Customer Reviews for U-Haul Moving & Storage of Bridgeport

1693 comentarios

431 W Pershing Rd   Chicago, IL 60609

(773) 496-4956

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 496-4956

431 W Pershing Rd
Chicago, IL 60609

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very good place

NOEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam S. 
Clasificación:
5.0

you have an inventory shortage in chicago far away, but happu you had a trailer for me

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURAELISE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margo C. 
Clasificación:
5.0

Despite having done my check-in in advance with my international license, at the time to pick up the truck the app asked for additional documents, such as passport. Those types of documents are not usually something that you carry with you so of course it took my by surprise and couldn't comply with the requirements. Luckly my US citizen partner was able to take upon the reservation. The lady at the pick up location was helpful.

WILLIAM T. 
Clasificación:
4.0

We have to make sure equipment is working

LLOYD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Nada

Michael W. 
Clasificación:
4.0

Skip

BILLY B. 
Clasificación:
3.0

I still don't know how the bill got so high, and I had the truck back before 11am on the 7th. Also no one checked it they just took the key and that was it. But how did the bill get to almost 300?????

LATASHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARCONIA J. 
Clasificación:
1.0

I e submitted complaints regarding the location about the responsiveness and professionalism of this location.

loren M. 
Clasificación:
5.0

The man who processed my paperwork went above and beyond the normal to help me. I hope his manager is informed and he gets a raise.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN L. 
Clasificación:
5.0

Our contract had us dropping off at another location but when I called it they said they don't take trailers and recommended the Pershing Rd location which was superb.

KEITH RICHARD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie A.  |  First Impressions 
Clasificación:
3.0

When I made my reservation online I did not take the $25 insurance because I have my own insurance. Upon arrival I specifically asked the attendant/cashier not to charge me the insurance. She indicated that I wouldn't be charge. Sure enough I got charge after receiving my final bill. Not happy with the service.

JUAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manish Kumar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO S. 
Clasificación:
5.0

Good overall

ARLENE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nelton E.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

PETER B. 
Clasificación:
4.0

This was my last and only choice for a auto transport. THEY did a good job accommodating me when another location screwed me out of one that was 10 miles away from me.

Neal V. 
Clasificación:
5.0

Only suggestion is better signage or directions. I drove around the block twice until I realized which building is U-Haul. Otherwise, the personnel and facilities were all great.

IRASAUL S. 
Clasificación:
5.0

The uhaul sales person who checked us in was so nice and courteous. Very pleasant to work with!

LINDA R. 
Clasificación:
5.0

Make sure you follow all the instructions and have all the information available and verifiable before you do a contactless rental.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PALOMA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy H. 
Clasificación:
5.0

My pick up location was outside the 10 mile radius.

JAMES C. 
Clasificación:
1.0

It was a lot of disorganization and I couldn't call and get someone on the phone at the location. I kept getting sent all over the place when calling the number.

Durelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ayush G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SELINA Y. 
Clasificación:
5.0

Staff was amazingly helpful. I made a reservation for the wrong day and came into the office. All 3 individuals were just a huge help, was willing to change my reservation to get it taken care of that night. Despite having reservations in the morning, they trusted my word that I would have the truck returned in time, which I did completely, and was great to be helped by wonderful and caring team. Great experience.

THOMAS P. 
Clasificación:
5.0

The employees that helped me inside were very friendly and helpful. Easy to rent with the app

MIKA T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ladonna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAIGE B. 
Clasificación:
5.0

Tge truck ramp was missing; I couldn't usevthe dolly i rented as planned

KEYIRA J. 
Clasificación:
1.0

Explain throughly, difference between what type of permit is needed for having UBox delivered. Offer other locations which can assist. When location is not able to accommodate customers request. Explain throughly, the design of the UBox with/without covering.

Elena V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Aiyendae L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANGELO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABHISEK C. 
Clasificación:
2.0

There were no units available. There were two listed as available (which I needed)however when I went to the first one it had a lock on the door.

Felicia S.  |  First Impressions 
Clasificación:
5.0

Great

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

Nada

TERRLYN A. 
Clasificación:
5.0

On time

TOMAS O. 
Clasificación:
5.0

The staff was very friendly and helpful

BRADLEY J. 
Clasificación:
5.0

Selena and the other young lady were very accommodating.

JALEN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Xiaoyang J. 
Clasificación:
4.0

The truck seemed as if it needed some work, as it had a difficult time accelerating. The truck also used a lot of gas. I had to put 80 buck in the truck to go over 70 miles.

LANISHA B. 
Clasificación:
5.0

Y'all worry about customers cleaning out the back of the truck but don't pay attention to the inside. I could tell someone wasted coffee in the truck because I saw the drip stains along the dash and steering wheel . So y'all have to do better with keeping the inside clean also , and for travelers none of the cigarette lighters was working so I couldn't charge my phone for the GPS .

