Customer Reviews for U-Haul Moving & Storage of Bowling Green

6,007 comentarios

1817 Campbell Ln   Bowling Green, KY 42104
(S Of Scottsville Rd)

(270) 782-2300

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(270) 782-2300

1817 Campbell Ln
Bowling Green, KY 42104
(S Of Scottsville Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine H.  |  First Impressions 
Clasificación:
2.0

Systems were down. Attendants very nice & accommodating but process was very frustrating.

Kyle S. 
Clasificación:
5.0

Grateful for your kind service.

Telesa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

Fast and easy transaction

Randall Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HTP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole W. 
Clasificación:
2.0

The staff was unprepared. They did not have the dolly I reserved and complained about the amount of furniture pads I needed. The worst part was the truck. This truck drove like it was falling apart. It shook so badly I was worried. I told them about it and all they said was they won't let us take it out of the rotation. I feel completely ripped off and un appreciated. I have used U-Haul numerous times and will not choose them again.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anita C. 
Clasificación:
4.0

El cliente no dejó un comentario.

AlanCrystal E. 
Clasificación:
5.0

El cliente no dejó un comentario.

bac T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunamy R. 
Clasificación:
5.0

Everyone very kind and professional. Would recommend this location and staff to everyone who was in need of this service.

terry R. 
Clasificación:
5.0

Absolutely no complaints. The staff was friendly and very helpful. Thanks for having such good employees.

Douglas H. 
Clasificación:
5.0

Na

mansour A. 
Clasificación:
4.0

Na

mansour a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TiaMichelle H. 
Clasificación:
3.0

Gas level was marked wrong on the contract-took it back in and the clerk wanted me to go online to fix it myself-thankfully he figured out how to do his job 🙄

Julia K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nick M. 
Clasificación:
3.0

Was over charged $10 for a dolly. Plus wasn't told that you were not to try and back up a tow dolly. So I got charged for a item that I couldn't even use

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

matt L. 
Clasificación:
5.0

Easy return. Greeted promptly and unhooked in a flash!

Matthew W. 
Clasificación:
4.0

Nada

Darren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBBIE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

darcey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

nathan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven P. 
Clasificación:
5.0

Best U-Haul location I have worked with in ages!!!! Highly recommended!!!

Bruce D. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne A. 
Clasificación:
5.0

The staff was very helpful and friendly.

Tracie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl H. 
Clasificación:
4.0

El cliente no dejó un comentario.

lydia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agustin V. 
Clasificación:
4.0

Have an hourly rate. All i had to do was pick up a mower, that i bought. Only needed the trailer for an hour or so. Only went about 15 miles.

Matthew S. 
Clasificación:
4.0

The service people were incredibly rude at the Campbell lane location.

KATHERINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
1.0

Better trucks. Friendlier staff

Aaliyah S. 
Clasificación:
5.0

Not much to improve on.

Noel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlyn C. 
Clasificación:
5.0

At drop off, a nice young man named Robert helped me unload trailer (actually he did it all). Great overall experience!

chris L. 
Clasificación:
4.0

El cliente no dejó un comentario.

elijah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan Z. 
Clasificación:
5.0

The only thing I would suggest for improvement is separate parking for the customer vehicle while checking equipment in and out. But other than that, we had an excellent experience, service people helpful and professional and the equipment in excellent shape.

EDMUND Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samir N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aura H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany H. 
Clasificación:
4.0

My storage unit is very difficult to drive to especially with a 26' rental truck

Kym Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

The pictures ofcthe equipment need updating.

tina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Braublio C. 
Clasificación:
5.0

The truck itself was not in good mechanical condition. Even empty, it shook excessively. If I had had more time, I would have requested a different truck. I reported this when I dropped it off. It was very clean, and would have been great otherwise.

