Truck was great. Only comment is inside windshield is really bad. Hard to see driving in the sun.Jason M.
Customer Reviews for U-Haul Moving & Storage of Bozeman
Bozeman, MT 59715
(Located East of Cats Paw)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Deberían tener un storage abierto siempre, para eso está el código de acceso también…. Sino que nunca sirve el código y siempre está cerrado…Juan O. | Overall Experience
Employee service went beyond what one would expect. Thank you as wellJeffery L.
Clean the truck out and make the truck look like you take pride in the company you work forWilliam B.
El cliente no dejó un comentario.Deborah E.
El cliente no dejó un comentario.Michael W.
Reservation was changed from Saturday pick up to Sunday pick up on Friday evening. Unable to contact anyone locally. Waited in line for an hour to pick up regardless of online check-in. Completed contract only to find out that we only had one day instead of two to load, haul, and unload. CSR states that they were unable to change how vehicle was dispatched.Casey H.
I made a reservation for a small pickup. I showed up at the indicated time and was told it wouldn't be available for over 5 hours later and that they had a lot of problems with double booking. Will never deal with U-Haul again.Judy L.
Web site is atrocious! Called local phone over 12 times to verify rental and finally drove to office to verify. Next morning was told unit was not available. Had moving help scheduled! Finally got a unit. What an ordeal!Craig B.
There was only one employee working on a Saturday with a line out the door of customers waiting to pick up rentals. Other employees wandered in later but none had a sense of urgency to move the line along. I waited for more than an hour. Unacceptable when a specific reservation time is made.JARED S.
While I would have liked a more in-depth check in after I returned the vehicle I think the two men who were Working the lobby today the blonde and dark haired man need a raise. They dealt with a line in a fairly timely manner with the difficulties they see having.Kylee B.
El cliente no dejó un comentario.Steven L.
Not much to add, staff were attentive and pro. Thanks guys.Darrell K.
They did not have a pickup truck I ordered 3 months in advance. I had to use a vanChet S.
Greet people who walk in, even if busy with another customer. In general, staff ignores customers until they are "next."Larry N.
Details of a call with Sheree (sp??) Sunday June 19 who I found out later was new in the Billings call center, we're not recorded in notes, and therefore I was disappointed when no one later knew these details. She could not provide a delivery of a UHaul Box to my house in Emigrant and instead suggested I rent a UHaul truck to load my items and take them myself to the Bozeman UHaul location. I made it clear that I did not want to load my things twice, and by the end of the call she agreed that the Bozeman location would move my things into the UHaul box once I delivered them. When I came Monday June 20 to get the truck Dylan was very confused by what Sheree had set up and ended up charging me more than what Sheree had said. He was unsure of the plan for UHaul employees to move my things when I returned with the truck but he didn't confirm this with anyone and did not inform me it wouldn't happen. Then when I did return with the truck and my loaded items, Jake and Michael informed me that they had never heard of my arrangement and it could not be done, and while they were somewhat sympathetic to me they still refused to honor what Sheree had promised. Michael said â€œI would complain. This kind of thing has been happening a lot lately.â€ At the end of this it made the experience a hassle, stressful and I had to come by the next day to load my items a second time into the UHaul box, so a waste of my time from my point of view. Not what I wanted. Not what I was told would happen. I would like someone to make this right for me. I was told to call Patrick to complain but I have yet to do this.Charles P.
Servicio amableKevin L.
This is an excellent, reliable location with friendly, informed, professional people. Two thumbs up.Jennifer W.
Desired equipment not available. 5x8 rented was junk! Yellow running light dangling by its wire, tie down rails missing and what was there loose. I have used U-Haul equipment numerous times and the management that puts this type of equipment on the road should find a different job!Robert J.
Fast friendly service.dawn S.
Under staffed ... long wait time to get achknowleged and assistedGreg K.
El cliente no dejó un comentario.suzan D.
The trailer I reserved was not available, because they said the one I wanted needed maintenance. No company rep called me before I arrived to tell me the situation. They rented me a smaller trailer. Upon arrival, there was one worker only helping customers. It took about 45 minutes of waiting to get thru a line of about 7 people ahead of me. Unacceptable. I'll never rent from this location again. You are fucking retards. Fuck you. Piece of shit. Assholes.Robert J.
You need air conditioning in this facility for your employees and customers. It was SWELTERING INSIDE THE BUILDING!MELISSA B.
Very accommodating, courteous, helpful employee.ANNE G.
