Customer Reviews for U-Haul Moving & Storage of Bridgeport

1,715 comentarios

431 W Pershing Rd   Chicago, IL 60609

(773) 496-4956

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 496-4956

431 W Pershing Rd
Chicago, IL 60609

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Address is on Pershing Rd but entrance is on Normal Ave. Confusing to find entrance. Put a sign on building west wall with indicator pointing south.

MANUEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRENE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FEVZI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald W. 
Clasificación:
5.0

Make sure the notes match and don't charge me for excess fees

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO A. 
Clasificación:
3.0

allow payment plan

TUMARIA M. 
Clasificación:
2.0

When I came to empty my storage unit, the lock did not work. Two U-Haul employees were unable to open it, and the lock needed to be sawed open. This delayed the emptying of the unit by one hour, and I had to hire the movers for an extra hour. When I asked the lady at the desk for compensation, she was unwilling to offer me any. I have had this storage unit for almost two years and regularly paid my dues on time. I expect much more professional and efficient service from a big company like U-Haul.

elon H.  |  Overall Experience 
Clasificación:
2.0

The truck was dangerous to drive. Truck needs mechanical work

MARIA C. 
Clasificación:
2.0

Employees let me wander around the parking lot looking for my truck and then wander around even more to find the key. Finally got the key from an attendant and they didn't even verify my info past the confirmation number. This resulted in me not receiving my 2 dollies and 2 furniture carts like I ordered and paid for. Slowed my move down significantly. I had to go back to the location to get the equipment as I literally and physically couldn't move my things without it. I was charged for an extension and Marisol the mgr informed me the charge would drop off after I returned the vehicle. She recovered the experience as much as possible, but that front office staff needs serious retraining. At no point should you let a customer walk past you twice without offering assistance. I ended up spending an extra hundred bucks and it could've been avoided. Extra Charge still hasn't been refunded. So idk.

Noel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELVIS A. 
Clasificación:
3.0

I am not pleased at Alll with my unit I purchased a 5 × 10 unit that's $99 a month t o my surprise in the middle of my unit is a huge structure beam so no its not 5 x10 I couldn't get the rest of my things in there I want a discounted rate or another unit

CAMILLE M.  |  First Impressions 
Clasificación:
1.0

I received a code to access my storage unit but all the key pads kept denying my access even after she tried to give me another code which result in me taking 5 hours to move my stuff in because I had to wait long periods of time for the employee to put me on an elevator due to other circumstances and customers she was helping. If my code was working I could've been out 2 hours max so that's why i rated 1 star.

Jalissa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH C. 
Clasificación:
4.0

Only thing i would've changed from the experience would be to the ability to choose which cargo van I used. While setting up the reservation online it seemed like I would be renting one of the newer looking cargo vans, but upon arrival I realized it was the older cargo van. Either way, it worked for what we needed. Entire experience was a 9 out of 10

Ricardo C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheri C.  |  Overall Experience 
Clasificación:
5.0

This was my first time renting a U-Haul cargo trailer. I did not know what to expect. Everyone was very helpful in getting it done and in explaining the process and use.

Marilyn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
5.0

Very good place

NOEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam S. 
Clasificación:
5.0

you have an inventory shortage in chicago far away, but happu you had a trailer for me

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURAELISE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margo C. 
Clasificación:
5.0

Despite having done my check-in in advance with my international license, at the time to pick up the truck the app asked for additional documents, such as passport. Those types of documents are not usually something that you carry with you so of course it took my by surprise and couldn't comply with the requirements. Luckly my US citizen partner was able to take upon the reservation. The lady at the pick up location was helpful.

WILLIAM T. 
Clasificación:
4.0

We have to make sure equipment is working

LLOYD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Nada

Michael W. 
Clasificación:
4.0

Skip

BILLY B. 
Clasificación:
3.0

I still don't know how the bill got so high, and I had the truck back before 11am on the 7th. Also no one checked it they just took the key and that was it. But how did the bill get to almost 300?????

LATASHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARCONIA J. 
Clasificación:
1.0

I e submitted complaints regarding the location about the responsiveness and professionalism of this location.

loren M. 
Clasificación:
5.0

The man who processed my paperwork went above and beyond the normal to help me. I hope his manager is informed and he gets a raise.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN L. 
Clasificación:
5.0

Our contract had us dropping off at another location but when I called it they said they don't take trailers and recommended the Pershing Rd location which was superb.

KEITH RICHARD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie A.  |  First Impressions 
Clasificación:
3.0

When I made my reservation online I did not take the $25 insurance because I have my own insurance. Upon arrival I specifically asked the attendant/cashier not to charge me the insurance. She indicated that I wouldn't be charge. Sure enough I got charge after receiving my final bill. Not happy with the service.

JUAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manish Kumar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO S. 
Clasificación:
5.0

Good overall

ARLENE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nelton E.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

PETER B. 
Clasificación:
4.0

This was my last and only choice for a auto transport. THEY did a good job accommodating me when another location screwed me out of one that was 10 miles away from me.

Neal V. 
Clasificación:
5.0

Only suggestion is better signage or directions. I drove around the block twice until I realized which building is U-Haul. Otherwise, the personnel and facilities were all great.

IRASAUL S. 
Clasificación:
5.0

The uhaul sales person who checked us in was so nice and courteous. Very pleasant to work with!

LINDA R. 
Clasificación:
5.0

Make sure you follow all the instructions and have all the information available and verifiable before you do a contactless rental.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PALOMA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy H. 
Clasificación:
5.0

My pick up location was outside the 10 mile radius.

JAMES C. 
Clasificación:
1.0

It was a lot of disorganization and I couldn't call and get someone on the phone at the location. I kept getting sent all over the place when calling the number.

Durelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayush G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SELINA Y. 
Clasificación:
5.0

Staff was amazingly helpful. I made a reservation for the wrong day and came into the office. All 3 individuals were just a huge help, was willing to change my reservation to get it taken care of that night. Despite having reservations in the morning, they trusted my word that I would have the truck returned in time, which I did completely, and was great to be helped by wonderful and caring team. Great experience.

THOMAS P. 
Clasificación:
5.0

The employees that helped me inside were very friendly and helpful. Easy to rent with the app

MIKA T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ladonna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAIGE B. 
Clasificación:
5.0

Tge truck ramp was missing; I couldn't usevthe dolly i rented as planned

KEYIRA J. 
Clasificación:
1.0

Explain throughly, difference between what type of permit is needed for having UBox delivered. Offer other locations which can assist. When location is not able to accommodate customers request. Explain throughly, the design of the UBox with/without covering.

Elena V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Aiyendae L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANGELO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABHISEK C. 
Clasificación:
2.0

There were no units available. There were two listed as available (which I needed)however when I went to the first one it had a lock on the door.

Felicia S.  |  First Impressions 
Clasificación:
5.0

Great

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

Nada

TERRLYN A. 
Clasificación:
5.0

On time

TOMAS O. 
Clasificación:
5.0

The staff was very friendly and helpful

BRADLEY J. 
Clasificación:
5.0

Selena and the other young lady were very accommodating.

JALEN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Xiaoyang J. 
Clasificación:
4.0

The truck seemed as if it needed some work, as it had a difficult time accelerating. The truck also used a lot of gas. I had to put 80 buck in the truck to go over 70 miles.

LANISHA B. 
Clasificación:
5.0

Y'all worry about customers cleaning out the back of the truck but don't pay attention to the inside. I could tell someone wasted coffee in the truck because I saw the drip stains along the dash and steering wheel . So y'all have to do better with keeping the inside clean also , and for travelers none of the cigarette lighters was working so I couldn't charge my phone for the GPS .

RAYLON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMESSHA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

Great and friendly staff

MAMADOU B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

So first, I have been going to another UHaul location, which I have not had any complaint with. They just didnt have a car hauler at that location. Was here a little early, and instead of making us wait til 9am on the dot, a young lady named Kimeisha came out, got us hooked up, and then came inside and got us papered out and gone, while also doing paperwork at same time for another client. Incredible old school customer service and friendly and efficient. Very impressed and mentioned it because I think she deserves some recognition. I'll probably come down here from now on anyway, only 5 mins down I-94 and in and out in half the time seemed like.

Gracie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wonly L.  |  Overall Experience 
Clasificación:
5.0

They wee ready for me and paperwork was minimal. Took only 10 minutes to drop off trailer. Very easy to get too also and owner was super nice.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER T. 
Clasificación:
3.0

This location was fine but my overall Uhaul experience was stressful and not straight forward. My confirmation information didn't list this location. Also I received another email stating to pick up at a completely different location. So I had no correct information telling me where to pick up my uhaul. I spent hours of the day before trying to reach someone I could ask where I would be picking up but never was able to speak with customer service to ask the questions I had. I spent one of those hours, for one full hour on the customer service line waiting and the phone hung up after an hour. On the day of we went to the location listed on my confirmation which was stated on my uhaul account. They then informed me they didn't have my truck but it was at 431 w perishing Rd. The experience was confusing and wasted our time. I will no longer order any uhauls online. We got our truck, it was fine but there was a dolly inside which we did not order. I hope we weren't charged for that. That was our experience this time at uhaul. The last time is another story in itself but I won't provide that content on this review.

