Comentarios de los clientes para U-Haul Moving & Storage of Bedford West

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Bedford West

Clasificación general:

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3091829 NS limited c. | First Impressions |
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El cliente no dejó un comentario.

Carol p. | Overall Experience |
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El cliente no dejó un comentario.

Nancy D. | First Impressions |
Clasificación:

Staff is very friendly and helpful.

Vince G. | First Impressions |
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Convenient, clean location and friendly and competent staff. The price is a bit high, though.

ERIC R W.
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Always great service at this location in Bedford, NS. Book the rental online an do the online reservation and everything is fast and painless at the store location.

Micheal B.
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Staff was excellent and a pleasure to work with, quick and easy transaction. Thank you

TRACY LYNN M.
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El cliente no dejó un comentario.

JAMES NATE D.
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El cliente no dejó un comentario.

Paul S.
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El cliente no dejó un comentario.

Lorne D.
Clasificación:

Very happy with the service, in particular with Lee, who resolved my questions/concerns promptly, professionally, and courteously. We will certainly use this location again.

GERALD B.
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El cliente no dejó un comentario.

Debbie H.
Clasificación:

It was all good

George Paul M.
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Great service! Easy pick up and drop off...great experience!

Khalid Waleed T.
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El cliente no dejó un comentario.

heather M. | Overall Experience |
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We were very very impressed with this storage facility. The staff were very helpful and knowledgeable. We have already recommended the facility to family and friends. If we are ever in need of storage again we will definitely use this facility.

Nick M. | Overall Experience |
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El cliente no dejó un comentario.

Penny B. | Overall Experience |
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El cliente no dejó un comentario.

Krista P. | First Impressions |
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Every touch point was amazing. Thank you!

BARRY STEPHEN C.
Clasificación:

We had no issues. Forget to take the dolly but they refunded that. We were an hour late returning but no issues with that. Going to book again for tomorrow. Location is perfect for us

Joyce C.
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El cliente no dejó un comentario.

rafael S.
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I had ordered a Queen mattress bag 2 weeks ago, to pick at the store on the same day I'd pick the truck, but there was no queen bag available. With 2 weeks in advance the product should be reserved and available.

Ahmed B.
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I was charged for cleaning even though the vehicle was not clean to start with

Mark M.
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All around great service. Thanks.

Kevin C.
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I was impressed by staff and the service they provided.

Corbett M.
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Always a great experience here.

LARRY L. | Overall Experience |
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El cliente no dejó un comentario.

EDWARD PARKER G.
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El cliente no dejó un comentario.

MARC JAMES M.
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El cliente no dejó un comentario.

Paul R.
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El cliente no dejó un comentario.

Donald S. | Overall Experience |
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I was very impressed with the lay-out, cleanliness and helpfulness of staff.

STEPHEN ANDREW V.
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El cliente no dejó un comentario.

WANITA P. | Overall Experience |
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El cliente no dejó un comentario.

BART L L.
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El cliente no dejó un comentario.

dorothy m. | Overall Experience |
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Professional helpful friendly I so appreciate all the staff and manager

MICHAEL HENRY S.
Clasificación:

Friendly professional

dale a. | Overall Experience |
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El cliente no dejó un comentario.

Evalyn W. | Overall Experience |
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El cliente no dejó un comentario.

PATRICK V.
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El cliente no dejó un comentario.

JOSEPH JEAN-GUY H.
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Staff were very friendly and helpful when I picked up the truck. When we returned the truck the lady was out before we were done parking, she as well was very friendly. Thanks for the great service.

JENNA LISA H.
Clasificación:

Was booked in to pick up at 3pm. Called the day of an hour or so early, to see if I could pick up early. Staff informed me they booked wrong and I was actually not scheduled until 6pm. They offered no solutions, or other options. Luckily the truck was returned earlier than 6pm, but not a great experience on an already stressful move day!

Juan Manuel E.
Clasificación:

I booked 2 dollies together with my truck, but only 1 dolly was available on site. You shouldn't confirm bookings that you cannot guarantee.

