Comentarios de los clientes para U-Haul Moving & Storage of Brampton W

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Testimonios de clientes recientes de U-Haul Moving & Storage of Brampton W

Clasificación general:

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Benny D.
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El cliente no dejó un comentario.

Neel E.
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Excellent customer service by staff during pickup and drop off made was very knowledgeable, professional. 10/10

ANTONB L.
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El cliente no dejó un comentario.

STANFORD T.
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Staff was very aggressive

ERICKAJOHANNA C.
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Horrible!! When I called I got quoted before renting it, I called a couple of times to make sure that was the quote I was given from the beginning . When I drop off the truck I had to pay MORE than DOUBLE the quote given ...

Cody M.
Clasificación:

I pre booked weeks in advance for a 2 day rental and paid my bill IN FULL on pickup day. When I returned the truck, I was told by the attendant I owe an additional $65. I questioned him and he sent me inside to customer service. After 5 mins of "Looking at my rental" , the bill changed to $25. Then I was told not to worry it would now be $15. I was told that it was for the extra day of insurance. Why would you make me pay for everything on the day of pickup, but not charge me for the extra day at the same time. Sounds like a money grab to me. I was told the manager would call me personally on Tuesday before they "Close the transaction" but no call. Just an email telling me I've been charged without any explanation. I am not impressed with the way this was handled and I feel I deserve an explanation from somebody.

martha F.
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Very turned off with the entire process or renting out the truck. It was extremely tedious and long. It's a great disappointment and i will definitely seek out other solutions and companies for moving. Won't be back anytime soon

Manoher B.
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Excellent service

Christopher K.
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Excellent experience. I highly recommend Brandon, owner of Minute Movers through U-Haul! His company is very efficient, friendly and inexpensive for the work they did! I will definitely recommend Brandon and U-Haul to anyone who needs a mover!

Juzar S.
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We came to return the vehicle 10 mins before the posted time. But the staff refused to accept return and said they shut off the system. Since i paid by debit now i have to come back tomorrow. Such a pathetic experience!

ALBERTG C.
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El cliente no dejó un comentario.

DANNY M P.
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El cliente no dejó un comentario.

WILLIAMP W.
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Right front headlight was falling out of vehicle

BIJUG P.
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The front desk girl was good and patient but explanation of policies was lacking when I picked up the van he was just left running with no instruction that this was mine which was frustrating since it was minus 19 outside with the wind chill... I went to total of 25 km and I was charged $17 for gas even though the needle didn't move. When I came into the parking lot there was nobody to help me to let me know where to drop off the van and although I looked confused and reached out to staff members they just continued to do what they were doing and ignored my questions until finally one person answered. I personally did not want to come to this location because I read the Google reviews about customer service not being good but I had no choice. All in all I was expecting worse but truthfully it was still far from good

RICHARDE L.
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The front desk staff seem to not care at all about the job and seem to wish they were anywhere else in the world but there. Unhelpful, indifferent and rude is how I would describe the female staff member that served me.

TINA C.
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El cliente no dejó un comentario.

VICTORIAL S.
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Everything went well for me.No complaints at all.Everyone was very friendly.

HASSAN A.
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Truck rented was very old and brakes did not work. The truck was provided to me late. The customer service representative that called me the next day was extremely rude, abrasive and shouted at me early in the morning, ruining my entire day. When I asked her name she behaved condescendingly and spelled it out to me. I was furious and will never step foot inside this store at all. If management is human, they will find out who called me on the morning of Sunday Feb 7th at 10am and take remedial action. My number is 6476163812.

Anika B.
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El cliente no dejó un comentario.

NICHOLASC D.
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El cliente no dejó un comentario.

Kyle R.
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El cliente no dejó un comentario.

CHERYL T.
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Excellent service very friendly..

ramandeep S.
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El cliente no dejó un comentario.

Akshay B.
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El cliente no dejó un comentario.

Jaymin T.
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The process of Mobile pickup was easy but the INSTRUCTION for first timers WASN'T CLEAR at All.....