NICHOLE F. 
Clasificación:
4.0

Explain the mobile phone return process in more detail. Be sure to complete the return on your phone BEFORE locking the vehicle and depositing keys in afterhours drop box. You need to take several photos of the vehicle and submit online before completing the return process.

PATRICK V. 
Clasificación:
3.0

only one complaint, I refilled him when returning the truck that they are charging me $ 47 for refilling I do not understand

WALTER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELDON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARICA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bosko G. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATIESHA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MYISHA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABIGAIL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSHANA J. 
Clasificación:
5.0

Great customer service from check in to the check out. I will definitely utilize the services again!

Richard L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAMONA J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON H.  |  Overall Experience 
Clasificación:
2.0

You got to be kidding me right!!! 😂

pamela m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Lynn L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISHEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKESHA S. 
Clasificación:
3.0

They cancelled my original rsvp for auto transport after I received the truck and told them I would be back later that day to attach to loaded truck.

TARIQ F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shuyi X. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVA T. 
Clasificación:
5.0

Very good business experiences.

Nelton E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

George F.  |  Overall Experience 
Clasificación:
4.0

The person who assisted me (Kevin) was most helpful and informative.

Patricia P.  |  First Impressions 
Clasificación:
5.0

Helpful staff and a clean facility

jacob s.  |  First Impressions 
Clasificación:
4.0

Wait time is bit bit extensive but I understand😊 Angel is Amazing *****+.

Tasha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia c.  |  Overall Experience 
Clasificación:
5.0

Perfect

TOMAS O.  |  Overall Experience 
Clasificación:
5.0

24 hour access should be made for all customers paying at least $100 a month. Gracias.

lauren c.  |  Overall Experience 
Clasificación:
2.0

The staff and facility was great. My issue was that I reserved a storage unit at a certain location then when I arrive it was not available. Thats bait and switch. Honestly very upset with that.

Brandon A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SARIAH J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR R.  |  First Impressions 
Clasificación:
4.0

The young lady was very perfectly well groomed and we'll mannered and helpful and kind

Imogene L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Lynn L.  |  First Impressions 
Clasificación:
4.0

There is a huge pole in the middle of my unit that takes a significant amount of space away from the area

Tiffany R.  |  First Impressions 
Clasificación:
5.0

The sales person went above and beyond to address any questions that I had about storage. An outstanding employee.

Richard J.  |  First Impressions 
Clasificación:
5.0

Thank you to your helpful staff, especially Stephanie.

ANDREW K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dominic p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

Special thanks and many blessings to one Angel Lyles for her professionalism, guidance and over all knowledge of the needs and concerns of the Bridgeport community and residents. Just an absolute staple! Great experience, great team, satisfied customer!

Christopher G.  |  Overall Experience 
Clasificación:
4.0

I had troble with renting a storage room. The agent booked me for the room, then taken it back due to the room being occupied. The agent's lack of attention to details and protocol cause me to have a different room farther away from the entrance that which I requested because of my disability.

Sharice J.  |  First Impressions 
Clasificación:
5.0

Staff here was always professional and went out of their way to be helpful.

DARRELL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B.  |  First Impressions 
Clasificación:
5.0

The man that took care of everything, I believe his name was Eddie, was very nice. He explained everything to us and made it easy to find our unit. The place looked very clean and I hope it stays that way. We had poor experience at another facility, that is why we came here.

Roland G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA W.  |  First Impressions 
Clasificación:
5.0

Everything went smooth and was a quick process regarding storage space rental

aquarius l.  |  First Impressions 
Clasificación:
2.0

I was severly overcharged and only told I would receive a partial refund by Angel the Manager.

darlene b.  |  First Impressions 
Clasificación:
5.0

The staff was very patient and helpful and I would recommend them to my family member and friends.

Karen C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike S.  |  First Impressions 
Clasificación:
5.0

Eddie was great

Katrina S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel S.  |  First Impressions 
Clasificación:
4.0

I can not print my receipt that was email to me because it wasn't come in a printing format, that was not cool.

Supreme S.  |  First Impressions 
Clasificación:
4.0

Eddie has really good service

arnita C.  |  First Impressions 
Clasificación:
5.0

Linda went above and beyond to help very friendly

Donna B.  |  First Impressions 
Clasificación:
5.0

Angel was very courteous, professional and friendly. Fast service and the building was very clean. ¡Gracias!

Meekin F.  |  First Impressions 
Clasificación:
5.0

Everything was thoroughly explained...

sabeel e.  |  First Impressions 
Clasificación:
1.0

Waited over an hour because the person who was authorized to check people in was not in the store. Unacceptable. Then to get assigned a unit that was not easily accessible.

olamide m. | Reservación
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