Edward Parker G. | First Impressions |
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The staff member was not the warmest; knowledgeable, but not inviting.

Geoffrey Stewart H.
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I reserved dollies along with my vehicle, but when I arrived for pick up I was told they didn't have any available because they are “first come, first served.” This made my move significantly more difficult than it needed to be, and I would not have reserved from this location had I been aware dollies would not be available at the time of reservation. What is the point of reserving them online if they are “first come, first served.”? They might as well have said the same thing of the vehicle itself.

Jessie S. | Overall Experience |
Clasificación:

thank you and if i ever need you again ill call you have a great day

William D.
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El cliente no dejó un comentario.

Paul E B.
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El cliente no dejó un comentario.

Raymond g. | First Impressions |
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Always a pleasure

NIAMH ISOBEL R.
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Did not receive dolly or furniture pads. Received refund while returning truck. Truck cab floors were a bit dirty with loose debris under chairs, cab was otherwise clean.

FREDERICK C M.
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The equipment was not available at the location that was booked. It was moved to another location and we were not advised until we went to pick it up. Otherwise very good.

Alexandra F. | Overall Experience |
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El cliente no dejó un comentario.

Bryce D. | Overall Experience |
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Very good experience

Klara D.
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El cliente no dejó un comentario.

Kristine W.
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The staff were very helpful and friendly, everything was very easy to navigate.

THOZAMILE J.
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Keep up the good work

Haifeng F.
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El cliente no dejó un comentario.

GUY P.
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Staff was courteous and helpful.

TAYLOR NORMAN H. | First Impressions |
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El cliente no dejó un comentario.

Itay V. | First Impressions |
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Thank you Uhaul Bedford. Lovely and super helpful staff.

RICHARD DOUGLAS H.
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Much better experience than with the one in dartmouth . Around the end of the MaKay . Never go back there ...Rip off Artist at their best ..

Jack M.
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Vehicle smelled like cigarette smoke. Associate did mention efforts made to clean the vehicle but additional measures could be taken.

Laurena S.
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El cliente no dejó un comentario.

Shereef Taha M T M.
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El cliente no dejó un comentario.

MICHAEL PATRICK M.
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El cliente no dejó un comentario.

Christopher F. | First Impressions |
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El cliente no dejó un comentario.

Brendon B. | Overall Experience |
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El cliente no dejó un comentario.

MICHAEL WILFRED N.
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El cliente no dejó un comentario.

RONALD FRANCIS L.
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With so many locations in Halifax and dartmouth, the remoteness of this location cost me time and extra mileage, for which you charge me. I don't understand why I was sent there.

CORBETT G M.
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Very convenient location. The staff are great.

douglas O.
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El cliente no dejó un comentario.

YIU T.
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notify us when you change the pick up location, what the fuck i paid double and you did not tell me until 2 hours before that my van is 20 miles away

Valerie W.
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Super friendly and quick service!

shawn s. | First Impressions |
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Nancy was excellent. She was helpful and accommodating.

Amy P. | First Impressions |
Clasificación:

The facilities are nice and the staff were nice and tried to be helpful. My issue is with the reservation system. I booked a 5x8 unit over a month before I needed it. When we got there after driving from out of province we started to unload. We brought some of our stuff to the third floor to find a lock on the unit assigned to myself. There was a miscommunication and this unit wasn't actually free. There were no units of the same dimensions available. I was offered a smaller unit (not big enough), a unit with different dimensions (which wouldn't work because of my furniture sizes) or a bigger unit for roughly $45 extra a month. Not knowing how long I need my stuff in storage for, but knowing it's at least a few months this could add up to be quite costly for someone trying to start life over. I was disappointed when the resolution for something completely out of my control would be to spend more money. I was explained this is all of Uhauls reservation policy, which I still don't quite understand. The ladies working were professional and tried to be helpful but overall was still a frustrating experience. If needing to book a unit again in the future or needing to reccomend a spot to someone I would first suggest looking elsewhere to a place that has a better reservation system. I was offered a discount but depending on how long I will require my stuff to be stored I will still be spending more money then initially budgeted for something I wasn't aware could happen.

