Customer Reviews for U-Haul Moving & Storage of Black Mountain

7,530 reviews

989 S Boulder Hwy   Henderson, NV 89015
(Next to Sinclair 7-11)

(702) 568-6797

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(702) 568-6797

989 S Boulder Hwy
Henderson, NV 89015
(Next to Sinclair 7-11)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JEFFREY HALSELL 
Rating:
5.0

We had to wait at least 20 minutes to check in, there was only 2 agents, maybe on the weekend should have 3 people, other then that excellent service.

Leon TUTHILL 
Rating:
5.0

Customer did not leave a comment.

Mary Landry 
Rating:
1.0

Trying to contact the office on ANY issues was impossible. Every time I called I was rolled over to another pompt. It was impossible to talk to an office personnel. The office called me and left a number to return the call and they never picked up. I was rolled over to a call center and that individual hung up on me when I said I was having problems.

JANICE BOWEN-WATSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Branco 
Rating:
1.0

Horrible experience, I got a lot of misinformation from this site workers and that caused me a lot of pain and time.

Steven Lui 
Rating:
5.0

Customer did not leave a comment.

dee Peel 
Rating:
5.0

From the person to at the desk to the person who took me through inspecting the truck I rented, was above all approach. They are the friendliest and most knowledgeable people doing what they do. It is an experience I want soon forget. I would suggest everyone to go just this location, no matter where they are here in Vegas,

sylvester frasier 
Rating:
5.0

Customer did not leave a comment.

Shahrom Mashouf 
Rating:
3.0

When trying to pick up the truck through the mobile app the GPS function doesn't work. I was at the correct uhaul location and it couldnt recgonize i was right in front of the store. I had to call customer service to get help.

Jena Irwin 
Rating:
3.0

I initially set up my reservation online weeks prior to my arrival. I was flying in to rent and do a one way back to Phoenix. The day before my arrival I was told that they didn’t have a tow dolly for me. Unacceptable. So now I had to find one across town. Hindsight, I should’ve moved my entire rental to the one across town. After I picked my truck from the 989 location, I noticed the brakes were grinding and the steering wheel would almost shake out of my hand when the brakes were applied. When I got to the other location they hooked. me up with a new truck. To rent that truck out in the condition it was in for a long road trip is unacceptable and they unsafe.

Christopher Mock 
Rating:
5.0

This is the BEST U-HAUL experience ever! Deb at the front desk is the best and we love the forklift operator (I think his name is Dave)! They are both truly amazing! They are the only reason we haven’t switched to a location closer to our home. Also, the lady that booked our delivery and the delivery woman did an amazing job and both were super sweet. Kudos to the whole team.

Marty Peay 
Rating:
5.0

Customer did not leave a comment.

Nasario Marquez 
Rating:
5.0

Customer did not leave a comment.

Gary Honings 
Rating:
5.0

Great customer service and very reliable trucks. This is third time I’ve rented from this U-Haul location and I will continue to give them my business in the future! Respectfully, Rob T.

Robert Tremaine 
Rating:
5.0

Customer did not leave a comment.

Richard Kulis 
Rating:
5.0

Everything was great. Service and staff.

Terence Cummings 
Rating:
5.0

I was totally surprised and impressed with the level of customer service at both sites!! I actually had a 20 minute conversation with the yard guys !! I will definitely have lots of reasons to recommend u-haul to anyone who will listen!!

Robert Castellano 
Rating:
5.0

Deborah was extremely helpful and great to do business with for storing my boat.

Anthony Branco  |  First Impressions 
Rating:
5.0

I used U-Haul 13 years ago to move to Vegas and now I had to utilize a truck again excellent customer service All these years later Thank you so much 🌷🌷

Minnie Williams 
Rating:
5.0

Customer did not leave a comment.

JEFFERY SCHULTZ 
Rating:
5.0

Customer did not leave a comment.

DON CRAYS 
Rating:
5.0

When I arrived for pick up on Sunday morning 9:10AM, only one customer service rep at the desk and a line of 4 customers. Long wait (20+ min) for pickup. Frustrating for customers who have a reservation and just need to get keys and go (compared to the customer ahead of me who needed a consultation for her entire move).

Julie Torfin 
Rating:
4.0

long lines only 1 cashier

James comeau 
Rating:
4.0

Daira was so pleasant! Very patient made my situation extremely helpful. Thank you, Daira. Gloria Nester ( & Mom)

Gloria Nester  |  First Impressions 
Rating:
5.0

Check-out team was awesome…Katie was friendly and engaged in my questions. The inspection team was patient and understanding during the vehicle review. Great service!

Ronald Anderson 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

Customer did not leave a comment.

EMMETT BRYAN FORMBY 
Rating:
5.0

Customer did not leave a comment.

Carrie Henry 
Rating:
5.0

Everything is always great at this location!

Cole Reed 
Rating:
5.0

Great Service

Judy Uhler 
Rating:
5.0

Deb was awesome!

Ellen Rogers 
Rating:
4.0

Customer did not leave a comment.

tonya matlock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Resonable 
Rating:
4.0

Nice place nice people in and out no problems

Richard reese 
Rating:
4.0

Customer did not leave a comment.

Dennis Jones 
Rating:
5.0

Everything was perfect.

Whitney Phoenix 
Rating:
5.0

The truck had a smell of cigarette smoke to it.

William German 
Rating:
5.0

Customer did not leave a comment.

Rosanna Glenn 
Rating:
5.0

Customer did not leave a comment.

Tyronne Johnson II 
Rating:
5.0

Customer did not leave a comment.

Michael Bradford 
Rating:
5.0

Great customer service. From the front counter, to the pickup, to the drop off. Everything was terrific. I will be back again.

Seth VanBeveren 
Rating:
5.0

Customer did not leave a comment.

joseph roberts 
Rating:
5.0

Customer did not leave a comment.

Arthur Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Avila 
Rating:
5.0

Customer did not leave a comment.

Israel Vidal Avalos 
Rating:
5.0

It was a great experience! The U-Box was dropped off and picked up early in the day which made moving easier, and the drivers were super friendly and helpful!

Kimberley Brock 
Rating:
5.0

Customer did not leave a comment.

David Vanover 
Rating:
5.0

Customer did not leave a comment.

CLYDE YOSHIO 
Rating:
5.0

The three guys that were working, were very professional the store very clean.

CHRISTOPHER ERIC MEALY 
Rating:
5.0

Customer did not leave a comment.

Kenneth Rodwell 
Rating:
3.0

check out returned equipment for proper operation

Ronald Collins 
Rating:
5.0

The agent was so kind when we couldn’t decide how many miles we needed. She was absolutely patient with us.

Damon Duster 
Rating:
5.0

Very happy with the storage just time to start saving money

Jerrybeth Peres  |  Overall Experience 
Rating:
1.0

The first time I came to this location I waited an hour, then was told they didn't have my reserved 26' truck and sent me across town to get one. The second time I went there they couldn't apply the discount I applied for, and I waited 1.5 hours to finally get a truck at $100 more than I reserved it for. Katie, working the counter alone, was very nice, but got no support from her superiors. I am so happy I will never have to deal with this location again.

Bruce Schmidt 
Rating:
5.0

Customer did not leave a comment.

mehmet kepir 
Rating:
5.0

Go the mobile app route - works well

ARTHUR GETZ 
Rating:
5.0

Nothing, the man at the desk and the installer where the best! I was there early and they got me in right away. I was done and out 30 minutes after my scheduled appointment. I couldn't have asked for more!

Danielle Thurston 
Rating:
2.0

The front counter experience was painfully slow and frustrating.

Michael Lewis 
Rating:
5.0

This is a huge store and very clean and employees were quick to help with any questions! I might add that I rented both a storage unit and a rental truck and had no problems whatsoever with the overall process! Thank you!!

SHASTA RICH  |  First Impressions 
Rating:
5.0

I've rented at this U Haul location several times recently. The experience has always been very good. The management and workers at this location have always been smiling and pleasant. With so many stores having unhappy and disgruntled workers is refreshing to go somewhere where they appreciate your business. This speaks to how well the owner and/or management leads their team. Customer service has always been the main reason that I return to a business.

Jim Lopez 
Rating:
5.0

Customer did not leave a comment.

Michael Stone 
Rating:
5.0

Customer did not leave a comment.

