Customer Reviews for U-Haul Moving & Storage of Black Mountain

5,762 comentarios

989 S Boulder Hwy   Henderson, NV 89015
(Next to Sinclair 7-11)

(702) 568-6797

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 568-6797

989 S Boulder Hwy
Henderson, NV 89015
(Next to Sinclair 7-11)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

Unlimited local miles for local rentals. ;-D

LEONARD MERLE G. 
Clasificación:
5.0

Easy in and out. Staff is well prepared and they have everything for your moving needs. great easy experience.

Faisal K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
1.0

had to get jump start 2 times..transmission clanking and barely changing gears..absolutely no power

LINDA JEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

The truck drove a little rough maybe better maintenance.

ANNA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM F. 
Clasificación:
5.0

Pick-up was easy and prompt. Everyone at the facility were friendly and helpful. Only comment I have has nothing to do with the pick up or drop off of truck. It would be nice to be able to call the location directly, and talk with those people, rather than all the automated baloney and the customer service people that calls are forwarded to. The phone customer service people we dealt with were not helpful at all. We cancelled an order for a 26' truck because we were told by customer service that the truck we needed was not available in the area we were looking, and said they know it because their system allows them to look in a 300 mile radius. After cancelling, we were able to find a location down the street from where we were looking that had plenty of trucks. We were very disappointed, and not sure why phone customer service was so poor.

Mark N. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE N. 
Clasificación:
1.0

If a person pays for a guaranteed delivery then ship out the content on time especially if you already had the U Haul Boxes for several weeks. Finally, at least return phone calls when it past the delivery date and a person to trying to locate their belongings.

Catrina F. 
Clasificación:
5.0

Great service - in and out without issue but

WILLIAM H. 
Clasificación:
4.0

My experience with U-Haul was overall satisfactory besides the issue I had with the UBox as I tried to open my lock. My lock would not open properly it was stuck that's when I notice the arm connected to the lock was about to fall off. My only guess for such a thing is someone took the time to break it off and don't want to be accusing anyone but perhaps tried to break into my box. Although the arm however was connected to the lock. Besides that you all have been kind any helpful, I appreciate your service.

Annabel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

It was not a big issue but the running lights on the trailer were not working when I left the store. I was not going to be using the trailer during night hours so I wasn't concerned but I would think that all the trailers would be tested before customers took them out.

PAMELA LYNN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

I thought it was outstanding

ANGELA C. 
Clasificación:
5.0

Super nice guys and VERY fast and efficient

Joseph F. 
Clasificación:
5.0

Great customer service!! Chase and Jason were amazing.

JASON SCOTT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA DENA E. 
Clasificación:
5.0

Keep on doing what you do! Maybe offer a cheaper rate for bring the motorcycle trailer back the same day.

ROBERT ALLEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON R. 
Clasificación:
5.0

Everything was great but that truck needs to be retired the steering was frightening and dangerous

DUSTIN PHILIP L. 
Clasificación:
5.0

Thanks you saved me and my stuff well done

David F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick G. 
Clasificación:
5.0

IF they are ordering in person, give them the option of hiring movers with a list of movers to choose from as well. Also, even though a receipt is supposedly sent to the customer, print out a hard copy, too.

Danny H. 
Clasificación:
5.0

U-Haul is even better than any car simply because knowing because it's cheaper one convenient faster service so difficult to deal with the people are wonderful and I feel like it's my personally local little places is just wonderful I want to thank you for all you've done because without you guys I don't know what I would've done when disabled 190 and having to say you're my CEO granddaughter and I have a vehicle has been an absolute nightmare so thank you again for all your time and consideration and all your help

VERNA M M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke W. 
Clasificación:
5.0

5 estrella(s)

eduardo P. 
Clasificación:
5.0

They are all professional good people

Albert S. 
Clasificación:
5.0

Friendly staff. Great customer service.

JOHN C. 
Clasificación:
5.0

without internet on my phone, I had a lot of trouble notifying uhaul that I had returned the trailer. It took me over 2 hours to notify.

WALTER GEORGE E. 
Clasificación:
5.0

Extraordinario servicio al cliente

BOYD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

cassondra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

REVA MELISSA S. 
Clasificación:
5.0

My experience with a recent Ubox move was extremely easy and worry free. All contacts with U-Haul customer service were handled well by the representatives. Box delivery was on time on both ends from Nevada to Kentucky. I wouldn't hesitate to use U-Haul again should another move be needed. Special thanks to the great customer service representatives for their patience and competent information.

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Syeda Q. 
Clasificación:
5.0

It was all perfect, and staff at the site were most helpful and courteous.

Simon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

Everything was exceptional

Denise W. 
Clasificación:
5.0

They were very helpful and very informative. They had an amazing customer service

VANESSA M. 
Clasificación:
5.0

100% satisfied

JOHN W. 
Clasificación:
5.0

Everyone at this location is awesome, friendly, and professional ! I feel the staff, the vehicles, and the price are very good. I am sincerely a satisfied customer (and I don't say that about many businesses or professionals anymore) It seems that for the past 20-30 years as consumers we have settled for less than average, incompetent, or apathetic service providers and products (from private, professional, or public sectors) I won't name those. It just seems difficult to get good quality or a good value anymore. That is why I'm taking the time to type this positive review for this Uhaul location and I highly recommend this Uhaul locatiion !

DIANE S. 
Clasificación:
5.0

Nothing to improve it is already excellent👍🏽

JUMAR B S. 
Clasificación:
4.0

Everything was good except for a little hiccup being a day late 👍

jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

REX R. 
Clasificación:
5.0

Everything was perfect Thank you

EDWIN LEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

Service was fast and friendly. We rented furniture pads and the entire pick up and return process was so easy. Great customer service!

paula W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMIUSXAVIER P. 
Clasificación:
5.0

Everything went well the truck checked out OK the dolly the tow hitch for the car and the storage for the car very satisfactory thank you very much.

Marvin H.  |  First Impressions 
Clasificación:
5.0

New truck, needed alignment, steering wheel at the 10 o'clock position steering straight ahead, got squirrels above 60, had a drop off location on contract, was told that they had to balance trucks at each location and my drop off was now 30 miles away, not my problem to move the trucks for you, called and complained, got a closer location

CHARLIE MELVIN S. 
Clasificación:
3.0

I must have used Budget other times not Uhaul. I paid 3 times the amount because you charge for mileage. Big mistake. Never again!

LINDA MARIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORY SUE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald N.  |  First Impressions 
Clasificación:
3.0

The people who worked at this location were very professional and kind. I was very disappointed in the truck! It needed shocks and a front end improvement. I have rented trucks from Uhaul for years and must say this was the worst truck I have ever received.

ANNETTE S. 
Clasificación:
1.0

The billing thru this company is utterly dreadful. Every time i deal w uhual my bank account ends up being overdrawn due to being charged 7-8times for the same service. This time they had almost $700 tied up and now my account is still overdrawn due to the last move. Then when you call to speak to customer service they basically tell you to go f yourself. Next time i have to move i will just lite a match because if i have to deal w uhual i may as well lite my belongings on fire

Daphne B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jude A. 
Clasificación:
5.0

Nothing need to improve it is excellent already

Jumar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond G. 
Clasificación:
5.0

Jadeon was very friendly, courteous & professional.

Mike M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFRED A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW T K. 
Clasificación:
5.0

Excellent service, people working there ..

JOSE RODOLFO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL JOHN L. 
Clasificación:
5.0

No carts. Woman was in there daily took every cart. She never left but was there every hr. Other woman blocked machine to ck in and out snd refused to move car. Others parked blocking doors and nowhere to be found. So could not go into csbinet, check in or use it. Clean very nice but blocking doors blocking other ppls csbinets taking up whole aisles w junk out in them made it so could not get in or out.

SHEREEN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

weston R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE MARIE H. 
Clasificación:
5.0

Keep up the good work.

NAPOLEON MARMITO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eleonor D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK JAMES B. 
Clasificación:
5.0

Thanks uhaul!

JUMAR B S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Z. 
Clasificación:
4.0

Make sure the locking hinges are functioning properly and are correctly aligned. We had to replace a box due to inability to insert a padlock to secure the box.

James Alan M. 
Clasificación:
4.0

The Boulder Hwy in Las Vegas UHAUL Fantastic. The destination UHAUL Athens GA should be restaffed with staff members that know the UHAUL way to do business. My 80 year old Mother was going to be transferred to a manager, but was disconnected. No call back, stated couldn't find the contract number, etc. Very unprofessional that included attitude.

Nancy O. 
Clasificación:
5.0

Perfect customer service

SHERYL B. 
Clasificación:
4.0

All in all the storage was convenient and close to home. Toward my move out date however it became difficult to get a hold of someone via phone during open hours. The cost of the unit is what ultimately led to my decision to move my items out. But it's a great location!

Andrea H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Direct, professional and helpful. Thanks.

Harry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jillian H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Walt P. 
Clasificación:
5.0

Dog hair all over the cab. We are allergic.

Darek C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARVIN C.  |  First Impressions 
Clasificación:
4.0

Need the truck pickup site to be closer to the job site.

Clifford W. 
Clasificación:
5.0

Unbelievably professional, efficient and nice. I couldn't believe this was a uhaul location, this is what I would expect from a chick fil a.

Eric E. 
Clasificación:
5.0

Well I can tell they try to turn around the trucks as fast as they can. That's their job. The problem is the design of the cab of the truck. If you are over six feet with longer legs your knees are pressing against the dash. Need to change the design of the dash.

MARLIN BANARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE S. 
Clasificación:
4.0

Every time I have dropped off the trailer I was greeted by someone. I did not have to hunt someone down. All of the employees were pleasant and happy to help.

scott D. 
Clasificación:
5.0

Very fast and efficient

MARVIN C. 
Clasificación:
5.0

This location has now become my preferred location. Staff always treats me well. Understand what I need and make it easy to work with! Equipment is always well clean. I also used the storage and the facility was very clean.

ALAN VLADIMIR G. 
Clasificación:
5.0

Actually I was very pleased with the help I received.. Everyone at UHaul was very pleasant. Professional and Friendly. Moving is never fun, but U Haul maded it easier and on my time schedule..

DONALD ROBERT D. 
Clasificación:
3.0

It did take a bit longer to check the truck out than I had expected. There was a girl training (who did great) but the 1st truck was not parked properly, so they had to get a different truck. When I checked the milage and gas for the 2nd truck it did not match the papers. I was instructed to use the link I had been sent, which did not allow me to update the milage. It was only 1 mile off so I didn't worry about it. When checking the truck back in, the person referred to the paper so I don't know if the link did anything. He did not charge me any extra. It was just awkward explaining why the gas was low.

KELLY ELIZABETH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio L. 
Clasificación:
5.0

Awesome

WAYNE JOSEPH T. 
Clasificación:
5.0

Very pleased with everything thank you

YVONNE T. 
Clasificación:
5.0

Not a thing service was great.Thank you.

DAVID JOSEPH W. 
Clasificación:
5.0

Quick & easy drop off, was able to get unhooked & leave in less than 5 minutes. Awesome service!

TONI B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Audrey Darlene C.  |  Overall Experience 
Clasificación:
5.0

The issue was resolved quickly and the staff was super helpful and friendly.

mari W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLISON MARY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl E.  |  First Impressions 
Clasificación:
5.0

Great experience renting from U-Haul. Jennifer is a total sweetheart.very professional she made my moving in experience quick and easy..I highly recommend U-Haul to anyone looking to rent a storage unit..

Deanne F.  |  First Impressions 
Clasificación:
4.0

Very satisfied with my uhual experience and staff.

JAMES ALAN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERETT T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fhretscya Y.  |  First Impressions 
Clasificación:
5.0

Deborah was really nice and helpful

Joshua M.  |  First Impressions 
Clasificación:
4.0

I don't remember lights inside the unit. Our only use was during the day.

Martin L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLEY S.  |  Overall Experience 
Clasificación:
5.0

Awesome Staff!

Max A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgia S.  |  Overall Experience 
Clasificación:
5.0

Great

DANIEL V.  |  First Impressions 
Clasificación:
4.0

Good job!

anthony u.  |  First Impressions 
Clasificación:
5.0

I did not catch her name but the young woman at the front desk that got us set up was very friendly amd helpful! So many in the customer service field seem to be bothered with questions, she was just the opposite she was so helpful! Thank you so much, sorry we did not catch your name!

PAUL B.  |  First Impressions 
Clasificación:
1.0

The lady lied to me and threw two days of scheduling of track, waisted my time and my money! Would write more but out of time as it is now thanks to her!

April L.  |  First Impressions 
Clasificación:
4.0

Deb helped me setup unloading small portable into 10x10 storage unit. All went smooth

Melinda O.  |  First Impressions 
Clasificación:
5.0

Staff very helpful and professional!

Stephen N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony X.  |  First Impressions 
Clasificación:
4.0

Yesterday when I went in the computer systems were down causing an unusual delay.

Martin L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN D.  |  First Impressions 
Clasificación:
5.0

Thanks for all your help in my storage

David F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUI Y.  |  First Impressions 
Clasificación:
5.0

Deb was professional and helpful getting my storage space. Employees I interacted with were all helpful and pleasant. Great place. Very happy to do business there.

ALLAN B.  |  First Impressions 
Clasificación:
4.0

I cannot put my phone number on it and I have no idea if the automatic payment is on it I put my phone number in, put the code, and it says "error"

SHEREEN W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Starla C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa D.  |  First Impressions 
Clasificación:
5.0

The girl waiting on me was very helpful & explained everything fully. She took me to my unit & explained how to use the card to get into building & answered all my questions.

Karen F.  |  First Impressions 
Clasificación:
5.0

Hassle free transaction to store our travel trailer.

Jeffrey S.  |  First Impressions 
Clasificación:
5.0

Thank you for your help and being generous and helpful your staff and management team has been very grateful thank you again

BOBBY D.  |  First Impressions 
Clasificación:
5.0

Staff has always been friendly and helpful over the years

TOM M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tina h.  |  First Impressions 
Clasificación:
5.0

I was under an immense time crunch, had a moving crew waiting outside at $300 an hour. Your rep Allison got us completely signed up with a unit and a lock in 10 minutes. Amazing service!

Art P.  |  First Impressions 
Clasificación:
5.0

Great Service!

James R.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful.

Larry S.  |  First Impressions 
Clasificación:
5.0

Everything went just great

Lynell H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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