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Anika K. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Bridgeport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent. All my questions were answered and my transaction was smooth. Would definitely use this location again.
Aisha S.I was asked about the pre-existing dents when I returned the moving truck. I had to show the agent that I took pictures of the truck to show its condition before renting it. I was told that dents in the truck had been documented before I got it, but I was told that was not the case when I returned it. If I had not taken personal pictures, I would have been accused of causing damage. I've been a customer with Uhaul for over a year, and I don't appreciate how I was treated during the transaction.
NICOLE J.I was over charged for mileage and for gas However I was refunded, but this situation should have never occurred
Donna E.KEEP DOWN WHAT YOU'RE DOING!!
Johnnie W.Very professional and friendly , Thank you .
Homer R.The staff were friendly, the place was clean and I will return in the future if I have to.
Leon L. | Overall ExperienceEverything went well and the staff was great.
Victor V.Every step of the way.
JUSTIN B.10/10
Jacqueline A.Great people, fair prices, great facilities, excellent experience overall
Matthew N. | Overall ExperienceSo far everyone has been nice at this location.I’m very appreciative and impressed by the level of customer service I received!!Thank you to all of the employees I’ve met so far and I met quit a few different people.Maybe the person reading this should give everyone free lunch or make a pizza or taco day for the staff??!Even the janitor is a sweetheart:-)They deserve it!!!!!!!
Merheda S. | First ImpressionsMy unit was water damaged
Erika R. | Overall ExperienceThe only issue was the exterior of the van was very dirty other than that everyone was great
LAWRENCE B.Ashley was very helpful and assisted me when I didn’t think I would have any other option to store my thing. I appreciate the service she provided and went over and beyond to ensure my children and I was able to have a great transition back home. Thank you
CHARMAINE J. | First ImpressionsNothing!! Customer service from pickup to drop off was superb!!!
Joyce H.Very professional, excellent customer service management, especially great communication.
Arnulfo G. | Overall ExperienceCostumer service was great!!!!!!!
RODNEY W.Perfection
Robert L.Good service
georgette L.Would appreciate during initial booking an explanation of how to operate storage elevator.
Alice M. | First ImpressionsAfter I paid the requested amount. After they closed my card was billed an additional $56.00.
Marsha R.So glad I came here .Everything went smoothly!Thank you!!!
Merheda S.Keep doing what you're doing
DERRICK M.Maintain the same level of professionalism and courtesy!
Donna W.Keep the location great keep hiring friendly people they are great at work. All were helpful naturally
Jennifer C.Great Customer Service,
marshall O.Thank you to the gentlemen from Engkewood and Marissa ? That may not be her name but they both were professional and efficient during my visit at 12:05P on 9/25!
Akyva L.I called the day before to make sure my auto transport was there. When I got there it wasnt there.
Jennifer M.Nothing I Was Completely Satisfied With The Service And Equipment.
Terrell G.Staff are super nice!
Benjamin K.My move out date is wrong!
BRANDON M. | Overall ExperienceYhe gentleman working asked where I would be returning the truck and I told him the same place I picked it up from. I received several texts telling me to return the truck to a different location. Otherwise, service was great.
Lauren M.I had a ton of issues with the access codes and it was near closing time, so I received minimal help from the young ladies there. I only received help from the male manager when he arrived to check on things.
Chynel C. | First ImpressionsAgain, nobody cares about any of this except uhaul. The people have always been nice and friendly, but uhaul is a lil b tch wanting to hound their employees and customers over surveys. Next time I'll just fina a Penske
BRIAN C.Very pleasant experience from start to finish. Clerks in the office were exceptionally pleasant. Staff in the yard were truly professional.
Nick C.Well done
anta G.Selena and Jesus were knowledgeable and friendly, the unit was clean, and I feel the security measures are excellent. Overall a great experience, and I would recommend this storage facility to anyone who might ask
Matthew N. | First ImpressionsEveryone was very nice at this location and it was very easy here. I would just say don't charge the gas service fees and add $68 to someone's bill when the customer followed the instructions.
