Quick serviceLudivina H.
Customer Reviews for U-Haul Moving & Storage of Bradenton
Bradenton, FL 34205
(Bus 41 N Of Cortez)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Michael R.
On-line registration saved a lot of time at pick-up.. Truck was ready to go at appointment time. Return of vehicle and final billing was handled expeditiously and with a minimum of fuss. Great experience.Stephen B.
El cliente no dejó un comentario.RICKLANDR C.
The service was excellent, timely and professional.James L.
The staff are really nice.FRANCISCOE D.
I know you are short of help but you got my car trailer hitch put on in a very short period of time. GraciasRoger C.
El cliente no dejó un comentario.CHARLES B.
El cliente no dejó un comentario.Gary A.
Make sure vehicle is onsite when promised. Lorrin made a phone call right away to renter who was supposed to haved returned it, told them it was to be returned right away, a new customer had reserved for the day. Lorrin was very proffesional. Thank you lorrin. Will always come back.JAY F.
Quick and easy drop offWAYNE H.
Great service!Bob G.
El cliente no dejó un comentario.RICHARD C.
The agent outside was overworked and in a hurry. There was NO WALKTHROUGH to inspect damage on truck, which I discovered once i took truck to my house. I photographed existing damage to truck skirts and sides, and called U-Haul rep to report. The car towing attachment right side signal did not work.BRUCE D.
El cliente no dejó un comentario.JONATHAN P.
Service at counter was a bit slow.DOUGLAS F.
GUARANTEE NOT WORTH THE PAPER IT IS PRINTED ON! I am writing this review to comment on your storage location at Midgard Self Storage Lakewood Ranch, 10810 Internet Pl, Bradenton, FL 34211. Reserved a full-size van for 11/13/21. Went to location at the appointment time. Was advised that they did not have the van that I rented and paid to reserve. Was told by the Midgard Storage representative that U-Haul's failure to keep reservations is a WEEKLY occurrence at this location. Was transferred to a U-HAUL customer service representative, Kaitlyn, who said the best she could do was to give me a pick up truck for$.59/mi. at another location 25 minutes away. Kaitlyn said she could not honor U-Haul's $50 refund guarantee b/c they did not â€œcancelâ€ my reservation. I replied that they had affectively canceled my reservation by not having the vehicle that I paid to reserve having there at the designated time. Kaitlyn said that I had to speak with the manager, Oriel, who apparently was not on duty despite the fact that this was a Saturday and ostensibly one of their busiest rental days. I needed the truck, so went and got the pick up truck which did not meet my needs and required me to go purchase tiedowns to secure the material in the bed of the truck that I would not have needed if they had provided the van which I specifically reserved which they said they had available. Representatives at the 3602 14th St., West location were far more pleasant and professional. However, the pick up truck that I was given literally had significant dents or damage on every single side of the vehicle. U-Haul has gotten really cute in the past years putting the responsibility on customers to document damage to U-Haul's vehicle instead of U-Haul noting the obvious, significant damage on their own paperwork. Inside of the vehicle was very dirty and smelled of smoke. Overall, U-Haul made what should have been a relatively simple experience quite an ordeal. You have lost me as a customer. Now I understand why all of your reviews online are so terrible. The fact that this is a known problem at this location and that you continue to guarantee rentals only to have customers show up and not be able to rent what you have promised them and they have relied upon is the epitome of terrible customer service. I always get a chuckle when companies like yours treat customers so poorly and then have the audacity to ask for feedback. My feedback is this - the company does not keep its word, customer service representatives are less than helpful and not even apologetic, and U-Haul offers poorly maintained vehicles. By the way, I will be expecting my $50 refund per your website guarantee or I will be filing a complaint with the local Better Business Bureau as well as the Office of the Florida attorney general. I look forward to your response.Christopher D.
The check in and check out very smooth. GreatFred B.
I reserved a 15 ft truck at the location closest to my house 5 miles away. The fee for mileage was $.99 per mile so I expected no more that $11 for mileage since I was moving some furniture in the neighborhood. When I arrived at the pick up site the clerk stated they did not have my reservation and certainly did not have a truck for me but they did have it at another location an additional 7 miles away. So not only did it set me back in time because it was on the other side of town into the city and with traffic and the location unable to provide the truck I was set back my move time an hour with many people waiting at my house to assist me. I don't feel I should pay for the additional mileage as I would never have chosen that pick up site due to the distance and the expense. I hope this will be rectified and I do not recommend using uhaul as they are not accurate in providing the service you expect.Susan C.
El cliente no dejó un comentario.CHRISTINE B.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.Akbar K.
El cliente no dejó un comentario.Paul J.
El cliente no dejó un comentario.TIMOTHY L.
El cliente no dejó un comentario.Thomas D.
El cliente no dejó un comentario.JESUS P.
Fast check in..... Awesome!!Scott M.
El cliente no dejó un comentario.Rosa O.
El cliente no dejó un comentario.MELANIE T.
Check in was crazy fast and efficient. Best experience to date. Returning was just as good. Great staff there.DANNY C.
El cliente no dejó un comentario.Keith M.
The place was very busy but in just a few minutes a man came over to unhook the trailer and gave me an email receipt and said I was good to go!GREGORY JAMES N.
The mileage cost at the end of the trip needs to stop. I paid approximately $140.00 to rent the truck and returned it full of gas, then I get charged another fee for mileage, ARE YOU SERIOUS!!!! The lot worker was very helpful with pick up and drop off. If it wasn't for him, I would not have been able to find the truck!Douglas A.
El cliente no dejó un comentario.Demetrez B.