Jessica graf 
Rating:
5.0

Location is totally awesome! Fast service and great customer service

William Brown 
Rating:
5.0

This past week was one of the hardest weeks of my life. I needed my car towed but everyone was trying to get a run for my money. I was suggested to use U-Haul to rent a truck and tow it myself. Probably the best decision I’ve ever made. U-Haul respected my needs and gave me the desires I requested. They had no idea how much help they gave me. Their employees are top tier kind, respectful, and understandable. Any questions I asked they answered anything I needed they got it. If I could rate my experience 100/10 I would full heartedly.

Jonah Papalii 
Rating:
5.0

Friendly and fast staff got us checked in and on our way quickly without issue.

randy engebritson 
Rating:
4.0

Customer did not leave a comment.

JAMES ALLEN EUBANKS 
Rating:
5.0

From my perspective everything was perfect

john clark 
Rating:
5.0

Give customers equipment with full tank of gas so they are not trying to guess how much is needed at the pump.

Jason Harney 
Rating:
5.0

The counter customer service agent was the best. He deserves han immediate pay rise and a promotion as soon as practicable.

HARRY HALE 
Rating:
5.0

Customer did not leave a comment.

Anthony Williams 
Rating:
4.0

Customer did not leave a comment.

Gary Bass 
Rating:
5.0

Great service beginning to end

Michael Ingrassi 
Rating:
5.0

Lady who checked us out was extremely helpful with directions etc.

Walter Heyder 
Rating:
5.0

Customer did not leave a comment.

Vesa-Pekka Ekholm 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE ROSSOUW 
Rating:
5.0

Customer did not leave a comment.

Brian Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Williams 
Rating:
5.0

Customer did not leave a comment.

Kolt Flemmings 
Rating:
5.0

Team member that I worked with was absolutely awesome from Henderson Nevada to Tampa Florida. My items got in almost a week early and they were able to deliver them so I could start setting up my house and stop sleeping on a blowup mattress. All of your female employees were so kind and I hope that you are paying them and above average pay for what they do because they made my life so much easier especially after losing my spouse. I had plenty of blankets, and everything was in the same condition as it was, when put into the UBox.

Sherry Bonnett 
Rating:
5.0

Amy who delivered the Uboxes was Very Nice, Knowledgeable and Helpful. Thank You UHaul for using Women to deliver and pickup UBoxes. It is Awesome!

Janet Grange 
Rating:
5.0

Customer service is awesome, especially Daria, Hopefully I spelled her name correctly.

Debra Locatelli 
Rating:
5.0

The Uhaul in Athens GA on W Broad St/Atlanta Hwy was excellent. Michael Smith, the manager, was very helpful.

MONTY WILLEY  |  First Impressions 
Rating:
5.0

Fast and courteous from all the employees. From California to Las Vegas. Great consistent service. Thank you I'll be back.

David Lund 
Rating:
5.0

Customer did not leave a comment.

William Johnson 
Rating:
5.0

Customer did not leave a comment.

Steven Goings  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Dennison  |  Overall Experience 
Rating:
5.0

No comments nothing to improve

patricia smalley 
Rating:
5.0

Excellent location and exceptionally clean at all times! Friendly and helpful staff. I will recommend and utilize this location when the need for additional storage arises.

Terry Springer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherwin Ferguson 
Rating:
5.0

Customer did not leave a comment.

Pedro Romero 
Rating:
5.0

Customer service from the from desk ladies was 6 stars.

Alex Saveliev 
Rating:
5.0

Very friendly and helpful staff. they was able to get me into a rental and on the road quickly and efficiently. They even repaired a bad wire on the spot.

Todd Staley 
Rating:
5.0

Awesome Customer, from owner, and staff at this location, highly recommend coming to this location for your moving needs! Thank you guys keep up the good work.

Attwood Duncan 
Rating:
5.0

Jadeon and return truck employee( forgot his name, sorry) wee THEE best hands down. My moving experience was less than desirable and he made it awesome with customer service and being knowledgeable super helpful understanding my needs and going above and beyond. He and the employees are awesome and I would definitely rent again as well as recommend this location. Thanks so much!

Michelle McBay 
Rating:
5.0

Customer did not leave a comment.

Sharie Duran 
Rating:
4.0

Uhaul can upgrade their computer system. Way to much waiting on the computer, feel bad for the employees.

Thad Christensen 
Rating:
5.0

Customer did not leave a comment.

James Pete 
Rating:
5.0

Customer did not leave a comment.

Natalie Hartmann 
Rating:
5.0

My go to from now on...

Stephen Spurgin  |  Overall Experience 
Rating:
5.0

so so good

jennifer gilchrist  |  First Impressions 
Rating:
5.0

Daira is such an asset to Uhaul. Always helpful and has a smile on her face.

Monica Polites 
Rating:
5.0

Customer did not leave a comment.

DARLENE KASPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Callahan 
Rating:
5.0

We were helped by Dee, she is so sweet and helpful. She made our experience easy and fast and loved her outgoing personality!

Candy Torres 
Rating:
5.0

Customer did not leave a comment.

Lupe Gallegos 
Rating:
5.0

Customer did not leave a comment.

David Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice Mccarroll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camerron Miller 
Rating:
5.0

You already are great. Thanks

David Gonzales 
Rating:
5.0

Office and yard staff were great.

Jim Rizzi 
Rating:
5.0

Had an issue with my reservation, the price for my truck was different than what I was quoted and the reservation specialist didn’t make any notes on my account, the lady that helped me went above and beyond to help as much as possible to resolve the situation. I’m very appreciative of her.

Jonn Young 
Rating:
5.0

Deborah was graciously helpful…

Raymond Race  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derald Boyce 
Rating:
5.0

facility was always clean and well maintained. access was easy and staff was always helpful.

Michael Mckarson  |  Overall Experience 
Rating:
5.0

Amy is a great delivery driver. Your app is not good…. Frustrating user experience as I had to constantly associate orders

Nancy Schwind 
Rating:
3.0

Customer service at the desk could be better. Lady just seemed uninterested and disconnected

Kynan Pope 
Rating:
5.0

Very good

Anthony Uribe 
Rating:
5.0

Great customer service! The equipment was in great condition and very well maintained. Drop off was super efficient, and convenient.

Matthew Patterson 
Rating:
5.0

The staff at this location (Debbie and Daira) were so professional and so friendly. Their positive demeanor made my move painless. They’re awesome!!!

Johnny Gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANNIE FULLERTON  |  First Impressions 
Rating:
5.0

Above and beyond my expectations and fulfilled my need. I will highly recommend to my friends and family. I use UHaul services for both my business and personal needs.

Brittany Ferguson  |  Overall Experience 
Rating:
5.0

Jason is very Helpful Friendly

Kelly de la Rosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Chavez  |  First Impressions 
Rating:
1.0

We had our RV stored at this facility from May 2022 through January 2024. The facility was excellent for the first year plus. In November 2023 we went to our RV to realize it had been broken into and ransacked. We called uHaul and I personally went in to the office to report the incident. I asked don't you have cameras? They stated yes we do, it is a guy in a black hoodie. but no other info was given. We did our best to secure the RV, making sure all the windows were tightly fastened. In December we again went to the RV and again it had been broken in to. We had an exterior mirror broken and 3 shades broken. Again I called uHaul and got a lot of excuses, they knew it was happening but did little to nothing to stop the situation. When we would go there we would see other RVs with a window wide open or a door wide open and each time we would report to the office what we saw. They did not seem to care that our property was being broken in to and vandalized. We removed our RV from the facility and we would not recommend this facility to anyone looking for a safe place to store any item in their back lot.

Ann Dipasquale  |  Overall Experience 
Rating:
5.0

Daira is a godsend! She is a sweetheart who has helped me with both my space rental and storage unit. Assisted and explained with my exiting. Will share my experience with friends and families for sure!

Filipo Savelio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fabbiana Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jimmie Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rayan Jury  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin Lister  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keisha Trice  |  Overall Experience 
Rating:
2.0

I had to leave, because my rv was burglarized too many times.

anthony utley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Carney  |  Overall Experience 
Rating:
4.0

Everything went well, I am happy with the service..

Kerry Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Bethea   |  First Impressions 
Rating:
5.0

Above and beyond

DONALD FALCONER  |  Overall Experience 
Rating:
5.0

Great team. I arrived with 10-15 minutes before closing. I would understand after a long shift, and so close to finishing, the last thing you need is a customer arriving! However, they were awesome. I had an auto-transporter- car has a low spoiler. Two of them worked hard to ensure I got the car off with no issues. They got me into the storage unit and couldn't have been better. Thank you so much for your help after a long drive to get there.

