Comentarios del cliente para U-Haul Moving & Storage of Bolingbrook

The truck i had need some maintenance. It drove terrible and sounded terrible. Other than that i had a decent experience

Great service.

Clean and ready to use equipment with plenty of inventory. There was a small issue with truck which technician quickly resolved and OK'd for use. the only concern with this facility is location and ability to easily (or identify) access. It is visible from I55, but difficult to get to from a normal road.

Na

The guy who helped me was not overly nice but it was ok. However your prices are way to high in my opinion. We have to do another one way this week. But, this time I will do a little research before we rent this week.

The people at Bolingbrook were wonderful. They were helpful, friendly, and able to adjust to the changes I had to make.

The checkout process via mobile device is still a bit clunky and could use some streamlining.

Very nice staff and location fast and easy

Nothing!!!Equipment was good,the customer service was great .

Pick up and drop off were quick and easy. Truck was in good condition, considering it had over 150k miles. Pricing was accurate and fair as well.

Great people 10/10 helped me as much they could

All staff was great

All is good

Rude desk employee

We have trouble giving the office a credit card over the phone to pay for our employee to pickup the truck for use. We continually are told it's all set, and almost every time, the office has our employee call here for the credit card information again. There has to be a way to be able to give you the credit card over the phone and have the reservation go through, as our employee does not carry the credit card, it is a corporate card.

Great all around

The gentleman that helped us were fantastic! Helped with other questions as well as our reservation! Made it smooth and quick for a first time renter. Will definitely be going back in a few weeks for more moving supplies/vehicles!

One of the best storage facilities. Staff is professional and friendly. Super clean

The service was awesome

Service was so wonderful

Excellent Service

Nothing everything was excellent especially the customer service from Juanita. Will do business again hope Juanita can assist us.

It would have been nice to have longer hours during the week.

Nothing. I was in and out. No surprises.

Everyone was great

Great experience!

Where is the attached receipt because the Manager needs to call me about the representative who initially checked me in yesterday. I am disabled and unfortunately was being evicted yesterday. I was terribly misguudrd on the size of truck to the size of storage that i would need after i explained in detail what i had to move. He said the the truck and storage unit would be sufficient. He drew a line on the map of storage units to guide us to where the unit

Wasn’t happy at all with choosing Uhaul for my storage company needs. Sadly NOBODY is on one accord; from being told different things between corporate and the store. We will never do business again!

Double check mileage

N/A All was very well done, from having my van ready on time to the processing and the return procedures. Everything was excellently done. This is the third or fourth time that I have used this particular facility and everything has gone well on each occasion.

the truck was very clean, but to seemed to run like it wasn't in gear for a while.

Great wonderful and friendly experience

Have the trucks inspected more often.

Top notch

Employees did a great job

all good

Attentive service and very quick. Thanks UHaul!

The windows were so dirty on my van I had to stop at a gas station to clean them to be able to see my mirrors

I left a full tank of gas. When I got 1/2 tank. I went over miles by 12. 12×.59= $7.08. It would have been nice if I could gotten credited for the gas, that was over. Overall good Service. Thank You ??

Keeping rental rates low ...Thank you

Great customer service

Fill gas tank up to at least a half tank for customer when you’re traveling for more than 50 miles. Kind of ridiculous how much customers have to pay for gas specifically when they already are traveling far to move

Make the online and automatic truck system work better. Which didn't work and I still had to inside and complete my truck rental. Which cant defeats the purpose of online and quick rental truck pick up.

When I called to make a one way trip, I told them my location and I received an email saying it was the next town over. Then the evening i received another one saying it was suppose to be dropped off the opposite direction. I had to call customer service again the following day and the extra run around and supposly the one I had closest to me wasnt accepring any trucks..but it was orginally the one i had reserved. Basically I had to go way farther and they tried charging me extra..its unorganized and my mocing experience even more stressful.ALSO THE DEAD LIZARD IN THE UHUAL WAS GROSS..I paid way to much!

Nice easy smooth transaction

wasn't happy with rear door operation. very difficult to raise. I had a difficult time with it, can't imagine if a single mom had to open it. also wanted to comment about fuel . it was pointed out that tank was full and if not returned full would be charged. needle looked like it was on full when I picked it up, but as soon as I drove a couple of minutes gauge was off full. it wasn't full. when I filled for return gauge went to full. thank you

The location is very hard to find.

Very good

Keep up the good work!

I was very nice and peaceful

Everything was great except for a water leak in the corner of one of my two units. As far as I know, nothing was damaged as most of my things were in plastic bins however no offer of refund was given.

Staff at the Bolingbrook, Illinois facility was friendly, efficient, and extremely helpful.

Very nice employees , helpful & the accessibility is great . Thank you 4 the space .

Thanks for the opportunity

I was waited on in a timely manner. The customer services agents/ cashiers were polite and friendly.

Thanks

It’s a wonderful place to store your belonging clean and neat. I love the fact that cleaning staff cleans location all day

N/A

X

Very communicative and helpful through the process, easy check in process.

Quick and easy pickup and drop off.

Very professional facilities

N.a

I don't think I could have chosen a better storage for my belongings. Great minds service!

John is a great guy!

None

Never a problem!

Everyone was very helpful with my schedule and pickup. U-Haul in Bolingbrook Illinois provided exceptional customer service.

Very good

Michael was very kind efficient and helpful-most professional! The manager was very kind and understanding to make my outcome positive and cost effective .

This U-Haul facility was absolutely phenomenal. All their units are indoors and the staff were extremely helpful and understanding. If I had to get another unit this is the place I would go.

The manager was very rude

I would definitely use the facility again if the need arises.

Thank you guys!

Good rates too.

The staff at the Bolingbrook location was very helpful and it was very clean there.

I would use U-haul again

Very kind, courteous, and professional

Too expensive.

good and convenient

Very pleased with the service and the staff

John Capello is very respectful with great customer service would definitely recommend him

Very well storage facility.

No further comment.

I was very pleased with the facility and staff.