El cliente no dejó un comentario.ATEARIA C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Bolingbrook
Bolingbrook, IL 60440
(Under the Bolingbrook water tower by bolingbrook adventist hospital)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.CAROL W.
El cliente no dejó un comentario.Loretta F. | First Impressions
Service was great. Everything was ready for pick up and drop off was so easy.LAURA A.
El cliente no dejó un comentario.CYNTHIA O.
El cliente no dejó un comentario.ADRIAN G.
I received friendly service and was treated well.CAROL W.
El cliente no dejó un comentario.SOSTENES R.
My u box was shipped from Florida in July and did not arrive in Illinois until MIDDLE OF September. Would not use AGAIN! Bolingbrook only delivered to me after it got to them.jean S.
Great friendly pleasant easy to communicate with, very helpful, suggestive, understanding. I needed to rent truck longer than anticipated. Only question asked of me was â€œ Would you like to extend another dayâ€ ? â€œ Hey no problem it's done.â€ Very friendly family atmosphere. Once I returned the vehicle they even gave me a ride 8 miles to my destination. Other companies can learn from these people at this location in Bolingbrook Illinois on how to treat customers or employees. Treat them like family. Always wear a mask whether you believe in them or not. As a Courtesy to All others. Because you do not Know what someone else may be going through with their health on top of or before COVID. Great job Uhaul Bolingbrook Illinois.LYONL W.
For how much mileage that was on the truck, it was in satisfactory condition on the inside.Steven F.
El cliente no dejó un comentario.Daineira M.
El cliente no dejó un comentario.MICHAEL P.
My husband said he was very impressed with how easy the process was from getting the truck to offloading to one of the storage units. Everyone was very friendly and helpful and the place was very clean. Would definitely use again and recommendDouglas E. | First Impressions
So easy! We were very impressed with how smooth the whole process was. Thanks guys!Douglas E.
El cliente no dejó un comentario.Greg K.
El cliente no dejó un comentario.MARTHA M.
El cliente no dejó un comentario.Yolanda E D. | First Impressions
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.Adam J.
El cliente no dejó un comentario.LARRY S.
Picking up phone calls would be nice.ALERO O.
El cliente no dejó un comentario.DANIEL B.
The worker are nice and friendly, takes care of you quicklyCANDICE C.
Great service.Gianfranco D.
El cliente no dejó un comentario.Andre L.
El cliente no dejó un comentario.Piotr K.
The gentleman at the counter was very helpful. We really can't think of anything.Edward B.
Great personnel.SCHWARLTCOUF S.
El cliente no dejó un comentario.BRADLEY B.
El cliente no dejó un comentario.Hazel B.
El cliente no dejó un comentario.WESLEY B. | First Impressions
Nothing communication was good so was serviceLARRY K.
El cliente no dejó un comentario.GASPAR G.
Initially I worked with Joshua at pickup. Outstanding! I needed the trailer longer than originally anticipated. Spoke with agents daily on maintaining rental. Turnin today w/Assit Mgr (name escapes me)was excellent. Good place to rent from.Russell T.
El cliente no dejó un comentario.Keith T.
Muy limpias las unidades y muy bien cuidadasANGEL M.
Trailer in excellent condition ready when promised.DEAN K.
Communication. Didnt know the truck moved to another locationDEQUANDRE W.
It was easy and convenient everything was perfectEFRAIN B.
I booked a U-Haul storage unit combined with renting a moving truck and trailer. However, when it came time to pay for the storage unit, the location changed to the wrong city. The first representative I spoke to said that I would have to drive to the other city to cancel the unit. The second representative I spoke to canceled the wrong location and left the contract open for the unit that I did not want. After speaking to three representatives, I decided to use a different storage company. U-Haul is overpriced for the terrible customer service they have.Keith T. | Online Move In
Answer the phone faster.Michael K.
Nice store and very friendly people's!VICTOR A.