Christopher Stock  |  First Impressions 
Rating:
5.0

Everything at this facility was excellent!! We sold our motor home so we no longer needed it. I would definitely choose them if ever need storage space again :)

Lynelle Steffler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMELINDA GUERR URENO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne Rickette-Daonko  |  Overall Experience 
Rating:
4.0

The place was always clean and had easy access. The only issue I had was the price it was always being raised.

David Bhame  |  Overall Experience 
Rating:
4.0

Good people vulnerable location for theft hence they closed it.. good location

Darlene Liscio  |  Overall Experience 
Rating:
3.0

The price increase over the 6 years was a little drastic. It would have been nice to be able to access my unit after hours. The facility was clean and the staff was always friendly and helpful.

Trista Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA DEAN  |  Overall Experience 
Rating:
5.0

The staff there was very polite and friendly. The facility was very clean. They went above and beyond to make sure I was good during the time I was there. I would recommend this facility to anyone that wants to know that there property is going to be safe.

Michael Alvarez  |  Online Move In 
Rating:
1.0

Not only will I ever use your services again, but I will go out of my way to badmouth this location .

JOHN COULTER III  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanci Wicks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynetta Simmons  |  First Impressions 
Rating:
5.0

I Can't say enough about the treatment that I got there. They were most concerned about me because of my age. I guess I got pretty sick and weak. Thought I was going to have a heart attack and they took over and took care of me. Good guys, you have They're at U-haul. thanks again.🤜🏾🦁🤛🏾💯✊🏾👌🏽 On the other comment I made some typo. You guys have a good day.

Michael Green  |  First Impressions 
Rating:
1.0

Secure facility is false advertising. Exit gate consistently left open. Cameras don't adequately cover the outside storage areas and many have very poor pictures of the area. You boast gated and secure facility but you are not. You have break-ins, vandalism and thefts. and you deny any responsibility. My SUV was broken into, damaged and a large number of high value items stolen. Some items were large and heavy so they had to have a vehicle very close to parking slot 143. They also spent considerable time looking for items and breaking into boxes in the back of the Suv and in the glove box and console. Unusual that they put a jacket and towel to cover the side i believe this was an inside job due to several unusual actions. The investigator took pictures, got finger prints off many areas. Waiting for results.. I clearly intend to have charges brought since item value was well over $2K, and extensive damages to my SUV.

richard carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corneice Timmoms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey Davis  |  First Impressions 
Rating:
2.0

My camp trailer was stolen from your storage facility.

John Abbott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Damon  |  Overall Experience 
Rating:
5.0

This location is fantastic, and their employees are always courteous and helpful. I had to move TWICE in 8 MONTHS and this is my go to place.

Kelli Carlson  |  Overall Experience 
Rating:
2.0

The rv parking was average, ok. It’s a parking space. The manner of my departure was not good. Uhaul should have handled the migration out of Rv parking differently and with respect—which I was not afforded. Perhaps I am an exception and not the rule. But to be alerted by email the first week of the month (coincidentally when out of town using my rv) that the space I paid for that month was no longer my space and would not be available upon my return is rather slimy. Should have been alerted PRIOR to change so I could make an informed purchasing decision/see about alternatives. The same day of the email sent, I called and was kept on hold for just shy of 20 minutes, then agent returned on line and informed me that the email author was busy with another customer, sorry. I told the agent I would respond to the email, which I did, and infuriatingly the person never responded to my email. Clown show. I should be refunded the last month (my rv wasn’t there!) of my tenancy, period.

Gary Horst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keisha Trice  |  First Impressions 
Rating:
5.0

Thanks

Ward Miles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amber Neal  |  Overall Experience 
Rating:
5.0

Deb and Jason were always very helpful and accommodating for my needs. We had one outdoor accessible for over 7 years, then three others as we decided to sell our home and move to Tennessee. They assisted my Professional Moving Company to access all four units. I can't thank them enough for ther help and support all these years! C & B Fishbourne

CYNTHIA FISHBOURNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Chavez  |  Online Move In 
Rating:
4.0

Price keep raising causing me to find a different storage co

Larry Bronson  |  Overall Experience 
Rating:
5.0

Very Satisfied

Kathy Epps  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy Pacini-harvey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yavonne Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Banuelos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro Corral  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh Koziura  |  Overall Experience 
Rating:
5.0

Always a pleasurable experience.

Dennis Witty  |  Overall Experience 
Rating:
5.0

Friendly, easy to work with. Clean facilities with no rat or insect problems. I was there for about a year in the outside storage. Also, the rent was only raised about $10 after a year. I had another storage at a competitors place raising the rent every 3 months by over $50 at a time.

adolfo gomez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Woltman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN CONGILARO  |  First Impressions 
Rating:
5.0

Kept our household items in storage for about 5 weeks. No issues. Each unit has security. Recommend!

Todd Geatches  |  Overall Experience 
Rating:
5.0

The staff went above and beyond last night (07/24/23) to help us move so close to close of business.

Josh Koziura  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Miller  |  First Impressions 
Rating:
5.0

10 star rating.

Dennis Witty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Davis  |  Overall Experience 
Rating:
5.0

Thank you so much

Unitus Michael Ford  |  First Impressions 
Rating:
5.0

Thanks

Ward Miles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Freimann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio Simpson  |  Overall Experience 
Rating:
4.0

Very nice friendly and helpful staff. Debbie Carmichael is very nice and accommodating!

Renae Morrow  |  Overall Experience 
Rating:
5.0

Dottie and Henderson U-Haul was very helpful she needs to get five stars

Gary Marquardt  |  Overall Experience 
Rating:
5.0

Extremely helpful employees

Dennis Freimann  |  First Impressions 
Rating:
5.0

Now that I no longer have this seventy five dollar monthly charge, I will be able to start paying all of my other bills down. Thank you

Linda Lane  |  Overall Experience 
Rating:
4.0

The counter was very understaffed, there were 16 people in line and one rep on his second day until the manager (who was working hard) showed up. Please get this group some help!

Todd Geatches  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES GIBSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corneice Timmoms  |  First Impressions 
Rating:
5.0

I think you should pro rate early move out..

Cathy Longnecker  |  Overall Experience 
Rating:
5.0

I was very impressed with the service, friendliness of the staff and the clean and efficient facility and process!

LESLIE HETZER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Barnett  |  First Impressions 
Rating:
5.0

Great service!

Helen Price  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia Tomlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Longnecker  |  First Impressions 
Rating:
5.0

I only wish that the elevators were freight elevator sized , that the hallways were wider, and that the mattress carts where adjustable or could accommodate a thicker mattresses.

Eric Brown  |  First Impressions 
Rating:
4.0

Thank you

Loretta Shorts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Lizardi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Anderson  |  Overall Experience 
Rating:
5.0

This is such a great place to store all that you need. The staff was very helpful and friendly, the environment is friendly, lockers were very well secured, this is a very trust worthy place to store your stuff, and the monthly rate is very reasonable. I would very much recommend this place to anyone and if I needed to store anything I would very much go back to this place. Thank you to everyone!

Charmain Pfluger  |  Overall Experience 
Rating:
3.0

I didn't expect a $10 raise a year it finally got to expensive for me.

Sharon Larsen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie lehman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro Morales-Mejia vin #1FVABTAK41HH62371  |  First Impressions 
Rating:
5.0

I would highly recommend Black Moutain U-Haul storage facilities (989 S Boulder Hwy in Henderson) to anyone looking for a safe and secure place to store their belongings. I have been using this facility for the last 5 years and have never had any problems. The staff is always friendly and helpful, and the facilities are clean and well-maintained. I would definitely give them 5 stars.

Jamie Dennis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantelle Nash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william hare  |  First Impressions 
Rating:
5.0

U Haul Took Good Care of my ITEMS....Will recommend or may Use it Again. Thank you so Much....

Karen Gallock  |  Overall Experience 
Rating:
5.0

Staff is very helpful and professional

Michael Mckarson  |  First Impressions 
Rating:
1.0

Uhaul took evey opportunity to charge late fees it could. I was at that storage place for nearly 4 years. I will never use Uhaul again and every one I know I will tell not to use them. All of the late charges were from changes in payment due to fraud

David Woodward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanquisha McKie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Castillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Jackson  |  First Impressions 
Rating:
5.0

Friendly, courteous

Charmain Pfluger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER LEE BRIGGS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES VOGELPOHL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS BENGOECHEA  |  Overall Experience 
Rating:
5.0

Great staff, they made it extremely easy to get into a storage unit.

