Customer Reviews for U-Haul Moving & Storage of Bolingbrook

3,232 reviews

240 W North Frontage Rd   Bolingbrook, IL 60440
(Under the Bolingbrook water tower by bolingbrook adventist hospital)

(630) 771-0316

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(630) 771-0316

240 W North Frontage Rd
Bolingbrook, IL 60440
(Under the Bolingbrook water tower by bolingbrook adventist hospital)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent

William U. 
Rating:
5.0

Customer did not leave a comment.

EMILIANO R. 
Rating:
1.0

I called customer service to keep the truck one more day they told me it was rented a had to bring it back and that made things very difficult for me. I probably will not use uhaul in the future.

KHALID A. 
Rating:
5.0

Customer did not leave a comment.

ALETTA O. 
Rating:
5.0

Great staff!

LUKASZ T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG P. 
Rating:
2.0

prepared to move my property out, Wanted to speak to the manager about a possible refund since I pre paid months in advance. each time i stopped in he was gone for the day. Could not get him on the phone nor a phone call returned after leaving multiple messages. They demand you pay on time but will not even discuss a refund for moving out in advance. Terrible customer service.

Frank A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROLANDO S. 
Rating:
5.0

Staff extremely helpful and polite.

Edward D. 
Rating:
5.0

Difficult to call store to check status.

Gregory C. 
Rating:
5.0

They were courteous and professional along with patience with me.

CHERYL S. 
Rating:
5.0

Everyone was very helpful. The one who rented the unit, Stan was AMAZING! Accommodating, informative… wow!

Stan R.  |  Overall Experience 
Rating:
4.0

Was in and out with no problems. Staff was efficient and friendly.

RANDY J. 
Rating:
5.0

Customer did not leave a comment.

IRENEO P. 
Rating:
5.0

This is the best service personnel I have ever encountered!!!!🌈😍

DEBRA D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

VAIDOTAS B. 
Rating:
5.0

Customer did not leave a comment.

Liliana R. 
Rating:
5.0

Customer did not leave a comment.

Donald T.  |  First Impressions 
Rating:
5.0

Great service

THOMAS F. 
Rating:
5.0

Ivan was amazing to work with!

MARYHELEN M. 
Rating:
5.0

This location is soooo easy to do business with! Always friendly and making sure all is good with the customer. Very easy check-in and checkout!

JOHN M. 
Rating:
5.0

I am handicapped and would like to suggest a minor adjustment. Your box and equipment display causes a person to walk in a large circle towards the back of the store before having access to customer service. Change the display and take out a section of boxes to allow access to the checkout area closer to the front door. Consider the customers instead of a marketing display to sell more boxes.

George D. 
Rating:
5.0

Nothing

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

In the past several years that I have used my storage locker at this U Haul, it has always been clean, well lit, secure and available. The staff has always been courteous and accommodating. If I ever have a storage need in the future, I would not hesitate to use it again.

CALVIN C.  |  Overall Experience 
Rating:
2.0

Don't argue with customer. I needed an enclosed vehicle to transport a couch about 15 miles total. I wasn't sure if I'd be able to rent truck from HD or Menards since it was a Saturday so I decided to pay a little extra and reserve one using uhaul. I rented 9 foot cargo van and had confirmation. Received a phone call stating no van but will have a 10 foot truck instead same price, this was acceptable and confirmed. Upon arrival, they said the didn't have a 10 foot truck and all they had was 15 foot truck and since we really had no choice but say ok the problem was they wanted to charge me the milage for bigger truck. That's the part that was so time consuming and unnecessary since I didn't think I should pay milage for a truck that I didn't ask for. Upon my return just an hour later at most was another argument. They proceeded to say we didn't put enough gas back in it. We started with half a tank we brought it back with half a tank. The guy said it looks short about $15 worth of gas. Previous experience here was good, this time, not at all and if there's a next time, I'll just get wait and get a truck from HD or Menards. Very disappointed in service this time.

BRIAN D. 
Rating:
5.0

The gentleman that took care of me was excellent. Showed me how to tighten the chains so they would T drag and a few other things.

ANTOINE J. 
Rating:
5.0

Had a great experience. The equipment was exactly what I needed. Fantastic staff.

NICHOLAS S. 
Rating:
3.0

Alot of noise coming from the rear of vehicle. Sounded like the tire was going to fall off. Wheel bearing possibly

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Billy D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Make sure or oil change/ check engine signs are done or clear before releasing to clients.

ISAAC O. 
Rating:
5.0

Customer did not leave a comment.

THOMAS U. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

reps were helpful and friendly Very nice management

Debra Lee D. 
Rating:
5.0

Pricing and service was great. Needed a cargo van for 4 hours. Paid under $40. Try and find a clean, serviced vehicle for that price is some where else, you won't.

