Customer Reviews for U-Haul Moving & Storage of Brampton W

11,631 comentarios

411 Main St N   Brampton, ON L6X1N7
(Near Flower Town)

(905) 451-2293

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 451-2293

411 Main St N
Brampton, ON L6X1N7
(Near Flower Town)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

BRAD G. 
Clasificación:
4.0

If the location opens at 9am, and there are a group of people waiting for the store to open....the locations employee's who are working in the yard just 50 yards away could at least acknowledge the customer's waiting. There were about six customers watching the Uhaul employee's moving equipment around while we waited from 8:45 - 9am. Most wondering what was going on. Most had the impression the location opened earlier than 9am.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JagdeepSingh G. 
Clasificación:
1.0

Proper training for employees. I was charged double the amount I needed too because a new girl was not trained but still helped me. I tried calling this location and was on hold for an hour. I had to end up driving 40 minutes the next day to have the issue resolved in person. Ridiculous service.

Teena P. 
Clasificación:
4.0

Staff was not courteous and vehicle was not clean from inside.

Nitish G. 
Clasificación:
3.0

Ask if the customer has any questions before leaving the desk.

Letesha M. 
Clasificación:
5.0

I'm assuming this is a company decision. The Trucks are configured to have taction mode always on even though there is an option to turn it off. Every time I went to turn traction mode off it temporarily did and then automatically turned back on. No need for traction mode to be on during ideal conditions. This just wastes gas. Also I found the truck to rev high which once again wastes gas. So you end up paying additional gas expenses to the final bill.

Kevin G. 
Clasificación:
3.0

While it was clean enough, I still needed to sweep out the trailer before I used it.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

A-REID W. 
Clasificación:
2.0

The people who were at the counter were speaking so fast that you don't even understand a thing. She did not explain to me what will happen after I use the truck or after returning. In my shock I was asked to pay for the truck again but thankfully the other employee there was so nice to explain it to me. Clearly their communication with other employees are poor since we have been pointed to differemt people when we were asking for the dolly. To cut it short, employees in this location made me feel like they don't want to work, they don't want to assist customers, and they are so clueless with the word customer service. I had a very hard time picking my truck up and returning it. It wasn't a smooth transaction with this location. Plus I didn't know that there is a cleaning fee. When I booked my truck I was given the estimate for the truck and mileage only. I think i was scammed with that since it was a hidden charge.

Jane Sarah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pardeep S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKSHIT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harpreet G. 
Clasificación:
4.0

Pi-up truck was dirty,cabin ,seats never wash...other than dat-o.k.

zoran G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Navjot S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan K. 
Clasificación:
5.0

The location is great and central to me and the Brampton area I live. I did find the vehicle was very dirty on the inside cabin and the driver and passenger seats were soiled with animal fur. I am allergic and I found this disgusting.

FRANCIS DEAN W. 
Clasificación:
5.0

Amazing job

Manpreet N. 
Clasificación:
2.0

No one answers the phones. The truck I rented leaked and destroyed all of my boxes. When I returned the vehicle I was told no charges would be put through until the manager spoke to me about the damage to the boxes, but the charges were put through the very next day and no one phoned me. I sent an email to the manager and have not hear back yet. Terrible customer service.

David W R. 
Clasificación:
4.0

Weblink used for vehicle condition inspection is not intuitive with regard to “disputed” items/photos; for exterior and interior. Vehicles are in MIles; Rates are in KM - invoice billing units in miles (very confusing for people not experienced in unit conversion).

Stephen V. 
Clasificación:
5.0

Fast and straightforward service.

Kalman R. 
Clasificación:
3.0

Engine light was on so drove back to find out it was okay to drive with it on Windows were filthy.

GEORGE F. 
Clasificación:
5.0

great find. helpful people. a shining star.

Benjamin P. 
Clasificación:
3.0

Èxplain to customer what to expect

Charlene H. 
Clasificación:
3.0

El cliente no dejó un comentario.

HARMEET S. 
Clasificación:
5.0

keep to good service

Victor C. 
Clasificación:
5.0

All good thanks

Baljeet M. 
Clasificación:
3.0

Girls at counter talking personal business in front of customers. One even swore. Then when returning truck. One of the girl was waiting on her ride. A lady and I was just asking a question and her reply was I'm off duty now. Simple answer that could have made things easier for customer if she was just kind enough to answer. The guy at the bay didn't look like he wanted to work. Had a question about the back of truck having some stain and the respond was not good. I have been renting from Uhaul for many years and this is the first time. I wasn't happy with the service.

MARIA M. 
Clasificación:
5.0

Contactless pick up and drop off was great!

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatrice H. 
Clasificación:
5.0

I was given a damaged trailer that was not swept out. The damage was no accounted for in the pictures sent to me when I was taking the trailer. I uploaded pictures the damaged pictures to dispute current pictures but I shouldn't have to do that when it is obvious this trailer was damaged before giving it to me.

Claudio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agnes D. 
Clasificación:
4.0

Nothing for now

Depaul M. 
Clasificación:
3.0

How the hell did a $40 rental for 4 hours end up costing over $100? Fuck your prices

Shaydon S. 
Clasificación:
5.0

Amazing coustomer service

Manpreet N. 
Clasificación:
5.0

El cliente no dejó un comentario.

