El cliente no dejó un comentario.Raul F.
Customer Reviews for U-Haul Moving & Storage of Baytown
Baytown, TX 77521
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Quit double charging people and start paying them back the damn money you owe them.Michael S.
El cliente no dejó un comentario.Joel M.
Everything was good.Rutha J.
Very easy process. Only issue was that the enclosed 6x12 trailer we picked up leaked a little from the top front left corner during a heavy rain. A little flex seal would seal it up.John S.
El cliente no dejó un comentario.PAUL S. | Overall Experience
The manager was quick and efficientBruce S.
El cliente no dejó un comentario.jack W.
Very great serviceMartin P.
Rental staff were very helpful and had great attitudes. Invest in truck maintenance.John R.
I have no clue why I was charged the extra payment that I was charged for and I called up there I can't get no answer from nobody that don't make me happy they are Drew the money out of my account without me authorizing that that amount so you don't even make this right so whoever reads this you let somebody know in Billing or whatever to get a hold of meJames G.
El cliente no dejó un comentario.Savonna S.
El cliente no dejó un comentario.Tanya V.
El cliente no dejó un comentario.Isa G.
El cliente no dejó un comentario.Elishia P.
It would have been better if the truck didnt smell like cigarettes.Johnna G.
El cliente no dejó un comentario.NICHOLE G. | Overall Experience
El cliente no dejó un comentario.rachel C.
El cliente no dejó un comentario.Mitchell G. | Overall Experience
El cliente no dejó un comentario.kevin K.
El cliente no dejó un comentario.Miguel H.
Outstanding customer serviceZachary J.
They had me schdule me to pick up in illionisd but i live in texas would like a refundpatricia G.
El cliente no dejó un comentario.Raul F.
El cliente no dejó un comentario.MARCO H. | Overall Experience
The safety mechanisms were extremely long and not given proper attention. Had to get a tire replaced in Abilene, Tx, and the people there were extremely helpful and quick on replacing the tire, as well as repairing the safety mechanisms and taillight connections.Jimmy C.
El cliente no dejó un comentario.Jonathan H.
El cliente no dejó un comentario.Billy L.
El cliente no dejó un comentario.Lawson B.
El cliente no dejó un comentario.Aaron H.
El cliente no dejó un comentario.Peyton M.
Keep Doing What Your Doing I Was Well Pleased Thank You🙏🏿Randy S.
Prices too high sorryreginald w. | Overall Experience
Nice attituted, good coustumer attentionHomero F.
El cliente no dejó un comentario.michael D.
El cliente no dejó un comentario.Melissa S.
Rental completed at 5:30P then return required at 11:30pm. I get charge 20 for bringing it back on time.Eric C.
Manager was extremely helpful and knowledgeable.Elvis G.
The man was rude that waited on me and they left me to find someone to load the auto transport.... I will never use Uhaul againgynn A.
Best serviceReginald W.
El cliente no dejó un comentario.Lee M. | Overall Experience
El cliente no dejó un comentario.Michael P.
More space in office. Boxes take up too much spaceDonnell B.
El cliente no dejó un comentario.Christy L.
I could never reach this location by telephone. The truck I rented needs maintenance. Shocks were shot and A/C system worked intermittently.Robert F.
Will always use U haul !!mark S.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.Relda W.
El cliente no dejó un comentario.Olga R. | Overall Experience
El cliente no dejó un comentario.Juan S.
El cliente no dejó un comentario.Andrew D.
When you book for pickup let's say 0930 and due to paperwork delay inside the store you end up picking your rental at 1000. Return should also be updated automatically.Arshdeep S.
El cliente no dejó un comentario.Valorie T.
Yes I paid to rent a dolly and I did not receive one and there was no ramp on the back of the truck that I rented to help load up heavy items.Jalen M.
El cliente no dejó un comentario.Mike W.
Only thing I can recommend. Hire more employees for this location. This is a busy U Haul location. Other than that. I had a good experience. Yes I would recommend this location to my friends and co-workers and even strangers. Elmo M.
For me, the location I picked up and drop off were nothing to complaint about. The employees were nice and helpful. The places were well organizedHubert S.
El cliente no dejó un comentario.JAMES D.
