Truck needs servicing...Oil, and new brakes.LAURN V.
Customer Reviews for U-Haul Moving & Storage of Benton Harbor
Benton Harbor, MI 49022
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jonathan F.
El cliente no dejó un comentario.Michael N.
Three days later and I still do t have my receipt. This is the third time it has happened.JOSEPH ABRAHAM A.
Efficient and organized. Able to get in and out quickly. GraciasRichard W.
Clean up outside where the trucks are returned. Tools and junk is all over the place after hours.Allenmichael W.
Securement strap mechani was rusted. Employee had fo spray lube to loosen rachet. Also, I am not comofrtable with new procedure whereby employee's personal phoje is used to take picture of my ID. A different Uhaul location has the same policy.Elisha L.
Awesome experience. Delivery was timely, as well as pickup. We packed things carefully and meticulously using the cushioned pads provided, 2 per piece of furniture to be cautious and taped everything well. My antique furniture arrived safe and undamaged. I would definitely use Uhaul pods again and would certainly recommend it!ingrid G.
Pickup bed was full of left over objects and debris, Got a flat tire which was taken care of by road side assistance after several hours of waiting.GARY V.
Truck had multiple issues and lights out. Rain leaked into truck. Head light was out. No brake lights. One reverse light was out.Seth G.
El cliente no dejó un comentario.Deborah M.
El cliente no dejó un comentario.Michael N.
El cliente no dejó un comentario.Lee W.
Extremely good service.Eddie P.
I returned with the gas the level the same as I got it I put 10 dollars in but still charged me for gas I guess this is a issue so almost 100 dollars for 2 hrs not acceptable will not recommendjoshua H.
El cliente no dejó un comentario.Don M.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.Carolyn M.
great serviceEddie P.
The gentleman that helped me was very efficient and nice.Thaddeus R.
El cliente no dejó un comentario.John D.
None. Great experience.Martin O.
Nothing, everything was as I expected. You had a truck with the equipment I requested, and the process was easy. Good jobJEFF H.
El cliente no dejó un comentario.JAMES E.
El cliente no dejó un comentario.Karen L.
El cliente no dejó un comentario.LAVERN E.
The miles per gallon (MPG) was terrible. Get better trucks that do not use so much gas.David P.
El cliente no dejó un comentario.PAUL S.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Randy S.
Great! I was in and out in 2 minutes. They made the check in so easy!John W.
El cliente no dejó un comentario.Raymond B.
El cliente no dejó un comentario.Brandy H.
Very friendly, professional people. I believe it's a family business and you can see they take pride in customer service. ¡Gracias de nuevo!Kurt M.
excellent serviceEddie P.
Make sure the,equipment is clean last time I rented a regular truck, there was no gas in there I took pictures to let them know they toady ignored me that wasn't right at all.Evelyn R.
El cliente no dejó un comentario.Taneshia W.
El cliente no dejó un comentario.Stephanie C.
El cliente no dejó un comentario.Bleu A.
They make the drop off very quick and efficient. I drove in and was out of there in 2 minutes.John W.
My rental equipment kept shutting offshamika M.
El cliente no dejó un comentario.Harold D.
El cliente no dejó un comentario.Tina L.
Everything was great.Victor G.
El cliente no dejó un comentario.THOMAS J.
Just plain graditude. Thank you, you did a great job and I appreciated it!James K.
El cliente no dejó un comentario.Laurel S.
The people at this location in Benton Harbor are always friendly and helpful. It is a pleasure to do business here. No hassles.Peter S.
Not really anything. The employees were very friendly and helpful.Jesse D.
El cliente no dejó un comentario.James P.
Pick up was smooth, truck was clean; however, I found the front desk service sub parâ€"no greeting, side conversations, eating while typing / checking in. I felt like I had interrupted social time. I think friendliness goes a long way in customer service and friendly was not the vibe that afternoon. Glad I did my pre-check online; I can only imagine the reception had they needed to do more work.Tracy B.
Eric King was very nice. Keep it up :)Russell S.
El cliente no dejó un comentario.Linda H.