TODD Z. 
Rating:
4.0

Thanks for the lock too!

DANIEL D.  |  First Impressions 
Rating:
5.0

I was experiencing horrible customer service on the phone being given the run around to sereval agents. I walk in and explain the issues I was having and the rep told me no worries that he would take care of me and he solve all of the problems I wad experiencing and provided me with excellent customer service

Santrece S.  |  First Impressions 
Rating:
5.0

My 7 months using this facility I had no problems. The staff were very helpful with any questions I had! You can pay your storage bill online,by phone and in person! Best of all very clean!! I highly recommend this facility!

Deborah h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIANO P. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

I qualify to anyone, do they can that there is no cruise control and you may not pickup your vehicle where it is convenient for you. Bad Uhaul policy!

TRENT W. 
Rating:
1.0

Changed my location without letting me know, got to new location and truck was not there..... was not going to be available till 130 pm when my reservation (which was made 2 weeks in advance) was for 930am....they gave me someone else's truck which just causes an issue for someone else

Justin C. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS W. 
Rating:
5.0

Nothing-the agent who helped me was courteous and incredibly helpful/thorough!

JULIE G. 
Rating:
4.0

The latch on the cargo door was almost impossible to close

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Alejandra N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

There is nothing you need to improve. Uhaul staff were very professional and nice. Answered my questions very respectful and responsive. Thanks to uhaul my move went very snooth

CAPRELLE E. 
Rating:
5.0

Customer did not leave a comment.

EMILIANO R. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Great service

Jaime V. 
Rating:
5.0

Outside of van very dirty and the windows very dirty.. the interior is good.

bob H. 
Rating:
5.0

Better signage from Remington Blvd. Thevwater tower is a great landmark, but not all streets connect to the Frontage Road. They are tucked away back there- make them easier to reach! Super helpful personnel working there- thank you!

Walter F. 
Rating:
5.0

The place was clean, the truck performed well, and the staff was super helpful!

MARK C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

great service and a genuine consern that you get what you wanted

DONATO B. 
Rating:
5.0

I received several emails rescheduling my reservation to different locations at different times. I talked to seven people to resolve this problem. After each conversation my reservation was rescheduled again. One helpful employee was on the phone with me to wait for the confirmation to come in and it was done incorrectly as well 9pm instead of 9am. The equipment was fine staff helpful, but scheduling person was NOT competent!

ANNA S. 
Rating:
5.0

The online process took a little longer than expected for the pick up. The drop off was quick and easy. The employee I spoke to was so wonderful. If the rest of the staff was like that gentleman, this location is doing a great job!

Taylor M. 
Rating:
5.0

Burnt out fuse in truck for trailer lights caused significant departure delay. Pickup location did not have fuse in stock. I was compensated with one extra day for rental return date, which proved to be very helpful.

WILLIAM N. 
Rating:
5.0

Very professional service. Noah explained what he was going to do and then installed my hitch quickly and efficiently. This was my third hitch installation and if and when I need a fourth, this is the location I will go.

David M. 
Rating:
5.0

Customer did not leave a comment.

TREVOR G. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE G. 
Rating:
5.0

Customer did not leave a comment.

PERRY W. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

KIRK D. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
5.0

Staff was helpful in answering all of my questions. Truck rental was easy to set up. Im a very satisfied customer!!! Thank you U-HAUL Moving & Storage of Bolingbrook 240 W North Frontage Rd Bolingbrook, IL 60440

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK A. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

The manager was really nice to have received my return, I went a couple of hours more than my intended return time and went beyond my mileage, but he was kind enough to not charge me extra and checked me out as quickly as he can. It was a very wonderfully pleasant experience! Would use the business again!

PAUL C. 
Rating:
5.0

I was satisfied with the service at this location however my reservation at the original location was not met. I showed up but the truck I reserved was not there. Your Customer service department said the best they could do was to get me a truck for the next day at a different and much further away location for the next day. This delay caused me problems and increased my costs as the mileage went up! Unlikely to rent from U-Haul again.

ROBERT Z. 
Rating:
5.0

Customer did not leave a comment.

DARREN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

BITOY M. 
Rating:
5.0

The checkout and check-in process was very streamlined and efficient. Great job.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

melissa v.  |  Overall Experience 
Rating:
5.0

Fast and professional

OLIVIA A. 
Rating:
1.0

Interestingly enough, I needed my Uhaul hitch (that was installed at that very same location) removed to install the new one and was told there's not way that the hitch can come off my truck (which is all drop in bolt thru frame - not uni-body) and that 2 or more of the bots are stripped. I was actually told this and now I'm left to figure all of this out. It's interesting because no one and I mean no one has done anything to the hitch ever since I've owned the truck meaning the last people to touch the hitch was UHAUL. I don't understand how this is my situation to deal with when I didn't make the situation. Also, they never even tried to use a impact drill and only used hand tools which I'm sure contributed to the stripping of my bolts. Worst interaction and reason ever from any place.

