Employee was very helpful...knew his job well and very professional
MATTHEW TCustomer Reviews for U-Haul Moving & Storage of Binghamton
Testimonials From Recent Customers
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Christian is the best !! Personable and efficient AND happy to be there!
KEITH GCustomer service is always top notch at this location. Even when they are short staffed they are able to provide quality service. It is apparent that the management is doing their job at this location. Will be using this location next time.
JAMES BNada
STEVEN LAt first on 12/29 we tried vestal NY location and we did not have a reservation. This was a last minute decision based on rainy weather. Vestal didn't have anything available but the super nice girl went out of her way to send our info to the Binghamton/chenango st facility.. The young man who helped us get the truck was friendly and fantastic! Explained everything, didn't rush us, and used our names when he spoke. We just needed a few hours rental and upon our return he greeted us with a "Welcome Back". It meant a lot to us to have these two friendly people helping yesterday because our mother recently passed away and moving her furniture was emotional for us. Absolutely would recommend both uhaul locations. Gracias.
CAREI AEverything was great. Eric was very helpful and supportive throughout the rental process.
CETERA WWe have used this location many times. It is always well stocked and the staff friendly and helpful.
MICHAEL RFriendly and professional
MICHAEL KPrevious renter smoked pot in there. Stunk. Reserved a 26' foot and had to settle for a 15' which meant extra tris. Couldn't get everything
MELISSA BEasy online reservation and easy check in and out.
TIMOTHY PService was fast and friendly!
R HProvide drivers to move customers who are seniors or who don't drive.
James BLocation was nice but I didn't sign up to rent from this location it was given to me. I didn't want to rent from this location because it was far out of The way to get to and from there.
NEAL HMore equipment availability
DAVID PReal simple to rent and pickup
KORY FCustomer service was very friendly
TRACY BNothing at all. Very friendly and personable staff.
STEVEN LI had reserved the trailer in advance. Had a 1 PM pick up time, arrived at 12:35. Courteous friendly staff had us signed in and hooked up quickly. We were pulling off the lot at 1 PM. Trailer, a car hauler, was very well handling and followed and tracked extremely well, Both empty and loaded. I have pulled other trailers numerous times and am always surprised and impressed by the brakes on these larger U HAUL trailers. Highly reccomend them.
DAVID EThe process was easy and I overestimated the mileage, so we got a pleasant surprise when we returned the van.
JON AEasy and friendly service, the 20ft truck is prepared great for a fully loaded truck move!!
HING Lthe workers were good but the truck was a bit off and sluggish even with nothing in it the acceleration was severally slow and then with stuff in it even worse. then when i went to drop it off it was all just a confusing mess because it was at 12 am and just a complete mess overall the workers were amazing. shout out to them for their customer service skills etc. just wish the truck actually worked the way its intended to.
JAVEN MInvoice is confusing with formatting. The rental charge looks like it was charged twice.
CAROL RTrailer was not swept when I received it, upon sweeping it before I returned it, I found a hypodermic needle on the floor of the trailer. I let the office person who checked in the vehicle know that. Other than that, it was great experience
EDWARD NMy experience was excellent, everyone was so kind and helpful, I went to pick up a motorcycle trailer but the wiring was bad but the guy was so nice and tried his best to fix but referred me to Bing, and they got me fixed up right way, everyone did a great job and did there absolute best, was gteat
JOHN CThe counter person was very nice. A good rep for your company
Russell FWell this piece of equipment I was supposed to be picking up in Herkimer NY, but had to drive 2 hrs to pick it up. Then was told that if I drove to pick it up in Binghamton then the rental price was going to be a flat rate lower than what I was charged.
JOHN KExcellent customer service
JAMES JGreat customer service throughout the process, very great price to! overall great experience always!
DARREN JNothing, everything was excellent
JOANN MI scheduled 2 weeks prior to pick up at Vestal Location. Well I showed up on my scheduled time to find out my trailer wasn't there. I then had to travel further from home and pick up in Binghamton. And then told I have to return to Binghamton. My scheduled departure time was delayed and my return time was extended. I would expect to be given a inconvenience deduction from bill as I did nothing wrong. Seems as nobody at UHaul gives a crap. This will be my last rental from there and will use your competitor next time. Reservations are kept on my end…… but not yours!
SHAUN WJust keep doing all the good things u guys are doing. U are the best...
GERRY DReceived an E-Alert that delayed me getting my rental by 2 hours. Was on hold for over 30 minutes, all because an alert from 4 months ago was never removed.