El cliente no dejó un comentario.JASON B.
Lauren and Bryant went well above the call of duty for me and I was extremely thankful for their help in renting me a van at the last minute. Thank you Lauren and Bryant!!MARY C.
Trailer had broken glass all over the inside of it, if we had used the trailer we would have had to clean It up first. Trailer is advertised as 12x6 with a ramp. Was not aware that ramp opening was narrower than 6'. The opening was to narrow to fit the cart we rented the trailer to pick up. So took the trailer on a 4 hour round trip for nothing. Service onsite was excellent, they did a great job. Unhappy with overall experience though.JAMES W.
Having rented from this location previously, a five star rating is not good enough. The personnel are both friendly and professional. I would give them 10 stars if it was available.GLEN J.
If you're on the w coast this is the place to comeAlex D.
El cliente no dejó un comentario.TERRY W.
El cliente no dejó un comentario.GILBERTO G.
Perfect experience! Staff greeted me as soon as I pulled in and walked me through the process. It was quick and very organized. Excellent location. Very courteous and helpful. 100% opposite of pickup location.SCOTT EUGENE R.
Went to drop off at the location that was recommended to me and she refused to take it because she didn't have room. When asked where to drop it off, she said she didn't know and walked away. I then spent a half hour trying to find a drop off location. When I called the 1-800 number, I was informed that they would call back in 15 minutes and I'm still waiting for a call back. Ended up calling the pick up place and they were able to help me out. When I got to the new address, they were very friendly and helpful.MICHAEL F.
El cliente no dejó un comentario.RAUL M.
Lauren and Stephen were both great at pickup and in dropping off! Pleasant to deal with! GraciasRobert G.
Personnel not too personable, like they were hurrying us along to get us out of there.LORAINE S.
I have use this location several times on one instance somehow someway they took the pin out of my hitch and everything dislocated and fell off into the road on another occasion I did not get the furniture dolly that I paid for and had to move heavy furniture with only two kids this last time again I did not get the furniture dolly and I had to move a couch by myself which was a double recliner extremely heavy ended up cutting my finger extremely deeply needless to say it took me a long time to be able to get that couch back off of the trailer to be able to reach someone by phone is absolutely impossible and ridiculous I am not satisfiedDanette C.
El cliente no dejó un comentario.Joan Marie C.
This location was very helpful, but my original drop off location was Gravely of Bradenton. The staff there was beyond rude. I am pretty easy going, but the way the employee at Gravely spoke to me was completely unacceptable and I'd be shocked if this is the first complaint.GRANT H.
El cliente no dejó un comentario.Owen L.
El cliente no dejó un comentario.PIPER K.
El cliente no dejó un comentario.MAURICE T.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.CHRISTOPHER R.
El cliente no dejó un comentario.Frank W.
El cliente no dejó un comentario.LYDIA G.
You are doing great, you do not change a winning format...SAM C.
Very good experience. Very friendly and helpful. Thanks.Kurt R.
Semi had pulled in blocking our way. Not uhaul fault. Employee came out quickly to assist us. The lot was pretty full and area marked as drop off blocked.Michael C.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.kimberly P.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.JEFFREY S.
El cliente no dejó un comentario.THEODORE JAMES J Z.
El cliente no dejó un comentario.Helen D.
U Haul web site cumbersome - changing pickup times says use web site; unable to change pickup time without setting up an accountRichard Y.
Rickey was so helpful and kind. Thank you for all of your help!Naomi T.
El cliente no dejó un comentario.Pablo L.
Nicholas was very knowledgeable and helpfulBrenda S.
The tag broke off the key ri g and we lost a key. Thinking that uhaul had insurance for this was a mistake. We were charged 250 00 to get a new key made for the truck. Wow a little issue caused us a lot. Lesson learnedBlaine W.
change checkout process. although i provided all the online info, it took too long to actually get my equipment. providing the advanced info was of little value speed process.William P.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Russell S.
Equipment operated well but truck very noisy and not air tightMICHAEL C.
Extraordinario servicio al clienteKeith W.
El cliente no dejó un comentario.Teri B.
El cliente no dejó un comentario.robert M.
The gentleman that handle my transaction was excellent....MARK W.
El cliente no dejó un comentario.DEBORAH D.
El cliente no dejó un comentario.Marlon I.
El cliente no dejó un comentario.Jose R.
El cliente no dejó un comentario.gail S.
Everything went very smoothly.Carolyn G.
El cliente no dejó un comentario.STEPHEN N.
I had it booked for 24 hours, but had it back after 5. But, I was charged for the 24. I think it would have been proper to be charged only for 5 hours. I wouldn't mind having that refund. Thanks.JOHN M.
El cliente no dejó un comentario.Piper K.
I didn't get my dolly and I was still charged, check to make sure you have everything before leaving the site.MICHAEL A.
El cliente no dejó un comentario.george G.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Jeffrey J.
El cliente no dejó un comentario.Patrick M.
They were on the ball and I was in and out quicklyRobert J.
El cliente no dejó un comentario.Jone K.
Very good customer service. Thank you to all.ROGER ALAN D.
There was damage to latch which made it nearly impossible to latch and unlatch.Cortney G.
El cliente no dejó un comentario.CHRISTOPHER W.
Must have been used for a wedding before me. There were silk flowers, stems, and glitter in the trailer.Kowena S.
My customer service rep was a personable, enjoyable and accommodating young lady.MICHELLE P.
Representative failed to inform me before towing that my truck is too large for the trailerKaven M.
Servicios adicionales en esta ubicación
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