I don't believe there is anything that could have been better about my experience picking up the truck at U-Haul of Bozeman!Lisa M.
Customer Reviews for U-Haul Moving & Storage of Bozeman
Bozeman, MT 59715
(Located East of Cats Paw)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The customer service agents were all very helpful and courteous. Great U-Haul location!GREGORY P.
Horribly rude customer service. It took several minutes before anyone would even acknowledge I was there standing in front of them. They kept playing on their cell phones. The trailer was full of dirt and not well maintained. The employee almost hit my truck trying to hook a different trailer to it by hand rather than the one he had me back up to. The previous week I rented a trailer there and was greeted and helped by a very nice young lady. The tire went flat halfway through my trip but that's not the fault of anyone.Kris B.
El cliente no dejó un comentario.Scottie C.
The younger man who set me up with the trailer was so so so amazing, he really was a great face for the store. Would want to be his best friend just based of looks and personality:Wyatt W.
El cliente no dejó un comentario.Gregory H.
Man at facility who checked us out was very helpful, friendly, and patient!Edward D.
Better parking, some jerk in a pickup and trailer parked blocking our ability to exit the lot for several minutes.michael B.
El cliente no dejó un comentario.Paul J.
El cliente no dejó un comentario.Martin C.
El cliente no dejó un comentario.KURTIS G.
Waited for about 45 minutes because there was only 1 person behind the counterRobert P.
We showed up and they did not have a truck for us that we had reserved several weeks ago. Their resolution was for us to drive to another city and get a different truck. We had just driven 4 hours to get this truck. It was like â€œsorry, this happens all the timeâ€. We ended up calling the main number and renting a trailer which ended up with a flat. Just not a good experience and the trailer was as much as the truck was supposed to be. There was another family in the same situation as us. I even got a call from Uhaul two days prior asking me to pick up my truck at this location and a text. Very disappointed in the service at this location.Kirby D.
El cliente no dejó un comentario.jeremy S.
The employees were very helpful after we finally got through the line. I am giving an average rating because we had to wait in line for over an hour, even though we had reserved ahead of time. It was graduation weekend and they should have known that they needed more employees to help customers when so many students are moving out. Also, we noticed a low tire on the trailer after we pulled it back to the apartment. We had to go back to get the tire changed. Again, the employees were very helpful but it would have been better if we didn't have to return to get the tire replaced. The trailer itself was clean, but the tire was not maintained.Tracy B.
El cliente no dejó un comentario.freda S.
When I first got there truck the gas tank was not filled to the required 3/4 tank?Nicole S.
The general manager was great!!Steven O.
The whole process of getting the correct drop off location and the location I was moving to was sub par. Neither of those things were correct.Hunter T.
This location was way too busy. Waited in line 30 minutes just to get the key when I had already completed the 24hr truck share pick up process. I asked an employee for the truck key since I completed the pick up procedure and was told to wait in line. This is despite the u line process saying to go to the front of the line. This really made the self pick up useless.Cory B.
El cliente no dejó un comentario.James H.
College move-out weekend so it was incredibly busy and the guys were handling it exceptionally well! That's why the high rating! On the otherhand I went 8 miles and was charged for 2 gallons of gas! Two! When I got in the truck the gauge read 'above' half and when I wasn't even a block away the gauge read 'half'! Topped off the tank with very little before returning because I have over-filled in the past but being charged for 2 gallons is highway robbery!Janis M.
El cliente no dejó un comentario.MARK B.
Easiest drop off experience you could expect!burt H.
Excellent Michaelknight great help and the Manager running the forklift, she was great and she helped keep us out of the rain when we packed the Ubox Thank you!!tom L.
When I arrived 10 minutes early for my scheduled pick up time, there was a two people in line ahead of me. There was one attendant helping one customer. He went out the get them set up and was gone for 40 minutes. Finally he came back and was able to help the 10 people in line behind me who had accumulated. Unreal how long it took for my 10 minute pickup processHannah L.
El cliente no dejó un comentario.Walt S.
I was told they didn't give receipts but that it would be emailed to me. I haven't received an email and the truck was returned on 5/8. Then there was an additional charge on my credit card after the return. I would like a final accounting to document the charges.Rebecca C.