Most of the staff was great. Had a bad experience with a lady there (forgot her name). The day we moved August 30th the elevators were broken and we had to move everything from a 3rd floor. It was very hot. Never received a call from management for a follow up. Not even a "hey we're so sorry for the inconvenience". Nothing. Left a message for the manager and he never called me back.Jaimie N. | Overall Experience
I appreciate your good work.sorie y. | Overall Experience
El cliente no dejó un comentario.DAVID T.
El cliente no dejó un comentario.ROBERT K. | Overall Experience
Juanita And the WHOLE staff are AWESOME. They made this whole rental thing as easy as it could have been. Kudos to ALL of them.JAY F.
El cliente no dejó un comentario.Anita G. | Overall Experience
El cliente no dejó un comentario.Joel H.
Juanita was extremely helpful and very nice. She carried the bundles of extra large boxes to my car. The elevator was out for a little over a week but was working on the last day when I closed my units on the 3rd floor. I was pleased about the elevator since I had a moving company coming to pack.LOIS C. | Overall Experience
Nothing The team there in Bolingbrook is outstandingMICHAEL A.
Great service, great prices.CHRISTINE V.
El cliente no dejó un comentario.KURT N.
El cliente no dejó un comentario.Vivian G.
Nice customer serviceDAVID T.
El cliente no dejó un comentario.Kanat K.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.Tanisha L. | Overall Experience
El cliente no dejó un comentario.MARIO E.
El cliente no dejó un comentario.FATEH B.
Juanita Rodriguez was just fantastic! Got me a brand new Auto Transport for my One Way to Florida. I recommend this location highly!MARK B.
El cliente no dejó un comentario.Boudewijn V.
El cliente no dejó un comentario.KEITH W.
El cliente no dejó un comentario.MARK C.
do better maintance checks on the equipment, our truck the dash was lose, all scratchd upan the trans acted like it was slipping.an i was forced to pay for something i didnt need..ELDEN L.
El cliente no dejó un comentario.ARTHUR P.
Staff at location was very accommodating. Specifically, Juanita was incredibly helpful and competent. Even when the elevator went down and disrupted my move she was understanding and considerate.EMILY E.
Only complaint I have was that the USB charger was broke so I could need charge my phone that I was using for navigation.TRACY K.
El cliente no dejó un comentario.william D.
El cliente no dejó un comentario.FARRELL B.
El cliente no dejó un comentario.Maureen S.
I rent here at least 4-5 times a month every time I need a trailer is been availableCHESTER I.
El cliente no dejó un comentario.Nastassia S.
El cliente no dejó un comentario.DANIEL B.
I returned the uhaul to the original location early, and within 24 hours of rental, and during business hours. .My credit card bill was charged over double my quoted amount, since the worker who unhooked the trailer from my vehicle never marked it returned, and I was charged for two days instead of one. They marked it returned one day late on August 16th, even though I returned it on August 15th at 4:30 pm. Now I am experiencing a virtual nightmare trying to get my overcharge back and credited to my credit card, since I am always on hold for seemingly forever when I call. I am trying to get my money back which was stolen from me by U Haul, and still have not received it. I will never use u-haul again, and will also go to the newspapers, if I don't receive my money back soon. I also deserve all of the money back and be given that rental for free to compensate me for all the time and aggravation trying to resolve u-hauls mistake. Uhaul should pay for their mistake, not me, by all my time and aggravation. Pathetic.Jeffrey S.
Overall it was a great experience, just had some minor problems with connecting the hitch and the tail lights.BARRIE L.
Have more customer service available on Sun cMALVINA G.
