Customer Reviews for U-Haul Moving & Storage of Bridgeport

2,773 reviews

431 W Pershing Rd   Chicago, IL 60609

(773) 496-4956

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(773) 496-4956

431 W Pershing Rd
Chicago, IL 60609

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Audrey C 
Rating:
5.0

Customer did not leave a comment.

Olga B 
Rating:
5.0

Very cool

Makhtar D 
Rating:
5.0

Staff was tremendously helpful

Kijana J 
Rating:
1.0

Trailer had a short that kept frying the fuse. Staff was incompetent and could not fix. Horrible customer service that literally put our move four hours behind schedule. When I submitted a complaint through corporate U-Haul I was told I’d receive a response in 3 days, yet nothing. U-Haul has lost my business

Michael P 
Rating:
3.0

I waited over 20 minutes for someone to show up in the office when I tried to get my access card. I made the reservation online 3 weeks ago, yet was told my unit wasn’t available. I was given a different unit of the same size that was more expensive, and it has a giant 36” column in it that takes up an entire portion of the unit. At the very least I should be paying the amount that my reservation was for.

Stephen M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasheika J 
Rating:
3.0

Customer did not leave a comment.

ashley r 
Rating:
5.0

The people at this location were great and really helpful!

Nathan W 
Rating:
5.0

Customer did not leave a comment.

Elisabeth H 
Rating:
5.0

Customer did not leave a comment.

Sam R  |  First Impressions 
Rating:
3.0

Staff to help hook up transport and explain the details of the rental agreement

CYNTHIA G 
Rating:
5.0

Mobile app was not working, would b helpful for after hrs returns

Melissa P 
Rating:
5.0

I love all the Uhaul staff so far, no complaints 🙏🏾 THANK YOU GOD

DERRICK M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Assaf S 
Rating:
5.0

Nothing , just keep doing what you're doing

oBBIE A 
Rating:
5.0

Bien todo gracias la dejé hay

Kenea c 
Rating:
3.0

Impressed

Vanasse M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lamichael D 
Rating:
1.0

Have your people communicate proper return of equipment. I returned my truck same day ands I am now being charged a month later again another fee for another 4 days and didn’t have the truck for 4 days more. It was returned same day. The place I took back to is trying to say I didn’t return it. The guy at place does not understand English and is very disrespectful. Very unprofessional.

Cherl R 
Rating:
5.0

Customer did not leave a comment.

Dafina D  |  First Impressions 
Rating:
5.0

I love the customer service the young lady helping me was great. I value great customer service. And they had a really long line and they treated everyone great. The whole team was good. I’m happy I switched to this storage

Terrance H  |  First Impressions 
Rating:
1.0

The lines were long and it took way too long to be serviced. I hired moving help and while the “system” was down and kept crashing and moving slow my movers were on the clock. I had to pay for another hour because time was wasted in the store alone. U-Haul got NO information correct. I was told one thing over the phone and upon arrival it was something else. I reserved a specific truck and then I was told it was given to someone else. I reserved a first floor unit and I was told it was rented out to someone else. This was a complete inconvenience to my moving process and I am NOT a happy customer. Never again!

Brianna W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis G 
Rating:
5.0

Customer did not leave a comment.

Daniel P 
Rating:
4.0

Customer did not leave a comment.

JAMES W 
Rating:
2.0

Customer did not leave a comment.

Julio S 
Rating:
2.0

Customer did not leave a comment.

Charlisa S 
Rating:
5.0

Everything went smooth.

Richard H 
Rating:
5.0

The clean up crew should do a better job the cargo truck was not clean. I look at 2 of them.

Camelia E 
Rating:
1.0

My card and code i was given did not work and i ended up stuck in the elevator and then had to reload everything i had back into my car. Made me very upset

David S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARIA T 
Rating:
2.0

My truck was reserved at this location. The day before my pickup I received a call telling me to go to a location out of my area. When I went to pick up the truck the store was closed. Ultimately I ended up at my original location. This wasted 1/2 of my day. I wouldn't recommend this uhaul to anyone. Worst experience ever.