ALMIRA K.Very friendly and helpful
Benjamin M.Quicker checkout service after returning the truck.
Michael M.Everything is fine
benneth F.Generally good but a couple of serious issues: I was unable to use the app as directed to return the car; it could not process my location for some reason and I was not sure if the return took. The key drop was difficult to find. Also I was not informed about the mileage charge. You should be more clear about that. Very convenient to have the storage and the truck rental side by side.
ANN K.Train in store staff for them to be able to properly assist customers.
Brittany A.Get rid of that old equipment(swing doors on a trailer and not roll up doors? You guys update trucks but use trailers to the bitter end.
MILTON M.Manager and customer service representative who secured my reservation when I arrived was very professional and nice! Highly recommended
Tenaj H.I tried to call to tell them I would be late dropping off the trailer three separate times. My calls went unanswered. Then when we arrived we were told “just park it over there, we're already closed.†I PAID for safetow meaning it was supposed to be unhooked by the drop off location. I was unable to dispute the late charge OR LEAVE until I paid the $30.00 Not that my review will actually be read or responded to, but I'd rather pay shipping costs than to ever deal with UHAUL again.
Cara E.Everything's perfect
robert L.My previous reservation was unfulfilled at 5155 S. Cottage Grove. Per this URL, will UHAUL keep its promise of reimbursing me $50 as part of their "Reservation Guarantee": https://www.uhaul.com/Reservations/PopUpGuarantee.aspx
Matthew J.Didn't really talk to anyone. Got there before closing (like 10 minutes) and they just waved me to a key box that I spent 10 minutes trying to find because they weren't specfic where it was
Nataleya S.Gas reading was not accurate but the nice clerk made the adjustment.
Michael C.Be available on site! I lost my keys in the lobby and someone picked them up and puts them behind the counter. Only to not be in the office to answer the phone nor return my keys to my storage unit. However I went over my miles retracing my steps only to find the keys in the office and no one there still while the doors were open at 7a when I arrived. The manager promised me she would help me with the mileage due to no on site agents. Still I was over charged and taken advantage of.
Dominique H.The only issue I had was waiting long time to check my truck back in short on workers but every thing went well moving is a process
AUDREYA J. | First ImpressionsUhaul employee (Arian) was exceptionally good. Revised my reservation effectively and was extremely pleasant. Was just the best experience. Thanks
Andy W.Ubox experience was great. Uhaul communicated well through out and kept to the timelines quoted. Very flexible service. Would recommend.
Michael F.Keep up the good work U-haul.
Willie S. | Overall ExperienceLock was not provided as was stated in agreement.
Lucas B. | Online Move InEverything was perfect thank you
Janette B. | Overall ExperienceI recently had an excellent experience at U-Haul Moving & Storage Of Bridgeport in Chicago. The facility is consistently clean and well-maintained, creating a positive environment. The staff members are always helpful, going above and beyond to assist me with my moving and storage needs. The management team is knowledgeable and readily available to explain policies and answer any questions. Overall, I highly recommend this outstanding location for its exceptional service, making it my go-to choice for all my moving and storage requirements. Five stars!
Raymond G. | Overall ExperienceThis is my 1st time using U-Haul self storage. It was recommended I try a different location out in Markham; however I quickly ran out the door after I noticed considerable evidence of rodents because rodents did a number & destroyed everything at another rival storage facility 🙁. Though I saw rodent traps were put out at a different facility I decided to store items, I was proud to see a cleaning lady that helps maintain the grounds. I bought insurance & was assured it covers up to $1,000 by rodents. Let's hope I never have an issue w/ rodents! I also noticed ants that appear to be coming from cracks in the foundation so I hope there's regular pest control measures in place to keep ants away too🚫🐜🐹
John T. | First ImpressionsReps at front desk were great . Housekeeper was rude to my family.