The location I picked it up from was fine but it was moved from the location I chose online. I found that out when picking up that morning, which I was not happy about. Never recieved a notification that it was moved.Alex D.
The Siper Nice guy who helped me was very knowledgeable and gave me all the suggestions I needed in driving the 26 foot Uhaul Truck. Every thing went perfectly. Thank you Uhaul Rep.Jon W.
We rented this trailer for moving building supplies. On return to our home we were unable to unload our stuff because the brakes would not allow us to back up. We had to walk everything by hand up a long driveway. We were also left blocking the road while doing this at 1am. We could only go forward, so we just brought the trailer in for return at 2:30am. We also had the same problem at the Uhaul store. We couldn't back it up in the muddy alley behind the store. The drop off area was full of other returned equipment. We tried to call the store the next morning numerous times with no answer or option to leave a message. I would like a refund for all of the inconvenience.Kelly S.
El cliente no dejó un comentario.Valerie S.
El cliente no dejó un comentario.Rodney I.
On Sunday it seemed a bit understaffed but the guys were nice.Richard P.
El cliente no dejó un comentario.LISA B.
El cliente no dejó un comentario.Carol H.
El cliente no dejó un comentario.Pamela G.
El cliente no dejó un comentario.tom D.
El cliente no dejó un comentario.Charles E.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.Darla L.
El cliente no dejó un comentario.Tami W.
El cliente no dejó un comentario.Anna R.
El cliente no dejó un comentario.Cade M.
Trailer tire went flat several times on my drive. It was very inconvenient. It happens, not the fault of the location or staff in any way.Kris B.
El cliente no dejó un comentario.James J.
They are super busy. Hard to get help. And they rented my one way out for an I. Town jobâ€¦ so while I received four calls asking to confirm that I was infact going to pick up the one way, the morning off there was no truck! Then after finally getting in my truck, national uhaul calls to ask if I was going to pick up the truck or if they could give it to someone else! I WAS IN THE TRUCK DRIVING, after waiting five house because of a uhaul mistake! The equipment was fine thoughâ€¦CLINTON C.
Turned my truck in around noon instead of at 5:30 pm on May 1st, and upon receiving my emailed receipt yesterday (May 2nd) realized that I had been charged an â€œafter hours service feeâ€ although everything was taken care of earlier in the day. I called the location to inquire as to why I was charged this fee, and the man on the phone told me he could call me back later to discuss it because they were busy in the store. To no one's surprise, he did not call me back to even just explain what the fee was for.Meghan H.
I was charged for fuel when I was also charged $ .89 per mile. This charge was not mentioned by the representative. Uhaul should charge one or the other, not both. And if they are, it needs to be disclosed.Patrick H.
El cliente no dejó un comentario.Christopher G.
Hire some more peopleJoseph H.
The needs a raise that place was a mad house and he handled it like a champ very professionalDELANE S.
Also super staff! Polite and helpful.Laura S.
Three person that helped me was named Danika. She was a great person to work with. Danika was quick, efficient, and was able to answer all of my questions. Her personality was friendly and helpful. Her work ethic was far above what I have seen before. Danika should be commended for a job well done.John D.
El cliente no dejó un comentario.Charity T.
El cliente no dejó un comentario.RICHARD F.
El cliente no dejó un comentario.dan S.
El cliente no dejó un comentario.Christina M.
Friendly, helpful, professional. Thank youJohn H.
Keep doing what you do so well.NEIL T.
El cliente no dejó un comentario.Tammy M.
El cliente no dejó un comentario.Kayvan M.
Outstanding customer support. Thank youJohn H.
Give a rundown of how the return process works when renting a vehicle.Julia Y.
Second time in a month where I had patient, friendly, helpful & kind customer service :) 10 stars!!Abby G.
El cliente no dejó un comentario.Darren F.
El cliente no dejó un comentario.Aidan B.