RAYLON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMESSHA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

Great and friendly staff

MAMADOU B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

So first, I have been going to another UHaul location, which I have not had any complaint with. They just didnt have a car hauler at that location. Was here a little early, and instead of making us wait til 9am on the dot, a young lady named Kimeisha came out, got us hooked up, and then came inside and got us papered out and gone, while also doing paperwork at same time for another client. Incredible old school customer service and friendly and efficient. Very impressed and mentioned it because I think she deserves some recognition. I'll probably come down here from now on anyway, only 5 mins down I-94 and in and out in half the time seemed like.

Gracie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wonly L.  |  Overall Experience 
Clasificación:
5.0

They wee ready for me and paperwork was minimal. Took only 10 minutes to drop off trailer. Very easy to get too also and owner was super nice.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER T. 
Clasificación:
3.0

This location was fine but my overall Uhaul experience was stressful and not straight forward. My confirmation information didn't list this location. Also I received another email stating to pick up at a completely different location. So I had no correct information telling me where to pick up my uhaul. I spent hours of the day before trying to reach someone I could ask where I would be picking up but never was able to speak with customer service to ask the questions I had. I spent one of those hours, for one full hour on the customer service line waiting and the phone hung up after an hour. On the day of we went to the location listed on my confirmation which was stated on my uhaul account. They then informed me they didn't have my truck but it was at 431 w perishing Rd. The experience was confusing and wasted our time. I will no longer order any uhauls online. We got our truck, it was fine but there was a dolly inside which we did not order. I hope we weren't charged for that. That was our experience this time at uhaul. The last time is another story in itself but I won't provide that content on this review.

NICHOLE F. 
Clasificación:
4.0

Explain the mobile phone return process in more detail. Be sure to complete the return on your phone BEFORE locking the vehicle and depositing keys in afterhours drop box. You need to take several photos of the vehicle and submit online before completing the return process.

PATRICK V. 
Clasificación:
3.0

only one complaint, I refilled him when returning the truck that they are charging me $ 47 for refilling I do not understand

WALTER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELDON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARICA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bosko G. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATIESHA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MYISHA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABIGAIL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSHANA J. 
Clasificación:
5.0

Great customer service from check in to the check out. I will definitely utilize the services again!

Richard L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAMONA J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON H.  |  Overall Experience 
Clasificación:
2.0

You got to be kidding me right!!! 😂

pamela m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Lynn L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LISHEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKESHA S. 
Clasificación:
3.0

They cancelled my original rsvp for auto transport after I received the truck and told them I would be back later that day to attach to loaded truck.

TARIQ F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shuyi X. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jagadisa-devasri D. 
Clasificación:
5.0

The customer service was wonderful; very helpful and kind

CASSANDRA H. 
Clasificación:
5.0

I have rented from other companies before but U-HAUL IS THR BEST PERSONNEL ARE KNOWLEDGEABLE AND HELPFUL. U-HAUL IS THE ONLY COMPANY I WILL DEAL WITH FOR MOVING RENTALS

GENE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

Next time just make sure the dolly's and the furniture pads ordered are in the truck --- it's super expensive to have to uber out that way twice in order to get your gear that was missing on pick up prior to opening (mobile pickup)! :)

David W. 
Clasificación:
1.0

understaffed, i was waiting too long for my reservation. i was charged more for services and prepaid for services that i didn't recieve because Ayanna, the clerk on duty, was so overwhelmed that she didn't print my reciept correctly. do better. this location is always a mess, nothing goes right and people either do their jobs poorly or not at all. im so glad that i moved out of this area so i no longer have to deal with how unprofessional uhaul is at this location. it's exhausting and you all have no excuse. im still waiting for my $20 refund. would rate 0/10 if i could.

Channelle C. 
Clasificación:
1.0

I don't know where to start. The truck I was given (which wasn't supposed to be my truck) broke down 7 times on my way to the destination. My reservation was messed up and the location Uhaul provided and I was an hour late in picking up my truck in a scheduled move I had to pay for. I was put into dangerous situations multiple times as the truck's engine would just stop on the expressway. Was the worst experience

CHRISTOPHER S. 
Clasificación:
1.0

Be sure that data in the machine is up to date. I was issued a storage unit that already had a lock on it. Also, have the dimensions of units match the model. My model size was “10x5x10” which me nor the staff were sure was the same as the “5x10” unit. Have directions easily printed up ahead of time to describe the facility and the process so that the person working the counter does not have to constantly walk away from assisting other customers. Have two separate lines, one for reservations and the other for walk ins. Have clear instructions on where to house the uhaul upon return, “under the canopy” contradicts the message to not block parts of the lot once the vehicles start to pile up. Create an alternative function to checking in, such as being able to insert the address and take a picture of it to confirm, for instances when the location is not registering when attempting to return a vehicle.

JAMES C. 
Clasificación:
5.0

The employee knew what she was doing

Norman M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DHARAMVIR Y. 
Clasificación:
5.0

Very good business experiences.

Nelton E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

George F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONIA M. 
Clasificación:
5.0

Nice guys who worked there, very helpful and honest. Let my debt card and license amd they went out of there way to return it.

DAVID S. 
Clasificación:
4.0

The person who assisted me (Kevin) was most helpful and informative.

