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Latonya J.Customer Reviews for U-Haul Moving & Storage of Bel Air
Testimonials From Recent Customers
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Very friendly and helpful employee's.
dylan A.Great team
LT K.Great team
LT K.very good service, Thank you
Miguel S.Everything good
Kenneth S.cody and staff were excellent. best uhaul experience in 15 years
Peter B.Very friendly, courteous, and professional
Ernal M.when we dropped off the trailer in Conway, the number on the trailer and the contract did not match.
Lana D.Nothing at this time; the attendant was very nice and professional and made sure I was hooked up properly and took pictures; we took a walk around the trailer. Great experience for me!
Willie W.People were professional and I was in and out quick
ferrell M.Improve your data through put on your server. The phone app and the computers at the location were running VERY slow!
Alan W.This location is amazing. I wish I could say the same for the company, website, call center.
Branden F.Love it
DON T.Didn't have an appliance dolly available.
Thomas G.Everything was perfect frothe check-in with Chris to the check-out Thank you
perry E.Everything was great I went in a week before I needed the trailer and set it up everything went smooth from then I was very pleased thanks Thomas vegliacich
pamela V.It was clean and organized, doing busy seasons and day few less storage carts available.prices went up every 1-2years.
ANGELA W. | Overall ExperienceYour staff is awsome in every way. I'll always use this company for all my moving needs.
DEJEAN F.N/C
george p. | Overall ExperienceEverything was good!
AARON W.The truck smelt like gas while I was driving a couple of times
Steven Y.I reserved a 15' truck and was given a 26' truck. It was extremely difficult to use in the tight space it needed to be, which is why I didn't reserve a huge truck. I called the day before pickup when an email said I was getting a 26' and was told a 20' had been located. However, when I arrived the next morning (after a 2 hour drive) I was told there was nothing available except a 26' unless I drive 20+ miles to a location where a smaller truck was available. This was an absolutely miserable, stressful experience. The employees didn't care that I wasn't given a vehicle the size (or close to the size) that was reserved. I did not choose this pickup location. It was changed after I made the reservation. I will not do business with this location again.
Maranda H.The truck was really nasty. It had layers of dust and obvious pet dander. I was told at pickup that the truck was clean and ready. It was quite gross.
Danielle Andrea M.Ty😊
Rob W.Superb customer service and professionalism.
Jamison W.Online service for check in
Harold E.The staff was very friendly and helpful.
RANDY E.Fix ur truck
Thomas B.Very easy to move in with no problems at all. Plus the staff were super helpful and friendly. Well done.
Michael B. | Online Move InBest customer service
Michael B.We had this unit for about15 years. About 6 years or so ago the spring broke in the roll up door, office said they would have it repaired if I left them a key so I did. We I finally returned a few a go ,I was surprised to find the spring not replaced, my key lost, and place under new managers. Priced me out after rent was raised to $149.00 a month.
DANNE A. | Overall ExperienceThey play ppl out they money out of my 100 dollar deposit I only got 6 dollars back. Only had the truck 24 hours and only moved it twice then I put gas in the truck. Never again
Cierra H.Sky Hansen was able to help me book the vehicle right before the store closed and was very prompt and helpful with getting me the vehicle I needed
Michael G.I think after every return the Uhaul should be driven to make sure the brakes, turn signals, wipes etc are working correctly.
Shikeria S.keep up the good work
Alvin B.I have no recommendations for improvement. Mobile U-Haul team was outstanding.
Richard O.This Uhaul location in Mobile, AL was awesome!! The staff was very helpful. Cody the manager went above and beyond for all of our needs. Cody was very professional and very friendly. If anyone in the Uhaul company deserves a raise, it's CODY!! I feel like I could not Thank him enough for everything. Please tell him THANK YOU again, from us. Cody was the best!!!!
Jennifer C.Thank you UHAUL co, and employees. It's good to know somebody cares about the customer receiving great,quality service.
