Comentarios de los clientes para U-Haul Moving & Storage of Bolingbrook

Mechanical conditions of tuck poor. Rude customers service, dirty truck, equipment added i did not ask for taking value away from the truck. Moving pads dirty and frozen together. My biggest issue is the mileage. I did NOT drive what they told me. I didn't check miles first. My fault he says. Playing the number game with my money. Unacceptable! I will never rent here again!!!!!

The customer service was excellent!

I did my order online in Indianapolis, get to the uhaul on Weber in Illinois in they didn't have any dolly's!!! I drove to boiling brook to get a dolly in had to pay out of pocket!! Very inconsiderate...being that I had arranged everything online I think the considerate part would have been to just compensate in DONT charge me for the dolly but the employees had me pay out of pocket!!!

Sorry, but I can't think of anything that you could improve on for the next customer. Everything was PERFECT! I would definitely use this location again and absolutely recommend to a friend. No complaints here.

Everything was excellent from the staff to the place being clean, they answered every question I had

Noah and Bryan were very professional and catered to the customers request. They both shared their experience suggestions in assisting the customer in making the best decision for their needs. Outstanding service !! Thank you Satisfied Customer

The people here were AWESOME. They were friendly, efficient, and had an urgency about them that matched the need of customers to make this a quick process. LOVED them and will use this location again and again!

The battery died in the truck and we were delayed a few hours

Well maintained facility, would recommend it and use it again

Had everything ready for my pickup

No drop box for key upon returning the truck. Furthermore, when attempting to check-in the truck, your application didn't work on both, your website and the app and we tried each on two different phones, which required us to come back the following morning, when we should have been able to sleep in after a rough move! I'm getting tired of the hassles, move after move.

Great customer service!

Staff was super helpful. Ended up using a storage unit here, and forgot to put a lock on the door. Got a call the next day from the manager. They saw it didn't have a lock to they put one on for me. That was awesome.

perfect location

rental truck had an exhaust leak and you could smell fumes getting into cab. Had to open windows slightly as a precaution and transmission shifted a little late. Other than that truck was clean and everything else operated properly

Very efficient operation and good customer service. Thank you.

Employees were friendly and helpful

..no comments

Took to long to get to someone on the phone with a problem was on hold for 45min

The lady that helped me today was very helpful and made it fast and easy for my rental today. Thank you ,Robert David.

It was very difficult to reach someone at the site to ask questions. The phone sent me to a operator instead of the facility. This happened every time I attempted to call

In regards to UHaul in general, your customer service is poor. I consistently experienced long wait times and disgruntled customer service operators. Additionally, my plans were forcibly change around multiple times because of the inefficiency and incorrectness of said employees. While the employees at the Bolingbrook location were pleasant and helpful, due to the difficulty of this entire process, I would not recommend using Uhual to a friend, and will not be using uhual again personally for any future moves.

Truck drive rough but got me to my Destination I was happy

Staff was very friendly and helpful. No recollection that 24 hr access pad and door was explained at all . Figured out side door access on our own including fact you have a to swipe first main door then go to side door to swipe again. Also 24hr access door needs to be fixed, can't open door easily (panic door hw constantly stuck). There needs to be a way to use the main door (locked with deadbolt) after you gain after-hours access because not everything fits through 3ft wide side door.

this was Great Excellent

First time using this service and I was impressed. I will be using you guys again!

When the reservation was made, the request was to pick up truck in Darien, IL at Darien Collision. Actual pick up was at Romeoville, IL-U Haul which added 18 miles round trip to my final bill.

Fast and easy drop off

Not overcharge customers for mileage they did not use I will never rent thriugh Uhaul again dishonest ripoff I will be filing a complaint and posting several reviews

The morning of our move, the first place didn't have my trailer. No fault of their own. Corporate keeps telling them they g hv ave a trailer when they didn't! I booked another one online. Found out per their website that they were closed on Sunday. Turns out they were open but by then panic had set in. Finally I drove out of my way to get to this U-Haul and everything worked! Go straight here! Brennan was great!

Keep it up.

Great storage facility. Clean, well lit, easy access and friendly staff.

Rental was quick and easy. They had my online order ready for me when I picked up the van. Mobile check in was quick and easy as well.

If you need to rent a uhaul truck, trailer or storage unit this is the place to go! Very clean, well maintained facility with helpful, friendly staff, especially Juanita and manager Keith.

update return app for overnight drop off please. app was not allowing me to complete and was charged for not returning on time but I was on time but app had issues.

The whole process was smooth

Reserved 2 big trucks. They were ready when I picked them up. And drop off was flawless!! I always rent from U-haul!!! Thank you!!!

Had trouble picking up reservations after location was closed. Called customer service and was on hold for 25 minutes before being assisted. Rental went fine after that but final invoice said $50.34 and then I saw an additional pending charge for $14.79 and I refilled the gas used so not sure why this pending charge is showing.