John E 
Rating:
5.0

Customer did not leave a comment.

glenda c 
Rating:
4.0

I moved to and from the same location, 2 months apart. I paid over a $1000 more for the 2nd portion of the move, same distance and same size truck. Disappointed in the return extra costs.

DENISE W 
Rating:
5.0

Customer did not leave a comment.

Chiquita C 
Rating:
5.0

Customer did not leave a comment.

Tammy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william b 
Rating:
5.0

Customer did not leave a comment.

Julian M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allen M 
Rating:
5.0

Thank you

gregory h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD W 
Rating:
4.0

Customer did not leave a comment.

Toby B 
Rating:
5.0

Customer did not leave a comment.

Emil C 
Rating:
5.0

Thank you

KRISTA M  |  First Impressions 
Rating:
5.0

Thank you

gregory j  |  First Impressions 
Rating:
5.0

Just continue the excellent professional service you have offered me every time I come.

Darrell P 
Rating:
5.0

Customer did not leave a comment.

Natasha M 
Rating:
5.0

Customer did not leave a comment.

john g 
Rating:
5.0

They are very helpful and great customer service.

PATRICIA V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myanca J 
Rating:
4.0

Clean the trucks better

tyrone s 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

My experience with Uhaul has been So far so good, good price for my storage needs.

Derrick M  |  Overall Experience 
Rating:
3.0

I was charged at this location for preexisting damage without it being mentioned when I dropped the trailer. The damage is on the photo in the contract and I took a photo of the damage prior to taking the trailer, well.

Ruby B 
Rating:
5.0

Customer did not leave a comment.

Cara N 
Rating:
5.0

Customer did not leave a comment.

Kimberly B 
Rating:
5.0

Customer did not leave a comment.

Quinshawn M  |  First Impressions 
Rating:
5.0

So far I have nothing to comment on.

TOMMIE H 
Rating:
5.0

Customer did not leave a comment.

Loletha G 
Rating:
5.0

Customer did not leave a comment.

Tiaria D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry W 
Rating:
5.0

Special recognition to Ms Marisol and Mr Gustavo for their professionalism and courtesy.

HENRY W  |  First Impressions 
Rating:
5.0

The young lady who took care of me did a awesome thank y’all so much

byron m 
Rating:
5.0

The APP suuuucks. It gave me tons of issues the last time, too. I specifically made sure to pick the truck up at 9 this time to make sure i can talk to someone alive. Both times so far when trying to use the app to pick upnor drop off it failed over and over again and wasted a bunch of time. Thankfully i got to drop it off this time while people were still in the office and that was an great help.

Elina S 
Rating:
5.0

Employee was very helpful and to me that a great way to show your appreciation thank you.

Carey S 
Rating:
2.0

When my son got there my storage that was assigned to me was occupied by someone else my son had to go back and forth 5 times and move things on a new storage which was on the other side of the storage and a new location this is sad that these units are not checked before they are assigned I will never deal with this company again.

juanita s  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Valerie N  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephanie K 
Rating:
5.0

Everything is ok 100%

Jose L 
Rating:
4.0

Customer did not leave a comment.

Cara N 
Rating:
5.0

Maybe the customers can keep any used furniture protection pads instead of giving them back after they are finished with them.

TOMMIE H 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
2.0

hidden expenses was way high

Erica G 
Rating:
1.0

I originally reserved a different size truck at a different location they called me to tell me the day before that they did not have that truck at that location that I could get a different size truck then offer a discount or anything for the inconvenience then I said okay I'll get a different size truck and then they told me they didn't have that one either and that I had to go to a different location so it was very frustrating the representative didn't seem to give a damn and when I went to pick up my truck the customer service wasn't great either

Sarah A 
Rating:
5.0

I love the location

Tambra B  |  First Impressions 
Rating:
1.0

The front employees were way too busy in gossip it took an extra 20 min while the finished talking to get my truck horrible service

MARCOS R 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE W 
Rating:
4.0

Service always professional level

TAMARA C 
Rating:
5.0

Next the price

Juan F 
Rating:
5.0

They’re very friendly and knowledgeable

Aries M 
Rating:
5.0

God work

Marcus M 
Rating:
5.0

Friendly people very nice no how help people in they very fast on waiting on you live this located with out a doubt.