The customers were amazing. thanksHubert S. | First Impressions
Quick service in getting the vehicle.Eduardo E.
El cliente no dejó un comentario.Peter S.
There were numerous issues with the rental. Please call if really interested in the problems 8324143571James M.
El cliente no dejó un comentario.shantel e. | Overall Experience
My issue was not with the location or equipment it was with the service and attention to correct my concern by store representative. He told me there was nothing he could do that I needed to take up my issue with Uhaul.com, which I did call and email and till today have not heard from an actual person.JOSE M.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.JESSICA S.
Our biggest complaint is that the customer service rep on site never wants or claims to not know how to have our account show as TAX-EMEPT. We are a college and always show our tax-exempt paperwork and we always get charged taxes. We may have to go to another vendor as this is creating a problem with our purchasing department. We use the location nearest to campus, and that is will now need to be changed for the next project.Renauldo M.
El cliente no dejó un comentario.RHETT M.
Jamal and misty Are excellent employee,s Alway ready to help If uhaul would give this people a golf cart They could even be better than what they are.Leo S.
El cliente no dejó un comentario.Roger T.
El cliente no dejó un comentario.Ronald B.
Great location and very efficient.Julia S.
I was locked outside of the unit. The process was not explained to me correctly. I did not realize that is what the YouTube link was for. The assistant manager, Renee talked to me the next day and gave me an extension on my rental. Please remove Jamal's number from the side of the building since he is unavailable after hours. You're lying to customers.TESHARA S. | Online Move In
No issues would like store opening earlier on Saturday during the summer months, the store needs more sales personnelGERALD B.
The truck had a lock that was not able to be unlocked with the provided key. One of the workers had to use a tool with the key to pop it open. Both dollies had to be rolled to the truck.Kayla B.
Everything was good i just had to sweep trailer out Assistant was quick and promptPamela S.
Van drove well and had plenty of roomBryan G.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Brent B.
Being a tad bit off on the gas should not charge me an extra $10 and they get upset because â€œthey have to do it.â€ If you don't want to do it then simply don't work there. I saw the rate for miles traveled was .75 cents and they charged .79 cents a mile. I was very unpleased with my experience. I don't think I will ever go back to this location, maybe any uhaul locations again.Adrian V.
El cliente no dejó un comentario.Christna B.
El cliente no dejó un comentario.Bryan J.
Excellent customer serviceWilliam M.
Excellent customer servicePETER T.
Great serviceJimmy R.
This location is great Mr. Jamal and Ms.Misty are the best they really go above and beyond their ability to make their customers happy and very understanding. And the other employees that work there are very helpful as well. That a great team you just need to keep them there and they will make sure that the job is done right. Thank you N.Main Uhaul for taking great care pf me and my needs job well done.Sawana V.
Everything was great 👍🙏Neil S.
Nice people had to change my original order to fit my project and everyone was very helpful.Joseph C.
El cliente no dejó un comentario.ADAM G. | Overall Experience
El cliente no dejó un comentario.Michael R. | Overall Experience
Get different employeesGreg P.
El cliente no dejó un comentario.MICHAEL G.
El cliente no dejó un comentario.Mitchaell A.
Quick, easy. We were in and out within minutes. The staff was fast and friendly.Maston C.
El cliente no dejó un comentario.steve R.
The final interaction with the cashier was not favorable. Some things were said that were rude and inappropriate because of a misunderstanding.Victoria L.
When I picked up the truck, I had to walk almost a block to get it because it was parked very far away. The piece of paper said that gas was at 1/4 full. But the tick mark was slightly underneath. I knew this would be an issue. I only drove the truck 11 miles and before returning it, I put a couple dollars of gas back in it, more than enough to cover 11 mi worth of gas. When I returned the truck, I left it where I picked it up and walked back to the office and they told me that I was supposed to return it to the front of the office but they are going to send someone to grab it. I was waiting for well over 10 minutes for someone to get into the truck and bring it to the office. That there tells you how far the truck was. I was waiting for so long that the cashier told me I can go ahead and leave and she would just email me my receipt. When I finally got my receipt, I was charged a $30 fuel service fee and $8.62 fuel charge for 2 gal gas. I was very shocked. Even if I didn't put any gas in the truck, I don't understand why I need to be charged 2 gallons of gas for going 11 mi. I still have a picture of my receipt showing that I did pay for gas only 1 block from drop-off. I'm very surprised this location up-charged me so much. I have a very negative experience with this location.Juan C.