BEJUANA W. | First ImpressionsThe technician did a good job, and was very polite and friendly. Happy with the service.
Brian M.Get enough staff so that the ones checking you out don't have to go outside and pull the trucks around because it makes the process so long and drawn out
Endia B.I've rented two trucks from this location and both times I had a problem with your equipment first truck wouldn't go past 50 mph on the interstate then I rented again the lights wouldn't work on the other truck so I was stuck and had to call a ride to make it to work the next day and I have video of everything if you need proof I'm just not satisfied cause I didn't get a chance to finish moving I spent my hard working money for nothing
BRYANT B.Service was excellent
karlissa L.The person that waited on us explain everything and was very professional and courtesy,I really appreciate him
willy C.Staff was very friendly and thorough. Fast service, trailer installed and safety checked. Very happy with this experience and will use this location again in the future.
Kimberly D.Need more parking spaces. Not good parking space for customers
darrack M.The staff was friendly and efficient.
CHERYL B. | First ImpressionsThanks for all of the professional help.
Yolanda B.Helpful and efficient
Brian P.After viewing my receipt I noticed that I was charged for using pads but I didn't.
Ronald L.They over charge my credit card and made a mistake in billing me. For the truck return
Kevin I. | First ImpressionsIf they explained what or how to use the tow dolly it would have saved a lot of trouble.
Brenda F.Ty was Great & very helpful. You have a good employee right there. Thanks again for making this experience so easy.
Dawn B.Let these guys stream football games on the tv during the weekend. Don't block SEC or NFL games on corporate wi-fi. I want to be able to catch up on games when I am checking in or checking out. I don't really care about dollies, boxes and tape, This is my go to location in Mobile. Far and away the best location I have ever rented from in UHaul's network. The guys are friendly and engaging.
DAVID P.This is by far THE BEST location I have ever rented with. The team is friendly, engaging and knowledgeable. They get along with each other too and it shows. The yard and the office is always in clean and organized.
DAVID P.Friendly, efficient service and the vehicles were well maintained.
Kristin E.They was nice to me and they help me with what I needed!
alicia c. | Overall ExperienceSteven & Chris are a blessing...truly helpful & empathetic to me & my family, during such a stressful occasion. THANK YOU AGAIN!
KEVIN R. | First ImpressionsExcellent service from start to finish
LaQuanda A. | Overall ExperienceI had a free month of storage from renting the uhual. I got charged $177 already for the storage. Also, I had to purchase a lock
Cassandra S. | First ImpressionsThe entire staff is always helpful.. This store is older BUT very well maintained. I also really like it's location. Thanks Cody and Tyree I'll be back! Terri
TERRI D. | Overall ExperienceMy move with u-haul was a huge inconvenience. The company did very little to accommodate my needs due to their error. I am highly dissatisfied with their customer service. I would not recommend this company for future movers. Horrible!
Tee W. | First ImpressionsGreat Service
WANDA W. | First Impressionsquick to help unsolicited! Made the experience quite pleasant.
ROBERT H. | First ImpressionsI just want to say Cody Hill is the best manager ever he is he helped me by Above & Beyond he went all out the way to make sure I was safe comfortable and helped me with everything both of the guys that works with him also were very helpful this is the best place ever
SHAVON B. | Overall ExperienceThe staff there is very nice and helpful they will work with you when you need them
DECEMBER H. | First ImpressionsThank you so much
winifered a. | Overall ExperienceThk you
Eugenia B. | Overall ExperienceGreat job
Donyella M. | First ImpressionsOne payment check was sent to the bank 3 weeks late. One payment check was lost by the office. Overall, the office practices are greatly lacking.
Chiquita P. | Overall ExperienceGreat Location
SYLVESTER P. | First ImpressionsThanks for the excellent service 😀
Ingrid C. | Overall ExperienceHorrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit.
Shyoki M. | Overall ExperienceI love all of the staff, they all need raises and a lunch of their choice. viva la uhaul
India H. | Overall ExperienceSomeone broke into the building and broke every window on every car.