Mark W. 
Clasificación:
5.0

Very nice people and well maintained equipment

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John U. 
Clasificación:
3.0

Had multiple issues with after hour online return. Took sevetal tries and still was not sure it went through correctly. Very unhappy with the $20 charge if I chose not to do online return. Had I not had a smart phone I could not have done it. Not a customer friendly concept!

sheryl R. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVETTE M. 
Clasificación:
5.0

Great service equipment clean and ran well. Thanks

Roderic F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Rented a 4x8 Enclosed Trailer to move my kid back to college. It was a perfect fit for what I needed to get accomplished. 100% satisfied! 珞

Jamie W. 
Clasificación:
4.0

Drop off 24/7 made life so easy. App usage perfect.

Kelly M. 
Clasificación:
5.0

Very helpful counter agent

mackie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suresh P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
3.0

Lights went on and off. Radio went in and out. Gas was incorrect when picked up.

Embry A. 
Clasificación:
5.0

Robert was so generous and took the time to really help us out. Quick and over the top service. Thank you Robert!

DOYLE M. 
Clasificación:
5.0

Nice uhaul location. A happy employee took the keys and said I was good to go.

Eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
4.0

I did most of my rental process online and through the app.

Chase S. 
Clasificación:
5.0

High volume dealer. They make dropping off quick and easy.

John U. 
Clasificación:
1.0

El cliente no dejó un comentario.

tonya S. 
Clasificación:
4.0

Provide Bluetooth in the trucks. 3/8tank is a random fraction. Would 1/4 be easier to calculate?

Terri W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Spencer L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne H. 
Clasificación:
5.0

Every time I come to this haul I get excellent customer service. The employees are always friendly, professional, and a pleasure to do business with. This makes moving my son in and out of WKU a breeze.

Deirdre V.  |  Overall Experience 
Clasificación:
5.0

WD-40 the locking mechanism on your trailers and encourage your male employees to step up and help the female employees on the “heavy lifting” portions.

Andy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaymie Y.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

michelle n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

paresh p.  |  Overall Experience 
Clasificación:
5.0

Great folks and easy access much better than the pick up location of my equipment

Thomas R.  |  First Impressions 
Clasificación:
4.0

Everything with the Storage went very well. Still waiting on response about rental truck.

Matthew H.  |  First Impressions 
Clasificación:
5.0

Very satisfied

Erica L.  |  Overall Experience 
Clasificación:
4.0

Although my reservation was incorrect, the issue was quickly resolved.

Buel Y.  |  First Impressions 
Clasificación:
1.0

I don't have access to my unit 24hrs like I thought I would be able to still don't have a working code

Drew P.  |  Online Move In 
Clasificación:
5.0

Great people running this facility.

Charles V.  |  Overall Experience 
Clasificación:
2.0

All of my items were covered in mouse droppings. I didn't say anything to the people at the location because I was so angry and I know I would have said something really ugly.

LEIGHANN E.  |  Overall Experience 
Clasificación:
5.0

Staff was very nice and helpful.

Jordan D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Montrell G.  |  First Impressions 
Clasificación:
5.0

Thank you so much very Everything was great!!

Randy B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwendolyn H.  |  First Impressions 
Clasificación:
1.0

I came in and ask the guys to move the trucks because They were blocking my unit and all I received was an attitude. The guy moves the first truck looks at me and says you can work around that one right and I said no I can't it's too close I don't wanna risk it and the employee just shakes his head with an attitude and walks away . I pay for a full month of storage move out the third day and I can't even get a refund uhual sucks and I will not be back and I will not be recommending you guys to anybody.

Matthew F.  |  Overall Experience 
Clasificación:
5.0

I love this location because the people are friendly, polite, and well knowledgeable about U-haul services.

Gatt W.  |  Overall Experience 
Clasificación:
4.0

Great availability

Gwendolyn H.  |  First Impressions 
Clasificación:
5.0

Thank-you for saving me and being open on Sunday Great people! Will use again if needed! Thanks Again Randy Bannach

Randy B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD h.  |  First Impressions 
Clasificación:
5.0

Very happy with overall experience 😍

Angel L.  |  First Impressions 
Clasificación:
5.0

Very helpful personnel. Recommend to anyone

Lurien K.  |  Overall Experience 
Clasificación:
5.0

Robert was very professional and helpful. Would recommend this Uhaul storage.

