Comentarios de los clientes para U-Haul Moving & Storage of Bozeman

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Bozeman

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Debra S. | First Impressions |
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Everyone I came in connect with was helpful and very friendly.

Julie P. | Overall Experience |
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Very friendly staff.

Matthew B.
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Return sign was not clearly visible at first entrance, maybe put a sign at first entrance to pull to next entrance would help. Person checking me in was very friendly and helpful.

Michael R.
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Very impressed with uhaul, wouldn't change thing! Great job to all 4 locations I've visited in the past week!

Arthur A.
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The rental operator even checked the hubs and the tire pressure.First rate operation.

Sandra J. | Overall Experience |
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Sam was awesome! Great service!

Laurie S.
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Customer service was awesome keep up the great work.

ROBERT J.
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The truck was empty of gas. Not warmed up. Filthy DIRTY!!! Barely started. Bad wipers. Cracked windshield that was hard to see out of. Headliner was falling down. We had to clean the storage area out before packing. It was the WORST truck we have rented and we have rented many trucks.

Mitchell M.
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Customer did not leave a comment.

HENRY TODHUNTER W.
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Customer did not leave a comment.

Peter C.
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At every turn, it's “more money”... from insurance to the fuel kennel to mileage. Charge an honest price and don't up-sell or have hidden costs!

Caitlin M.
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I was in an accident and Becca was unbelievably helpful. Give that girl a raise! She was empathetic yet got the job done. Becca-employee of the month and deserving of a big raise.

Sean M.
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Include sandbags and a snow scraper

KEVIN M.
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I rented a trailer and although it functioned well it was in rough shape. The outside was filthy dirty and the ramp on the back was warped (damaged) but again it worked well. Everything worked as expected but the trailer was in rough shape!

JEFFREY M.
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Customer did not leave a comment.

BRANNON R. | First Impressions |
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I chose to get a uhaul to get the storage offer. After my long trip I stopped by to drop it off and unload my things. They sold my storage, didn't have me on file and gave me a 5x5 instead for a packed 6x12 trailer and a filled suburban. I had to extend my trailer time and pay 80 for a different storage mentioned by the staff. So now I've paid more than double what I was contracted.

james C.
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It was quick and easy. Phone technology is smart policy.

Skye P.
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Customer did not leave a comment.

Reuben T.
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Customer did not leave a comment.

KEITH D.
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Customer did not leave a comment.

JOEL M.
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Customer did not leave a comment.

Merlin N.
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The young man that helped up was very nice. He hooked the trailer up and made sure everything was done correctly.

MIKEL K.
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Customer did not leave a comment.

MICHAEL J O.
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Customer did not leave a comment.

debbie P.
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Customer did not leave a comment.

ALFONS S.
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Customer did not leave a comment.

BRYNTON F.
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Make sure the equipment is at least somewhat clean before it gets picked up.

NATHANAEL G.
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Customer did not leave a comment.

SCOTT B.
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I reserved a 6 by 12 open trailer three weeks in advance. Went to pick it up it wasn't available.Ended up with 26 foot truck . The job had to get done for the client. Cost me $263.00 extra which I did not recoup. Not cool !

COURTNEY L.
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I never had to go inside the building. Customer services reps were waiting outside to receive the return and completed the transaction with hand held devices in less than 5 minutes. Brilliant!

Patrick W.
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Customer did not leave a comment.

ANDREW H.
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I'm in the midst of sorting through over $200 of extra charges that traffic said i was not going to be charged for. No one can get a hold of the pickup location not even Erica from the Butte,MT U haul. And it's been days since i can get a straight answer from anyone.

Susie H.
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We dropped off the truck at the correct time but they could not find it. We thought we could leave it with keys since it had our credit card. UHaul kept calling they could not locate truck and we left it sitting in they way. Someone would of had to move it.

Diann Q.
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Customer did not leave a comment.

Kenneth D.
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Customer did not leave a comment.

mark C.
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Customer did not leave a comment.

Jessica W.
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Customer did not leave a comment.

Ingelein M.
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Customer did not leave a comment.

erika J.
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Tires were almost bald and it compromised my ability to travel in winter conditions, delaying my trip and adding extra stress. Otherwise, good experience.

