Customer Reviews for U-Haul Moving & Storage of Binghamton

4,738 reviews

113 Chenango St   Binghamton, NY 13901
(Next to Little Venice, same block as Greyhound bus station)

(607) 723-7901

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(607) 723-7901

113 Chenango St
Binghamton, NY 13901
(Next to Little Venice, same block as Greyhound bus station)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The employees here were amazing and went above and beyond to help me and make everything a breeze for me.

ALEXISLECHE H 
Rating:
4.0

Customer did not leave a comment.

Craig C 
Rating:
5.0

No issues.

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

Rachel L 
Rating:
5.0

keep doing what you doing

Charles P 
Rating:
1.0

Customer did not leave a comment.

Shannon A  |  Overall Experience 
Rating:
5.0

Great customer service. Thank you!

Jazlin C 
Rating:
5.0

Great friendly service. I appreciate it.

JOSEPHS S 
Rating:
4.0

Staff appropriately, exit was not clearly obvious.

STEVEN H 
Rating:
4.0

No one answered when I called the store front twice.

Cory H 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
3.0

We had an employee explain the mileage and another employee came behind me and said we don't want no trouble, we will call the police. It was totally uncalled for.

Jack B 
Rating:
4.0

Customer did not leave a comment.

Michelle B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki P 
Rating:
5.0

Customer did not leave a comment.

Kevin O 
Rating:
3.0

Customer did not leave a comment.

James B 
Rating:
5.0

Really nothing everything was quick and easy and the employees are very nice and friendly

Jorge G 
Rating:
5.0

Customer did not leave a comment.

Akash T 
Rating:
5.0

This survey is forcing me to say personnel were or weren't helpful when I didn't use them.

Angela D 
Rating:
5.0

Customer did not leave a comment.

Aditya C 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Ann C 
Rating:
5.0

Customer did not leave a comment.

Russell F 
Rating:
4.0

Customer did not leave a comment.

Eric G 
Rating:
3.0

I called customer service about the transmission and a water leak on my rental haul truck. They said they would have the place where I rented it contact me. That was 24 hours ago. Still no contact. I rent alot of trucks from you. This may make me think about using a different company maybe penske or budget. All I want is to speak with the people I rented from not someone who doesn't even know where this store is. Poor business and customer service.

Michael s 
Rating:
5.0

Very helpful staff. Would definitely recommend.

Norma R 
Rating:
5.0

Customer did not leave a comment.

Mike T 
Rating:
5.0

Sales person was pleasant and experienced. Highly recommend your company. Fast and easy.

alison b 
Rating:
5.0

Customer did not leave a comment.

Allen P 
Rating:
5.0

excellent

Dave P 
Rating:
5.0

whenever I took a landscape picture from your app, it would cause weird things to happen. Like after I took a landscape pic of the side of the truck, something happened and then the checkin process was done somehow. I didn't even finish taking pictures. If my checkin info looks strange or is missing things, that's why.

lance w 
Rating:
5.0

Customer did not leave a comment.

nicole r  |  First Impressions 
Rating:
5.0

The folks at uhaul binghamton are first rate. Will rent there again.

Glenn M 
Rating:
3.0

You need to put lights inside the storage unit to be able to see.

Kristi s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter W 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
5.0

Customer did not leave a comment.

MARLON V 
Rating:
4.0

Customer did not leave a comment.

Theodore s 
Rating:
5.0

Customer did not leave a comment.

Lisa G 
Rating:
5.0

Jason and his Vrew at a Binghamton are the best ever and I’d recommend him everyday to anyone and I take the extra 5 min drive then go to that thief Of a general manager Justin from Jc .. the drive is worth the knowing that no one is stealing my property

Tieshea T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
5.0

Great service. Quick and easy return.

JoAnne P 
Rating:
1.0

Customer did not leave a comment.

avery J 
Rating:
4.0

Customer did not leave a comment.