There was a bit of a smell, but I wondered if it was just the rubber matting. Another one of our rentals was cancelled the night prior, which was unfortunate, but we made it work (and were offered a larger vehicle which we declined).Sarah F.
El cliente no dejó un comentario.Kolby F.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.William L.
Very helpful inspire of how busy it was.karen L.
A great store to work with. Mike, the manager was extremely helpful.Rose T.
Hire more employees! I had to wait in line for 1/2 hour to be helped by some overwhelmed and overworked, but very kind folks.Izabelle C.
El cliente no dejó un comentario.Warren R.
El cliente no dejó un comentario.larisa S.
The guy that helped me check-out/hooked up the equipment was great. And the self-check in process online was pretty awesome and easy. Definitely do the pre-check in online before you go to the store, saves a lot of time.Jason B.
Everything went fine but I got charged for 2 gallons of gallons of gas upon my return. I went 5miles with the truck, I don't believe that truck gets 2.5mi/gallon. The gauge didn't move but Uhaul claimed it did. Not a massive deal but I found it a bit shadyKurt B.
El cliente no dejó un comentario.Eric K.
El cliente no dejó un comentario.Radin E.
El cliente no dejó un comentario.Laurel G.
El cliente no dejó un comentario.Aubrey T.
El cliente no dejó un comentario.Andrea A.
Truck interior was pretty dirtyKarin F.
El cliente no dejó un comentario.Sydney A.
El cliente no dejó un comentario.david S.
I had to mop the inside of the Uhaul and side walls it was so dirty. The employees are nice but they are extremely short staffedkaren M.
Originally was to pickup in Helena, MT - trailer was not there. Employee had ME call U-Haul to figure it out. They came up with Bozeman, MT (1.5 hrs away) and I was do get a discount, DID NOT receive. Bozeman employee said order was cancelled - they got it rescheduled. We ended up taking the trailer from someone who had it booked, not sure what they were going to do. We were there 1.5 hrs. They stated that U-Haul is overbooking and rentals were NOT where they were suppose to be. Not sure I will go with U-Haul next time.mike K.
El cliente no dejó un comentario.April Dawn V.
Staff in the front need to advise staff in the back when there is a line of customers waiting.Walt S.
Staff were very helpful, spent time above and beyond helping us troubleshoot an issue with our vehicle so that it could tow the trailer.MAXWELL M.
El cliente no dejó un comentario.Sean M.
El cliente no dejó un comentario.Louann B.
El cliente no dejó un comentario.Peter R.
Incredibly professional and so helpful. I didn't get the associate's name (had glasses) but he helped my Dad and I get a hitch and was patient with my Dad. I was nervous about moving and he made it VERY easy. While I was waiting in line earlier, I was very impressed with the customer care and professionalism this same associate had when customer was at the wrong location. He went out of his way to call the other location to make sure their rental was indeed there. I just really feel like this associate cares! Also understands moving is stressful. Can't say enough good things. You have a great crew! Thank you!!Jenny F.
We ordered a 6 by 12 Trailer but we got 5 by 8Jamie D.
El cliente no dejó un comentario.Marcus Z.
El cliente no dejó un comentario.Lyle H.
El cliente no dejó un comentario.Laura L.
I was using the online check in experience. The application clearly said "skip the line" and go straight to the desk to get your key. FALSE ADVERTISEMENT!! I tried and was told to wait my turn. For this reason I am giving a below average rating. Figure it out UHaul. If you are going to make me wait my turn, then say that. But if you are going to offer the option of skip the line to pick up the key, then do that.Bret B.
Again I was done and unloaded in less than 5 minutes. It was great.Laura M.
El cliente no dejó un comentario.Frank S.
Personnel fine, U-Haul software needs major improvement.BOB J.
El cliente no dejó un comentario.Jennifer W.
El cliente no dejó un comentario.Galen L.
El cliente no dejó un comentario.Suzanne R.
El cliente no dejó un comentario.Stan H.
El cliente no dejó un comentario.KEVIN M.
Michael and his staff were amazing to deal with. I was needy and had some complicated issues that they were able to work through to find some easy solutions. These guys know customer service.MATTHEW JONATHAN B.
We made a reservation weeks ahead of time, confirmed it two days ahead of time via a phone call, and again online the previous day, yet when we eventually arrived at the location (after being emailed the location on 19th), there was no truck ready for us and the staff suggested we get a truck from Helena or Billings.Conrad Y.