Northern W. | First Impressions |
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El cliente no dejó un comentario.

Corbett G M. | First Impressions |
Clasificación:

Good pricing, convenient location and friendly helpful staff.

PAUL L.
Clasificación:

El cliente no dejó un comentario.

RICHARD ST CLAIR F.
Clasificación:

I originally booked the vehicle for 24 hours but had a few things that changed over the day and I ended up returning the vehicle after approx 5 hours which was around 930 at night. I was charged $23.00 for an after hours charge and I absolutely do not agree with. I understand you call it a convenience fee, but this is the most ridiculous thing ever since you get to rent this vehicle a second time and make more money. The next time if there is a next time I will never return before the 24 hours and then you will not make more money than you would if I kept the vehicle. Second I was charged something for the mileage that I am not sure what it is and I paid more than the .69 per km as stated. I have a charge for 1.11 and for .69.

Henny V. | Overall Experience |
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El cliente no dejó un comentario.

Jodi M. | First Impressions |
Clasificación:

Nancy or the lady at the haul on blue water road

Sheila S. | First Impressions |
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Nancy was great called when a larger unit opened and fully trust she will call me when a 12.5 x24 unit opens. Thank you,,

Tiernan M. | First Impressions |
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El cliente no dejó un comentario.

Glenn R. | First Impressions |
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El cliente no dejó un comentario.

Kevin M. | First Impressions |
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El cliente no dejó un comentario.

GLENN HOWARD R.
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El cliente no dejó un comentario.

Tony M.
Clasificación:

Everything went really well. Friendly customer service reps, clean location. My only complaint is during check in I paid with debit, there was an error on the customer service representatives computer- so we had to start again, I again paid with my debit and in turn was double charged. They couldn't return that payment that day, I spoke to GM and was assured it would take 2-3 days to refund the payment. I am not over a week out and still have yet to receive my payment back.

RACHEL A J.
Clasificación:

WREAKED OF CIGARETTE SMOKE!💨These vehicle's should have a no smoking 🚭🚭🚭🛂policy!!! My purse 👜and other personal items I placed in the cab of the truck as well as the clothes👕👖🧤 I was wearing smelled like they sat in an ashtray🤢🤮! From now on I will be making sure the truck I rent is SMOKE FREE and if not I'll go elsewhere. Thank goodness my clothes are washable. The employee's at the Bluewater Road location were very professional and courteous. Koodos to them. 😊🙂

PAUL CECIL D.
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Excellent customer service.

Chris B.
Clasificación:

Two days later and I have still not received a final receipt.

MICHAEL P L.
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No problem with reservation at the last minute. They set me up right away with what I wanted. Service was friendly

DEBORAH L B.
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El cliente no dejó un comentario.

Kim M. | Overall Experience |
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Slight problem starting out but handled efficiently . Things happen , but how they are handled makes the biggest impression. Second time using this facility and would have no hesitation using or recommending again.

MICHAEL F C K.
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I was happy with it all

SHAWN PATRICK H.
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El cliente no dejó un comentario.

Amy M. | First Impressions |
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El cliente no dejó un comentario.

Amanda c. | First Impressions |
Clasificación:

Horrible experience! Booked storage units for our move well over a month ago. However, when we got there, was told our units were not available and we weren’t even in the reservation system. We were offered a shoe closet as a constellation to move our entire home into. The manager had a very “oh well” attitude, and told us units were given on a first come first served basis. She said if someone came in for a unit, they got it, regardless if you had a reservation or not. What’s the point of taking reservations? Imagine if you had come a distance with all your belonging and furniture and were told your storage was given away? Don’t bother with this place unless you want to roll the dice on having a space to store your belongings! The only positive reviews this place has ever gotten was when it was privately owned!!!

SHANE ERIC S.
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The parking brake on my truck wasn't working. More attention required.

Mary T.
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El cliente no dejó un comentario.

elie m. | Overall Experience |
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Excellent staff and very helpful !

