Customer Reviews for U-Haul Moving & Storage of Bridgeport

1,796 comentarios

431 W Pershing Rd   Chicago, IL 60609

(773) 496-4956

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 496-4956

431 W Pershing Rd
Chicago, IL 60609

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENNIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane J. 
Clasificación:
3.0

The biggest issue was that the price I was asked to pay when I got to the Uhaul location was almost twice what the reservation I made online was for. And instead of wondering why the prices were different the Uhaul employee just said "well this is the price my system is telling me". It wasn't until I talked to the supervisor that I was able to get it changed, but the prices should really match up. Also, although the trailer was clean-ish (there wasn't a button for clean-ish), it had been left open and there was enough debris that I needed to sweep out. Also, the tires are getting quite old; they are starting to rot. It is time to replace them. Lastly, the check-in process was lacking. Last time I rented from this location when I returned the trailer they asked me to put it in the line and they would come check it in, this time they just told me to put it back in the line of that type of trailer. This was an issue because I am not a professional trucker and backing up takes a lot more time and risk to my vehicle backing into a row of other trailers. And even when I made it known that I was uncomfortable backing up the trailer into the row of trailers, the employee was just like "meh".

DAVID B. 
Clasificación:
3.0

Little dirty understand snow makes hard to keep clean the floor also before I take the truck I noticed that was other set of keys were not belong to the truck the miles were not exactly was said in the paperwork the gas was not half a tank like supposed said in the paperwork I went inside I told the girl my concern about the gas and mileage was in the dashboard returned the keys were there the girl told me is okay makes sure you put the gas in the same way p

SARAI A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARMONT D. 
Clasificación:
3.0

Poor customer service. Front desk had to be trained on how to treat clients about any issues. For instance, if you don't find your receipt in your email, I can't serve you. So poor as respond to client.

KOMI A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie J. 
Clasificación:
5.0

Need windshield wiper fluid

DIANA V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaina H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W.  |  First Impressions 
Clasificación:
5.0

The gentleman that took my order was extremely friendly and courteous. He took my order and processed the paperwork while taking phone calls and answering questions that I had. Great multitasking and getting the job done.

KEVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barbara G. 
Clasificación:
5.0

Great job. Got in and out quick. Very helpful.

Joseph Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna B.  |  Overall Experience 
Clasificación:
5.0

Excelente

TOMAS O. 
Clasificación:
5.0

Nice person

TOMAS O. 
Clasificación:
5.0

The employees working their were all awesome.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORDELL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEVIN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L.  |  Overall Experience 
Clasificación:
5.0

The employees at this location got my equipment checked in and on my way quickly.

Robert M. 
Clasificación:
5.0

really easy drip off.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCHANDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LACHONDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIA N. 
Clasificación:
5.0

Stephany and David were great help

MAURICE S. 
Clasificación:
5.0

Me susta su servicio en este lugar ..

RIGOBERTO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davion P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA W.  |  Overall Experience 
Clasificación:
4.0

Easy drop off

Royce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARQUIONNA S. 
Clasificación:
2.0

Dirty trash everywhere

NORA C. 
Clasificación:
5.0

Keep David! There was also a young lady at this location. Both were personable, professional, and easy to work with!

Donna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

danny w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

OBIEDA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREEN M. 
Clasificación:
1.0

I tried to complete the equipment return via the mobile instructions and despite having full bars of service and being in 5G, I couldn't get it to load to walk me through. No one was outside helping/supervising returns. I was pressed for time so I took the required pics of the odometer/fuel gauge and vehicle pics to upload when I got service but the online return will not allow previously taken pics to be used. Terrible and frustrating return experience.

KATHERINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy M. 
Clasificación:
5.0

Great staff! Really work with you to get things done.

Gabriel P.  |  Overall Experience 
Clasificación:
5.0

The staff is always friendly, professional, helpful, and knowledgeable. I have used this location three times now and not only was I satisfied but I would eagerly refer this location to family and friends.

Aleta W.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Would recommend this location!