Debra S 
Rating:
5.0

Nicest truck I’ve gotten yet. Phone connected but not music. Low mileage deffinatly saved on gas this time. Still would like a back up camera.

Joseph M 
Rating:
5.0

Great service as always

TIMOTHYL D 
Rating:
5.0

Location was very busy, but the workers did get me in and out in no time at all. Very friendly people. Good store…

John D 
Rating:
3.0

Customer did not leave a comment.

Sharon D 
Rating:
5.0

Customer did not leave a comment.

Valerie A 
Rating:
5.0

Thank you Eric for helping me keep my head on when I forgot to receive my balance after returning the truck and you called to make things right. Integrity matters!

Sher S 
Rating:
5.0

Customer did not leave a comment.

Grant P 
Rating:
1.0

Didn't arrive on time was a hour past what I was told and to top it all off I get charged for them towing the u haul truck when told on the phone they where coming out to give me a key so I could return it the I was charged up until Friday on the 12 saying that's when it was returned when it was picked up by uhaul roadside assistance people on Wednesday so not my responsibility to pay for the days they had it

Brittany B 
Rating:
4.0

Friendly request; Most of the trucks are old and need to be more new !

Hekmat J 
Rating:
5.0

Customer did not leave a comment.

JOSHE D 
Rating:
5.0

Just felt I shouldn't have been charged on 60 miles over when I left well over on gas,js

William Y 
Rating:
4.0

When one makes a reservation, you should tell them that they have to pick up the vehicle within one hour of that time - that we only have one hour or the vehicle is given away.

Karen S 
Rating:
5.0

Customer did not leave a comment.

shane l 
Rating:
5.0

Perhaps fill up the truck before renting out

Oliver B 
Rating:
4.0

Service is very good. Very friendly. Answered all my questions no problem. He was busy but didn't try to rush us out. Took the time to show He cared. Thumbs up twice.

jeffrey o 
Rating:
5.0

The only problem I had was when I reserved the truck through the app it didn’t add the insurance at pick-up. I never rent without insurance and I took a few minutes to get it added. The result was great.

PATRICKJ A 
Rating:
5.0

Friendly, efficient help both at pickup and drop-off. Great experience!

John B 
Rating:
5.0

Manager J is very helpful and gives 110% to all my needs, especially the day he had to install a tow to my truck. He was generous with his time getting my difficult rusty thing to work with Uhaul equipment, making safety his first priority. He is amazing.

LISA R 
Rating:
4.0

Customer did not leave a comment.

John P 
Rating:
5.0

i did find marker lights out and rear door opened hard

john m 
Rating:
4.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Smooth, welcoming staff. Very quick return experience.

David N 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

eva w 
Rating:
4.0

Customer did not leave a comment.

hudson O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe c 
Rating:
4.0

Very nice people. Explained everything completely to me.

jeffrey o 
Rating:
5.0

The man at count was very help full and new alot also got me the tight plug for my car

Pat N 
Rating:
5.0

Customer did not leave a comment.

Tasheane j 
Rating:
5.0

Customer did not leave a comment.

Kori C 
Rating:
5.0

Very prompt and helpful folks!

Michael D 
Rating:
3.0

Wasn't my ideal location but they didn't have my reservation when time came at the Vestal location.

Jean C 
Rating:
5.0

The staff was very helpful and polite and professional.

Lewis V  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Justine G 
Rating:
5.0

Customer did not leave a comment.

Courtney D 
Rating:
3.0

The pick up went great! 5 stars. The return process took much longer than I expected and the rep answered his personal cell phone multiple times while checking me in. 1 star.

Mark A 
Rating:
5.0

Customer did not leave a comment.

harris Q  |  First Impressions 
Rating:
1.0

I have attempted twice to inquire about the $50 reservation guarantee. No one has contacted me back.

