Comentarios de los clientes para U-Haul Moving & Storage of Bradenton

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Bradenton

Clasificación general:

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Charles B.
Clasificación:

El cliente no dejó un comentario.

Jim S.
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El cliente no dejó un comentario.

Kelli L. | First Impressions |
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El cliente no dejó un comentario.

Daniel H.
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No comments on improvement, you guys were great! Very helpful and flexible! Thank you for your great service!

Earl S.
Clasificación:

Jennifer is the best

Pete K.
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El cliente no dejó un comentario.

Michele A.
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I reserved a trailer but changed my mind upon check in. She was super helpful got the truck I wanted and move went smoothly. Thanks a heap!! Michele

John B.
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Knowledgeable and friendly staff.

Jim S. | First Impressions |
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I had some trouble with my lock during move in and reached out to Kathy (Maid) with a question. She went out of her way to resolve my issue and was excellent - really appreciated Kathy!

NICOLE BARBARA F.
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El cliente no dejó un comentario.

Krista G.
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El cliente no dejó un comentario.

Megan B.
Clasificación:

Change your system to where it will not allow customers to choose locations for their reservation that are not available for their reservation. I chose a location way closer to my house and the night before I went to pick it up they changed my pickup location to this one because the one I chose is not open the day I wanted to pick it up. Then they only sent me an email notification, like Im checking my email while trying to get ready for a big move.

Jenny S.
Clasificación:

Truck I was given had mechanical issues and representatives at this location knew about it, they told me if gas cap is on is ok because is only that. But when I drove the truck it seem like it had fuel problems, driving it was a bumpy ride, it felt in a horse. Truck needs to be fix before renting again.

Laura A.
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the return process was confusing.

Daniel F.
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I had made a reservation to pick up a 15 foot truck at the west Cortez location. When I arrived there was no truck available. There was no substitute available either. I was sent to the 14 th street location and had a 45 minute wait. When I returned the truckI was charged $12.60 for 3.6 gallons of gas. I had driven 16.5 miles. seems ridiculous espicially since I had to drive an extra 7 miles because of the location change.

Herbert V.
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Like I mentioned I was there a short period of time I will watch above average.

Erika P.
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We did not go to the Uhaul location in Bradenton, but the delivery of our container was fine.

Kelli S. | First Impressions |
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Carmon Wake assisted me with check-in during Tropical Storm Eta. She was very thorough and professional. As I unloaded my U-boxes during the course of the day, I observed her outside assisting customers in the heavy rain and doing everything she could to assist large truck navigate very small driving spaces. Great representative of this company.

Harold W. | First Impressions |
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El cliente no dejó un comentario.

patrick D.
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El cliente no dejó un comentario.

Paola S.
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Great customer service.

miguel C.
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El cliente no dejó un comentario.

Chi-Lin G.
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We always receive quick excellent service.

William S.
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El cliente no dejó un comentario.

Lillian A.
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El cliente no dejó un comentario.

Dave F.
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El cliente no dejó un comentario.

Tarah V.
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El cliente no dejó un comentario.

Megan L.
Clasificación:

There was only one person working the desk and a line across the store waiting to be helped. The parking situation is not great or efficient. There was a line out into the main road of people waiting to be checked in. My uhaul pickup had an idiot light on for tire pressure upon pickup. There was also a “service restraint system” notice on the dash. Upon return, it was pouring rain outside. There was a sign stating to stay in the vehicle until an employee comes to help us. The employee opened the door and said “You have to get out so I can complete the return process”, having me stand in the rain. It was not indicated before opening my door that she was helping us as she was running around doing other things and had not acknowledged us before that moment. She also questioned me about a dolly that was never given to me, even though it was paid for. She asked me if I had it. When I told that I never received it to begin with, there were no further questions, but I was never offered a refund or anything for it.

Dale O.
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El cliente no dejó un comentario.

Jerome T. | Overall Experience |
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The staffs were very friendly and helpful KODUS to all of them for their help.

Kevin G.
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El cliente no dejó un comentario.