TYRONNA J. 
Clasificación:
1.0

I rented a truck for a one way move. After fully loading the truck the door wouldn't close. It took over an hour trying to get it down when finally a man offered help. He tried for another 45 minutes until finally it came down. I had movers at my destination waiting for my arrival (on the clock). I had a 1pm arrival time. I didn't make it until 3pm. I had to pay 2 additional hours for the movers. This truck was not ready for a one way move or any move at that. Had it been inspected in the beginning I would not have had that problem. Never again.

AHMADREE C. 
Clasificación:
5.0

Great job as usual love coming to this place

MARVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARIELL K. 
Clasificación:
5.0

The sales reps are always friendly helpful and patient at this location. Thanks for your help

MIKA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUICE O. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDY O. 
Clasificación:
1.0

Communication between your dealers and control are terrible. You tell customers where to go and when they arrive the dealer has nothing to give you. Dealer was awesome, you reservations system sucks. I hope I never have to rent from your company again.

JOHN H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sierra B.  |  Overall Experience 
Clasificación:
5.0

Customer service was good but truck not to clean and so smelly to cigar.

JOSE T. 
Clasificación:
5.0

staff on a Sunday/Halloween afternoon was so helpful and friendly, highly recommended!

Kara B. 
Clasificación:
5.0

I love the area very friendly customer service. Easy access to my storage with plenty space

Dynetta W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANAESSIE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca Y. 
Clasificación:
3.0

Loading Ramp missing which made heavy furniture difficult loading and unloading into and out of truck.. Could not get Web page.

NANCY L. 
Clasificación:
3.0

Everything was smooth, was in and out but hate that when doing cash deposit you have to leave certain documents right with the deposit, & never had a clue of that but other than that everything was pretty well.

ASHLEY B. 
Clasificación:
5.0

Hire more staff the gentleman that rented me the auto transporter was outstanding he had to multi task and was very good did his job with a pleasing attitude but he could have had some help you can only work a person without help for so long before the quality of their workmanship changes

MARVIN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arnald C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY D. 
Clasificación:
5.0

Everything went well

SHELBY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
3.0

Customer service was excellent, vehicle not so much.

STEPHEN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zimah G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD G. 
Clasificación:
4.0

Address is on Pershing Rd but entrance is on Normal Ave. Confusing to find entrance. Put a sign on building west wall with indicator pointing south.

MANUEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRENE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FEVZI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald W. 
Clasificación:
5.0

Make sure the notes match and don't charge me for excess fees

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO A. 
Clasificación:
3.0

allow payment plan

TUMARIA M. 
Clasificación:
2.0

The truck was dangerous to drive. Truck needs mechanical work

MARIA C. 
Clasificación:
2.0

Employees let me wander around the parking lot looking for my truck and then wander around even more to find the key. Finally got the key from an attendant and they didn't even verify my info past the confirmation number. This resulted in me not receiving my 2 dollies and 2 furniture carts like I ordered and paid for. Slowed my move down significantly. I had to go back to the location to get the equipment as I literally and physically couldn't move my things without it. I was charged for an extension and Marisol the mgr informed me the charge would drop off after I returned the vehicle. She recovered the experience as much as possible, but that front office staff needs serious retraining. At no point should you let a customer walk past you twice without offering assistance. I ended up spending an extra hundred bucks and it could've been avoided. Extra Charge still hasn't been refunded. So idk.

Noel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELVIS A. 
Clasificación:
3.0

I am not pleased at Alll with my unit I purchased a 5 × 10 unit that's $99 a month t o my surprise in the middle of my unit is a huge structure beam so no its not 5 x10 I couldn't get the rest of my things in there I want a discounted rate or another unit

CAMILLE M.  |  First Impressions 
Clasificación:
1.0

I received a code to access my storage unit but all the key pads kept denying my access even after she tried to give me another code which result in me taking 5 hours to move my stuff in because I had to wait long periods of time for the employee to put me on an elevator due to other circumstances and customers she was helping. If my code was working I could've been out 2 hours max so that's why i rated 1 star.