Christy Remillard-Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory Winn  |  Overall Experience 
Rating:
4.0

Staff was fantastic, prices were great! Only comment is that that card swipe for the gate was a little touchy so we had to plan our pickup time during a time the office was open so we weren’t locked in/out.

christopher Blair  |  Overall Experience 
Rating:
5.0

A place to leave your items and feel they are safe there.

JOE RAYGOZA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KENNETH COLEMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Pla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Kerr  |  Overall Experience 
Rating:
5.0

Many thanks to Heather and Jayden for their help. It was a perfect experience. Best Regards, Shuai

Shuai Wang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SeDrew Price  |  First Impressions 
Rating:
5.0

Amazing employees Clean facilities Carts available to assist in unloading Very helpful

cathy ball  |  First Impressions 
Rating:
5.0

Deb was friendly and knowledgeable. The staff is always friendly and understanding when people are tired.

Andrew Bivins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricialyn Placheta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Xenios  |  Overall Experience 
Rating:
5.0

Everyone was awesome.

Robert Battaglia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Imani Delille  |  Overall Experience 
Rating:
5.0

Luv BC u haul !!

Lydia Arrocena  |  Overall Experience 
Rating:
5.0

The technician even helped my husband confirm our trailer hitch was working properly for the trailer we rented in addition another storage unit. Thank you!

CYNTHIA FISHBOURNE  |  First Impressions 
Rating:
5.0

Tell me may concern, I wish you were able to keep the lights on At night for security purposes the shut off time is at 9 PM. Sometimes I get in the storage unit late to return my vehicle.

Vanessa Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilbur Williamson  |  Overall Experience 
Rating:
5.0

Great service

MICHAEL ROZOVICS  |  Overall Experience 
Rating:
3.0

1.) Communication was poor. My unit had water intrusion and I did not know about it until I discovered damage to the contents. I was given one month's rent free. 2.) I suspended my rental due to the ever increasing rental cost. It served it's purpose but I will never rent with you again.

Karl Gabel  |  Overall Experience 
Rating:
5.0

Great service and very helpful

William Jean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Lee  |  Overall Experience 
Rating:
5.0

A very large thank you to the lady who helped all the other staff members at the counter. She was wonderful.

NANCYL HALL  |  First Impressions 
Rating:
5.0

Friendly staff , awesome place, service also great.

lincoln miller  |  Overall Experience 
Rating:
4.0

I dont understand the 3 month wait to get 24 hour access. Not that i need it but i do at times, rarely need access early morning hours

DANIEL ALLEN FOLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Reaves  |  First Impressions 
Rating:
5.0

The staff was very friendly and accommodating. Deb went out of her way to be helpful.

Dana Peers  |  Overall Experience 
Rating:
5.0

Great facility. Building F flood lights are not in working order for about 3 months now.

Napoleon Corro  |  First Impressions 
Rating:
5.0

Hendersen Nv U Haul, is very friendly and provide excellent service. Thankyou, as moving and hauling is in it self stressfull.

Lydia Arrocena  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorthy Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mavis McAllister  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alan Detiberiius  |  First Impressions 
Rating:
4.0

I enjoyed using this facility for my storage needs. Over the years, the only problem I had was employees would park in front and block my outdoor storage unit. So I would have to stop and go into office and let them know, then wait until someone would come and move their car. Seemed to be the same lady most of the time. (Happened at least 5 or 6 times during my many years with Uhaul. I asked her aren't they provided employee parking. She did not respond). Other than that experience, my rental experience was good. I rented a couple of trucks also, my mom rented PODS and all of these experiences were okay. Thanks.

Sonya Banks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen Price  |  First Impressions 
Rating:
3.0

Needed covered parking Always got shocked under power line

PATRICK CAREY  |  Overall Experience 
Rating:
5.0

Had my storage unit for almost two years no issues, items were secure and safe. Easy payment methods. Staff very friendly and helpful.

Starla Cisson-Rudley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fhretscya Youmans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Trujillo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DARRELL GARVIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Nichols  |  Overall Experience 
Rating:
5.0

Un local muy bueno y recomendable

STJ Towing LLC(Julio Rodriguez) 1HTMPAFMX7H353678  |  First Impressions 
Rating:
4.0

I e mailed you back to say I was comming back before this whole thing started

SCOTT ALLEN KRIMM  |  Overall Experience 
Rating:
5.0

You have good people working for you

NARENDRA PARMAR  |  First Impressions 
Rating:
2.0

Our catalytic converter was stolen off our RV. Lots of junk vehicles. Deb is great. She bent over backwards to get us to a more secure spot. The people there are friendly and helpful.

ALLAN BRETZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Everett Bartlett  |  First Impressions 
Rating:
4.0

There was a little issue with the autopay not working on your end. I'd get a notification we were past due, that autopay had failed. I could manually pay using the card I had set up for autopay, but it would not work under autopay. When having to call the store, or to call the store back, the phone tag was horrendous. I seldom got through directly to the store, would get routed to a call center, and if I called back I'd go back to the call center, etc. Otherwise, the facility, staff, etc. was great.

Jeffrey Scheiwiller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATHAN MICHAEL SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA KOPP  |  Overall Experience 
Rating:
5.0

Good service Everybody was so friendly and helpful and professional I would recommend this facility to anybody thank you for the good service 🤙🏼

JOHN EPATI NOFOA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don STEVENS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Bunch  |  Overall Experience 
Rating:
4.0

Staff was on occasion unhelpful and unavailable mainly due to under staffing and a lack of knowledge/policy. Some individuals were sometime rude. But if I was patient and asked for a manager the problem was usually solved mostly to my satisfaction. Sometime earlier access hours would have been convenient but this was not a big issue. One thing that was an issue is when I rented this spot was it was implied coveres were being installed for sun and element protection but that never occurred. Overall a fairly positive experience at a reasonable price which is why I stayed for several year. I have moved and at the price of gas, this lot became too costly.

DUANE PUTNAM  |  Overall Experience 
Rating:
2.0

Phone system is bad, bad, bad. No one answers the phones/ You cannot get anything done ... you have to drive to U Haul each time.

NARENDRA PARMAR  |  Overall Experience 
Rating:
5.0

Heather and Jason was absolutely wonderful. I enjoyed the personable conversation/customer service. They both went above and beyond to get me moved in the same day. I am greatful for their kindness...

Darnita Phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin Johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina hulsey  |  Overall Experience 
Rating:
5.0

Cleanest storage unit in the history of the world 🌎. Friendly staff, all is good.

Dale Hemmert  |  First Impressions 
Rating:
5.0

Very good experience.

Michael Bunch  |  First Impressions 
Rating:
5.0

Excellent friendly customer service!

Darlene Liscio  |  First Impressions 
Rating:
5.0

Deborah made things very easy. She explained everything clearly and answered all my questions. Very professional. Thanks much, Bob

Bob Marron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariya Poling  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronda Percy  |  First Impressions 
Rating:
5.0

Staff was very friendly, helpful and professional. Overall I had a great experience!

RABECA GRETTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elmer Veatch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob Correll  |  Overall Experience 
Rating:
5.0

Friendly service at check in.

Steve Backer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Arceneaux  |  First Impressions 
Rating:
5.0

My experience here the staff went above and beyond to help me out and saying I appreciate it does not do it justice. I am beyond grateful for the way that the staff truly cares about the customers who may need storage or a truck. Saying that my experience was excellent is not saying enough thank you 1 million times

Lolita Culberson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bree-oona hull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob Correll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BERTA SNOWBARGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Jackson  |  Overall Experience 
Rating:
5.0

With me living in California and the storage unit being in Henderson Nevada after my mom passed away I put everything in storage here it’s taking a long time for me to come to grips with getting things out. This particular U-Haul location has always been friendly, amazing customer service and good employees. I would highly recommend this particular UHAUL Facility if you need one in the Henderson/Las Vegas area.

TAMMY FLAVIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca katona  |  Overall Experience 
Rating:
5.0

Great sevice,, was clean & neat. No rodents. Staff was always very helpful,friendly,courtesy,

Vivian Arias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Davis  |  Overall Experience 
Rating:
4.0

I would have liked to have had expanded hours of access so I could work into the evening.

Darren Hinze  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max Anderson  |  Overall Experience 
Rating:
5.0

Thanks you saved me and my stuff well done

David Furniss  |  Overall Experience 
Rating:
5.0

Everything went well the truck checked out OK the dolly the tow hitch for the car and the storage for the car very satisfactory thank you very much.