Justin L 
Rating:
1.0

1. Storage rooms are broken into and valuable belongings stolen. 2. Higher rates unsecured rooms. 2. The manager does not return calls. 3. Drop-off locations for trucks have irresponsible personnel. 4. There is obviously no value to valued customers.

Felina M 
Rating:
5.0

Customer did not leave a comment.

Bambi m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIANELLA J  |  Overall Experience 
Rating:
3.0

The two employees made it easy and quick. Very helpful and friendly. Thank you!

david l 
Rating:
5.0

I went in on a busy Monday morning to pick up a trailer I had reserved on-line. There were 2 very busy people working who had me on the road in no time. On my return, I was met in the lot and, again, was back out in just a few minutes. Fast, friendly service. The trailer towed easily. Gas mileage suffered much less than I expected, even when loaded. I have used U-Haul before and I will use U-Haul again.

Keith H 
Rating:
5.0

My trucks check engine light was on and the tire maintenance error was on. Other than that all was good

kitty l 
Rating:
5.0

Customer did not leave a comment.

Deanna G 
Rating:
5.0

Within 10 minutes of arriving I was on my way with my trailer.

dennis d 
Rating:
5.0

I had a pleasant encounter with everyone at this Facility. Thank You..Paula Patrick

Paula P  |  Overall Experience 
Rating:
5.0

The Staff is Friendly and Very Knowledgeable.

Paula P  |  First Impressions 
Rating:
5.0

Eric was very helpful and did not hesitate to go the next level

Shahzaib K 
Rating:
5.0

Customer did not leave a comment.

Theresa W 
Rating:
5.0

Customer did not leave a comment.

Tim P 
Rating:
5.0

Fast service . no problems

Norman W 
Rating:
5.0

All went well. Could not ask for an easier transaction.

Dave R 
Rating:
3.0

have the gentleman at the desk take the toothpick out of his mouth while speaking to me. The truck shifted hard, had a low tire pressure warning and the doors were hard to close.

dennis m 
Rating:
5.0

Customer did not leave a comment.

Levi V 
Rating:
5.0

Customer did not leave a comment.

Bambi m 
Rating:
5.0

Customer did not leave a comment.

Frank P 
Rating:
5.0

Customer did not leave a comment.

DANIEL O 
Rating:
5.0

Customer did not leave a comment.

Victoria T 
Rating:
4.0

Customer did not leave a comment.

Richard P 
Rating:
1.0

This location will not answer phone. Pickup 20ft truck up went 15 miles down the road check engine light came on. Tried calling 5 times before we picked up truck to see if we get it early no answer. So when we called after having a problem no answer after another 5 tries. Location is in sketchy area and people working there have no sense of customer satisfaction. Choose another location if they don't have what you need got to Penske

Frederick H 
Rating:
5.0

Customer did not leave a comment.

Amanda R 
Rating:
5.0

Hire more people like Eric!!

Casey H 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Customer did not leave a comment.

Carl W  |  Overall Experience 
Rating:
5.0

Always get treated great Jason is very helpful and always professional

TIMOTHYL D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald P 
Rating:
5.0

Afther I could not get what I reserve from vestal because it would not be in in time for me rental but I was happy with the dolly

Geroge B 
Rating:
5.0

Customer did not leave a comment.

Julian C 
Rating:
5.0

Manager at the Chenango Street in Binghamton is excellent!

LORI H  |  First Impressions 
Rating:
5.0

And very friendly and helpful

JUDITHLORRAINE C  |  Overall Experience 
Rating:
5.0

Eric was so helpful. I was nervous about how the process would go, he assured me I would do great :) moving is really stressful and exhausting, I am so glad I chose this U-Haul for my services because they helped make the process go as smoothly as it could possibly go. Thank you Eric!