Roderick P. | Overall ExperienceWell I was going to rate the facility very well until it was miscommunication and they call not me but my MOM to tell me that I had to come and MOVE MY ITEMS OUT OF THE STORAGE THAT MY BOYS HAD PLACED THE ITEMS IN THE WRONG STORAGE AND MY ITEMS WAS PLACED IN THE STORAGE THAT THE WORKER Walked me to and showed me the she storage I am in!! Very unprofessional for them to notify someone else instead of ME with the wrong information when my MOM IS SICKLY AND I STAY 4hours away and I paid the storage up to Aug. and my paperwork has the number on it that the storage has my items in! No it’s not miscommunication on my behalf they need to communicate before they call the CUSTOMER!!
Alicia J. | Overall ExperienceThe staff at this location is always amazing. And go out of their way to help.
Tracy P. | Overall ExperienceThey were very helpful n nice
brandy l. | First ImpressionsGreat staff and crew! I will most definitely recommend and use again as well!
PATRICK N. | Overall ExperienceExcellent customer service and friendly staff.
Sheena H. | First ImpressionsEverything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible
jennifer m. | First ImpressionsI found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats
Kayla E. | Overall ExperienceCody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.
charles w. | First ImpressionsThank you so much for everything.
Mary L. | Overall ExperienceConstance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing
Tamika D. | First ImpressionsThe manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me
Lyman H. | First ImpressionsI needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...
Keith F. | First ImpressionsNinguno
rochelle v. | First ImpressionsThe automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.
Rosemary G. | Overall ExperienceI experienced 3 price increases during my contract. This place was way to expensive!
Bridget l. | Overall ExperienceI really appreciate the two workers that was took care of me that day, they was very helpful.
LORETTA M. | First ImpressionsCustomer service up on renting and return was excellent. Good group of people.
Tammy M. | First ImpressionsI was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
Paula G. | First ImpressionsExtremely helpful staff and they provide a great service.
eric m. | Overall ExperienceMy truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
Christopher K. | Overall ExperienceThe guy who check me out was amazing. He was very friendly and helpful . I can't remember his name but I know you'll can pull it up. I'm glad I went Uhaul for my traveling and storage needs!!!
fiora l. | First ImpressionsStore was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
Rosemary S. | First ImpressionsThe location was Very convenient and the staff was friendly..
Micheal W. | Overall ExperienceTried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Peyton G. | Overall ExperienceDavis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
Lisa M. | Overall ExperienceThey helped out tremendously. Thank you Thank you
Terri W. | First ImpressionsGreat , great people. Can't say that about everyone with U Haul.
Laurance M. | First ImpressionsI have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
Kay P. | Overall ExperienceFantastic staff. Always professional. Always helpful. Always well trained.
John N. | Overall ExperienceN/C
carlos s. | First ImpressionsMr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Marvin J. | Overall ExperienceMade everything so very easy great service
Ralph R. | First ImpressionsI receive great service and was very satisfied
Angela F. | Overall ExperienceAll that was expected was fulfilled.
jim s. | ReservaciónDoing a great job.
Mary N. | Overall ExperienceHad to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
Gwhynn H. | Overall ExperienceBest move I have ever experienced. Great customer satisfaction. Would recommend.
ralph m. | Overall ExperienceI would use you home in the future
Bennie S. | Overall ExperienceLack of communication
Jason G. | Overall ExperienceWe had a great experience. Friendly and helpful staff made this transition easy.
Jessica s. | Overall ExperienceEverything was done in a timely manner
Anna B. | ReservaciónThe manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
JANIE T. | Overall ExperienceEXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.
Edward H. | Overall ExperienceI didn't have to visit the site.
LyDia B. | Overall ExperienceTHE STAFF WAS VERY KNOWLEGEABLE.
Erica D. | Overall Experiencemade my storage & moving very easy
Janice S. | Overall Experience