El cliente no dejó un comentario.JAMES N.
Customer Reviews for U-Haul Moving & Storage of Black Mountain
Henderson, NV 89015
(Next to Sinclair 7-11)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I drove 25 minutes to rent from this place because the Las Vegas Blvd location is a terrible experience. Here, I don't feel like they are doing me a favor...Tony G.
El cliente no dejó un comentario.Malia D.
El cliente no dejó un comentario.Cheryl O.
The service we got from the worker at this location was above excellent. Very helpful,friendly,curtious,fast, curious,, efficient. I must add all the workers were very friendly and made us feel very welcome. Extraordinario servicio al cliente Dee P.
Excellent service!JACQUELINE S.
Customer service was top notch. Vehicle was great. Was not impressed that the gas tank was 3/4 full and the paperwork said it was 7/8 full.ANDREW H.
Very nice. Drop off was very easy. Very comfortable environment.Dusty D.
El cliente no dejó un comentario.edward K.
Great job!ANgelina D.
Great service,I would recommend.randall M.
the process was smooth. friendly staffMelvin K.
El cliente no dejó un comentario.Ian M.
El cliente no dejó un comentario.Jay M.
El cliente no dejó un comentario.Dale K.
El cliente no dejó un comentario.Dalton P.
El cliente no dejó un comentario.Ivan G.
El cliente no dejó un comentario.Enrique H.
El cliente no dejó un comentario.Rafael N.
This was one of the best experiences I have had in Las Vegas.Tony G.
El cliente no dejó un comentario.WILLIAM JOSEPH P.
El cliente no dejó un comentario.Alan D. | First Impressions
El cliente no dejó un comentario.Ken H.
After a 1500 mile one-way move, the employee met me outside and checked in the truck electronically and very quickly. Very professional. The people are great at all of the locations I have used in the last 30 years. I wish the trucks had cruise control. I sympathize with the liability aspect of having cruise control on rental trucks, and people being morons, but I really could've used it a few times over the years on long distance moves.David B.
This was the smoothest U-Haul process I've experienced in my life and I have experienced multiple U-Haulâ€˜s. The service was excellent it was fast and the vehicle was pretty much brand newEric C.
El cliente no dejó un comentario.Deborah M.
El cliente no dejó un comentario.Garry F.
El cliente no dejó un comentario.Warren V.
El cliente no dejó un comentario.sharlynn C.
El cliente no dejó un comentario.Linda H.
I enjoyed using this facility for my storage needs. Over the years, the only problem I had was employees would park in front and block my outdoor storage unit. So I would have to stop and go into office and let them know, then wait until someone would come and move their car. Seemed to be the same lady most of the time. (Happened at least 5 or 6 times during my many years with Uhaul. I asked her aren't they provided employee parking. She did not respond). Other than that experience, my rental experience was good. I rented a couple of trucks also, my mom rented PODS and all of these experiences were okay. Thanks.Sonya B. | Overall Experience
My only negative comment was how they Scheduled the initial drop off- I was given a time period, It was then changed to a slightly earlier time period, then, it was dropped off 4 hours early. To me, scheduling my time to be there for the drop off and not being able to be there, I found the time changes very unprofessional- Set a time for drop odd/pick up , with a window of error and work within that. Other then that, it was a very good experience-Terry G.
Nothing bad to say. This retailer has it dialed in. Friendly help. Clear markings and lanes for equipment returns. Fast and easy.John D.
Quick and easyLandrin L.
Very friendly and very helpfulSteven W.
Very helpful friendly staff. 3rd time dropping equipment off at this location. Every time had a good experience.Travis C.
The staff was very polite and great to deal with. Very pleasant experience.Nicole S.
Actually nothing to improve ubox arrived in las vegas way before scheduled arrival. 10 plus stars givenFrank M.
Everything was goodshane A.
The customer service at this location was the best I've ever had. Everyone went above and beyond, and that was very refreshing these days. I can't say enough great things about them. Thank you all very much. Elizabeth HoggElizabeth H.
Friendly and, efficient process.David H.
El cliente no dejó un comentario.antoinette G.
El cliente no dejó un comentario.Helen P. | First Impressions
I was checking in at the counter and the GM of the location interrupted service to talk about nothing to do with anything with the person helping me. Very unprofessional. They had a laugh and he walked away. Best guess it probably could have waited until we were done with the paperwork.Perry P.