Staff in Bozeman did not check vehicle with me for good condition or cleanliness and then later charged me a $50 cleaning fee with no explanation. I called four times to inquire about this chargeâ€"no one answered the phone and there was no way to leave a message. Finally got the cleaning charge reimbursed after speaking with three different people on the 800 line.Victoria B.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.Bryan W.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Rod C.
El cliente no dejó un comentario.Rich S.
El cliente no dejó un comentario.KENNING A.
The gentleman that helped us was professional and personable. I enjoyed watching him interact with other customers while we waited our turn. He was courteous and helpful with everyone. He answered many questions for my daughter and I. We were both very impressed.Darleen J.
El cliente no dejó un comentario.Joseph W.
When I rented this trailer it was to be dropped off in Glasgow, not in Culbertson. There is a big problem with the additional mileage on my part. Wouldn't have rented it I knew I had to drop it off in Culbertson! Will be dropping it off in Glasgow as agreed upon when I rented it!!!!kelly R.
Charged for using a dolly that we never even touched. Horrible conditioned truck and we were held liable when we had nothing to do with it.Adam A.
Great customer service! Made the process fast and easyMatthew M.
The gas gauge was definitely above the halfway point. Bogus $12.xx charge for two gallons of gas.Travis H.
El cliente no dejó un comentario.kayla M.
El cliente no dejó un comentario.Forrest H.
The truck return was very easy. The lady who processed the return was very nice and friendly, and got us out of there very quickly.Vivian S.
El cliente no dejó un comentario.Walt S.
El cliente no dejó un comentario.JEROME T.
El cliente no dejó un comentario.Warren D.
I would have paid $20 to turn in key for convenience, but yet I had to wait in line for 10 minutes to hand over keys and do nothing else. DumbDeborah A.
El cliente no dejó un comentario.Stewart H.
I checked out my options on-line and then called and discussed with an employee what car I was towing. He was very knowledgeable, he made sure that I knew to disconnect the drive shaft in order to pull a rear wheel drive Mustang and took all my trip information down. Then I called back to reserve the rental and when I showed up another employee told me that I was not allowed to rent the car dolly to pull a Mustang and I would have to rent the trailer that was $150 (car transport). I already had the driveshaft disconnected and there was no wench on the trailer so more expense. I won't go through Uhaul again.Brent D.
El cliente no dejó un comentario.CATHY D.
El cliente no dejó un comentario.John H.
Didn't change gas level when it wasn't at 7/8th of a tank. Horrible experience they need to lear how to read a gas tank. Get there shit togetherJakob B.
Great store with smart employees and excellent equipment!melinda T.
El cliente no dejó un comentario.Robert M.
The personnel at the Bozeman site were accommodating and very helpful. I highly recommend this U-Haul location.Allen F.
El cliente no dejó un comentario.Lynn M.
Danika was very friendly and helpful at check in. Everything worked well and was clean. Good experience!Tom G.
El cliente no dejó un comentario.Douglas E.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.MARIA R.
El cliente no dejó un comentario.Andrew D. | Overall Experience
The price was way too high for the size of Unit. Only rented it because it was the only thing available within 30 miles. The closing time of 7pm made it very difficult to access with my work schedule, they never fixed the alarm system in the 3 months I rented. Even just asking them to unlock the sliding door took 15 minutes because I had to wait in line to talk to the only employee they had in the office.TRAVIS K. | Overall Experience
Nice staff!Patricia R. | Overall Experience
El cliente no dejó un comentario.david e. | Overall Experience
The staff were great! Thanks guysDouglas A. | First Impressions
The facility kept our things safe and dry and the staff is great, so 5 stars in that regard. But the move out experience was frustrating. We cleaned it, submitted our photos and move out request online. One week later the request was still pending and they had charged our account for the next month plus a late fee. I had to call to get it sorted out, which makes me not trust the online system.Colleen F. | Overall Experience
El cliente no dejó un comentario.ELIZABETH W. | Overall Experience