James M. | Overall Experience |
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The staff are awesome and the rates were reasonable.

Yapapathiranahal J.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

MELISSA MARIE S.
Clasificación:

El cliente no dejó un comentario.

Chris C.
Clasificación:

El cliente no dejó un comentario.

Shrikant D.
Clasificación:

U Haul is number 1 for transportation business in Canada but I have extremely bad experience. 1.When I did online reservation for my U Haul truck, I received Email confirmation which was at 350 Horseshoe lake Dr, Halifax. When I reached the location both thw staff were very rude and arrogant. They said that your Trucknis at Bedford. I showed them my email with reservation location but they were adamant. I recived truck at 7.30 at Bedford location which costed me 30 $ in Cabs for moving one location to another unnecessary. 2. While returning the equipment, I also got charged for insurance which I never asked for. After pointing out that mistake I got my money back. Overall it was very unprofessional service I recived from U Haul this time in Halifax. Specially at Horseshoe Lake Dr, Halifax branch staff. Also why the location it booked was different than I received in my email??? Hope you will take this issue seriously and rectify the arrogant behaviour of the staff ay Horseshoe Lake Dr. Thanks with regards. Dr Shrikant Dalal

meghan H.
Clasificación:

Sales person was great and most helpful.

Alvin P.
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El cliente no dejó un comentario.

FIONA NAPIER C.
Clasificación:

Easy pick up and drop off, staff was great with all protocols for COVID.

KENNETH JOHN W.
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El cliente no dejó un comentario.

Gooho Y.
Clasificación:

El cliente no dejó un comentario.

Leanne C.
Clasificación:

Location convenient for me but upon return kilometers were more than twice what was calculated based on Google maps kilometer calculations. No way it was accurate. Make sure you record reading before your trip! Also, inside store very clean but there were still coffee residues in cup holders and some dust, etc. on dash so obviously trucks not being thouroughly cleaned between rentals which during covid times is a concerning.......

Vanessa B. | Overall Experience |
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Great storage experience!

Heather M. | Overall Experience |
Clasificación:

We were very, very impressed with how helpful and knowledgeable the staff were. They made a hard time in our lives go ever so smoothly. We can't even express how truly wonderful they were and how much we appreciated it. I have since recommended this facility to family who will be using t also in September.

deborah w. | Overall Experience |
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El cliente no dejó un comentario.

Donald S. | First Impressions |
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We had a simple and fast check-in experience. Staff were friendly and helpful.

Jay H.
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Very helpful and friendly staff, went above and beyond.

STEPHEN EDWARD A.
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El cliente no dejó un comentario.

SOURAYA Z.
Clasificación:

Best customer service. This will always be my location. Every single person that works here is AMAZING.

BRENDON FRANCIS B.
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El cliente no dejó un comentario.

Jason Q.
Clasificación:

Sufficient truck availability

CAROL ELIZABETH P.
Clasificación:

Have garbage disposal units around.

BART L L.
Clasificación:

All good. Will rent again.

Eloise Y.
Clasificación:

Didn't notice, but a chart showing diff vehicles available might be nice if not near counter area.

VERNON ROSS C.
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El cliente no dejó un comentario.

ALEX B.
Clasificación:

everything went fine,quick in quick out and check in after rental was smooth. cannot think of anything to improve on.

BRYTON C.
Clasificación:

weird that you give rentals with “about a quarter tank left”. You should really rent it with a full tank and just expect it to be full upon return. That was stupid

Paul W.
Clasificación:

The experience was great no need to change anything.

Lisa M. | Overall Experience |
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El cliente no dejó un comentario.

ELLEN H.
Clasificación:

El cliente no dejó un comentario.

virginia L.
Clasificación:

El cliente no dejó un comentario.

MARK ANDREW R.
Clasificación:

I booked the truck. You called to confirm. You then changed by booking to a different truck at a different location. I went to the new locations to speak to a representative, who referred me to a phone number. The person on the phone managed to find the size of truck I originally booked at a third location, very far from where I live. All in all I spent an extra $30 on mileage and gas for the truck due to the change, plus the time and gas to drive my own car all the way out there.