DARLISSA F 
Rating:
5.0

Everything went good

Guadalupe M 
Rating:
5.0

Customer did not leave a comment.

TONI S 
Rating:
1.0

Customer did not leave a comment.

Sakara S 
Rating:
5.0

Customer did not leave a comment.

Jamia T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vonshee E  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Aaliyah S 
Rating:
5.0

Customer did not leave a comment.

Rochelle L 
Rating:
5.0

Great

Anah H 
Rating:
5.0

Great experience. No wait, pleasant and knowledgeable staff, plenty of assistance. Easy in and easy out. Great customer service. Nice price. Highly recommend this location.

lauren p 
Rating:
4.0

The first customer service associate that initially helped me with my truck rental was not fully knowledgeable and I was back and forth for over an hour before I was able to rest a truck successfully and only because another associate stepped in and helped me

aisha d  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

evelyn s 
Rating:
1.0

Gm there was unprofessional also didn't explain anything the text message necessary Never was sent also I had to walk in the back in the cold to get the truck poorly customer service .also the gm mention I couldn't read alot of bull crap I would like my money back I had to drive back order for the company to make sure the damages on the truck were cause the text was never sent no new stickers on the damages that's all for now I spend alot of money I would like a call back

roland g  |  Overall Experience 
Rating:
5.0

I booked a one-way move at a different location, but I was called the day before and told my pickup was moved to this location due to truck availability. This location was nice but was also 30 minutes away from my home, and this last-minute change was disruptive. It should be U-Haul’s responsibility to move trucks where they are reserved/requested at, not the customer’s responsibility to shift their service - especially not on <24-hour notice.

Lauren B 
Rating:
5.0

Customer did not leave a comment.

Keith S 
Rating:
5.0

Customer did not leave a comment.

Anixandra C  |  Overall Experience 
Rating:
5.0

This management and staff work hard to place the customer. I sincerely appreciate the service that I received from this location.

Jacqueline D 
Rating:
5.0

Customer did not leave a comment.

Courtnie B 
Rating:
1.0

I got stuck on the elevator at 10:03. Thank goodness I had my phone and wasn’t alone my partner was able to press the button from the outside and get me out. I pressed the help button and got no response. 3 times! That was a traumatic experience and I am very disappointed.

Shartavia M  |  First Impressions 
Rating:
4.0

I suggest that you take a good look at the equipment before you release it and not to guess it

charles b 
Rating:
3.0

Advertised daily rate of 19.?? Misleading. The 10' truck I rented w/o bells and whistles cost nearly $100 once reconciled.

Jerry L 
Rating:
4.0

Nothing from what I saw.

Jeffrey K 
Rating:
1.0

My unit was robbed and lost over 60 k in personal stuff that was stolen. No one did a thing about it nor cared to find out who was the thief.

Kirk W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alphonso T 
Rating:
5.0

Customer did not leave a comment.

Hengjun C 
Rating:
3.0

Customer did not leave a comment.

Hannah S 
Rating:
4.0

Customer did not leave a comment.

juan m 
Rating:
5.0

Your employees are the best..Knowledgeable etc.

CYNTHIA M 
Rating:
4.0

Customer did not leave a comment.

ANDREW M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darnel K  |  Overall Experience 
Rating:
4.0

Don't over book. Keep things organized. Booked the truck from another location, to pick up at 6am. Two days before I receive a call that I couldn't pick up at that time, but 2pm and a completely different location which was not the plans I had made with family and friends that were going to help.

Karina G 
Rating:
5.0

Customer did not leave a comment.

Toya B 
Rating:
5.0

Customer did not leave a comment.

Carlos L 
Rating:
5.0

Customer did not leave a comment.

Arlene C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie W 
Rating:
5.0

Customer did not leave a comment.

Mironda C 
Rating:
5.0

Customer did not leave a comment.

Dennis D  |  First Impressions 
Rating:
5.0

Very easy, very affordable and nice service.