Marvin Hooker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Neff  |  First Impressions 
Rating:
1.0

The billing thru this company is utterly dreadful. Every time i deal w uhual my bank account ends up being overdrawn due to being charged 7-8times for the same service. This time they had almost $700 tied up and now my account is still overdrawn due to the last move. Then when you call to speak to customer service they basically tell you to go f yourself. Next time i have to move i will just lite a match because if i have to deal w uhual i may as well lite my belongings on fire

Daphne BENEDICT  |  Overall Experience 
Rating:
5.0

Jadeon was very friendly, courteous & professional.

Mike Moore  |  First Impressions 
Rating:
5.0

No carts. Woman was in there daily took every cart. She never left but was there every hr. Other woman blocked machine to ck in and out snd refused to move car. Others parked blocking doors and nowhere to be found. So could not go into csbinet, check in or use it. Clean very nice but blocking doors blocking other ppls csbinets taking up whole aisles w junk out in them made it so could not get in or out.

SHEREEN WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Dominguez  |  First Impressions 
Rating:
4.0

All in all the storage was convenient and close to home. Toward my move out date however it became difficult to get a hold of someone via phone during open hours. The cost of the unit is what ultimately led to my decision to move my items out. But it’s a great location!

Andrea Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES HAHN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARVIN CARTWRIGHT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Audrey Darlene Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Everett  |  First Impressions 
Rating:
5.0

Great experience renting from U-Haul. Jennifer is a total sweetheart.very professional she made my moving in experience quick and easy..I highly recommend U-Haul to anyone looking to rent a storage unit..

Deanne Lameka  |  First Impressions 
Rating:
4.0

Very satisfied with my uhual experience and staff.

JAMES ALAN BRASIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVERETT THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fhretscya Youmans  |  First Impressions 
Rating:
5.0

Deborah was really nice and helpful

Joshua Martinez  |  First Impressions 
Rating:
4.0

I don't remember lights inside the unit. Our only use was during the day.

Martin Lawler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLEY SCHMITT  |  Overall Experience 
Rating:
5.0

Awesome Staff!

Max Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgia Sexton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi Roste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT DAVY  |  Overall Experience 
Rating:
5.0

I had a storage unit here for 3 1/2 years. The staff was always very helpful and courteous. I would definitely recommend this location for your storage needs.

Charles Christianson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi Roste  |  First Impressions 
Rating:
5.0

My unit was outside, that’s the only reason I answered no to the well lit & secured question. I never felt my unit was compromised considering it’s outside location.

ASHLEY VALDIVIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Sharp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kylee Taylor  |  Overall Experience 
Rating:
5.0

Thank you for an easy transition in a terrible time in my life. Helpful for any thing I needed. Thank You everyone had a great personality. Extremely helpful .

Kathleen Brain  |  Overall Experience 
Rating:
5.0

Great

DANIEL VIDAL CRUZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan Lunde  |  Overall Experience 
Rating:
4.0

Good job!

anthony utley  |  First Impressions 
Rating:
5.0

I did not catch her name but the young woman at the front desk that got us set up was very friendly amd helpful! So many in the customer service field seem to be bothered with questions, she was just the opposite she was so helpful! Thank you so much, sorry we did not catch your name!

PAUL BUCHHEIT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan Maloney  |  Overall Experience 
Rating:
5.0

Management is awesome.

MICHAEL LYONS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Pearson  |  Overall Experience 
Rating:
1.0

The lady lied to me and threw two days of scheduling of track, waisted my time and my money! Would write more but out of time as it is now thanks to her!

April Lemons  |  First Impressions 
Rating:
4.0

Deb helped me setup unloading small portable into 10x10 storage unit. All went smooth

Melinda Oxner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keith Shinn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max Mattox  |  Overall Experience 
Rating:
5.0

Staff very helpful and professional!

Stephen Newberry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria Rajao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jolene Aguilar  |  Overall Experience 
Rating:
5.0

My only complaint was not having access to my unit after 7pm or on Sundays.

Kurt Alexander  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Xenios  |  First Impressions 
Rating:
4.0

Yesterday when I went in the computer systems were down causing an unusual delay.

Martin Lawler  |  First Impressions 
Rating:
5.0

This storage unit and Uhaul service was the best I've ever used

Tonya Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WARREN DICKS  |  First Impressions 
Rating:
5.0

Thanks for all your help in my storage

David Furniss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnny Pruitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUI YBARRA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fhretscya Youmans  |  Overall Experience 
Rating:
5.0

Deb was professional and helpful getting my storage space. Employees I interacted with were all helpful and pleasant. Great place. Very happy to do business there.

ALLAN BRETZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Hampton  |  First Impressions 
Rating:
5.0

2nd time I used this facility, always great service. Emily is very friendly and helpful. How could anyone complain about the service.

Christopher Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITCHELL GALERKIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

margaret nelson  |  First Impressions 
Rating:
5.0

Thank you for all your assistance

Gwendolyn Ladell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBYNE ANN DESANTIS  |  Overall Experience 
Rating:
1.0

I had 3 units at your facility for over 3 years. Everything was going ok until my wife contacted your office well in advance that we were moving our household goods. She was informed that our trucks could not park next to our units to load and you had two UHAUL trucks parked across the driveway. They were parked in a fire zone. We have photos we plan to share with Henderson Fire. Mike and one office person were incredibly rude to my wife . We will certainly spread the word about your lousy customer service.

Bob Carl  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RYAN DUFF  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help my move out easy. I want to express my sincere thanks! If I ever need any moving trucks or storage I will us this U-Haul office. I will gladly recommend them to my friends too!

Lorna Cavin  |  Overall Experience 
Rating:
4.0

I cannot put my phone number on it and I have no idea if the automatic payment is on it I put my phone number in, put the code, and it says "error"

SHEREEN WALKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Chandler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Rajao  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Jean Colasanti  |  Overall Experience 
Rating:
5.0

I Definitely Appreciate The Professionalism And Courtesy I Was Shown Thoughout My Stay There ... Thank You So Much ...

wesley harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Chandler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linnea Clayton  |  Online Move In 
Rating:
5.0

I stored my RV for a long period of time at this location and was always satisfied knowing it was secure and didn't have to worry about it. I will definitely used this storage area again if I need them. Very professional.

JOSE RAYGOZA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Starla Cisson-Rudley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly ferreira  |  Overall Experience 
Rating:
1.0

Broken into twice Needs better fencing not happy.

Philip May  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hal Leppala  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lana Brrustad  |  First Impressions 
Rating:
5.0

Uhaul has always given a great experience. The staff at this location are exceptionally helpful, and very knowledgeable about their products and services. The only reason I moved out was due to distance from my home, but I was very thankful for the service to be available, and have recommended this location to at least 2 others also. Thank you

deano burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Rambo  |  Online Move In 
Rating:
5.0

Exceeded my expectations. Staff was friendly, helpful and simply got the job done like they probably do dozens of times a day. Thanks for a job well done.

Christopher Torres  |  First Impressions 
Rating:
2.0

The policy of only one card per unit is inconvenient for the customer. This is the only facility, i rented from others, that has this policy. Two cards is more reasonable due to the nature of needing access to the rented unit by myself and other individuals in my family at different times.

Jack Cline  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA & ANDREA RANALDI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS ALLEN FORRER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jay Boslaugh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Perez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Carver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Darrough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Pratt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SYNTHIA R ARMSTRONG  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan Dupre  |  Overall Experience 
Rating:
5.0

Everything was great and I thought the unit and the service were wonderful! I would highly recommend this U-haul Storage Facility and will use them again in the future if the need arises.

MONICA DEVILBISS  |  Overall Experience 
Rating:
5.0

If I ever need to get a storage unit in the future, this is where it will be. Thank you for your excellent customer service.

Sheryald Curbey  |  Overall Experience 
Rating:
5.0

I have rarely in my life had a company treat me as well as this Uhaul company has they were courteous beyond fair and understanding they treated me like family this company gets a standing ovation. Special thanks to the staff and thank you Uhaul.

Ashundrea Reynolds  |  Overall Experience 
Rating:
5.0

The girl waiting on me was very helpful & explained everything fully. She took me to my unit & explained how to use the card to get into building & answered all my questions.