At 4:00 the day before my 9:00 pick up, a representative called and said my truck was not available to be picked up at my confirmed pick up location, I had to drive 6 miles further to pick up my truck. So I had to pay more money for the 6 miles more to drive, but didn't receive a credit for the expense or the inconvenience, and didn't have a choice so I had to agree to it. The app didn't work and had to go in to pick up keys and was told " the people before you had the same problem, must be something wrong with the app." I asked will there be a problem dropping off with the app, because I knew we would be dropping it off later that evening, said shouldn't, but will need to return thru the app, if not there would be a $20 charge, but if I call and return before the expiration time it would be refunded. Of course at 9:00 that night we returned it and the app wouldn't work, wasted 20 -30 min trying to get the app to work, finally gave up thru the keys in the box and left the truck. At 6:00 A.M. the next morning I received my invoice with the $20 charge, my truck was not due back until 9:00 a.m. that morning. I returned it 12 hours early and received a charge for $20, 3 hours before it was due!!! Seriously??? My husband went to the Uhaul facility and spoke to a girl about the $20 charge, and she said you didn't return it thru the app and he told her it wouldn't work. After a lot of attitude from her, we received the $20 credit back. It is your app that didn't work for the pick up or drop off, and we were charged and had to fight to get the $20 back!! To have to deal with attitude to get our $20 back, that shouldn't have been charged at all!! To be charged $20 extra for returning the truck 12 before it was due and to be charge the fee 3 hrs before the truck was due back. And to call me 15 hrs before pick up and tell me I had to drive further to pick it up and drop it off, and on top of that to charge me milage for the extra miles that I didn't want to drive!!!! Way to much hassle and aggravation to deal with!! And to get attitude!!! Will not recommend Uhaul to anyone and I don't have a problem sharing my experience with anyone who ask and with those who don't ask.WILLIAM B.
I liked the equipment, the process, and the associate I worked with. I think it would be helpful if electronic toll services (e.g. I-Pass) were discussed/highlighted when ordering.CHRISTOPHER J.
I booked the truck for 24 hours on the website. When I picked up the truck the local rep asked me if I could return the truck by 9 AM the next day, about 4 or 5 hours early. I said I would try. I ended up dropping the truck off late the evening before and this location charged me an additional $20 for a late night drop off. This is a "truck share" 24 hour rental and there should not be late night fees. Plus, I did them a favor by dropping it off earlier than I needed to so they didn't need to rebook the next customer. Will not go back to this location.Michael G.
First of all my reservation was cancelled even after a confirmation call a week in advance. I went to the store to see what happened and I was able to rent a trailer. Then they call me stating my trailer was late. I had reserved for 24 hours not 6 as they told me on the phone. I was told I would get charged an extra day. I returned the equipment after hours and they charged me an additional $20 fee. This is how a $19.00 rental turns into $58PATRICK K.
El cliente no dejó un comentario.JORGE O.
The Bolingbrook location was a professional and well run. The rest of my experience with a one day trailer rental was horrific.MICHAEL O.
El cliente no dejó un comentario.Nicholas L.
El cliente no dejó un comentario.REMY L.
The rental experience was as quick and painless as a business could possibly create for their customers. Great communication from start to finish, this is a model of how a business should operate.Steven F. | Online Move In
El cliente no dejó un comentario.MARIA N.
Jim at the Bolingbrook location was extremely professional, very helpful, and went above and beyond in customer service when I ran into issues returning the truck the same day. He made a stressful situation easy to deal with. Uhaul has the best people!NORMA B.
you guy's are the bestERIC A.
I love how helpful the staff is here. The equipment here for us to use is a great help to me and at no cost is very much appreciated. GraciasFrancis W. | Overall Experience
We did mobile pick up and the process was not smooth at all. Providing 3 additional contacts for our rental took long as the representative working with us took long to get back to us. And then it was difficult locating the truck.Matthew A.
El cliente no dejó un comentario.LESLIE S.
El cliente no dejó un comentario.AUGUST S.
Your website is dysfunctional in person and on the phone so much better! Thank you Juanita, awesome.HEATHER H.
Super friendly service. Speedy pick-up. Nice job!!!Ryan H.
El cliente no dejó un comentario.Oscar M.
Everyone was friendly and helpfulThomas W.
El cliente no dejó un comentario.AMBROSE M.
Drive trucks especially out of state ones to make sure the vehicle is safe for next guy!!!WENDY B.