It started when I needed a small storage unit. Priced as advertised on the wall and in flyers differ. One employee gave me a coupon for one month free and the other said it was not valid unless I had driven a rental truck. One employee assigned me a small unit after another and several were with belongings of customers that were held up because of lack of payment. Eventually she gave me a slightly bigger unit. I had already paid for the smaller unit and understood it to be your policy that if a smaller unit (the one the client wanted) is unavailable then the next one up is given at the lower price. A month later when I get a bill it is $30 higher than expected. I go ask several times in person and I am always told that the supervisor will take care of lowering my bill, that I just need to swing by when she is in. Eventually I coincide with her but she says, in a short manner, that she will not adjust anything and that the higher fee was to remain. As soon as I could I emptied the unit and cancelled my contract. You understaff the facility too, whenever one goes the line is short but customer care takes forever.Carlos I. | Overall Experience
El cliente no dejó un comentario.Colleen F. | First Impressions
Neither of the employees could help with what I needed so we decided to go somewhere else, and the price was way too high, we found a space almost triple the size for 30 dollars lessYaron G. | Overall Experience
El cliente no dejó un comentario.Travis F. | Overall Experience
Please change the email on my account to : email@example.com Thanks, Will ShellhornWill S. | First Impressions
Tuvimos un inconveniente,habíamos pedido el storage grande y no tenían en el centro, pero nos dieron 2 pequeños. EL SERVICIO TELEFÓNICO DE UHAUL FUE MAGNÍFICOAna A. | First Impressions
Very busy storeLorraine S. | Overall Experience
El cliente no dejó un comentario.Jennifer M. | Overall Experience
Very happy The free one month was awesome coupon and incentiveJOSHUA T. | First Impressions
Everyone I came in connect with was helpful and very friendly.Debra S. | First Impressions
Very friendly staff.Julie P. | Overall Experience
Sam was awesome! Great service!Sandra J. | Overall Experience
I chose to get a uhaul to get the storage offer. After my long trip I stopped by to drop it off and unload my things. They sold my storage, didn't have me on file and gave me a 5x5 instead for a packed 6x12 trailer and a filled suburban. I had to extend my trailer time and pay 80 for a different storage mentioned by the staff. So now I've paid more than double what I was contracted.BRANNON R. | First Impressions
Here's the small thing first. You might want to update and revise your wording on office hours and access hours. I was under the impression that after checking into my unit that I had until 10pm access my unit. While moving my things into my units(argh!) I was told I needed to be out by 7pm... I was moving cross country and got there at 5:30pm. Here's the big one. I reserved one of your biggest units since I had a lot of stuff. I called 2 or 3 hours ahead of arrival to make sure everything was in order and was assured by the lady everything was and the unit was ready. When I got there I was told that my reserved big unit was not available like I was assured and have paperwork on. It was to be on first floor as well so my 75 year old father didn't have to take stairs. I was offered 2 smaller units that barely allowed my furniture to fit nicely and not pretty much everything is just thrown in these two units because of size constraints and time allowed. My plan for the big unit was to make everything accessable to me when needed, it is not. Why have reservations for your units if you can't honor them? Again I called to confirm 2-3 hours before my arrival and was assured that it was there waiting for me! I would have looked elsewhere, but couldn't take the time to do so on account of the time I arrived, returning back from Seattle, and that the trailer was due back in Laurel the next day. The two guys that were helping me we're fine even though I was quite frankly very angry at this situation. They did try to help as much as possible. I could rattle on and on over this, I will end with I am great disappointed with u-haul and its failure to honor its word. I expect more from the people here in MT.Tate S. | First Impressions
El cliente no dejó un comentario.Walker W. | Overall Experience
El cliente no dejó un comentario.Susan M. | Overall Experience
They did a great jobherman g. | Overall Experience
The staff here are young guys which is fine. Not sure if it's because they are very busy. But just not overly kind or friendly. We have 3 units in Pleasanton CA where we live. It's spotless And has a courteous staff. 2 weeks into having this unit I received a phone call from a young man there letting me know he had let a patron inadvertently cut our lock off thinking it was his unit I could not understand why it wasn't one of the workers there. His response to me was mistakes happen. Then tells me keys are hung up on the wall for the new lock. I asked him to please put them in the safe and that I would have. A friend come pick them up. Completely inconvenient. Happy to be done with this unit. GraciasKorey C. | Overall Experience