Shannon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PJ P.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly, and everyone was friendly. Coulnd't ask for more. Gracias

Jeff B.  |  Overall Experience 
Clasificación:
1.0

Can't get into the units they have storage containers all blocking the Isles can't get to your units and to run over curbs in order to get to my things would never ever use this facility again would never recommend it to anyone most horrible experience with a storage facility that U-Haul has that I've ever had

Kenneth F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dreva k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EMILY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chase S.  |  Online Move In 
Clasificación:
3.0

The double doors that have a wheel rail at the bottom were broke and I was moving everything in alone the single door entrance has no rail so you had to lift the cart in order to get it in the door. On top of no elevator being in the building so I was lugging everything upstairs alone. Not the best experience but yeah.

Gemariah C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle J.  |  First Impressions 
Clasificación:
3.0

The main problems was trucks blocking access to mu unit. These could be moved during businees hours but if I needed access during non-business hours, I could not get in.

gordon m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deirdre V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARITY J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

cieara s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE W.  |  Overall Experience 
Clasificación:
5.0

I broke down in Auntin Texas and u- Haul came to the rescue put me up for a night in a hotel thank you so much

patrica h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAQUEL M.  |  Overall Experience 
Clasificación:
5.0

Dylan Poore was amazing. He made the experience really smooth for me. He was awesome from the beginning until the end. Top notch service

Boris s.  |  Overall Experience 
Clasificación:
5.0

The workers was polite and very helpful

Montrell G.  |  Overall Experience 
Clasificación:
2.0

How can I recommend this storage facility when over a thousand dollars worth of my things were stolen from it in a way I was not aware of to about two months ago, when I first thought that things were misplaced but once I started moving things into my apartment I realized that things were missing from my storage unit. I was the only one to access to my keys. When I told the assistant manager I was told this could not happen, the lock could not be picked. That the alarm would go off if the door was opened. Well it was picked, someone went into it, I told them I think it was someone who worked or works there. I trusted U Haul, I been with them for five years and I used them to move several times but I will never be able to trust them with my storage. ⚜️

MICHAEL O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LATISHA H.  |  First Impressions 
Clasificación:
5.0

The management and staff are very friendly and professional. It is not their fault that uhaul's system goes down every first of the month making it inconvenient to people that have to use them at that time, but through it all the management and staff remain professional while being cursed at for something out of their hands.

Deirdre V.  |  First Impressions 
Clasificación:
1.0

Vacated my storage, left some things behind. I had no ability to take them. I informed them to give the things away or to charity. MY LOCK WAS REMOVED. They said they needed permission to do that and i had to fill out a paper. when i am 300 miles away. SO I AM GOING TO SUE THEM.

Jeff B.  |  Overall Experience 
Clasificación:
1.0

During the pandemic businesses were giving allowances to help everyone due to the Covid by removing late charges, etc. While the did work on a payment arrangement one time. Other times I called to get assistance with payment, I couldn't get it. A comment was made during one conversation that I was always late well yes, we were struggling financially and my husband had been in an accident. Whether I call the store or the corporate line it did not change the type of service that was received. So calling corporate with unresolved issues was a waste of time.! Another thing if you leave a message for the manager there it is like a week before you get a call back , if you get one at all. Several times I wanted to just grab something quick because the trucks were always parked in front of my unit.

Allan H.  |  Overall Experience 
Clasificación:
4.0

Very inconvenient that the trucks are lined up in front of the storage units. Something has to be done about that.

