Customer Reviews for U-Haul Moving & Storage of Bridgeport

1,758 reviews

431 W Pershing Rd   Chicago, IL 60609

(773) 496-4956

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(773) 496-4956

431 W Pershing Rd
Chicago, IL 60609

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WILLIE W. 
Rating:
4.0

Customer did not leave a comment.

MARQUIONNA S. 
Rating:
2.0

Dirty trash everywhere

NORA C. 
Rating:
5.0

Keep David! There was also a young lady at this location. Both were personable, professional, and easy to work with!

Donna W. 
Rating:
5.0

Customer did not leave a comment.

danny w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

Customer did not leave a comment.

ROSALIA G. 
Rating:
5.0

Customer did not leave a comment.

MAURICE W. 
Rating:
5.0

Customer did not leave a comment.

OBIEDA A. 
Rating:
5.0

Customer did not leave a comment.

GREEN M. 
Rating:
1.0

I tried to complete the equipment return via the mobile instructions and despite having full bars of service and being in 5G, I couldn't get it to load to walk me through. No one was outside helping/supervising returns. I was pressed for time so I took the required pics of the odometer/fuel gauge and vehicle pics to upload when I got service but the online return will not allow previously taken pics to be used. Terrible and frustrating return experience.

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Great staff! Really work with you to get things done.

Gabriel P.  |  Overall Experience 
Rating:
5.0

The staff is always friendly, professional, helpful, and knowledgeable. I have used this location three times now and not only was I satisfied but I would eagerly refer this location to family and friends.

Aleta W.  |  Overall Experience 
Rating:
5.0

Great customer service! Would recommend this location!

TYRONNA J. 
Rating:
1.0

I rented a truck for a one way move. After fully loading the truck the door wouldn't close. It took over an hour trying to get it down when finally a man offered help. He tried for another 45 minutes until finally it came down. I had movers at my destination waiting for my arrival (on the clock). I had a 1pm arrival time. I didn't make it until 3pm. I had to pay 2 additional hours for the movers. This truck was not ready for a one way move or any move at that. Had it been inspected in the beginning I would not have had that problem. Never again.

AHMADREE C. 
Rating:
5.0

Great job as usual love coming to this place

MARVIN C. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN D. 
Rating:
4.0

Customer did not leave a comment.

ARIELL K. 
Rating:
5.0

The sales reps are always friendly helpful and patient at this location. Thanks for your help

MIKA T. 
Rating:
5.0

Customer did not leave a comment.

LAQUICE O. 
Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

FREDY O. 
Rating:
1.0

Communication between your dealers and control are terrible. You tell customers where to go and when they arrive the dealer has nothing to give you. Dealer was awesome, you reservations system sucks. I hope I never have to rent from your company again.

JOHN H. 
Rating:
1.0

Customer did not leave a comment.

Sierra B.  |  Overall Experience 
Rating:
5.0

Customer service was good but truck not to clean and so smelly to cigar.

JOSE T. 
Rating:
5.0

staff on a Sunday/Halloween afternoon was so helpful and friendly, highly recommended!

Kara B. 
Rating:
5.0

I love the area very friendly customer service. Easy access to my storage with plenty space

Dynetta W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANAESSIE Z. 
Rating:
5.0

Customer did not leave a comment.

Rebecca Y. 
Rating:
3.0

Loading Ramp missing which made heavy furniture difficult loading and unloading into and out of truck.. Could not get Web page.

NANCY L. 
Rating:
3.0

Everything was smooth, was in and out but hate that when doing cash deposit you have to leave certain documents right with the deposit, & never had a clue of that but other than that everything was pretty well.

ASHLEY B. 
Rating:
5.0

Hire more staff the gentleman that rented me the auto transporter was outstanding he had to multi task and was very good did his job with a pleasing attitude but he could have had some help you can only work a person without help for so long before the quality of their workmanship changes

MARVIN C. 
Rating:
4.0

Customer did not leave a comment.

Arnald C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY D. 
Rating:
5.0

Everything went well

SHELBY E. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
3.0

Customer service was excellent, vehicle not so much.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

Brittany G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Zimah G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
4.0

Address is on Pershing Rd but entrance is on Normal Ave. Confusing to find entrance. Put a sign on building west wall with indicator pointing south.

MANUEL V. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

ANDRENE K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FEVZI S. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Make sure the notes match and don't charge me for excess fees

John C. 
Rating:
5.0

Customer did not leave a comment.