Needed covered parking Always got shocked under power linePATRICK C. | Overall Experience
El cliente no dejó un comentario.ERICKA CHRISTINE W.
The check in process was great and had no issuesdennis L.
Very nice personnel, rented a trailer and definitely will be there again!!RUDY V.
The unpackers were excellent.Marguerite F.
El cliente no dejó un comentario.Jeremy E.
Nothing everyone was so niceBrigitte A.
U guys r always so helpful and great. Thank you for being here when needed.leslie C.
Had my storage unit for almost two years no issues, items were secure and safe. Easy payment methods. Staff very friendly and helpful.Starla C. | Overall Experience
El cliente no dejó un comentario.Kim C.
This group of fine gentlemen got things right and quick. Very professional and those attitudes are by far the best seen. Service is outstanding!!Rogelio L.
The crew at this location provided, hands down, the most AMAZING experience I have ever had with U-Haul! They are professional, attentive to detail, kind, courteousâ€¦I could go on! I will be a loyal U-Haul customer because of them! Especially Jaedon!!Paisha C.
El cliente no dejó un comentario.Fhretscya Y. | Overall Experience
6 x 12 boxed running lights, not workingRuben M.
El cliente no dejó un comentario.Zachary S.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.shannon H.
Can't suggest anything as it appears that this location has everything covered.CHRISTOPHER LIND W.
El cliente no dejó un comentario.Asael M.
Everything went very smoothly.Helen B.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Juan R.
Outstanding serviceJohn P.
Just keep doin what you're doin! Outstanding service!mark V.
El cliente no dejó un comentario.TERRY B.
El cliente no dejó un comentario.Jeanine W.
Nice peopleRichard M.
El cliente no dejó un comentario.Kathleen C.
Great company thank youpatrica B.
El cliente no dejó un comentario.TienEn H.
The tech was right there and helped me in minutes.Duane H.
Great job. Just remember to contact before pickupSteven S.
All is wonderful THANKSDavid H.
El cliente no dejó un comentario.Robin T. | First Impressions
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.Steven B.
The person who came outside to check in my truck was not helpful or informative at all. I had asked a few questions and he said that doesn't matter. He did not greet us. He looked grumpy and unhappy, I will be calling uhaul to ask my questions and hopefully I'll get an appropriate answer.Jill G.
El cliente no dejó un comentario.Stephan H.
El cliente no dejó un comentario.DARRELL G. | Overall Experience
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Christian R.
It was so easy to rent and use. Staff was informative and professional and very pleasant.Linda C.
Very easy to work with. Thank youStephanie P.
Give your customer service that helped me an immediate pay rise. As well, she deserves an promotion as soon as practicable. She was professional, courteous and made me feel more than welcomeHarry H.
Far from requested pick up.Christopher M.
From the very first word until have a good day sir thank you for choosing u haul my experience was above excellent.Robert V.
El cliente no dejó un comentario.SAM S.
You guys said I brought the truck back without gas and charged me $80! Never coming here again, y'all are a scamTaylor C.
The ppl I had to talk to where nice. The website and U-Haul price gauging was a lot - the price on the website is not what you end up paying. The website had so many issues - I could pay any bills or review any documents it said I need to review. I had to call customer service so many times because I couldn't do anything on the website.ERIN REGINA Q.
El cliente no dejó un comentario.Joshua S.
El cliente no dejó un comentario.annette C.
Horrible!!! Workers did not inspect vehicle prior to renting out to customer. Truck leaked gas tremendously! Unsafe and non compliant with DOT regulations.Eboni A.
too many add on costs mileage fees, increase on weekend Fridays. In town $19y.95 is a joke mine ended up @70.00 for 1 day.Patricia A.
Nothing at allOTIS M.
El cliente no dejó un comentario.Parvez R.
El cliente no dejó un comentario.Ann N. | Overall Experience
My reserved confirmed truck was not available nor ever provided by this facility. I had a 26' one way reserved for 7:00 am pick up. When I arrived I was told two 26' trucks were supposed to arrive Sunday morning but did not and no 26' trucks were available. I waited over an hour and a half before having to settle for a 20" truck. I was an hour and a half late for my hourly movers and had to pay overtime for them because of U-Haul. In addition, I am now required to fly back to Las Vegas, pay for a hotel room, rent another truck, load it myself without the help of movers to save money, drive it to Arizona again, pay for gas, and unload it myself, losing a total of three days. For the record, all of my belongings would have fit into a 26' truck as originally planned. Now I will lose 3 days and it will cost me hundreds of dollars more because of U-Hauls ineptness. I will not be using U-Haul for any future moves and will share my experience with everyone I can.Rafael V.