Kevin A.
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El cliente no dejó un comentario.

TARAKJOT D.
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El cliente no dejó un comentario.

SHERIKAMONIQUE S.
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El cliente no dejó un comentario.

Waleed T.
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El cliente no dejó un comentario.

PETER M.
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Everything was fine. Only problem was the inside of windshield glass was really dirty.

Daljeet S.
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El cliente no dejó un comentario.

MANDEEP SINGH G.
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Girl on desk soo rude behaviour if you can improve that girl ....u- haul is best thanks

SHYAM B.
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El cliente no dejó un comentario.

RALLIS T.
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I got a call a day before my pick up date and was asked to change the 20 foot truck (original booking) to 16 foot truck or else change the date for the booking. I had no other option but to change the pick up date and time. U-Haul must fulfil the promise of refunding $50 as the truck was not available on the booked date. I booked more than a month in advance to avoid this last minute availability issues. This is completely unacceptable from a company like U-Haul. I had to change my moving plans last minute because of this screw up by U-Haul.

JASONP P.
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Amazing staff and customer service!!

Loic E.
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That was the worst experience I've ever had ! Dead battery for a 30 min moving and we got stuck for 3 hours with no one at the store responding ! And after that the person at the store did not do a reduction just “we reduce the fees concerning the delay of your arrival” of course I was late because I was stuck for 3 hours !!!! Disgusting! Never ever will work with you again and I will let everyone know about that at my work and for new movers in Canada

SEEMA V.
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El cliente no dejó un comentario.

Rayon T.
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El cliente no dejó un comentario.

IMMANUEL U.
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El cliente no dejó un comentario.

NIGEL H.
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El cliente no dejó un comentario.

ALEXANDERCHRISTO S.
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El cliente no dejó un comentario.

Melvin S.
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El cliente no dejó un comentario.

MARLENESUZANNE A.
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The outside of the truck was dirty but did snow 3 days before pickup. Also a senor light was on for low tire pressure

Arshdeep A.
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It will be better if you mention proper location for key book with images.I wasted 15 minutes to find the key

Virdavinder S.
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El cliente no dejó un comentario.

STEPHENW S.
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I like how I did not have to wait for anyone outside to pick up my rental, keep up the good work.

Jasdeep B.
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The tire light on the dashboard was on. As well as another symbol which I'm not sure what it was for.

Gurpreet S.
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El cliente no dejó un comentario.

SHAWNE S.
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El cliente no dejó un comentario.

Ryan R.
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The return process was kind of discouraging and was not at all welcoming after doing such a strenuous move. They need to improve with the staff when returning equipment.

Alex M.
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El cliente no dejó un comentario.

SUMESH V.
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El cliente no dejó un comentario.

Andrew W.
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El cliente no dejó un comentario.

STEPHEN N.
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The check in process is way too long! It is nuts.

JASWINDERSINGH S.
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Vehicle full clean very good for moving ,but u haul need to reduce some prices .

AVELINO F.
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Nothing

Rob M.
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Quick and friendly

BIKRAMJITSINGH C.
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El cliente no dejó un comentario.

Joao D.
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Service is good, and very good price rate.👍

John S.
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On-line check-in is so easy and save time for pickup. I recommended that everyone should use it.

Priscila C.
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Absolutely friendly staff and well informed. Great service, easy and a smooth flow.

MICHELE M T.
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The truck was in poor working order. The wipers were malfunctioning, the headlight assembly was not aligned and falling off. The overall condition of the truck was poor. There were old masks and earmuffs in the cabin which I had to dispose of. The representative at the counter asked for two people to have on file as if I was a criminal. I have rented U haul trucks frequently. By far my worst experience.

HARJIT S.
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El cliente no dejó un comentario.

AKASHPREETSINGH D.
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El cliente no dejó un comentario.

SHIRISHKUMARHARM P.
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It was a great service. Everything was good

Ferol D.
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El cliente no dejó un comentario.