Very nice young man who helped me upon return. It was simple. We did have to pay an additional 14$ for extra miles, which was due to having to go buy our own dollys!Devin T.
El cliente no dejó un comentario.Shanna J.
Customer service sucked. You have employees walking around with headphones in their ears and not responding the customers.Ishia H.
Manager Jamal Thompson was very courteous and professionalKimberly S.
We were assisted by the owner, he was friendly, fast and very helpful. Even gave us a free extra 20 miles. Will definitely recommend and come back again if ever needed.jose L.
El cliente no dejó un comentario.Robert F.
I have used U-Haul in Baytown many times over the years and Jamal is extremely competent and knowledgeable. Jamal is a real asset to the U-Haul organization.Robert N.
El cliente no dejó un comentario.Nancy L.
El cliente no dejó un comentario.Kiara M.
El cliente no dejó un comentario.mike M.
El cliente no dejó un comentario.Jimmy R.
El cliente no dejó un comentario.sandra C.
El cliente no dejó un comentario.Clarissa L.
You need to check lock for u haul. Brought a lock and open it but did not fix u haul. Unable to return it because I open it. This was not right, all lock should fit easily on all truck.michael S.
El cliente no dejó un comentario.Bruce N.
El cliente no dejó un comentario.Randy B. | First Impressions
Fast friendly and cost efficientStacey R. | First Impressions
El cliente no dejó un comentario.Jamal T. | Overall Experience
Ms. Misty help me out perfectly. I felt that she had went up and beyond with the greatest customer service skills when I was in a stressful crunch time. She successfully put my worries at ease and actually made my moving day as painful as possible. This woman in my opinion deserve to receive a raise.Micah D. | First Impressions
El cliente no dejó un comentario.Phyllis B. | Overall Experience
El cliente no dejó un comentario.Salvador G. | Overall Experience
El cliente no dejó un comentario.Catherine H. | Overall Experience
El cliente no dejó un comentario.Cesar S. | Overall Experience
The staff is awesomeBarbara H. | Overall Experience
El cliente no dejó un comentario.Juanita S. | First Impressions
El cliente no dejó un comentario.WINCHELL M. | Overall Experience
El cliente no dejó un comentario.Laurel C. | Overall Experience
El cliente no dejó un comentario.Patricia S. | Overall Experience
I love the staff at the North Main location. The manager Jamal is very helpful and have the best staff. We I need a uhaul or a storage this is the only uhaul I will go to. If I could give them more stars I wouldSAWANA V. | First Impressions
This U-Haul location was very good The U-Haul staff was pretty okay and friendly The U-Haul safe and secure Storage was secured indoor and outdoor. I recommend this facilityReggie D. | Overall Experience
El cliente no dejó un comentario.Nicole E. | Overall Experience
El cliente no dejó un comentario.San Juan S. | Overall Experience
Always experienced courteous staff . Clean environment. It was a pleasure dealing with you guys.Stephen A. | Overall Experience
El cliente no dejó un comentario.Lauren L. | First Impressions
Oh my …. Uhaul send the higher ups to clean up this location !!! Duplicate charges made to my account Storage rental promotion not applied and move-in took way longer than it should have only to get a smaller unit than what I reserved and then to be offered nothing else because apparently they were all full despite 10x15 showing available and bookable online Employees not educated about pricing or the facility or uhaul policies and procedures Customer service was just terrible Waiting for refund on reservation that I never was able to get Was told I'd receive some $50 reservation guarantee for that but did notAshley W. | First Impressions
Mr. Thompson was the desk person. He was so professional and so kind. He was very informative and worked with us to get the best deal. A very blessed employee you have there.Jennifer D. | First Impressions
The rats at through my clothes and boxesYvonne N. | Overall Experience
Very nice staff .They helped me get the proper size truck and storageROSHUNDA S. | First Impressions
El cliente no dejó un comentario.GAIL G. | First Impressions
El cliente no dejó un comentario.MACEY E. | Overall Experience
Everyone was friendly and professional. I would definitely recommend this U-haul.Frank W. | Overall Experience
Just need more openings all goodJuan R. | First Impressions
No commentsCesar S. | First Impressions
El cliente no dejó un comentario.DEXTER P. | Overall Experience
Ningunolequincey h. | First Impressions
El cliente no dejó un comentario.DEXTER P. | First Impressions