I was thankful for a safe climate controlled place as I needed it quickly. It was great to get the first month free, a bummer to find out they do not pro-rate so last month had to pay in full even though we moved out 3 days into the billing cycle.April D. | Overall Experience
El cliente no dejó un comentario.Frank P. | Overall Experience
El cliente no dejó un comentario.LAUREL A. | Overall Experience
Wonderful experience, thank you!Michelle F. | Overall Experience
El cliente no dejó un comentario.DANIEL JAY S. | Overall Experience
Uhaul as a company is a low life rip-off organization. They hide fees where ever they can, they dishonestly attempt to lure people into traps to make them pay for things they don't needanthony s. | Overall Experience
Uhaul is a dishonest company that will lie to sell what ever they can. They lied to me and screwed me over pretty bad. I am considering filing a complaint with either the BBB or Consumer Protection Aganthony s. | First Impressions
Great location HelpfulTOM W. | First Impressions
Very friendly and helpful.April D. | First Impressions
Helpful staff. Uncomplicated return of truck. Very nice offering free storage for a month, but tried to force me to buy a lock for the storage unit when I had my own lock. Did back down in the end.NORMAN S. | First Impressions
EMILY at the Bozeman office was awesome! The national folks COMPLETELY screwed things up, and never bothered to contact us. So she was left to clean up their mess. & she did so professionally.LAUREL A. | First Impressions
Thi s facility is not open all night. One side of it has a door that needs a staff to unlock. It happens at 7 am. It's okay, they are very helpful.Margaret F. M. | Overall Experience
NDsuzanne c. | Overall Experience
Sara was friendly and although there were several customers ahead of me, my wait was very short. I would recommend this U-haul location to friends.Joseph F. | First Impressions
Very helpful and patient.Margaret F. M. | First Impressions
I'd like to speak with the manager regarding my access to the UBox last week. Due to staff being on vacation, I was not able to access my box when I needed to even though giving over 24hrs notice.johnathan d. | Overall Experience
We did not visit the facility, but worked with the staff to have our u-boxes delivered to our driveway. Michael was exceptional to work with. He was very professional, courteous and prompt. ¡Gracias!Susan C. | Overall Experience
I was overcharged and am unable to get a receipt with the details. Neither the Uhaul location nor my online account will give me the details of the last charge.susan b. | Overall Experience
I needed to schedule a U-Box delivery from New York to Bozeman. The staff at Bozeman U-Haul helped me arrange everything at both ends and everything worked out perfectly. An excellent experience!!!edward s. | Overall Experience
I appreciated the flexibility and promptness. They were willing and ready to make this work for us.Angela R. | Overall Experience
GM is spot on with customer service & having everything ready & available for customers!Suzanne G. | Overall Experience
Said my card was was declined when it wasn't. Would not proceed with move. Discover told me they put in wrong expiration 5 times. After this was fixed my movers had been waiting 2 hrs Stressful!joe s. | Overall Experience
No storage unit reserved when I arrived after driving 14 hours from Portland despite a confirmation email. Terrible experience. Staff was not rude but clearly never had any worthwhile service trainingMichelle H. | Reservación
Sara was awesome and went the extra mile! Great customer service and kind people!!!makel h. | Overall Experience
The staff was useless when my key snapped off in the U-haul lock I was required to use. They refused to cut the lock, and told me to call a locksmith. I had to buy a grinder to cut it off. ¡Gracias!JOE H. | Overall Experience
Very much appreciate dealing with you. Excellent service.arvid n. | Overall Experience
They did greatherman g. | Reservación
Manager Jesse Dingman was professional, helpful, available throughout the whole process. He did an excellent job and should be commended!CAROLYN P. | Overall Experience
Jess was amazing!!stephanie l. | Overall Experience
Went above & beyondKendra K. | Overall Experience
Friendly staff, accommodating, helpful.ADAM S. | Overall Experience
The storage unit rental for my son did not come without challenges. I feel once the store manager, Jesse, understood my frustrations he was very helpful. I appreciate what he did for me in closing.charlotte q. | Overall Experience
They were extremely helpful!Jane G. | Overall Experience
Servicios adicionales en esta ubicación
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