ROBERT ST CLAIR M.
Clasificación:

El cliente no dejó un comentario.

Kenneth D.
Clasificación:

El cliente no dejó un comentario.

MATTHEW GAVIN H.
Clasificación:

El cliente no dejó un comentario.

Zachary K.
Clasificación:

El cliente no dejó un comentario.

Pamela C. | Overall Experience |
Clasificación:

Nancy Jones was an absolute pleasure to deal with. Thank you so much for everything.

barb b. | Overall Experience |
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El cliente no dejó un comentario.

Andrew S. | First Impressions |
Clasificación:

Convenient, clean and organized facility. easy to navigate. Well lit.

janice m K.
Clasificación:

Inside windshield was dirty

Jack S.
Clasificación:

El cliente no dejó un comentario.

ALI A.
Clasificación:

El cliente no dejó un comentario.

SHANE B.
Clasificación:

Lee was super helpful and informative . A company asset.

William Ernest C.
Clasificación:

El cliente no dejó un comentario.

Steve F.
Clasificación:

Should do what you tell a person

MARY CATHERINE P.
Clasificación:

Girl was competent and personable.

James K.
Clasificación:

Your computer system was having issues the weekend I booked, so it made the ease of using my phone for pickup and dropoff a little challenging, but other than that, no complaints.

Meghan M.
Clasificación:

I was so impressed with the cleaning of the truck we rented. It was very clear that UHaul was taking Covid seriously and using all necessary safety precautions, Bravo

Alain T. | First Impressions |
Clasificación:

Fantastic staff. Courteous and helpful.

DAWN W. | First Impressions |
Clasificación:

A customer was taken along time and the staff apologized for the length of time it took to serve me, but it wasn't due to them it was the customer. But I thought it was great that they never blamed anyone they just apologized. I told them it wasn't nothing that they did or could have control. But thank you.

Etienne C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

curtis a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kurt V N. | Overall Experience |
Clasificación:

Very friendly and nice .They know the best way to get you happy! Thanks Kurt Nordqvist.

JOHN a. | Overall Experience |
Clasificación:

The experience with uhaul was very good The service and people were exceptional. Thank you

Louis W. | First Impressions |
Clasificación:

Also had truck from Bayers Lake depot this move. Tks Lou. & Eric

Gilda P. | Overall Experience |
Clasificación:

You have to be fast getting in and out of the elevator with your load as the door doesn't stay open very long. If you hold the door open after it starts to beep you can be held responsible for maintenance charges to fix the elevator. So just be aware of that. It's a secure, heated, clean facility. I would use the Bluewater Rd location again if needed.

katherine b. | First Impressions |
Clasificación:

Nancy was very helpful

roderick m. | First Impressions |
Clasificación:

We were in a tight situation due to the Covid Virus and being able to use your facilities has made our troubles even bearable.

PAUL G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

leon B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RAMON C. | Overall Experience |
Clasificación:

I was "CHARGED" without my Consent the Cost to Fix an Elevator here in Bedford Blue Water Road Nova Scotia Uhaul location. We are Harrassed by the Location Manager and Employee and was Accused of things We did not do. We are Judge without Due process and Was discriminated with our human rights. I was charged $650 CAD cost to Fix elevator without due process, We are Just JUDGED and ACCUSED to be the one who Broke it. Please Kindly look into this Incident as we felt totally Violated our Rights.

Darryl R. | Overall Experience |
Clasificación:

Very courteous and attentive staff. Pleasure to deal with.

Amber P. | First Impressions |
Clasificación:

I was impressed the first month was free because we rented a trailer prior. The staff were helpful and answered all of my questions. Hours are good although I don’t think there should be an extra charge for 24/hr access as uhaul is a large company and it’s not running at extra cost. The moving carts are very convenient. One thing I did not expect was the area inside to put items we no longer want. This is an amazing idea. We actually found an exersaucer in good condition which was perfect because we weren’t able to bring ours in our move. Our access code to get into the building didn’t work and my husband accidentally pressed someone else’s code when double checking the numbers, and we were allowed into the building with this error. I do think this should be looked at for security purposes because anyone can go to the keypad and type in any 4 numbers... if they happen to be someone’s pin the door will unlock so there’s almost no point to having it locked.