El cliente no dejó un comentario.Byron W.
Had to unhook my own trailer but that was better than waiting 20 minutes to be helped so I didn't mind.Jared J.
El cliente no dejó un comentario.Mikayla M.
Linna was very punctual and professional! Thank you for the speedy and effortless rental!Joe K.
El cliente no dejó un comentario.Emma B.
El cliente no dejó un comentario.Matthew P.
Only 1 person at desk trying to help a non-credit card person with a transaction for over an hour. Was very frustrating.Marie S.
El cliente no dejó un comentario.Nathan H.
Slow. Guys were working hard, just not enough of them it appeared. Trailer lights worked and was clean. Had to run it on the highway. Glad I had an air compressor with me as the passenger side tire had/has a leak and needed to be filled three times in 24 hours, I'm glad it held up.Nicholas H.
El cliente no dejó un comentario.Michael L.
Charged a gas refuel fee that was clearly perfunctory and a means to inflate the cost (after the fact). This despite the fact that I took a picture of the gas gauge and was careful to refill. Called twice and after being on hold for half an hour each time and initially given the run around, each time the employee agreed that it was an over change and that it would be reimbursed. It has been over a week and I have yet to be reimbursed.Justin G.
El cliente no dejó un comentario.randy M.
outstanding experiencerandy M.
Very helpful service - would definitely use again.John M.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Gary C.
I don't believe there is anything that could have been better about my experience picking up the truck at U-Haul of Bozeman!Lisa M.
The customer service agents were all very helpful and courteous. Great U-Haul location!GREGORY P.
Horribly rude customer service. It took several minutes before anyone would even acknowledge I was there standing in front of them. They kept playing on their cell phones. The trailer was full of dirt and not well maintained. The employee almost hit my truck trying to hook a different trailer to it by hand rather than the one he had me back up to. The previous week I rented a trailer there and was greeted and helped by a very nice young lady. The tire went flat halfway through my trip but that's not the fault of anyone.Kris B.
El cliente no dejó un comentario.Scottie C.
The younger man who set me up with the trailer was so so so amazing, he really was a great face for the store. Would want to be his best friend just based of looks and personality:Wyatt W.
El cliente no dejó un comentario.Gregory H.
Man at facility who checked us out was very helpful, friendly, and patient!Edward D.
Better parking, some jerk in a pickup and trailer parked blocking our ability to exit the lot for several minutes.michael B.
El cliente no dejó un comentario.Paul J.
El cliente no dejó un comentario.Martin C.
El cliente no dejó un comentario.KURTIS G.
Waited for about 45 minutes because there was only 1 person behind the counterRobert P.
We showed up and they did not have a truck for us that we had reserved several weeks ago. Their resolution was for us to drive to another city and get a different truck. We had just driven 4 hours to get this truck. It was like â€œsorry, this happens all the timeâ€. We ended up calling the main number and renting a trailer which ended up with a flat. Just not a good experience and the trailer was as much as the truck was supposed to be. There was another family in the same situation as us. I even got a call from Uhaul two days prior asking me to pick up my truck at this location and a text. Very disappointed in the service at this location.Kirby D.
El cliente no dejó un comentario.jeremy S.
The employees were very helpful after we finally got through the line. I am giving an average rating because we had to wait in line for over an hour, even though we had reserved ahead of time. It was graduation weekend and they should have known that they needed more employees to help customers when so many students are moving out. Also, we noticed a low tire on the trailer after we pulled it back to the apartment. We had to go back to get the tire changed. Again, the employees were very helpful but it would have been better if we didn't have to return to get the tire replaced. The trailer itself was clean, but the tire was not maintained.Tracy B.
El cliente no dejó un comentario.freda S.
When I first got there truck the gas tank was not filled to the required 3/4 tank?Nicole S.
