Comentarios del cliente para U-Haul Moving & Storage of Bel Air

lower prices

Very smooth & pleasant experience

Convenient location turn in trailer

Better customer experience

Quick and easy

The trailer was not cleaned out. There were blankets in it from the previous renter

Had a long wait time, as there was only one person working inside. $73.08 was applied to my card, but when I returned the truck, I was told my total was $65 and some change. Just waiting for the difference to show on my card.

I asked for how to unload the trailer hitch so I would know when I got to the other end because there was absolutely no way for to park the 20ft Uhaul with a trailer attached. The guy sent videos but UHaul does not show how to engage the tongue jack so that it could be removed off and the guy just told me to watch him do it but that part was already done. He was extremely helpful on all other levels. I am not upset with the location but at UHaul themselves. Update your videos. And when someone calls roadside assistance about this issue, train your staff to walk them through instead of telling me there's nothing they can do except send someone out and charge me more money, which is ridiculous when I already spent well over $1000 with UHaul on this move.

Just Keep up the good work.

I have been a long time customer over the years and Cody at this Mobile Alabama location is by far the best agent I have ever been blessed with helping me to secure a safe and most at ease across the country trip ever! Thank you Cody for doing such a great job!

Fix computer software. The attendant had to load my information four times.

The employee that checked me in was not friendly. It was my first doing a mobile pick up order so I was confused on the process. She didn’t seem like she wanted to handle my order. She just pointed me to two trucks and didn’t specify which truck was mine.

Fast, efficient, friendly and professional.

Friendly staff

After returning my rental I drove of and realized i left an item in the glove compartment, by the time i return no.more than 10 minutes later the item was gone and no one claim to have seen it. I then contacted the police department to file a police report so that if the item ever came up then they would know who more than likely were the suspects..

No problems.

Nothing, keep up the good job the men there doing excellent consumer service

Truck was dirty. Employees were not helpful. We left our phone on accident in the truck and they were not helpful in trying to recover it. Rude-poor customer service

Would be nice to receive a confirmation when you do after hours check in online. I tried to confirm it had gone through. When you go back it just lets you redo and resubmit it. It should show it had been returned. Caused me to waste time on return.

I needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...

Brought back a day early and with as close as possible to fuel as when we picked up and yet they charged us $28 for fuel.

No the manager was rude didn’t explain that I have to use my phone to update the gas or whatever never ever had a problem with uhaul but I’ll never go back there again

Very busy waited 30 min for drop off

No

Professional and helpful staff.

the ramp on the drivers side of the trailer comes completely out

Great Job!!

I was very satisfied with Cody, Tyree, and Steven from start to finish. I will continue to rent their cargo vans in the future.

None

I rented a truck that the mileage thing didn't work and they still charge me I went 18 miles they changed me 221 dollars on my card I try to explain they had attitude

The young gentleman that hooked up the trailer( Chris ) was great...Had it all set up when I discovered the entry was too narrow for what I needed, ....no problem !!..He just took it off and set up another trailer...I Always use this location in Mobile !!!

Good service

The staff was really friendly

The self check in process was not a good experience.

Process was fast and convenient. No suggestions.

Really great staff!

Operation seemed very smooth as observed ... Good to go !

Every thing was great truck was ready no wait

They did not change the contract like I told him to in my destinations I have to wait for two hours to get in contact with Dale to change my contact what’s the waste of my time when I told them to change it

Employees were very friendly which is MUCH APPRECIATED!

Hire more employees at your airport service road location

Drop amount

Was good

The automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.

The staff was very helpful and polite. A staff member was helping another customer and she deserves a medal. No matter how rude the customer got and she was very rude. The staff continued to be calm and use a soft voice and answer all of her questions multiple times.

Very helpful staff

Charged us almost $100 because the gas was supposedly low but when we originally got the truck, we were first given one on E but the guy switched it and said the new one was half a tank. It was less than a quarter as soon as we started driving. Noone came out to assist with this when we dropped the truck off so we did the online check in so not to be late. Assumed the gas was just a mix up and wouldn't be an issue but then got hit with another $97 after spending over $400 on the truck to begin with. We've always used Uhaul but won't be anymore because the prices have become insanely high

This is the only location I would rent from the staff is always friendly and so helpful...Thanks to everyone at this location they make moving so easy.

Right front tire had bad leak & needed to be inflated every 2 hours, non of the tires had the recommended 65 psi pressure. Had to stop 4 times on the trip from Mobile AL to Dickinson TX.

Everything was great.

Great experience with Ihaul crew rental and return. Equipment was in excellent shape.

I experienced 3 price increases during my contract. This place was way to expensive!

I really appreciate the two workers that was took care of me that day, they was very helpful.

Customer service up on renting and return was excellent. Good group of people.

I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther

Extremely helpful staff and they provide a great service.

My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question

The guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!

Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.

The location was Very convenient and the staff was friendly..

Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.

Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.

They helped out tremendously. Thank you Thank you

Great , great people. Can't say that about everyone with U Haul.

I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.

Fantastic staff. Always professional. Always helpful. Always well trained.

N/A

Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge

Made everything so very easy great service

I receive great service and was very satisfied

All that was expected was fulfilled.

Doing a great job.

Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!

Best move I have ever experienced. Great customer satisfaction. Would recommend.

I would use you home in the future

Lack of communication

We had a great experience. Friendly and helpful staff made this transition easy.

Everything was done in a timely manner

The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.

EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.

I didn't have to visit the site.

THE STAFF WAS VERY KNOWLEGEABLE.

made my storage & moving very easy