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Gina G.Customer Reviews for U-Haul Moving & Storage of Bolingbrook
Testimonials From Recent Customers
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Measure twice cut once, and have the right tool for the job. The hitch installation technician had to make a cut in my bumper, cut off too much, so now there's a gap on one side. Afterwards said he didn't have the right blade for his precision tool.
Justin G.I had to wait from 8am til 11:30 am for the system to come back online and was very late to my appointment.
Shawn C.I cannot think on improvements at this location. They were friendly and accurate on billing me. This is my second time with them.
Robert C.Great customer svc on pick up & drop off!
alysa S.Professional, prompt courteous and efficient. I would use this location again!
Malissa H.Workers were courteous, informative and ready to assist. I will use this location again and also recommend it to others. Well done!
Gloria S.Employees are great and very helpful😎👍😎👍😎
Cordele S.This uhaul location has the all around best customer service everytime I come in.
Shawn K.Nothing. My experience was great!
Chekhana W.Trailer pickup and drop off location was recently moved to the front entrance area. It is now much harder pickup and drop trailers without blocking the entrance from frontage road. Trailers are parked on both sides of the main entrance so large trucks like mine have difficulty getting connected without bumping into the trailers on the opposite side. Previous trailer location did not have either of these issues.
RONALD S.The staff at this location was extremely friendly and helpful. Would select this location, even though I have one or two closer, over any other. Made the pick-up and drop-off very easy and equipment was in great condition.
Edward D.Everything went smooth
ROBERT H.Nothing the customer service is awesome at this location. I have used this U-Haul location a few times and your employees are always very helpful and enjoyable to do business with!
SHAWN K.Professionalism, courteous, knowledgeable
Rodney W.Thank you it was excellent to work with the pick up location, and the trailer was great and the 6x12 trailer I ordered. Thank you very much.
S. C.Gracias
Tamer S.Great staff
Benjamin H.The service was great and there is not much room for improvement. I'm glad that I choose this place.
Kazimierz S.I left a gift from my sister in the vehicle. Also I had to go back because they forgot to give me my mattress bags.
Sharon F.Staff very friendly and great customer service
Marla B.I love my neighborhood U-Haul. Every time I go they have what I need and it's fast and easy. Thank you so much.. kudos to the young lady who helped me.
Denell J.The team on site was absolutely fantastic - very helpful, friendly, and prompt with their service. I give them the highest possible rating and would definitely recommend this location.
John A.Bueno
Ismael D.The customer service was definitely not on point. Everyone was on the defensive mode and it was early in the morning. A simple hi or can you give me minute would be fine in any customer service but not here. On my truck return I gave my keys to attendant in office and he said wait here I give you a copy once I check the miles and gas. He can back in but he started speaking to someone else and completely ignored me. I was going to rent a trailer since I did not need a truck anymore but he ignored me so I left somewhere else to rent.
Pedro C.Needed a quick move of some small items - Went smooth and well - Thanks -
Stephen J.Thank you for keeping my stuff secure!!
MICHAEL P. | Overall ExperienceNothing they doing an amazing job
Francisco A.All was good. I rent from U-Haul when I need a moving truck, because the equipment is good and the service is better.
tim B.Very helpful
Quilandrfia A.Everything was perfect.
JOHN B.Great equipment, fast pick up and drop off. Reservation system excellent. Staff awesome.
Rich D.I went thru the mobile registration and check out process, but didn't like that the agent had to photograph the front and back of my driver's license with a cell phone. I know I had to prove my identity, but I was take back by someone using what looked to me to be a personal cell phone. The agent explained it was a company phone.
Stearling W.Very helpful staff. I got there early and all 3 staff members I spoke with were helpful and friendly and rushed to get my trailer hooked up and get me on my way
Charles B.My name is Tyler newey and the employee who helped me deserves a raise. This man went above and beyond renting me my equipment and even going so far at to catching me 3 hours later when I returned it. This location in Bolingbrook on North Frontage Road has just gained a customer for life
Tyler N.Kudo's to the agent I worked with.
william O.Easy to work with Friendly and helpful
donna N.nothing. Great staff . . love those guys.
Stephen W.Absolutely nothing. Your customer service team are a cut above. Everyone that I encountered before or after my rental were amazing I thank them for everything
Thomas G.Having so many ARBITRATION CLAUSES with every business transaction, leads me to believe u-Haul is not trustworthy to do any serious business with. Why not have the business open 24hrs? Why the .99 cents per mile, I would charge .99 cents per mile for anything over 60 miles. # 21 miles I drove and got a Check Engine Light. Hummm? Anything long and Serious I'd probably would use PENSKE, not u-Haul.
Dexter L.The staff at this location are truly phenomenal! I have recommended this location to everyone I know not only for the cleanliness of the facilities in their vehicles but also the patience and expertise their staff shows.
Terrance B.Everyone was extremely nice and helpful
raven W.Bengermin was very professional and very helpful with my needs great customer service overall
Darryl L.Customer service EXCELLENT Both behind the counter and with outside hook up.