HarpreetSingh B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gbenga A. 
Clasificación:
3.0

You moved by pick up location increasing the number of kms I had to travel and then charged me for those extra kms with little to no recourse for me. It would be helpful if the size of the gas tank was available so that the customer could pump gas once to fill it to the appropriate level.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine V. 
Clasificación:
5.0

El cliente no dejó un comentario.

harmeet J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshelene T. 
Clasificación:
1.0

Customer service needs improvement the reps need to speak appropriately to the customer. I was told not to argue when I was explaining that I did not see online that I had to have a credit card to rent a van. I did not expect to be spoken to him hat way, as customers should have a right to explain without being interrupted and told not to argue.

Marsha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

pricing per KM has gotten expensive

Scott T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harman S. 
Clasificación:
2.0

I spent over 2 hours just waiting around for staff to help me, and even when they did they were talking to the other staff and on the phone dealing with someone while asking me questions that makes it hard to understand and get things done

Matthew H. 
Clasificación:
5.0

Absolutely love the service at this location. I have been using this location for about 20 years. Different staff since, but never disappointed. The crew works well together from the cleaning crew to the Return of vehicle Reps, to the Customer Service Reps. Professional, courteous, respectful, dignified, and efficient. They're all in sync with the delivery of Customer service. Absolutely 

Debbie D. 
Clasificación:
5.0

Staff was friendly and helpful.

Monique B. 
Clasificación:
5.0

The steering wheel was sticky, it was gross. Did not appear at all the truck had been sanitized. There was dirt left in the back of the truck. Truck also needs to be serviced, the steering is off. It kept pulling to the right the whole time. For me to get it to go straight, I had to keep the wheel turned slightly to the left.

Tammy S. 
Clasificación:
5.0

Highly recommended

satnam S. 
Clasificación:
2.0

At the day of pick there was a huge waiting line of customers and the staff at Uhual branch was very slow. It took me 1.5 hours to wait in the line and grab my truck Thanks

Syed H. 
Clasificación:
5.0

Service associate at counter was very friendly and knowledgeable. Gentleman who took my vehicle back was very friendly and gave good advice. Overall good experience.

Kulwant S. 
Clasificación:
3.0

Truck exterior was not clean making it difficult to inspect and identify existing damage. Left turn signal not working. As for the facility and employees, both met my expectations.

Salvatore P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SRINIVASA RAMAKR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan K. 
Clasificación:
1.0

Ikjot Singh called me a liar and threatened to charge me an extra day

kwame A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian A. 
Clasificación:
3.0

Have a counter for confirmed booking online instead of waiting in long line up for next person

Sukhminder P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mithu S. 
Clasificación:
1.0

Even after registering in advance and completing online checkin, had to wait for 1 hour to get the vehicle.

Kapil M. 
Clasificación:
2.0

Incredibly long line up just to receive my reservation. Even though I reserved a truck, I still waited over an hour to get the keys.

Carmine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

YaChang C. 
Clasificación:
1.0

The customer service was awful. They were not knowledgeable at all. I reserved a rental for Saturday but when going to the site they wouldn't give me the equipment. I had to change my reservation until Sunday and make another trip from Kitchener to Brampton. They never picked up their phone either of the two days I tried calling. All of these people at this location need customer service training. They all were so rude and entitled. Both Saturday and Sunday I waited in line for over 45 mins. There was not enough staff at the counter. Maybe consider having extra staff the last few weeks of August and first week of September as this would be peak time for student to be moving to college or university !

Shawn S. 
Clasificación:
3.0

Improve the waiting time

Kinderbir S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quang T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harkawalpreet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manish S. 
Clasificación:
4.0

I don't know why I was booked in Brampton, when I am from Mississauga. This added 50km to my cost and an hour of my time. The first place I was supposed to pick up my truck from was a shabby grocery store with a single person servicing U-Haul customers and also local grocery clients. I spent about 30-40 minutes waiting in line because client ahead of me was renting a truck. When it was my turn, however, clerk said someone did not return a truck so he didn't have one. Maybe he shouldn't have rented last available truck if he knew someone reserved it? I was redirected to another Brampton location at 411 main str, which looked much better and was way more professional and speedy. Still, my overall rating is 2 out of 5: - truck reservation in Brampton and not Mississauga - truck was not available at the location - long wait time

Yuriy O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Manuel F. 
Clasificación:
5.0

This is twice now that I've had a really really good experience with U-Haul. I'd really like to give a shout-out to the lady at the desk who was so nice, helpful and all smiles to me at 7 in the morning, a time at which I can barely enunciate my vowels. Also a shout out to your yard crew at this location. Crisply dressed and expertly drilled with minimal time wastage. I was in my U-Haul and on my way in under 12 minutes. If I had any feedback, it'd be that you could have extra staff at the desk to better deal with the line up. But this is me nit-picking here! 5 stars!

Ishaan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Attila N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZOI F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARSHAK P. 
Clasificación:
5.0

Amazing check in and reservation was held as promised. Truck was great. No issues at return.