All Uhaul employees were fantastic, but the phones calls were never ending and border line aggressive. I get it, the truck needs to be back for someone else renting, but please don't call three times a day when you keep telling me it's fine to keep it another day. Competing objectives make Uhaul look very bad when the rest of the service was so very good.Spencer G.
El cliente no dejó un comentario.Melissa K.
El cliente no dejó un comentario.Mark G.
Un local muy bueno y recomendableSTJ Towing LLC(Julio Rodriguez) 1. | First Impressions
Smooth transaction and reliable vehicle.tate snyder K.
Could not return trailer after hours. Something wrong with the system and it would not recognize my rental information. No one could help me and I spent hours trying to return it, ended up having to drive to another location and wasted my whole night dealing with my return.Thomas B.
It was like a maze to get to the rental desk. However Heather was amazing as well as the gentleman who hooked up the trailer.LuAnna B.
El cliente no dejó un comentario.Robert F.
I e mailed you back to say I was comming back before this whole thing startedSCOTT ALLEN K. | Overall Experience
You have good people working for youNARENDRA P. | First Impressions
Our catalytic converter was stolen off our RV. Lots of junk vehicles. Deb is great. She bent over backwards to get us to a more secure spot. The people there are friendly and helpful.ALLAN B. | Overall Experience
El cliente no dejó un comentario.Everett B. | First Impressions
There was a little issue with the autopay not working on your end. I'd get a notification we were past due, that autopay had failed. I could manually pay using the card I had set up for autopay, but it would not work under autopay. When having to call the store, or to call the store back, the phone tag was horrendous. I seldom got through directly to the store, would get routed to a call center, and if I called back I'd go back to the call center, etc. Otherwise, the facility, staff, etc. was great.Jeffrey S. | Overall Experience
El cliente no dejó un comentario.NATHAN MICHAEL S. | Overall Experience
El cliente no dejó un comentario.BARBARA K. | Overall Experience
Good service Everybody was so friendly and helpful and professional I would recommend this facility to anybody thank you for the good service 🤙🏼JOHN EPATI N. | Overall Experience
El cliente no dejó un comentario.Don S. | Online Move In
El cliente no dejó un comentario.Michael B. | Overall Experience
Staff was on occasion unhelpful and unavailable mainly due to under staffing and a lack of knowledge/policy. Some individuals were sometime rude. But if I was patient and asked for a manager the problem was usually solved mostly to my satisfaction. Sometime earlier access hours would have been convenient but this was not a big issue. One thing that was an issue is when I rented this spot was it was implied coveres were being installed for sun and element protection but that never occurred. Overall a fairly positive experience at a reasonable price which is why I stayed for several year. I have moved and at the price of gas, this lot became too costly.DUANE P. | Overall Experience
Phone system is bad, bad, bad. No one answers the phones/ You cannot get anything done ... you have to drive to U Haul each time.NARENDRA P. | Overall Experience
Heather and Jason was absolutely wonderful. I enjoyed the personable conversation/customer service. They both went above and beyond to get me moved in the same day. I am greatful for their kindness...Darnita P. | First Impressions
El cliente no dejó un comentario.Edwin J. | First Impressions
El cliente no dejó un comentario.Linda P. | Overall Experience
El cliente no dejó un comentario.tina h. | Overall Experience
Cleanest storage unit in the history of the world . Friendly staff, all is good.Dale H. | First Impressions
Very good experience.Michael B. | First Impressions
Excellent friendly customer service!Darlene L. | First Impressions
Deborah made things very easy. She explained everything clearly and answered all my questions. Very professional. Thanks much, BobBob M. | First Impressions
El cliente no dejó un comentario.Mariya P. | First Impressions
El cliente no dejó un comentario.Ronda P. | First Impressions
Staff was very friendly, helpful and professional. Overall I had a great experience!RABECA G. | Overall Experience
El cliente no dejó un comentario.Elmer V. | Overall Experience
El cliente no dejó un comentario.Bob C. | Overall Experience
Friendly service at check in.Steve B. | First Impressions
El cliente no dejó un comentario.Gwendolyn A. | First Impressions
My experience here the staff went above and beyond to help me out and saying I appreciate it does not do it justice. I am beyond grateful for the way that the staff truly cares about the customers who may need storage or a truck. Saying that my experience was excellent is not saying enough thank you 1 million timesLolita C. | Overall Experience