James K.N/C
Don G.Extremely fast and helpful! Glad this process works so smoothly. Love the online appointment booking system.
Laura H.Good service and hour of being open are good. Inventory was good for choices
keven G.Great service, staff is always on point on everything!
JULIO R.You have the best service y amazing people, thanks
Rolando S.The guy checking me in was very thorough and a good communicator.
jeffery B.I was soooo impressed with the new van. The equipment was wonderful compared to the uhaul in West Lafayette, IN on Sycamore road! If I have to move again (next time will be to heaven) I will go back to the Bolingbrook uhaul!!!
Cheryl S.Very helpful staff
Navis D. | Overall ExperienceThe staff at the Bolingbrook location were outstanding. They were friendly, informative, and accommodating with our UBox move. Highly recommend this location! Thank you so much!
Christopher D.I've been a customer for this location for years and they keep getting g better. Always friendly and understanding.
MAGGIE M. | Overall ExperienceExcellent service and very pleasant people totalk to
Richard S.Some of my items were stolen.
Kristy M. | Overall ExperienceAll good
Gary M.I dont like that the main door in the storage look at 6:30 when you suppose to have access to the doors until 10:00
Tabatha M. | Overall ExperienceThank you. We used this facility for only 3 months But was perfect for our needs. We had a quick sale on our home in IL and we're not able to fit all belongings into truck in October. So being able to store thing for awhile was great. Gracias.
James z. | Overall ExperienceThe only negative comment I could make, was I misplaced my storage keys and was told my only option was to call a locksmith? I'm sure there could be a more helpful response and something helpful, like a charge to have it cut off and replace the lock? I did however find my keys. Everything else went smoothly and no other problems. Thank You For Your Time.
Richard T. | Overall ExperienceThe individuals who worked with me to turn in equipment and to setup the storage unit were very helpful and friendly and easy to work with.
Jonathan H. | First ImpressionsGreat experience and helpful team. Would definitely use again!
Cindy B. | Overall ExperienceThe management team and staff were excellent
James W. | First ImpressionsQuick, Polite and informative service.
Richard T. | First Impressionsgreat service
WILLIAM B. | First ImpressionsThis location and staff is amazing, thank you!
Michelle M. | Overall ExperienceI had some early difficulty with customer service but they helped later.
Gholnecsar M. | Overall ExperienceGreat facility!
Christopher B. | Overall ExperienceGreat storage location. Served my needs well! I will definitely return if I need storage again.
Christopher B. | Overall ExperienceMy storage was broken into.
Julia F. | Overall ExperienceNever was able to use card..thankful passcode worked...should have a small garbage can on floors.i understood.not having a dump bin because tenant abuse
WESLEY B. | Overall ExperienceVery pleased with facility and the friendly and helpful employees, whether on the phone or in person!!
joanne g. | First Impressionsthanks
RICHARD W. | Overall ExperienceVery impressed with the facility as well as the staff who were always helpful. If the need arises again, I will definitely use them!! (Had 2 storage units and one of the for a year. So I truly had the opportunity to throughly evaluate the staff, etc.) Would recommend this facility to anyone!
Phyllis P. | Overall ExperienceVery secure and safe. Clean. Plenty of carts.
Denise B. | First ImpressionsThe guys at this location were extremely helpful and kind! They would always be there to help with anything we needed. I would refer his location to all my friends and family.
Liliana R. | Overall ExperienceThanks for everything I really appreciate y’all service
Dominique C. | Overall ExperienceThe gentleman that were there were so extremely friendly and helpful! It was so nice to be treated with respect and courtesy.
Roselle H. | First ImpressionsThe gentleman that assisted myself was very professional young respectful and knowledgeable. As a sales manager who is managing a staff of 22 people he would make a wonderful asset to anybody's team. U-Haul is very lucky to have him.
John P. | First ImpressionsEasy, convenient, friendly :)
Allison D. | Online Move InNice facility always clean
SYLVIA C. | Overall ExperienceThe facility was exceptional except for the mouse fecal matter
kenneth s. | Overall ExperienceThe employees were very knowledgeable. I'd definitely recommend this location.
jo ann j. | Overall ExperienceWe were only one week into the new month, but I was unable to negotiate a refund for the remaining 3 1/2 weeks off the bill. I spoke with them well in advance. We hired moving helpers. They were very friendly but not always extremely careful with the walls and items the were moving. One of them was a new hire, so that may have been part of the problem.
Patty H. | Overall ExperienceThere was some issues with 3 of my accounts( Storage units) there. But In all fairness the manager stepped up to the plate and helped considerably to diffuse the situation. (Listen!) overall I think that they're a very decent company now to do business with!
Richard K. | Overall ExperienceGreat service! Convenient and clean facility!
Shantina B. | Overall Experienceprepared to move my property out, Wanted to speak to the manager about a possible refund since I pre paid months in advance. each time i stopped in he was gone for the day. Could not get him on the phone nor a phone call returned after leaving multiple messages. They demand you pay on time but will not even discuss a refund for moving out in advance. Terrible customer service.