Robert Davis E. | Overall Experience |
Clasificación:

Staff were excellent.

Gerald M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bill S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BETSY A. | First Impressions |
Clasificación:

very patient; very helpful; very accommodating staff; really take time to work with customer; if busy, they always call back

Alain T. | Overall Experience |
Clasificación:

Fantastic facility and staff. Staff were always courteous and helpful.

Gretchen M. | Overall Experience |
Clasificación:

Great staff!

Gordon C. | Overall Experience |
Clasificación:

Very friendly staff

DANNY M. | Overall Experience |
Clasificación:

Never had an issue with the storage facility and the staff.

Jim C. | First Impressions |
Clasificación:

smooth process, clear directions, friendly staff. Got all my questions answered. facilities met expectations. Glad to be doing business - so far so good!

Roberta W. | Overall Experience |
Clasificación:

Great service and very clean

blayne k. | First Impressions |
Clasificación:

Staff were helpful and efficient.

Amanda H. | Overall Experience |
Clasificación:

The only negative feed back is when I was in the phone with the u haul call centre she told me my monthly payment which I had just paid would be prorated and credited. No refund and no call back!

charmaine p. | Overall Experience |
Clasificación:

Very well run facility. I highly recommend.

Brian M. | Overall Experience |
Clasificación:

Lots of help and friendly staff

Shawn M. | Overall Experience |
Clasificación:

They were rude, uncoperative, and they owe me 3 days. The manager refused to give me the name of the regional manager. Very disappointed. Will never do business with U haul again. Please contact me.

michelle d. | Overall Experience |
Clasificación:

Excellent facility

LARRY H. | Overall Experience |
Clasificación:

Every thing great only need to recover my moving cart left there by mestake

ANDREW L. | First Impressions |
Clasificación:

This storage facility has what I need and not fancy useless extras. Secure, reliable and helpful.

Lauren O. | Overall Experience |
Clasificación:

Great self-contained dry storage units, thanks again.

MURRAY C. | Overall Experience |
Clasificación:

will use again

Michael Y. | Overall Experience |
Clasificación:

Staff are very courteous and knowledgable. The facility is well managed and very clean.

Christopher B. | Overall Experience |
Clasificación:

Paying/billing was a little confusing, and the 1 month free from using a rental truck isn't very clear and was a little difficult to set up. Nothing crazy, though.

Stephanie B. | Overall Experience |
Clasificación:

Friendly and knowledgable staff

J Borden C. | First Impressions |
Clasificación:

Very good services

Nicole B. | Overall Experience |
Clasificación:

Absolutely fantastic service and very helpful team! Easy move in, great rates, clean facility, and the only storage place around that gives you the full month not 4 weeks. Would absolutely recommend!

Jeff P. | Overall Experience |
Clasificación:

Great service. Felt very comfortable.

derek r. | Overall Experience |
Clasificación:

The manager was very helpful & was a great help.

ROBERT P. | First Impressions |
Clasificación:

Very congested very little room to manoeuvre a trailer to offload contents. Requires better flow of traffic possibly a paved drive around the building or a larger parking lot for rental vans and trail

Joseph Paul S. | Overall Experience |
Clasificación:

Very conjested area. Not enough parking or room to access the main entrance. Poor location!

Bryn C. | Overall Experience |
Clasificación:

Thanks

Corbett G M. | Overall Experience |
Clasificación:

Excellent storage facility. Conveniently located for us and very clean units.

IRMA P. | Overall Experience |
Clasificación:

The facility is excellent however parking lot is cramped.

Brian M. | First Impressions |
Clasificación:

The time I arrived they were pretty busy but I was looked after in a prompt and courteous manner. Easy transaction and friendly staff

margaret f. | Overall Experience |
Clasificación:

The staff was very friendly and helpful. They went the “extra mile” to make sure that I was looked after. Very good experience!