THOMAS AI was originally charged 67.06 day of rental … for a 10 ft van for 24 hrs … this was a in town rental delivering back to same location. …I then returned the truck and was then charged another 43.56 in day of return ( which was 6 hrs earlier than expected time of return ) called to ask what the charge was for The employee that answered the phone took my phone number and said that the manager would call me back and I never received a call nor an explanation for the added almost $44 charge….. Very disappointed will look for other van rentals that I will need in the future other than U-Haul
ANTOINETTE BNo improvements needed. The workers were very professional, polite and great with the customer(s).I will definitely use them again.
LESLIE BAgent was very professional and helpful making the whole experience excellent.
ALAN SWill use U-Haul again for my next trailer needs!
Dave RAttendant was surprisingly helpful
NICHOLAS RI reserved a truck online. Went to the counter at the location. Paid for it and got the keys. Quick, smooth and easy. Just what I needed on moving day.
Kevin J1000% satisfied
RYAN AQuick, smooth transaction. Trailer was fine. No complaints.
EDWARD HNothing!
Gary Rno improvement needed! it was so easy, helpful staff was well trained and pleasant to deal with. truck was clean and in great shape. The price was less than expected and overall the experience was great. Will definitely do business with you again.
JOANNE EAn associate has provided with a connector to my vehicle for free, appreciate. The only thing I would improve that location is to set up a box for returned small equipment like a connector I mentioned. Not many trucks are equipped with a trailer 4 pins connector, most have a standard camper like round electrical entrance.
BOGDAN CStaff is friendly and the location is convenient. My equipment ate always there on time when I reserve online and they helped install the trailer as well
LIAM MTruck transmission went, tried to call and was transferred to help desk but never reach them
THEODORE JService is wonderful and respectful
SHAMEL TGreat storage unit and service
Salman Z | Overall ExperienceBuy a new truck!
KENNETH LYou need to put lights inside the storage unit to be able to see.
Kristi s | Overall ExperienceJason and his Vrew at a Binghamton are the best ever and I’d recommend him everyday to anyone and I take the extra 5 min drive then go to that thief Of a general manager Justin from Jc .. the drive is worth the knowing that no one is stealing my property
Tieshea T | Overall ExperienceThe staff was very helpful and polite and professional.
Lewis V | First ImpressionsI had a pleasant encounter with everyone at this Facility. Thank You..Paula Patrick
Paula P | Overall ExperienceThe Staff is Friendly and Very Knowledgeable.
Paula P | First ImpressionsAlways get treated great Jason is very helpful and always professional
TIMOTHYL D | Overall ExperienceManager at the Chenango Street in Binghamton is excellent!
LORI H | First ImpressionsAnd very friendly and helpful
JUDITHLORRAINE C | Overall ExperienceEric was so helpful. I was nervous about how the process would go, he assured me I would do great :) moving is really stressful and exhausting, I am so glad I chose this U-Haul for my services because they helped make the process go as smoothly as it could possibly go. Thank you Eric!
Allison H | First ImpressionsAlways a great experience at this location 5 stars all around *****
TIMOTHYL D | First ImpressionsThe staff is absolutely amazing at this location
Tieshea T | Overall ExperienceThis facility kept my things secure but also had homeless people frequently staying inside of the storage facility. On our move out day we saw a couple bringing suitcases into the storage facility and no one from Uhaul did anything about it. I am thankful for having the space to store my things for a few months but based on this experience I most likely will not be back.
Bryan N | Overall ExperienceMouse/ roach poison traps all over, door not securely shut, elevator dirty, tiny, and full of cobwebs, and storage rooms not secure. I never ended up moving my stuff in because the space was not safe.
EPIPHANY M | Overall ExperienceEveryone was very nice to people were expecting me. They had a place for me to put my stuff. It was easy, easy access. I had lots of help and got it out of there just as easy. Thank you for the experience.
JAMIE C | Overall ExperienceKeep up the great service!
Lou F | First ImpressionsThe staff there went above and beyond to assist with helping me get a storage unit. Very helpful and knowledgeable thank you again!
MARIA A | First ImpressionsThe unit that I rented could have been cleaned better before I moved my things in. Simply sweeping the floor would have helped this unit look more appealing to me at first glance. I will make sure that I clean my unit before I turn over the rental to a new person.