Allison H  |  First Impressions 
Rating:
5.0

Always a great experience at this location 5 stars all around *****

TIMOTHYL D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shannon d  |  First Impressions 
Rating:
5.0

The staff is absolutely amazing at this location

Tieshea T  |  Overall Experience 
Rating:
4.0

This facility kept my things secure but also had homeless people frequently staying inside of the storage facility. On our move out day we saw a couple bringing suitcases into the storage facility and no one from Uhaul did anything about it. I am thankful for having the space to store my things for a few months but based on this experience I most likely will not be back.

Bryan N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITHLORRAINE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher b  |  First Impressions 
Rating:
1.0

Mouse/ roach poison traps all over, door not securely shut, elevator dirty, tiny, and full of cobwebs, and storage rooms not secure. I never ended up moving my stuff in because the space was not safe.

EPIPHANY M  |  Overall Experience 
Rating:
5.0

Everyone was very nice to people were expecting me. They had a place for me to put my stuff. It was easy, easy access. I had lots of help and got it out of there just as easy. Thank you for the experience.

JAMIE C  |  Overall Experience 
Rating:
5.0

Keep up the great service!

Lou F  |  First Impressions 
Rating:
5.0

The staff there went above and beyond to assist with helping me get a storage unit. Very helpful and knowledgeable thank you again!

MARIA A  |  First Impressions 
Rating:
4.0

The unit that I rented could have been cleaned better before I moved my things in. Simply sweeping the floor would have helped this unit look more appealing to me at first glance. I will make sure that I clean my unit before I turn over the rental to a new person.

Bryan N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

curtis p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raheen P  |  Overall Experience 
Rating:
3.0

Well firstly I moved out of my storage on 3/1/23 and it’s says I moved out on the 5th which is not true at all . They tried to charge me for the month and a late fee when I was already moved out . Move in was okay but when I was alone in the facility days later their was a clearly drunk and high man walking around watching me . The door to the building does not close unless you slam it shut . The unit is big but not clean and it’s open at the top so literally anyone can break in if they climbed over it . I was told I would be given a lock which I paid for and there was no lock inside my unit when I arrived . Elevator has been broken for weeks so imagine trying to move out going down 3 flights of steps alone with spiders right above you’re head . Overall not a great experience and I’d only rent again if I absolutely had to .

Madisyn M  |  Overall Experience 
Rating:
5.0

Everyone at this store have been very helpful and making sure that all your needs are met.

Shannon A  |  First Impressions 
Rating:
5.0

Jason goes above and beyond!

arlene p  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherrell L  |  Overall Experience 
Rating:
5.0

I Had Jo Problem Thank You Very Much. Your Staff On Chenango Binghamton Was Great.

Michelle W  |  Overall Experience 
Rating:
5.0

All my property was in excellent condition .

elena f  |  Overall Experience 
Rating:
5.0

Jason and his crew were always cheerful helpful and professional.

Robert J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jonathan M  |  Overall Experience 
Rating:
5.0

Staff were very knowledgeable and friendly, I dealt with 3 different members of the staff and all were very helpful during our use of the facility.

Mark W  |  Overall Experience 
Rating:
5.0

Staff was helpful and pleasant. Location was well kept, Storage unit was clean.

Mark W  |  First Impressions 
Rating:
5.0

Staff very friendly and very helpful excellent experience

Thomas S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK W  |  Overall Experience 
Rating:
1.0

The worker put in my name and contact name wrong very rude at the store when I called them over it

Charlotte S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James K  |  Overall Experience 
Rating:
5.0

Really helpful and very understanding of my complicated situation. Thank you!

Carolyn S  |  Overall Experience 
Rating:
5.0

the manager was amazing so where all employees

Ernest S  |  Overall Experience 
Rating:
3.0

The ceiling insulation was coming down it was late and I didn’t feel like switching units

Michelle J  |  First Impressions 
Rating:
4.0

I found the storage unit to be to small and the ceiling as damaged! I cancelled the storage space yesterday after I left the location and spoke to Lisa a representative and now received this text message. I did not move in, but I would still recommend Uhaul. Now I have been waiting almost 1/2 hour for customer service to confirm my constellation.

ruth i  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candace r  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HEATHER M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

christina n  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

derik b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aeisha w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard C  |  First Impressions 
Rating:
5.0

The woman that helped me was very very nice. She answered all my questions, she slowed me the unit. It was so easy for me and I am very grateful.