The dropping off of equipment was very quick and easy.John W.
El cliente no dejó un comentario.Janice W.
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.steven S.
El cliente no dejó un comentario.Kelly M.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Julie K.
El cliente no dejó un comentario.john R.
great serviceEddie P.
El cliente no dejó un comentario.John Z.
The woman in charge was friendly knowledgeable and helpful. Her upbeat attitude was a great way to start an otherwise slog of a day.Judy M.
El cliente no dejó un comentario.DANIEL S.
El cliente no dejó un comentario.Josh W.
El cliente no dejó un comentario.Mark V.
El cliente no dejó un comentario.Mike Z.
El cliente no dejó un comentario.Mike B.
I never made it to this location.Joseph D.
Nothing. Wish thhey have more space for their business which is conducted with professionalism and personal and relational care.Kristopher G.
El cliente no dejó un comentario.Marlene P.
the brakes were bad and half way through trip the ABS ligts came on 3 timesKimberly F.
Awesome experience!Ronald M.
El cliente no dejó un comentario.Tyler C.
The person I spoke with on the phone at (219)-322-2905 told me I would not have to worry about the mileage because I had to go out of my way to pick up the truck. After I returned the truck, I was charged for going over on the allowed mileage. I was misled. You can feel free to refund me the amount i was charged for going over on miles, when i was told not to worry about that.Christopher D.
Dropped off after hours.RUANNE R.
When I was bringing my second load of stuff into my storage unit 385 way in the back their was uhaul trucks in the way blocking the way to go out so I had to reverse all the way back just so I could go return the uhaul into the return lane..Then when I was telling the guy that I was blocked in ..he said well ur gonna have to reverse..but what if I couldn't do it..but anyways he was kinda rude.Alison C. | First Impressions
Very easy to drop off the unit. My only problem with the whole process of renting was the online check in processpaul N.
Was told to take pics of the truck but was not told I needed to upload the pics to a website withing 30 min. So when I brought the truck back Was told I could not upload the pics nowJerry S.
The app wouldn't load. Chatting online was not connecting. I talked with another customer checking in an we both agreed that it was horrible and a waste of time. I am unsatisfied with the technology piece process. My time is valuable and I can't get it back. Th see e we're trucks blocking the check in area. I expect to be contacted by a person from corporate to here the story. Again I am using my time to improve your business! firstname.lastname@example.orgGeorge E.
El cliente no dejó un comentario.Bryan W.
El cliente no dejó un comentario.Thiago C.
El cliente no dejó un comentario.Carolyn M.
Took a little while for someone to come to the front counter when I arrived, but they were very busy outside on a cold blustery day & there were only two employees, so no problem. I got checked in & set up in just a few minutes, SUPER new & clean van, and taken care of immediately when I returned. GREAT experience!!!John F.
Better directions for the key Dropbox when returning vehicle. Especially if returning vehicle after hours. I ended up giving the key to an employee who just happened to pass by as I was using the app to return equipment.David R.
El cliente no dejó un comentario.Wendy C. | First Impressions
El cliente no dejó un comentario.MOUSTAFA E.
El cliente no dejó un comentario.Jack R.
Not a thing. Great job!Christopher N.
El cliente no dejó un comentario.Glenford P. | Overall Experience
El cliente no dejó un comentario.Bryan G.
Make sure the vehicle is properly maintained..LASHONDAROCHELLE S.
vehicle was only 3/4 full with gas. The truck was not very clean. The truck drove and rode very rough and shook really bad when I accelerated over 45 mph.robert F.
Very helpful.Quintessa C.
El cliente no dejó un comentario.Quintessa C.
El cliente no dejó un comentario.Dan R.
El cliente no dejó un comentario.Joseph S.
Great customer service! Every time!! Thank you.RENETA M.
No one ever comes outside, have used this location 3x. This last time there was a pizza party going on, was hard to get anyone's attention. I asked where I could share feedback about the truck not being clean, and the mechanical concerns, an associate told me "You wanna complain? Just call 1-800-GOUHAUL. Not a good experience this time at all.Daniel B.