Bryan N | First ImpressionsWell firstly I moved out of my storage on 3/1/23 and it's says I moved out on the 5th which is not true at all . They tried to charge me for the month and a late fee when I was already moved out . Move in was okay but when I was alone in the facility days later their was a clearly drunk and high man walking around watching me . The door to the building does not close unless you slam it shut . The unit is big but not clean and it's open at the top so literally anyone can break in if they climbed over it . I was told I would be given a lock which I paid for and there was no lock inside my unit when I arrived . Elevator has been broken for weeks so imagine trying to move out going down 3 flights of steps alone with spiders right above you're head . Overall not a great experience and I'd only rent again if I absolutely had to .
Madisyn M | Overall ExperienceEveryone at this store have been very helpful and making sure that all your needs are met.
Shannon A | First ImpressionsJason goes above and beyond!
arlene p | Overall ExperienceI Had Jo Problem Thank You Very Much. Your Staff On Chenango Binghamton Was Great.
Michelle W | Overall ExperienceAll my property was in excellent condition .
elena f | Overall ExperienceJason and his crew were always cheerful helpful and professional.
Robert J | Overall ExperienceStaff were very knowledgeable and friendly, I dealt with 3 different members of the staff and all were very helpful during our use of the facility.
Mark W | Overall ExperienceStaff was helpful and pleasant. Location was well kept, Storage unit was clean.
Mark W | First ImpressionsStaff very friendly and very helpful excellent experience
Thomas S | First ImpressionsThe worker put in my name and contact name wrong very rude at the store when I called them over it
Charlotte S | First ImpressionsReally helpful and very understanding of my complicated situation. ¡Gracias!
Carolyn S | Overall Experiencethe manager was amazing so where all employees
Ernest S | Overall ExperienceThe ceiling insulation was coming down it was late and I didn’t feel like switching units
Michelle J | First ImpressionsI found the storage unit to be to small and the ceiling as damaged! I cancelled the storage space yesterday after I left the location and spoke to Lisa a representative and now received this text message. I did not move in, but I would still recommend Uhaul. Now I have been waiting almost 1/2 hour for customer service to confirm my constellation.
ruth i | First ImpressionsThe woman that helped me was very very nice. She answered all my questions, she slowed me the unit. It was so easy for me and I am very grateful.
Angela P | First ImpressionsThe service the representative gave me was very professional and friendly I would recommend family and friends to use there company
Doreatha M | First ImpressionsAfter making a reservation one month before and leaving my credit card, I arrived to find out u had no units left. After carrying on that I wasn't leaving after I had a reservation they found me a unit and charged me for a larger space then I originally booked!!!!! Get rid of the rat traps every five feet and rat poison in the hallways. Doesn't make for a warm and fuzzy atmosphere!!!!! Why take reservations when they clearly mean nothing!!!!!
Lisa E | Overall ExperienceHeight of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.
Connie S | First ImpressionsThe staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.
janice f | Overall ExperienceManager and staff courteous and friendly.
Caretta G | Overall ExperienceGood experience
Victor S | Overall Experienceemployees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.
Mary O | Overall ExperienceGreat customer service!!
Caretta G | First ImpressionsHappy to have chosen this u-haul facility
Brett W | Overall ExperienceNo comment
Joshua B | Overall ExperienceNicest place in the area to store things
TIM D | Overall ExperienceThe experience has been a very good one. I have the storage area until January 14th. It is very affordable. ¡Gracias!
Edward C | First ImpressionsGot billed long after left locker, door to lockers didn't actually work so needed employee to gain access. Wouldn't call back after they corporate said they would.
Ethan B | Overall ExperienceJames, the manager, made the experience easy and pleasant. I will definitely rent with you again.
janice f | Overall ExperienceGreat service
Brian O | First ImpressionsIt was ok
Sarah C | Overall ExperienceEasy to use and excellent help
Brian U | Overall Experiencereally nice help
steve m | Overall ExperienceAlways friendly and customer service oriented.
chad c | Overall ExperienceJames Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem
Richard L | Overall Experiencei only would worry about my daughter being there alone as it seems like a predator could hide there
wendy c | Overall ExperienceThe younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Gracias
Maria D | First Impressionsceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items
BRIANWILLIAM F | Overall ExperienceQuick and easy. Excellent Rep. and storage review. Great service.
Steven C | First ImpressionsAwesome
taisha o | First ImpressionsThe staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.
Widline G | Overall ExperienceGreat service and protection of my things I had stored there
Anthony V | Overall ExperienceThe person who assisted my daughter and I was very helpful
Richard L | First ImpressionsStaff is always friendly and helpful.
Cathi G | ReservationI will always use this company.
zakari a | Reservationjust WAY to hot
susan s | Overall ExperienceGreat customer service.
john w | Overall ExperienceHi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.
LISA V | Overall Experience