Dale B.
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El cliente no dejó un comentario.

Patrick W.
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You guys did a great job and always do in my opinion. Thank you

WILLIAM D.
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El cliente no dejó un comentario.

William S.
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Nice facility

David E.
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El cliente no dejó un comentario.

Ken K.
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All of your staff were great to deal with. Courteous and friendly. Thanks.

VICTOR R. | Overall Experience |
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It takes forever to get through the line and hard to get through on phone. But staff helpful and placecwas clean

Angela B.
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El cliente no dejó un comentario.

Scott C.
Clasificación:

1. Windshield was filthy inside and out 2. The after hours return fee is a complete rip off

Ellis A.
Clasificación:

The vehicles' brakes made noise from the get go and didn't stop as good as it should. Also, you should have a sticker in the cab that tells one what the different transmission gears (e.g. M ) are for and what gear you should drive ... hilly country.

Thomas L.
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El cliente no dejó un comentario.

Elena H.
Clasificación:

Carmon was very rude and condescending when I arrived to pick up my equipment. None of the staff were wearing masks and she stopped talking to me about my reservation and began having a conversation in a much happier tone with the customer behind me and other staff there. Carmon needs to be talked to because she was very unprofessional and made me feel like a child.

Paul M.
Clasificación:

Arrived after closing. There was a gathering of people at the storage facility. A burglar alarm was blaring. Felt a little unsafe. The fuel was not entered correctly in the contract The mobile app is extremely frustrating to use. It constantly asked me to login again. Waited 10 minutes for final rental approval. Would have been nice if I could have uploaded photo and dealt with that process ahead of time.

Michael B.
Clasificación:

Same

Steven A.
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El cliente no dejó un comentario.

Craig A.
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nothing everything was great

John H.
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El cliente no dejó un comentario.

Lisa C.
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El cliente no dejó un comentario.

Harlee P.
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El cliente no dejó un comentario.

Thomas S.
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Attendent Ricky checking us in was excellent. Very busy but he was very good and great customer skills.

Maryelizabeth H.
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The key ignition would not turn to start truck to move. Emailed and texted uHaul. With no help. Also got charged twice. Tried to call three times to get transferred around then hung up on.

steven C.
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El cliente no dejó un comentario.

Benjamin W.
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great people helped me well, everything was very nice. go there again. Benjamin

Nolan S.
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El cliente no dejó un comentario.

Steve N.
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Chelly Griffin (830066) Did an exceptional job. Very caring and helpful during the equipment return. Thank you.

elizabeth C.
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The original location I booked with was Hideaway Storage in Palmetto, Fl. The app wouldn't work and there was Moines available to assist me. Spent one hour trying to get someone to help. Had to change locations for pick up which was further away and due to the issues I was an hour late to pick up my order. Once I got to the second location, the you g lady clearly wasn't happy and the store was under staffed. She was very Kurt and somewhat rude and I had to wait an additional 20 minutes to get the van. With all the delays and going to a different location not only was I late 1 hour and 30 mins, it cost me additional money in fuel and a missed appointment which is $100 loss in income. I'm extremely disappointed and not sure that I would ever rent another uhaul. Worst experience I've ever had renting a vehicle Please feel free to reach me via email at bcarp0707@gmail.com

Marilyn S.
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We thought they were good!! The only thing I think they need to keep their equipment maintained better we were able to find a travel trailer after 3 times!!

Paul W.
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El cliente no dejó un comentario.

Dennis B.
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El cliente no dejó un comentario.

Sean B.
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El cliente no dejó un comentario.

Lisa H.
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El cliente no dejó un comentario.

Joseph M. | Overall Experience |
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Carmen at 14th St U-Haul Bradenton was very helpful and professional.My only complaint is that the mileage rates are WAY TO HIGH.I doubt that I would ever rent from U-Haul again.To rent a 10 ft truck for about 6 hrs.cost me $140.00 not including gas .

niki B.
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El cliente no dejó un comentario.