No issues all ok, trick had a lot of miles kind of bumpy but everything no problem

Staff was rude originally had a 15 truck booked called the day before and they told me that my reservation was canceled so I had to get the next size up which was a 26 foot. The sales rep was rude. Best part is that when we picked up there was a 15 foot when we drove past on our way back to our house there was a 15 foot and when we returned the truck that same 15 foot truck from that morning was still there. Overall terrible experience and will not be returning to this location.

Customer service was good but the truck itself was horrible (this is the reason of the 3 star). The truck would shake horribly when going about 40 mph and there was a hissing noise whenever I would press the brakes. I have rented from this location before and didn't have issues so I would give them another chance but I'll be very selective on the truck I take.

Gave a truck to me not filled up.(my fault not calling them out on it) I am not familiar with the truck but its a 2020 Chevy that does 2 miles to a gallon its amazing. They were aggressive in me and I didn't feel it was right in my place to fight them. I didn't want to make a scene but yea you guys owe me at least 15 dollars. No joke i filled it up nice....

I reserved online. Pick-up and drop off went smoothly.

Overall great service and people. Pick up, packing service, delivery and box removal all were excellent. Only thing that could improve is process communication with the packing and delivery services. Ultimately got done but not clear up front.

Noah was great! He was able to take care of me quickly for both the rental and return.

We have had a great experience with this location. We had a terrible experience dealing with another location and UHaul customer service was terrible also. My son referred me to this location. Even though they are a bit further from me, I will come to this location because they are friendly and adhere to their word for the equipment needed. The moving blankets were a bit dirty so maybe those could be cleaned.

Not sure, I was charged more then I was told

Excellent service above and beyond.

The inside of the truck was terrible. It was VERY obvious that the dashboard and interior had not been cleaned in a while. I'm not sure what the new protocol is for Uhaul on cleaning since Covid, but there should be something being that these are shared vehicles. I mentioned that the inside was not cleaned when I returned the truck and the employee just said..."oh".

Ryan was very helpful and efficient!

great service all around

Nothing, everything was smooth! People were helpful and so nice

Very friendly staff, easy check in process, clean facility. I am a realtor and will recommend this facility to any of my clients looking to rent a storage unit or moving vehicle!

The staff is RACIST. They look like the KKK

The access key card never worked. I took the card to the office on 3 different occasions to have it programmed. They gave me a new card and still never worked. We went during business hours and always had to tolerate the sound of the alarm when we opened the door to storage unit. The alarm is very obnoxious.

It was truly a wonderful experience during a very stressful time.

Juanita was a great help in getting me a storage unit and a Uhaul truck!!!

Will was very helpful! He took the time and explained everything to me. He was also very willing to change my storage space after we changed our minds and upgraded our space.

One of the best storage facilities. Staff is professional and friendly. Super clean

Excellent Service

It would have been nice to have longer hours during the week.

Great experience!

Wasn’t happy at all with choosing Uhaul for my storage company needs. Sadly NOBODY is on one accord; from being told different things between corporate and the store. We will never do business again!

Great customer service

I was very nice and peaceful

Everything was great except for a water leak in the corner of one of my two units. As far as I know, nothing was damaged as most of my things were in plastic bins however no offer of refund was given.

Staff at the Bolingbrook, Illinois facility was friendly, efficient, and extremely helpful.

Very nice employees , helpful & the accessibility is great . Thank you 4 the space .

Thanks for the opportunity

I was waited on in a timely manner. The customer services agents/ cashiers were polite and friendly.

Thanks

It’s a wonderful place to store your belonging clean and neat. I love the fact that cleaning staff cleans location all day

N/A

X

Very communicative and helpful through the process, easy check in process.

Quick and easy pickup and drop off.

Very professional facilities

N.a

I don't think I could have chosen a better storage for my belongings. Great minds service!

John is a great guy!

None

Never a problem!

Everyone was very helpful with my schedule and pickup. U-Haul in Bolingbrook Illinois provided exceptional customer service.

Very good

Michael was very kind efficient and helpful-most professional! The manager was very kind and understanding to make my outcome positive and cost effective .

This U-Haul facility was absolutely phenomenal. All their units are indoors and the staff were extremely helpful and understanding. If I had to get another unit this is the place I would go.

The manager was very rude

I would definitely use the facility again if the need arises.

Thank you guys!

Good rates too.

The staff at the Bolingbrook location was very helpful and it was very clean there.

I would use U-haul again

Very kind, courteous, and professional

Too expensive.

good and convenient

Very pleased with the service and the staff

John Capello is very respectful with great customer service would definitely recommend him

Very well storage facility.

No further comment.

I was very pleased with the facility and staff.