Mario S 
Rating:
5.0

The rental went smoothly. The staff was knowledgeable and helpful and pleasant. The equipment performed flawlessly. Made the move easy.

Darrell P 
Rating:
4.0

I wasn’t given a tour, or a selection of units really, and was unaware of the access card and available units. My friend came in one day after me and rented a larger unit, had longer access hours, and was informed about the parking garage in the back and given an access card. That said, the almost two years I rented my unit were great.

KIARA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilhelmenia M  |  First Impressions 
Rating:
5.0

The u haul app for returns

Lawana B 
Rating:
5.0

Customer did not leave a comment.

Lawanda F 
Rating:
5.0

Customer did not leave a comment.

Mymuna K 
Rating:
1.0

I would rather get shot in the knee again than ever return to this location. They scammed me out of $150 by charging me for damages to a truck that were already there when I got the truck. Then the customer service agent at this location had an attitude with me on the phone.

Dylan B 
Rating:
5.0

Customer did not leave a comment.

Melisa T  |  Overall Experience 
Rating:
5.0

Everything was perfect,very smooth

John J 
Rating:
5.0

Nothing everything was great.

Mary S 
Rating:
5.0

This location Allows for after hour drop off via the uhaul app. This was such a huge help and time saver.

Kelly B 
Rating:
5.0

Customer did not leave a comment.

Gerald W 
Rating:
3.0

The first unit I was assigned was too small. The second had someone's stuff in it. Online is reserved a first floor room without a support pole. The unit I was given was on the third floor and had a large support pole. As a result I needed to rent a small second unit for overflow.

Samuel G 
Rating:
4.0

Rails on inside of truck were missing bolts and were pulling away from the walls of the truck, which made securing items more difficult than it needed to be.

John B 
Rating:
4.0

Customer did not leave a comment.

Lamar D 
Rating:
5.0

Customer did not leave a comment.

SANDRA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIARA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anika K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NICOLE J  |  Overall Experience 
Rating:
5.0

The staff were friendly, the place was clean and I will return in the future if I have to.

Leon L  |  Overall Experience 
Rating:
5.0

Great people, fair prices, great facilities, excellent experience overall

Matthew N  |  Overall Experience 
Rating:
5.0

So far everyone has been nice at this location.I’m very appreciative and impressed by the level of customer service I received!!Thank you to all of the employees I’ve met so far and I met quit a few different people.Maybe the person reading this should give everyone free lunch or make a pizza or taco day for the staff??!Even the janitor is a sweetheart:-)They deserve it!!!!!!!

Merheda S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Menes M  |  Overall Experience 
Rating:
1.0

My unit was water damaged

Erika R  |  Overall Experience 
Rating:
5.0

Ashley was very helpful and assisted me when I didn’t think I would have any other option to store my thing. I appreciate the service she provided and went over and beyond to ensure my children and I was able to have a great transition back home. Thank you

CHARMAINE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorian J  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tyesha L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dionne B  |  First Impressions 
Rating:
5.0

Very professional, excellent customer service management, especially great communication.

Arnulfo G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chyrese N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elray T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latasha H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachery P  |  Overall Experience 
Rating:
4.0

Would appreciate during initial booking an explanation of how to operate storage elevator.

Alice M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donkor M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willett R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathleen s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashaun A  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Destiny R  |  Overall Experience 
Rating:
5.0

My move out date is wrong!

BRANDON M  |  Overall Experience 
Rating:
1.0

I had a ton of issues with the access codes and it was near closing time, so I received minimal help from the young ladies there. I only received help from the male manager when he arrived to check on things.

Chynel C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Portreace M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Judy S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Masheika S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMIEN S  |  Overall Experience 
Rating:
5.0

Selena and Jesus were knowledgeable and friendly, the unit was clean, and I feel the security measures are excellent. Overall a great experience, and I would recommend this storage facility to anyone who might ask

Matthew N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elisa S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blessing A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cassandra B  |  First Impressions 
Rating:
5.0

The only issue I had was waiting long time to check my truck back in short on workers but every thing went well moving is a process

AUDREYA J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevion S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarnita C  |  First Impressions 
Rating:
5.0

Keep up the good work U-haul.