El cliente no dejó un comentario.James J. | First Impressions
El cliente no dejó un comentario.bree-oona h. | Overall Experience
El cliente no dejó un comentario.Bob C. | First Impressions
El cliente no dejó un comentario.BERTA S. | First Impressions
El cliente no dejó un comentario.Charles J. | Overall Experience
With me living in California and the storage unit being in Henderson Nevada after my mom passed away I put everything in storage here it's taking a long time for me to come to grips with getting things out. This particular U-Haul location has always been friendly, amazing customer service and good employees. I would highly recommend this particular UHAUL Facility if you need one in the Henderson/Las Vegas area.TAMMY F. | Overall Experience
El cliente no dejó un comentario.rebecca k. | Overall Experience
Great sevice,, was clean & neat. No rodents. Staff was always very helpful,friendly,courtesy,Vivian A. | Overall Experience
El cliente no dejó un comentario.Diane D. | Overall Experience
I would have liked to have had expanded hours of access so I could work into the evening.Darren H. | Overall Experience
El cliente no dejó un comentario.Max A. | Overall Experience
Thanks you saved me and my stuff well doneDavid F. | Overall Experience
Everything went well the truck checked out OK the dolly the tow hitch for the car and the storage for the car very satisfactory thank you very much.Marvin H. | First Impressions
El cliente no dejó un comentario.Donald N. | First Impressions
The billing thru this company is utterly dreadful. Every time i deal w uhual my bank account ends up being overdrawn due to being charged 7-8times for the same service. This time they had almost $700 tied up and now my account is still overdrawn due to the last move. Then when you call to speak to customer service they basically tell you to go f yourself. Next time i have to move i will just lite a match because if i have to deal w uhual i may as well lite my belongings on fireDaphne B. | Overall Experience
Jadeon was very friendly, courteous & professional.Mike M. | First Impressions
No carts. Woman was in there daily took every cart. She never left but was there every hr. Other woman blocked machine to ck in and out snd refused to move car. Others parked blocking doors and nowhere to be found. So could not go into csbinet, check in or use it. Clean very nice but blocking doors blocking other ppls csbinets taking up whole aisles w junk out in them made it so could not get in or out.SHEREEN W. | Overall Experience
El cliente no dejó un comentario.Emily D. | First Impressions
All in all the storage was convenient and close to home. Toward my move out date however it became difficult to get a hold of someone via phone during open hours. The cost of the unit is what ultimately led to my decision to move my items out. But it's a great location!Andrea H. | Overall Experience
El cliente no dejó un comentario.CHARLES H. | Overall Experience
El cliente no dejó un comentario.MARVIN C. | First Impressions
El cliente no dejó un comentario.Audrey Darlene C. | Overall Experience
El cliente no dejó un comentario.Cheryl E. | First Impressions
Great experience renting from U-Haul. Jennifer is a total sweetheart.very professional she made my moving in experience quick and easy..I highly recommend U-Haul to anyone looking to rent a storage unit..Deanne L. | First Impressions
Very satisfied with my uhual experience and staff.JAMES ALAN B. | First Impressions
El cliente no dejó un comentario.EVERETT T. | Overall Experience
El cliente no dejó un comentario.Fhretscya Y. | First Impressions
Deborah was really nice and helpfulJoshua M. | First Impressions
I don't remember lights inside the unit. Our only use was during the day.Martin L. | Overall Experience
El cliente no dejó un comentario.LESLEY S. | Overall Experience
Awesome Staff!Max A. | First Impressions
El cliente no dejó un comentario.Georgia S. | Overall Experience
El cliente no dejó un comentario.Jodi R. | Overall Experience
El cliente no dejó un comentario.Michael M. | Overall Experience
El cliente no dejó un comentario.SCOTT D. | Overall Experience
I had a storage unit here for 3 1/2 years. The staff was always very helpful and courteous. I would definitely recommend this location for your storage needs.Charles C. | Overall Experience
El cliente no dejó un comentario.Jodi R. | First Impressions
My unit was outside, that's the only reason I answered no to the well lit & secured question. I never felt my unit was compromised considering it's outside location.ASHLEY V. | Overall Experience
El cliente no dejó un comentario.Keith S. | Overall Experience
El cliente no dejó un comentario.Kylee T. | Overall Experience
Thank you for an easy transition in a terrible time in my life. Helpful for any thing I needed. Thank You everyone had a great personality. Extremely helpful .Kathleen B. | Overall Experience
GreatDANIEL V. | First Impressions
El cliente no dejó un comentario.Evan L. | Overall Experience
Good job!anthony u. | First Impressions
I did not catch her name but the young woman at the front desk that got us set up was very friendly amd helpful! So many in the customer service field seem to be bothered with questions, she was just the opposite she was so helpful! Thank you so much, sorry we did not catch your name!PAUL B. | First Impressions
El cliente no dejó un comentario.Megan M. | Overall Experience
Management is awesome.MICHAEL L. | Overall Experience
El cliente no dejó un comentario.Mark P. | Overall Experience
The lady lied to me and threw two days of scheduling of track, waisted my time and my money! Would write more but out of time as it is now thanks to her!April L. | First Impressions
Deb helped me setup unloading small portable into 10x10 storage unit. All went smoothMelinda O. | First Impressions
El cliente no dejó un comentario.Keith S. | Overall Experience
El cliente no dejó un comentario.Max M. | Overall Experience
Staff very helpful and professional!Stephen N. | First Impressions
El cliente no dejó un comentario.Maria R. | Overall Experience
El cliente no dejó un comentario.Jolene A. | Overall Experience
My only complaint was not having access to my unit after 7pm or on Sundays.Kurt A. | Overall Experience
El cliente no dejó un comentario.Anthony X. | First Impressions
Yesterday when I went in the computer systems were down causing an unusual delay.Martin L. | First Impressions
This storage unit and Uhaul service was the best I've ever usedTonya H. | Overall Experience
El cliente no dejó un comentario.WARREN D. | First Impressions
Thanks for all your help in my storageDavid F. | First Impressions
El cliente no dejó un comentario.Johnny P. | Overall Experience
El cliente no dejó un comentario.SUI Y. | First Impressions
El cliente no dejó un comentario.Fhretscya Y. | Overall Experience
Deb was professional and helpful getting my storage space. Employees I interacted with were all helpful and pleasant. Great place. Very happy to do business there.ALLAN B. | First Impressions
El cliente no dejó un comentario.Patrick H. | First Impressions
2nd time I used this facility, always great service. Emily is very friendly and helpful. How could anyone complain about the service.Christopher T. | Overall Experience
El cliente no dejó un comentario.MITCHELL G. | Overall Experience
El cliente no dejó un comentario.margaret n. | First Impressions
Thank you for all your assistanceGwendolyn L. | Overall Experience
El cliente no dejó un comentario.ROBYNE ANN D. | Overall Experience
I had 3 units at your facility for over 3 years. Everything was going ok until my wife contacted your office well in advance that we were moving our household goods. She was informed that our trucks could not park next to our units to load and you had two UHAUL trucks parked across the driveway. They were parked in a fire zone. We have photos we plan to share with Henderson Fire. Mike and one office person were incredibly rude to my wife . We will certainly spread the word about your lousy customer service.Bob C. | Overall Experience
El cliente no dejó un comentario.RYAN D. | Overall Experience
The staff went above and beyond to help my move out easy. I want to express my sincere thanks! If I ever need any moving trucks or storage I will us this U-Haul office. I will gladly recommend them to my friends too!Lorna C. | Overall Experience
I cannot put my phone number on it and I have no idea if the automatic payment is on it I put my phone number in, put the code, and it says "error"SHEREEN W. | First Impressions
El cliente no dejó un comentario.Robert C. | Overall Experience
El cliente no dejó un comentario.Maria R. | First Impressions
El cliente no dejó un comentario.Deborah Jean C. | Overall Experience
I Definitely Appreciate The Professionalism And Courtesy I Was Shown Thoughout My Stay There ... Thank You So Much ...wesley h. | Overall Experience
El cliente no dejó un comentario.Robert C. | First Impressions
El cliente no dejó un comentario.Linnea C. | Online Move In
I stored my RV for a long period of time at this location and was always satisfied knowing it was secure and didn't have to worry about it. I will definitely used this storage area again if I need them. Very professional.JOSE R. | Overall Experience
El cliente no dejó un comentario.Starla C. | First Impressions
El cliente no dejó un comentario.Holly f. | Overall Experience
Broken into twice Needs better fencing not happy.Philip M. | Overall Experience