Mohammad K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gurpreet K. 
Clasificación:
5.0

I checked in online prior. It took 45 min or more before I could depart. Pickup truck was ready, then needed to wait for trailer to be installed. I would like it if the equipment rented is all set ready to go as this set the plans back by an hour all friendly staff and quick return - thanks

andrew C. 
Clasificación:
2.0

Was charged extra 20 dollars even though we dropped back the U Haul van well in time. Not good experience

harmanjot S. 
Clasificación:
5.0

staff very helpful and great location

Sachin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mandeep S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shiraz T. 
Clasificación:
1.0

explain them your policy if not bring back equipement on time thrn 50$ will be charge from their pocket to give to other customer

Simranjeet P. 
Clasificación:
2.0

They overcharged me on my credit card. My invoice has a different amount but the credit card was charged more then the invoice provided to me.

Parneet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Navjot Singh G. 
Clasificación:
2.0

it took forever to get the truck even though reservations were made. one of the headlights was out on the truck and I was never told that there was a service fee for returning the truck after hours. I would have waited to check in at 7 am had I known

Angele C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bhinder S. 
Clasificación:
5.0

El cliente no dejó un comentario.

bhawanjeet S. 
Clasificación:
3.0

Equipment is not properly checked before delivery

tariq K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amandeep A. 
Clasificación:
5.0

El cliente no dejó un comentario.

john R. 
Clasificación:
1.0

Prices are unexpectedly

Vishal S. 
Clasificación:
4.0

everything was gud but seems bit expensive ..

ARSHBIR S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tejpal G. 
Clasificación:
1.0

They have charged me $20 for no reason while I return the truck in proper way online submitted pictures and return keys in mail box.

Kashif L. 
Clasificación:
2.0

The lady working at the customer service who served us was very rude and aggressive. Her tone was very rude and couple of smart comments she made was very inappropriate. It felt as if she hated working on that day and wanted to just finish work ASAP.

Harsh P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sartajuddin S. 
Clasificación:
5.0

Good service

Arshdeep S. 
Clasificación:
3.0

I didn't need the rental for 2 days. They told me I had to rent it for the two days? I wasted 40 dollars extra to use the trailer when I needed it for one day.

Shirleen L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charmane C.  |  Overall Experience 
Clasificación:
1.0

Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.

Jill B.  |  First Impressions 
Clasificación:
1.0

You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company

Robyn G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Winsome W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ankur k.  |  Overall Experience 
Clasificación:
1.0

The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait

Laverne M.  |  Overall Experience 
Clasificación:
1.0

My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio G.  |  First Impressions 
Clasificación:
5.0

Awesome.

GALO V.  |  Overall Experience 
Clasificación:
2.0

Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.

RANDYL C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P.  |  Overall Experience 
Clasificación:
1.0

I'll never again rent from here and I won't recommend it to my friends.

Chelsea O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JUDYA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arevazhagan T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Breanna T.  |  Overall Experience 
Clasificación:
4.0

Not enough desk clerks. Too long lineups to get service.

christopher ,l m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Viqar K.  |  Overall Experience 
Clasificación:
5.0

The front desk costumer service was awesome . Thanks Karam

karam a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSIE SWALE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bright A.  |  First Impressions 
Clasificación:
2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

dennis j.  |  Overall Experience 
Clasificación:
4.0

Thank you Madhu for offering me free month service for rental of storage

Bhavna T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANELLE H.  |  Overall Experience 
Clasificación:
2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

DEANNA m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Blair B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TIYANA SHELON H.  |  First Impressions 
Clasificación:
5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Gurpreet B.  |  Overall Experience 
Clasificación:
5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.

Golda K.  |  Overall Experience 
Clasificación:
1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

cheryl j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LLOYD S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele C.  |  Overall Experience 
Clasificación:
4.0

Was a helpful storage space between moves

Elisabeth D.  |  Overall Experience 
Clasificación:
3.0

Overall ok

Cara B.  |  Overall Experience 
Clasificación:
4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Abhinav K.  |  Overall Experience 
Clasificación:
1.0

Worst service ever. Booked 26'ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17'ft ready . Bad service from madhu at counter as well. DO NOT USE.

sheik,fardhin,rizwan f.  |  First Impressions 
Clasificación:
5.0

Excellent friendly staff

atinder g.  |  Overall Experience 
Clasificación:
5.0

Great ladies working in the office. Would like to see it more multi cultural.

Joan A.  |  Overall Experience 
Clasificación:
4.0

ceiling not high enough

ronald l. | Reservación
Clasificación:
3.0

Ninguno

terry, ann a.  |  Overall Experience 
Clasificación:
5.0

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

raymond C.  |  Overall Experience 
Clasificación:
1.0

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

SWANDJAJATI, SYLVIA T. | Reservación
Clasificación:
3.0

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Gracias.

LynneMarie t. | Reservación
Clasificación:
2.0

No attention to customer service

AREWINER P. | Reservación
Clasificación:
4.0

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.

SUSAN F.  |  Overall Experience 
Clasificación:
3.0

Bueno

natasha m.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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