JASON S. 
Rating:
5.0

Great rental! Thx again.

John B. 
Rating:
1.0

It had nothing to do with Bolingbrook. I was supposed to pick truck up at two other places but was to drop truck off to them, which made no sense. Also no key for padlock, had to call police and watch my truck all night cause we didn't get done loading up. Very dissatisfied

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

TINA J. 
Rating:
5.0

Customer did not leave a comment.

KAY L. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Everything was great as expected. Cannot think of anything to do better.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Had a great experience Everyone was friendly and helpful.

JACQUELINE Z. 
Rating:
4.0

Customer did not leave a comment.

ATEARIA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL W. 
Rating:
5.0

Customer did not leave a comment.

Loretta F.  |  First Impressions 
Rating:
5.0

Service was great. Everything was ready for pick up and drop off was so easy.

LAURA A. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA O. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN G. 
Rating:
5.0

I received friendly service and was treated well.

CAROL W. 
Rating:
5.0

Customer did not leave a comment.

SOSTENES R. 
Rating:
3.0

My u box was shipped from Florida in July and did not arrive in Illinois until MIDDLE OF September. Would not use AGAIN! Bolingbrook only delivered to me after it got to them.

jean S. 
Rating:
5.0

Great friendly pleasant easy to communicate with, very helpful, suggestive, understanding. I needed to rent truck longer than anticipated. Only question asked of me was “ Would you like to extend another day” ? “ Hey no problem it's done.” Very friendly family atmosphere. Once I returned the vehicle they even gave me a ride 8 miles to my destination. Other companies can learn from these people at this location in Bolingbrook Illinois on how to treat customers or employees. Treat them like family. Always wear a mask whether you believe in them or not. As a Courtesy to All others. Because you do not Know what someone else may be going through with their health on top of or before COVID. Great job Uhaul Bolingbrook Illinois.

LYONL W. 
Rating:
5.0

For how much mileage that was on the truck, it was in satisfactory condition on the inside.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Daineira M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

My husband said he was very impressed with how easy the process was from getting the truck to offloading to one of the storage units. Everyone was very friendly and helpful and the place was very clean. Would definitely use again and recommend

Douglas E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda E D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WESLEY B.  |  First Impressions 
Rating:
1.0

I booked a U-Haul storage unit combined with renting a moving truck and trailer. However, when it came time to pay for the storage unit, the location changed to the wrong city. The first representative I spoke to said that I would have to drive to the other city to cancel the unit. The second representative I spoke to canceled the wrong location and left the contract open for the unit that I did not want. After speaking to three representatives, I decided to use a different storage company. U-Haul is overpriced for the terrible customer service they have.

Keith T.  |  Online Move In 
Rating:
1.0

Most of the staff was great. Had a bad experience with a lady there (forgot her name). The day we moved August 30th the elevators were broken and we had to move everything from a 3rd floor. It was very hot. Never received a call from management for a follow up. Not even a "hey we're so sorry for the inconvenience". Nothing. Left a message for the manager and he never called me back.

Jaimie N.  |  Overall Experience 
Rating:
5.0

I appreciate your good work.

sorie y.  |  Overall Experience 
Rating:
5.0

The rental experience was as quick and painless as a business could possibly create for their customers. Great communication from start to finish, this is a model of how a business should operate.

Steven F.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Kirill A K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Twylavette E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  Online Move In 
Rating:
4.0

Mix up in which size united. Wanted a 10x15 so the girl gave me 2, 5x10 that was not even close to fit my stuff had to show her what I needed but in the end it worked out.

Natalie Y.  |  First Impressions 
Rating:
5.0

Great place 😀 everything was already in order for my stuff to move into

Bryanna W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Normandy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa E.  |  First Impressions 
Rating:
5.0

I always like your services. Thank you.

Johnathan M.  |  First Impressions 
Rating:
4.0

great service

THEODORE C.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful. They make the process very easy. Thank you for the great service.

Thelma and Dancie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa v.  |  First Impressions 
Rating:
5.0

Juanita was a great help in getting me a storage unit and a Uhaul truck!!!

Lisa H.  |  First Impressions 
Rating:
5.0

Very communicative and helpful through the process, easy check in process.

Stormtrap L.  |  First Impressions 
Rating:
5.0

Quick and easy pickup and drop off.

Shreyas R.  |  First Impressions 
Rating:
3.0

N.a

Annie N E.  |  First Impressions 
No reviews have been submitted for this location.

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