Too hightClifton R. | Overall Experience
You can never contact the facility by phoneJacqueline S. | Overall Experience
I have done business with this location for more than one service for the past 15 years. I have always been a satisfied customer. The gentlemen that closed out the storage room for me was excellent. Great customer service and that is hard to find these days. ¡Gracias!Donna S. | Overall Experience
El cliente no dejó un comentario.Deeana K. | Online Move In
I love there’s attitudeIrvin B. | Overall Experience
Very good and friendly staff new unit very clean like security card easy access to my storage room big and wide alleywaysAnd very convenientAna L. | First Impressions
Jamal and the other lady that was there with her are always super friendly every time I have gone inRodnetta S. | Overall Experience
El cliente no dejó un comentario.Moises G. | Overall Experience
Everything was Good except I had 3 items that was in storage have mold on them. Not sure if the infamous freeze of 2021 have anything to do with it but, I had to throw away my son's mattress and box spring. I will also have to get my cedar chest refinished, I had an ottoman and a futon along with other fabric items, not sure what happened. Thats why you pay extra for insurance, claim filed. Other than that issue, I would recommend this store/storage for you moving/storage needs.Tiffany C. | Overall Experience
Very convenient and friendly staff.Stephen A. | First Impressions
A lot of my furniture got ruined. So I had to to get rid of it. I should not have had to pay someone to come and remove the damaged furniture, though I did.LaGloria M. | Overall Experience
El cliente no dejó un comentario.Kimberly R. | Overall Experience
Me hubiera gustado k me reemplazaran mi dinero de 2 semanas pero me dijo El representante k no remplazan dinero y eso noes justo si yo entrego las llaves antes me deberían de dar mi dinero k me corresponde por las 2 semanas k faltaban para entregar el Lockerjose r. | Overall Experience
The rent was always a different amount and the alarm fell off my unit and was not replaced as I was told - twice I had made my payment online and my unit was still locked . There was no reason for this. I am really upset that I told the manager about the alarm and it never got fixed as well as still being singled out about locking my unitTalya P. | Overall Experience
Amazing staff!! Everyone was very kind and helpful. Made moving in and out a breezeTerrell P. | Overall Experience
El cliente no dejó un comentario.Christopher G. | First Impressions
Mmmm centro de almacenamiento preferido, excelente servicio.Zamari P. | Overall Experience
Very helpful, professional, and patient!Kamesha B. | First Impressions
The Male associate was doing all he could to help his customer. He called a few times asking for help. No one responded while his lobby became very full of grumpy customers. I was 2nd in line and waited for an hour to be helped by a lady associate that was grumpy to be helping me. She acted like it was a drudgery to do her job and be tactful. Please get more associats like the guy who was there. He really cared about his job.DUSTIN M. | Overall Experience
Roach infestation had to throw away clothes and boxes of items.Kenneth M. | Overall Experience
El cliente no dejó un comentario.Lori C. | First Impressions
El cliente no dejó un comentario.bryant w. | Overall Experience
The lady working there was super friendly, knowledgeable, and very helpful. She made the experience more than tolerable. Hire more people like her!DUSTIN M. | First Impressions
Requested billing name on unit changed on several occasions - did not happen Arrived to close unit and told I do not have access because my name is not on the unit even though it’s my credit card paying the monthly rent - ridiculous I had to wait 2hrs and deal with rude and offensive staff!Andrew D. | Overall Experience
My unit had some type of foam insulation on the ceiling, i guess it was normal to fall and it was all over my belongings.josselyn c. | Overall Experience
Terrible customer serviceMichelle D. | Overall Experience
crap serviceASHTON D. | Overall Experience