Karen Fox  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK DOTY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sara Murray  |  Overall Experience 
Rating:
4.0

Unit was great, staff friendly, my only real complaint is the inability to prorate the unit. My new home had some delays and pushed me a couple days past the month. So I paid over $400 dollars to rent a unit for like 35 days. While checking out I hear another customer who is checking out who came in on a free first month promo that is checking out on day 28 or so. She paid $0. I understand I didn’t have a promo etc... but the fact that I not only rented the unit, I also rented a truck, bought hundreds of dollars in boxes and tape and other supplies from you. I feel not prorating the unit turned a great experience into a bit of a rip off. I’m sure this comment is a waste of my time, but it is what it is I guess.

Reese Candelaria  |  Overall Experience 
Rating:
5.0

This is the best UHaul facility that I have ever used. I love the security. Staff was very friendly and could get the job done no problem! I will rent here again if I need storage.

Kim Jones  |  Overall Experience 
Rating:
5.0

Hassle free transaction to store our travel trailer.

Jeffrey Scheiwiller  |  First Impressions 
Rating:
5.0

Thank 4 the help

John Johnson  |  Overall Experience 
Rating:
4.0

My first time renting a storage space.

james hughes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Melon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandy lee  |  First Impressions 
Rating:
5.0

The staff was phenomenal. I couldn’t be more pleased with the service thank you..

SAM DARREL JARAMILLO  |  Overall Experience 
Rating:
5.0

Very clean facility.

BRENT KIRCHER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jackie Crawford  |  Overall Experience 
Rating:
5.0

Thank you for your help and being generous and helpful your staff and management team has been very grateful thank you again

BOBBY DELACRUZ  |  First Impressions 
Rating:
5.0

Awesome service, professionals peoples. Deb she’s my preferred. Raynald Ostiguy

Raynald Ostiguy  |  Overall Experience 
Rating:
2.0

Courtesy of staff. Tattooed, smart alecks.

james hughes  |  First Impressions 
Rating:
4.0

So far so good.

Wattanie Eide  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Letha Davies  |  Overall Experience 
Rating:
5.0

MIke, Emily, Marisol and the Entire are AWESOME. Every visit every time.

Chevette Hastings  |  Overall Experience 
Rating:
5.0

Manager (Mike) went above and beyond to assist me.

Laura Evans  |  Overall Experience 
Rating:
5.0

Manager Mike runs a great establishment and goes above a beyond to satisfy his customers Thank you, Mike

Neal Mcsorley  |  Overall Experience 
Rating:
5.0

Staff has always been friendly and helpful over the years

TOM MILLSAP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandria White  |  First Impressions 
Rating:
5.0

Excellent : you’re doing good, thanks ..

John Cordova  |  Overall Experience 
Rating:
2.0

We stored our camper at the facility. Absolutely filthy. Looks like a junkyard.

Mark Burgett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy wall  |  Overall Experience 
Rating:
1.0

They need help all around there not happy with them at all!!!

Peter Luna  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom Cain  |  Overall Experience 
Rating:
1.0

They lose payments they as a whole have the worst customer service down to the Regional Manager. Never again will I use Uhaul services

Sharifa Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JONATHAN FULKS  |  Overall Experience 
Rating:
2.0

Manager does less then the minimum.

Ronald Gonzales  |  Overall Experience 
Rating:
5.0

They were needing trucks back for the next customers. Huge summer demand. We turned the truck in three days early and the attendant wanted to charge us for a late turn in. We reminded him that we were 3 days. No apology came from him.

MICHAEL LYONS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina hulsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamna krull  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lissette Botello  |  Overall Experience 
Rating:
5.0

Staff were ALWAYS awesome. I appreciate the kindness they showed me when I needed anything. Thanks again, Michele Campos

Michele Campos  |  Overall Experience 
Rating:
5.0

I found the people here very friendly and helpful. Especially the folks like Alexander who helped us secure the trailer hitch and get us safely on the road.

FRANK MACALUSO  |  Overall Experience 
Rating:
3.0

I'm sure you have heard this many times but making a customer pay an entire month when only using for a few days at the beginning of the month without offering a pro-rate or refund on unused time is plain and simple extortion and a good way to ensure customers will not use you again in the future.

Kelly Sanford  |  Overall Experience 
Rating:
5.0

As usual, it was perfect.

Jacob Reuter  |  First Impressions 
Rating:
5.0

Everyone was nice and helpful. The facility looked clean and we'll maintained.

MONICA DEVILBISS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Damon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Armentrout  |  Overall Experience 
Rating:
2.0

Way to high priced for a closet.

Jeff nye  |  Overall Experience 
Rating:
3.0

Trailer broken into. When brought up to staff they were aware of multiple break ins. It’s a normal occurrence here and no foreseeable prevention plan in place. Several storage areas appear to be lived in. Sketch.

Andrew Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Weeks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis Cuiffi  |  Overall Experience 
Rating:
5.0

There is a lot of junk stored at this facility. It could use a good clean up!

tina hulsey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jamna krull  |  First Impressions 
Rating:
5.0

The staff expedited everything I needed in a very professional way..Thanks so very much..S. Henderson

Sandra Henderson  |  First Impressions 
Rating:
4.0

I noticed a short brick wall separating the lot from the backyard of a house. Wish the wall was taller and more lighting

Aaron Bustillos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Hamilton  |  First Impressions 
Rating:
2.0

I have been storing my travel trailer with Uhaul for several months at this location. My wife told me numerous times we should not have it there it is not safe. The appearance of outside storage is that of a salvage yard. There are a few select nice units, other than that there are cars that are stripped, broken windows etc. I assured her that with the security of the place with cameras and other methods the trailer is going to be safe. This past Wednesday (5-13-20) we found all my wife's worries to come true. We went to pick up our trailer and found it had been broken into. Upon noticing I went directly to the office to alert them, and I was told by the staff that "not to make things better, but other storage companies in the area had a recent problem with this as well". Further once police arrive and we enter the trailer, we find it was not only broken into, but someone was living in it and had been for months!!! Shame on you uhaul!! You should at minimum have someone walking the storage lot at a minimum of once a month if not once a week. This is totally unacceptable business practice for people that are thinking they are "securing" their property in your storage lot. Once police left, I had the wonderful task of clearing out the trailer. I had two garbage bags full of this persons trash. I went to the front office and asked about throwing these away in a dumpster on site. The old man in the hitch shop said we cannot allow customers to throw trash in our dumpster. I explained to him the situation and he laughed in response. This type of response is completely unprofessional and makes me think this must happen everyday if he is just laughing it off. I would and never will recommend this place to anyone. Uhaul you did not handle this properly as a company and should be ashamed of your business practices.

Michael Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Estrada  |  First Impressions 
Rating:
2.0

Some of the staff are friendly, others are quite off-putting. It is constantly chaotic in the sales area. I am very unhappy with the security of the RV storage area. My RV, and several others, were broken into and damaged. Little was done, I have asked several times if they found anything on the video and have gotten no response. They also are continuously raising their rates. I would rather stick my RV on the road where I know I will be able to keep an eye on it.

DEAN SNAVELY  |  Overall Experience 
Rating:
5.0

Very reasonably priced for the area.

kathi langill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Whipkey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcel lacharite  |  First Impressions 
Rating:
3.0

Even though they were nice. They charged me for extra days. Charged me for lock because they said they only allow theirs in the unit. Even though I had my own. The alarm kept going off while i was loading into the unit. And was about to get charged for having 24 hour access to my things for almost pushing the closing the time back. I will be out of this unit asap.

Christopher Smith  |  First Impressions 
Rating:
1.0

Manger is not friendly and is know to lie about claims from customers. I was told he and some of the employees have given out access codes to get in and out and I think that is why my trailer was stolen. I was told He will not let the police see the video of the night my trailer was stolen and tells them it’s up to corporate. I was a customer since 2013 and never missed my payments. When I needed to move out of one of my spots the manager and a employee failed to inform me I will not get my payment back for the storage since I was in the spot for three days past when I paid for the month. Both the manager and employee put someone in my spot on the same day I pulled my boat out on the third day after I made my payment for the month. There are other issues I had with the manager with my credit card being charged for my storage when I had auto pay in my account. When he took over as manager things in the storage yard have been a mess. He allows junk collectors to store in storage spots intended for boats, campers and vehicles. Again I will never rent anything associated with U-Haul and my fellow Veterans in the Veterans Organization will be sent a memo on how U-Haul treats Veterans.

ENRIQUE ORTIZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Fye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen Lepper  |  Overall Experience 
Rating:
5.0

It worked out great for short term storage during are move.

Charles Zak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Crompton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Kelsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Zak  |  First Impressions 
Rating:
5.0

Thank you for helping me decide what was the beat fit for my situation. Can imagine there are other people like me that have a crisis and are able to have relief that you people are able to help and understand.