Natawyah S. | First Impressions |
Clasificación:

Staff very professional. Storage unit nice and clean

larry c. | Overall Experience |
Clasificación:

I have used several other storage facilities in the past, and this facility far exceeds all others in every category. Very pleased.

Denise P. | Overall Experience |
Clasificación:

Our experience at the storage facility couldn't have been better. The staff is friendly and professional and the facility is extremely clean. I would definitely recommend it.

Corbett G M. | First Impressions |
Clasificación:

Very professional service provided. Nice and clean modern facility.

Jessie S. | First Impressions |
Clasificación:

things went great was very helpful thank you

RAMON C. | Overall Experience |
Clasificación:

Clean

Diane G. | Overall Experience |
Clasificación:

The parking for large vehicles is difficult. Very tight especially when more than one van is there. You need to move the U -Haul vehicles from the side(front.) Otherwise 👍😊

Joanne M. | First Impressions |
Clasificación:

Fast, friendly and courteous service!

deborah w. | First Impressions |
Clasificación:

Bedford location is the best. They know what they are doing start to finish. No problem at all.

LARRY H. | First Impressions |
Clasificación:

Great service

Jamie T. | Overall Experience |
Clasificación:

We used self storage for five months and were very confident that our items were secure. The staff were knowledgeable, the facilities clean and there was always access to trolleys and elevator.

Roch L. | Overall Experience |
Clasificación:

The staff we're extremely helpful and friendly. Thanks for the good service

blair a. | Overall Experience |
Clasificación:

Thank you

margaret f. | First Impressions |
Clasificación:

Staff was great, very helpful. Facility was very clean. Only thing, there weren’t any no-tamper locks available. I had to buy a cheaper one. Supposed to be replaced when better ones arrive?

Roch L. | First Impressions |
Clasificación:

Excellent reception from the lady at the desk. Very helpful and polite. The vehicle was perfect for our moving experience and also very helpful as we needed a storage. thanks for the excellent servic

blair a. | First Impressions |
Clasificación:

Storage area is quite clean , the staff are approachable. But the equipment was in need of repair. Cart # 3 has a bad wheel, so the cart does not turn properly and causes items to fall off. Thanks

paul w. | First Impressions |
Clasificación:

Personal at this location VERY helpful, without any problems. Answered all Q and updated my storage unit with no problems.

Raymond g. | Overall Experience |
Clasificación:

Dealing with the folks at U haul was a very pleasant experience. I would recommend them to everyone

ROBIN D. | First Impressions |
Clasificación:

Very kind staff and very clean facility

Lawrence W. | First Impressions |
Clasificación:

Everything was excellent!

Ray B. | First Impressions |
Clasificación:

Very bright and clean, organized well so it’s easy to find your way around and not get lost.

ANN H. | Overall Experience |
Clasificación:

Staff were very helpful friendly and the facility was always clean and well maintained.

Raymond g. | First Impressions |
Clasificación:

Very professional and great to do business with. The facility is very clean and accessible.

Denise P. | First Impressions |
Clasificación:

The facility is spotless and the employees are very helpful. We were hesitant to not have a drive up but they have a loading bay and trollies so it's easy to get to your storage unit.

penny r. | Overall Experience |
Clasificación:

Horrible service Never had a unit and was constantly being invoice Office staff are rude

Bill C. | Overall Experience |
Clasificación:

The staff were very helpful. The deal with the free month storage included in the truck rental worked out perfectly for us. Even a billing error was quickly sorted out.

yasmani i. | First Impressions |
Clasificación:

friendly

Mavis M. | Overall Experience |
Clasificación:

Problems setting up the storage locker, constant emails, closed the unit feb 1 as it was a free promotion found out they had two open in my name and tried to charge me for them. Terribly disorganized!

Summer C. | Overall Experience |
Clasificación:

It was hard getting straight answers in regards to my refund when giving a deposit, wait time was long to get it.