PEDRO A. 
Rating:
3.0

allow payment plan

TUMARIA M. 
Rating:
2.0

When I came to empty my storage unit, the lock did not work. Two U-Haul employees were unable to open it, and the lock needed to be sawed open. This delayed the emptying of the unit by one hour, and I had to hire the movers for an extra hour. When I asked the lady at the desk for compensation, she was unwilling to offer me any. I have had this storage unit for almost two years and regularly paid my dues on time. I expect much more professional and efficient service from a big company like U-Haul.

elon H.  |  Overall Experience 
Rating:
2.0

The truck was dangerous to drive. Truck needs mechanical work

MARIA C. 
Rating:
2.0

Employees let me wander around the parking lot looking for my truck and then wander around even more to find the key. Finally got the key from an attendant and they didn't even verify my info past the confirmation number. This resulted in me not receiving my 2 dollies and 2 furniture carts like I ordered and paid for. Slowed my move down significantly. I had to go back to the location to get the equipment as I literally and physically couldn't move my things without it. I was charged for an extension and Marisol the mgr informed me the charge would drop off after I returned the vehicle. She recovered the experience as much as possible, but that front office staff needs serious retraining. At no point should you let a customer walk past you twice without offering assistance. I ended up spending an extra hundred bucks and it could've been avoided. Extra Charge still hasn't been refunded. So idk.

Noel S. 
Rating:
5.0

Customer did not leave a comment.

JASMINE W. 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
5.0

Customer did not leave a comment.

ELVIS A. 
Rating:
3.0

I am not pleased at Alll with my unit I purchased a 5 × 10 unit that's $99 a month t o my surprise in the middle of my unit is a huge structure beam so no its not 5 x10 I couldn't get the rest of my things in there I want a discounted rate or another unit

CAMILLE M.  |  First Impressions 
Rating:
1.0

I received a code to access my storage unit but all the key pads kept denying my access even after she tried to give me another code which result in me taking 5 hours to move my stuff in because I had to wait long periods of time for the employee to put me on an elevator due to other circumstances and customers she was helping. If my code was working I could’ve been out 2 hours max so that’s why i rated 1 star.

Jalissa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
4.0

Only thing i would've changed from the experience would be to the ability to choose which cargo van I used. While setting up the reservation online it seemed like I would be renting one of the newer looking cargo vans, but upon arrival I realized it was the older cargo van. Either way, it worked for what we needed. Entire experience was a 9 out of 10

Ricardo C. 
Rating:
3.0

Customer did not leave a comment.

Sheri C.  |  Overall Experience 
Rating:
5.0

This was my first time renting a U-Haul cargo trailer. I did not know what to expect. Everyone was very helpful in getting it done and in explaining the process and use.

Marilyn F. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Very good place

NOEL T. 
Rating:
5.0

Customer did not leave a comment.

Pam S. 
Rating:
5.0

you have an inventory shortage in chicago far away, but happu you had a trailer for me

William C. 
Rating:
5.0

Customer did not leave a comment.

LAURAELISE H. 
Rating:
5.0

Customer did not leave a comment.

Margo C. 
Rating:
5.0

Despite having done my check-in in advance with my international license, at the time to pick up the truck the app asked for additional documents, such as passport. Those types of documents are not usually something that you carry with you so of course it took my by surprise and couldn't comply with the requirements. Luckly my US citizen partner was able to take upon the reservation. The lady at the pick up location was helpful.

WILLIAM T. 
Rating:
4.0

We have to make sure equipment is working

LLOYD R. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Nothing

Michael W. 
Rating:
4.0

Skip

BILLY B. 
Rating:
3.0

I still don't know how the bill got so high, and I had the truck back before 11am on the 7th. Also no one checked it they just took the key and that was it. But how did the bill get to almost 300?????

LATASHA P. 
Rating:
5.0

Customer did not leave a comment.

ARCONIA J. 
Rating:
1.0

I e submitted complaints regarding the location about the responsiveness and professionalism of this location.

loren M. 
Rating:
5.0

The man who processed my paperwork went above and beyond the normal to help me. I hope his manager is informed and he gets a raise.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN L. 
Rating:
5.0

Our contract had us dropping off at another location but when I called it they said they don't take trailers and recommended the Pershing Rd location which was superb.

KEITH RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

Jessie A.  |  First Impressions 
Rating:
3.0

When I made my reservation online I did not take the $25 insurance because I have my own insurance. Upon arrival I specifically asked the attendant/cashier not to charge me the insurance. She indicated that I wouldn't be charge. Sure enough I got charge after receiving my final bill. Not happy with the service.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

Manish Kumar S. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO S. 
Rating:
5.0

Good overall

ARLENE R. 
Rating:
1.0

Customer did not leave a comment.