Jalissa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH C. 
Clasificación:
4.0

Only thing i would've changed from the experience would be to the ability to choose which cargo van I used. While setting up the reservation online it seemed like I would be renting one of the newer looking cargo vans, but upon arrival I realized it was the older cargo van. Either way, it worked for what we needed. Entire experience was a 9 out of 10

Ricardo C. 
Clasificación:
5.0

This was my first time renting a U-Haul cargo trailer. I did not know what to expect. Everyone was very helpful in getting it done and in explaining the process and use.

Marilyn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
5.0

Very good place

NOEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam S. 
Clasificación:
5.0

you have an inventory shortage in chicago far away, but happu you had a trailer for me

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURAELISE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margo C. 
Clasificación:
5.0

Despite having done my check-in in advance with my international license, at the time to pick up the truck the app asked for additional documents, such as passport. Those types of documents are not usually something that you carry with you so of course it took my by surprise and couldn't comply with the requirements. Luckly my US citizen partner was able to take upon the reservation. The lady at the pick up location was helpful.

WILLIAM T. 
Clasificación:
4.0

We have to make sure equipment is working

LLOYD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Nada

Michael W. 
Clasificación:
4.0

Skip

BILLY B. 
Clasificación:
3.0

I still don't know how the bill got so high, and I had the truck back before 11am on the 7th. Also no one checked it they just took the key and that was it. But how did the bill get to almost 300?????

LATASHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARCONIA J. 
Clasificación:
1.0

I e submitted complaints regarding the location about the responsiveness and professionalism of this location.

loren M. 
Clasificación:
5.0

The man who processed my paperwork went above and beyond the normal to help me. I hope his manager is informed and he gets a raise.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN L. 
Clasificación:
5.0

Our contract had us dropping off at another location but when I called it they said they don't take trailers and recommended the Pershing Rd location which was superb.

KEITH RICHARD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie A.  |  First Impressions 
Clasificación:
3.0

When I made my reservation online I did not take the $25 insurance because I have my own insurance. Upon arrival I specifically asked the attendant/cashier not to charge me the insurance. She indicated that I wouldn't be charge. Sure enough I got charge after receiving my final bill. Not happy with the service.

JUAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manish Kumar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO S. 
Clasificación:
2.0

There were no units available. There were two listed as available (which I needed)however when I went to the first one it had a lock on the door.

Felicia S.  |  First Impressions 
Clasificación:
4.0

The person who assisted me (Kevin) was most helpful and informative.

Patricia P.  |  First Impressions 
Clasificación:
5.0

Helpful staff and a clean facility

jacob s.  |  First Impressions 
Clasificación:
2.0

The staff and facility was great. My issue was that I reserved a storage unit at a certain location then when I arrive it was not available. Thats bait and switch. Honestly very upset with that.

Brandon A.  |  First Impressions 
Clasificación:
4.0

There is a huge pole in the middle of my unit that takes a significant amount of space away from the area

Tiffany R.  |  First Impressions 
Clasificación:
5.0

The sales person went above and beyond to address any questions that I had about storage. An outstanding employee.

Richard J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B.  |  First Impressions 
Clasificación:
5.0

The man that took care of everything, I believe his name was Eddie, was very nice. He explained everything to us and made it easy to find our unit. The place looked very clean and I hope it stays that way. We had poor experience at another facility, that is why we came here.

Roland G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA W.  |  First Impressions 
Clasificación:
5.0

Everything went smooth and was a quick process regarding storage space rental

aquarius l.  |  First Impressions 
Clasificación:
2.0

I was severly overcharged and only told I would receive a partial refund by Angel the Manager.

darlene b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike S.  |  First Impressions 
Clasificación:
4.0

Eddie has really good service

arnita C.  |  First Impressions 
Clasificación:
5.0

Linda went above and beyond to help very friendly

Donna B.  |  First Impressions 
Clasificación:
5.0

Everything was thoroughly explained...

sabeel e.  |  First Impressions 
Clasificación:
1.0

Waited over an hour because the person who was authorized to check people in was not in the store. Unacceptable. Then to get assigned a unit that was not easily accessible.

olamide m. | Reservación
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