To be brief Uhaul storage was the worst experience i can remember. I was broken into twice in the course of a year.Many thousands of dollars in machines and tools are gone . The first time they cut the lock , they took 2 portable shelves on wheels that had tools, along with (4) evaporation machines valued at $900 each. They also took an electric jack hammer and a carpet stretcher and many other tools.. The second time they broke in they went through all the boxes and took anything of value and put on a Uhaul padlock on the door when they were done that my keys would not open to cover their tracks. The only thing worse than me being broken into was that the staff told me I wasn't the only one... I cant help but wonder how I got targeted when I never saw anyone in my comings and goings.. My unit was never open for anyone to see..I cant begin to tell you how it hurts for a lifetime of tools gone..I would appreciate a reply...... David Barrett 832 443 6077David B. | Overall Experience
Love that the first month is free because just spent alot of money on moving truckAshley R. | First Impressions
Very smooth experience. Couldn’t have been better.Julia M. | First Impressions
Restrooms out of service everyday. Several fraudently charges were applied to the account for the storage unit.Camille W. | Overall Experience
We had items stolen from our unit, this particular location was negligent as far as security goes. We were told if we couldn't provide receipts for the missing items we were SOL.Nisa H. | Overall Experience
Thanks to everyone in the office always friendly, I never had a problem.Dora G. | Overall Experience
We were very pleased with the service we received at this location. The staff are very friendly and helpful!Daniel D. | Overall Experience
This pertains to the storage unit ONLY. yall need to fix the ceiling in the units, or at least in my unit. There is some nasty looking stuff hanging from that ceiling. Just saying.SYLVIA B. | First Impressions
Good customer service. thumbs upMark G. | First Impressions
Great serviceLINDA H. | Overall Experience
Great serviceLINDA H. | First Impressions
Please note : my storage unit was broken into and the lock changed . There were several items stolen and damaged beyond repair. I'm still going through my things since I just moved .SHAKIA S. | Overall Experience
The facility is the good but the employee's and the security is bad they broke into my room and stole my tools I just lost 90% of my working tools between $12 and $15 thousand dollarsRaymond O. | Overall Experience
Very helpful..... Rustin went beyond my expectations. He is a winner.Stephanie G. | First Impressions
AwesomeAdrienne H. | First Impressions
Great people and great servicesChad S. | First Impressions
FRIENDLY EMPLOYEES. Always use their location when ever I need a truck.diana p. | First Impressions
The only problem i had was with the hours. I was told that I could excess my storage unit 24 hours, 7 days a week. I was not able to do that but the staff at this location made sure I parted happy.Jean M. | Overall Experience
The store Manager Jahmal is awesome. Kudos!!!MARIETTA H. | Overall Experience
Unit was rusty and dirty. Extended truck 2 days to find alternative storage. Employees very friendly, but did not note that I moved out after 3 days. Just git a bill?! Had to call to resolve.Ricki O. | Overall Experience
Friendly staff. The only reason for 4 star is because how slow there computer system was when getting storage unit. Now if they upgraded since then (over a year ago), I would have given a 5 star.Hilda G. | Overall Experience
Highly recommended great people working at this locationAnna F. | Overall Experience
They were always there and I appreciate their service along the time I needed it!!brenda t. | Overall Experience
NoBritney W. | Overall Experience
Good place, helpful staff.THOMAS A. | Overall Experience
Jamal and his staff were good people hands downElder B. | Overall Experience
Our UHaul storage Was broken into and a lot of my family's stuff was stolen or broken. Still haven't heard anything from UHaul and the manager keeps telling us to wait.kyle b. | Overall Experience
The staff were no nonsense, which was what I was expecting and appreciated greatly. They were very serious about their job and their stores professionalism.erin c. | Overall Experience
I called 4 times to locate the U-box I ordered. Each time a man named Josh answered the phone and seemed clueless about it. The manager never called me, I had to show up and demand they find it.faith t. | Overall Experience
Good experience there,everyone knows there Job and did it well. Jamal Thompson is an excellent Manager.Michael H. H. | Overall Experience
They were great!Elizabeth L. | Overall Experience
At the facility in Baytown: Near closing time I attempted to return the vehicle, but gentleman was rude and told me to drop in mailbox. Customer service and going the extra mile for the customer wasntKenneth D. | Overall Experience
Extraordinario servicio al clientetoni w. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!
We have an adaptive reuse program to better the environment!