JONTELLE D. | First ImpressionsMarisol Garcia was awesome. I just went in to take a look and she sold it for me. She seemed like someone who would be responsible and take very good care of the facility. She gave me all the options in a nice, non-aggressive way. She was personable and understanding.
MINJI W. | First ImpressionsStorage would be better if there was 24 hour access, especially if you’re paying for the storage.
KELLIE G. | First ImpressionsI only had issues with rhe check in. The location I as at requires you to check in & get a U-Haul max card which is great. The issue is that the person that worked the day i moved in didn’t check me in properly or give me a U-Haul max card. This was a huge inconvenience because after loading the elevator with all my items the elevator didn’t move so I had to leave my items in the elevator so she can give me access to the elevator. The next day I came back and had no access to the elevator. But this time a guy checked me in properly and gave me a U-Haul max card and explained the check in properly.
Shantiera C. | Online Move InWe reserved a truck and a storage pickup for 2pm, got there on time didn’t leave til 3pm waiting on the check in process and truck, come back to put our things in storage they told us we don’t have one reserved when i had the reservation on paper, had to get a bigger storage (more money), no carts were available for free or to rent, so we had to carry stuff from the truck to the elevator and to the storage unit which was really far. Only to get to the storage unit and it was already occupied! Had to go back downstairs to get assigned to another storage and move the things from the already used storage to the new one. This process took up hours of our truck rental time. One worker was helpful but everyone else was rude and clueless!
TRINELL/ SHANECKA H. | First ImpressionsNeed to add beverage machine
Joseph S. | Overall ExperienceMy access code didn’t work which meant that I had to keep the truck overnight because I wasn’t able to unload it. I tried customer service and they were no help either
Tiara P. | First ImpressionsMy only confusion was that the storage unit that I reserved online was not in the system, which may have been user error. Since it wasn't there like I thought it would be, the manager got me set up with a storage unit right there on the spot. It was simple to get in and out, and the storage unit was clean and exactly what I needed for my things. I had a great experience!
CHLOE K. | First ImpressionsStaff was on site to offer assistance.
Yolanda F. | Overall ExperienceBest maintained & not creepy uhaul I’ve ever experienced
Nadia I. | First ImpressionsEspecially great staff! Kind and helpful.
KAREN L. | First ImpressionsYour staff is AMAZING VERY HELPFUL INDEED IF I USE ANY STORAGE IT WILL BE U-HAUL STORAGE.
Willie W. | Overall ExperienceIt was all good
Clarence W. | Overall ExperienceWas told I can access storage at any time but when got there @ 3am it he gate would open pen till I4am leaving me to waitin in my car unill
shatara p. | Online Move InSelena and the male representative at the front desk were exceptionally helpful with getting storage, unloading, and equipment returned.
Kevin M. | First ImpressionsI had problems with the check-in box n elevators
Marvelette D. | Overall ExperienceHad many issues with no lock in unit as told Once survey was done Had no access to elevator to floor Thank god another customer came down for us to use the unit one night. Called customer service and all they told me was they did all they could do and we disconnected. Very poor customer service. Next day went to unit and spoke with manager but it took all this to get what I was supposed to get. Had to get another unit that was larger and I was charged for the first month when told I was getting 30 days free. Was given a credit back and I think I deserve two months free. Thank you and would like to hear from you.
Eugene Harold C. | Online Move InThis location customer service isn’t good, the ladies at the front desk aren’t helpful! They don’t answer the phone and they don’t no how to work the system. However, the manager marisol garcia is nice.
JASMINE D. | Overall ExperienceVery clean helpful and courteous people
vince b. | First ImpressionsI had to pay a uhaul mover $270 extra dollars for a 35 min job because I wasn’t given a swipe card at purchase. And it took 4.5 hours to get a solution which I had to pay for and I don’t think it’s fair and I want a refund.
Jonathan M. | First ImpressionsAlways polite always friendly people in the office very clean very well kept thank you And always enough storage carts for you to use to move your things in and out
Joseph James S. | Overall Experience