El cliente no dejó un comentario.Andrew D. | Overall Experience
The price was way too high for the size of Unit. Only rented it because it was the only thing available within 30 miles. The closing time of 7pm made it very difficult to access with my work schedule, they never fixed the alarm system in the 3 months I rented. Even just asking them to unlock the sliding door took 15 minutes because I had to wait in line to talk to the only employee they had in the office.TRAVIS K. | Overall Experience
Nice staff!Patricia R. | Overall Experience
El cliente no dejó un comentario.david e. | Overall Experience
The staff were great! Thanks guysDouglas A. | First Impressions
The facility kept our things safe and dry and the staff is great, so 5 stars in that regard. But the move out experience was frustrating. We cleaned it, submitted our photos and move out request online. One week later the request was still pending and they had charged our account for the next month plus a late fee. I had to call to get it sorted out, which makes me not trust the online system.Colleen F. | Overall Experience
El cliente no dejó un comentario.ELIZABETH W. | Overall Experience
It started when I needed a small storage unit. Priced as advertised on the wall and in flyers differ. One employee gave me a coupon for one month free and the other said it was not valid unless I had driven a rental truck. One employee assigned me a small unit after another and several were with belongings of customers that were held up because of lack of payment. Eventually she gave me a slightly bigger unit. I had already paid for the smaller unit and understood it to be your policy that if a smaller unit (the one the client wanted) is unavailable then the next one up is given at the lower price. A month later when I get a bill it is $30 higher than expected. I go ask several times in person and I am always told that the supervisor will take care of lowering my bill, that I just need to swing by when she is in. Eventually I coincide with her but she says, in a short manner, that she will not adjust anything and that the higher fee was to remain. As soon as I could I emptied the unit and cancelled my contract. You understaff the facility too, whenever one goes the line is short but customer care takes forever.Carlos I. | Overall Experience
El cliente no dejó un comentario.Colleen F. | First Impressions
Neither of the employees could help with what I needed so we decided to go somewhere else, and the price was way too high, we found a space almost triple the size for 30 dollars lessYaron G. | Overall Experience
El cliente no dejó un comentario.Travis F. | Overall Experience
Please change the email on my account to : firstname.lastname@example.org Thanks, Will ShellhornWill S. | First Impressions
Tuvimos un inconveniente,habíamos pedido el storage grande y no tenían en el centro, pero nos dieron 2 pequeños. EL SERVICIO TELEFÓNICO DE UHAUL FUE MAGNÍFICOAna A. | First Impressions
Very busy storeLorraine S. | Overall Experience
El cliente no dejó un comentario.Jennifer M. | Overall Experience
Very happy The free one month was awesome coupon and incentiveJOSHUA T. | First Impressions
Everyone I came in connect with was helpful and very friendly.Debra S. | First Impressions
Very friendly staff.Julie P. | Overall Experience
Sam was awesome! Great service!Sandra J. | Overall Experience
I chose to get a uhaul to get the storage offer. After my long trip I stopped by to drop it off and unload my things. They sold my storage, didn't have me on file and gave me a 5x5 instead for a packed 6x12 trailer and a filled suburban. I had to extend my trailer time and pay 80 for a different storage mentioned by the staff. So now I've paid more than double what I was contracted.BRANNON R. | First Impressions
Here's the small thing first. You might want to update and revise your wording on office hours and access hours. I was under the impression that after checking into my unit that I had until 10pm access my unit. While moving my things into my units(argh!) I was told I needed to be out by 7pm... I was moving cross country and got there at 5:30pm. Here's the big one. I reserved one of your biggest units since I had a lot of stuff. I called 2 or 3 hours ahead of arrival to make sure everything was in order and was assured by the lady everything was and the unit was ready. When I got there I was told that my reserved big unit was not available like I was assured and have paperwork on. It was to be on first floor as well so my 75 year old father didn't have to take stairs. I was offered 2 smaller units that barely allowed my furniture to fit nicely and not pretty much everything is just thrown in these two units because of size constraints and time allowed. My plan for the big unit was to make everything accessable to me when needed, it is not. Why have reservations for your units if you can't honor them? Again I called to confirm 2-3 hours before my arrival and was assured that it was there waiting for me! I would have looked elsewhere, but couldn't take the time to do so on account of the time I arrived, returning back from Seattle, and that the trailer was due back in Laurel the next day. The two guys that were helping me we're fine even though I was quite frankly very angry at this situation. They did try to help as much as possible. I could rattle on and on over this, I will end with I am great disappointed with u-haul and its failure to honor its word. I expect more from the people here in MT.Tate S. | First Impressions
El cliente no dejó un comentario.Walker W. | Overall Experience
