Very professional service. Noah explained what he was going to do and then installed my hitch quickly and efficiently. This was my third hitch installation and if and when I need a fourth, this is the location I will go.
David M.Customer Reviews for U-Haul Moving & Storage of Bolingbrook
Testimonials From Recent Customers
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Staff was helpful in answering all of my questions. Truck rental was easy to set up. Im a very satisfied customer!!! Thank you U-HAUL Moving & Storage of Bolingbrook 240 W North Frontage Rd Bolingbrook, IL 60440
Dawn S.The manager was really nice to have received my return, I went a couple of hours more than my intended return time and went beyond my mileage, but he was kind enough to not charge me extra and checked me out as quickly as he can. It was a very wonderfully pleasant experience! Would use the business again!
PAUL C.I was satisfied with the service at this location however my reservation at the original location was not met. I showed up but the truck I reserved was not there. Your Customer service department said the best they could do was to get me a truck for the next day at a different and much further away location for the next day. This delay caused me problems and increased my costs as the mileage went up! Unlikely to rent from U-Haul again.
ROBERT Z.The checkout and check-in process was very streamlined and efficient. Great job.
GREGORY D.Fast and professional
OLIVIA A.Interestingly enough, I needed my Uhaul hitch (that was installed at that very same location) removed to install the new one and was told there's not way that the hitch can come off my truck (which is all drop in bolt thru frame - not uni-body) and that 2 or more of the bots are stripped. I was actually told this and now I'm left to figure all of this out. It's interesting because no one and I mean no one has done anything to the hitch ever since I've owned the truck meaning the last people to touch the hitch was UHAUL. I don't understand how this is my situation to deal with when I didn't make the situation. Also, they never even tried to use a impact drill and only used hand tools which I'm sure contributed to the stripping of my bolts. Worst interaction and reason ever from any place.
JASON S.Great rental! Thx again.
John B.It had nothing to do with Bolingbrook. I was supposed to pick truck up at two other places but was to drop truck off to them, which made no sense. Also no key for padlock, had to call police and watch my truck all night cause we didn't get done loading up. Very dissatisfied
ROBERT W.Everything was great as expected. Cannot think of anything to do better.
JAMES C.Had a great experience Everyone was friendly and helpful.
JACQUELINE Z.Service was great. Everything was ready for pick up and drop off was so easy.
LAURA A.I received friendly service and was treated well.
CAROL W.My u box was shipped from Florida in July and did not arrive in Illinois until MIDDLE OF September. Would not use AGAIN! Bolingbrook only delivered to me after it got to them.
jean S.Great friendly pleasant easy to communicate with, very helpful, suggestive, understanding. I needed to rent truck longer than anticipated. Only question asked of me was “ Would you like to extend another day†? “ Hey no problem it's done.†Very friendly family atmosphere. Once I returned the vehicle they even gave me a ride 8 miles to my destination. Other companies can learn from these people at this location in Bolingbrook Illinois on how to treat customers or employees. Treat them like family. Always wear a mask whether you believe in them or not. As a Courtesy to All others. Because you do not Know what someone else may be going through with their health on top of or before COVID. Great job Uhaul Bolingbrook Illinois.
LYONL W.For how much mileage that was on the truck, it was in satisfactory condition on the inside.
Steven F.My husband said he was very impressed with how easy the process was from getting the truck to offloading to one of the storage units. Everyone was very friendly and helpful and the place was very clean. Would definitely use again and recommend
Douglas E. | First ImpressionsSo easy! We were very impressed with how smooth the whole process was. Thanks guys!
Douglas E.Picking up phone calls would be nice.
ALERO O.The worker are nice and friendly, takes care of you quickly
CANDICE C.Great service.
Gianfranco D.The gentleman at the counter was very helpful. We really can't think of anything.
Edward B.Great personnel.
SCHWARLTCOUF S.Nothing communication was good so was service
LARRY K.Initially I worked with Joshua at pickup. Outstanding! I needed the trailer longer than originally anticipated. Spoke with agents daily on maintaining rental. Turnin today w/Assit Mgr (name escapes me)was excellent. Good place to rent from.
Russell T.Muy limpias las unidades y muy bien cuidadas
ANGEL M.Trailer in excellent condition ready when promised.
DEAN K.Communication. Didnt know the truck moved to another location
DEQUANDRE W.It was easy and convenient everything was perfect
EFRAIN B.I booked a U-Haul storage unit combined with renting a moving truck and trailer. However, when it came time to pay for the storage unit, the location changed to the wrong city. The first representative I spoke to said that I would have to drive to the other city to cancel the unit. The second representative I spoke to canceled the wrong location and left the contract open for the unit that I did not want. After speaking to three representatives, I decided to use a different storage company. U-Haul is overpriced for the terrible customer service they have.