Juanita was very helpful during the check in process by easily explaining the options for the rental .Daniel O.
El cliente no dejó un comentario.SHON M.
El cliente no dejó un comentario.GERALD G.
The truck I had received was set to be in good standards the steering wheel had more than a 10 degree angle. If I got pulled over a state trooper I would be given a ticket for that. I rented from you guys multiple times and this was a let down.Jonathan G.
Good jobDAVID L.
Very nice location and experience.Dezhi D.
El cliente no dejó un comentario.DIANNE Z.
The guy was very rude to me over the phone when I told him my hubby was working and he's the one who knows how to drive Uhaul and even offered to pay whatever if they could have someone get it. He did not care at all and was very rude he sounded like a middle age white guy. Even customer service was nice to me when I told them about this but boilingbrook location was very rude and because of them my husband and I will never rent from uhaul again as a matter of fact we will do Penske next time and we were faithful uhaul customer but not anymore do better boilingbrookANGELA T.
El cliente no dejó un comentario.KRISTINA C.
El cliente no dejó un comentario.Kirill A K. | First Impressions
El cliente no dejó un comentario.Tyler E.
El cliente no dejó un comentario.Sherita V.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.DALE D. | Overall Experience
El cliente no dejó un comentario.ALEXANDRIA B.
El cliente no dejó un comentario.Renel P. | First Impressions
El cliente no dejó un comentario.Twylavette E. | First Impressions
Very nice storage, just costly.Caroyln P. | Overall Experience
El cliente no dejó un comentario.John J. | Overall Experience
1. I believe the cost was too high 2. I didn't like the reduced hours once I made an arrangement to settle and move out by a certain date. As a regular renter the access hours were fine, it was only after I made arrangements to move out that it appeared things were being made harder for me. I also didn't like that my daughters name was removed from the lease and she had to get a signature from me to move her things out of the storage unit. Some how I went from being a co-signer to being the only one on the lease and that should have never happened. I never received a call or notification of that and neither did my daughter. 3. I didn't like how the alarm went off each time when I opened my unit. This was even after I paid the settlement amount. 4. I didn't like the beat up latch on the unit that was like that when I moved in, it was always a struggle to unlatch the door to open the unit. I assumed that during my time renting, it would be switched out or repaired but it never was. They maintained the grounds but left broken latches in place. I noticed many other units with what appeared to be bent or beat up latches as well. This should be resolved. 5. I didn't like the LACK of DIVERSITY at this location. There are all types of people that live in Bolingbrook a suburb of Chicago one of the most diverse cities in this country but I saw SO diversity at this location (for 2 years) and I think it would have made a difference and would have been friendlier. In general I would look elsewhere before I rented from UHaul storage facility the next time.Helen J. | Overall Experience
El cliente no dejó un comentario.Michael E. | Overall Experience
I have used this location off and on for many years. And will continue to if I need to.GINA F. | Overall Experience
Storage was easy, staff was nice. Only downside is no one ever answers the phone, and if they do it's after you've waited for 30 minutes.Brad F. | Overall Experience
El cliente no dejó un comentario.Asad M. | Overall Experience
El cliente no dejó un comentario.Robert K. | Online Move In
Mix up in which size united. Wanted a 10x15 so the girl gave me 2, 5x10 that was not even close to fit my stuff had to show her what I needed but in the end it worked out.Natalie Y. | First Impressions
El cliente no dejó un comentario.javier g. | Overall Experience
Great place 😀 everything was already in order for my stuff to move intoBryanna W. | Online Move In
Great experienceGamaniel G. | Overall Experience
El cliente no dejó un comentario.Adewale J. | First Impressions
El cliente no dejó un comentario.Vicente Z. | First Impressions
Excellent group of employees. Always courteous and willing to helpRick R. | Overall Experience
El cliente no dejó un comentario.salvador c. | First Impressions
El cliente no dejó un comentario.J Frank M. | Overall Experience
El cliente no dejó un comentario.Normandy P. | First Impressions