Deion H.  |  Online Move In 
Clasificación:
2.0

When we tried to get a hold of a manager they would never answer. At one point they locked me out of my unit because they lost a key to a lock they put on. And there were trucks that were always blocking my unit

april m.  |  Overall Experience 
Clasificación:
2.0

Check-in proces was extremely slow Compared to StoreMart (where I had my belongings) check-in process took more than 40 minutes. Why do you require 3 different phone numbers, contact names of third parties, etc? Yard at your facility at Bowling Green is very crowded as well.

Augusto G.  |  First Impressions 
Clasificación:
5.0

The employees were very friendly and were able to answer all questions

kathleen k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brooks c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M.  |  Overall Experience 
Clasificación:
2.0

My locker was broken into. The alarm system was not working because of the construction going on for the remodel. Also, one or two of the staff were bossy and kinda rude.

Matthew N.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff. Wonderful experience.

SCOTT M.  |  First Impressions 
Clasificación:
5.0

Everyone who works at this facility goes above and beyond the normal call of duty each day. They are knowledgeable and extremely helpful. As well as being the most friendly U-Haul facility I have ever been to. Thanks for all you do and keep up the good work.

Greg H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica h.  |  Overall Experience 
Clasificación:
1.0

Our personal items that we put in storage at your facility for safe keeping were mistakingly discarded. I am appalled that this could happen, some of these items are not replaceable.

Allen H.  |  Overall Experience 
Clasificación:
5.0

The Customer Service at this location is what makes Uhaul awesome! The staff's attitudes showed that they really enjoyed working for this company. It made moving nightmares a very easy transition.

brandy m.  |  First Impressions 
Clasificación:
5.0

Cassie and Darone are Excellent

jomar t.  |  First Impressions 
Clasificación:
5.0

Great service and friendly and helpfull staff

timothy g.  |  Overall Experience 
Clasificación:
5.0

None.

Terrill M.  |  Overall Experience 
Clasificación:
4.0

The employees were very helpful and friendly

Veronica O.  |  First Impressions 
Clasificación:
5.0

Staff extremely nice and professional. I will be using them again.

Deirdre V.  |  Overall Experience 
Clasificación:
5.0

They were very friendly and helpful

Melinda R.  |  First Impressions 
Clasificación:
1.0

Three different time I was told that the latch to the door to my unit would be fixed so I can open the door. It was never fixed. I ended up things at a friend's house. I felt like a bother. kr

Kenneth R.  |  Overall Experience 
Clasificación:
2.0

Not a pleasant place to store.

Brian M.  |  Overall Experience 
Clasificación:
5.0

No additional comments

keith b.  |  Overall Experience 
Clasificación:
5.0

The staff was very good

austin b.  |  First Impressions 
Clasificación:
5.0

I rented a unit fir three years and never had any problems. This storage facility is well run and I commend the staff for their service.

WILLIAM H.  |  Overall Experience 
Clasificación:
3.0

I would have given 5 across the board, but my drop off experiences was unpleasant. The man in charge was rude when I asked a simple question. I loved working with Adine, but this guy ruined it all.

Stephen B.  |  Overall Experience 
Clasificación:
1.0

I rented a 26 ft truck and closed my rental unit. I had a poor experience for both!

douglas t a.  |  Overall Experience 
Clasificación:
5.0

This facility was crazy busy, and yet the staff was very friendly and worked with me to correct the disjoint between on-line booking and this location.

Perry D.  |  Overall Experience 
Clasificación:
5.0

It was very good

CASSANDRA A.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped check me out was very kind and knowledgeable. This was my second time using this Uhaul location. Definitely would recommend!!

MINDY S.  |  Overall Experience 
Clasificación:
5.0

The staff were all very nice and helpful. Justin is the best!!!!

calvin h.  |  Overall Experience 
Clasificación:
5.0

The female manager was friendly, knowledgeable, courteous and very professional. The other male staffers were also very helpful and professional. Great experience.

gillian s.  |  Overall Experience 
Clasificación:
5.0

The owners were very nice and helpful.

PJ G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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