Robert P.
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My original pick up was Livingston. I made reservations well over a week in advance. The day before my trip, they called to say that the truck I reserved was not available, and the auto transport was not available. Honestly, what's the point of making reservations, if the equipment isn't goi g to be reserved. To make matters worse, I had to pick up the auto transport in Missoula, haul it to Bozeman, only to find out that my truck wouldn't fit on the transport despite the Livingston dealer assuring me it would fit. This created a significant issue because now I did t have a way to get both the iHaul truck AND my truck back to Stevensville. Eventually the State uHaul ahem Kyle arranged to have one the the uHaul employees come to Bozeman the next day to deliver the Uhaul to Stevensville. It all worked out in the end, but it was a huge hassle, and it delayed my scheduled loading time in Livingston (guys who were schedule to help me load were just waiting for over an hour) and it delayed getting my things back to Stevensville by a day. Again, it all worked out, but the experience was very stressful, frustrating, and time consuming. The staff in Bozeman were awesome. My frustration is with the original agent in Livingston who made the reservation mistakes which led to all the difficulties.

lauren H.
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Warn people who rent the smaller truck that there is not a ramp, especially when they rent an appliance dolly which was worthless. When we gave this advice to the employee who checked us out we were told we should've just used elbow grease to lift our refrigerator. We also were never told that the dolly and insurance charge were daily, so the higher bill was very unexpected. We were very disappointed with the customer service.

ROBERT D.
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Bozeman received approximately 10 inches of the snow the day before I picked up my rental. The snow was not removed from the top of the truck or the trailer. This is a safety hazard for those following behind me. I cleaned them off myself before I departed for Boise.

GEORGE C.
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Customer did not leave a comment.

Mary S.
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Customer did not leave a comment.

Ethan E.
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Customer did not leave a comment.

David C.
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We rented a pickup to move a desk, and the bed of the pickup was half filled with snow. Also the fuel indicated on the contract was not correct, I did not verify before we left so I paid the fuel charge, but the record was not correct.

TOM T.
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Customer did not leave a comment.

DANIEL TORQUE Z.
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This is busy Uhaul place with lots of equipment for the space they have. Better is signage for where to pull in and checkin would be good.

MARGUERITE V.
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The guy who helped me, I wish I got his name was so service oriented. This is the first time I was really impressed with this location. And I was impressed.

David T.
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Customer did not leave a comment.

KENT Z.
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Again, pulled up and there was someone right there to check me in. Very efficient!

Courtney A.
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Customer did not leave a comment.

RONALD C.
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Customer did not leave a comment.

Christopher Alan K.
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Customer did not leave a comment.

Mark S.
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It was a quick and pleasant experience.

Steven S.
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Customer did not leave a comment.

Wally F.
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U-HAUL employee helped with everything I needed! Very helpful!!

RONALD C.
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Customer did not leave a comment.

Philip C.
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Cab of the truck had a very strong smell of gasoline which gave me a headache and I only drove 20 miles. I told your representative and he said he was aware. I was extremely disappointed to know u-haul would rent a truck in that condition

Derek F.
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n/a

Thomas W.
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Customer did not leave a comment.

NATHAN L.
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Returning seemed to be a little shit show. I think they needed more employees working bc they were backed up when returning. Otherwise great experience. Would recommend to someone moving in town. Easy to reserve and pick up. Truck was clean.

BILL R.
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Customer did not leave a comment.

OWEN CECIL JR P.
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Customer did not leave a comment.

Wesley M.
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Customer did not leave a comment.

Tate S. | First Impressions |
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Here's the small thing first. You might want to update and revise your wording on office hours and access hours. I was under the impression that after checking into my unit that I had until 10pm access my unit. While moving my things into my units(argh!) I was told I needed to be out by 7pm... I was moving cross country and got there at 5:30pm. Here's the big one. I reserved one of your biggest units since I had a lot of stuff. I called 2 or 3 hours ahead of arrival to make sure everything was in order and was assured by the lady everything was and the unit was ready. When I got there I was told that my reserved big unit was not available like I was assured and have paperwork on. It was to be on first floor as well so my 75 year old father didn't have to take stairs. I was offered 2 smaller units that barely allowed my furniture to fit nicely and not pretty much everything is just thrown in these two units because of size constraints and time allowed. My plan for the big unit was to make everything accessable to me when needed, it is not. Why have reservations for your units if you can't honor them? Again I called to confirm 2-3 hours before my arrival and was assured that it was there waiting for me! I would have looked elsewhere, but couldn't take the time to do so on account of the time I arrived, returning back from Seattle, and that the trailer was due back in Laurel the next day. The two guys that were helping me we're fine even though I was quite frankly very angry at this situation. They did try to help as much as possible. I could rattle on and on over this, I will end with I am great disappointed with u-haul and its failure to honor its word. I expect more from the people here in MT.