Willie S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shadonna P  |  First Impressions 
Rating:
3.0

Lock was not provided as was stated in agreement.

Lucas B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KIMESHA S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHADONNA P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ESSENCE W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

megan h  |  First Impressions 
Rating:
5.0

Everything was perfect thank you

Janette B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEIRRA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ShaWaunda L  |  Overall Experience 
Rating:
5.0

I recently had an excellent experience at U-Haul Moving & Storage Of Bridgeport in Chicago. The facility is consistently clean and well-maintained, creating a positive environment. The staff members are always helpful, going above and beyond to assist me with my moving and storage needs. The management team is knowledgeable and readily available to explain policies and answer any questions. Overall, I highly recommend this outstanding location for its exceptional service, making it my go-to choice for all my moving and storage requirements. Five stars!

Raymond G  |  Overall Experience 
Rating:
4.0

This is my 1st time using U-Haul self storage. It was recommended I try a different location out in Markham; however I quickly ran out the door after I noticed considerable evidence of rodents because rodents did a number & destroyed everything at another rival storage facility 🙁. Though I saw rodent traps were put out at a different facility I decided to store items, I was proud to see a cleaning lady that helps maintain the grounds. I bought insurance & was assured it covers up to $1,000 by rodents. Let's hope I never have an issue w/ rodents! I also noticed ants that appear to be coming from cracks in the foundation so I hope there's regular pest control measures in place to keep ants away too🚫🐜🐹

John T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jimmie B  |  Online Move In 
Rating:
5.0

Reps at front desk were great . Housekeeper was rude to my family.

JONTELLE D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica B  |  First Impressions 
Rating:
5.0

Marisol Garcia was awesome. I just went in to take a look and she sold it for me. She seemed like someone who would be responsible and take very good care of the facility. She gave me all the options in a nice, non-aggressive way. She was personable and understanding.

MINJI W  |  First Impressions 
Rating:
3.0

Storage would be better if there was 24 hour access, especially if you’re paying for the storage.

KELLIE G  |  First Impressions 
Rating:
3.0

I only had issues with rhe check in. The location I as at requires you to check in & get a U-Haul max card which is great. The issue is that the person that worked the day i moved in didn’t check me in properly or give me a U-Haul max card. This was a huge inconvenience because after loading the elevator with all my items the elevator didn’t move so I had to leave my items in the elevator so she can give me access to the elevator. The next day I came back and had no access to the elevator. But this time a guy checked me in properly and gave me a U-Haul max card and explained the check in properly.

Shantiera C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brittany W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wilhelmenia M  |  First Impressions 
Rating:
1.0

We reserved a truck and a storage pickup for 2pm, got there on time didn’t leave til 3pm waiting on the check in process and truck, come back to put our things in storage they told us we don’t have one reserved when i had the reservation on paper, had to get a bigger storage (more money), no carts were available for free or to rent, so we had to carry stuff from the truck to the elevator and to the storage unit which was really far. Only to get to the storage unit and it was already occupied! Had to go back downstairs to get assigned to another storage and move the things from the already used storage to the new one. This process took up hours of our truck rental time. One worker was helpful but everyone else was rude and clueless!

TRINELL/ S  |  First Impressions 
Rating:
5.0

Need to add beverage machine

Joseph S  |  Overall Experience 
Rating:
1.0

My access code didn’t work which meant that I had to keep the truck overnight because I wasn’t able to unload it. I tried customer service and they were no help either

Tiara P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus G  |  Overall Experience 
Rating:
5.0

My only confusion was that the storage unit that I reserved online was not in the system, which may have been user error. Since it wasn't there like I thought it would be, the manager got me set up with a storage unit right there on the spot. It was simple to get in and out, and the storage unit was clean and exactly what I needed for my things. I had a great experience!

CHLOE K  |  First Impressions 
Rating:
4.0

Staff was on site to offer assistance.

Yolanda F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james c  |  Overall Experience 
Rating:
5.0

Best maintained & not creepy uhaul I’ve ever experienced

Nadia I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LD R  |  First Impressions 
Rating: