Customer Reviews for U-Haul Moving & Storage of Black Mountain

5,678 comentarios

989 S Boulder Hwy   Henderson, NV 89015
(Next to Sinclair 7-11)

(702) 568-6797

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(702) 568-6797

989 S Boulder Hwy
Henderson, NV 89015
(Next to Sinclair 7-11)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The Boulder Hwy in Las Vegas UHAUL Fantastic. The destination UHAUL Athens GA should be restaffed with staff members that know the UHAUL way to do business. My 80 year old Mother was going to be transferred to a manager, but was disconnected. No call back, stated couldn't find the contract number, etc. Very unprofessional that included attitude.

Nancy O. 
Clasificación:
5.0

Perfect customer service

SHERYL B. 
Clasificación:
4.0

All in all the storage was convenient and close to home. Toward my move out date however it became difficult to get a hold of someone via phone during open hours. The cost of the unit is what ultimately led to my decision to move my items out. But it's a great location!

Andrea H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Direct, professional and helpful. Thanks.

Harry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jillian H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Walt P. 
Clasificación:
5.0

Dog hair all over the cab. We are allergic.

Darek C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARVIN C.  |  First Impressions 
Clasificación:
4.0

Need the truck pickup site to be closer to the job site.

Clifford W. 
Clasificación:
5.0

Unbelievably professional, efficient and nice. I couldn't believe this was a uhaul location, this is what I would expect from a chick fil a.

Eric E. 
Clasificación:
5.0

Well I can tell they try to turn around the trucks as fast as they can. That's their job. The problem is the design of the cab of the truck. If you are over six feet with longer legs your knees are pressing against the dash. Need to change the design of the dash.

MARLIN BANARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE S. 
Clasificación:
4.0

Every time I have dropped off the trailer I was greeted by someone. I did not have to hunt someone down. All of the employees were pleasant and happy to help.

scott D. 
Clasificación:
5.0

Very fast and efficient

MARVIN C. 
Clasificación:
5.0

This location has now become my preferred location. Staff always treats me well. Understand what I need and make it easy to work with! Equipment is always well clean. I also used the storage and the facility was very clean.

ALAN VLADIMIR G. 
Clasificación:
5.0

Actually I was very pleased with the help I received.. Everyone at UHaul was very pleasant. Professional and Friendly. Moving is never fun, but U Haul maded it easier and on my time schedule..

DONALD ROBERT D. 
Clasificación:
3.0

It did take a bit longer to check the truck out than I had expected. There was a girl training (who did great) but the 1st truck was not parked properly, so they had to get a different truck. When I checked the milage and gas for the 2nd truck it did not match the papers. I was instructed to use the link I had been sent, which did not allow me to update the milage. It was only 1 mile off so I didn't worry about it. When checking the truck back in, the person referred to the paper so I don't know if the link did anything. He did not charge me any extra. It was just awkward explaining why the gas was low.

KELLY ELIZABETH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio L. 
Clasificación:
5.0

Awesome

WAYNE JOSEPH T. 
Clasificación:
5.0

Very pleased with everything thank you

YVONNE T. 
Clasificación:
5.0

Not a thing service was great.Thank you.

DAVID JOSEPH W. 
Clasificación:
5.0

Quick & easy drop off, was able to get unhooked & leave in less than 5 minutes. Awesome service!

TONI B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Audrey Darlene C.  |  Overall Experience 
Clasificación:
5.0

The issue was resolved quickly and the staff was super helpful and friendly.

mari W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLISON MARY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS MACKAY H. 
Clasificación:
5.0

Thanks again, Black Mountain! I've been a frequent customer lately, and each visit has been pleasant. I appreciate it! See you soon.

ALAN VLADIMIR G. 
Clasificación:
4.0

Fix the electronic card reader. It froze during payment and caused several problems and took extra time.

SANDRA P. 
Clasificación:
5.0

Everyone we encountered was pleasant and helpful. We had a great experience from start to finish with U-Haul storage box delivery and truck rentals. We will recommend these services to others.

Laurie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

The drop off servers is outstanding.

RICKY C. 
Clasificación:
5.0

Customer service was great. Our truck and equipment was clean and ready when we arrived.

ANNA ROMERO V. 
Clasificación:
3.0

I fill these out wasting my time so what's the fucking point. Only reason I rent from here is 2 miles from house other then that these surveys are BS

KEITH DAVID E. 
Clasificación:
4.0

Originally they were supposed to deliver on Monday but we could not confirm cause we're moving in the Sunday before.. and we got a call Sunday to confirm. We were not sure...but later Sunday when I called back we got no answer then when we called Monday we had to schedule it for Friday...which meant we had to stay at our extended stay for 3 more nights...which costed us another 180 dollars.

Chi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dany H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl E.  |  First Impressions 
Clasificación:
5.0

Everything was perfect and the employees were very polite and professional

leslie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON ANDRE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH SCOTT U. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE MARIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA K. 
Clasificación:
5.0

Great experience renting from U-Haul. Jennifer is a total sweetheart.very professional she made my moving in experience quick and easy..I highly recommend U-Haul to anyone looking to rent a storage unit..

Deanne F.  |  First Impressions 
Clasificación:
5.0

I have become aware on how tricky can be to plan a move and how much space is needed to transport your belongings and Uhaul made that much easier, there was a little confusion as far as paying for the storage rent on line and also where the uboxes were stored. Uboxes were the way to go for us. No problems, no worries, no nonsense and no stress.

Roberto M. 
Clasificación:
5.0

We have used this location several times this year. The staff at the counter are great! Friendly and efficient. Good at helping disgruntled / stressed out customers.

Lara A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN F K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY E. 
Clasificación:
4.0

Very satisfied with my uhual experience and staff.

JAMES ALAN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Everyone was great❤️❣️❣️!!!

Rosie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS JOHN F. 
Clasificación:
4.0

Make the app compatible for old people😁

dale T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERETT T.  |  Overall Experience 
Clasificación:
5.0

Very smooth process

STERLING CLAIRE T. 
Clasificación:
5.0

Staff was very friendly. Very quick return. Very good job.

RONALD GERARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDMOND D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLEY F. 
Clasificación:
5.0

Nothing they were awesome

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fhretscya Y.  |  First Impressions 
Clasificación:
5.0

Deborah was really nice and helpful

Joshua M.  |  First Impressions 
Clasificación:
4.0

Long waiting lines....hire more people. The 2 personnel were very professional.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEELIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph C. 
Clasificación:
5.0

Great 👍 Thanks 2nd time in a month

ROBERT W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS EDWARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT RICHARD N. 
Clasificación:
5.0

Picking up my UBox in Springfield was a nightmare. My UBox arrived on Monday October 25th but I was not allowed to pick it up until Friday the 29th. Springfield was an hour away from Branson where we live. Then UHaul gave us the wrong information on where the UBox was. They then prceeded to send us to 5 different UHauls in Springfield. After 4 hours of driving around we finally found our UBox. Terrible experience.

James K. 
Clasificación:
3.0

Make sure mirrors are able to be moved. Our s were locked into place and unable to be adjusted. Bad design. Staff was very accommodating and tried to help but unable to get them to move. Truck badly needed an alignment.

Connie C. 
Clasificación:
5.0

perfect vendor. I've received perfect service every time!!

STEVEN WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL JOHN T. 
Clasificación:
5.0

It was organized

CAROL P. 
Clasificación:
4.0

I don't remember lights inside the unit. Our only use was during the day.

Martin L.  |  Overall Experience 
Clasificación:
5.0

For uhaul in general last minute location change not convenient specially if the location is on the edge of the opposite side of town …. Very displeased with the last minute location change other than that great service

JOSE JESUS G. 
Clasificación:
5.0

Very helpful

RAYMOND D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily F. 
Clasificación:
5.0

I had to go to this location after the other location where I orinally booked my truck couldn't check me in, told me to do it via app but the app or uhaul website wouldn't check me in. Thank god this place had a truck.

RAVEN OCTAVIA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
3.0

Got a call back the next morning indicating that the drop off personnel registered the return of the truck but NOT the car carrier.

robert H. 
Clasificación:
4.0

How about we review the Idaho Falls office??!! It was terrible!!

Cynthia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLEY S.  |  Overall Experience 
Clasificación:
3.0

The location of my pick up was changed and made this extremely inconvenient. I reserved this over a week ago and it was good for my original location. This added over 2 hours to my work day for the pick and return. When I called customer service to see if a unit that was closer to my location had one available, it took him 20 seconds to say there was not one closer. I can't believe that in Las Vegas, Nevada - there was not a 12' x 6' trailer available. The overall experience was the worst. The only thing that was good, was the facility I did pick it up at helped with a turn signal problem on my trailer lights.

RICHARD DEAN H. 
Clasificación:
5.0

Check-in was less than 5 minutes and that was the in-store person-to-person check-in. Same thing when dropping the truck off. Less than a 5 minute check out and I was finished. A nice clean truck that ran well. No problems at all. Very impressed. If I need to rent a truck again I will use U-Haul Moving & Storage of Black Mountain

THOMAS GORDON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE BARTON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe R. 
Clasificación:
3.0

Not trying to be rude but it's a hit and miss with this location. Not consistent. Not even sure why I fill these out cause it's just a waste of time. Only reason I rent is cause it's a mile from my house.

KEITH DAVID E. 
Clasificación:
5.0

Awesome Staff!

Max A.  |  First Impressions 
Clasificación:
3.0

give a better window for u-box delivery. 8:00- 3:00 is not a window

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HELAINE G. 
Clasificación:
5.0

Great

LEIF JOBSE V. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLYN KHO M. 
Clasificación:
4.0

The drop-off location informed me that the trailer was not completely hooked up correctly to my car and I was lucky not to have had an accident traveling across country.

christi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL ANN KALANI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

I have to say everyone there was friendly, but the guy that hooked up the trailer went way above and beyond, I have a loose wiring harness and the lights weren't working properly, must places would have sent me away to get it fixed and come back but I had to get this item moved today and this young man spent 10 minutes fixing MY problem. I wish I'd have got his name, but he saved the day!! I'll be using you for all my moving needs I'm going to stop by and give him a tip tomorrow for his generosity and skill.

WILLIAM S. 
Clasificación:
3.0

The truck tire light was on and when I asked him to check he checked the wrong tire. We got to our destination safely.

INA JEAN T. 
Clasificación:
5.0

super easy and i will do it again

Suzanne E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian R. 
Clasificación:
5.0

Great staff! Very helpful and friendly. 5 stars for sure!

MELVIN JAMES O. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHAD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL TERRANCE I. 
Clasificación:
5.0

Very easy to deal with. great safe friendly and helpful.

ANTHONY SCOTT P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANDON G. 
Clasificación:
5.0

Hi you need to really check the reservation system still a lot of flaws on it I have a reservation in N Las Vegas then they sent me a message that I'd should pick up in Henderson , call the U- Haul Center and they confirm this. When I got there they don't know anything about it but luckily they found my reservation and they have a truck. Next day I was on my way to Ca and received a call from the U-Haul place were I was originally to pick up the truck to letting me know that they still been waiting for me and that the truck still available for rent. This is not the first time I have this problems your service is great but reservation system still very bad and ineffective. Thank you. !!!

Juan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT C H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel C. 
Clasificación:
5.0

Nada

CHRISTINA MARGAR W. 
Clasificación:
2.0

COUNTER LADY WAS RUDE

ROBERT ALAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT D.  |  Overall Experience 
Clasificación:
5.0

I had a storage unit here for 3 1/2 years. The staff was always very helpful and courteous. I would definitely recommend this location for your storage needs.

Charles C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi R.  |  First Impressions 
Clasificación:
5.0

My unit was outside, that's the only reason I answered no to the well lit & secured question. I never felt my unit was compromised considering it's outside location.

ASHLEY V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kylee T.  |  Overall Experience 
Clasificación:
5.0

Thank you for an easy transition in a terrible time in my life. Helpful for any thing I needed. Thank You everyone had a great personality. Extremely helpful .

Kathleen B.  |  Overall Experience 
Clasificación:
5.0

Great

DANIEL V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan L.  |  Overall Experience 
Clasificación:
4.0

Good job!

anthony u.  |  First Impressions 
Clasificación:
5.0

I did not catch her name but the young woman at the front desk that got us set up was very friendly amd helpful! So many in the customer service field seem to be bothered with questions, she was just the opposite she was so helpful! Thank you so much, sorry we did not catch your name!

PAUL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan M.  |  Overall Experience 
Clasificación:
5.0

Management is awesome.

MICHAEL L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P.  |  Overall Experience 
Clasificación:
1.0

The lady lied to me and threw two days of scheduling of track, waisted my time and my money! Would write more but out of time as it is now thanks to her!

April L.  |  First Impressions 
Clasificación:
4.0

Deb helped me setup unloading small portable into 10x10 storage unit. All went smooth

Melinda O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Max M.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and professional!

Stephen N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony X.  |  First Impressions 
Clasificación:
4.0

Yesterday when I went in the computer systems were down causing an unusual delay.

Martin L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN D.  |  First Impressions 
Clasificación:
5.0

Thanks for all your help in my storage

David F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUI Y.  |  First Impressions 
Clasificación:
5.0

Deb was professional and helpful getting my storage space. Employees I interacted with were all helpful and pleasant. Great place. Very happy to do business there.

ALLAN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H.  |  First Impressions 
Clasificación:
4.0

I cannot put my phone number on it and I have no idea if the automatic payment is on it I put my phone number in, put the code, and it says "error"

SHEREEN W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Starla C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa D.  |  First Impressions 
Clasificación:
5.0

The girl waiting on me was very helpful & explained everything fully. She took me to my unit & explained how to use the card to get into building & answered all my questions.

Karen F.  |  First Impressions 
Clasificación:
5.0

Hassle free transaction to store our travel trailer.

Jeffrey S.  |  First Impressions 
Clasificación:
5.0

Thank you for your help and being generous and helpful your staff and management team has been very grateful thank you again

BOBBY D.  |  First Impressions 
Clasificación:
5.0

Staff has always been friendly and helpful over the years

TOM M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria W.  |  First Impressions 
Clasificación:
5.0

They were needing trucks back for the next customers. Huge summer demand. We turned the truck in three days early and the attendant wanted to charge us for a late turn in. We reminded him that we were 3 days. No apology came from him.

MICHAEL L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tina h.  |  First Impressions 
Clasificación:
5.0

I was under an immense time crunch, had a moving crew waiting outside at $300 an hour. Your rep Allison got us completely signed up with a unit and a lock in 10 minutes. Amazing service!

Art P.  |  First Impressions 
Clasificación:
5.0

Great Service!

James R.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful.

Larry S.  |  First Impressions 
Clasificación:
5.0

Everything went just great

Lynell H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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