Maryanne M. | Overall Experience |
Clasificación:

Staff and facilities were excellent.

lu y. | Overall Experience |
Clasificación:

The elevator didn't work easily and very often, which was not convenient for users.

Joyce R. | Overall Experience |
Clasificación:

Great service and I felt my belonging were very secure and the areas were always clean. I would not hesitate to recommend or use again.

Angela M. | Overall Experience |
Clasificación:

Everyone was awesome and friendly

joan h. | Overall Experience |
Clasificación:

Very good experience

Brian B. | Overall Experience |
Clasificación:

Overall great experience!

Tim D. | Overall Experience |
Clasificación:

Good job!

Dennis M. | First Impressions |
Clasificación:

Helpful

Jane R. | Overall Experience |
Clasificación:

Convenient

Hana C. | Overall Experience |
Clasificación:

The free month that we had been offered was not applied automatically and then caused us to receive late notices for the rest of our stay. We checked out a month ago and only just got our confirmation

Allen M. | Overall Experience |
Clasificación:

Thank you all once again for the great service . Jen , can't speak highly enough of you and your staff . My choice for location is always Bedford West ! See you again soon !

Michelle B. | Overall Experience |
Clasificación:

Outstanding service and location !!

GARY R. | Overall Experience |
Clasificación:

I just want to let you know that the customer service experience that I received from Jennifer Cashin was 100% top notch. Outstanding service from Jennifer thank you so much for all of your help.

Sharon L. | Overall Experience |
Clasificación:

Rude, disrespectful employees, put delinquent sticker and refused access to my locker, due to THEM putting it on the wrong locker. Took more than 30 hours to fix their mistakes and surrender access

neil s. | Overall Experience |
Clasificación:

The hand jacks are not industrial. Needs upgrade. Extended length

Lucette M. | Overall Experience |
Clasificación:

Great service

Dale C. | Reservation |
Clasificación:

I was very pleased with the service at UHaul Bedford West. The staff was very pleasant and accommodating. The facility is clean. I would highly recommend this location.

Susan M. | Overall Experience |
Clasificación:

Exactly what you want.

Kraken E. | Overall Experience |
Clasificación:

Some nights the man-door nearest to the loading roll up door would have difficulty latching. I had to swipe my card over the sensor a few times to get it to lock.

Marianne D. | Overall Experience |
Clasificación:

Very accommodating to me and my family in very short notice..

Kelly F. | Overall Experience |
Clasificación:

Dominic was very patient, professional and helpful, a pleasure to speak with. About the feeling of security, I was wishing there was a phone that was direct to the front desk from the other floors.

SCHNEIDER C. | Overall Experience |
Clasificación:

The best customer service.

ANGELA B. | Overall Experience |
Clasificación:

Should have 24hr access without extra fee. Some staff not so friendly. Most were. I wouldn't store things there again due to having to pay extra for 24hr access

Stacey E. | Overall Experience |
Clasificación:

Everytime I deal with Uhaul, they are great!!!

William G. | Reservation |
Clasificación:

I specifically asked the booking agent for a drive up unit and this facility does not have drive up units.

LEXIE B. | Overall Experience |
Clasificación:

I checked out on July 2. I waited about 40mins. It was very busy and there was only on person on duty. Maybe in future look at dates around holiday and end/beginning of month. Very polite staff.

Tran C. | Overall Experience |
Clasificación:

Very convenient, clean and staff was helpful.

Alex D. | Overall Experience |
Clasificación:

Nice

JIM M. | Overall Experience |
Clasificación:

Jen is a a friendly & thorough manager. I have rented from U-Haul, Bedford on several occasions and have had great service.

Judy H. | Overall Experience |
Clasificación:

I absolutely received the best service possible. Jennifer Cashin went over and above to ensure that I had the best experience with using their facility. Highly recommend using their facility.

Shon Y. | Overall Experience |
Clasificación:

The staff was so kind :)

paula a. | Overall Experience |
Clasificación:

Very clean and secure facility. This was our first time using self-storage and U-Haul made it very easy. We were impressed with everything's!

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