AKSHAY B.
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El cliente no dejó un comentario.

VARDEEPKAUR S.
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The two ladies working the counter were really nice and accomodating. Grear service from both of them.

ROBERT F.
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If I show you my plastic drivers license , spray it with Lysol for all I care , scanning it on cell phone was a pain in the ass

Joshua J V.
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Very quick and professional service. Fair and accurate pricing with no hidden extras, you pay exactly for what you use. Definitely an excellent experience. Moving is never fun but you folks at this location made it a heck of a lot more pleasant thank you.

HARPNEET B.
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El cliente no dejó un comentario.

Benjamin B.
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El cliente no dejó un comentario.

JOTPRAKASH S.
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It is showing Oil Change reminder consistently

marcello G.
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El cliente no dejó un comentario.

James T.
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El cliente no dejó un comentario.

JACQUELINE N.
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El cliente no dejó un comentario.

KYLE ANDREW H.
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Customer service was fantastic, I have had poor experiences 2-3 years ago at a different uhaul and this has really changed my mind. Both check in service was very effective, and drop off was really fantastic. Great work!

Divesh K.
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El cliente no dejó un comentario.

Antonio L.
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The customer service was awful. The check out lady had an extremely poor attitude. The only benefit was that they had a lot of stock.

Karol K.
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Not techie and had real difficulties using my phone for the licence verification

Heather T.
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I've had some hiccups, with my rentals...a wrench was lite up on dash board, the back end was full of drywall from the last customer, a broken wiper, etc. Small issues, but I still appreciate this is not what Uhaul generally intends from their brand. Last week however, the problems that I had, due to Uhaul's equipment cost me time and money. I was scheduled for a warehouse pickup, for 8:30, and when I got to my puck up location, the back door was jammed, and 5 people tried to get it to open, but it wouldn't budge. I had to leave, return the rental, get a new truck, and a new time slot, to pick up my shipments. It was finally given a time, that was 2hrs after my original time slot, which had a domino effect, and pushed back the remainder of the day, and was unable to attend other appointments. I was given a replacement, and that on had a steele plate that was part of the flooring, all bent (I can send pictures), and it was a tripping hazard, not to mention things kept getting snagged on the hole, as they were going into and out of the truck. The hole measured about 2feet x 2feet square. I was not happy this time round.

CRAIG ROBERT B.
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El cliente no dejó un comentario.

Joseph F.
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This location has always done well. Keep up the good service.

PRINCE TUTU A.
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I was very disappointed at the service at this location. Our reservation was made almost a week before pick up and by the time we arrived, the truck was not ready or cleaned. We were given the key to check the truck and move it. The truck had a flat tire and we asked a staff for help. A staff pointed us to the garage door and asked us to wait in front of it for someone to open up and attend to us. After waiting outside in the cold for almost 10 minutes, I went in and asked the staff behind the counter for help. She looked at me rudely and said she'll get someone to open the garage and attend to us. This took another 5 minutes until someone came to pump air into the flat tire. Instead of checking the other tired to make sure they were good, he rudely asked us to move the truck right away before we can check the other tires. I will not ever recommend this location to anyone. It was a really terrible experience. It took about 45 minutes to complete the pickup. We have rented at other locations and had a great experience. Unfortunately, this location lacks customer service.

Russell D.
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El cliente no dejó un comentario.

Gautham K.
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We booked an appliance dolly with the reservation but it was not available while pickup. The desk lady informed that dollies cannot be guaranteed even for reservations. I had made my reservation 4 days earlier (and checked in) just to make sure I get it. If a dolly is not available I should be informed before my pickup. We had a hard time moving bigger appliances because of this. I feel this is a problem that needs to be fixed by this location or Uhaul in genreal.

chelsea M.
Clasificación:

Contactless pick up was not contactless I followed all the steps on my phone, it directed me to go inside “skip the line “ and go to the side counter to collect my keys when I went inside there were a few people in line I went to the counter a woman wearing a hat that said she was “management” told me I had to wait in line I got in the back of the line and then she yelled for my information across the room. Although I followed all the steps in my uhaul account and I was at the receiving key page she said I only had a reservation she instructed me to click “ got my keys “ which I did and she said “ in my system it's still just a reservation” she gave me no further instruction on what I should do and I continued to wait in line for 30 minutes when I finally got to the counter and they verified my reservation and my credit card had gone through( which had already been done online) they told me the keys for the truck were back outside, I then had to ask “ okay where outside ? Where do I go ?” The manger seemed annoyed that she had to be working and was very rude, the lot guys were very friendly but it took an additional 10 minutes to find the key, once found in the lot lock box the lot guy said I should have received a lock code so I didn't have to go inside but the “my uhaul account” prompted me to go inside instead. Once truck inspection was done the truck had low tire pressure which required air and took another 5 mins my reservation was for 4pm and I arrived at 3:55pm it was suppose to be contactless and was not, I didn't end up leaving the lot with my truck till 4:50pm, very unimpressed with the customer service at this location.

ABDIHUSSEIN E.
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El cliente no dejó un comentario.

CHANELLE H.
Clasificación:

First off I had a reservation when I got there I had to wait for the guys outside to find the truck and to top things off they made me pull out the truck while they stood around talking with one another it was very unprofessional I will not be renting from you again also I filled up the truck and you did not reimburse me back and I spent almost 800 at your store I've had problems with this location in the past but this did it for me

MARCELLOANTONI G.
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The lady who was outside receiving vehicles from customers was very rude and hyper. The attitude is unnecessary especially if you take the time to listen to people. I understand having a demanding job, but manners and respect are key. Thanks

Glen T.
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El cliente no dejó un comentario.

Suchir M.
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El cliente no dejó un comentario.

RICHARD H.
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El cliente no dejó un comentario.

ANTHONY G.
Clasificación:

Our truck had a lot of noise and air coming from the windows. It was loud in the cabin.

Parvesh D.
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There should be snow tyres for the vehicle as there was lot of snow on the day. It was very dangerous to drive the vehicle. It was skidding of the surface.

TARAKJOT D.
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I wish u-haul was still taking after hours equipment drop off.

John S.
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Wash your vehicles after each use. Hard to circle check the vehicle when it is dirty. Otherwise price was a little higher than I expected. But service was good overall.

Asad Z.
Clasificación:

You charge service fee for refuel, that is to much and unfair.

PAULD G.
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Staff were amazing and friendly. No improvement possible on staffing.

Karanpreet S.
Clasificación:

main thing is these guy lots of money on hold

TIYANA SHELON H. | First Impressions |
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El cliente no dejó un comentario.

Gurpreet B. | Overall Experience |
Clasificación:

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Golda K. | Overall Experience |
Clasificación:

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

cheryl j. | Overall Experience |
Clasificación:

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

LLOYD S. | Overall Experience |
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El cliente no dejó un comentario.

Michele C. | Overall Experience |
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El cliente no dejó un comentario.

Elisabeth D. | Overall Experience |
Clasificación:

Was a helpful storage space between moves

Cara B. | Overall Experience |
Clasificación:

Overall ok

Abhinav K. | Overall Experience |
Clasificación:

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

sheik,fardhin,rizwan f. | First Impressions |
Clasificación:

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

atinder g. | Overall Experience |
Clasificación:

Excellent friendly staff

Joan A. | Overall Experience |
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Great ladies working in the office. Would like to see it more multi cultural.

ronald l. | Reservation |
Clasificación:

ceiling not high enough

terry, ann a. | Overall Experience |
Clasificación:

None

raymond C. | Overall Experience |
Clasificación:

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

SWANDJAJATI, SYLVIA T. | Reservation |
Clasificación:

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

LynneMarie t. | Reservation |
Clasificación:

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

AREWINER P. | Reservation |
Clasificación:

No attention to customer service

SUSAN F. | Overall Experience |
Clasificación:

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.

natasha m. | Overall Experience |
Clasificación:

Good

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