Sandra E.
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Truck broke down with unrepairable engine damage 6 hrs into our 18 hr trip

Terrance L.
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Parking and maneuvering were very difficult with all the trucks, dollies and trailers on site.

Melissa C.
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El cliente no dejó un comentario.

KATHRYN S.
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El cliente no dejó un comentario.

MARK J.
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El cliente no dejó un comentario.

Jeff P.
Clasificación:

My last rental at this location in May was terrible! I must say this time was it was great! I swore after my last visit I would never use this location. I gave it another shot and I must say it was 100% better. The staff was friendly this time and the rental process went great.

Sarah V.
Clasificación:

A semi truck dropping off pods blocked the only entrance to drop off our 26' u haul. It was difficult to maneuver through the exit to drop it off. The manager was busy driving a forklift instead of making the semi move elsewhere. My drop off was planned, yet the semi had priority over my return.

Robert W.
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Every time I rent a truck or van I rent from this location. Never a problem, efficient staff, friendly and courteous.

TAMIR S.
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El cliente no dejó un comentario.

Brady H.
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El cliente no dejó un comentario.

David P.
Clasificación:

Nothing

Key K.
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El cliente no dejó un comentario.

Bob N.
Clasificación:

Again, a bit of a ride to get there.

Joshua B.
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It was pretty far away from me and it cost extra to drive it back to the location. About 15 extra miles.

Carolyn M.
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We were very disappointed to see that not a single employee was wearing a mask. Not the folks inside, or outside, or when we picked up the truck, or when we dropped it off. Everybody was extremely friendly and helpful and professional, but I was astounded that not a single employee we encountered was wearing a mask. This is the second weekend in a row we've used trucks from this location and we experienced the same thing both weekends.

Daniella B. | Overall Experience |
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El cliente no dejó un comentario.

SEAN B.
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Great service, everyone at location was professional and knowledgeble,

Zaira G.
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The boxes were 8 days late and I received absolutely no updates from uhaul or a reason why. I had to call every time to get an update. That is terrible customer service.

Carmen L.
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El cliente no dejó un comentario.

Michele D.
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El cliente no dejó un comentario.

Ricko F.
Clasificación:

Make Sure the Vehicles are clean in and out.

George M.
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Actually, everyone is very nice. I wouldn't change a thing. The motorcycle trailer I rented was, thankfully, available and was perfect for my cycle. I have a big motorcycle and it was a little difficult to get the bike on the trailer. It wouldn't start so I had to push it on and after several attempts I had to call someone to help me. But all-in-all it worked fine.

Kenneth T. | Overall Experience |
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Building was clean ,Staff was very helpful

john C.
Clasificación:

Don't see to improve. Everyone was top notch

Niki B.
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El cliente no dejó un comentario.

Carrie B.
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The staff was wonderful. The parking lot was ok, but a rental truck was in the way for me to exit the lot and no one really seemed very concerned about moving it until the customer renting it finished her transaction and came to drive away. It was fine, but I would suggest parking then where there is plenty of room for other customers to maneuver. An associate came to my car and was going to help me maneuver safely around it, but then the customer showed up to drive away.

ROBERT I.
Clasificación:

El cliente no dejó un comentario.

Barnett J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jose W.
Clasificación:

This guys charge $21.40 extra in my credit card, for “after hours” the lady in the front desk, she no explain me nothing about over “after hours “charges,

Tina W.
Clasificación:

More of these, none like the pick up location, i.e. vacuum repair store

George G.
Clasificación:

excellent professionaly well run efficient operation

Patricia A.
Clasificación:

Rude people

Terry R.
Clasificación:

El cliente no dejó un comentario.

Charles K.
Clasificación:

Everyone at this location was really nice and helpful, especially with our last minute reservation.

Ronnie P.
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El cliente no dejó un comentario.

Elizabeth D. | Overall Experience |
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Exceptional customer service. Merideth, Carmen and John (Bravo) and also curly haired John were all excellent people that I wouldn't hesitate to hire for my own business.

