. | First Impressions
El cliente no dejó un comentario.Robert M. | Overall Experience
Todo muy bienAntonio D. | First Impressions
Nice place.thomas m. | Overall Experience
Never had a problem staff was very polite and helpful at all times i hope I never need a storage but if I do I will surely store at this site thank youSandy W. | Overall Experience
El cliente no dejó un comentario.Arthur E. | Overall Experience
El cliente no dejó un comentario.CHARLES P. | First Impressions
This was my first time renting a storage unit. I reserved my unit online, and the online tools were very helpful for determining the correct size for me. When I went in person to the office, the staff was friendly and very helpful. I was very impressed at how clean and well-lit the storage buildings are. My unit was spotless. The security of the property is excellent. I feel very safe there. I am very happy I chose U-Haul for my storage unitSarah M. | First Impressions
El cliente no dejó un comentario.MARGARET K. | Overall Experience
The storage area was very clean and well lite. The bathroom spotless. The loading area provided easy access for loading and unloading. U-haul even provides platform trucks to transport items back and forth. Thank you U-haul.GLENN A. | Overall Experience
Very clean, well maintained and secure storage location. Fantastic facility.Antony O. | First Impressions
Jake was great and so helpful 100% would recommend this facilityStephanie f. | First Impressions
Staff is friendly and helpful. I have had storage units with other companies. Uhaul made my experience as easy as possible. The climate control is amazing , along with all the carts available to use. The available bathroom was a plus. I really liked and appreciated the re-use section. Over all an excellent experience. If I ever need another storage unit I will go to Uhaul.Ronette G. | Overall Experience
El cliente no dejó un comentario.Marie K. | Overall Experience
El cliente no dejó un comentario.daryl b. | Overall Experience
It doesn't matter if I called or stopped in everyone was polite, helpful & professional no matter what the time was. Customer service has always been on point & I've always felt my needs were as important to them as it was too me. There is one associate whose name I remember bc he helped me at least 3 diff times & his customer service has made me want to only go through that store for truck & or storage rental. GraciasTAMMIE C. | Overall Experience
El cliente no dejó un comentario.Thomas C. | First Impressions
Clean and secure, well maintained facility. I would highly recommend your storage facility to everyone.TOM D. | First Impressions
El cliente no dejó un comentario.Anthony T. | Overall Experience
El cliente no dejó un comentario.William W. | First Impressions
El cliente no dejó un comentario.Miguel R. | Overall Experience
El cliente no dejó un comentario.ruth m. | First Impressions
To start, I had a very poor experience starting with the S. 20th street Uhaul location in South Philadelphia about 2weeks ago. Customer service is very difficult to get through. On hold very lengthy times until I got a prompt to leave my # for a call back which was very helpful. I called Saturday early evening. I spoke with a customer service representative to extend my rental truck another evening. When I was talking to the representative, she was having a conversation with someone in her background. Obviously, she was working at home. She never updated the records to change the rental to the Bristol Durham Rd location or to extend the rental another day? Never taken care of.. Very sad customer service!! Mark at the Bristol Durham Rd. Was very exceptional and caring regarding my rental needs on Friday evening, I was in a last minute dismay.. When returning the recently truck to the Bristol Durham location, I was able to meet Mark in person. I wished to personally thank him for his professionalism and helping me.. Amazing works there. I would hope someone from corporate to contact me regarding my concerns and discomfort regarding the other situations. That was not exceptable.. Thank you.. Joel M. Rachlin 267-726-9838Joel R. | First Impressions
El cliente no dejó un comentario.GLENN A. | First Impressions
El cliente no dejó un comentario.DANIEL S. | Overall Experience
The staff made my experience so easy.Audrey C. | First Impressions
The gentleman that helped me seamed aggravated and mad I was there and when asked any questions he was very short and had an attitude when answering about any larger units outsideSean T. | First Impressions
Could use a few more carts to move the furniture inside but overall Excellent! KenKenneth A. | Overall Experience
El cliente no dejó un comentario.delores a. | First Impressions
I had reserved 2 furniture dollies. They had none. I had also reserved a 15 ft truck. They called me the day before my reservation to inform me that they might not have a 15 ft truck available, and asked me if I would take a 10 ft truck instead. I told them no, because I needed a 15 ft truck. Thankfully they had a 15 ft available when I went to pick it up. Otherwise I would not have been able to move all my mom's stuff who had just passed away from Covid. The 15 ft truck was packed to the door. That really upset me. They indicated in a text that I had made a "Last minute reservation," which was untrue. I had made my reservation a week before. While I was at the same location later that evening putting my mother's stuff in the storage bin I had also rented from them, I stepped on a long yellow metal horizontal pole they had that is intended to keep the dollies from going into the parking lot. It had been raining and it was wet. I stepped on it not thinking about it with items in my hands, and fell face first onto the concrete a step below. It shook me up. I couldn't get up for a few minutes. It hurt really bad. I bled from my face. I now have a black eye with scrapes all over my face. I also have two severely bruised knees that also bled. The yellow metal beam should have rough grips on them. They should not be so slippery. There was also orange cones blocking off part of the entrance to the storage bins with tape on them blocking part of the entrance, which was why I took the route I did, and ended up falling and really severely injured. I did not go to the hospital however because I was on a time limit. I had to have all of my mom's belongings out of her apt before the next day, or I definitely would have. The fall I took is on their security cameras I'm sure.Amy N. | First Impressions
I was satisfied with the first month free storage.Joshua L. | First Impressions
El cliente no dejó un comentario.Matthew C. | First Impressions
All was greatJennifer B. | First Impressions
El cliente no dejó un comentario.Stacie F. | First Impressions
PerfectSean P. | Overall Experience
Pricing is a bit sleep, but otherwise the facility is convenient and Staff is friendly and cordial.Nelson P. | First Impressions
AwesomeLuis O. | First Impressions
The first time I came to excess my unit the door wouldn't open. My card was denied. I tried 3 times but no luck so I went home frustrated. Little did I know that you had to scan both boxes on either side of the door. Not sure if I was told , or if I simply forgot. But now I know.Alma C. | First Impressions
El cliente no dejó un comentario.Kelly S. | Online Move In
Staff was very helpful and always there for you. GM was very well informed. Would use again.Mary M. | Overall Experience