Terry Ray  |  Overall Experience 
Rating:
5.0

facility and staff met all possibilities.

Terry Miles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corinna Schaefer  |  Overall Experience 
Rating:
5.0

I did not want to leave but my job is no longer paying for storage for my samples as a rep. Thank you for everything, it was an awesome experience while I was able to rent space!!

leah hanson  |  Overall Experience 
Rating:
3.0

I think the storage fees are fair. Employees were nice, but I was given an open slot and then after parking my big vehicle in a tight spot I was told I had to go move it to another one.

Timothy Dowler  |  First Impressions 
Rating:
1.0

The vehicle I had stored was broken in to and I had a couple of items stolen.

Sally Morales  |  Overall Experience 
Rating:
5.0

Great service from the 2 gentlemen that helped me.

Courtney Umsteadt  |  First Impressions 
Rating:
5.0

I was under an immense time crunch, had a moving crew waiting outside at $300 an hour. Your rep Allison got us completely signed up with a unit and a lock in 10 minutes. Amazing service!

Art Perry  |  First Impressions 
Rating:
5.0

Always helpful and patient

Shawn Martin Youmans  |  Overall Experience 
Rating:
5.0

Easy & Professional!

Johnny Daswood  |  First Impressions 
Rating:
5.0

Excellent customer service from all staff members.. Interaction was Pleasant even at the end of the day..

sabrina Bell  |  First Impressions 
Rating:
2.0

The reservation I had to talk to three different phone agents and none of them could confirm the reservation when I drove over to the office the agent behind the counter was excellent

kathi langill  |  First Impressions 
Rating:
4.0

Very hard to slide lock. I had to use a tool to open it. Otherwise VERY nice place.

Carol Huber  |  Overall Experience 
Rating:
4.0

No rent proration.

William Spelts  |  Overall Experience 
Rating:
4.0

My only concern was that you are not warned when your online payment option is about to expire. As a senior we sometimes forget to update new payment cards. As a result we are charged a late fee .

Tom and Mary Wakefield  |  Overall Experience 
Rating:
1.0

Multiple contacts to location to discuss the overage in mileage that was recorded at pick up. Multiple contacts to extend that was not recorded by local office. Unable to receive invoice

Chrissy Jermyn RECOVERY  |  First Impressions 
Rating:
5.0

Everyone there are so friendly and helpful

walter BLAKE  |  First Impressions 
Rating:
4.0

The staff members were kind & helpful during my stay. Thank you for your support! 🙏🏽❤️❤️❤️🙏🏽

Byron Jordan  |  Overall Experience 
Rating:
5.0

Professional employees at this location thank you guys

ELMER JOHNSON  |  Overall Experience 
Rating:
5.0

Fast Friendly and clean

Lori Mouton  |  First Impressions 
Rating:
1.0

They give me the wors truck knowin that I was doing a big move from Las Vegas to Washington D.C. me and my family almost got in the ancident cause the truck that they give me have the tired in bad

Lazaro Masso  |  Overall Experience 
Rating:
5.0

The only Suggestion is an employee parking lot on several occasions my unit was blocked and had to have cars moved

Teri Decastro  |  Overall Experience 
Rating:
5.0

Great Service!

James Reinholdt  |  First Impressions 
Rating:
5.0

Very well kept up and clean facility!!

Thom Fitzpatrick  |  Overall Experience 
Rating:
3.0

Only problem I had was using the card key and putting in my code it never work

wanda mathews  |  Overall Experience 
Rating:
5.0

Nice place to store your stuff, Clean , just the price was little bit High for me.

Abbas Rostami  |  Overall Experience 
Rating:
5.0

Great job by everyone who helped me. A+ excellent servuce

PETER PORRELLO  |  First Impressions 
Rating:
5.0

I have always enjoyed your storage facility. Very convenient.

Tommy Uribe  |  Overall Experience 
Rating:
1.0

The Ubox storage warehouse does not have any lighting or security locked door upon entry and does not remain enclosed. Anyone or any insect, animal, etc can get inside the Ubox and the warehouse.

amanda johnston  |  Overall Experience 
Rating:
5.0

All staff very pleasant, helpful, knowledgeable, great service even when assisting many customers, handled rude customers gracefully and professionally.

elizabeth mcelroy  |  First Impressions 
Rating:
5.0

Great service and my stuff was kind of clean versus other places. I moved out on June 30th but due to an emergency I forget to come by the office.

Beverly Bartley  |  Overall Experience 
Rating:
5.0

Great experience

BRENDA DAVIS  |  Overall Experience 
Rating:
5.0

Everyone and everything was superb. From ALL of the employees to the WHOLE environment I was always treated with courtesy and professionalism.

John Kileen  |  Overall Experience 
Rating:
5.0

I felt very safe and secure with my storage unit I would do it again if I had to. The staff was always very nice and helpful .

Mickey Harshman  |  Overall Experience 
Rating:
5.0

Camrone was very nice and helped me with finding a unit close to the door. He was patient with me trying to find the information he required (names, address') Thank you for your help.

Corinna Schaefer  |  First Impressions 
Rating:
5.0

Everyone was very helpful.

Larry Silverman  |  First Impressions 
Rating:
5.0

This rental experience has been fairly quick and painless. This facility and the people have been very helpful.

Michael Moore  |  First Impressions 
Rating:
5.0

All went as expected and very happy with the staff.

Jim Mruk  |  Overall Experience 
Rating:
5.0

Had a Box Delivered and Picked up. Never went to the Facility. The experience was great. I'd use them again in the future.

STEVEN NESSEN  |  Overall Experience 
Rating:
1.0

Was the worst time of my lifetime

Frank Gambino  |  Overall Experience 
Rating:
5.0

It was great

Steven Patten  |  Overall Experience 
Rating:
4.0

I liked everything about this storage facility except for the initial price quote not including 24-hr access.

LARA SHAFFER  |  Overall Experience 
Rating:
5.0

Very clean and secure

Christina Ruvolo  |  Overall Experience 
Rating:
5.0

Excellent

maralyn reid  |  Overall Experience 
Rating:
5.0

Excellent facility for the time I needed it.

Anthony Fleming  |  Overall Experience 
Rating:
4.0

Friendly and helpful staff. Great service.

Landin Devillanueva  |  Overall Experience 
Rating:
1.0

Worst service ever. I’m sure they owe me money for the time it took to correct their mistakes but I’m just satisfied I’m done with them

jamell johnson  |  Overall Experience 
Rating:
5.0

Great storage facility. Very clean, convenient, and well-lit. Thank you!

vivian scott  |  Overall Experience 
Rating:
5.0

Everything went just great

Lynell Hamilton  |  First Impressions 
Rating:
2.0

They don't answer their phone, which is how they said to contact them, and it made it hard to communicate. And my empty POD sat in my driveway for two additional days while we waited for pickup.

Claire Brunhild  |  Overall Experience 
Rating:
5.0

The delivery personnel was very friendly and helpful.

Edgar Howell  |  Overall Experience 
Rating:
5.0

One stop shopping. Trucks, equipment and storage. The team there was very polite and helpful.

John & Josie Botts  |  Overall Experience 
Rating:
5.0

No comments

Michael Gilmore  |  Overall Experience 
Rating:
5.0

The staff was very polite.

Michael Gilmore  |  Overall Experience 
Rating:
5.0

The drivers are very professional and friendly. The service was very economical, efficient and on time. I will use Uhaul for any future moves

James Rogers  |  Overall Experience 
Rating:
5.0

I like to thank the staff, everything went smooth got all my questions answered in a timely manner.

celia moreno  |  First Impressions 
Rating:
4.0

All of my questions were answered with much knowledge and kindness. The process was quick and painless. Customer service representative was patient and helpful.

Sheryald Curbey  |  First Impressions 
Rating:
5.0

I received prompt and excellent service. Also the unit was very clean.

Russell Armentrout  |  First Impressions 
Rating:
5.0

Box was not picked up for 5 days - but it wasn't a problem.

Kurt Engelhardt  |  Overall Experience 
Rating:
4.0

Great people. Just had a hard time with trying to reach an employee by phone.

Leon Enz  |  Overall Experience 
Rating:
4.0

it was good.

Dennis Mark Whalen  |  Overall Experience 
Rating:
5.0

A1 staff and facilities

Steve Schmittroth  |  Overall Experience 
Rating:
5.0

Very nice facility clean and well equipped. Employees where very nice well mannered and knowledgeable of their jobs. Overall great experience.

