They over charge my credit card and made a mistake in billing me. For the truck return
Kevin I. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Bel Air
Testimonials From Recent Customers
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If they explained what or how to use the tow dolly it would have saved a lot of trouble.
Brenda F.Ty was Great & very helpful. You have a good employee right there. Thanks again for making this experience so easy.
Dawn B.Let these guys stream football games on the tv during the weekend. Don't block SEC or NFL games on corporate wi-fi. I want to be able to catch up on games when I am checking in or checking out. I don't really care about dollies, boxes and tape, This is my go to location in Mobile. Far and away the best location I have ever rented from in UHaul's network. The guys are friendly and engaging.
DAVID P.This is by far THE BEST location I have ever rented with. The team is friendly, engaging and knowledgeable. They get along with each other too and it shows. The yard and the office is always in clean and organized.
DAVID P.Friendly, efficient service and the vehicles were well maintained.
Kristin E.As a lady my visit was all on me . My I got a 20foot truck & car hauler. Pick up was excellent. I asked the gentleman when I picked up if once we are done loading if I could come back to make sure my car was on the hauler correct yes sure you can . I went back after I was loaded was charged $20.00 to make adjustments after paying almost $700.00 for my rental okay no problem. My dog & myself get on the the road half way through my trip to my horror the very strap the gentleman had to adjust had come all the way off my tire. Thank God a nice gentleman pumping gas next to me was able to get me together. I am a retired truck driver who knows what to look for when traveling thank God.
Ivory R.I received the truck on empty and had to pay $30 for fuel then physically put gas in the uhaul truck. Just the worse company I've ever used
Stephanie B.Great customer service at this location. Friendly employees.
Bruce H.Clean the truck, have staff be friendly, have quality equipment
Kenneth D.We drove the truck we rented only 8 miles, my wife returned the truck after putting $10 of fuel in the truck and was advised that it was not enough. So she then had to got and put another $15 worth of fuel in the truck. That was 7 gallons of gas that was put in the truck after we returned it. So if my math is correct the truck get 1 mile per gallon. Seems a bit excessive to me. She paid it without question because she was told that if she didn't put more fuel in it the 2nd time we would be charged $5 a gallon. I rented this truck because we have recently moved to the area and needed to move some items to a storage building. If I would have know this I would have found other options. So my rental of $19.95 has not turned into $60 for for 8 miles.
Jeremy H.Truck dirty and smelled horrible. Driver door does not latch completely with severe rattle. Scratches on drivers side. Staff very slow and rude. Stering wheel not centered. Truck should not be rented
Kenneth D.Everything was great. The folks at this location were friendly and attentive.
Marc K.Add shocks to those 26 footer trucks
Stella R.There was a giant bug inside the back that was dead along with some dirt. The price as usual was ridiculously expensive and I didn't even have the truck long nor did we far. $65 for a few hours and 23 miles. That's insane…hoping to never have to use uhual again because it's just way too pricey and not every truck is cleaned before hand.
Vanessa K.have an express checkout for people who have already rented and filled out all info online. I waited about 30 minutes in line
Jaccob H.Staff made everything simple. Thanks!
Nigel D.My rental experience went very well. Staff at this store were very helpful
Aubrey H.They was nice to me and they help me with what I needed!
alicia c. | Overall ExperienceThe associates did a great job!
William T.The facility is great. On a scale of 10, I would give it a 7 for customer service upon entering the place for the initial visit. The customers waiting were not sure if the guys behind the counter knew we were waiting for our turn. A simple, "We will be with you in a moment," or "Someone will be right with you," Or "Who's next?" would have been great. They seemed to be so focused on the current customer, (very good) but not acknowledge the rest of us, waiting. Best of luck, Jeno 251 554 9493
Jeno P.Everything was great. These two guys really showed me excellent customer service is not totally lost. My only regret is not making a mental note of there names.
Tomika T.In my opinion the service was excellent and staff very helpful
Brian P.Truck was dirty. Mileage was incorrect. Had to wait to be checked in even when using the app
Katrina M.Stephen was great and very easy to work with! ¡Gracias!
JUSTIN H.None at this time.
John D.Excellent attention... the best service...
David M.Very quick truck drop off. Employees answered all my questions. Seamless and stress free end to my move.
Ken A.They knew what they were doing!
Bergen M.Nothing I can think of. It's perfect like it is!
Beverly L.Steven & Chris are a blessing...truly helpful & empathetic to me & my family, during such a stressful occasion. THANK YOU AGAIN!
KEVIN R. | First ImpressionsWe ordered a dolly ahead of time and they did not have any
David S.Everything went smoothly plus I got checked in fast.
Mary W.Customer service was great. However, after booking online we were given a truck much larger than we needed because the size we reserved (and confirmed the day before) was not available. This cost us more more in gas fill-ups and was way too large for the small amount of things we had. Moving forward, I would just be transparent about what is available and what's not so that customers can move accordingly.
Keith N.Include the other prices when advertising $19.95 rental. I actually thought it was going to be that price, not the $100.00 plus that it turned into. It felt sneaky, though I understood the charges after the fact. . I was on the hook at that point, I needed to move two couches, and I had to have the 10 foot truck, so I paid. That's all, I think that we the people are tired of sneaky, so transparency would boost y'all's image among consumers.
Victoria L.Friendly and very helpful personal
liana B.I called almost everyday to speak with Cody the manager and my call was never returned. I explained to the staff I wanted to keep the trailer longer and was told no problem every time. Then when my truck broke down they snuck up and took my trailer when I had items on it, and now can not find my items, and the items on the truck are missing some of my stuff from what I got back such as ramps, tool set and air tank and house key and parts from a customer of mines dryer. I'm very pissed off and upset and trying to seek legal remedies today.
Brian R.Great experience at U-Haul today. I was scheduled to pick up a trailer to move my daughter home from Auburn, but there was an electrical issue with my truck, so the blinkers didn't work. Cory diagnosed and fixed the issue, working on his back in the rain to make the repairs. Nice guy, great attitude, and mad electrical wiring skills! If you need to rent a truck or trailer, I recommend U-Haul at 200 W I65 SERVICE RD S, Mobile, Al
Michael G.Great service
Jim F.Angel was very helpful!
Jessica W.Excellent service from start to finish
LaQuanda A. | Overall ExperienceI had a free month of storage from renting the uhual. I got charged $177 already for the storage. Also, I had to purchase a lock
Cassandra S. | First ImpressionsThe entire staff is always helpful.. This store is older BUT very well maintained. I also really like it's location. Thanks Cody and Tyree I'll be back! Terri
TERRI D. | Overall ExperienceMy move with u-haul was a huge inconvenience. The company did very little to accommodate my needs due to their error. I am highly dissatisfied with their customer service. I would not recommend this company for future movers. Horrible!
Tee W. | First ImpressionsGreat Service
WANDA W. | First Impressionsquick to help unsolicited! Made the experience quite pleasant.
ROBERT H. | First ImpressionsI just want to say Cody Hill is the best manager ever he is he helped me by Above & Beyond he went all out the way to make sure I was safe comfortable and helped me with everything both of the guys that works with him also were very helpful this is the best place ever
SHAVON B. | Overall ExperienceThe staff there is very nice and helpful they will work with you when you need them
DECEMBER H. | First ImpressionsThank you so much
winifered a. | Overall ExperienceThk you
Eugenia B. | Overall ExperienceGreat job
Donyella M. | First ImpressionsOne payment check was sent to the bank 3 weeks late. One payment check was lost by the office. Overall, the office practices are greatly lacking.
Chiquita P. | Overall ExperienceGreat Location
SYLVESTER P. | First ImpressionsThanks for the excellent service 😀
Ingrid C. | Overall ExperienceHorrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit.
Shyoki M. | Overall ExperienceI love all of the staff, they all need raises and a lunch of their choice. viva la uhaul
India H. | Overall ExperienceSomeone broke into the building and broke every window on every car.
Roderick P. | Overall ExperienceWell I was going to rate the facility very well until it was miscommunication and they call not me but my MOM to tell me that I had to come and MOVE MY ITEMS OUT OF THE STORAGE THAT MY BOYS HAD PLACED THE ITEMS IN THE WRONG STORAGE AND MY ITEMS WAS PLACED IN THE STORAGE THAT THE WORKER Walked me to and showed me the she storage I am in!! Very unprofessional for them to notify someone else instead of ME with the wrong information when my MOM IS SICKLY AND I STAY 4hours away and I paid the storage up to Aug. and my paperwork has the number on it that the storage has my items in! No it’s not miscommunication on my behalf they need to communicate before they call the CUSTOMER!!
Alicia J. | Overall ExperienceThe staff at this location is always amazing. And go out of their way to help.
Tracy P. | Overall ExperienceThey were very helpful n nice
brandy l. | First ImpressionsGreat staff and crew! I will most definitely recommend and use again as well!
PATRICK N. | Overall ExperienceExcellent customer service and friendly staff.
Sheena H. | First ImpressionsEverything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible
jennifer m. | First ImpressionsI found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats
Kayla E. | Overall ExperienceCody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.
charles w. | First ImpressionsThank you so much for everything.
Mary L. | Overall ExperienceConstance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing
Tamika D. | First ImpressionsThe manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me
Lyman H. | First ImpressionsI needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...
Keith F. | First ImpressionsNinguno
rochelle v. | First ImpressionsThe automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.
Rosemary G. | Overall ExperienceI experienced 3 price increases during my contract. This place was way to expensive!
Bridget l. | Overall ExperienceI really appreciate the two workers that was took care of me that day, they was very helpful.
LORETTA M. | First ImpressionsCustomer service up on renting and return was excellent. Good group of people.
Tammy M. | First ImpressionsI was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
Paula G. | First ImpressionsExtremely helpful staff and they provide a great service.
eric m. | Overall ExperienceMy truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
Christopher K. | Overall ExperienceThe guy who check me out was amazing. He was very friendly and helpful . I can't remember his name but I know you'll can pull it up. I'm glad I went Uhaul for my traveling and storage needs!!!
fiora l. | First ImpressionsStore was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
Rosemary S. | First ImpressionsThe location was Very convenient and the staff was friendly..
Micheal W. | Overall ExperienceTried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Peyton G. | Overall ExperienceDavis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
Lisa M. | Overall ExperienceThey helped out tremendously. Thank you Thank you
Terri W. | First ImpressionsGreat , great people. Can't say that about everyone with U Haul.
Laurance M. | First ImpressionsI have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
Kay P. | Overall ExperienceFantastic staff. Always professional. Always helpful. Always well trained.
John N. | Overall ExperienceN/C
carlos s. | First ImpressionsMr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Marvin J. | Overall ExperienceMade everything so very easy great service
Ralph R. | First ImpressionsI receive great service and was very satisfied
Angela F. | Overall ExperienceAll that was expected was fulfilled.
jim s. | ReservaciónDoing a great job.
Mary N. | Overall ExperienceHad to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
Gwhynn H. | Overall ExperienceBest move I have ever experienced. Great customer satisfaction. Would recommend.
ralph m. | Overall ExperienceI would use you home in the future
Bennie S. | Overall ExperienceLack of communication
Jason G. | Overall ExperienceWe had a great experience. Friendly and helpful staff made this transition easy.
Jessica s. | Overall ExperienceEverything was done in a timely manner
Anna B. | ReservaciónThe manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
JANIE T. | Overall ExperienceEXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.
Edward H. | Overall ExperienceI didn't have to visit the site.
LyDia B. | Overall ExperienceTHE STAFF WAS VERY KNOWLEGEABLE.
Erica D. | Overall Experiencemade my storage & moving very easy
Janice S. | Overall Experience