Keith T. | Online Move InAnswer the phone faster.
Michael K.Nice store and very friendly people's!
VICTOR A.Most of the staff was great. Had a bad experience with a lady there (forgot her name). The day we moved August 30th the elevators were broken and we had to move everything from a 3rd floor. It was very hot. Never received a call from management for a follow up. Not even a "hey we're so sorry for the inconvenience". Nothing. Left a message for the manager and he never called me back.
Jaimie N. | Overall ExperienceI appreciate your good work.
sorie y. | Overall ExperienceJuanita And the WHOLE staff are AWESOME. They made this whole rental thing as easy as it could have been. Kudos to ALL of them.
JAY F.Juanita was extremely helpful and very nice. She carried the bundles of extra large boxes to my car. The elevator was out for a little over a week but was working on the last day when I closed my units on the 3rd floor. I was pleased about the elevator since I had a moving company coming to pack.
LOIS C. | Overall ExperienceNothing The team there in Bolingbrook is outstanding
MICHAEL A.Great service, great prices.
CHRISTINE V.Nice customer service
DAVID T.Juanita Rodriguez was just fantastic! Got me a brand new Auto Transport for my One Way to Florida. I recommend this location highly!
MARK B.do better maintance checks on the equipment, our truck the dash was lose, all scratchd upan the trans acted like it was slipping.an i was forced to pay for something i didnt need..
ELDEN L.Staff at location was very accommodating. Specifically, Juanita was incredibly helpful and competent. Even when the elevator went down and disrupted my move she was understanding and considerate.
EMILY E.Only complaint I have was that the USB charger was broke so I could need charge my phone that I was using for navigation.
TRACY K.I rent here at least 4-5 times a month every time I need a trailer is been available
CHESTER I.I returned the uhaul to the original location early, and within 24 hours of rental, and during business hours. .My credit card bill was charged over double my quoted amount, since the worker who unhooked the trailer from my vehicle never marked it returned, and I was charged for two days instead of one. They marked it returned one day late on August 16th, even though I returned it on August 15th at 4:30 pm. Now I am experiencing a virtual nightmare trying to get my overcharge back and credited to my credit card, since I am always on hold for seemingly forever when I call. I am trying to get my money back which was stolen from me by U Haul, and still have not received it. I will never use u-haul again, and will also go to the newspapers, if I don't receive my money back soon. I also deserve all of the money back and be given that rental for free to compensate me for all the time and aggravation trying to resolve u-hauls mistake. Uhaul should pay for their mistake, not me, by all my time and aggravation. Pathetic.
Jeffrey S.Overall it was a great experience, just had some minor problems with connecting the hitch and the tail lights.
BARRIE L.Have more customer service available on Sun c
MALVINA G.At 4:00 the day before my 9:00 pick up, a representative called and said my truck was not available to be picked up at my confirmed pick up location, I had to drive 6 miles further to pick up my truck. So I had to pay more money for the 6 miles more to drive, but didn't receive a credit for the expense or the inconvenience, and didn't have a choice so I had to agree to it. The app didn't work and had to go in to pick up keys and was told " the people before you had the same problem, must be something wrong with the app." I asked will there be a problem dropping off with the app, because I knew we would be dropping it off later that evening, said shouldn't, but will need to return thru the app, if not there would be a $20 charge, but if I call and return before the expiration time it would be refunded. Of course at 9:00 that night we returned it and the app wouldn't work, wasted 20 -30 min trying to get the app to work, finally gave up thru the keys in the box and left the truck. At 6:00 A.M. the next morning I received my invoice with the $20 charge, my truck was not due back until 9:00 a.m. that morning. I returned it 12 hours early and received a charge for $20, 3 hours before it was due!!! Seriously??? My husband went to the Uhaul facility and spoke to a girl about the $20 charge, and she said you didn't return it thru the app and he told her it wouldn't work. After a lot of attitude from her, we received the $20 credit back. It is your app that didn't work for the pick up or drop off, and we were charged and had to fight to get the $20 back!! To have to deal with attitude to get our $20 back, that shouldn't have been charged at all!! To be charged $20 extra for returning the truck 12 before it was due and to be charge the fee 3 hrs before the truck was due back. And to call me 15 hrs before pick up and tell me I had to drive further to pick it up and drop it off, and on top of that to charge me milage for the extra miles that I didn't want to drive!!!! Way to much hassle and aggravation to deal with!! And to get attitude!!! Will not recommend Uhaul to anyone and I don't have a problem sharing my experience with anyone who ask and with those who don't ask.
WILLIAM B.I liked the equipment, the process, and the associate I worked with. I think it would be helpful if electronic toll services (e.g. I-Pass) were discussed/highlighted when ordering.