El cliente no dejó un comentario.Susan M. | Overall Experience
They did a great jobherman g. | Overall Experience
The staff here are young guys which is fine. Not sure if it's because they are very busy. But just not overly kind or friendly. We have 3 units in Pleasanton CA where we live. It's spotless And has a courteous staff. 2 weeks into having this unit I received a phone call from a young man there letting me know he had let a patron inadvertently cut our lock off thinking it was his unit I could not understand why it wasn't one of the workers there. His response to me was mistakes happen. Then tells me keys are hung up on the wall for the new lock. I asked him to please put them in the safe and that I would have. A friend come pick them up. Completely inconvenient. Happy to be done with this unit. GraciasKorey C. | Overall Experience
I was thankful for a safe climate controlled place as I needed it quickly. It was great to get the first month free, a bummer to find out they do not pro-rate so last month had to pay in full even though we moved out 3 days into the billing cycle.April D. | Overall Experience
El cliente no dejó un comentario.Frank P. | Overall Experience
El cliente no dejó un comentario.LAUREL A. | Overall Experience
Wonderful experience, thank you!Michelle F. | Overall Experience
El cliente no dejó un comentario.DANIEL JAY S. | Overall Experience
Uhaul as a company is a low life rip-off organization. They hide fees where ever they can, they dishonestly attempt to lure people into traps to make them pay for things they don't needanthony s. | Overall Experience
Uhaul is a dishonest company that will lie to sell what ever they can. They lied to me and screwed me over pretty bad. I am considering filing a complaint with either the BBB or Consumer Protection Aganthony s. | First Impressions
Great location HelpfulTOM W. | First Impressions
Very friendly and helpful.April D. | First Impressions
Helpful staff. Uncomplicated return of truck. Very nice offering free storage for a month, but tried to force me to buy a lock for the storage unit when I had my own lock. Did back down in the end.NORMAN S. | First Impressions
EMILY at the Bozeman office was awesome! The national folks COMPLETELY screwed things up, and never bothered to contact us. So she was left to clean up their mess. & she did so professionally.LAUREL A. | First Impressions
Thi s facility is not open all night. One side of it has a door that needs a staff to unlock. It happens at 7 am. It's okay, they are very helpful.Margaret F. M. | Overall Experience
NDsuzanne c. | Overall Experience
Sara was friendly and although there were several customers ahead of me, my wait was very short. I would recommend this U-haul location to friends.Joseph F. | First Impressions
Very helpful and patient.Margaret F. M. | First Impressions
I'd like to speak with the manager regarding my access to the UBox last week. Due to staff being on vacation, I was not able to access my box when I needed to even though giving over 24hrs notice.johnathan d. | Overall Experience
We did not visit the facility, but worked with the staff to have our u-boxes delivered to our driveway. Michael was exceptional to work with. He was very professional, courteous and prompt. ¡Gracias!Susan C. | Overall Experience
I was overcharged and am unable to get a receipt with the details. Neither the Uhaul location nor my online account will give me the details of the last charge.susan b. | Overall Experience
I needed to schedule a U-Box delivery from New York to Bozeman. The staff at Bozeman U-Haul helped me arrange everything at both ends and everything worked out perfectly. An excellent experience!!!edward s. | Overall Experience
I appreciated the flexibility and promptness. They were willing and ready to make this work for us.Angela R. | Overall Experience
GM is spot on with customer service & having everything ready & available for customers!Suzanne G. | Overall Experience
Said my card was was declined when it wasn't. Would not proceed with move. Discover told me they put in wrong expiration 5 times. After this was fixed my movers had been waiting 2 hrs Stressful!joe s. | Overall Experience
No storage unit reserved when I arrived after driving 14 hours from Portland despite a confirmation email. Terrible experience. Staff was not rude but clearly never had any worthwhile service trainingMichelle H. | Reservación
Sara was awesome and went the extra mile! Great customer service and kind people!!!makel h. | Overall Experience
The staff was useless when my key snapped off in the U-haul lock I was required to use. They refused to cut the lock, and told me to call a locksmith. I had to buy a grinder to cut it off. ¡Gracias!JOE H. | Overall Experience
Very much appreciate dealing with you. Excellent service.arvid n. | Overall Experience
They did greatherman g. | Reservación
Manager Jesse Dingman was professional, helpful, available throughout the whole process. He did an excellent job and should be commended!CAROLYN P. | Overall Experience
Jess was amazing!!stephanie l. | Overall Experience
Went above & beyondKendra K. | Overall Experience
Friendly staff, accommodating, helpful.ADAM S. | Overall Experience
The storage unit rental for my son did not come without challenges. I feel once the store manager, Jesse, understood my frustrations he was very helpful. I appreciate what he did for me in closing.charlotte q. | Overall Experience
They were extremely helpful!Jane G. | Overall Experience
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