Angela P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaylyn W  |  First Impressions 
Rating:
5.0

The service the representative gave me was very professional and friendly I would recommend family and friends to use there company

Doreatha M  |  First Impressions 
Rating:
1.0

After making a reservation one month before and leaving my credit card, I arrived to find out u had no units left. After carrying on that I wasn’t leaving after I had a reservation they found me a unit and charged me for a larger space then I originally booked!!!!! Get rid of the rat traps every five feet and rat poison in the hallways. Doesn’t make for a warm and fuzzy atmosphere!!!!! Why take reservations when they clearly mean nothing!!!!!

Lisa E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyshia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony A  |  Overall Experience 
Rating:
4.0

Height of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.

Connie S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIAN C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

quinn t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J  |  First Impressions 
Rating:
5.0

The staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.

janice f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilya S  |  Overall Experience 
Rating:
5.0

Manager and staff courteous and friendly.

Caretta G  |  Overall Experience 
Rating:
5.0

Good experience

Victor S  |  Overall Experience 
Rating:
5.0

employees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.

Mary O  |  Overall Experience 
Rating:
5.0

Great customer service!!

Caretta G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim S  |  First Impressions 
Rating:
5.0

Happy to have chosen this u-haul facility

Brett W  |  Overall Experience 
Rating:
3.0

No comment

Joshua B  |  Overall Experience 
Rating:
5.0

Nicest place in the area to store things

TIM D  |  Overall Experience 
Rating:
5.0

The experience has been a very good one. I have the storage area until January 14th. It is very affordable. Thanks!

Edward C  |  First Impressions 
Rating:
1.0

Got billed long after left locker, door to lockers didn’t actually work so needed employee to gain access. Wouldn’t call back after they corporate said they would.

Ethan B  |  Overall Experience 
Rating:
5.0

James, the manager, made the experience easy and pleasant. I will definitely rent with you again.

janice f  |  Overall Experience 
Rating:
5.0

Great service

Brian O  |  First Impressions 
Rating:
3.0

It was ok

Sarah C  |  Overall Experience 
Rating:
5.0

Easy to use and excellent help

Brian U  |  Overall Experience 
Rating:
5.0

really nice help

steve m  |  Overall Experience 
Rating:
5.0

Always friendly and customer service oriented.

chad c  |  Overall Experience 
Rating:
5.0

James Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem

Richard L  |  Overall Experience 
Rating:
4.0

i only would worry about my daughter being there alone as it seems like a predator could hide there

wendy c  |  Overall Experience 
Rating:
1.0

The younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Thank you

Maria D  |  First Impressions 
Rating:
1.0

ceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items

Brian F  |  Overall Experience 
Rating:
5.0

Quick and easy. Excellent Rep. and storage review. Great service.

Steven C  |  First Impressions 
Rating:
5.0

Awesome

taisha o  |  First Impressions 
Rating:
5.0

The staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.

Widline G  |  Overall Experience 
Rating:
4.0

Great service and protection of my things I had stored there

Anthony V  |  Overall Experience 
Rating:
5.0

The person who assisted my daughter and I was very helpful

Richard L  |  First Impressions 
Rating:
5.0

Staff is always friendly and helpful.

Cathi G  |  Reservation 
Rating:
5.0

I will always use this company.

zakari a  |  Reservation 
Rating:
5.0

just WAY to hot

susan s  |  Overall Experience 
Rating:
5.0

Great customer service.

john w  |  Overall Experience 
Rating:
3.0

Hi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.

LISA V  |  Overall Experience 
No reviews have been submitted for this location.

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    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!