DONALD Dean  |  First Impressions 
Rating:
5.0

Great service!

freddy calderon  |  Overall Experience 
Rating:
5.0

Great experience

Crystal Cuellar  |  Overall Experience 
Rating:
5.0

Excellent service and support. Thanks for helping us with a smooth move to Vegas. Cheers!

bill koskovich  |  First Impressions 
Rating:
5.0

Customer service agents are great.

TERRY WOODROW  |  Overall Experience 
Rating:
5.0

warriors survey questions basically answer to everything that need to be said as a comment but I'll just have to overextend how proud I am that they're friendly people

Kratina Freeman  |  Overall Experience 
Rating:
4.0

Very clean and convenient. The staff was great. The only down side was the price, very expensive for the limited space offered.

Naomi & Dennis Moon & Zohovetez  |  Overall Experience 
Rating:
4.0

Communication was a big part for me. First time using the service of a U-Box. It was Great! They always kept me posted with when the U-Box from the drivers and via the web page. *****

Salvador Azzaro  |  Overall Experience 
Rating:
5.0

Great

willie jackson  |  Reservation 
Rating:
5.0

We received excellent service. Employees were friendly and courteous.

Ronald Melton  |  Reservation 
Rating:
5.0

Facility well above par!

Weylin Felicilda  |  Overall Experience 
Rating:
5.0

Everyone was helpfull especially Mike Silva. The unit was clean and the layout organized. Best storage unit I have ever used.

Sharon Katner  |  Overall Experience 
Rating:
5.0

Enjoyed staff interaction - everything from buying boxes to renting a storage unit to renting a truck - always friendly & helpful.

Elizabeth Lane  |  Overall Experience 
Rating:
3.0

We reserved a drive-up unit for our move-in date and not only was it given away to someone else, it was the last remaining drive-up unit within a reasonable radius from our home. Not pleased.

LARA SHAFFER  |  Reservation 
Rating:
5.0

the best experience

Casara Schaul  |  Overall Experience 
Rating:
5.0

the best moving experience

Casara Schaul  |  Reservation 
Rating:
5.0

Excellent service and very convenient.

Patty Reinhart  |  Overall Experience 
Rating:
5.0

Smooth ride, able to load and unload easily.

STEVE MARRUJO  |  Reservation 
Rating:
5.0

Excellent services & secure location. Personnel staff are professional & knowledgeable in all moving or storage matters.

HARRY SHERMAN  |  Overall Experience 
Rating:
5.0

One of the best run facilities I've rented from Clean efficient well run.

Robert Baker  |  Overall Experience 
Rating:
5.0

They were great all around from the front desk staff to the people who you return the truck to.

maxine marlow  |  Reservation 
Rating:
5.0

Nice large facility. Clean and well kept. Friendly staff.

Richard Contratto  |  Overall Experience 
Rating:
1.0

I sent in a letter. I moved out because of bad treatment by the Manager.

DAVID BRODERSEN  |  Overall Experience 
Rating:
5.0

Trevor was great as always. He was very professional and quick with everything.

Warren Schlesinger  |  Overall Experience 
Rating:
5.0

Friendly people and great service!

Debra Muoio  |  Overall Experience 
Rating:
5.0

Friendly people and great service!

Debra Muoio  |  Overall Experience 
Rating:
5.0

Great people and great service!!

Debra Muoio  |  Overall Experience 
Rating:
5.0

Nice people and great service!

Debra Muoio  |  Overall Experience 
Rating:
5.0

From office responses to delivery and pick up of containers, they were respectful and on time!

Debra Muoio  |  Overall Experience 
Rating:
5.0

The U Box personnel were professionals and efficient. I have aleady recommended the service to friend that is moving.

Darrell Mason  |  Overall Experience 
Rating:
1.0

Your truck caught fire and we lost everything

tamara blackwell  |  Overall Experience 
Rating:
5.0

No problem at all

Carol Goetz  |  Overall Experience 
Rating:
4.0

U Haul storage was a great place to store our Motor Home - clean plenty of space - secure - price was right. thank you

Patty Crawford  |  Overall Experience 
Rating:
5.0

Very professional Thanks.

Roman Andre Walker  |  Reservation 
Rating:
5.0

Very nice would recommend

Nicole Alexandra Fountain  |  Overall Experience 
Rating:
1.0

This facility messed up my UBox order so badly that I had to get corporate involved to fix it. I still don't think they understand how what they did was borderline criminal. Stay away!

Ronald Corbin  |  Overall Experience 
Rating:
3.0

UBox was late, there 3.5 days before I was notified, even though I called every day and was told it wasn't there. Too busy to pick up empty box on time. But credits were given for the late days.

Michelle Byrne  |  Overall Experience 
Rating:
1.0

I would not recommend this facility to anyone. Staff and owner were awful. There was one employee (I think his name was Nathan ) that was a pleasure to work with.

Michelle Scafidi  |  Overall Experience 
Rating:
5.0

Been with this UHaul store 21 months to park the RV. They are so kind, helpful and professional--both on the phone and in person. They give rock solid advice about the equipment we need.

Clara Reed  |  Overall Experience 
Rating:
5.0

Veryhelpful & friendly.

Barbara Beeman  |  Overall Experience 
Rating:
5.0

Trevor provided great customer service

John and Sheri Long  |  Reservation 
Rating:
1.0

Very poor customer service. Called and left messages for 5 days straight with no return call. Poor communication or I should say no communication. Contacted corporate several times no help. Will never

Mike Tusken  |  Overall Experience 
Rating:
5.0

Had a minor issue with my credit card being expired that was handled promptly and everything else went silky smooth.

Justin Terry  |  Overall Experience 
Rating:
1.0

The customer service was awful! I will never use U-Haul again

Artis Simpson  |  Overall Experience 
Rating:
1.0

I have reached out numerous times through phone calls, left messages and no one has reached out. Its been 3 weeks now!!. Enter our phone numbers 702.445.0675 or 702.525.1991 to understand.

nia bishop  |  Overall Experience 
Rating:
5.0

Great staff, took care of all my moving and storage needs in a friendly and efficient manner.

ROBERT HYLTON  |  Overall Experience 
Rating:
5.0

We only left because we are now storing our trailer where we stay in Calif.. We're getting older and it's all getting too hard for us. Thank you U Haul.

Carol Mclendon  |  Overall Experience 
Rating:
5.0

No comment needed

KAT KEESEE  |  Reservation 
Rating:
2.0

Spk w/Andrew or Antonio he had no clue how to handle the call he keep clicking on the computer ignoring me. I finally had to spk loudly to get his attention&?Him if he was able to help me he said no

Gary & Sharon Durden  |  Overall Experience 
Rating:
5.0

Nice service

Humberto Lopez  |  Overall Experience 
Rating:
5.0

Everyone that I interacted with was friendly and helpful. They helped to reduce the stress around this part of my move. I would 100% recommend working with Uhaul to my friends and family.

Amanda Cronin  |  Overall Experience 
Rating:
5.0

I wish I could afford a storage locker permanently so I could continue working with these guys. I will definitely use them for all my future storage and moving needs.

Lynn Yee  |  Overall Experience 
Rating:
2.0

You can't get thru direct to this facility,they have their phones on forward,when the customer service at the 800number they could not get thru and had to email for Mike the mgr to call never did

Gary Durden  |  Overall Experience 
Rating:
5.0

Another great experience with the UHaul team at 989 S. Boulder Highway...thanks for all of your help in getting resettled in Henderson!

Brien Christoffersen  |  Overall Experience 
Rating:
2.0

Storage rates increased twice in a two year period, stating that they were doing a wonderful job. Wrong. i removed my trailer from that property for that reason. 16 days left on the month, no refund.

DAVID HAZLETT  |  Overall Experience 
Rating:
5.0

The staff was great in explaining everything and right there to inspect the units when I moved out.

louise wallace  |  Overall Experience 
Rating:
5.0

Keep up the good work,

David Hurley  |  Overall Experience 
Rating:
5.0

I have used this facility many times over the past years and have always had a good experience. The staff and manager have always been helpful and very professional - keep up the great work!

Kevin Dinkel  |  Overall Experience 
Rating:
5.0

okay or very good

Charles Mackson  |  Overall Experience 
Rating:
5.0

Very nice staff there. They were very helpful. I couldn’t lock my unit and someone came quickly and showed me how to shut it properly..I would use them again. Very clean and pleasant.

Joe McCarthy  |  Overall Experience 
No reviews have been submitted for this location.

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