JON M.
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Staff was knowledgeable, cheerful, and fast!

george H.
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Customer did not leave a comment.

Jason T.
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Customer did not leave a comment.

RONALD C.
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The process to turn in rental after hours is terrible. If I had a different rental company to use with an easier turn in system I would

Blake N.
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Very good customer service but coffee spills clear on the center council which makes it clear it was not cleaned and sanitized so with COVID we just have to hope it was sitting long enough for the virus to die if it was present.

Kenneth H.
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Bigger building, bigger lot, MORE EMPLOYEES

THOMAS P.
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Customer did not leave a comment.

Susie W.
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Customer did not leave a comment.

Andrew M.
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The cargo area smelled. Need to clean better.

Adam M.
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Customer did not leave a comment.

Cindy L.
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Clean the windshields, lots of bugs on the windows, otherwise everything was good.

Paul T.
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Customer did not leave a comment.

MORGAN B.
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Customer did not leave a comment.

miley G.
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Customer did not leave a comment.

Frank F.
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Customer did not leave a comment.

Leslie C.
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They were very helpful.

KEN J.
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Customer did not leave a comment.

Michael H.
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Customer did not leave a comment.

Ryan T.
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Actually cleaning out the back would be nice.

Benjamin L.
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The equipment was in need of repair and a $20 charge was tacked on because their website wasn't working and I couldn't return the equipment online.

Pennie P.
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Customer did not leave a comment.

scott H.
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Customer did not leave a comment.

Matthew B.
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You guys live off hidden charges.

BRENDA B.
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Have more chairs for people with canes.

ELIZABETH ANNE M.
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Have always had prompt and helpful service here.

Dan M.
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The signs where to drop off the rental equipment were clear and easy to follow. The location was easy to find. It seemed cluttered but with such a variety of moving equipment to rent not sure how that could be improved other than evening out the rows.

mary C.
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Customer did not leave a comment.

Eric M.
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Get your shirt together told one thing, something else happened. Always an issue with this company

Richard O.
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everything was fine1

SHERRY S.
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Customer did not leave a comment.

JOANNA MARIE L.
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Very smooth and quick drop off. The staff was very helpful

RONALD C.
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Customer did not leave a comment.

DANA P.
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Customer did not leave a comment.

jeffrey S.
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Don't behave like the AZ locations!!

SANDRA A.
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Would have been nice to pick up the truck with a full tank of gas. Also, it would have been nice to get the size truck that was ordered on September 1 for a September 25 pickup with a one day notification of the non-availability of the size requested..

Hannah D.
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Customer did not leave a comment.

Scott A.
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Customer did not leave a comment.

Jacob S.
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Customer did not leave a comment.

Brandon W.
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Customer did not leave a comment.

Walker W. | Overall Experience |
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Customer did not leave a comment.

Susan M. | Overall Experience |
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Customer did not leave a comment.

herman g. | Overall Experience |
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They did a great job

Korey C. | Overall Experience |
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The staff here are young guys which is fine. Not sure if it’s because they are very busy. But just not overly kind or friendly. We have 3 units in Pleasanton CA where we live. It’s spotless And has a courteous staff. 2 weeks into having this unit I received a phone call from a young man there letting me know he had let a patron inadvertently cut our lock off thinking it was his unit I could not understand why it wasn’t one of the workers there. His response to me was mistakes happen. Then tells me keys are hung up on the wall for the new lock. I asked him to please put them in the safe and that I would have. A friend come pick them up. Completely inconvenient. Happy to be done with this unit. Thank you

April D. | Overall Experience |
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I was thankful for a safe climate controlled place as I needed it quickly. It was great to get the first month free, a bummer to find out they do not pro-rate so last month had to pay in full even though we moved out 3 days into the billing cycle.