CHRISTOPHER J.I booked the truck for 24 hours on the website. When I picked up the truck the local rep asked me if I could return the truck by 9 AM the next day, about 4 or 5 hours early. I said I would try. I ended up dropping the truck off late the evening before and this location charged me an additional $20 for a late night drop off. This is a "truck share" 24 hour rental and there should not be late night fees. Plus, I did them a favor by dropping it off earlier than I needed to so they didn't need to rebook the next customer. Will not go back to this location.
Michael G.The rental experience was as quick and painless as a business could possibly create for their customers. Great communication from start to finish, this is a model of how a business should operate.
Steven F. | Online Move InI love how helpful the staff is here. The equipment here for us to use is a great help to me and at no cost is very much appreciated. Gracias
Francis W. | Overall ExperienceVery nice storage, just costly.
Caroyln P. | Overall Experience1. I believe the cost was too high 2. I didn't like the reduced hours once I made an arrangement to settle and move out by a certain date. As a regular renter the access hours were fine, it was only after I made arrangements to move out that it appeared things were being made harder for me. I also didn't like that my daughters name was removed from the lease and she had to get a signature from me to move her things out of the storage unit. Some how I went from being a co-signer to being the only one on the lease and that should have never happened. I never received a call or notification of that and neither did my daughter. 3. I didn't like how the alarm went off each time when I opened my unit. This was even after I paid the settlement amount. 4. I didn't like the beat up latch on the unit that was like that when I moved in, it was always a struggle to unlatch the door to open the unit. I assumed that during my time renting, it would be switched out or repaired but it never was. They maintained the grounds but left broken latches in place. I noticed many other units with what appeared to be bent or beat up latches as well. This should be resolved. 5. I didn't like the LACK of DIVERSITY at this location. There are all types of people that live in Bolingbrook a suburb of Chicago one of the most diverse cities in this country but I saw SO diversity at this location (for 2 years) and I think it would have made a difference and would have been friendlier. In general I would look elsewhere before I rented from UHaul storage facility the next time.
Helen J. | Overall ExperienceI have used this location off and on for many years. And will continue to if I need to.
GINA F. | Overall ExperienceStorage was easy, staff was nice. Only downside is no one ever answers the phone, and if they do it's after you've waited for 30 minutes.
Brad F. | Overall ExperienceMix up in which size united. Wanted a 10x15 so the girl gave me 2, 5x10 that was not even close to fit my stuff had to show her what I needed but in the end it worked out.
Natalie Y. | First ImpressionsGreat place 😀 everything was already in order for my stuff to move into
Bryanna W. | Online Move InGreat experience
Gamaniel G. | Overall ExperienceExcellent group of employees. Always courteous and willing to help
Rick R. | Overall ExperienceI truly appreciated working with the U Haul team over the past 7 years. The team was always courteous and called me to let me know that I had received shipments which was very efficient for me. If I have need of storage services in the future I will definitely utilize this location. Thank You! Eric
ERIC M. | Overall ExperienceStaff was very nice and welcoming. They were very helpful in explaiining all details.
Gamaniel G. | First ImpressionsThe people in the office tell you one thing over the phone to get you into the office and switch up what was said on top of lying to you when you get there just to make a sell, I don't like nor do I agree with it.
DENNIS S. | Overall ExperienceStaff at Bolingbrook on Saturday 4/24 was outstanding and went out of there way to accommodate me. Was supposed to bring truck to a different location and after moving all day I was beat. They made some calls and allowed me to leave truck at there location. Went out of there way for me. Storage units were clean and floors clean too
Rick R. | First ImpressionsI always like your services. Thank you.
Johnathan M. | First Impressionsgreat service
THEODORE C. | First ImpressionsI paid 24 hour access and on the very 1st day I’m locked out with a full truck and two guys I had to pay for doing nothing cause I couldn’t get in. You list a number for after hours but useless- take the number down if you aren’t going to respond Very disappointed!!!!!
Jesus S. | First ImpressionsThe staff was very friendly and helpful. They make the process very easy. Thank you for the great service.
Thelma and Dancie B. | First ImpressionsI would recommend this place to everyone, staff was friendly and helpful, place was clean and secure, if I ever need a storage again I will definitely come back here
Brian P. | Overall ExperienceEverything was excellent from the staff to the place being clean, they answered every question I had
Brian P. | First ImpressionsJuanita was a great help in getting me a storage unit and a Uhaul truck!!!
Lisa H. | First ImpressionsI was very nice and peaceful
Adriana Z. | First ImpressionsVery communicative and helpful through the process, easy check in process.
Stormtrap L. | First ImpressionsQuick and easy pickup and drop off.
Shreyas R. | First ImpressionsN.a
Annie N E. | First Impressions