Comentarios del cliente para U-Haul Moving & Storage of Bozeman

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Bozeman

Grado total:

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Rachel H. en

Grado:

They didn't cancel my ubox reservation when I returned it, so I was charged for another month 3 weeks after I had returned it. They refunded the charge before cancelling it, so then I was charged AGAIN because the account was delinquent. They finally figured out how to cancel and then refund BOTH charges. It was also a pain to get in touch with someone about cancelling/refunding and no one seemed to understand how.

CYNTHIA F. en

Grado:

El cliente no dejó un comentario.

Claire C. en

Grado:

El cliente no dejó un comentario.

angela M. en

Grado:

El cliente no dejó un comentario.

Larry L. en

Grado:

El cliente no dejó un comentario.

Lawrence B. en

Grado:

Customer Service Agent was professional and effective in meeting our needs.

Joe L. en

Grado:

Wait time was excessive for the few customers present when I arrived for my reservation. Front counter had no one there to help. The two young men working were very busy helping others that arrived before me. This is not the usual experience at U-haul. Short handed because understaffed? Someone out for health reasons?

Veda S. en

Grado:

The people at the Bozeman location were friendly and helpful. Thank you, Veda

James W. en

Grado:

El cliente no dejó un comentario.

Loren K. en

Grado:

Fix your equipment better before we rent it.

SUSAN M. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

The check in process with Sara was very efficient. She explained the details of the contract very clearly.

DIANE B. en

Grado:

El cliente no dejó un comentario.

Erin D. en

Grado:

El cliente no dejó un comentario.

Carl S. en

Grado:

El cliente no dejó un comentario.

Betty S. en

Grado:

El cliente no dejó un comentario.

TAMZIN B. en

Grado:

El cliente no dejó un comentario.

Jacob R. en

Grado:

n/a

gary M. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

El cliente no dejó un comentario.

Thomas T. en

Grado:

I also stopped at Butte, MT, and Sheridan, WY for help and all locations were very helpful!

Paul H. en

Grado:

After hours check in could be streamlined

Mike H. en

Grado:

everything was very good

DAVID J. en

Grado:

El cliente no dejó un comentario.

Kathy S. en

Grado:

El cliente no dejó un comentario.

MICHAEL C. en

Grado:

The dropoff location was to be Dayton, OH, but was entered as Bozeman, MT (the pickup location), so the dropoff location was not expecting us.

dixie G. en

Grado:

Nothing every one was very friendly and polite and very helpful. Had boxes and all you need to pack and the van was just perfect for our move. Would recommend U Haul to any one. Thanks saved a lot of trips with the van.

Victor H. en

Grado:

they were quick and efficient

Robert L. en

Grado:

El cliente no dejó un comentario.

Suzanne T. en

Grado:

Efficient, friendly staff.

Greg R. en

Grado:

El cliente no dejó un comentario.

NORMAN S. en

Grado:

Helpful staff. Uncomplicated return of truck. Very nice offering free storage for a month, but tried to force me to buy a lock for the storage unit when I had my own lock. Did back down in the end.

LAUREL A. en

Grado:

EMILY at the Bozeman office was awesome! The national folks COMPLETELY screwed things up, and never bothered to contact us. So she was left to clean up their mess. & she did so professionally.

Margaret F. M. en

Grado:

Thi s facility is not open all night. One side of it has a door that needs a staff to unlock. It happens at 7 am. It's okay, they are very helpful.

suzanne c. en

Grado:

NA

Joseph F. en

Grado:

Sara was friendly and although there were several customers ahead of me, my wait was very short. I would recommend this U-haul location to friends.

Margaret F. M. en

Grado:

Very helpful and patient.

johnathan d. en

Grado:

I'd like to speak with the manager regarding my access to the UBox last week. Due to staff being on vacation, I was not able to access my box when I needed to even though giving over 24hrs notice.

Susan C. en

Grado:

We did not visit the facility, but worked with the staff to have our u-boxes delivered to our driveway. Michael was exceptional to work with. He was very professional, courteous and prompt. Thank you!

susan b. en

Grado:

I was overcharged and am unable to get a receipt with the details. Neither the Uhaul location nor my online account will give me the details of the last charge.

edward s. en

Grado:

I needed to schedule a U-Box delivery from New York to Bozeman. The staff at Bozeman U-Haul helped me arrange everything at both ends and everything worked out perfectly. An excellent experience!!!

Angela R. en

Grado:

I appreciated the flexibility and promptness. They were willing and ready to make this work for us.

Suzanne G. en

Grado:

GM is spot on with customer service & having everything ready & available for customers!

joe s. en

Grado:

Said my card was was declined when it wasn't. Would not proceed with move. Discover told me they put in wrong expiration 5 times. After this was fixed my movers had been waiting 2 hrs Stressful!

Michelle H. en

Grado:

No storage unit reserved when I arrived after driving 14 hours from Portland despite a confirmation email. Terrible experience. Staff was not rude but clearly never had any worthwhile service training

makel h. en

Grado:

Sara was awesome and went the extra mile! Great customer service and kind people!!!

JOE H. en

Grado:

The staff was useless when my key snapped off in the U-haul lock I was required to use. They refused to cut the lock, and told me to call a locksmith. I had to buy a grinder to cut it off. Thanks!

arvid n. en

Grado:

Very much appreciate dealing with you. Excellent service.

herman g. en

Grado:

They did great

CAROLYN P. en

Grado:

Manager Jesse Dingman was professional, helpful, available throughout the whole process. He did an excellent job and should be commended!

stephanie l. en

Grado:

Jess was amazing!!

Kendra K. en

Grado:

Went above & beyond

ADAM S. en

Grado:

Friendly staff, accommodating, helpful.

charlotte q. en

Grado:

The storage unit rental for my son did not come without challenges. I feel once the store manager, Jesse, understood my frustrations he was very helpful. I appreciate what he did for me in closing.

Jane G. en

Grado:

They were extremely helpful!