I truly appreciated working with the U Haul team over the past 7 years. The team was always courteous and called me to let me know that I had received shipments which was very efficient for me. If I have need of storage services in the future I will definitely utilize this location. Thank You! EricERIC M. | Overall Experience
Staff was very nice and welcoming. They were very helpful in explaiining all details.Gamaniel G. | First Impressions
El cliente no dejó un comentario.THEODORE C. | Overall Experience
The people in the office tell you one thing over the phone to get you into the office and switch up what was said on top of lying to you when you get there just to make a sell, I don't like nor do I agree with it.DENNIS S. | Overall Experience
El cliente no dejó un comentario.Lisa E. | First Impressions
Staff at Bolingbrook on Saturday 4/24 was outstanding and went out of there way to accommodate me. Was supposed to bring truck to a different location and after moving all day I was beat. They made some calls and allowed me to leave truck at there location. Went out of there way for me. Storage units were clean and floors clean tooRick R. | First Impressions
El cliente no dejó un comentario.beau t. | Overall Experience
I always like your services. Thank you.Johnathan M. | First Impressions
great serviceTHEODORE C. | First Impressions
El cliente no dejó un comentario.Sophie B. | Overall Experience
I paid 24 hour access and on the very 1st day I’m locked out with a full truck and two guys I had to pay for doing nothing cause I couldn’t get in. You list a number for after hours but useless- take the number down if you aren’t going to respond Very disappointed!!!!!Jesus S. | First Impressions
The staff was very friendly and helpful. They make the process very easy. Thank you for the great service.Thelma and Dancie B. | First Impressions
I would recommend this place to everyone, staff was friendly and helpful, place was clean and secure, if I ever need a storage again I will definitely come back hereBrian P. | Overall Experience
El cliente no dejó un comentario.Toiya H. | Overall Experience
Everything was excellent from the staff to the place being clean, they answered every question I hadBrian P. | First Impressions
Well maintained facility, would recommend it and use it againBrian K. | Overall Experience
El cliente no dejó un comentario.Sophie B. | First Impressions
It was very difficult to reach someone at the site to ask questions. The phone sent me to a operator instead of the facility. This happened every time I attempted to callvirgina J. | Overall Experience
El cliente no dejó un comentario.billy l. | First Impressions
El cliente no dejó un comentario.javier g. | Overall Experience
Staff was very friendly and helpful. No recollection that 24 hr access pad and door was explained at all . Figured out side door access on our own including fact you have a to swipe first main door then go to side door to swipe again. Also 24hr access door needs to be fixed, can't open door easily (panic door hw constantly stuck). There needs to be a way to use the main door (locked with deadbolt) after you gain after-hours access because not everything fits through 3ft wide side door.IVAN T. | First Impressions
this was Great Excellentjavier g. | First Impressions
Great storage facility. Clean, well lit, easy access and friendly staff.Deb S. | First Impressions
If you need to rent a uhaul truck, trailer or storage unit this is the place to go! Very clean, well maintained facility with helpful, friendly staff, especially Juanita and manager Keith.steve S. | Overall Experience
El cliente no dejó un comentario.ANGELIQUE B. | Overall Experience
Very friendly staff, easy check in process, clean facility. I am a realtor and will recommend this facility to any of my clients looking to rent a storage unit or moving vehicle!steve S. | First Impressions
El cliente no dejó un comentario.melissa v. | First Impressions
Juanita was a great help in getting me a storage unit and a Uhaul truck!!!Lisa H. | First Impressions
Will was very helpful! He took the time and explained everything to me. He was also very willing to change my storage space after we changed our minds and upgraded our space.Laura R. | First Impressions
I was very nice and peacefulAdriana Z. | First Impressions
Very communicative and helpful through the process, easy check in process.Stormtrap L. | First Impressions
Quick and easy pickup and drop off.Shreyas R. | First Impressions
N.aAnnie N E. | First Impressions
Servicios adicionales en esta ubicación
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