El cliente no dejó un comentario.RAYMOND MERRL B.
I only rented a Uhaul TruckDonald T. | Online Move In
Very nice people working there.Charlet O. | Overall Experience
Staff and Manager where very polite and helpful.Jeffrey E. | Overall Experience
El cliente no dejó un comentario.Cerita J. | Overall Experience
Upon moving out there was mice feces all over my items… totally disgusting.SHONNETT W. | Overall Experience
Everything went well. Just whaling on my $100 deposit. Thank you for your serviceDARNELL FERNANDO P. | First Impressions
El cliente no dejó un comentario.Sierra P. | Overall Experience
El cliente no dejó un comentario.Greg H. | First Impressions
I canceled reservations I need money backPrivacy R. | Online Move In
Great personal service.Michael D. | First Impressions
El cliente no dejó un comentario.Thelmela B. | First Impressions
El cliente no dejó un comentario.April H. | Overall Experience
El cliente no dejó un comentario.Patricia W. | Overall Experience
El cliente no dejó un comentario.Patricia W. | First Impressions
El cliente no dejó un comentario.Wendy & William R. | Overall Experience
El cliente no dejó un comentario.MILDRED W. | Overall Experience
The only thing you need to know is that the owner, Ms. King is very responsive, kind, and willing to help you in any way she can. If I could give her site and willingness to help a customer six stars I would. Wait, I can * * * * * *Walter G. | Overall Experience
GraciasCASSANDRA B. | First Impressions
The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me $54 for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!Nathan H. | First Impressions
Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..ANNEKA G. | First Impressions
N/arashawn r. | Overall Experience
I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.Annissa R. | Overall Experience
BuenoABDUL RAZAK K. | Overall Experience
Good serviceABDUL RAZAK K. | First Impressions
All good.. ThanksJAIRO M. | Overall Experience
Helpful crewDAVID G. | Overall Experience
I have at least $8000 in damaged/destroyed items due to water leakage and rat infestation.....I will be contacting UHaul Corporate as the response "we fixed our rat problem" warranted more notice!!AARON L. | Overall Experience
All of the staff were very helpful and pleasantStuart M. | First Impressions
A lot of dust and pollen got into the room I had.Alwayne A. | Overall Experience
Unfortunately we discovered rodent pellets through most of our things. A lot of which was irreparably damaged as a result so NO I wouldn't recommend ANYONE patronize this establishment.Michael W. | Overall Experience
All my mattresses were in mattress bags purchased from I haul and they were all damaged with mold due to water. Also upon moving my things out of storage a dead rat was found in my itemsheidi d. | Overall Experience
Refund process was extremely cumbersome, I will not use UHaul againKaren F. | Overall Experience
Very professional, knowledgeable, and timely in all phases of this reservation process.ELLIS M. | Reservación
Worst storage facility EVER! . It's a mice infested storage facility. The employees are very unprofessional, even the president. We have a pending claim and the claims adjuster can't get a call back.Naomi C. | Overall Experience
My storage units were full of mice droppings and mice had gotten into my boxed items and transferred to my new home.This is just one complaint ofa few but it would take my word count over the limit.Michael M. | Overall Experience
Your manager was very caring and friendly. Made suggestions that were helpful. Smooth and quick service.Donna V. | Reservación
The Manager was very helpful and the deliveries and storage worked out great.andy s. | Overall Experience
This store has always taken care of my needs. Over the 13 years I lived in Benton Harbor I had the occasion to use it's services several times with the latest (and last) being a one way to Texas.George H. | Overall Experience
Collaborated with me to verify I have the appropriate size storage unit for my needs. Did not try to oversell me on products or services. Excellent customer focus and service.Bev K. | Reservación
Everything was set up two days prior to arrival and all information was ready and entered correctly. We started to move into the space about 10 minutes after arrival.andy s. | Reservación
I had a loss of close to 200$, the rats in this facility mad most of my stuff useless. I have used public storage for 3 months and it was just awesome. When I told the store incharge he was not botherVarun K. | Overall Experience
Servicios adicionales en esta ubicación
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