Frank A. | Overall ExperienceEveryone was very helpful. The one who rented the unit, Stan was AMAZING! Accommodating, informative… wow!
Stan R. | Overall ExperienceIn the past several years that I have used my storage locker at this U Haul, it has always been clean, well lit, secure and available. The staff has always been courteous and accommodating. If I ever have a storage need in the future, I would not hesitate to use it again.
CALVIN C. | Overall ExperienceThanks for the lock too!
DANIEL D. | First ImpressionsI was experiencing horrible customer service on the phone being given the run around to sereval agents. I walk in and explain the issues I was having and the rep told me no worries that he would take care of me and he solve all of the problems I wad experiencing and provided me with excellent customer service
Santrece S. | First ImpressionsMy 7 months using this facility I had no problems. The staff were very helpful with any questions I had! You can pay your storage bill online,by phone and in person! Best of all very clean!! I highly recommend this facility!
Deborah h. | Overall ExperienceMy husband said he was very impressed with how easy the process was from getting the truck to offloading to one of the storage units. Everyone was very friendly and helpful and the place was very clean. Would definitely use again and recommend
Douglas E. | First ImpressionsI booked a U-Haul storage unit combined with renting a moving truck and trailer. However, when it came time to pay for the storage unit, the location changed to the wrong city. The first representative I spoke to said that I would have to drive to the other city to cancel the unit. The second representative I spoke to canceled the wrong location and left the contract open for the unit that I did not want. After speaking to three representatives, I decided to use a different storage company. U-Haul is overpriced for the terrible customer service they have.
Keith T. | Online Move InMost of the staff was great. Had a bad experience with a lady there (forgot her name). The day we moved August 30th the elevators were broken and we had to move everything from a 3rd floor. It was very hot. Never received a call from management for a follow up. Not even a "hey we're so sorry for the inconvenience". Nothing. Left a message for the manager and he never called me back.
Jaimie N. | Overall ExperienceI appreciate your good work.
sorie y. | Overall ExperienceJuanita was extremely helpful and very nice. She carried the bundles of extra large boxes to my car. The elevator was out for a little over a week but was working on the last day when I closed my units on the 3rd floor. I was pleased about the elevator since I had a moving company coming to pack.
LOIS C. | Overall ExperienceThe rental experience was as quick and painless as a business could possibly create for their customers. Great communication from start to finish, this is a model of how a business should operate.
Steven F. | Online Move InI love how helpful the staff is here. The equipment here for us to use is a great help to me and at no cost is very much appreciated. Gracias
Francis W. | Overall ExperienceVery nice storage, just costly.
Caroyln P. | Overall Experience1. I believe the cost was too high 2. I didn't like the reduced hours once I made an arrangement to settle and move out by a certain date. As a regular renter the access hours were fine, it was only after I made arrangements to move out that it appeared things were being made harder for me. I also didn't like that my daughters name was removed from the lease and she had to get a signature from me to move her things out of the storage unit. Some how I went from being a co-signer to being the only one on the lease and that should have never happened. I never received a call or notification of that and neither did my daughter. 3. I didn't like how the alarm went off each time when I opened my unit. This was even after I paid the settlement amount. 4. I didn't like the beat up latch on the unit that was like that when I moved in, it was always a struggle to unlatch the door to open the unit. I assumed that during my time renting, it would be switched out or repaired but it never was. They maintained the grounds but left broken latches in place. I noticed many other units with what appeared to be bent or beat up latches as well. This should be resolved. 5. I didn't like the LACK of DIVERSITY at this location. There are all types of people that live in Bolingbrook a suburb of Chicago one of the most diverse cities in this country but I saw SO diversity at this location (for 2 years) and I think it would have made a difference and would have been friendlier. In general I would look elsewhere before I rented from UHaul storage facility the next time.
Helen J. | Overall ExperienceI have used this location off and on for many years. And will continue to if I need to.
GINA F. | Overall ExperienceStorage was easy, staff was nice. Only downside is no one ever answers the phone, and if they do it's after you've waited for 30 minutes.
Brad F. | Overall ExperienceMix up in which size united. Wanted a 10x15 so the girl gave me 2, 5x10 that was not even close to fit my stuff had to show her what I needed but in the end it worked out.
Natalie Y. | First ImpressionsGreat place 😀 everything was already in order for my stuff to move into
Bryanna W. | Online Move InGreat experience
Gamaniel G. | Overall ExperienceExcellent group of employees. Always courteous and willing to help
Rick R. | Overall ExperienceI truly appreciated working with the U Haul team over the past 7 years. The team was always courteous and called me to let me know that I had received shipments which was very efficient for me. If I have need of storage services in the future I will definitely utilize this location. Thank You! Eric
ERIC M. | Overall ExperienceStaff was very nice and welcoming. They were very helpful in explaiining all details.
Gamaniel G. | First ImpressionsThe people in the office tell you one thing over the phone to get you into the office and switch up what was said on top of lying to you when you get there just to make a sell, I don't like nor do I agree with it.
DENNIS S. | Overall Experience