Patricia P.  |  First Impressions 
Clasificación:
5.0

Great staff

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOS S. 
Clasificación:
5.0

Helpful staff and a clean facility

jacob s.  |  First Impressions 
Clasificación:
4.0

Wait time is bit bit extensive but I understand😊 Angel is Amazing *****+.

Tasha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia c.  |  Overall Experience 
Clasificación:
5.0

Perfect

TOMAS O.  |  Overall Experience 
Clasificación:
5.0

24 hour access should be made for all customers paying at least $100 a month. Gracias.

lauren c.  |  Overall Experience 
Clasificación:
2.0

The staff and facility was great. My issue was that I reserved a storage unit at a certain location then when I arrive it was not available. Thats bait and switch. Honestly very upset with that.

Brandon A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SARIAH J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR R.  |  First Impressions 
Clasificación:
4.0

The young lady was very perfectly well groomed and we'll mannered and helpful and kind

Imogene L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Lynn L.  |  First Impressions 
Clasificación:
4.0

There is a huge pole in the middle of my unit that takes a significant amount of space away from the area

Tiffany R.  |  First Impressions 
Clasificación:
5.0

The sales person went above and beyond to address any questions that I had about storage. An outstanding employee.

Richard J.  |  First Impressions 
Clasificación:
5.0

Thank you to your helpful staff, especially Stephanie.

ANDREW K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dominic p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

Special thanks and many blessings to one Angel Lyles for her professionalism, guidance and over all knowledge of the needs and concerns of the Bridgeport community and residents. Just an absolute staple! Great experience, great team, satisfied customer!

Christopher G.  |  Overall Experience 
Clasificación:
4.0

I had troble with renting a storage room. The agent booked me for the room, then taken it back due to the room being occupied. The agent's lack of attention to details and protocol cause me to have a different room farther away from the entrance that which I requested because of my disability.

Sharice J.  |  First Impressions 
Clasificación:
5.0

Staff here was always professional and went out of their way to be helpful.

DARRELL P.  |  Overall Experience 
Clasificación:
2.0

Just unprofessional. Bad communication.

randie r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B.  |  First Impressions 
Clasificación:
1.0

The manager needs customer service training and could use active listening skills. Our reservation was mishandled and we were met with blatant attitude and disrespect for our time. I have been working with corporate customer service to get this resolved for weeks. I hate to leave a bad review but someone should be made aware of the opportunity that continues to exist.

Colleen C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Janay D.  |  Overall Experience 
Clasificación:
5.0

The man that took care of everything, I believe his name was Eddie, was very nice. He explained everything to us and made it easy to find our unit. The place looked very clean and I hope it stays that way. We had poor experience at another facility, that is why we came here.

Roland G.  |  First Impressions 
Clasificación:
5.0

I've been at this location since it opened and have really enjoyed the team here for storage.

Nicholas L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Yuyang J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA W.  |  First Impressions 
Clasificación:
2.0

There was no access for 2 days. I paid for 24 hour access and was not able to get in. Also the storage unit was not the correct size I requested.

LaShauna P.  |  First Impressions 
Clasificación:
5.0

Everything went smooth and was a quick process regarding storage space rental

aquarius l.  |  First Impressions 
Clasificación:
5.0

I Loved good customer Service U Haul provided. organized and Professional place of Business. I will Recommend this Location to everyone I know. Thanks Benkita Jenkins Gale Reed

Gail R.  |  Overall Experience 
Clasificación:
1.0

I was told that I will receive a refund by canceling the request to attach my car and also returning the truck earlier than required but I still have not received any refund i had to call five times about this order and it was still messed up. overall, this is just poor customer service and I would not recommend it. I am waiting on my refund

Jennifer A.  |  First Impressions 
Clasificación:
2.0

I was severly overcharged and only told I would receive a partial refund by Angel the Manager.

darlene b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacey F.  |  First Impressions 
Clasificación:
5.0

The staff was very patient and helpful and I would recommend them to my family member and friends.

Karen C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike S.  |  First Impressions 
Clasificación:
5.0

Eddie was great

Katrina S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel S.  |  First Impressions 
Clasificación:
4.0

I can not print my receipt that was email to me because it wasn't come in a printing format, that was not cool.

Supreme S.  |  First Impressions 
Clasificación:
1.0

The 2 ladies were very nice and took care of each customer efficiently. However would it being a Saturday and the end/beginning of the month, there should have been more staff available. Waited 1 hour

Sharon C.  |  First Impressions 
Clasificación:
4.0

Eddie has really good service

arnita C.  |  First Impressions 
Clasificación:
5.0

Linda went above and beyond to help very friendly

Donna B.  |  First Impressions 
Clasificación:
5.0

Very nice and straight to the point .

randie r.  |  First Impressions 
Clasificación:
5.0

Angel was very courteous, professional and friendly. Fast service and the building was very clean. ¡Gracias!

Meekin F.  |  First Impressions 
Clasificación:
5.0

Everything was thoroughly explained...

sabeel e.  |  First Impressions 
Clasificación:
1.0

Waited over an hour because the person who was authorized to check people in was not in the store. Unacceptable. Then to get assigned a unit that was not easily accessible.

olamide m. | Reservación
No se han enviado comentarios para esta ubicación.

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