Frank P. | Overall Experience |
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Customer did not leave a comment.

LAUREL A. | Overall Experience |
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Customer did not leave a comment.

Michelle F. | Overall Experience |
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Wonderful experience, thank you!

DANIEL JAY S. | Overall Experience |
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Customer did not leave a comment.

anthony s. | Overall Experience |
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Uhaul as a company is a low life rip-off organization. They hide fees where ever they can, they dishonestly attempt to lure people into traps to make them pay for things they don't need

anthony s. | First Impressions |
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Uhaul is a dishonest company that will lie to sell what ever they can. They lied to me and screwed me over pretty bad. I am considering filing a complaint with either the BBB or Consumer Protection Ag

TOM W. | First Impressions |
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Great location Helpful

April D. | First Impressions |
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Very friendly and helpful.

NORMAN S. | First Impressions |
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Helpful staff. Uncomplicated return of truck. Very nice offering free storage for a month, but tried to force me to buy a lock for the storage unit when I had my own lock. Did back down in the end.

LAUREL A. | First Impressions |
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EMILY at the Bozeman office was awesome! The national folks COMPLETELY screwed things up, and never bothered to contact us. So she was left to clean up their mess. & she did so professionally.

Margaret F. M. | Overall Experience |
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Thi s facility is not open all night. One side of it has a door that needs a staff to unlock. It happens at 7 am. It's okay, they are very helpful.

suzanne c. | Overall Experience |
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NA

Joseph F. | First Impressions |
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Sara was friendly and although there were several customers ahead of me, my wait was very short. I would recommend this U-haul location to friends.

Margaret F. M. | First Impressions |
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Very helpful and patient.

johnathan d. | Overall Experience |
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I'd like to speak with the manager regarding my access to the UBox last week. Due to staff being on vacation, I was not able to access my box when I needed to even though giving over 24hrs notice.

Susan C. | Overall Experience |
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We did not visit the facility, but worked with the staff to have our u-boxes delivered to our driveway. Michael was exceptional to work with. He was very professional, courteous and prompt. Thank you!

susan b. | Overall Experience |
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I was overcharged and am unable to get a receipt with the details. Neither the Uhaul location nor my online account will give me the details of the last charge.

edward s. | Overall Experience |
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I needed to schedule a U-Box delivery from New York to Bozeman. The staff at Bozeman U-Haul helped me arrange everything at both ends and everything worked out perfectly. An excellent experience!!!

Angela R. | Overall Experience |
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I appreciated the flexibility and promptness. They were willing and ready to make this work for us.

Suzanne G. | Overall Experience |
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GM is spot on with customer service & having everything ready & available for customers!

joe s. | Overall Experience |
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Said my card was was declined when it wasn't. Would not proceed with move. Discover told me they put in wrong expiration 5 times. After this was fixed my movers had been waiting 2 hrs Stressful!

Michelle H. | Reservation |
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No storage unit reserved when I arrived after driving 14 hours from Portland despite a confirmation email. Terrible experience. Staff was not rude but clearly never had any worthwhile service training

makel h. | Overall Experience |
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Sara was awesome and went the extra mile! Great customer service and kind people!!!

JOE H. | Overall Experience |
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The staff was useless when my key snapped off in the U-haul lock I was required to use. They refused to cut the lock, and told me to call a locksmith. I had to buy a grinder to cut it off. Thanks!

arvid n. | Overall Experience |
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Very much appreciate dealing with you. Excellent service.

herman g. | Reservation |
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They did great

CAROLYN P. | Overall Experience |
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Manager Jesse Dingman was professional, helpful, available throughout the whole process. He did an excellent job and should be commended!

stephanie l. | Overall Experience |
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Jess was amazing!!

Kendra K. | Overall Experience |
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Went above & beyond

ADAM S. | Overall Experience |
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Friendly staff, accommodating, helpful.

charlotte q. | Overall Experience |
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The storage unit rental for my son did not come without challenges. I feel once the store manager, Jesse, understood my frustrations he was very helpful. I appreciate what he did for me in closing.

Jane G. | Overall Experience |
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They were extremely helpful!

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