PETER B. 
Rating:
4.0

This was my last and only choice for a auto transport. THEY did a good job accommodating me when another location screwed me out of one that was 10 miles away from me.

Neal V. 
Rating:
5.0

Only suggestion is better signage or directions. I drove around the block twice until I realized which building is U-Haul. Otherwise, the personnel and facilities were all great.

IRASAUL S. 
Rating:
5.0

The uhaul sales person who checked us in was so nice and courteous. Very pleasant to work with!

LINDA R. 
Rating:
5.0

Make sure you follow all the instructions and have all the information available and verifiable before you do a contactless rental.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

PALOMA C. 
Rating:
4.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

My pick up location was outside the 10 mile radius.

JAMES C. 
Rating:
1.0

It was a lot of disorganization and I couldn't call and get someone on the phone at the location. I kept getting sent all over the place when calling the number.

Durelle E. 
Rating:
5.0

Customer did not leave a comment.

CHERRY L. 
Rating:
5.0

Customer did not leave a comment.

Ayush G. 
Rating:
4.0

Customer did not leave a comment.

SELINA Y. 
Rating:
5.0

Staff was amazingly helpful. I made a reservation for the wrong day and came into the office. All 3 individuals were just a huge help, was willing to change my reservation to get it taken care of that night. Despite having reservations in the morning, they trusted my word that I would have the truck returned in time, which I did completely, and was great to be helped by wonderful and caring team. Great experience.

THOMAS P. 
Rating:
5.0

The employees that helped me inside were very friendly and helpful. Easy to rent with the app

MIKA T. 
Rating:
3.0

Customer did not leave a comment.

Ladonna J. 
Rating:
5.0

Customer did not leave a comment.

SHAWN Y. 
Rating:
4.0

Customer did not leave a comment.

PAIGE B. 
Rating:
5.0

Tge truck ramp was missing; I couldn't usevthe dolly i rented as planned

KEYIRA J. 
Rating:
1.0

Explain throughly, difference between what type of permit is needed for having UBox delivered. Offer other locations which can assist. When location is not able to accommodate customers request. Explain throughly, the design of the UBox with/without covering.

Elena V. 
Rating:
1.0

Customer did not leave a comment.

Aiyendae L. 
Rating:
5.0

Customer did not leave a comment.

DEANGELO A. 
Rating:
5.0

Customer did not leave a comment.

ABHISEK C. 
Rating:
2.0

There were no units available. There were two listed as available (which I needed)however when I went to the first one it had a lock on the door.

Felicia S.  |  First Impressions 
Rating:
5.0

Great

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Nothing

TERRLYN A. 
Rating:
5.0

On time

TOMAS O. 
Rating:
5.0

The staff was very friendly and helpful

BRADLEY J. 
Rating:
5.0

Selena and the other young lady were very accommodating.

JALEN C. 
Rating:
3.0

Customer did not leave a comment.

RAMONA J.  |  First Impressions 
Rating:
4.0

The person who assisted me (Kevin) was most helpful and informative.

Patricia P.  |  First Impressions 
Rating:
5.0

Helpful staff and a clean facility

jacob s.  |  First Impressions 
Rating:
2.0

The staff and facility was great. My issue was that I reserved a storage unit at a certain location then when I arrive it was not available. Thats bait and switch. Honestly very upset with that.

Brandon A.  |  First Impressions 
Rating:
4.0

There is a huge pole in the middle of my unit that takes a significant amount of space away from the area

Tiffany R.  |  First Impressions 
Rating:
5.0

The sales person went above and beyond to address any questions that I had about storage. An outstanding employee.

Richard J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  First Impressions 
Rating:
5.0

The man that took care of everything, I believe his name was Eddie, was very nice. He explained everything to us and made it easy to find our unit. The place looked very clean and I hope it stays that way. We had poor experience at another facility, that is why we came here.

Roland G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA W.  |  First Impressions 
Rating:
5.0

Everything went smooth and was a quick process regarding storage space rental

aquarius l.  |  First Impressions 
Rating:
2.0

I was severly overcharged and only told I would receive a partial refund by Angel the Manager.

darlene b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike S.  |  First Impressions 
Rating:
4.0

Eddie has really good service

arnita C.  |  First Impressions 
Rating:
5.0

Linda went above and beyond to help very friendly

Donna B.  |  First Impressions 
Rating:
5.0

Everything was thoroughly explained...

sabeel e.  |  First Impressions 
Rating:
1.0

Waited over an hour because the person who was authorized to check people in was not in the store. Unacceptable. Then to get assigned a unit that was not easily accessible.

olamide m.  |  Reservation 
No reviews have been submitted for this location.

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