Mark T.
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El cliente no dejó un comentario.

Stephen D.
Clasificación:

Under staffed; even with my online application previously completed, I still had to wait in line almost a half hour. I would suggest a checkin window for those with completed online applicationd.

BENJAMIN F.
Clasificación:

Wonderful customer thank you.

Jairam P.
Clasificación:

El cliente no dejó un comentario.

JAMES K.
Clasificación:

El cliente no dejó un comentario.

Elizabeth D.
Clasificación:

El cliente no dejó un comentario.

LAZARO E.
Clasificación:

El cliente no dejó un comentario.

BILL C. | First Impressions |
Clasificación:

Madison was our original contact, she was knowledgeable and friendly.

Travis R.
Clasificación:

You charged a rental to a Travis Reed on my account. What kind of business are you folks running there?

Jeffrey F.
Clasificación:

El cliente no dejó un comentario.

james T.
Clasificación:

El cliente no dejó un comentario.

Thomas H.
Clasificación:

my empty u box not ready for pick up had to wait about 1 hour. when i wanted to pick up my full u box, i called saturday afternoon to give notice for me to pick up on momday at 7am. they told me call back on sunday at 8am they couldn't find my contract, said they would call me wright back., at10:30 am i called them back and was told 12 noon on monday for pickup. monday morning i got a call saying i could pick my box at 10:00 am. which i did. the people i talked to were friendly, but needed more training.

Jose J. | Overall Experience |
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Los trabajadores muy amables con un trato muy familiar. El lugar tiene las mejores condiciones. Altamente recomendable.

James L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jerome T. | First Impressions |
Clasificación:

The staffs are very helpful and knowledgeable about their jobs thanks again will be back soon

marilyn v. | First Impressions |
Clasificación:

Avery Roberts waited on me. She is a assest to your company. Explained every tiny detail. Great, great cuswtomer service. Made this experience a very pleasant one. Marilyn Vierling

Khyle H. | Overall Experience |
Clasificación:

The unit was extremely moist and all of our belongings had an excessive amount of mold on them. The reason we wanted inside climate controlled storage was to avoid damage like this our property. I will never use uhaul again and will never recommend uhaul to anyone i know and like.

Daniella B. | First Impressions |
Clasificación:

Excelente servicio , súper profesional y muy amables , mil gracias

Chris K. | Online Move In |
Clasificación:

The first unit had a latch that didn't work (and had a tag that said so along with Do Not Rent). They quickly set me up with a different unit and everything was fine. The off-loading area was covered and convenient to the elevator, so I was able to unload my 16' truck within a couple of hours.

Bertha Marie C. | First Impressions |
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El cliente no dejó un comentario.

Megan M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael M. | First Impressions |
Clasificación:

All thought the facility is listed as 24 hour access, the storage facility is only accessible during the business hours for the truck rentals. Both times I have gone to access stuff into storage, I have had to go to the rental office wait in line and ask that the storage be opened as the access codes for the doors do not work. The office staff is less than happy about having to walk over to the storage to open it, the last time taking more than 30 minutes to come and open it. The unit has a large rat trap sitting in it, not what I would expect a unit ready to rent should have.

merick M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Zakhar K. | First Impressions |
Clasificación:

Everything is excellent, even more than I expected!!! Great job!!!

Joseph M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Christopher C. | Overall Experience |
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Fast and efficient. Unloaded my belongings in 30 mins. Nothing was broken. Very well done! I will recommend! Thank you Chris for all your help!

Christine H. | Overall Experience |
Clasificación:

We had 1 ubox that was not strapped to the trailer and was missing the ramp. We were blamed for them being missing. Another ubox had the cover on backwards so we had to improvise to get the door open.

Johannes m K. | Overall Experience |
Clasificación:

After an initial delay delivering my UHaul boxes the follow up service was excellent

robin d. | Overall Experience |
Clasificación:

I do not know the condition of the location, I did not go there. My boxes went to the incorrect location though! I would have had to pay additional mileage if the mover wouldn’t have been so helpful.

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